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Association of American Medical Colleges

<div></div><div><div><div>Who We Are:</div><div></div><div>
The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.</div><div></div><div>
At the AAMC, we are committed to supporting our employees with a comprehensive benefits package designed to promote well-being, professional growth, and work-life balance. Highlights include:</div></div><div><div><ul><li><div>
Remote Work &ndash; Fully remote work available for most positions</div></li></ul></div><div><ul><li><div>
Retirement Savings &ndash; Generous 403(b) employer contributions and financial wellness resources, including professional financial advising.</div></li></ul></div><div><ul><li><div>
Health &amp; Wellness Perks &ndash; Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more)</div></li></ul></div><div><ul><li><div>
Support &amp; Family Care &ndash; Employer paid Employee Assistance Program (EAP) and back-up care options for children, adults, elders, and even pets</div></li></ul></div><div></div><div>
Additional information can be found on our <div>website</div>.</div></div><div></div><div>
Why us, why now?</div><div></div><div>
The Sr. Support Specialist serves as a second-tier customer advocate, providing high-quality service and/or technical support in a multi-channel, high volume Contact Center. In this role, the Sr. Support Representative will troubleshoot and provide the full spectrum of support for more complex product and program inquiries supported by their team. This role will support the Team Lead with managing relationships with AAMC customers and will provide informal, program-specific support to team members. The Sr. Support Representative is also expected to assist with additional internal initiatives such as application testing and resource development.</div><div></div><div>
How will you make an impact?</div><div></div><div>
Advanced Inquiry &amp; Escalation Support:</div><div></div><div><ul><li><div>
Resolves escalated or complex customer inquiries requiring advanced problem-solving, deeper program understanding, or technical knowledge/support.</div></li><li><div>
Documents interactions, case notes, and resolutions thoroughly and accurately in Salesforce CRM.</div></li><li><div>
Monitors pending cases and ensures follow-up tasks are completed within expected timeframe.</div></li><li><div>
Serves as the designated resolver for assigned programs or queues to ensure timely, accurate, and high-quality resolution.</div></li><li><div>
Troubleshoots issues across multiple communication channels (phone, email, and other digital channels) with a focus on accuracy, professionalism, and customer satisfaction.</div></li><li><div>
Evaluates escalation requests from Support Center Specialists, determining the appropriate handling path and resolving when possible.</div></li><li><div>
Identify patterns or emerging issues and report trends to leadership for further review or action.</div></li></ul></div><div></div><div>
Program Expertise &amp; Team Support:</div><div></div><div><ul><li><div>
Acts as a program resource for team members by guiding policies, procedures, and escalation criteria.</div></li><li><div>
Identify gaps or inaccuracies in knowledge articles and recommend updates.</div></li><li><div>
Submits feedback on recurring issues, system defects, and process inefficiencies.</div></li><li><div>
Supports Team Leads by serving as a backup in monitoring queue coverage, distributing workload, and ensuring assigned programs maintain service level expectations.</div></li><li><div>
Provides input into the development or enhancement of customer-facing and internal documentation, including help pages, FAQs, and program resources.</div></li><li><div>
Flex to support additional programs as needed during peak periods or high-volume cycles.</div></li></ul></div><div></div><div><div>
Professional Development &amp; Team Collaboration:</div><div></div><div><ul><li><div>
Participates in system or application user acceptance testing (UAT) for updates impacting assigned programs.</div></li><li><div>
Contributes to the development, review, and refinement of internal resources such as job aids, knowledge articles, and training materials.</div></li><li><div>
Collaborates with program partners to identify process gaps and recommend improvements.</div></li><li><div>
Provides feedback on customer challenges or operational barriers to support continuous improvement efforts.</div></li><li><div>
Partners with ASC Training, Programs, and Knowledge Management to improve process accuracy and customer experience. &middot; Shares trends, common barriers, and customer feedback to inform operational decisions.</div></li><li><div>
Supports team-wide initiatives, meetings, and training sessions as required.</div></li><li><div>
Attends training and coaching sessions to maintain competence across programs and systems.</div></li><li><div>
Maintains strong knowledge of services, programs, and system updates.</div></li></ul></div><div></div><div><div>
What will you bring to the role?</div><div></div><div>
Minimum Qualifications:</div><div></div><div><ul><li>
Associate&rsquo;s Degree (Bachelor's preferred)</li><li>
4 - 5 years of related work experience</li><li>
Prior experience working in a high-volume, multi-channel support environment, previous involvement in user acceptance testing, documentation development, or process improvement initiatives.</li><li>
Preferred:</li><li>
Proficiency in navigating and utilizing CRM and telephony systems; ability to learn technologies quickly.</li><li>
Technical knowledge of navigating and troubleshooting web-based browsers and browser-based applications.</li></ul></div></div></div><div></div><div><br>
Remote Work Eligibility</div><div></div>
This position is eligible for remote work in the contiguous US<div></div><div>
Compensation Grade Range</div><div></div>
$48,025.00-$56,500.00<div></div><div>
Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate&rsquo;s work experience, education and training, as well as internal equity, market, and business considerations.</div><div></div><div>
If a bachelor&rsquo;s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.</div><div></div><div>
The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please <div>contact the talent acquisition team</div>.</div><div>
Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.</div><div></div><div>
BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, or Microsoft Edge.</div></div><div></div>

