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medical receptionist

patient contact center representative

optical outlets

<div>Description:

The primary function of this role is answering all patient calls, listening to their concerns, and assisting and scheduling patient appointments.
Essential Functions
Manage large amounts of inbound calls in a timely manner
Follow company call guidelines when handling different types of calls
De-escalate situations involving dissatisfied patients, offering patient assistance and support
Verify patient insurance and benefits while having patients on the line
Schedule, reschedule, cancel, and confirm patient appointments
Notify the Patient Contact Center Supervisor of any issues that they may be experiencing with any calls
Inform Patient Contact Center Supervisor of any technical issues that arise within the workday
Perform all tasks assigned by Patient Contact Center Supervisor
Requirements:

Job Specifications
Typically has the following skills or abilities:
One to two years of administrative experience with at least one year providing Administrative support
Spanish/English bilingual required
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers</div>

Patient Contact Center Representative

OneTouch Direct

<div>Step up your career with OneTouch Direct as a Call Center Sales and Business Support Representative for Verizon! Since 1998, OneTouch Direct has been delivering unparalleled contact center solutions, partnering with Fortune 500 companies to provide exceptional products and services.
In this role, you will be the vital link between Verizon and its customers, combining sales expertise with top-notch business support. Your mission is to create outstanding customer experiences while driving sales and efficiently handling business support tasks.
Key Responsibilities:<ul>
<li>Engage customers via inbound and outbound calls, promoting Verizon products and services to meet their specific needs.</li>
<li>Provide comprehensive business support by resolving customer inquiries and troubleshooting issues promptly and effectively.</li>
<li>Collaborate with team members and other departments to ensure smooth service delivery and customer satisfaction.</li>
<li>Maintain accurate records of customer interactions in CRM systems and track sales activities.</li>
<li>Identify sales opportunities and apply consultative selling techniques to maximize revenue.</li>
<li>Work proactively to contribute to process improvements that enhance customer experiences.</li> 
</ul> 
 
Requirements 
<ul>
<li>High school diploma or equivalent required; additional education is a plus.</li>
<li>Minimum 1 year experience in sales and/or business support, preferably within a call center environment.</li>
<li>Exceptional communication and interpersonal skills, with a friendly and professional phone demeanor.</li>
<li>Strong problem-solving abilities and ability to manage multiple tasks efficiently.</li>
<li>Familiarity with CRM software and call center tools preferred.</li>
<li>Ability to work well independently and as part of a team in a fast-paced environment.</li>
<li>Detail-oriented with excellent organizational skills.</li>
<li>Customer-focused mindset with a passion for delivering outstanding service.</li> 
</ul> 
 
Benefits 
<ul>
<li>Full-Time Hours: 40 hours per week schedule</li>
<li>GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly!
</li><li>6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! &middot;</li>
<li>Supportive Environment: Classroom training, plus ongoing support for your success!</li>
<li>Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!</li>
<li>Benefits: Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Culture: Diverse, welcoming culture with Employee Resource Groups</li>
<li>Referrals: Refer a friend and earn up to $2,000 per person!</li></ul></div>

Call Center Sales and Business Support Representative - Verizon

Straz Center for the Performing Arts

<div>
 
 Be a Star at the Straz Center for the Performing Arts!
 
 
 
 Baristas possess the knowledge and skills to create and sell handcrafted beverages based on company recipes to the customer. This is a great position for someone looking to get started in the customer service or hospitality fields. Work is split between our traditional coffee shop and concessions inside the theater lobby. Our Food and Beverage team is willing to train for this position and we promote from within.
 
 
 Located in downtown Tampa, the Straz offers flexible hours, event-based schedules including evenings and weekends, and a team-based work environment. Straz benefits for part-time staff include employee discounts and a 403(b) plan.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Creates a friendly and welcoming environment for Center guests.
 </li>
 <li>
 Makes recommendations, and answer questions regarding beverage recipes.
 </li>
 <li>
 Provides excellent customer service in a professional manner.
 </li>
 <li>
 Serves guests quickly and efficiently.
 </li>
 <li>
 Prepares and serves coffee drinks consistent with the Center's standards.
 </li>
 <li>
 Maintains high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
 </li>
 <li>
 Maintains cleanliness in all areas of workspace.
 </li>
 <li>
 Reports all equipment problems and maintenance issues to Coffee Shop Manager.
 </li>
 <li>
 Assists with restocking and replenishment of inventory and supplies in the Coffee Shop and coffee-related areas.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Ability to work nights, weekend, and some holidays.
 </li>
 <li>
 Great communication skills, personable and friendly with customers.
 </li>
 <li>
 Working knowledge of coffee or eagerness to learn.
 </li>
 <li>
 Must possess basic math skills.
 </li>
 <li>
 Ability to multi-task in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Education And Work Experience
 
