senior customer service representative Jobs in Washington

senior customer service representative

patient care specialist i Jobs in Washington

patient care specialist i

patient service coordinator Jobs in Washington

patient service coordinator

patient service coordinator mhuc Jobs in Washington

patient service coordinator mhuc

service desk agent

patient service rep i

Howard University

<div><p>The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff &ldquo;for fit&rdquo; makes significant contributions to Howard University&rsquo;s overall mission.
</p><p></p><p>At Howard University, we prioritize well-being and professional growth.
</p><p></p><p>Here is what we offer:</p><ul><li><b><i>
Health &amp; Wellness:</i></b> Comprehensive medical, dental, and vision insurance, plus mental health support</li><li><b><i>
Work-Life Balance:</i></b> PTO, paid holidays, flexible work arrangements</li><li><b><i>
Financial Wellness:</i></b> Competitive salary, 403(b) with company match</li><li><b><i>
Professional Development:</i></b> Ongoing training, tuition reimbursement, and career advancement paths</li><li><b><i>
Additional Perks:</i></b> Wellness programs, commuter benefits, and a vibrant company culture</li></ul><p></p><p><b><br>
Join Howard University and thrive with us!</b></p><p>
https://hr.howard.edu/benefits-wellness</p><p></p><p><b>
BASIC </b><b>FUNCTION:
</b></p><p>The purpose of this position is to provide assistance to patients, staff, Faculty/Students of Howard University Hospital Faculty Practice Plan.</p><p></p><p><b>
SUPERVISORY </b><b>ACCOUNTABILITY:
</b></p><p>Involves no responsibility or authority for the direction of others.</p><p></p><p><b>
NATURE AND </b><b>SCOPE:
</b></p><p>External contacts include a variety of third-party payers, dental organizations, patients, and other healthcare personnel. Internal contacts include the dental faculty and staff.</p><p></p><p><b>
PRINCIPAL </b><b>ACCOUNTABILITIES:
</b></p><ul><li>Greets and directs patients for appointments, referrals, and general information utilizing excellent and effective customer service skills.</li><li>
Answers telephones, screens calls as directed, takes messages, and schedules appointments utilizing the computerized scheduling system. Also, confirms appointments and provides patient instructions verbally or in writing in order for patients to prepare for appointments.</li><li>
Ensures that patients are handled consistently and scheduled for appointments in a manner that recognizes the urgency of their needs and complaints.</li><li>
Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels. These processes will include, but are not limited to, point of service patient registration into the Axium system, insurance verification and pre-authorizations prior to patient visits, history verification, and collection of time of service payments and co-pays.</li><li>
Works with patients and the business office on unpaid balances from previous visits prior to scheduling subsequent appointments.</li><li>
Verifies insurance eligibility and assists in collecting payments.</li><li>
Performs other related duties as assigned.</li></ul><p></p><p><b>
CORE COMPETENCIES:</b></p><ul><li>
Knowledge of the activities of the Division in order to perform necessary clerical functions and requirements of the organization, including knowledge of hospital policies and third-party payers.
</li><li>Ability to effectively present information in one-on-one and small group situations.</li><li>
Ability to perform basic math functions, compute rates, ratios, and percents, and to interpret bar graphs.</li><li>
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</li><li>
Ability to deal with problems involving several concrete variables in situations with limited standardization.</li><li>
Ability to operate a computer, photocopier, and other standard office equipment.</li><li>
Ability to sort and file materials correctly by alphabetical or numeric systems.</li><li>
Ability to establish and maintain effective working relationships with patients, employees, and the public.</li><li>
Ability to communicate English orally and in writing with people from various educational levels and backgrounds, as well as the ability to speak clearly and concisely.</li><li>
Ability to plan, organize, coordinate, and prioritize work in situations where demands of a diverse nature are involved.</li></ul><p></p><p><b>
MINIMUM </b><b>REQUIREMENTS:
</b></p><ul><li>High School diploma or GED and 1-3 years of general work experience. AA/AS may be substituted for 4 years of required work experience. A BA/BS may be substituted for up to 4 years of work experience.</li></ul><p></p><p><b>
Compliance Salary Range Disclosure</b></p><p></p><div><p>
Expected Pay Range: $19/hr - $20/hr</p></div></div>

