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customer support specialist

InfoTrack US

<div>
 
 About InfoTrack
 
 
 
 InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
 
 
 As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
 
 
 
 About The Role
 
 
 
 In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
 
 
 This is a remote role, based in Pacific Time.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
 </li>
 <li>
 Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
 </li>
 <li>
 Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
 </li>
 <li>
 Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
 </li>
 <li>
 Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
 </li>
 <li>
 Track cases through to resolution. Escalate cases to other departments or technical leads as required.
 </li>
 <li>
 Maintain accurate and detailed records of client interactions and support requests.
 </li>
 <li>
 Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
 </li>
 <li>
 Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
 </li>
 <li>
 Assist with any, and all task to ensure customer satisfaction.
 </li>
 <li>
 Contribute to the success of the team and the company.
 </li>
 <li>
 Able to work collaboratively and cross-functionally with different departments.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 You're passionate about technology and for helping others to understand and use it.
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Strong interpersonal communication skills
 </li>
 <li>
 Computer savvy&mdash;we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
 </li>
 <li>
 Microsoft Office products, like Word and PowerPoint
 </li>
 <li>
 Knowledge of legal services industry, preferred
 
 
 </li>
 </ul>
 Education and Experience:
 
 
 <ul>
 <li>
 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service &amp; technical support for a software company is preferred)
 </li>
 <li>
 Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
 </li>
 <li>
 Certifications, not applicable
 
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
 
 
 $20.00 - $27.00 per hour
 
 
 
 Benefits
 
 
 
 
 
 What Sets InfoTrack apart
 
 
 
 At InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need.
 
 
 Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below
 
 
 <ul>
 <li>
 401(k) Match
 </li>
 <li>
 Medical, Dental, &amp; Vision Insurance
 </li>
 <li>
 Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
 </li>
 <li>
 20 Days of Paid Time Off (PTO)
 </li>
 <li>
 11 Paid Holidays
 </li>
 <li>
 "Be Me Time" off for mental health, re-charging, volunteering
 </li>
 <li>
 Matching Gift Program
 
 
 
 </li>
 </ul>
 
 Our Commitment
 
 
 
 We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
 
 
 InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
 
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
</div>

Customer Support Specialist

UnCommon Farms

<div>Knupp Farms Inc. is committed to paving the way in agriculture through a strong focus on quality and sustainability. Our vision is to lead the agricultural industry by delivering high-quality practices and operating top-tier equipment, ensuring long-term success for our customers, employees, and the communities we serve. We take pride in fostering a workplace built on reliability, innovation, and a shared commitment to a sustainable future.
Join Our Team!
We&rsquo;re looking for a detail-oriented and dependable Accounting Specialist to support our financial operations. If you&rsquo;re a highly organized team player with a passion for accuracy and a knack for managing financial data and processes, this opportunity is for you!
About Us
&quot;Excellence in Agriculture&quot; defines our farm. At Knupp Farms Inc., we strive to set the standard for efficiency, accountability, and productivity in the agricultural industry. Together, we work to ensure each team member contributes to the legacy and success of our operation.
Why You&rsquo;ll Love This Role
As the Accounting Specialist, you&rsquo;ll:<ul><li>
Maintain accurate financial records, including accounts payable, accounts receivable, payroll support, and general ledger entries</li><li>
Record daily financial transactions using systems such as QuickBooks and Microsoft Excel</li><li>
Process vendor invoices, prepare payments, and maintain vendor relationships</li><li>
Generate customer invoices, track outstanding balances, and assist with collections
</li><li>Reconcile accounts, including bank and credit card statements, and support financial reporting</li><li>
Ensure compliance with trucking regulations, including IFTA reporting, fuel tax filings, and mileage tracking</li><li>
Support payroll processing and maintain organized financial documentation</li><li>
Assist with administrative tasks and maintain strict confidentiality of financial information</li></ul>
What We&rsquo;re Looking For<ul><li>
Strong attention to detail and high level of accuracy</li><li>
Excellent organizational and time management skills</li><li>
Ability to meet deadlines, including completing monthly reconciliations within 30 days</li><li>
Proficiency in accounting software (QuickBooks preferred) and Microsoft Excel</li><li>
Strong communication skills and ability to work with vendors and internal teams</li><li>
Reliable attendance, punctuality, and dependable performance</li><li>
Ability to handle confidential information with professionalism</li></ul>
Why You&rsquo;ll Love Working at Knupp Farms Inc.
We believe in taking care of our team, offering a competitive benefits package designed to help you thrive.<ul><li>
Support and Safety: A stable, professional work environment with the tools needed to succeed</li><li>
Comprehensive Coverage: Group Health Insurance available with eligibility beginning the 1st of the month following 60 days of employment</li><li>
Financial Growth: Opportunities for continued employment and wage evaluation based on performance</li><li>
A Family-Oriented Culture: Work alongside a dedicated team that values reliability and teamwork</li><li>
Time to Recharge: 24 hours of Paid time off once you have 6 months of employment increasing to 40 hours after completion of your first year. PTO continues to increase as your tenue at the operation continues.</li><li>
Paid Holidays: 8 Paid Company Holidays to support work-life balance and time with family</li></ul>
Competitive Compensation That Rewards Your Experience 
At Knupp Farms Inc., we value the skills, dedication, and experience you bring to our team&mdash;and we believe your compensation should reflect that.<ul><li>
Starting Pay Range: $24.00 &ndash; $26.00 per hour, based on experience and qualifications * Your final offer will be tailored to your unique background, including your qualifications, education, and expertise needed for success in this role.</li><li>
Performance-Based Growth: Following your introductory period, you&rsquo;ll receive a performance review with the opportunity for a pay increase based on your contributions and success in the role.</li></ul>
Ready to Take the Next Step in Your Career?
Join us in supporting the financial operations that drive the success of our agricultural business and contribute to a thriving, well-managed farming operation.</div>