Contact Center Support, Senior Associate

MTSI

<div><div>Modern Technology Solutions, Inc. (MTSI) is seeking a <b>Communications Support Specialist</b> to advise the organization and its senior leaders on program execution, drafting briefings, communication strategies, drafting talking points for seniors, and assisting coordination with external organizations (e.g. oversight, other DoW offices, SAF/PA, etc.). This position provides essential day-to-day coordination across the Department of War, as necessary. Coordination will include producing, tracking, and coordinating all agreements and documentation necessary for DAF RCO systems to transition seamlessly into a framework for organizing, training and equipping the United States Air Force and United States Space Force, including coordinating with internal and external stakeholders to verify program needs are identified to meet project goals. They will assist with acquisition planning, market research, and drafting technical requirements and documents, along with advising Government leadership on design challenges, risk assessments, market solutions, documentation, production challenges, operational delivery and integration.</div><div>
</div><div>
Your essential job functions will include but may not be limited to:</div><ul><li>
Lead development and oversee maintenance of overarching communication products for the organization to include, but not limited to, an organization-wide strategic vision communications plan, a stakeholder map, a living timeline of organization-wide programmatic milestones, updates to the organizational charter, and distributing communication product templates to include, but not limited to, talking papers, bullet background papers, and event preparation memoranda. Coordinate with the director of communications, or other designated government representatives, to receive organizational leadership inputs to overarching communication products and to ensure products are in-line with organizational priorities and direction.</li><li>
Work in concert with director of communications: manage all leadership public speaking engagement invitations; research Department of Defense and Air Force Instructions relevant to public affairs and ethics to advise leadership of regulations; research speaking engagements and recommend event attendance; work with program managers to recommend to leadership talking points related to event themes, or if applicable, write speeches, and/or coordinate with leadership speaking engagement details and plans; and produce post-event summaries of any media coverage of speaking engagements.</li><li>
Engage with individual program managers to understand the external communications environment (challenges, opportunities, and upcoming milestones) relevant to the acquisition program. Supply information to the director of communications or other designated government representative to synchronize communications across the organization and fold into the overarching communication products.</li><li>
Provide periodic research and analysis of relevant past and current public events to program managers, director of communication, and/or other government designated representatives. Responsible for working with program security officers to receive documented approval on research plans related to programs interest areas.</li><li>
At the direction of the program managers, organizational leadership, director of communications, or other designated government representative, develop communications and messaging guidance (CMG) at appropriate classification levels as necessary to support executive-level external communications on programmatic milestones, intentional or potential public events, and other engagements as tasked. Assist program managers with coordinating the approval and execution of CMGs with organizational leadership, external stakeholders, or other designated government representatives.</li><li>
At the direction of program managers and in-line with applicable acquisition program security classification guides, draft publicly releasable responses to media inquires, press releases, and executive-level talking points. Assist program managers coordinate the approval of products with organizational leadership, external stakeholders, and other designated government representatives.</li><li>
Maintain a database, at the appropriate security classification, of approved external communications.</li></ul><div></div><div><b><br>
Requirements:</b></div><ul><li>
15+ years of experience working DoD/DoW acquisition programs.</li><li>
Strong organizational, documentation, and analytical skills with attention to detail.</li><li>
