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Coca-Cola HBC

<div>
 
 
 Department:
 
 Enabling Technology, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Cairo, Egypt.
 
 
 
 
 
 The
 
 Incident &amp; Problem Manager
 
 within a Service Integration &amp; Management (SIAM) organization is responsible for managing the end-to-end process of incident and problem management to ensure minimal disruption to business operations. This role aims to swiftly restore normal service operation following incidents, and to proactively identify and resolve problems to prevent recurrence. The Incident &amp; Problem Manager works collaboratively across multiple service providers, ensuring alignment with ITIL v4 and IT4IT best practices to deliver seamless and integrated IT services, reporting to Service Management Platform Manager.
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 
 &bull; Incident Management:
 
 
 
 o Coordinate and manage the incident management process end-to-end, ensuring incidents are logged, categorized, prioritized, and resolved within agreed service levels across vendors.
 
 
 o Act as the escalation point for complex multi-vendor incidents and transfer major incidents (IMCR) to Business Continuity team.
 
 
 o Ensure service providers provide timely and accurate communication to stakeholders during incidents, providing regular updates on status and actions taken.
 
 
 o Facilitate incident &amp; problem swarms to ensure smooth x-vendor collaboration on incidents.
 
 
 o Conduct post-incident reviews to identify root causes and corrective actions to prevent recurrence for repetitive incidents.
 
 
 o Monitor and report on incident trends, identifying areas for improvement.
 
 
 
 &bull; Problem Management:
 
 
 
 o Implement and manage the problem management process, ensuring problems are identified, logged, analyzed, and resolved in a timely manner.
 
 
 o Conduct root cause analysis (RCA) for problems, working with cross-functional teams to identify and implement permanent solutions.
 
 
 o Ensure timely maintenance of the Known Error Database (KEDB) and ensure it is up-to-date with known issues and workarounds.
 
 
 o Proactively identify problem trends and patterns, driving continuous improvement initiatives.
 
 
 o Develop and maintain problem management metrics and reports, providing insights to management and stakeholders.
 
 
 
 &bull; Collaboration and Communication:
 
 
 
 o Coordinate multiple service providers within the SIAM ecosystem to ensure cohesive and efficient incident and problem management processes.
 
 
 o Facilitate communication between service providers, ensuring alignment and effective resolution of incidents and problems.
 
 
 o Organize and lead regular incident and problem management reviews with stakeholders.
 
 
 
 &bull; Process Improvement:
 
 
 
 o Continuously improve incident and problem management processes in line with ITIL v4 and IT4IT best practices.
 
 
 o Identify opportunities for automation and optimization within incident and problem management activities.
 
 
 o Analyze data to identify trends, recurring issues, and problem patterns, using these insights to drive informed decision-making and continuous improvement initiatives.
 
 
 o Ensure documentation and knowledge articles are created and maintained for incident and problem management processes.
 
 
 
 &bull; Compliance and Governance:
 
 
 
 o Ensure compliance with organizational policies, standards, and regulatory requirements.
 
 
 o Participate in audits and ensure readiness for compliance checks related to incident and problem management.
 
 
 o Develop and maintain incident and problem management policies, procedures, and standards.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor's degree in Information Technology, Computer Science, or related field.
 
 
 &bull; ITIL v4 certification required; additional certifications in IT4IT or SIAM are a plus.
 
 
 &bull; Proven experience in incident and problem management within a complex, multi-vendor environment.
 
 
 &bull; Strong understanding of SIAM principles and experience working in a SIAM ecosystem.
 
 
 &bull; Excellent analytical and problem-solving skills, with a keen eye for detail.
 
 
 &bull; Strong leadership and communication skills, with the ability to manage multiple stakeholders.
 
 
 &bull; Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar
 
 
 &bull; In-depth knowledge of ITIL v4 and IT4IT best practices.
 
 
 &bull; Strong understanding of incident and problem management processes and techniques.
 
 
 &bull; Proficiency in conducting root cause analysis and implementing corrective actions.
 
 
 &bull; Ability to manage major incidents and lead cross-functional teams under pressure.
 