Accounting Specialist

Affordable Dentures & Implants

MUST BE BASED IN NORTHERN CALIFORNIA OR WASHINGTON STATE TO BE CONSIDERED. MUST HAVE DENTAL EXPERIENCE.
 
JOB PURPOSE: 
The Practice Development Specialist is responsible for delivering in-practice training and Field Support programs for auxiliary teams across all affiliated practices within the organization. This position partners with the Director of Field Operations, Practice Doctors and their teams, Marketing, Human Resources, and other departments. The goal of the Practice Development Specialist is to work alongside the aforementioned team members to identify practice development needs and to partner with internal Affordable Care Learning and Development team members to successfully fulfill these training requirements. Reporting to the Practice Development Manager, the Practice Development Specialist has a critical role in the development of FDAs, DAs, treatment coordinators, office managers, and other field support members.
 
Please Note: You must currently be based in Northern CA or WA State to be considered for this role. 75% Travel required. Must be willing to travel 3 weeks out of the month.
 
Salary: $64,000-$85,000
 
ESSENTIAL FUNCTIONS: 
<ul>
<li>Ability to influence and impact change within a high or low performing practice</li>
<li>Highly skilled communicator that can flex leadership and communication style dependent on the audience</li>
<li>Ability to diagnose and solve intermediate practice flow bottlenecks</li>
<li>Possesses high emotional intelligence and strong self-awareness to manage different personas and characters</li>
<li>Possesses effective time-management skills and are self-accountable to delivering results</li>
<li>Possesses strong working knowledge of all ACI’s practice management systems, insurance processes and clinical systems and processes</li>
<li>Train auxiliary team on how to maintain high standards of patient care, including patient education, communication, and comfort during procedures</li>
<li>Emphasize the importance of creating a positive patient experience through the Affordable Care Model</li>
<li>Teach proper communication techniques and etiquette during patient engagement to provide an exceptional patient experience</li>
<li>Train and demonstrate case acceptance skills and use of 3rd party financing</li>
<li>Deliver and implement training for dental auxiliary team on clinical and administrative duties</li>
<li>Provide hands-on coaching in chairside assisting, infection control, dental materials handling, impression taking, radiographic procedures, proper use of dental equipment and materials maintenance, including sterilization techniques</li>
<li>Teach proper use of Dentrix, Eaglesoft and other Practice Management Systems. Train and be knowledgeable in administrative tools including but not limited to Weave, Stamplii, Dentira and E-prescribe</li>
<li>Proficient and can train to day-to-day practice management duties including but not limited to, End of Day, End of Month, AR Management, Collections Process, Schedule Management, Unfinished Treatment Report, using PMS and Power BI Reporting</li>
<li>Demonstrates exceptional understanding and mastery of Treatment Planning, Case Acceptance and Revenue Enhancement skills</li>
<li>Work alongside Director of Field Operations to conduct regular skills assessments to identify gaps and areas for improvement in dental auxiliary performance</li>
<li>Work closely with dentists, practice managers, team members and Operations to ensure the dental team is aligned with practice goals and objectives</li>
<li>Collaborate with Director of Field Operations to develop performance metrics and provide regular feedback to auxiliary team</li>
<li>Create a supportive learning environment, promoting continuous improvement and professional growth</li>
<li>Ensure all auxiliary team are fully trained on OSHA standards, HIPAA regulations, infection control protocols, and any other relevant compliance measures</li>
