customer success manager & technical support usa

senior product quality assurance engineer

10607 – software engineer iii (data engineer)

customer success manager & technical support usa Jobs in Irvine

it technician (field)

product support (software) technician Jobs in Irvine

product support (software) technician

senior product quality assurance engineer Jobs in Irvine

software dev engineer

product support software technician

Gigatron Software Corporation

Product Support TechnicianJob Purpose: Serve software customers by researching and providing answers to product questions; troubleshooting and resolving user problems, providing product training and writing technical help articles. Some of our customers work directly for the court system and others as independent freelance court reporters.Duties: * Resolve incoming customer requests through telephone (95%), message board, email, and occasional user group meetings. Log all events and results in database.* Identify problems by following troubleshooting guidelines; researching answers.* Resolve problems by providing information; guiding client through corrective steps; escalating unresolved problems to senior tech.* Train customers by providing step-by-step instructions.* Improve customer experience by recommending changes in help documentation.* Avoid legal challenges by adhering to product usage guidelines and customer instructions/consents.* Improve product performance by identifying persistent problems to to product engineering.* Perform occasional in-house testing for software beta releases and related interface devices, under the direct supervision of quality assurance.* Accomplish organization mission by completing related results as required.Skills/Qualifications: Computer Knowledge and Practical Troubleshooting Experience, Familiarity with software and hardware compatibility issues, Practical Windows Experience (version 10-11), Help Desk Experience, Verbal Communication, Listening, Phone Skills, People Skills, Resolving Conflict, Multi-tasking. This is an entry level position, and we train new hires on our proprietary software, but previous knowledge of Windows OS, word processing software, call tracking software is useful.Company Benefits:We provide medical, dental, and vision benefits to full time employees in addition to paid vacation, holiday, and sick leave.We will consider both part time and full time applicants. Must work on-site (Irvine).Job Types: Full-time, Part-timePay: $18.00 - $25.00 per hourWork Location: In person

Product Support (Software) Technician

Cal Tech Services Inc

<div>
 
 Benefits/Perks
 
 
 
 <ul>
 <li>
 Competitive Compensation
 </li>
 <li>
 Flexible Scheduling
 </li>
 <li>
 Career Growth Opportunities
 
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain computer hardware in working order
 </li>
 <li>
 Set up employee workstations (computers, printers, routers, etc)
 </li>
 <li>
 Install and configure software
 </li>
 <li>
 Train colleagues in best practices in technology and how to use software and equipment
 </li>
 <li>
 Assess security risks and ensure the security of networks and computer systems
 </li>
 <li>
 Maintain optimized local network
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in Computer Science or a related field is preferred
 </li>
 <li>
 Previous experience as an IT Technician or an IT Certification is preferred
 </li>
 <li>
 Strong troubleshooting and analytical skills
 </li>
 <li>
 Ability to work well as part of a team
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Understanding of data privacy and security
 </li>
 </ul>
</div>

IT Technician (Field)

Great Lab Technology Ltd

Job description: Customer Success Manager &amp; Technical Support Location: California, USASalary: Competitive, based on experienceStart Date: ASAPExperience: 3+ years in dental industry and 2+ years in dental software, ideally in the dental laboratory space.Job Type: Remote/HybridThis position will start as a remote position with the requirement to visit clients, on an ad hoc basis, within the USA and Canada.As the company grows within the USA there will be the requirement to go Hybrid.Check us out here: https://www.greatlabdental.comAbout UsOur mission is to make labs great.We&rsquo;re building cutting-edge software that powers dental labs and clinics &mdash; simplifying operations, supporting growth, and creating joyful user experiences. As we grow our presence across North America, we&rsquo;re looking for a confident, tech-savvy, and people-loving Customer Success Manager &amp; Technical Support to join our team.Your RoleThis is a dynamic hybrid role that blends customer success/sales engagement, onboarding and technical support. You&rsquo;ll be the friendly face and voice of our brand&mdash;on camera, in-person, and online. From answering support tickets to running live product demos and attending global tradeshows, your job is to delight and support customers while helping convert prospects into happy users.Responsibilities<ul><li>Deliver world-class technical support to users via ticketing software, virtual meetings &amp; other communication systems</li><li>Produce video tutorials and walkthroughs (camera-facing, clear speaking skills essential)</li><li>Host live webinars and explain product features with charm and clarity</li><li>Onboarding of USA clients</li><li>Travel to client sites to assist with onboarding (in Canada and USA)</li><li>Attend tradeshows (in Canada and USA) as a brand ambassador - these will be on an adhoc basis</li><li>Collaborate with the sales and product team to improve user onboarding and training</li><li>Contribute to help center content and knowledge base articles</li><li>Act as a trusted advisor&mdash;identify ways to add value and make customers smile</li><li>Customer retention / account management responsibility</li><li>Ownership of customer lifecycle</li></ul>Requirements<ul><li>Based in the California, USA</li><li>Occasional travel required within Canada and USA for customer support, as well as occasional attendance at trade shows or events.</li><li>2+ years of experience in the Dental Industry</li><li>Prior experience in software support or SaaS environments</li><li>Excellent written and verbal English communication</li><li>Comfortable being on-camera for video tutorials and live demos.</li><li>Skilled in using CRMs, support ticket systems, and help desk tools</li><li>Strong problem-solving mindset with a customer-first attitude</li><li>Outgoing, bubbly personality - a people person who makes others feel comfortable</li></ul>What We Offer<ul><li>A fast-growing, mission-driven company in the dental tech space</li><li>Opportunity to shape a key customer-facing role with autonomy</li><li>International travel and career growth opportunities</li><li>Friendly, supportive team and hybrid working flexibility</li></ul>Ready to bring your energy, charm, and tech-savviness to a growing dental SaaS company?Job Type: Full-timePay: $85,000.00 - $110,000.00 per yearApplication question(s):<ul><li>Are you located (Living) in California?</li><li>Do you have 3 years experience in the Dentistry Industry?</li></ul>Work Location: In person

