call center analyst - application support

it specialist

accounting specialist

call center analyst - application support Jobs in Washington

help desk specialist

helpdesk support lead

customer support specialist

InfoTrack US

<div>
 
 About InfoTrack
 
 
 
 InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
 
 
 As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
 
 
 
 About The Role
 
 
 
 In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
 
 
 This is a remote role, based in Pacific Time.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
 </li>
 <li>
 Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
 </li>
 <li>
 Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
 </li>
 <li>
 Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
 </li>
 <li>
 Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
 </li>
 <li>
 Track cases through to resolution. Escalate cases to other departments or technical leads as required.
 </li>
 <li>
 Maintain accurate and detailed records of client interactions and support requests.
 </li>
 <li>
 Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
 </li>
 <li>
 Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
 </li>
 <li>
 Assist with any, and all task to ensure customer satisfaction.
 </li>
 <li>
 Contribute to the success of the team and the company.
 </li>
 <li>
 Able to work collaboratively and cross-functionally with different departments.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 You're passionate about technology and for helping others to understand and use it.
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Strong interpersonal communication skills
 </li>
 <li>
 Computer savvy&mdash;we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
 </li>
 <li>
 Microsoft Office products, like Word and PowerPoint
 </li>
 <li>
 Knowledge of legal services industry, preferred
 
 
 </li>
 </ul>
 Education and Experience:
 
 
 <ul>
 <li>
 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service &amp; technical support for a software company is preferred)
 </li>
 <li>
 Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
 </li>
 <li>
 Certifications, not applicable
 
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
 
 
 $20.00 - $27.00 per hour
 
 
 
 Benefits
 
 
 
 
 
 What Sets InfoTrack apart
 
 
 
 At InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need.
 
 
 Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below
 
 
 <ul>
 <li>
 401(k) Match
 </li>
 <li>
 Medical, Dental, &amp; Vision Insurance
 </li>
 <li>
 Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
 </li>
 <li>
 20 Days of Paid Time Off (PTO)
 </li>
 <li>
 11 Paid Holidays
 </li>
 <li>
 "Be Me Time" off for mental health, re-charging, volunteering
 </li>
 <li>
 Matching Gift Program
 
 
 
 </li>
 </ul>
 
 Our Commitment
 
 
 
 We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
 
 
 InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
 
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
</div>

Customer Support Specialist

Washington State Department of Corrections

<div><div><div><div>This position is located in the Information Technology Division, Office of the Deputy Director for Management Support District of Columbia Department of Corrections. The (DCDOC's) Mission is to ensure the safe, secure and humane confinement of pretrial detainees, and sentenced misdemenant prisoners. The management and operation of the District's correcational system fosters community security.
The purpose of this position is to provide first line IT customer service/support to DCDOC local and remote site users and, as necessary, escalate customers' need to more experienced IT staff members.
Duties and Responsibilities
Staffs Agency's IT help desk. Answers calls, logs requests into a database and troubleshoots basic and limited problems over the telephone, including but not limited to password resets, hardware problem diagnosis, LAN connectivity support, and shrink wrap software questions and/or malfunction(s). Participates in the training of end users in the use of hardware and software products. Help end users overcome basic and limited software problems and provides instruction on how to avoid them in the future.
Participates in the development of metrics for tracking the efficiency and effectiveness of the help desk and prepares routine performance reports for management. Participates in the analysis of help desk requests, and the formulation of training plans to address common Agency-wide problems. Participates in the development of policies and procedures governing help desk operations. Participates in the evaluation of software products that support help desk management and makes recommendations to management on conclusions.
Qualifications and Education
Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. Or Individuals must have IT-related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers.
3. Oral Communication - Expresses information to individuals or groups effectively.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information.
 AND
Specialized Experience:
Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must be equivalent to the next lower grade in the normal line of progression.
Licenses and Certifications
At least two (2) certifications in IT programs are preferred.
A valid driver's license with an acceptable record may be required.
Working Conditions/Environment
Work is performed in an office and field settings within a correctional institution and with and around inmates; adherence to institutional safety and prevention guidelines is required.
Other Significant Facts
Tour for Duty: Monday - Friday 8:15 a.m. to 4:45 p.m. May be required to work on weekends.
Pay Plan, Series and Grade: CS-2210-11
Promotion Potential: Promotion Potential to CS-12
Duration of Appointment: Career Service Appointment
Collective Bargaining Unit: This position is in a collective bargaining agreement.
Position Designation: This position has been designated as an essential employee position under the provisions of the District Personnel Manual, Chapter 12. The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of the DC Personnel Regulations, suitability- Safety Sensitive.
A TB Test will be required prior to entry on duty.
Essential Designation: This position has been designated as an essential employee position under the provisions of the District Personnel Manual, Chapter 12. Incumbent is designated an essential employee and is subject to call up and/or recall at any time as deemed necessary to ensure safe and orderly operations; required to work rotating shifts and weekends; and is subject to 24-hour on-call status.
Residency Preference: Applicants claiming &ldquo;Residency Preference&rdquo; will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
EEO Statement: The District of Columbia as an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap or political affiliation.</div></div></div></div>

