client success representative (remote) Jobs in Washington

client success representative (remote)

customer success manager ii Jobs in Washington

customer success manager ii

customer support specialist Jobs in Washington

customer support specialist

patient service rep i

retail sales consultant Jobs in Washington

retail sales consultant

senior customer service representative

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><div><div>
Requisition Job Description</div></div><div><div><div><div><p><b>
Position Summary</b></p><p>
Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.</p><ul><li><p>
Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc</p></li><li><p>
Maintain department established performance metrics at a meets or exceeds expectations level</p></li><li><p>
Work together as a team and apply the Aetna Core Values in day-to-day operations</p></li><li><p>
Creating a Differentiated Service Experience</p></li><li><p>
Demonstrating Service Discipline</p></li><li><p>
Handling Service Challenges</p></li><li><p>
Providing Solutions to Constituent Needs</p></li><li><p>
Working Across Boundaries</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
1+ years of customer service experience</li><li>
Experience in a metric based environment</li><li>
Proficiency with full suite of Microsoft Applications</li><li>
Comfortability utilizing search engines</li><li>
Excellent multi-tasking skills</li><li>
Ability to Effectively Communicate</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Experience working in a call center environment</li><li>
Medical terminology/insurance experience</li><li>
Results oriented and self-motivated</li><li>
Experience working remotely</li><li><p><b>
Education</b></p><p>
High School diploma, G.E.D. or equivalent experience</p></li></ul></div></div></div></div><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$18.50 - $42.35<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.</p><br>
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.<p><br>
Additional details about available benefits are provided during the application process and on Benefits Moments.</p><br>
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Senior Customer Service Representative

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

Labcorp

<div><p>Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.</p><p>
Labcorp is seeking an Key Account (Sales) Executive to join our team in Washington, DC.</p><p></p><p><b>
Essential duties and responsibilities:</b>
</p><ul><li><p>Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
</p></li><li><p>Act as a liaison between the client and the Labcorp operations team in relation to client needs
</p></li><li><p>Provide ongoing service and problem resolution to customer base
</p></li><li><p>Ensure customer retention by providing superior customer service
</p></li><li><p>Recommend solutions that are client focused and persuasive
</p></li><li><p>Provide account management for client&rsquo;s day-to-day operations
</p></li><li><p>Upsell current book of business to increase organic growth
</p></li><li><p>Work closely with senior sales representatives to grow book of business
</p></li><li><p>Continuously provide educational material to the client base
</p></li><li><p>Resolve any customer related issues in a timely manner
</p></li><li><p>Meet and exceed monthly retention and upsell goals on a regular basis
</p></li></ul><p></p><p><b>Minimum Requirements:</b></p><ul><li><p>
High School Diploma or equivalent</p></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Bachelor&rsquo;s degree</p></li><li><p>
3 or more years of previous outside sales experience or account management
</p></li></ul><p></p><p><b>Additional Job Standards:</b></p><ul><li><p>
Proven success managing a book of business
</p></li><li><p>Experience in the healthcare industry is a plus</p></li></ul><ul><li><p>
Superior customer service skills with the ability to build trust-based relationships
</p></li><li><p>Effective communication skills, both written and verbal
</p></li><li><p>Ability to deliver results in a fast-paced, competitive market
</p></li><li><p>Excellent time management and organizational skills
</p></li><li><p>Proficiency in Microsoft Office and Excel
</p></li><li><p>Ability to travel overnight as needed
</p></li><li><p>Valid driver&rsquo;s license and clean driving record</p></li></ul><p><br>
</p><p>Do you have entry level sales experience and are looking to join an organization where you can build a career? Are you inspired by the opportunity to bring your talents to our diverse community and challenge the health care industry status quo with innovative testing that puts people first? If so, Labcorp has an exciting opportunity for a Key Account Executive (Sales Representative).</p><p></p><p><b>
The territory for this position will cover the Washington, DC area. It will require mostly day travel with little overnight travel. The ideal candidate will reside within the territory.</b></p><p></p><p>
The sales team is the face of our company, introducing our services to prospective new clients and engaging at all levels of business. This is your opportunity to join an organization known for advanced testing with a solid reputation as a leader in the diagnostics industry. Here, you&rsquo;ll find a rewarding role that allows you to make a difference in people&rsquo;s lives, including your own!
</p><p>At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!</p><p></p><p><b>
Pay Range: $65,000 to $80,000 base salary plus commission</b></p><p>
All job offers will be based on a candidate&rsquo;s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.</p><p></p><p><b>
Benefits</b>: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.</p><p></p><p><b>
Labcorp is proud to be an Equal Opportunity Employer:</b></p><p>
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.</p><p></p><p><b>
We encourage all to apply</b></p><p>
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.</p></div><p></p>