 
 
 <ul>
 <li>
 High School diploma or GED equivalent preferred.
 </li>
 <li>
 Prior experience as a Barista in a full-service, high-volume restaurant preferred, but not required.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
 
 
 
 <ul>
 <li>
 While performing the duties of this job, the employee is regularly required remain stationary for extended periods of time, minimum of five hours, use the computer and telephone, reach, and communicate both in person and by telephone.
 </li>
 <li>
 The employee is occasionally required to move up to 25lbs, ascend/descend on ladders, and crawl in confined spaces.
 </li>
 <li>
 The information contained in this physical standards description is for compliance with ADA and is not an exhaustive list of duties performed. The individuals currently holding this position perform additional duties and additional duties may be assigned.
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
 
 
 
 <ul>
 <li>
 The noise level in the work environment is usually moderate.
 
 
 </li>
 </ul>
 
 The David A. Straz, Jr. Center for the Performing Arts, Inc.
 
 
 is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
 
 
 
 
 Please visit our website at
 
 
 
 www.StrazCenter.org
 
 
 
 to learn more about the Straz Center.
 
 
 
 
 Job Posted by ApplicantPro
 
</div>

Barista

United Surgical Partners

<div>Operating Room Circulator Registered Nurse

Operating Room Circulator Registered Nurse at Advanced Surgery Center of Tampa

NOW OFFERING $10,000 SIGN-ON BONUS

Advanced Surgery Center of Tampa focuses on offering a high quality, service oriented environment for our patients' surgical procedures.

Our state-of the art equipment allows surgeons to perform procedures in the specialty areas of:
<ul>
<li>Minimally Invasive Spine</li>
<li>Orthopedics</li>
<li>Pain Management</li>
<li>Podiatry</li>
</ul>
Advanced Surgery Center of Tampa is hiring a full time RN OR Circulator to join the team! This position is Monday-Friday, off on weekends/holidays and no call!

Job Summary:

Supervises and directs patient care in a single operating room. Plans, implements and evaluates care for all age patients in operating room. Provides care within nursing standards of practice and the policies of the Center. Makes decisions regarding direct patient care needs and communicates appropriate information to physicians, patients, family members, and personnel in other departments as well as team members. May have additional responsibilities as designated by the manager, which include, but are not limited to, serving on committees, participating in quality improvement audits and projects.

Essential Job Duties and Responsibilities:
<ul>
<li>Participates as a team member in support of the total perioperative process</li>
<li>Organizes time, equipment, supplies, and personnel to provide effective and efficient case management</li>
<li>Supervises and directs patient care in a single operating room</li>
<li>Organizes nursing activities efficiently and effectively</li>
<li>Delegates activities appropriate to the abilities of available staff members</li>
<li>Considers cost containment by using supplies economically and in effective turnover time</li>
<li>Assists with supply, drug, and equipment inventories to maintain stock level and availability</li>
<li>Addresses patient needs during admission to the operating room, with attention to requirements specific to the outpatient setting</li>
<li>Transports patients to the operating room observing policies/procedures, safety requirements, and patient needs</li>
<li>Identifies the patient and correct surgical intervention according to policy/procedure and communicates such information to all members of the surgical team</li>
<li>Reviews patients&rsquo; medical records/needs to plan care with other healthcare team members</li>
<li>Provides comfort and reassurance to patient</li>
<li>Maintains patients&rsquo; privacy and dignity</li>
<li>Explains intraoperative phase of routine procedures and care to the patient</li>
<li>Performs the circulating nurse&rsquo;s role and functions following approved operating room procedures to meet the requirements of scheduled procedures</li>
<li>Prepares operating room according to requirements of patient/procedure to be performed</li>
<li>Assembles and provides properly functioning equipment, supplies, and instruments before start of procedure and positions and adjusts equipment as required during the procedure</li>
<li>Anticipates needs of surgical team and assists anesthesia personnel by supporting patient during administration of anesthesia</li>
<li>Assists with the proper and safe positioning of the patient and prepares operative site as directed by established procedures</li>
<li>Monitors compliance with principles of aseptic technique according to accepted standards</li>
<li>Assists with identification and confirmation of operative site</li>
<li>Provides for comfort in the physical environment by monitoring designated parameters</li>
<li>Provides continuity of patient care by communicating with other perioperative care personnel and documenting records accordingly</li>
<li>Responds in a timely manner to meet the needs of the patient and physician</li>
<li>Accurately comprehends and interprets verbal orders/directions</li>
<li>Documents patient care records and other forms accurately following policies and procedures</li>
<li>Accurately advises others responsible for care of the patient about patient&rsquo;s status</li></ul> 