Patient Service Rep I

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

US Department of Veterans Affairs

Registered Nurse - Patient Aligned Care Team Care Manager

Takeda Pharmaceuticals

<div><p>By clicking the &ldquo;Apply&rdquo; button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda&rsquo;s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><p>
This position is accountable for managing all aspects of customer engagement including pre &amp; post-sales account management with strategic GI^2 accounts, inclusive of IBD and Derm. Responsible for coordinating engagement across GI^2 colleagues and the customer to ensure Company and Customer goals and objectives are met and mutual value is realized. This role includes responsibility for managing issues that arise through the course of doing business by coordinating with the sales leadership, customer service, channel team, and marketing; establishing and managing relationships with key customers, professionals and internal stakeholders. Further, they will provide marketplace and customer insights to understand the customer more fully to identify and drive new growth opportunities across GI^2.
</p><p></p><p><b>Accountabilities:</b></p><ul><li>
Develops and implements market based business strategies that achieves sales objectives, maximizes exposure and opportunities for company products. Develops business plans through analyzing data, conducting account analysis and evaluating market data.</li><li>
Proactively evaluates business opportunities and strategies providing recommendations and solutions to business challenges to the Sr Director, Strategic Accounts and area sales team.</li><li>
Serve as a point of contact for designated accounts and collaborate with cross functional partners to create an efficient, organized juncture between account stakeholders and all field facing colleagues</li><li>
Develops innovative ideas to drive new and effective strategic approaches.</li><li>
Coordinates with Sr Director, Strategic Accounts and local managers to create and support an integrated selling approach as needed. Implement sales and marketing programs to support Takeda&rsquo;s plans for U.S. growth in assigned district.</li><li>
Works in a matrix environment working with Field Reimbursement, Managed Markets and Specialty Sales.</li><li>
Holds self accountable for achieving sales and Takeda objectives and goals.</li><li>
Ensure full and complete compliance of all selling activities within the area of responsibility to the standards of all State and Federal regulations.</li><li>
Provide strategic input to Marketing personnel for development and continued evolution of the marketing plan.</li><li>
Establish productive business relationships with key local, regional and National Key Opinion Leaders (KOLs) within the geographical coverage area and assigned therapeutic areas. KOL&rsquo;s include health system, group practice and network as well as prescriber thought leaders and decision makers.</li><li>
Takes initiative in developing professional working relationships with internal business partners and serves as liaison with other functions, as well as other sales and marketing personnel.</li><li>
Work with Regional and National Account Managers to stay current on managed market issues in district and implement initiatives to maximize sales. Works collaboratively with Manage Markets partners to achieve shared sales and product access objectives.</li></ul><p></p><p><b>
Qualifications:</b></p><p></p><p><b>
Required</b></p><ul><li>
Bachelor&rsquo;s degree &ndash; BS/BA</li><li>
Minimum of 10 years of pharmaceutical, biologic/biotech, or medical device industries which may include district management, specialty account management, marketing management, and/or product management experience or the equivalent or 7 years of Key Account Management in the Specialty area</li><li>
Demonstrated strategic excellence in account planning, negotiation, and large account management</li><li>
Strong communication skills &ndash; Verbal, written and presentation skills</li></ul><p></p><p><b>
Preferred</b></p><ul><li>
MBA or Master&rsquo;s Degree</li><li>
Experience with infusible or injectable products</li><li>
Account-based sales (e.g. hospital, health system, infusion centers and large group practice) experience</li><li>
Experience in Immunology and Gastroenterology/Dermatology</li><li>
Biological product launch experience</li></ul><p></p><p><b>
Travel Requirements:</b></p><ul><li>
Ability to drive to or fly to various meetings/client sites to work with sales professionals attend meetings on a local and national basis, and training.</li><li>
Overnight travel to support key accounts</li><li>
Travel 50-75%</li></ul><p></p><p>
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.</p><p>
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.</p><p></p><p><b>
Takeda Compensation and Benefits Summary</b></p><p></p><p>
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.</p><p></p><p><b>
For Location:</b></p>
Washington - Virtual<p></p><p><b>
U.S. Base Salary Range:</b></p>
$215,200.00 - $295,900.00<p><br>
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.</p><p></p><p>
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.</p><p></p><p><b>
EEO Statement</b></p><p><i>
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.</i></p><p></p><h2 class="jobSectionHeader"><b>
Locations</b></h2>
Washington - VirtualUSA - MN - Virtual<p></p><h2 class="jobSectionHeader"><b>
Worker Type</b></h2>
Employee<p></p><h2 class="jobSectionHeader"><b>
Worker Sub-Type</b></h2>
Regular<p></p><h2 class="jobSectionHeader"><b>
Time Type</b></h2>
Full time<p></p><p><b>
Job Exempt</b></p>
Yes<p></p>
<p>#LI-Remote</p></div>