<li>Monitor and provide guidance by teaming up with Legal and Compliance to provide safety regulations within the dental office</li>
<li>Thorough understanding and ability to train legal and state requirements</li>
<li>Regularly assess the performance of dental auxiliary team and provide constructive feedback</li>
<li>Implement continuing education programs to keep the team up to date with the latest dental practices, technologies, and trends</li>
<li>Develop individualized coaching plans to help team improve weak areas and advance in their careers</li>
<li>Maintain detailed records of training programs, team performance evaluations, and certifications</li>
<li>Provide post visit reports and updates to management on the progress and development of the dental auxiliary team</li>
<li>Additional duties and responsibilities as assigned</li>
</ul>
Education and Experience: 
<ul>
<li>Associate’s degree or equivalent work experience. BS/BA- RDA, RDH degree highly preferred</li>
</ul>
GENERAL KNOWLEDGE, SKILLS & ABILITIES: 
<ul>
<li>Ability to travel weekly to any one of our affiliated dental practices in your assigned region for multiple consecutive days- Typically Tuesday-Thursday in the practices</li>
<li>Experience with dentures and dental implants</li>
<li>Experience in Treatment Planning and presenting Treatment Plans to support Case Acceptance</li>
<li>Must understand compliance with state dental practice requirements (i.e., X-ray requirements, OSHA training, Cone Beam Imaging etc.)</li>
<li>Experience with Dental Insurance and/or Medical Insurance</li>
<li>Excellent professional, interpersonal, and customer service skills</li>
<li>Ability to interact effectively and professionally with individuals at all levels</li>
<li>Experience with PMS systems- for example Dentrix, Eaglesoft</li>
<li>Detail-oriented, ability to multitask</li>
<li>Strong work ethic</li>
<li>Able to operate independently</li>
<li>Great attitude and interpersonal skills</li>
<li>Excellent verbal, written and presentation skills</li>
<li>Excellent organization, planning, judgment, and time management skills</li>
<li>Highly Collaborative - Can effectively work as part of a team and work with others across the organization to achieve a common goal</li>
<li>5+ years of Dental Field Experience</li>
<li>Training experience preferred</li>
<li>Experience with Microsoft Office products: Word, Excel, and Advanced PowerPoint</li>
</ul>

Dental Traveling Practice Development Specialist

Collaboredge

<div><div><div>Short Description:</div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div>Complete Description:</div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
 
 
Work Arrangement / Schedule
 
 
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
 
 
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
 
 
Customer Support Entry Roles and Responsibilities 
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div> 
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div> 
iii. Log and route service requests and incidents in an incident management system</div>
<div> 
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis 
v. Provide a high level of customer service to end users on a daily basis</div>
<div> 
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div> 
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div> 
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div> 
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div> 
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div> 
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div> 
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div> 
 
</div><div>Candidate Skills Matrix:</div>
<div></div>
<div>Following sections are to be filled by the candidate:</div>
<div></div>
<div>Skills | Required/Desired | No. of Years | How many years of experience candidate has?
 