 
 &bull; Excellent written and verbal communication skills.
 
 
 &bull; Strong collaboration and interpersonal skills, with the ability to work effectively with diverse teams.
 
 
 &bull; Fluent English communication skills (verbal and written), with the ability to interact with stakeholders.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Incident and Problem Management Leader (Maternity Cover)

SITA

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 
 Great Place to Work
 
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 Are you ready to love your job?
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 
 
 
 
 Site Reliability Engineer/ Expert/ Specialist you will be responsible for the proactive support of products so that there is high product performance that is continuously improved. Responsible for identifying and resolving the root causes of operational incidents, implementing solutions to improve stability and prevent recurrence. Manages the creation and maintenance of the event catalog to trigger events and develop both manual remediation approaches and automated workflows to resolve alerts. Oversee the deployment of IT services and solutions ensuring successful integration with minimal disruption. Focuses on operational automation and integration to enhance efficiency and collaboration between development and operations within service operations.
 
 
 
 
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Define, build, and maintain support systems to ensure high availability and performance.
 </li>
 <li>
 Handle complex cases for the PSO.
 </li>
 <li>
 Implement automation for system provisioning, self-healing, auto-recovery, deployment, and monitoring.
 </li>
 <li>
 Perform incident response and root cause analysis (RCA) for critical system failures.
 </li>
 <li>
 Monitor system performance and establish Service-Level Indicators (SLIs) and Service-Level Objectives (SLOs).
 </li>
 <li>
 Collaborate with Development and Operations to integrate reliability best practices, including zero-downtime architecture.
 </li>
 <li>
 Proactively identify and remediate performance issues.
 </li>
 <li>
 Work closely with Product T&amp;E, ICE, and Service Architects for new product productization as SGS technical expert.
 </li>
 <li>
 Coordinate with internal and external stakeholders to improve service performance and ensure high availability.
 </li>
 <li>
 Ensure Operations readiness to support new products.
 </li>
 <li>
 Accountable within SGS for in-scope product availability and performance.
 </li>
 <li>
 Problem Management
 </li>
 <li>
 Conduct thorough problem investigations and root cause analyses to diagnose recurring incidents and service disruptions.
 </li>
 <li>
 Coordinate with Incident Management teams and collaborate with PSOs and Engineering/Product teams to implement permanent solutions.
 </li>
 <li>
 Monitor effectiveness of problem resolution activities and provide regular reporting to ensure continuous improvement.
 </li>
 <li>
 Event Management
 </li>
 <li>
 Define, build, and maintain an event catalog specifying active events, thresholds, and remediation actions; optimize it for efficiency.
 </li>
 <li>
 Develop event response protocols, provide training, and ensure efficient incident handling.
 </li>
 <li>
 Customer &amp; Operational Support
 </li>
 <li>
 Collaborate with Customer Success Managers to implement initiatives that enhance customer satisfaction and retention.
 </li>
 <li>
 Prepare reports, documentation, and communication materials covering customer metrics, updates, and product changes.
 </li>
 <li>
 Identify and implement improvements in internal processes and workflows.
 </li>
 <li>
 Contribute to knowledge management resources such as FAQs and training materials.
 </li>
 <li>
 Data Steward Responsibilities
 </li>
 <li>
 Implement data governance policies defined by the Data Owner and ensure adherence to standards.
 </li>
 <li>
 Monitor data quality, consistency, and compliance on an ongoing basis.
 </li>
 <li>
 Act as a Subject Matter Expert (SME) for data within the assigned area, providing guidance and answering queries.
 
 
 </li>
 </ul>
 
 
 
 
 
 Who You Are
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or a related field.
 </li>
 <li>
 5+ years of experience in IT operations, service management, or infrastructure management, including roles such as Site Reliability Engineer, Problem Manager, or DevOps Manager.
 </li>
 <li>
 Proven experience managing high-availability systems and ensuring operational reliability.
 </li>
 <li>
 Extensive experience in root cause analysis (RCA), incident management, and developing permanent solutions for recurring service disruptions.
 </li>
 <li>
 Hands-on experience with CI/CD pipelines, automation, system performance monitoring, and infrastructure as code (IaC).
 </li>
 <li>
 Strong background in collaborating with cross-functional teams (Development, Operations, Engineering, etc.) to improve operational processes and service delivery.
 </li>
 <li>
 Experience managing deployments, conducting risk assessments, and optimizing event and problem management processes.
 </li>
 <li>
 Familiarity with cloud technologies, containerization, and scalable architectures, including zero-downtime deployment strategies.
 