IT Spec. (Customer Support)

Team Velocity Marketing

<div>We are seeking a detail-oriented and technically skilled Technical Support Specialist to support automotive inventory systems across dealership and OEM platforms. This role is critical in ensuring accurate vehicle data across websites, digital retailing tools, and third-party marketplaces.
The ideal candidate excels at interpreting complex technical issues, simplifying them for non-technical stakeholders, and acting as a bridge between dealership personnel, vendors, and internal technical teams in a fast-paced, multi-stakeholder environment.
This is a full-time, salaried, remote position. Candidates must be located within the Continental U.S., eastern or central time zones highly preferred, but all are welcome to apply.
RESPONSIBILITIES
Dealer &amp; Stakeholder Support
<ul><li>Serve as the primary point of contact for dealership clients and internal teams regarding vehicle inventory issues</li>
<li>Listen actively to dealership concerns and translate them into actionable technical solutions</li>
<li>Communicate clearly with both technical teams and non-technical dealership staff</li>
</ul>
Inventory Systems &amp; Data Management
<ul><li>Monitor and support vehicle inventory feeds across multiple systems including DMS, Inventory Management Systems, and third-party platforms</li>
<li>Ensure accurate syndication of inventory to dealer websites and marketplaces</li>
<li>Identify and resolve discrepancies in pricing, vehicle details, images, and availability</li>
</ul>
Technical Troubleshooting &amp; Issue Resolution
<ul><li>Investigate and resolve complex data and system issues</li>
<li>Analyze and resolve replication issues and data sync failures</li>
<li>Comfort working with developer tooling such as API testing tools and code editors (e.g., Postman, VS Code) to support troubleshooting, validation, and collaboration with various front and backend engineering teams</li>
</ul>
Database &amp; System Expertise
<ul><li>Apply understanding of database architecture, normalization, and indexing</li>
<li>Ensure data integrity across multiple systems</li>
</ul>
Cross-Functional Collaboration
<ul><li>Act as a liaison between dealerships, OEMs, vendors, and internal teams</li>
<li>Translate technical findings into clear, business-friendly explanations</li>
<li>Identify trends and support system improvements</li>
</ul>
Documentation &amp; Communication
<ul><li>Maintain detailed documentation of issues and resolutions</li>
<li>Create clear guides for clients and internal teams</li>
<li>Present findings in a structured manner</li>
</ul>
REQUIREMENTS
<ul><li>Bachelor&rsquo;s degree</li>
<li>3+ years&rsquo; experience with MySQL (query debugging, log analysis, replication troubleshooting)</li>
<li>3+ years&rsquo; experience working with database architecture, normalization, indexing</li>
<li>Strong ability to listen, interpret, and simplify complex information</li>
<li>Ability to bridge technical and non-technical teams</li>
<li>Experience in fast-paced, multi-stakeholder environments</li>
<li>High attention to detail</li>
<li>Complex issue troubleshooting</li>
</ul>
Preferred Qualifications, experience working with:
<ul><li>DMS platforms (CDK, Reynolds &amp; Reynolds, Dealertrack)</li>
<li>Automotive inventory platforms (Vauto, Homenet, Vincue, ACV/Max) and/or website providers</li>
<li>OEM data standards and vehicle merchandising</li>
<li>Familiarity with:</li>
<li>Inventory feeds (e.g., XML, JSON)</li>
<li>Automotive marketplaces &amp; digital retailing platforms</li>
<li>Dealership operations</li>
</ul>
What Success Looks Like
<ul><li>Inventory is consistently accurate, timely, and properly syndicated across all platforms.</li>
<li>Issues are diagnosed quickly with clear root cause identification and resolution.</li>
<li>Dealership clients feel supported, informed, and confident in system performance.</li>
<li>Technical concepts are communicated clearly to non-technical stakeholders.</li>
<li>Strong collaboration across internal teams and external partners drives continuous improvement.</li>
</ul>
Compensation 
Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps
 
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY 
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars.
Made by dealers for dealers, Team Velocity&rsquo;s proprietary technology platform Apollo&reg; analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.</div>