Customer Success Manager & Technical Support USA

Zoll Medical Corporation

<div>Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. 
 
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. 
 
At ZOLL, you won't just have a job. You'll have a career&mdash;and a purpose. 
 
Join our team. It's a great time to be a part of ZOLL! 
 
Job Type 
 
Remote 
 
Job Summary 
 
The Senior Product Quality Assurance Engineer provides technical leadership for product quality throughout the product lifecycle, with a strong focus on field performance, risk management, and continuous improvement. This role leads complex investigations, partners cross-functionally with Engineering, Manufacturing, Regulatory, and Post-Market teams, and drives actions that improve product reliability, patient safety, and compliance for medical devices. 
 
Essential Functions<ul><li>
Lead complex product and field failure investigations, including root cause analysis, data trending, and corrective action development.</li><li>
Drive product reliability and quality improvements across the product lifecycle, from development through post-market support.</li><li>
Lead and support risk management activities, including risk assessments, hazard analysis, and risk file updates in accordance with applicable standards and procedures.</li><li>
Partner with Design Assurance, R&amp;D, Manufacturing, Supplier Quality, Regulatory Affairs, and Clinical/Post-Market teams to resolve quality issues and implement robust solutions.</li><li>
Support design verification and validation activities by providing quality oversight, reviewing protocols and reports, and ensuring compliance with internal and external requirements.</li><li>
Analyze complaint, service, and field performance data to identify trends, emerging risks, and opportunities for corrective and preventive action.</li><li>
Lead or support nonconformance, CAPA, and escalation activities related to product quality issues.</li><li>
Ensure product quality activities comply with applicable regulatory requirements, quality system standards, and internal procedures.</li><li>
Provide mentorship to engineers and team members, and help shape product quality strategies, best practices, and investigation approaches.</li><li>
Contribute to inspection readiness and support internal, customer, and regulatory audits as needed.</li></ul> 

Required/Preferred Education and Experience<ul><li>
Bachelor's Degree in Engineering or a related technical discipline
</li><li>7-12 years of experience in product quality, quality assurance, or quality engineering, preferably in the medical device industry
</li><li>ASQ Certified Quality Engineer or similar certification is a plus
</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Demonstrated experience leading complex investigations, root cause analysis, and product quality improvement initiatives.
</li><li>Strong knowledge of risk management principles and product lifecycle quality processes.
</li><li>Experience working in cross-functional environments to resolve technical and quality issues.
</li><li>Strong written and verbal communication skills, with the ability to present findings and recommendations clearly to technical and non-technical stakeholders.
</li><li>Ability to work independently in a remote environment while effectively collaborating across teams and time zones.
</li><li>Experience in medical device design controls, verification and validation, and post-market quality.
</li><li>Familiarity with CAPA, complaint handling, nonconformance systems, and field performance monitoring.
</li><li>Knowledge of FDA Quality System requirements, ISO 13485, and risk management standards such as ISO 14971.
</li><li>Experience mentoring junior engineers or leading technical quality efforts.
</li></ul> 
Preferred Languages<ul><li>
English - Advanced</li></ul> 

Travel Requirements<ul><li>
Remote role with travel as needed for team meetings, investigations, audits, or site support</li></ul> 