 
 </li>
 </ul>
 
 Technical Skills (Must-to-Have)
 
 
 
 <ul>
 <li>
 Strong AKS &amp; On prem K8s skills and experience.
 </li>
 <li>
 Scripting (Ansible &amp; Bash, Python - combination of anything would be great),
 </li>
 <li>
 Automation,
 </li>
 <li>
 CI/CD pipeline,
 </li>
 <li>
 Terraform exposure,
 </li>
 <li>
 Azure (or) AWS skill.
 </li>
 <li>
 Basic DB skills.
 </li>
 <li>
 Strong problem-solving skills &amp; quick learner.
 </li>
 <li>
 SRE mindset.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 WHAT WE OFFER
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From
 
 LinkedIn Learning, Microsoft's Enterprise Skills Initiative,
 
 and
 
 Airport Council International
 
 -available to all employees-to specialized solutions like
 
 Pluralsight
 
 for technology upskilling,
 
 Harvard Business Publishing
 
 for people leadership,
 
 Stanford
 
 for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Infrastructure System Engineer

Capgemini

<div>
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 Job Description
 
 
 
 We are looking for a detail-oriented Problem Management Specialist to join the Problem Management team. This role is essential in identifying, analyzing, and resolving recurring incidents and systemic issues that impact the stability and performance of services. You will work closely with L2/L3 support teams, service owners, and the Service Desk to ensure root causes are addressed and long-term solutions are implemented.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Participate in the end-to-end Problem Management lifecycle, including problem detection, logging, categorization, investigation, and resolution.
 </li>
 <li>
 Analyze incident trends from monthly reports and customer complaints to identify potential problems.
 </li>
 <li>
 Conducting Root Cause Analyses (RCAs) and documenting Known Errors in the ESM tool.
 </li>
 <li>
 Collaborate with technical teams to validate workarounds and ensure permanent fixes are implemented.
 </li>
 <li>
 Maintain and update the Known Error Log and assist in preparing reports for governance and audit purposes.
 </li>
 <li>
 Coordinate with stakeholders to gather data, validate findings, and track progress on corrective actions.
 </li>
 <li>
 Ensure compliance with SOPs and escalation matrix.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems, Engineering or a related field.
 </li>
 <li>
 At least 5 years of experience in IT Service Management with 2&ndash;3 years of experience preferably in a Problem Management role.
 </li>
 <li>
 Outstanding English communication, both verbal and non-verbal.
 </li>
 <li>
 Familiarity with ITIL framework.
 </li>
 <li>
 Experience working with ESM tools and generating RCA documentation.
 </li>
 <li>
 Strong analytical and communication skills.
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, multi-stakeholder environment.
 </li>
 <li>
 Understanding of microservices architecture and API integrations.
 </li>
 <li>
 Exposure to tools like Dynatrace, ServiceNow, or similar monitoring and ticketing platforms.
 </li>
 </ul>
</div>

Problem Management

<div>
 
 
 Department:
 
 Enabling Technology, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Cairo, Egypt.
 
 
 
 
 
 The
 
 Senior Incident &amp; Problem Management Leader
 
 plays a critical role within the Service Integration &amp; Management (SIAM) organization, accountable not only for the end-to-end execution of Incident and Problem Management, but also for process ownership, governance, and continuous service improvement for one of the core IT Service Operations processes (Incident, Problem, or Service Request Management).
 
 
 
 
 
 In addition to managing high-severity and complex operational issues, this role acts as the Single Point of Contact (SPOC) for one or more business-critical platforms (e.g. Supply Chain, Finance, Commercial, Data &amp; AI), handling senior-level escalations and ensuring operational performance meets business expectations.
 