What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status: 

<ul>
<li>Medical, dental, vision, and prescription coverage
</li>
<li>Life and AD&amp;D coverage
</li>
<li>Availability of short- and long-term disability
</li>
<li>Flexible financial benefits including FSAs and HSAs
</li>
<li>401(k) and access to retirement planning
</li>
<li>Paid holidays and vacation</li> 
</ul> 
Required Experience: 
<ul>
<li>Graduate of an approved school of nursing.</li>
<li>Currently licensed in the state.</li>
<li>BLS and ACLS Required.</li>
<li>One-Three years experience required as OR Circulator RN. Minimum of 1 year spine/ortho surgical experience required</li>
<li>Demonstrates clinical competency, leadership, and teaching capabilities.</li></ul></div>

Operating Room Circulator Registered Nurse

Graystone Medical

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 We are seeking a motivated and results-driven Sales Representative to join our team at Graystone Medical, LLC in Tampa, FL. In this role, you will focus on promoting and implementing Next Generation Sequencing (NGS) testing and diagnostic equipment in physician offices within your assigned territory. You will build relationships with healthcare providers, facilitate genetic sample collection, and ensure the placement of diagnostic tools such as MaxPulse and BrainCheck. This position combines sales expertise with hands-on support for testing protocols, driving revenue through sample volume and office expansions. If you have a passion for medical sales, genetics, and improving patient care, this is an opportunity to make a significant impact.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 We are seeking a motivated, results-driven Sales Representative to join our growing team in Tampa, FL. This role combines sales expertise with hands-on implementation, working directly with physician offices to expand access to proactive healthcare solutions.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Prospect and develop relationships with physician offices, clinics, and healthcare providers to introduce and sell Graystone Medical&rsquo;s NGS testing and diagnostic services throughout the Tampa, FL territory.
 </li>
 <li>
 Collect genetic samples in accordance with company protocols and standards to ensure quality and reimbursement eligibility.
 </li>
 <li>
 Place and demonstrate diagnostic testing equipment (e.g., MaxPulse and BrainCheck) in medical offices, providing training and ongoing support to office staff.
 </li>
 <li>
 Identify, recruit, and train new sample collectors within physician offices to expand the genetic sample collection program.
 </li>
 <li>
 Achieve monthly targets for quality NGS samples (defined as reimbursed samples), tracking progress and adjusting strategies to meet performance thresholds.
 </li>
 <li>
 Collaborate with internal teams to resolve issues, provide feedback on market trends, and contribute to product improvements.
 </li>
 <li>
 Maintain accurate records of sales activities, client interactions, and sample orders using CRM tools.
 </li>
 <li>
 Stay current on industry regulations, reimbursement guidelines, and advancements in NGS and diagnostic testing.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Biology, Genetics, Healthcare Administration, Business, or a related field (preferred).
 </li>
 <li>
 3+ years of experience in medical sales, preferably in diagnostics, genetics, or laboratory services.
 </li>
 <li>
 Proven track record of meeting or exceeding sales targets in a healthcare or B2B environment.
 </li>
 <li>
 Strong understanding of Next Generation Sequencing (NGS) and diagnostic testing; familiarity with reimbursement processes is a plus.
 </li>
 <li>
 Excellent communication, negotiation, and relationship-building skills.
 </li>
 <li>
 Ability to work independently in a field-based role, with willingness to travel within the Tampa, FL territory.
 </li>
 <li>
 Valid driver&rsquo;s license and reliable transportation.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM software.
 </li>
 <li>
 Commitment to ethical sales practices and compliance with healthcare regulations (e.g., HIPAA).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Pay Range and Compensation Package
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Base Salary: $125,000 + $9,600 car allowance
 </li>
 <li>
 Performance Incentives: $146,600 to $525,000+ annually (depending on sample volume)
 </li>
 <li>
 Health insurance, paid time off, retirement plans, and more
 </li>
 <li>
 Significant earning potential for top-performing representatives
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 
 
 
 
 At Graystone, you are not just selling&mdash;you are helping physicians improve patient care through proactive and preventive health solutions. If you thrive on building relationships, driving results, and making an impact in healthcare, this is the role for you in Tampa, FL.
 