Physical Demands 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
Standing - Occasionally
</li><li>Walking - Occasionally
</li><li>Sitting - Constantly
</li><li>Talking - Occasionally
</li><li>Hearing - Occasionally
</li><li>Repetitive Motions - Frequently
</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The annual salary for this position is:
$119,100.00 to $178,600.00
This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

Senior Product Quality Assurance Engineer

Ventura Foods

<div>Employment Type: Salaried 
Work Arrangement: Hybrid | Relocation package availabile to eligible candidates<div><div><div><h2 class="jobSectionHeader">
Position Summary:</h2></div><div>
The Senior Business Systems Analyst (Sr BSA) at Ventura Foods will lead efforts to bridge business needs with technological solutions, providing advanced support and guidance to both business partners and development teams. This senior-level position involves technology discovery, in-depth process analysis, leading business requirements definition to successful completion strategic involvement in corporate initiatives, and functional oversight of complex projects. You will be a member of the Business Engagement Team and the project liaison between partner subject matter experts and the Information Technology team. This position is highly visible and interacts with partners within a specific Business Unit. The Business Systems Analyst is responsible for effective communication between partners and management as well as other support members and the Information Technology team. Additionally, the Sr BSA will guide less experienced or new team members, lead quality test planning efforts, elaborate detailed use cases that elucidate user experience requirements, manage User Acceptance Testing (UAT), and oversee deployment communications. This role requires extensive experience in the role ensuring high-impact project outcomes and continuous improvement within Ventura Foods.</div></div><div><div><h2 class="jobSectionHeader">
Major Duties and Responsibilities:</h2></div><div><div>
Each Senior BSA role is aligned to a specific enterprise value stream and is expected to develop strong end-to-end process knowledge, partner closely with business and IT stakeholders, and help ensure requirements, testing, and solutions support efficient, integrated outcomes across the full lifecycle of that value stream.</div><div>
</div><div>
The primary focus area for this position is Idea to Market. You will lead business systems analysis for the end-to-end Idea to Market value stream, partnering across R&amp;D, Marketing, Operations, Supply Chain, Quality, and IT to improve innovation-to-launch execution using Oracle Fusion.</div><ul><li>
Shape Demand: Support and partner in the identification and prioritization of business opportunities / ideas, focusing on long-term strategic goals. Lead the cultivation and refinement of these business ideas into actionable demands including comprehensive business cases.</li><li>
Process Analysis: Conduct detailed assessments of current business processes using flowcharts and analytical tools to document and help identify gaps, inefficiencies, bottlenecks, and areas for improvement which can be addressed through the use of technology.</li><li>
Business Requirements: Lead the elicitation and documentation of complex, cross-functional business requirements for corporate and strategic priority initiatives.</li><li>
Quality Assurance: Ensure business requirements are met by partnering with the QA team in blackbox testing and leading UAT efforts, including test strategy, planning, execution, and issue resolution along. Identify potential risks and develop mitigation strategies to ensure project success. Engage in post-implementation reviews to identify lessons learned and drive continuous improvement.</li><li>
Stakeholder Communication: Facilitate effective communications between business partners, delivery teams, and executive stakeholders.</li><li>
Mentoring and Training: Guide less experienced and new BSA team members. Also work with Training and Development to create effective training media and training plans for end users of solutions.</li><li>
Additional responsibilities as assigned.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Education and Experience:</h2></div><div><ul><li>
Bachelor's Degree in Technology, Engineering, or Business</li><li>
5-10 years of progressively increasing responsibility as a BSA</li><li>
Equivalent business experience, with extensive involvement in process analysis, process design and documentation</li><li>
Involvement in complex large scale and high impact projects/platform implementations that add significant business value.</li><li>
Experience supporting end-to-end Idea to Market or Innovation-to-Launch processes, from ideation and product development through commercialization and operational readiness.</li><li>
Experience documenting complex workflows, business rules, and data dependencies that support product lifecycle management and stage-gate execution.</li><li>
Experience working with Oracle Fusion in support of product, supply chain, and financial processes; exposure to PLM or product data management concepts is a plus.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Knowledge and Skills:</h2></div><div><ul><li>
Knowledge in multiple functional areas or be an expert in at least one of the following: Logistics, Product Lifecycle Management, and corporate systems (HR, Commercial, Finance, Supply Chain, and/or Operations).</li><li>
Demonstrate deep process knowledge of key end to end processes like Idea to Market.)</li><li>
Ability to perform system and process analysis duties including flow charting and value stream mapping using process and software documentation tools.</li><li>
Has direct participation and experience with multiple software platform implementations.</li><li>
Ability to partner effectively with strategy innovations and R&amp;D, Product Management, Engineering, Development, Operations, Supply Chain, Commercialization, Sales, and Finance.</li><li>
Strong background in process discovery and requirements definition for cross-functional initiatives that enable faster, more predictable product launches.</li><li>
Proven capability to lead UAT and business validation activities for solutions impacting multiple stakeholder groups with diverse needs.</li><li>
Ability to balance innovation, compliance, and operational scalability when defining and prioritizing system requirements.</li><li>
Prior experience with process improvement methodologies and tools (Kaizen, Six Sigma, Green/Black Belt, etc).</li><li>
Understanding of data systems, databases, software development life cycle, and information and application architecture.</li><li>
Experience leading the development of UAT and QA testing plans and cases.</li><li>
Ability to learn and adapt to new software and technology.</li><li>
Project management skills a plus.</li><li>
Excellent interpersonal skills.</li></ul></div></div></div>
Why Join Us: 
Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses. We make exclusive products for the world's most iconic restaurants and retailers, we provide ready-to-go product solutions for professional kitchens, and we make consumer brands everyone knows and loves. When you work for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work. As part of our team, your future is limited only by how much you&rsquo;re willing to push yourself to get there. We invest in your growth because you invest in ours. 
Ventura Foods offers career growth opportunities as well as competitive compensation and benefits:
<ul><li>Medical, Prescription, Dental, &amp; Vision &ndash; coverage beginning on your 1st day for eligible employees
</li><li>Profit Sharing and 401(k) matching (after eligible criteria is met)
</li><li>Paid Vacation, Sick Time, and Holidays
</li><li>Employee Appreciation Events and Employee Assistance Programs</li><li>
Salary Base Range of $103,685.00 - $134,453.55*</li></ul><ul><li> 
The &ldquo;base salary range&rdquo; provided above is a good faith estimate of what we expect to pay for this position in the specified markets. Ventura Foods reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and location/geography. Ventura Foods conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time.</li></ul> 
Diversity &amp; Inclusion: 
Our commitment to a diverse and inclusive environment in which all employees are treated with respect is evident in our company culture and values. We believe that fostering an environment of inclusion and a focus on diversity across our organization is vital to attracting top talent, driving innovation, and meeting the high expectations of our customers in a rapidly evolving global marketplace. 
Ventura Foods is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</div>