Strong written and verbal communication skills with experience preparing presentation materials for leadership audiences.</li></ul><div></div><div><b><br>
Education Requirements:</b></div><ul><li>
Bachelor's Degree in a related field - Required</li><li>
Master's Degree - Desired</li></ul><div></div><div><b><br>
Clearance Requirements:</b></div><ul><li>
TS/SCI with previous SAP experience required.</li></ul><div></div><div><br>
</div><div>
Please Note: U.S. Citizenship is required for this position.</div><div>
</div><div>
#LI-LS1</div><div>
#mtsi</div><div>
#LI-Onsite</div></div>
<br>
TS/SCI
<br>
<div><h1 class="jobSectionHeader"><b>Perks and Benefits</b></h1><ul><li><div><div><i>
Vacation:</i></div><div>
New Hires Accrue 20 days of PTO and 10 Holidays per Year</div></div></li><li><div><div><i>
Health Insurance:</i></div><div>
Zero Deductible Health Plans</div></div></li><li><div><div><i>
Flexible Schedules:</i></div><div>
Flex Schedules</div></div></li><li><div><div><i>
Professional Development:</i></div><div>
Up to $10,000 Annual Education/Training Reimbursement
</div></div></li><li><div><div><i>ESOP:</i></div><div>
Funded Stock Ownership Plan</div></div></li><li><div><div><i>
401k Match+:</i></div><div>
6% 401k Match + Immediate Vesting
</div></div></li><li><div><div><i>Bonus Program:</i></div><div>
Semi-Annual Bonus Opportunity
</div></div></li><li><div><div><i>Mentorship:</i></div><div>
Career Mentorship Programs
</div></div></li></ul><h3 class="jobSectionHeader"><b>Why is MTSI a great place to work</b></h3><ul><li><div><div><i>
Interesting Work:</i></div><div>
Our co-workers support some of the most important and critical programs to our national defense and security.</div></div></li><li><div><div><i>
Values:</i></div><div>
Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.</div></div></li><li><div><div><i>
100% Employee Owned:</i></div><div>
We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.</div></div></li><li><div><div><i>
Great Benefits - Most Full-Time Staff Are Eligible for:</i></div></div></li><li><ul><li><div>
Starting PTO accrual of 20 days PTO/year + 10 holidays/year</div></li><li><div>
Flexible schedules</div></li><li><div>
6% 401k match with immediate vesting up to $9k annually</div></li><li><div>
Semi-annual bonus eligibility (July and Decemeber)</div></li><li><div>
Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account</div></li><li><div>
Up to $10,000 in annual educational reimbursement</div></li><li><div>
Other company funded benefits, like life and disability insurance</div></li><li><div>
Optional zero deductible Blue Cross/Blue Shield health insurance plan</div></li></ul></li><li><div><div><i>
Track Record of Success:</i></div><div>
We have grown every year since our founding in 1993.
</div></div></li></ul><p>Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance</p><p>
MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.</p><p>
For more information about MTSI, please visitwww.mtsi-va.com</p><h4 class="jobSectionHeader"><b>
EEO Statement</b></h4><div><div><div><p>
MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to Equal Opportunity, making decisions without regard to race, color, religion, sex, national origin, age, military/veteran status, disability, or any other characteristics protected by applicable law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants and employees with physical and/or mental disabilities.</p></div></div></div></div>
<br>
<div><h3 class="jobSectionHeader"><b>Why is MTSI a great place to work</b></h3><ul>
<li><b>Interesting Work: </b>Our co-workers support some of the most important and critical programs to our national defense and security.
</li><li><b>Values: </b>Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
</li><li><b>100% Employee Owned: </b>We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.
</li><li><b>Great Benefits - Most Full-Time Staff Are Eligible for:
</b></li><li><ul><li>Starting PTO accrual of 20 days PTO/year + 10 holidays/year
</li><li>Flexible schedules
</li><li>6% 401k match with immediate vesting up to $9k annually
</li><li>Semi-annual bonus eligibility (July and Decemeber)
</li><li>Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
</li><li>Up to $10,000 in annual educational reimbursement
</li><li>Other company funded benefits, like life and disability insurance
</li><li>Optional zero deductible Blue Cross/Blue Shield health insurance plan
</li></ul></li><li><b>Track Record of Success: </b>We have grown every year since our founding in 1993.
</li></ul><p>Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance</p>
<p>
MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.</p>
<p>
For more information about MTSI, please visit www.mtsi-va.com</p></div>