 
 
</div>

Medical Device Sales Representative

Moffitt Cancer Center

<div>Are you looking for an opportunity to impact lives and be a central part of a dynamic and innovative team in the fight against cancer? As a Moffitt Clinical Research Coordinator, you&rsquo;ll bring hope to patients by delivering tomorrow&rsquo;s cancer treatments today! You will have the opportunity to interact directly with patients, enroll, educate and guide them through the experiences of taking part in clinical trials while receiving innovative treatments as part of a therapeutic clinical trial. You will be the member of the Team that ensures the trial is moving forward safely, smoothly, and according to plan. 
Our Clinical Research Coordinators come from a variety of backgrounds and experiences, including social sciences (public health, social work, sociology, psychology, communications, and more), biological sciences, business, and humanities. The Clinical Research Coordinator role is a terrific opportunity for those who have already worked in other areas of healthcare as well as those who are looking for a new and exciting way to contribute through their career.
This position offers a Monday through Friday schedule and hybrid work (mix of remote and on-site) after passing a 90-day introductory and training period. Moffitt offers paid training and orientation through its CTO (Clinical Trails Office) Academy. Position tiers may vary according to experience. Relocation assistance may be provided.
https://moffitt.org/clinical-trials-research/clinical-trials/clinical-trials-administration/
Clinical Trials
These positions work closely with patients, patient families, study sponsors (from smaller pioneer biotech companies through large pharmaceutical companies), and the Clinical Trial Team that includes physicians, pharmacists, nurses, data monitors and data managers.
Successful candidates will possess:
<ul><li>Effective communication, good decision-making, eagerness to embrace challenges with a sense of urgency and enthusiasm, and time management skills</li>
<li>Excellent teamwork skills and ability to collaborate with those from diverse backgrounds and experiences</li>
<li>Prior experience in clinical trials is preferred</li>
<li>Familiarity with regulatory requirements in clinical research or ability to successfully learn this
</li><li>Experience interacting with patients and coordinating care with medical staff</li>
<li>Gain a solid learning and understanding of regulatory guidelines and following a clinical trial protocol</li></ul> 

Job Summary
The Clinical Trials Screening Coordinator I reports to the Clinical Trials Office but will directly support a specific Disease Site Program. This position is embedded in the clinic to serve as a single point of contact to aid physicians, clinical team - members and research personnel with timely identification of patients for consideration for clinical trial enrollment. The role performs an integrated approach to ensure effectiveness and efficiencies for directing potential patients to a trial program. The role has the primary responsibility for referring physicians, patients and caregivers to guide, review eligibility and provide access to available clinical trials. This is role is within the clinical trials career path supporting the PI in clinical trials.
Minimum Requirements
Bachelor's degree in science, health-related field or related project management.
2 years' experience in clinical trials (patient-facing coordination, data management, regulatory or other research coordination). 
Location: H. Lee Moffitt Cancer Center &amp; Research Institute &middot; Thoracic Data Mgmt 
Schedule: Full Time, Day Shift, 8AM TO 430PM MON TO FRI</div>

CLINICAL TRIALS SCREENING COORDINATOR I

Humana

<div><h1 class="jobSectionHeader">Become a part of our caring community 
</h1>
The Senior Cloud Solutions Engineer supports the development and execution of Humana&rsquo;s cloud implementation and modernization strategy for Contact Center as a Service (CCaaS) platforms. This role plays a critical hands on engineering leadership role in advancing large scale transformation initiatives, including the Nuance Migration Project. 
This position represents a strategic shift from primarily operational and process oversight to deep technical execution and technical leadership, embedding stronger cloud, SaaS, and contact center engineering expertise within the team while maintaining awareness of delivery and operational considerations. The role addresses moderately complex to complex technical challenges and exercises significant autonomy in determining technical approaches and solutions.
The Senior Cloud Solutions Engineer is a key member of Humana&rsquo;s technology organization, responsible for implementing and advancing the enterprise cloud strategy for the Customer Experience Center Platform ecosystem, including Genesys Cloud and the new Platform Google CX Agent Studio.
This role provides hands‑on technical leadership across architecture, design, integration, and optimization of cloud‑based contact center solutions. The engineer collaborates closely with product owners, solution architects, business analysts, delivery teams, IT leadership, operations leaders, and vendor partners to ensure Humana fully realizes the value of its CCaaS investments in a secure, compliant, and scalable manner.
The role begins to influence platform and innovation strategy, makes decisions on moderately complex to complex technical issues with limited guidance, and exercises considerable latitude in defining objectives and approaches. Success in this role requires a strong balance of engineering execution, vendor partnership, and transformation leadership.<h1 class="jobSectionHeader"> 
Use your skills to make an impact
 
