project manager

senior project manager

design director

project director

consultant

principal consultant

Palo Alto Networks

<div>
 
 
 Our Mission
 
 
 
 
 
 At Palo Alto Networks&reg; everything starts and ends with our mission:
 
 
 
 
 Being the cybersecurity partner of choice, protecting our digital way of life.
 
 
 Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
 
 
 
 
 
 Who We Are
 
 
 
 
 
 We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
 
 
 
 
 As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Your Career
 
 
 
 
 
 This role is client-facing and requires the Principal Consultant to lead and produce deliverables based on reactive services client engagements. The Principal Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to manage incident response engagements and provide guidance on longer term remediation.
 
 
 
 
 
 Your Impact
 
 
 
 
 <ul>
 <li>
 Perform reactive incident response functions including but not limited to - host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)
 </li>
 <li>
 Examine firewall, web, database, and other log sources to identify evidence of malicious activity
 </li>
 <li>
 Investigate data breaches leveraging forensics tools including Encase, FTK, X-Ways, SIFT, Splunk, and custom Crypsis investigation tools to determine source of compromises and malicious activity that occurred in client environments
 </li>
 <li>
 Manage incident response engagements to scope work, guide clients through forensic investigations, contain security incidents, and provide guidance on longer term remediation recommendations
 </li>
 <li>
 Ability to perform travel requirements as needed to meet business demands (on average 20%)
 </li>
 <li>
 Mentorship of team members in incident response and forensics best practices
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 8+ years of incident response or digital forensics consulting experience with a passion for cyber security
 </li>
 <li>
 Strong leadership skills including experience managing a team or individuals
 </li>
 <li>
 Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front
 </li>
 <li>
 Proficient with host-based forensics and data breach response
 </li>
 <li>
 Experienced with EnCase, FTK, X-Ways, SIFT, Splunk, Redline, Volatility, WireShark, TCPDump, and open source forensic tools
 </li>
 <li>
 Incident response consulting experience required
 </li>
 <li>
 Identified ability to grow into a valuable contributor to the practice and, specifically
 <ul>
 <li>
 have an external presence via public speaking, conferences, and/or publications
 </li>
 <li>
 have credibility, executive presence, and gravitas
 </li>
 <li>
 be able to have a meaningful and rapid delivery contribution
 </li>
 <li>
 have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
 </li>
 <li>
 be collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team
 </li>
 </ul>
 </li>
 <li>
 Bachelor&rsquo;s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field or equivalent military experience required
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 The Team
 
 
 
 
 
 Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients&rsquo; security posture.
 
 
 
 
 
 
 
 Our Commitment
 
 
 
 
 
 We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
 
 
 
 
 We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
 
 
 
 
 Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
</div>

Principal Consultant, DFIR (Unit 42)

<div>Company Description 
Our Mission
At Palo Alto Networks&reg; everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. 
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 
Job Description 
Your Career
This role is client-facing and requires the Principal Consultant to lead and produce deliverables based on reactive services client engagements. The Principal Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to manage incident response engagements and provide guidance on longer term remediation.
Your Impact<ul><li>
Perform reactive incident response functions including but not limited to - host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)</li><li>
Examine firewall, web, database, and other log sources to identify evidence of malicious activity</li><li>
Investigate data breaches leveraging forensics tools including Encase, FTK, X-Ways, SIFT, Splunk, and custom Crypsis investigation tools to determine source of compromises and malicious activity that occurred in client environments</li><li>
Manage incident response engagements to scope work, guide clients through forensic investigations, contain security incidents, and provide guidance on longer term remediation recommendations</li><li>
Ability to perform travel requirements as needed to meet business demands (on average 20%)</li><li>
Mentorship of team members in incident response and forensics best practices</li></ul> 