Communications Support Specialist

Personified

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We&rsquo;re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We&rsquo;re in our clients&rsquo; Slacks, we&rsquo;re on a first-name basis with them (and their pets), we&rsquo;re new hires&rsquo; first point of contact, and we&rsquo;re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for top talent as we continue to scale our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additionally, the role involves supporting client-owned technology on site in client office locations in the
   <u>
    DC, Maryland, Virginia (DMV) region
   </u>
   . This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices
   <u>
    3 to 5 days a week
   </u>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position reports to the Client Support Manager, Field &amp; Warehouse. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client Support Technician Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process - leveraging video conferencing and phone support as needed
  </li>
  <li>
   Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
  </li>
  <li>
   Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
  </li>
  <li>
   Assisting with tool migrations and rollouts
  </li>
  <li>
   Investigating phishing reports, suspicious logins, and endpoint alerts
  </li>
  <li>
   Supporting SSO, MFA, conditional access, and identity governance controls
  </li>
  <li>
   Creating and maintaining documentation of IT procedures and policies
  </li>
  <li>
   Installing, configuring, and mentoring end users on client-approved software
  </li>
  <li>
   Maintaining and coordinating regular IT training sessions with new client staff
  </li>
  <li>
   Assisting in improving existing IT automation tools and workflows
  </li>
  <li>
   Removing Adware, Spyware, and Viruses as detected on client hardware
  </li>
  <li>
   Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
  </li>
  <li>
   Willingness to work outside of normal business hours as required
  </li>
  <li>
   Willingness to travel as required
  </li>
  <li>
   Other duties as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience/Traits
  <em>
   necessary
  </em>
  to succeed in this role at Personified:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles
  </li>
  <li>
   We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.
  </li>
  <li>
   The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.
  </li>
  <li>
   Experience in a customer-facing role, and a track record of providing great customer/client experiences.
  </li>
  <li>
   Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
  </li>
  <li>
   It&rsquo;s important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.
  </li>
  <li>
   Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.
  </li>
  <li>
   Willingness to work outside of normal business hours as required.
  </li>
  <li>
   Willingness to travel as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Healthcare packages contributed to by Personified
  </li>
  <li>
   Generous paid time off benefit
  </li>
  <li>
   Optional 401K matched by Personified
  </li>
  <li>
   Cell phone stipend
  </li>
  <li>
   Annual Learning and Development stipend
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Commitment to DEI
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.
 </p>
</div>