Business Systems Analyst, Sr

NeurOptics

<div>
 
 
 About NeurOptics
 
 
 
 NeurOptics is the global leader in the science of pupillometry, advancing neurological patient care through clinically validated, data-driven technology. Driven by a passion to improve patient outcomes, NeurOptics&rsquo; solutions are used across critical care nursing, neurology, neurosurgery, emergency medicine, and critical care medicine to inform high-stakes clinical decision-making.
 
 
 Headquartered in Irvine, California, NeurOptics operates globally with representation in more than 50 countries.
 
 
 At NeurOptics, we are passionate patient advocates. Improving neurological patient outcomes is our life&rsquo;s work.
 
 
 
 
 
 
 Role Overview
 
 
 
 The
 
 Product Manager
 
 is a key contributor within NeurOptics&rsquo; Sales and Marketing organization, responsible for
 
 owning and executing product marketing strategy
 
 for the company&rsquo;s neuroscience and pupillometry product portfolio.
 
 
 This is a
 
 high-visibility role
 
 requiring strong product judgment, clinical understanding, and cross-functional leadership. The Product Manager translates market, customer, and clinical insights into differentiated positioning, effective commercialization strategies, and sustained market expansion across U.S. and international markets.
 
 
 This position is based on site at NeurOptics&rsquo; Corporate Headquarters in Irvine, California.
 
 
 
 
 
 
 Professional Development
 
 
 
 NeurOptics is deeply committed to continuous learning and professional growth. The Product Manager will complete structured onboarding focused on clinical immersion, portfolio knowledge, and internal process alignment. Ongoing development opportunities support advancement in product leadership, strategic thinking, and cross-functional influence throughout tenure at NeurOptics.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Product &amp; Portfolio Leadership
 
 
 <ul>
 <li>
 Own and execute downstream product management strategy for neuroscience and pupillometry products, aligned with corporate objectives and the Sales Game Plan
 </li>
 <li>
 Lead product pre-launch, launch, and post-launch execution for next-generation NPi Pupillometry solutions, including medical devices and data integration products
 </li>
 <li>
 Translate product strategy into clear positioning, pricing strategy, promotional initiatives, and market execution plans
 </li>
 </ul>
 