Strategic Account Director, Key Account Management - GIBU (North West)

Children's National Hospital

<div></div><div><div><b>Description</b><div></div><p><br>
The Physical Therapist II will be responsible to provide advanced skill level physical therapy service to a wide spectrum of pediatric disabilities/diseases. Must be knowledgeable in therapeutic exercise, abnormal and normal development, and modalities such as hydrotherapy and electric therapy. Work collaboratively with leadership, and program manager to provide updates for clinical and administrative operations of Rehabilitation Program and specifically with Physical Therapy Department.<b> Outpatient PT located in Rockville, Maryland</b></p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
Minimum Work Experience</b><br>
At least <b>3 years</b> of physical therapy experience with 3-4 years of pediatric experience preferred. (Required) Or<br>
<br>
<b>Required Licenses and Certifications</b><br>
Physical Therapist Physical Therapist<br>
Must have DC licensure or licensure in treating jurisdiction. Upon Hire (Required)<br>
<br>
<b>Functional Accountabilities</b><br>
<b>Clinical Skills and Expertise</b></p><ul><li><p><br>
Evaluate and treat patients using appropriate frames of reference pursuant to practice acts.</p></li></ul><ul><li><p>
Select reliable and valid assessment tools relevant to diagnosis, functional limitation and patient history.</p></li></ul><ul><li><p>
Synthesize findings of evaluation to formulate valid and appropriate treatment plan and functional goal outcome.</p></li></ul><ul><li><p>
Has evidence of advanced knowledge in a minimum of 3 core competency areas in physical therapy.</p></li></ul><ul><li><p>
Recognize advanced competency in 1-2 pediatric physical therapy clinical areas</p></li></ul><ul><li>
Present one case study and one evidence based practice inservice to department staff (internal professional ladder only).</li></ul><p><b>
Documentation</b></p><ul><li><p><br>
Comply with departmental policies and procedures for inpatient and outpatient documentation.</p></li></ul><ul><li>
Ensure documentation of aides and students are reviewed and co-signed.</li></ul><p><b>
Leadership</b></p><ul><li><p><br>
Act as an ongoing mentor to Level I staff, students and other health care professionals.</p></li></ul><ul><li><p>
Assume primary or back up clinical instructor role for students.</p></li></ul><ul><li><p>
Assist team to prioritize and plan daily treatment schedules and manage patient load.</p></li></ul><ul><li>
Participate and enhance role of physical therapy in multidisciplinary clinics, programs and research.</li></ul><p><b>
Administrative</b></p><ul><li><p><br>
Complete all administrative assignments to include billing, Beartime and requested operations input on time.</p></li></ul><ul><li><p>
Participate in data collection on research projects and PI initiatives.</p></li></ul><ul><li>
Identify need for change in current policies and procedures to reflect update in care and best practice.</li></ul><div>
</div></div><div><b>
Primary Location</b><b>:</b> District of Columbia-Washington</div><div><b>
Work Locations</b><b>:</b> CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010</div><div><b>
Job</b><b>:</b> Allied Health</div><div><b>
Organization</b><b>:</b> Ctr Neuroscience &amp; Behav Med</div><div><b>
Position Status</b><b>:</b> R (Regular) - PT - Part-Time</div><div><b>
Shift</b><b>:</b> Day</div><div><b>
Work Schedule</b><b>:</b> 8am-430pm</div><div><b>
Job Posting</b><b>:</b> Apr 28, 2026, 11:22:58 AM</div><div><b>
Full-Time Salary Range</b><b>:</b> 81993.6 - 136656</div></div>