Client Support Technician

Rippling

<div><h2 class="jobSectionHeader"><b>About Rippling</b></h2><p></p><p><br>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</p><p></p><p><br>
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds.</p><p></p><p><br>
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes.</p><p></p><p><br>
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.</p><p></p><p><b><br>
About the team</b></p><p>
The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.</p><p></p><p><br>
Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.</p><p></p><p><br>
At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.</p><p></p><p><b><br>
What you will do</b></p><ul><li>
This role will contribute across multiple domains. Specifically, our IT-focused areas such as MDM (Mobile Device Management), Inventory Management, and Identity Management.</li><li>
Troubleshoot and resolve authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows.</li><li>
Support customers in configuring and maintaining identity integrations with popular IdPs (e.g., Okta, Azure AD, Google Workspace, OneLogin).</li><li>
Help customers understand and troubleshoot API-driven workflows, including token generation, permission scopes, and integration errors.</li><li>
Review system logs, audit trails, and authentication traces to identify misconfigurations, failed assertions, or unexpected behavior.</li><li>
Responsible for supporting our Rippling customers and resolving issues related to our products.</li><li>
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.</li><li>
Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.</li><li>
De-escalate and resolve issues by leveraging platform and industry expertise.</li><li>
Become a product expert - you'll be a go-to resource for both customers and coworkers.</li><li>
Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.</li><li>
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client&rsquo;s needs are met.</li></ul><p></p><p><b><br>
What you will need</b></p><ul><li>
Bachelor's degree</li><li>
1-4 years of customer support experience in a Technical Support domain and should have:</li><li><div><ul><li>
Familiarity with common identity providers (e.g., Okta, Azure AD, Google Workspace, OneLogin) and how they integrate with SaaS applications</li><li>
Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals</li><li>
Working knowledge of how APIs function &mdash; including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting</li><li>
Ability to analyze authentication or provisioning issues by reviewing logs, assertions, token payloads, audit trails, or integration error messages</li><li>
Comfortable navigating access policies, role-based permissions, user provisioning workflows, and identity governance concepts</li><li>
Strong problem-solving mindset with curiosity to dig into integrations, debug complex workflows, and continuously build deeper identity expertise</li></ul></div></li><li>
Time management skills and ability to prioritize</li><li>
Flexibility with changing job duties and responsibilities</li><li>
Organizational skills and experience improving processes</li><li>
Excellent communication skills, both written and verbal (in English) in a technical environment</li><li>
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST</li></ul><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.</p><p></p><p><br>
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</p><p>
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.</p><p></p><p><br>
#li-remote</p><p></p><p><b><br>
The pay range for this role is:</b></p><p>
21.00 - 23.00 USD per hour (US Tier 2)</p><p>
20.00 - 22.00 USD per hour (US Tier 3)</p><p><b>
This position is a non-exempt, full-time, hourly position with eligibility for overtime</b></p></div>

Technical Support Specialist, Identity Management

Advantia health

<div><p>Reiter, Hill &amp; Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter, Hill &amp; Johnson has 3 office locations in Chevy Chase, MD, Falls Church, VA, and Washington, D.C. The hours for this role would be a Monday-Friday position with the hours of 7:45 a.m.- 4:30 p.m.</p>
<p><b>Job Responsibilities:</b></p>
<p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.</p>
<ul><li>Serves patients by greeting and helping them on the telephone, scheduling appointments, and maintaining records and accounts.</li><li>
Welcomes patients and visitors on the telephone; serves as the first touchpoint between the patient and the practice.</li><li>
Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.</li><li>
Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.</li><li>
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.</li><li>
Comforts patients by anticipating patients' anxieties, and answering patients' questions.</li><li>
Manages high volume of inbound and outbound calls in a timely manner.</li><li>
Identifies customers' needs, clarifies information, researches issues and provides solutions and/or alternatives.</li><li>
Maintains proper message documentation of patients' requests and forwards to the appropriate party.</li><li>
Reads, understands and responds to all incoming Portal messages via Athena EMR system.</li><li>
Reads and files all incoming referrals for potential new patients along with performing outreach calls to provide an appointment.</li><li>
Builds sustainable relationships and engages customers by taking the extra mile.</li></ul>
<p><b>Qualifications:</b></p>
<ul><li>High school diploma or GED required; Associate's degree preferred.</li><li>
Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting.</li><li>
Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.</li><li>
Strong phone and verbal communication skills along with active listening.</li><li>
Customer focus and adaptability to different personality types.</li><li>
Ability to multitask, set priorities, and manage time effectively.</li><li>
Able to occasionally travel during the work week.</li></ul>
<p><b>Benefits &amp; Compensation:</b></p>
<ul><li>Health, Dental, and Vision Insurance</li><li>
Health Savings Account (HSA) and Flexible Savings Account (FSA) Option</li><li>
401k Retirement Plan + company provided match after 1 year of employment</li><li>
Life and Disability Insurances</li><li>
Paid holidays &amp; PTO</li><li>
Compensation Range: $19.00-$23.00/hr
</li></ul><p><i>Please note compensation is based on years of experience.</i></p>
<p><b>About Reiter, Hill &amp; Johnson:</b></p>
<p>Reiter, Hill &amp; Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment. For over forty years we have helped women in the Washington, DC metropolitan area deliver healthy babies and live healthier lives. Reiter, Hill &amp; Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. Learn more at: www.rhjn-obgyn.com (http://www.rhjn-obgyn.com/).</p>
<p><b>About Advantia Health:</b></p>
<p>To provide the highest quality patient care available, Reiter, Hill &amp; Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women &ndash; setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.</p>
<p><b><i>Please note:</i></b><i> Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.</i></p>
<p><i>Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.</i></p></div>