</h1><h3 class="jobSectionHeader">Primary Responsibilities</h3><ul><li>Serve as the technical lead for Contact Center solutions, with hands‑on ownership of Google CX Agent Studio, Google Cloud Platform (GCP), and integrated CCaaS technologies (e.g., Genesys Cloud).</li><li>Design, implement, and optimize cloud‑based contact center and conversational AI solutions leveraging GCP services, including integrations with Google CX Agent Studio, speech technologies, analytics, and AI/ML capabilities.</li><li>Provide technical leadership and mentorship to developers and engineers, ensuring adherence to enterprise architecture standards, security, reliability, and scalability best practices.</li><li>Partner with business analysts, solution architects, and product owners to translate business requirements into end‑to‑end technical designs and implementations across cloud and SaaS platforms.</li><li>Lead development and configuration efforts for omnichannel capabilities, including voice, chat, routing, authentication, analytics, and automation, across Google‑based and vendor platforms.</li><li>Drive platform modernization initiatives and migrations (e.g., Nuance migration) with a focus on cloud‑native and GCP‑optimized architectures.</li><li>Evaluate, design, and execute Proofs of Concept (POCs), pilots, and solution validations on Google CX Agent Studio, GCP, and related SaaS platforms.</li><li>Identify optimization opportunities across performance, latency, cost, and operability; provide actionable recommendations and drive implementation.</li><li>Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex technical issues, influence product roadmaps, and ensure successful adoption of new capabilities.</li><li>Participate in Agile ceremonies (sprint planning, demos, retrospectives) while ensuring high‑quality engineering execution and delivery outcomes.</li></ul><div></div><h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field</li><li>
10+ years of technical experience delivering complex, large‑scale cloud, SaaS, or platform‑based solutions</li><li>
Strong analytical, organizational, and problem‑solving skills</li><li>
Passion for contributing to an organization focused on continuously improving consumer and member experiences</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Technical leadership experience delivering large‑scale cloud and SaaS platforms, with a strong focus on Customer Experience / Contact Center technologies (e.g., Genesys Cloud, NICE inContact, Five9, Salesforce).</li><li>
Proven experience leading or contributing to major enterprise modernization and transformation programs, including cloud migrations and platform exits.</li><li>
Hands‑on experience delivering omnichannel customer engagement capabilities, including voice, chat, routing, authentication, analytics, workforce management, AI/ML, automation, and conversational interfaces.</li><li>
Experience integrating contact center platforms with enterprise SaaS ecosystems (e.g., Salesforce, ServiceNow, Microsoft Dynamics).</li><li>
Demonstrated ability to design, execute, and lead Proofs of Concept (POCs), pilots, and technology evaluations on cloud and SaaS platforms.</li><li>
Strong architecture experience across Business, Application, Data, and Technology domains.</li><li>
Excellent communication and influencing skills, with the ability to translate complex technical concepts into business‑relevant outcomes.</li><li>
Proven ability to mentor teams, drive adoption of new technologies, and enforce engineering best practices.</li><li>
Experience working in Agile delivery models (e.g., SAFe), with familiarity in Waterfall methodologies.</li><li>
Experience collaborating closely with vendors to influence product capabilities and roadmaps.</li><li>
Healthcare industry experience preferred.</li></ul><h3 class="jobSectionHeader">
Google Cloud Platform (GCP) &amp; Conversational AI &ndash; Preferred Skills</h3><ul><li>
Hands‑on experience with Google Cloud Platform (GCP) services supporting customer experience and conversational AI solutions.</li><li>
Experience designing and implementing solutions using Google CX Agent Studio and/or Dialogflow CX, including intent modeling, conversation design, orchestration, and integrations.</li><li>
Familiarity with Vertex AI for ML model integration, tuning, and inference in customer experience use cases.</li><li>
Experience leveraging BigQuery for analytics, reporting, and insights related to contact center and customer interactions.</li><li>
Experience deploying and operating services using Cloud Run, Compute Engine, or Kubernetes‑based architectures.</li><li>
Strong understanding of GCP IAM, security, networking, monitoring, and cost optimization best practices.</li><li>
Experience integrating GCP services with CCaaS platforms (e.g., Genesys Cloud) and enterprise systems.</li><li>
Exposure to GCP‑based speech, text, and AI services (e.g., speech recognition, NLP, analytics) is a strong plus.</li></ul>
Additional Information
Work-At-Home Requirements<ul><li>
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.</li><li>
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.</li><li>
Satellite and Wireless Internet service is NOT allowed for this role.</li><li>
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li></ul>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$106,900 - $147,000 per year 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<h1 class="jobSectionHeader"> 
About us 
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Senior Cloud Solutions Engineer - Contact Center

Explore 180+ Patient contact center representative in Tampa this May. Find roles across top companies and apply now to boost your career.