Physical Therapist II - Rockville

Registered Nurse - Post Acute Rehabilitation, Polytrauma, and Long Term Care

New Hope Health Services

<p><b>Job Summary</b><br/>We are seeking a dynamic and compassionate Psychiatry Nurse Practitioner to join our multidisciplinary mental health team. In this vital role, you will provide comprehensive psychiatric care, including assessment, diagnosis, treatment planning, and medication management for diverse patient populations. Your expertise will help improve mental health outcomes, promote recovery, and support overall well-being. This position offers an exciting opportunity to work in a collaborative environment that values innovation, patient-centered care, and professional growth.</p><p><b>Duties</b></p><ul><li>Conduct thorough psychiatric evaluations and assessments for patients across various age groups, including children, adults, and seniors.</li><li>Develop and implement individualized treatment plans that incorporate psychopharmacology, therapy referrals, and lifestyle modifications.</li><li>Manage medication administration with precision, including injections, IV infusions, and botulinum toxin treatments when applicable.</li><li>Collaborate with physicians, therapists, case managers, and other healthcare professionals to coordinate comprehensive care.</li><li>Utilize electronic health record (EHR) systems such as Epic or eClinicalWorks to document patient encounters accurately and efficiently.</li><li>Provide telehealth consultations to expand access to mental health services in compliance with HIPAA regulations.</li><li>Educate patients and families on mental health conditions, medication use, and self-care strategies to foster recovery and resilience.</li></ul><p><b>Qualifications</b></p><ul><li>Valid Nurse Practitioner license with certification in Psychiatry or Mental Health Nursing.</li><li>Proven experience in behavioral health settings with exposure to acute care environments such as Level I Trauma Centers or Emergency Rooms preferred.</li><li>Strong knowledge of psychopharmacology, including medication management for complex psychiatric conditions.</li><li>Experience working with diverse populations including pediatrics (Pediatrics), geriatrics (Geriatrics), memory care, hospice &amp; palliative medicine, and individuals with developmental disabilities or dementia.</li><li>Familiarity with EMR/EHR systems like Epic or Athenahealth; telehealth experience is highly desirable.</li><li>Ability to perform clinical procedures such as suturing, venipuncture, catheterization, spinal taps, dermal fillers or esthetic laser treatments is a plus.</li><li>Excellent patient assessment skills combined with a compassionate approach to patient care.</li><li>Knowledge of ICD coding (ICD-10/ICD-9), CPT coding for billing purposes, and familiarity with Workers' Compensation law is advantageous.</li><li>Critical care experience including ICU or PICU settings enhances your ability to manage complex cases effectively. Join us in making a meaningful difference through innovative mental health services! We are dedicated to supporting your professional development while fostering a vibrant team environment committed to excellence in patient care.</li></ul><p>Pay: From $80.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li></ul><p>Work Location: In person</p>

Psychiatry Nurse Practitioner

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