Key Account Executive (Outside Sales) - Washington, DC

NCARB

<div><div><div><p>Job Title:</p><p>
Sr. Executive Communications/Public Relations Specialist</p><p>
Department:</p><p>
Marketing &amp; Communications</p></div><div><p><br>
Reports To:</p><p>
Assistant Vice President, Marketing &amp; Communications</p><p>
FLSA Status:</p><p>
Exempt</p></div><br>
</div><div>
</div><div><b>
Salary Range:88,340 -105,000</b></div><div><b>
*Salary is dependent upon experience*</b></div><div><b>
</b></div><div><div><b>
Work Location</b><br>
</div><div><b>
Washington DC Metro Area - HYBRID ( 2 days in-office)</b></div><div>
</div><div><div><b>
About NCARB</b></div><div><br>
The National Council of Architectural Registration Boards (NCARB) is a nonprofit organization made up of the architectural licensing boards of 55 U.S. states and territories. NCARB, in collaboration with licensing boards, facilitates the licensure and credentialing of architects to protect the health, safety, and welfare of the public. Learn more about NCARB and how we achieve our mission by <div><b>clicking here</b></div>.</div><div></div><div><b>
About the Position</b></div><div></div><div><div>
The Sr. Executive Communications/Public Relations is primarily responsible for developing speeches, op-eds, presentations, podcasts, and other material for volunteer and executive leadership, and implementing public relations strategies for the Council. This is a highly collaborative role responsible for assisting with developing and disseminating critical information about NCARB; and cultivating and managing internal and external relationships aimed at developing visibility and awareness of the Council.</div><div>
</div><div>
The Sr. Executive Communications/Public Relations works collaboratively with colleagues across the Council, supports the Vice President and Assistant Vice President, and provides support to team members in carrying out shared goals and objectives.
</div><div>
</div><div><b>Essential Duties and Responsibilities</b> include the following. Other duties may be assigned.</div><div>
</div><div><b>
Open</b></div><div><ul><li>
Consult with and keep supervisor informed on the status of all projects.</li><li>
Build coalitions internally and externally (with peers, team members, Member Boards, volunteers, collateral and associated organizations, etc.) to share best practices and achieve common goals.</li><li>
Facilitate cooperation and teamwork throughout the organization. Communicate and operate in an open manner so that information and actions are clear and visible.</li></ul><p><b>
Responsive</b></p><ul><li>
Embrace ownership and take responsibility for the outcomes. Follow through on commitments. Be open to feedback and flexible to changing needs, priorities, and resources.</li><li>
Participate in outreach events as needed.</li></ul><p><b>
Restless</b></p><ul><li>
Treat customers and colleagues in a fair and equitable manner.</li><li>
Reinforce organizational branding throughout the Council.</li><li>
Consistently exercise sound judgment; and, professional, expert, courteous, respectful, and responsive service to internal and external stakeholders.</li></ul></div><div>
</div><div><b>
Core Responsibilities &ndash; Department Specific
</b></div><div><b>
</b></div><div><b>Strategic Planning/Project Management</b></div><ul><li>
Assist with establishing annual strategies and goals that ensure NCARB&rsquo;s position as a leader and critical voice among Member Boards, architects, partner organizations, the media, legislators, and other key constituents.</li><li>
Establish and maintain strong stakeholder relationships, leading with a collaborative and service-oriented approach.</li><li>
Continually monitor the horizon for the latest in content innovation, best practices, and trends; and assess feasibility and relevance for NCARB.</li><li>
Help the team&rsquo;s workflow process run smoothly.</li><li>
Assist with preparation for and participate in Agile team reviews, retros and planning sessions.</li><li>
Represent the Marketing &amp; Communications team on Council-wide initiative project teams to provide subject-matter expertise and ensure the M&amp;C team completes its deliverables for projects.
</li><li>Compile research for special projects as needed.</li></ul><div>
</div><div><b>
Executive Communications</b></div><ul><li>
Develop communications (ex. press releases, talking points, statements, presentations, speeches, and newsletters) for the NCARB Board of Directors, CEO, and other leadership.</li><li>
Coordinate internal communications on major announcements and initiatives.</li><li>
Coordinate with the Assistant Vice President and the Council Relations team on communication deliverables for engagements with the architectural alliance, international counterparts, and other external partners.</li><li>