Qualifications 
<ul><li>
8+ years of incident response or digital forensics consulting experience with a passion for cyber security</li><li>
Strong leadership skills including experience managing a team or individuals</li><li>
Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front</li><li>
Proficient with host-based forensics and data breach response</li><li>
Experienced with EnCase, FTK, X-Ways, SIFT, Splunk, Redline, Volatility, WireShark, TCPDump, and open source forensic tools</li><li>
Incident response consulting experience required</li><li>
Identified ability to grow into a valuable contributor to the practice and, specifically</li><li>
have an external presence via public speaking, conferences, and/or publications</li><li>
Have credibility, executive presence, and gravitas</li><li>
Able to have a meaningful and rapid delivery contribution</li><li>
Have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products</li><li>
Collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team</li><li>
Bachelor&rsquo;s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field or equivalent military experience required</li></ul> 

Additional Information 
The Team
Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients&rsquo; security posture.<div></div>
Our Commitment 
 
We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.</div>

<div>Company Description 
Our Mission
At Palo Alto Networks&reg; everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. 
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 
Job Description 
Your Career
As a Principal Consultant in Unit 42 you will have the opportunity to work across a number of proactive cyber security domains including Cloud Security, Security Operations, Cyber Risk Management and Artificial Intelligence in cyber security.
We are seeking an individual who is passionate about cyber security, curious with a demonstrated track record of continuous learning, and has the technical acumen to embrace data, technological and innovative approaches to deliver the best consulting outcomes for clients, as they work to address the challenges associated with today&rsquo;s cyber threat landscape.
Your Impact<ul><li>
Principal SOC Advisory : 6+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation&rsquo;s security operations program, organisational structures, and capabilities</li><li>
Possess a deep technical knowledge in Security Incident and Event Management (SIEM) platforms, Security Orchestration and Response (SOAR) technologies, Endpoint Protection and Response/Next Gen Protection and Response (EDR/XDR) tools, Next GenFirewalls, Threat Intelligence and Hunting platforms</li><li>
Defensive Security Skills (desired) : Experience in security operations design, engineering and/or analysis and investigations, ideally in complex environments, with security event correlations across a variety of sources i.e. cloud, network, endpoint, logs</li><li>
Ability to perform detailed assessments, identify areas for improvement and make recommendations to transform an organisation's cyber security operations and capabilities to better protect, detect and rapidly respond to modern threats.</li><li>
Demonstrated experience in improving an organisations security operations capabilities such as improvements in asset visibility, threat detection capabilities, automation techniques, case management, enablement of compliance and regulatory requirements</li><li>
Experience in conducting threat hunting and/or compromise assessments to identify active or dormant indicators of compromise (IoCs) or evidence of unknown threats within an organisations digital environment</li><li>
Relevant industry certifications including GIAC Defensible Security Architect (GDSA), GIAC Intrusion Analyst (GCIA), GIAC Continuous Monitoring (GMON), CISSP</li><li>
Understanding of cyber risk frameworks or industry standards such as 800-53, ISO 27001/2, PCI, CIS 18, CMMC</li><li>
Principal Cloud Security : 6+ years of experience performing cloud security advisement and risk assessments based upon industry-accepted standards</li><li>
Hands-on experience with a cloud hosting provider (AWS, Azure, GCP, etc)</li><li>
Experience with a Cloud Application Security Broker - MCAS, Netskope</li><li>
Possess a deep technical knowledge in CASBs, Cloud Platforms and the dependencies around such an environment (WAF, SSO, Cloud Threats, API Security, Cloud Security Posture Management)</li><li>
Former experience with cloud migrations (cloud to cloud, or on-prem to cloud)</li><li>
Knowledge of command-line interfaces or scripting tools in cloud environments is a plus</li><li>
Cloud Security skills (desired): Secure software development practices, including SecDevOps</li><li>
Sound knowledge of applicable frameworks &amp; standards, including OWASP, MITRE ATT@CK &amp; D3FEND, CIS, NIST CSF, CSA CCM &amp; ISO 27107</li><li>
Relevant industry certifications including CSCP</li><li>
Understanding of cyber risk frameworks or industry standards such as 800-53, ISO 27001/2, PCI, CIS 18, CMMC</li><li>
Principal Cyber Risk Management: Experience in performing cyber security threat &amp; risk assessments to support the development of cyber security strategies and roadmaps</li><li>
Technical proficiency in a wide range of cyber risk management services, including cyber threat, risk and control assessments, secure software development practices, penetration testing, vulnerability assessments, among others</li><li>
Sound knowledge of applicable laws, compliance regulations, and industry standards as it relates to privacy, security, and compliance</li><li>
Sound knowledge of applicable frameworks, including MITRE ATT@CK &amp; D3FEND, CIS, NIST CSF, CSA CCM</li><li>
Strong communication and presentation skills</li><li>
Cyber Risk Management skills (desired) : Experience in threat modelling &amp; application security risk assessments, secure software development practices, including SecDevOps</li><li>
FAIR Open certified &amp; experience in applying FAIR for cyber risk quantification</li><li>
Relevant industry certifications including CISSP, CISM, CISA</li><li>
Understanding of cyber risk frameworks or industry standards such as 800-53, ISO 27001/2, PCI, CIS 18, CMMC</li></ul> 