Call Center Representative

Grayson Search Partners

<div>
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  <strong>
   Technology Support Specialist
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  Location: Washington, DC
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  Office: 5 days a week on-site
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  Hourly Pay Rate: $30.00hr. - $45.00hr. W2
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  Duration: 6+Month contract, could convert perm
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  Under the direction of the Technology Support Manager, the Technology Support Specialist provides technical support to end users by diagnosing, resolving, or escalating issues related to hardware, software, and firm-supported technologies. This role is responsible for responding to incidents and service requests submitted through phone, email, and the incident management system while ensuring timely resolution and clear communication with users.
 </p>
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  <br/>
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  The Technology Support Specialist plays a key role in maintaining a high level of service for management and staff by delivering responsive support, configuring technology equipment, and assisting with audio-visual and conferencing technologies used across the firm.
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  <strong>
   Key Responsibilities:
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  <li>
   Respond to and resolve end-user technical issues related to hardware, software, and supported applications.
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   Log and track incidents and service requests within the firm&rsquo;s incident management system, documenting actions taken and resolutions provided.
  </li>
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   Escalate complex issues when necessary and collaborate with appropriate technical teams to ensure timely resolution.
  </li>
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   Provide second-level support for Help Desk escalations.
  </li>
  <li>
   Configure, deploy, and maintain desktop hardware and peripherals including workstations, laptops, printers, scanners, and mobile devices.
  </li>
  <li>
   Support Cisco-based telecommunications systems, including configuring extensions and voicemail through Cisco Unified Communications Manager and Cisco Unity Connection.
  </li>
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   Manage and maintain the firm&rsquo;s technology asset inventory within the asset management system.
  </li>
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   Support and maintain conference room technology, including launching and managing audio-visual and video conference meetings.
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   Coordinate and manage video conferencing requests and ensure accurate scheduling and setup.
  </li>
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   Provide support for collaboration platforms including Zoom, WebEx, and Microsoft Teams.
  </li>
  <li>
   Maintain working knowledge of firm-supported software, hardware, and emerging technologies.
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   Document support activity, communicate progress clearly, and provide follow-up to end users as needed.
  </li>
 </ul>
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  <br/>
 </p>
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  <strong>
   Qualifications:
  </strong>
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  <br/>
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 <ul>
  <li>
   Bachelor&rsquo;s degree required; relevant professional certifications are a plus.
  </li>
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   3+ years of technical support experience in a professional services environment; Management Consulting, Law Firm, Accounting Firm, etc.
  </li>
  <li>
   Strong experience supporting Windows operating systems and Microsoft Office environments.
  </li>
  <li>
   Experience supporting Citrix, VPN technologies, and legal applications such as iManage/FileSite or similar document management systems preferred.
  </li>
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   Solid knowledge of desktop hardware, peripherals, mobile devices (iOS and Android), printers, and audio-visual systems.
  </li>
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   Experience supporting video conferencing platforms including Zoom, WebEx, and Microsoft Teams.
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   Familiarity with networking concepts including TCP/IP, DHCP, Ethernet, and wireless connectivity.
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   Experience supporting external drives, local backup solutions, personal firewalls, and wireless networking devices.
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   Ability to work independently while supporting attorneys, executives, and staff in a fast-paced professional environment.
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   Strong customer service orientation and ability to communicate technical issues clearly and professionally.
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   Excellent interpersonal skills with the ability to remain calm and professional under pressure.
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   Flexibility to support occasional after-hours needs and respond via a firm-provided mobile device.
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   Demonstrated ability to quickly learn and adapt to new technologies.
  </li>
 </ul>
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 </p>
</div>