Collaborate with Vice President and Assistant Vice President to coach and provide feedback to volunteer leadership during speech practices and video recordings.
</li><li>Understand the voice and preferences of individual leaders and adapt deliverables accordingly while maintaining the NCARB brand.
</li><li>Coordinate crisis communication with leadership as needed, including message development and internal and external distribution.</li></ul><div><br>
</div><div><b>
</b></div><div><b>Press/Media Relations</b></div><ul><li>
In coordination with Vice President and Assistant Vice President, implement and pitch NCARB&rsquo;s public relations initiatives from initial strategy and development through implementation and measurement, such as: project plans, asset creation, targeted pitching, trade show engagements, crisis communications, and media monitoring. This includes collaboration with the entire Communications team, and partnership with other departments and senior staff.</li><li>
Ensure the creation of news releases, announcements and other external communications that extend the NCARB brand, raise awareness of key initiatives, and provide grassroots public relations support.</li><li>
Coordinate NCARB&rsquo;s response to requests for information from the media by designating an appropriate spokesperson or information source, as well as developing related op-eds or talking points.</li><li>
Secure placements in trade, industry, and mainstream publications by identifying story angles, pitching reporters and editors, and coordinating interviews and briefings.</li><li>
Build and maintain working relationships with trade media editors, freelancers, and other influencers in the architecture field.
</li><li>Manage external public relations contractor relationship(s), including PR monitoring service(s) and related corporate sponsorships opportunities.
</li><li>Proactively seek strategic visibility opportunities for the organization.</li><li>
Monitor media coverage, and share a monthly update with senior staff.</li><li>
Provide feedback on sponsored media, including podcasts, op-eds, and the like.</li></ul><div></div><div><b><br>
</b></div><div><b>
Quality Assurance</b></div><ul><li>
Oversee the development and dissemination of integrated, customized, and relevant content that reinforces the value of NCARB, its products and services, and the overall NCARB brand with uniquely relevant and member/customer-focused perspectives.</li><li>
Use media, web, and email analytics to evaluate communication performance and refine content, timing, and channel strategies.</li><li>
Develop and maintain a thorough understanding of NCARB and its writing standards and styles; and demonstrate consistency in adhering to those standards and styles in the editing process.</li><li>
Write, edit, and/or fact check press releases, executive communications, internal communications, and digital content.</li><li>
Ensure consistency, quality, and brand voice across multiple communication channels and messages so that they are clearly written, accessible, and error-free.</li><li>
Ensure the application of data to formulate evidence-based content recommendations.</li></ul><p><b>
Qualifications</b></p><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div>
</div><ul><li>
Bachelor&rsquo;s Degree in Marketing, Journalism, Business, Communications, or related field; or, combination of substantial related experience, training, and education may substitute.
</li><li>Five or more years of relevant experience with at least three or more years of leadership experience in public relations, content generation, communications, or a related field.</li><li>
Demonstrated track record of excellent writing and storytelling skills.
</li><li>Strong interpersonal skills, a customer-centric focus, and a collaborative working style with the ability to proactively build relationships</li><li>
Have exceptional attention to detail and managing multiple assignments in a fast-paced environment.</li><li>
Proficient in Adobe (PDF) Applications and Microsoft Office Suite to include Word, Outlook, Excel, and Power Point.
</li><li>Experience and familiarity with the AP Style Guide.
</li><li>Familiarity with Agile Processes, Project Planning and oversight at both the team and enterprise level.
</li><li>Some minimal travel including weekends may occasionally be required.</li></ul><p></p><div><b><br>
Benefits</b><br>
<br>
NCARB's employees enjoy a comprehensive set of benefits, including strong support for health and wellness, some nice perks, and professional development.</div><div>
Some highlights include:</div><ul><li>
Competitive pay</li><li>
Medical, vision, and dental Benefits</li><li>
Paid parental leave</li><li>
Life and disability insurance</li><li>
401k</li><li>
Tuition assistance</li><li>
All-staff outings and retreats</li><li>
Full access to LinkedIn Learning, supporting self-directed/curated professional development</li></ul></div></div></div></div><p></p>