Qualifications 
Your Experience<ul><li>
6+ years of experience performing cyber security consulting in at least two of the three domains above, with SME experience in one of the domains</li><li>
Experience managing a team of consultants</li><li>
Demonstrates a track record in strengthening existing and developing new client relationships</li><li>
Ability to strive in a startup environment</li><li>
Ability to perform travel requirements as needed to meet business demands</li><li>
Identified ability to grow into a valuable contributor to the practice and, specifically -</li><li>
Have an external presence via public speaking, conferences, and/or publications</li><li>
Have credibility, executive presence, and gravitas</li><li>
Able to have a meaningful and rapid delivery contribution</li><li>
Have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products</li><li>
Collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team</li><li>
Bachelor&rsquo;s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security OR equivalent years of professional experience or equivalent military experience to meet job requirements and expectations</li></ul> 

Additional Information 
The Team
Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients&rsquo; security posture.<div></div>
Our Commitment 
 
We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.</div>

Principal Consultant, Proactive Services - SOC (Unit 42)

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Senior Technical Consultant for CRM &amp; Industry Workflows is a technical responsible for guiding clients through the implementation of ServiceNow&rsquo;s Customer Service Management (CSM), Field Service Management (FSM)
This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
Key Responsibilities
Project Delivery<ul><li>
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.</li><li>
Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.</li><li>
Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.</li><li>
Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.</li><li>
Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.</li><li>
Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.</li><li>
Mentor and guide developers and consultants on best practices in technical design and field service management workflows.</li></ul> 
Pre-Sales Support<ul><li>
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM/FSM.</li><li>
Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.</li></ul> 
Product Collaboration<ul><li>
Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.</li><li>
Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.</li></ul> 
Qualifications 
In order to be successful in this role, we need someone who has:
Experience:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps</li></ul>
Customer Service Management Expertise: Proven track record in designing and implementing CSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
Industry: Financial Services
Domains: Customer Service Management, Field Service Management
Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within TSOM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.
Languages: Fluency in Arabic and English essential
Required Certifications
Mandatory:<ul><li>
Certified System Administrator</li><li>
Certified Implementation Specialist &ndash; CSM, FSM (within 90 days)</li><li>
Certified Technical Architect (within first year)</li></ul>
When not having ServiceNow experience, then similar certification and experience for example with Salesforce:<ul><li>
Salesforce Service Cloud Consultant</li><li>
Salesforce CTA</li><li>
Salesforce Field Service Lightning</li></ul>
This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions. 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Principal Technical Consultant - CRM & Industry Workflows