Information Technology Support Specialist

PilieroMazza PLLC

<p><b>Collections Specialist</b></p><p>PilieroMazza PLLC, a growing mid-sized business law firm serving government contractors and commercial businesses, is seeking a Collections Specialist.</p><p>The Collections Specialist is responsible for monitoring the accounts receivable, working and coordinating with firm leadership, attorneys, and clients to resolve past-due balances. This position reports to the Controller.</p><p>The Collections Specialist is expected to perform all responsibilities with a commitment to providing superior service to the firm&rsquo;s clients, attorneys, and staff, while maintaining an atmosphere of teamwork and continuous improvement</p><p>This is a hybrid role based in Washington, DC. One day per week in-office is required. Candidates may send their resume to recruiting@pilieromazza.com.</p><p><b>Primary Responsibilities</b></p><ul><li>Monitor aging reports to identify delinquent accounts.</li><li>Meet with attorneys as needed to review accounts receivable.</li><li>Contact customers with past-due accounts to determine the reason for non-payment and maintain records of correspondence.</li><li>Investigate and resolve customer queries.</li><li>Track negotiated payment plans and follow-up with clients when necessary.</li><li>Identify payments from retainer and submit to AR for processing.</li><li>Process client disengagements.</li><li>Process interest invoices.</li><li>Prepare correspondence for attorney&rsquo;s review.</li></ul><p><b>Essential Skills</b></p><ul><li>Intermediary Excel knowledge (vlookups, pivot tables, etc.).</li><li>Sound professional judgement, including the ability to exercise discretion when handling sensitive information.</li><li>Exceptional customer service skills, including maintaining a pleasant and professional demeanor in verbal and written communications.</li><li>Ability to think analytically and work independently, as well as within a collaborative, professional environment.</li><li>Exceptional organizational skills, attention to detail, ability to multi-task, and to prioritize competing deadlines</li></ul><p><b>Education and Requirements</b></p><ul><li>BS/BA degree is preferred, accounting or finance major a plus.</li><li>Three to five (3-5) years&rsquo; Collections experience, preferably in a law firm or other professional services organization.</li><li>Experience in and working knowledge of accounts payable, accounts receivable, and billing.</li><li>Centerbase experience a plus.</li></ul><p><b>AVAILABILITY REQUIREMENT</b></p><p>Travel/Overtime/Weekend/Holiday- must be available and willing to work/travel per day or per week if the Firm determines whether it is necessary to meet its business needs.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p><b>Salary Range and Benefits</b></p><p>&middot; Base Salary Range: $70k-$85k annual salary</p><p>&middot; Medical</p><p>&middot; Dental</p><p>&middot; Vision</p><p>&middot; 401k</p><p>&middot; Paid Vacation and Sick Leave</p><p>&middot; Voluntary Life</p><p>&middot; Commuter Benefits</p><p>Pay: $70,000.00 - $85,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Profit sharing</li><li>Vision insurance</li><li>Work from home</li></ul><p>Experience:</p><ul><li>collections: 3 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Washington, DC 20001 (Required)</li></ul><p>Work Location: Hybrid remote in Washington, DC 20001</p>

Collections Specialist

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