Sr. Executive Communications/Public Relations Specialist

Chenega Corporation

<div><p><b>Req ID:</b> 39904</p>
<p><b>Summary</b></p>
<p><b>Program Manager</b></p>
<p><b>Washington, DC</b></p>
<p>Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!</p>
<p>Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.</p>
<p>Chenega Agile Real-Time Solutions (CARS) is seeking an experienced <b>Program Manager</b> to lead and oversee the execution of complex enterprise IT service programs supporting federal customers. This critical leadership role will drive the modernization of IT Service Management (ITSM) practices and ensure the successful delivery of integrated IT services that support secure, reliable, and mission-focused operations. The ideal candidate will bring expertise in managing large-scale federal IT programs, implementing enterprise ITSM solutions (including ServiceNow), and leading high-performing teams focused on operational excellence, innovation, and customer-centric service delivery.</p>
<p><b>Responsibilities</b></p>
<ul><li>Serve as the primary point of contact with Government stakeholders, including the Contracting Officers Representative (COR), providing strategic direction and daily oversight for contract execution.</li>
<li>Manage total program work effort, including planning, staffing, budgeting, risk mitigation, reporting, deliverables management, quality assurance, transition planning, and performance monitoring.</li>
<li>Lead cross-functional teams across multiple task areas, including:</li>
<li>Establish governance frameworks, facilitate stakeholder engagement, and ensure program performance objectives are met.</li>
<li>Oversee design and implementation of enterprise ITSM tools and platforms to improve efficiency, automate workflows, and enhance service delivery.</li>
<li>Ensure seamless coordination of IT services, including incident management, problem resolution, change management, and customer support.</li>
<li>Implement lessons learned processes, performance monitoring frameworks, and service improvement initiatives.</li>
<li>Align IT service delivery with customer mission objectives through process optimization, performance improvement, and service reliability initiatives.</li>
<li>Oversee execution of ITIL-aligned ITSM processes across operational environments.</li>
<li>Direct performance monitoring and reporting using KPIs and SLA metrics to drive measurable service improvements.</li>
<li>Support resource utilization tracking, workforce planning, performance analysis, and automation initiatives.</li>
<li>Provide product implementation leadership across enterprise IT platforms, including ServiceNow and related service management tools.</li>
<li>Identify opportunities to improve operational efficiency, reduce service delivery risk, and enhance program outcomes.</li>
<li>Apply lifecycle delivery methodologies including Agile, Waterfall, and hybrid approaches.</li>
<li>Ensure all work is performed in compliance with applicable regulations, contractual requirements, and organizational performance standards.</li>
<li>Supervisory Responsibilities.</li>
<li>Other duties as assigned.</li>
</ul><p><b>Qualifications</b></p>
<ul><li>Bachelors degree in business administration, IT Management, or a related field.</li>
<li>7+ years of experience managing large-scale federal IT programs.</li>
<li>5+ years of IT Project Management experience, including 3+ years on federal government contracts.</li>
<li>Active PMP or PgMP certification required.</li>
<li>Active ITIL v4 certification</li>
<li>Active Top-Secret Clearance</li>
<li>Must be a US Citizen</li>
</ul><p><b>Preferred Qualifications:</b></p>
<ul><li>Masters Degree or MBA</li>
<li>Preferred Certified Scrum Master (CSM) or equivalent.</li>
<li>Highly preferred Hands-on experience leading ServiceNow implementations (especially ITSM and PPM Suite).</li>
</ul><p><b>Knowledge, Skills, and Abilities:</b></p>
<ul><li>Knowledge in lifecycle methodologies, including Agile, Waterfall, and hybrid approaches.</li>
<li>Advanced knowledge of PMI PMBOK or equivalent program management standards</li>
<li>Strong skills in stakeholder management, program governance, risk mitigation, and federal acquisition regulations (FAR).</li>
<li>Ability to work independently and yet be effective within a team setting</li>
<li>Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment</li>
<li>Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals</li>
<li>Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.</li>
<li>Excellent skills in Microsoft Word, Excel, and other Office applications</li>
<li>Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.</li>
<li>Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.</li>
<li>Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it</li>
</ul><p><b>How youll grow</b></p>
<p>At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.</p>
<p>We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.</p>
<p><b>Benefits</b></p>
<p>At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.</p>
<p>Learn more about what working at Chenega MIOS can mean for you.</p>
<p><b>Chenega MIOSs culture</b></p>
<p>Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.</p>
<p><b>Corporate citizenship</b></p>
<p>Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.</p>
<p>Learn more about Chenegas impact on the world.</p>
<p>Chenega MIOS News- https://chenegamios.com/news/</p>
<p><b>Tips from your Talent Acquisition Team</b></p>
<p>We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:</p>
<p>Chenega MIOS web site - www.chenegamios.com</p>
<p>Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm</p>
<p>LinkedIn - https://www.linkedin.com/company/1472684/</p>
<p>Facebook - https://www.facebook.com/chenegamios/</p>
<p>\#Chenega Agile Real Time Solutions, LLC</p>
<p><b>Estimated Salary/Wage</b></p>
<p>USD $166,500.00/Yr. Up to USD $200,000.00/Yr.</p>
<p>Chenega Corporation and family of companies is an EOE.</p>
<p>Equal Opportunity Employer/Veterans/Disabled</p>
<p>Native preference under PL 93-638.</p>
<p>We participate in the E-Verify Employment Verification Program</p></div><p></p>