Technical Support Specialist

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.<div><div>
Requisition Job Description</div></div><div><div><div><div>
Position Summary
Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.<ul><li>
Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc</li><li>
Maintain department established performance metrics at a meets or exceeds expectations level</li><li>
Work together as a team and apply the Aetna Core Values in day-to-day operations</li><li>
Creating a Differentiated Service Experience</li><li>
Demonstrating Service Discipline</li><li>
Handling Service Challenges</li><li>
Providing Solutions to Constituent Needs</li><li>
Working Across Boundaries</li></ul>
Required Qualifications<ul><li>
1+ years of customer service experience</li><li>
Experience in a metric based environment</li><li>
Proficiency with full suite of Microsoft Applications</li><li>
Comfortability utilizing search engines</li><li>
Excellent multi-tasking skills</li><li>
Ability to Effectively Communicate</li></ul>
Preferred Qualifications<ul><li>
Experience working in a call center environment</li><li>
Medical terminology/insurance experience</li><li>
Results oriented and self-motivated</li><li>
Experience working remotely</li><li>
Education
High School diploma, G.E.D. or equivalent experience</li></ul></div></div></div></div>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Senior Customer Service Representative

Beacon Hill

<div>
 
 Our client, a national association, is seeking a Customer Service Representative (evening shift) to join their team on a temporary basis in Washington, D.C.
 
 
 About The Job:
 
 <ul>
 <li>
 Respond to requests for information about home and community-based services for older adults, individuals with disabilities, and caregivers via phone, email, chat, text, and voicemail
 </li>
 </ul>
 <ul>
 <li>
 Assess caller needs and provide accurate referrals to approved agencies, programs, and community resources
 </li>
 </ul>
 <ul>
 <li>
 Transfer or escalate callers requiring a higher level of support
 </li>
 </ul>
 <ul>
 <li>
 Follow established call center protocols, performance standards, and quality guidelines
 </li>
 </ul>
 <ul>
 <li>
 Document all interactions and complete required reporting in CRM systems
 </li>
 </ul>
 <ul>
 <li>
 Support a high-volume, fast-paced call center environment
 </li>
 </ul>
 
 About You:
 
 <ul>
 <li>
 Relevant experience in human services is required
 </li>
 </ul>
 <ul>
 <li>
 Minimum 2 years of college
 </li>
 </ul>
 <ul>
 <li>
 Comfortable working in a high-volume, fast-paced environment
 </li>
 </ul>
 <ul>
 <li>
 Strong oral and written communication skills
 </li>
 </ul>
 <ul>
 <li>
 Excellent interpersonal and decision-making skills
 </li>
 </ul>
 <ul>
 <li>
 Proficient with Microsoft Office and CRM systems
 </li>
 </ul>
 <ul>
 <li>
 Bilingual English/Spanish preferred
 </li>
 </ul>
 
 About The Position
 
 <ul>
 <li>
 Start Date: ASAP!
 </li>
 </ul>
 <ul>
 <li>
 
 Schedule: Monday-Friday, 12:30 PM-9:00 PM
 
 </li>
 </ul>
 <ul>
 <li>
 $19-$20/hour
 </li>
 </ul>
 <ul>
 <li>
 Metro accessible!
 </li>
 </ul>
 <ul>
 <li>
 Hybrid Schedule: 2 days onsite
 
 </li>
 </ul>
 
 Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
 
 
 
 
 California residents:
 
 Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
 
 
 If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
 
 
 
 Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
 
 
 Company Profile:
 
 
 Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
 
 
 Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
 
 
 Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
 
 
 
 Benefits Information:
 
 
 
 Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
 
 
 
 
 
 We look forward to working with you.
 
 
 Beacon Hill. Employing the Future (TM)
 
</div>

Call Center Representative (12:30pm-9pm) - $20/hr - DC

Candescent (Digital First Holdings LLC)