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
 
Customer service support experience in either a face to face or phone support role. | Required | 2 |
 
Excellent written and verbal communication skills in a professional setting | Required | 2 |
 
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
 
Maintain computers, systems, and printers in a professional setting | Required | 1 |
 
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
 
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
 
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
 
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
 
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
 
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
 
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div> 
<div></div>
<div></div>
<div>Background check:
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

Great Minds

<div>Who We Are
Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content&mdash;and all teachers deserve tools that are intuitive, effective, and built for the realities of today&rsquo;s classrooms.
We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes. 
We are committed to usability, coherence, and practical implementation&mdash;supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact. 
What We Build
Our products&mdash;Eureka Math and Eureka Math&sup2;, Wit &amp; Wisdom, PhD Science, Geodes, and the newly launched Arts &amp; Letters ELA&mdash;are trusted by thousands of schools and districts nationwide.<ul><li>
Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.</li><li>
Wit &amp; Wisdom&reg; and Arts &amp; Letters ELA&trade; anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes&reg; complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.</li><li>
PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.</li></ul>
These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students. 
Where We&rsquo;re Headed
Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey&mdash;from curriculum to professional learning to platform and support. 
Our long-term vision is to become a true partner in impact&mdash;not just delivering curriculum, but supporting educators in achieving outcomes at scale. 
Job Purpose
Reporting to the Director, Product Operations and Support, the Associate Product Operations Specialist will support the efficient delivery and continuous improvement of Great Minds&rsquo; high-quality curriculum products, serving as a connector between Product, Marketing, Sales, Operations, and Finance, with particular focus on promotional materials, ensuring data and offerings are aligned to enable successful product launches and ongoing program support. The Associate Specialist will participate in cross-functional initiatives and provide operational support that drives consistency, scalability, and accuracy in product execution 
Responsibilities<ul><li>
Conduct quality assurance of products created or updated, ensuring accuracy and functionality, in support of Sales Team partners.</li><li>
Execute processes that increase efficiency and ensure consistent execution across teams.</li><li>
Serve as a liaison across internal stakeholders in the GTM and ongoing sampling process to ensure clear communication, alignment, and timely issue resolution.</li><li>
Contribute to a culture of continuous improvement by identifying gaps and piloting new operational approaches.</li></ul> 
Requirements<ul><li>
1 year of experience in Product Operations, Product Management, Program Management, Business Operations, or a related field</li></ul><ul><li>
Organizational and project management skills</li><li>
Familiarity with data analysis, reporting, and business systems (e.g., Salesforce, NetSuite, Jira, and/or similar tools)</li><li>
Strong written and verbal communication skills with the ability to collaborate across diverse teams</li><li>
Analytical and detail-oriented with a proactive approach to solving problems</li></ul> 
Preferred Qualifications<ul><li>
Experience in the education sector or curriculum publishing</li></ul> 
Required Education<ul><li>
Bachelor&rsquo;s degree in Business Administration, Operations Management, Education, or a related field</li></ul> 
Status
Full-time 
Location
Remote 
The expected base salary range for this position is $56,000-$61,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.
A cover letter and resume are required to be considered for this position.
New employees will be required to successfully complete a background check.
Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org
Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization&rsquo;s commitment to the principles of fair employment and the elimination of all discriminatory practices. 
#LI-Remote</div>

Associate Product Operations Specialist

Dayton Group

<div>This position will support our joint venture with partner company, ATI, Inc. DGI-ATI (JV) has a current need for a full-time has a current need for a full-time Realty Specialist. 
Great Pay and Benefits for a Realty Specialist: 
<ul>
<li>
Competitive salary; $79,000 - $95,000/year depending on experience;</li>
<li>11 annual paid holidays and minimum 13 days of paid leave;</li>
<li>Employee and family medical, dental, vision, and prescription insurance with 75% of the premiums paid by the company;</li>
<li>Employer paid short-term and long-term disability, and life insurance.</li>
<li>401(k) plan immediately vesting with 4% employer match; and</li>
<li>Professional development assistance including memberships, professional licenses, and tuition reimbursements.</li></ul> 