Program Manager

Office of the U.S. Trade Representative

<div>
 Duties
 <br/>
 <br/>
 <strong>
  As an Assistant U. S. Trade Representative for Africa, your typical work assignments may include the following:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as Assistant U. S. Trade Representative for Sub-Saharan Africa trade issues.
  </li>
  <li>
   Advise the U. S. Trade Representative and Deputies on policies and strategies which the U.S. should adopt on issues relating to Sub-Saharan Africa.
  </li>
  <li>
   Chair interagency committees responsible for establishing, analyzing and administering U. S. Government trade policy and investment toward Sub-Saharan.
  </li>
  <li>
   Coordinate initiatives to encourage private sector investments in Sub-Saharan Africa trade matters.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Conditions of employment
 <br/>
 <br/>
 <ul>
  <li>
   Direct Deposit is required
  </li>
  <li>
   Be at least 18 years old and obtain a favorable security determination.
  </li>
  <li>
   Must be a U.S. Citizen or National.
  </li>
  <li>
   Subject to a 1-year supervisory probationary period (unless already completed).
  </li>
  <li>
   Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
  </li>
  <li>
   If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  </li>
  <li>
   May be subject to pre-employment and random drug tests.
  </li>
  <li>
   You will be required to complete ethics orientation within three months of appointment and submit a Public Financial Disclosure Report, OGE-278e within 30 days of appointment.
  </li>
  <li>
   You may be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
  </li>
  <li>
   Supervisors in the executive branch have a heightened personal responsibility for advancing government ethics. You will be required to review the 14 General Principles of Ethical Conduct at 5 CFR 2635.101.
  </li>
  <li>
   There are three key documents that contain important information about your rights and obligations. Please read these documents using the URLs provided below:
  </li>
  <li>
   Noncriminal Justice Applicant's Privacy Rights - FBI https://www.fbi.gov/how-we-can-help-you/more-fbi-services-and-information/compact-council
  </li>
  <li>
   FD-258 Privacy Act Statement - FBI (this is the same statement used when your fingerprints are submitted as part of your background investigation), and https://www.fbi.gov/file-repository/cjis#:~:text=FD%2D258%20Privacy%20Act%20Statement
  </li>
  <li>
   SEAD-3-Reporting-U (applicable to those who hold a sensitive position or have eligibility for access to classified information). https://www.dni.gov/files/NCSC/documents/Regulations/SEAD-3-Reporting-U.pdf
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.
 <br/>
 <br/>
 To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ) and Technical Qualifications (TQ) related to this position within your resume -
 <strong>
  NOT TO EXCEED 2 PAGES
 </strong>
 .
 <strong>
  Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified.
 </strong>
 Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position.
 <br/>
 <br/>
 <strong>
  There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs).
  <br/>
  <br/>
 </strong>
 <strong>
  TECHNICAL QUALIFICATIONS (TQs)
 </strong>
 : Your resume should demonstrate accomplishments that would satisfy the technical qualifications.
 <br/>
 <br/>
 TQ1: Expert knowledge of and experience in trade issues affecting with Sub-Saharan Africa, including a thorough understanding of U.S. trade laws, regulations and policy frameworks, including bilateral, regional and multilateral agreements regarding trade relations with Sub-Saharan Africa.