 
 
 
 
 The Senior Leader works closely with Product Management, Platform Architecture, and ITSM Platform teams to ensure the ITSM platform of choice continuously evolves to support scalable, compliant, and efficient IT Service Operations.
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 
 Incident Management
 
 
 
 &bull; Lead the end-to-end Incident Management process across a complex, multi-vendor SIAM ecosystem.
 
 
 &bull; Act as senior escalation point for high-impact and business-critical incidents, including escalations from senior management.
 
 
 &bull; Own and oversee Major Incident Management, ensuring effective war-room leadership, decision-making, and executive-level communication.
 
 
 &bull; Ensure incidents are managed in line with agreed SLAs, OLAs, and XLAs across all platforms and service providers.
 
 
 &bull; Drive post-incident reviews for major and recurring incidents, ensuring actionable outcomes and measurable improvements.
 
 
 
 Problem Management
 
 
 
 &bull; Lead the Problem Management process end-to-end, ensuring problems are identified, prioritized, analyzed, and permanently resolved.
 
 
 &bull; Ensure high-quality Root Cause Analysis (RCA) and follow-through on corrective and preventive actions.
 
 
 &bull; Govern the Known Error Database (KEDB) and ensure effective reuse of known errors and workarounds across service teams.
 
 
 &bull; Proactively identify systemic issues and recurring failure patterns, translating insights into service improvement initiatives.
 
 
 
 Process Ownership &amp; Governance
 
 
 
 As Process Manager for one of the core IT Service Operations processes (Incident, Problem, or Service Request Management), the Senior Leader will:
 
 
 &bull; Ensure process documentation is reviewed and updated at least every 6 months or upon material change.
 
 
 &bull; Define, monitor, and enforce process KPIs and compliance across all platforms and ITSM tools.
 
 
 &bull; Ensure consistent process adoption across vendors, platforms, and service teams.
 
 
 &bull; Participate in internal and external audits, providing evidence that the process is governed, controlled, and operating effectively.
 
 
 &bull; Own process improvements aligned with ITIL v4, IT4IT, and organizational standards.
 
 
 
 Business-Critical Platform SPOC
 
 
 
 &bull; Act as the primary operational SPOC for one or more business-critical platforms (e.g. Supply Chain, Finance, Commercial, Data &amp; AI).
 
 
 &bull; Develop a deep understanding of platform-specific risks, dependencies, and business impact.
 
 
 &bull; Ensure proactive engagement with platform owners, product teams, and service providers.
 
 
 &bull; Lead platform-specific Service Improvement Plans (SIPs) and track delivery of measurable outcomes.
 
 
 
 Service Improvement &amp; Senior Stakeholder Management (Expanded)
 
 
 
 &bull; Handle escalations from senior business and IT leadership with clarity, ownership, and credibility.
 
 
 &bull; Lead cross-functional Service Improvement Plans, ensuring actions are prioritized, tracked, and delivered.
 
 
 &bull; Provide regular insights on operational performance, risks, and improvement opportunities to senior stakeholders.
 
 
 &bull; Act as a trusted operational advisor to Product and Platform leadership.
 
 
 
 ITSM Platform Evolution
 
 
 
 &bull; Work closely with Product Management and ITSM Platform teams to ensure the ITSM platform continuously evolves to support IT Service Operations.
 
 
 &bull; Provide operational input into ITSM roadmap decisions, including automation, analytics, and process enablement.
 
 
 &bull; Ensure process requirements are translated into scalable and maintainable platform capabilities (e.g. workflows, KPIs, reporting).
 
 
 
 COMPLIANCE &amp; GOVERNANCE
 
 
 
 &bull; Ensure Incident and Problem Management processes comply with internal policies, regulatory requirements, and audit standards.
 
 
 &bull; Maintain audit readiness and support evidence-based assurance activities.
 
 
 &bull; Ensure governance forums (incident reviews, problem reviews, SIPs) operate effectively and deliver outcomes.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor's degree in Information Technology, Computer Science, or related field.
 