Duties and Responsibilities

Duties may include, but not be limited to, the following: 
<ul>
<li>
Prepares recommendations and policy proposals regarding all aspects of land acquisition, including transfers of military property, prospectus-level leases and legal authorities relating to the ability of the client to acquire and develop real property.</li>
<li>Works directly with the Division Chief and Office Director in the short and long-range planning for immediate and projected space requirements, including prospectus development, drafting of use permits and licenses, assignment memos, scopes of work and other technical documents.</li>
<li>Assists in the planning, direction, coordination, implementation, and administration of DoS projects related to the acquisition, termination, construction, renovation, repair, and management of real property.</li>
<li>Serves as a principal contact and liaison with GSA, the military, state and local agencies and the private sector.</li>
<li>Develops housing plans, point papers, options and briefing documents reflecting all relevant issues.</li>
<li>Researches, analyzes and evaluates interrelated work activities, programs, and management practices to effectively monitor and manage a project.</li>
<li>Share information for all activities that affect rent and/or portfolio projections with appropriate RPM staff. Keep IRPMS as accurate as possible given knowledge at the time (i.e., providing guesstimate future rental rates when location is TBD).</li>
<li>Develops standards and guidance for the improvement of lease procurement practices and methodologies, and innovative financial arrangements and performs all aspects of cost and price analyses to develop negotiation positions for lease realty projects and assigned broader customer needs involving integrated workplace solutions.</li>
<li>Develops and evaluates new policies, methods, techniques, or criteria. Advises on the interpretation and implementation of new and/or revised procedures.</li>
<li>Provides analytical, technical, consultative, and/or strategic business support to stakeholders and customers during project planning and throughout the lease procurement and space delivery process.</li>
<li>Provides critical analyses of issues and required procedural recommendations to management officials in formulating decisions regarding changing responsibilities or business needs, as well as in the design/development and evaluation of ongoing and/or new program issues.</li>
<li>This role involves working in secure environments in support of mission-critical operations.</li></ul> 


Required Qualifications and Experience 
<ul>
<li>
PMP certification is required at start date or must be obtained within 12 months of hiring and kept up to date.</li>
<li>Three (3) years of specialized experience which includes (a) interpreting and applying laws, regulations and policies associated with real estate acquisitions and managing federal real estate projects, (b) performing the full range of real estate functions including lease acquisition, lease policy development, lease process improvement, lease project management, and lease systems implementation; (c) progressive experience in planning the scope and direction of acquisition and disposition programs. This experience must include the following:
<ul><li>Managing, planning, developing, organizing, administering, and coordinating one or more complex real estate programs.</li>
<li>Analyzing acquisition projects to determine real estate requirements and researching deeds and public records to determine ownership.</li>
<li>Demonstrated experience assisting others with analyzing and applying real estate policies and procedures to include a basic understanding of plat mapping, and legal descriptions to include metes and bounds, rectangular survey, and lot and block.</li>
<li>Skill in analyzing the effects of alternatives on program performance and mission accomplishment.</li>
<li>Knowledge of real estate principles, policies, and methodologies.</li>
</ul></li><li>Candidates must be US Citizens and eligible to obtain and maintain clearance; Candidate must be able to work independently in a secure or sensitive environment.</li></ul> 


Job Type: Full-time 
Pay Range: $79,000 - $95,000/year depending on experience

Location: Washington, DC 
Working Hours: Normal Work Hours &ndash; Monday &ndash; Friday (anticipate 40 per week). 
Benefits: DGI-ATI offers a generous benefits package including; 
<ul>
<li>
Competitive salary;</li>
<li>11 annual paid holidays and minimum 13 days of paid leave;</li>
<li>Employee and family medical, dental, vision, and prescription insurance with 75% of the premiums paid by the company;</li>
<li>Employer paid short-term and long-term disability, and life insurance.</li>
<li>401(k) plan immediately vesting with 4% employer match; and</li>
<li>Professional development assistance including memberships, professional licenses, and tuition reimbursements.</li></ul> 


This job description is not intended to be all-inclusive. Selected candidate may perform other related duties as assigned to meet the ongoing needs of the organization. 
About DGI 
Dayton Group, Inc. (DGI) is an 8(a), EDWOSB, and HUBZone certified small business, established in 2012 and headquartered in Maryland. We deliver high-quality services to federal agencies, specializing in working at secure federal facilities worldwide. Our core offerings include facility management &amp; operation, construction management, program management, and environmental/EHS services. DGI is committed to the highest standards of security and compliance. Our employees rise to new challenges and reach new heights every day. DGI rewards outstanding performance with great opportunity, compensation, and recognition. 
DGI-ATI JV provides equal employment opportunities to all qualified individuals, including protected groups, protected veterans and individuals with disabilities. DGI-ATI complies with applicable local, state and federal laws governing nondiscrimination in employment at each location the Company operates. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, leaves of absence, compensation, and training. We are an E-Verify Employer in the United States. We will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please let your recruiter know.</div>

Realty Specialist

US Department of Veterans Affairs

Biomedical Equipment Support Specialist

Explore 156+ Customer support specialist in Washington this April. Find roles across top companies and apply now to boost your career.