 <br/>
 <br/>
 TQ2: Expert experience leading interagency processes and in securing the cooperation of foreign counterparts, governments agencies, and other high ranking officials, and the ability to blend together diverse backgrounds and interests during negotiating sessions.
 <br/>
 <br/>
 TQ3: Demonstrated skill in preparing written policy briefing and option papers, as well as in making presentations to senior level officials in the public and private sectors, including Congress, and to foreign government officials on technical information and policy issues.
 <br/>
 <br/>
 <strong>
  EXECUTIVE CORE QUALIFICATIONS (ECQs):
 </strong>
 In addition to the Technical Qualification Requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not reflect the ECQs and TQs, you may not receive further consideration for the position.
 <br/>
 <br/>
 <strong>
  There Are Five ECQs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding - This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people.
  </li>
  <li>
   ECQ 2: Driving Efficiency - This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades.
  </li>
  <li>
   ECQ 3: Merit and Competence - This core qualification involves the demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality.
  </li>
  <li>
   ECQ 4: Leading People - This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable.
  </li>
  <li>
   ECQ 5: Achieving Results - This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Note:
 </strong>
 If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you do not need to respond to the ECQs. Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB) of your eligibility for noncompetitive appointment to the SES.
 <br/>
 <br/>
 Education
 <br/>
 <br/>
 This position does not have an education requirement.
 <br/>
 <br/>
 Additional information
 <br/>
 <br/>
 <strong>
  Veterans Preference:
 </strong>
 Veterans' preference is not applicable to the SES.
 <br/>
 <br/>
 <strong>
  Mobility:
 </strong>
 Organizational and geographical mobility is essential in developing and managing SES leaders. Individuals selected for SES positions members may be subject to reassignment across geographical, organizational, and functional lines, and may be required to sign a Reassignment Rights and Obligation Agreement.
 <br/>
 <br/>
 <strong>
  Tiering:
 </strong>
 The Department/Agency structures its SES positions into categories (i.e. tiers) to determine the pay range for each position. The categories are based on the position scope, breadth, functions, and placement within the structure of organizational levels across the Department/Agency.
 <br/>
 <br/>
 <strong>
  Equal Employment Opportunity (EEO) Policy Statement
  <br/>
  <br/>
 </strong>
 <strong>
  Employment Information Resources - Resource Center
 </strong>
 :
 <br/>
 <br/>
 <strong>
  Males born after 12-31-1959
 </strong>
 must be registered or exempt from Selective Service (see
 <br/>
 <br/>
 If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an
 <br/>
 <br/>
 <strong>
  OPM must authorize any employment offers made to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Noncareer SES employee in the executive branch, you must disclose that to the Human Resources Office.
  <br/>
  <br/>
 </strong>
 Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
 <br/>
 <br/>
 A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
 <br/>
 <br/>
 Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
</div>


Assistant United States Trade Representative For Africa.

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Program Manager

Assistant United States Trade Representative For Africa.