 
 &bull; ITIL v4 certification required; additional certifications in IT4IT or SIAM are a plus.
 
 
 &bull; Proven experience in incident and problem management within a complex, multi-vendor environment.
 
 
 &bull; Strong understanding of SIAM principles and experience working in a SIAM ecosystem.
 
 
 &bull; Excellent analytical and problem-solving skills, with a keen eye for detail.
 
 
 &bull; Strong leadership and communication skills, with the ability to manage multiple stakeholders.
 
 
 &bull; Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar.
 
 
 &bull; In-depth knowledge of ITIL v4 and IT4IT best practices.
 
 
 &bull; Strong understanding of incident and problem management processes and techniques.
 
 
 &bull; Proficiency in conducting root cause analysis and implementing corrective actions.
 
 
 &bull; Ability to manage major incidents and lead cross-functional teams under pressure.
 
 
 &bull; Excellent written and verbal communication skills.
 
 
 &bull; Strong collaboration and interpersonal skills, with the ability to work effectively with diverse teams.
 
 
 &bull; Fluent English communication skills (verbal and written), with the ability to interact with stakeholders.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Senior Incident and Problem Management Leader

Breadfast

<div>
 
 
 Role Objectives :
 
 
 
 The Assistant Fulfillment Point Manager is responsible for managing the dark stores on ground, in terms of order
 
 
 fulfillment, quality control, and logistics, and will coordinate closely with the customer service and the Dark Store &amp;
 
 
 Last Mile Operations Manager.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Assist in managing FP Operations on the ground.
 </li>
 <li>
 Ensure orders are being filled and shipped timely and accurate.
 </li>
 <li>
 Prevents product damage and shrinkage, accidents, and occupational hazards.
 </li>
 <li>
 Effectively monitors the flow of goods through the stock management system.
 </li>
 <li>
 Maintain a clean and safe work environment.
 </li>
 <li>
 Prepares necessary SOPs for fulfillment processes.
 </li>
 <li>
 Assist in analyzing current operations and make recommendations on ways to improve.
 </li>
 <li>
 Maintain the highest standards of customer service by immediately attending to and resolving customer issues.
 </li>
 </ul>
 
 
 
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Knowledge of warehouse software packages and MS Office proficiency.
 </li>
 <li>
 Analytical thinking skills.
 </li>
 <li>
 High attention to detail.
 </li>
 <li>
 Problem solving skills.
 </li>
 <li>
 Good command of the English language.
 </li>
 <li>
 Multi-functional team leadership skills.
 </li>
 <li>
 Conflict resolution skills.
 </li>
 <li>
 Able to work on shift basis.
 </li>
 </ul>
 
 
</div>

Assistant Dark Store Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Responsibilities
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 1. Handling purchasing and receiving from Issuing PO&rsquo;s and collect Invoices
 </li>
 <li>
 2. Report staff performance to the operations manager
 </li>
 <li>
 3. Contribute and add new menu items regularly with the operations manager.
 </li>
 <li>
 4. Develop and motivate team members through identify certain KPI&rsquo;s and targets.
 </li>
 <li>
 5. Implement loss/risk prevention to minimize shrinkage and wastages.
 </li>
 <li>
 6. Handle compliance with food and beverage hygiene policies and procedures.
 </li>
 <li>
 7. Manage training of baristas.
 </li>
 <li>
 8. Be &ldquo;on-call&rdquo; with the responsibility to respond to problems or fill-in when needed. 9. solve problems and make decisions that benefit the business within his work scope
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent communication and teaching skills
 </li>
 <li>
 Proactive approach to problem-solving and staff management
 </li>
 <li>
 Superior leadership capabilities
 </li>
 <li>
 Ability to work well within groups
 </li>
 <li>
 At least 5 years of experience in the coffee industry
 </li>
 <li>
 Be a model barista, both as far as bar skills, customer service and enthusiasm to share knowledge
 </li>
 <li>
 Detail-oriented 8. Previous management experience is a must .
 </li>
 </ul>
</div>

Specialist Coffee Operations

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