<div>Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions&mdash;creating seamless engagement across digital, remote, and in-person channels.
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth&mdash;turning every customer interaction into a moment of clarity, confidence, and connection.
The Client Services Specialist or CS Specialist is part of an Implementation consulting team of associates supporting Candescent &rsquo;s suite of hosted banking related solutions. The Candescent solution operates on several technology stacks and utilize technologies such as Kubernetes, Windows, Linux, Postgres, SQL and Oracle databases and are hosted in the cloud (GCP and AWS).
The CS Specialist is required to review with the client their business needs and to gather application requirements, provide training on the operation of the Candescent Digital First Banking solutions and provide technical assistance in a very active and dynamic role. This role will require you to take ownership of the business consulting, requirements gathering and training part of the project and the ability to produce successful results for both Candescent and our customers.
The CS Specialist will be directly responsible to the customer satisfaction as it relates to the delivery aspects of assigned projects. The ability to properly communicate and set customer expectations, deliver on commitments, and manage through multiple high-priority issues simultaneously is critical. The consultant will be expected to help with presale activities including assisting with defining effort to support pricing and talking to customers and/or account teams as needed.
Required Qualifications:<ul><li>
Must have worked or experience within the financial institution or the fintech industry.</li><li>
Must have excellent communications skills; the majority of the job is performed on MS Teams, sometime audio and sometimes video.</li><li>
Must have the desire to train the customer in aspects of the solution and supporting the customer during the execution of their test plans, as well as the early production periods to ensure that all systems are functioning properly.</li><li>
Must have good organizational and documenting skills for all types of communications, installations, troubleshooting and interactions for all engagements with customers and partners.</li><li>
Must be able to gather information for implementation requirements at the start of a project, while assisting customers to identify gaps and find solutions that meet their needs. Documenting the customer&rsquo;s system configuration to ensure the customer and Candescent Software Support Services team has the information needed for long term support.</li><li>
Must be a team player and enjoy working within a team structure.</li><li>
Should have worked in a financial institution item processing or balancing environment.</li><li>
Should have the conversational understanding of cloud solutions, Google Cloud, VPN&rsquo;s, web connections and certificates, to consult with customers in a confident manner.</li><li>
Should exhibit leadership qualities to provide direction and insight to both team members and customers for complex and time constrained issues.</li><li>
Willing to assist with issue analysis and resolution and system performance testing.</li><li>
Willing to adapt and learn new technologies, to meet product and customer needs.</li><li>
Willing to participate in after-hours upgrades and system maintenance on occasion</li><li>
Willing to work with a geographically dispersed team, handle periods of high pressure, and manage multiple high priority tasks while meeting customer expectations</li><li>
Travel will be required throughout the US and Canada, on occasion.</li></ul>
Work history and/or education requirements:<ul><li>
Bachelor&rsquo;s Degree in a Business Discipline or equivalent work experience is required.</li><li>
3+ years working experience with financial institution or the fintech industry.</li><li>
3+ years working item processing and banking back office balancing</li><li>
Experienced in system administration and/or Production IT support.</li><li>
Proficiency in Microsoft Business Suite: Powerpoint, Word, Excel Teams</li></ul>
Statement to Third Party Agencies 
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.</div>

Client Solutions Consultant

AHU Technologies

<div><div><div>TITLE: IT Specialist</div>
<div>LOCATION: Washington, DC/ Hybrid</div>
<div>Employment type: Contract w2/1099/C2C
</div><div>MINIMUM EDUCATION: Bachelor&rsquo;s degree in IT, related field, or equivalent experience.</div>
<div>REQUIRED EXPERIENCE: 6 years</div>
<div>INTERVIEWS: Webcam Only</div>
<div></div>
<div>Job Description:</div>
<div>The client is looking for an IT Specialist to provide generalized day to day IT support.
</div><div>Employment type: Contract w2/1099/C2C</div>
<div></div>
<div>Complete Description:</div>
<div>The client is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day‑to‑day technical operation.</div>
<div>This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes.</div>
<div></div>
<div>Skills:</div>
<ul><li>Bachelor&rsquo;s degree in Information Technology or related field or equivalent experience. Required 10 Years</li></ul>
<ul><li>Strong expertise in: Windows 11; macOS, Microsoft 365, Teams, Outlook, SharePoint/OneDrive. Required 6 Years
</li></ul><ul><li>Strong expertise in endpoint management tools (Intune preferred; SCCM/JAMF a plus). Required 6 Years
</li></ul><ul><li>Strong expertise in basic networking concepts (TCP/IP, DNS, DHCP, routing, Wi-Fi). Required 6 Years
</li></ul><ul><li>Strong expertise in hardware setup, configuration, imaging tools, and device lifecycle management. Required 6 Years
</li></ul><ul><li>Experience supporting remote, hybrid, and on-site users. Required 6 Years</li></ul>
<ul><li>Demonstrated ability to solve complex issues independently. Required 6 Years</li></ul>
<ul><li>Excellent communication, customer service, and technical documentation skills. Required 6 Years
</li></ul><ul><li>Administer support across multiple office locations. Required</li></ul>
<ul><li>Ability to effectively work in a hybrid environment. Required</li></ul>
<ul><li>Ability to move IT equipment (up to ~35 lbs.). Required
</li></ul><ul><li>ITIL Certification. Highly desired</li></ul></div></div><div></div>

IT Specialist

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