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Senior Technical Consultant for Technology Workflows is a technical responsible for guiding clients through the implementation of ServiceNow&rsquo;s ITSM, ITOM and Platform solutions.
This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
Key Responsibilities
Project Delivery<ul><li>
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.</li><li>
Lead customer workshops on architecture (Cloud and On-Prem), design and integrations</li><li>
Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for Technology Workflow implementations.</li><li>
Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.</li><li>
Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.</li><li>
Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Self-Hosted, Domain Separation, Mid-servers, and more</li><li>
Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.</li><li>
Mentor and guide developers and consultants on best practices in technical design and field service management workflows.</li></ul> 
Pre-Sales Support<ul><li>
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Technology Workflows.</li><li>
Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.</li></ul> 
Product Collaboration<ul><li>
Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.</li><li>
Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.</li></ul> 
Qualifications 
In order to be successful in this role, we need someone who has:
Experience:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps</li></ul>
IT Service / IT Operations Management: Proven track record in designing and implementing ITSM &amp; ITOM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
Industry: Financial Services
Domains: IT Service Management, IT Operations Management, AppEngine, Integration Hub
Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within ITSM &amp; ITOM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.
Required Certifications
Mandatory:<ul><li>
Certified System Administrator</li><li>
Certified Implementation Specialist &ndash; ITSM, ITOM (within 90 days)</li><li>
Certified Technical Architect (within first year)</li></ul> 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Principal Technical Consultant - Technology Workflows / ServiceNow Platform

Emdad By Elm

<div>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design enterprise-level network architecture covering LAN, WAN, data centers, and branch connectivity.
 </li>
 <li>
 Develop and enhance network infrastructure utilizing advanced technologies such as Cisco ACI, ensuring seamless integration with cybersecurity components.
 </li>
 <li>
 Lead projects for the deployment of digital services and ensure their protection through secure and scalable network solutions.
 </li>
 <li>
 Analyze and troubleshoot complex and critical infrastructure-level network issues.
 </li>
 <li>
 Oversee the administration of core networks, data centers, and branches to ensure high availability and secure operations.
 </li>
 <li>
 Implement and maintain Business Continuity and Disaster Recovery (BC/DR) strategies for network infrastructure.
 </li>
 <li>
 Design, deploy, and monitor network and security performance systems to ensure optimal operation and availability.
 </li>
 <li>
 Apply cutting-edge network security technologies (e.g., NGFW, Zero Trust, Micro-segmentation, Threat Detection).
 </li>
 <li>
 Protect the network, its services, and applications through advanced threat mitigation strategies.
 </li>
 <li>
 Provide technical leadership to other IT teams and ensure architectural alignment across the organization.
 </li>
 <li>
 Troubleshoot and resolve complex and high-risk network and network security issues, including deep analysis across layers, protocols, and security appliances, using Wireshark for network traffic analysis and packet-level debugging
 </li>
 <li>
 Document and maintain up-to-date architectural designs and technical diagrams.
 </li>
 </ul>
 
 
 Required Qualifications and Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in Network Engineering, Computer Engineering, Information Systems, or a related field.
 </li>
 <li>
 Minimum of 12 years of professional experience in network and network security, including at least 4 years in architectural roles.
 </li>
 <li>
 Minimum of 5 years of proven expertise in deploying and managing Cisco ACI solutions.
 </li>
 <li>
 Preferred certifications:
 </li>
 <li>
 CCIE (Enterprise)
 </li>
 <li>
 CCIE (Security)
 </li>
 <li>
 CCDE
 </li>
 <li>
 Cloud Architecture &amp; Security Certifications (AWS, Azure, GCP)
 </li>
 <li>
 Hands on experience in implementing automation solutions for network operations and network security workflows using platforms such as Ansible, Python scripting.
 </li>
 <li>
 Strong knowledge of network and security monitoring tools such as SolarWinds, Cisco DNA Center, SIEM systems, etc.
 </li>
 <li>
 Deep expertise in modern network security technologies and application protection.
 </li>
 <li>
 Excellent analytical, decision-making, and strategic planning skills.
 </li>
 <li>
 Strong communication, documentation, and technical reporting abilities.
 </li>
 </ul>
</div>

Senior Consultant

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