 
 Market Strategy &amp; Customer Insights
 
 
 <ul>
 <li>
 Define market and customer requirements for current and future products through primary research, customer engagement, field presence, and scientific conferences
 </li>
 <li>
 Conduct onsite field work with customers to understand clinical workflows, adoption barriers, and value drivers
 </li>
 <li>
 Monitor competitive, clinical, and healthcare market developments that may impact product or portfolio strategy
 </li>
 </ul>
 
 
 Sales Enablement &amp; Global Commercial Support
 
 
 <ul>
 <li>
 Serve as a product subject matter expert, delivering product training, messaging, and strategic support to global sales and distribution teams
 </li>
 <li>
 Develop and deliver marketing communications and presentations to U.S. and international distribution partners aligned with key marketing initiatives and sales priorities
 </li>
 <li>
 Partner with Sales leadership to support strategic accounts, customer meetings, and market expansion initiatives
 </li>
 <li>
 Manages Marketing vendors, software and technologies, including identification and implementation of new platforms and processes
 </li>
 </ul>
 
 
 Cross-Functional Leadership
 
 
 <ul>
 <li>
 Lead product-specific core teams in a hub-and-spoke model, coordinating efforts across Sales, Clinical Education, Customer Service, Operations, Regulatory, and other stakeholders
 </li>
 <li>
 Collaborate with Regulatory Affairs to ensure appropriate alignment of product claims and marketing materials
 </li>
 <li>
 Work closely with Customer Service and Clinical teams to ensure service readiness, education, and ongoing support excellence
 </li>
 </ul>
 
 
 Forecasting, Analytics &amp; Execution
 
 
 <ul>
 <li>
 Develop and maintain sales forecasts for assigned product lines; communicate insights to Marketing, Sales Management, and Operations
 </li>
 <li>
 Leverage CRM and commercial data to identify trends, opportunities, and risks related to adoption and growth.
 </li>
 <li>
 Manage and update CRM design and functionality in conjunction with Marketing, Sales Management, Customer Service, Operations, Finance, and other stakeholders
 </li>
 <li>
 Support continuous improvement in commercialization effectiveness and execution
 </li>
 </ul>
 
 
 Field &amp; Industry Engagement
 
 
 <ul>
 <li>
 Travel with sales and clinical education teams to support sales acceleration, gather market intelligence, and strengthen customer relationships
 </li>
 <li>
 Represent NeurOptics professionally at industry conferences, customer meetings, and scientific forums
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, Biological/Clinical Science, Engineering, or related field
 </li>
 <li>
 MBA preferred
 </li>
 <li>
 5+ years of medical device or healthcare product management or product marketing experience; sales experience a plus
 </li>
 <li>
 Demonstrated experience supporting hospital-based products and familiarity with neuroscience or critical care clinical environments
 </li>
 <li>
 Strong track record of supporting product launches, portfolio growth, and cross-functional initiatives in regulated environments
 </li>
 <li>
 Excellent communication and presentation skills with the ability to influence internal and external stakeholders
 </li>
 <li>
 Strong analytical, financial, and problem-solving skills
 </li>
 <li>
 Proven ability to convert customer and product feedback into actionable marketing and commercialization strategies
 </li>
 <li>
 Highly self-directed, with the ability to manage multiple initiatives and shifting priorities
 </li>
 <li>
 Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and CRM platforms
 </li>
 <li>
 Ability to travel approximately 30% domestically, with occasional international travel
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 NeurOptics offers a competitive and comprehensive benefits package, including:
 
 <ul>
 <li>
 Competitive compensation (Salary + Bonus)
 </li>
 <li>
 100% employer-paid health benefits for the employee
 </li>
 <li>
 Company-paid vacation, sick time, and holidays
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 A collaborative, high-performance culture with strong career advancement opportunities
 </li>
 <li>
 Proudly recognized as a
 
 2025 Top Workplace
 
 by the
 
 Orange County Register
 
 </li>
 </ul>
 
 
</div>

Product Manager - Medical Device

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced popular devices like Fire tablets, Fire TV, Amazon Echo and Amazon Echo Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.
 
 
Key job responsibilities 
Design, develop, and optimize the cellular telephony framework and services layer on Android-based devices, delivering reliable voice, data, messaging, and connectivity experiences. This role owns the application processor side of the mobile telephony stack, integrating carrier requirements, platform telephony APIs, and cellular service features across various devices. 
<ul><li>Architect and implement core telephony framework components including calling, data connectivity, messaging, and advanced features such as Wi-Fi calling, eSIM provisioning, and 5G integration.</li><li>Optimize telephony stack performance for call setup latency, network registration, and power efficiency across diverse carrier networks and device configurations.</li><li>Partner with product management to translate customer experience goals into technical designs and implementation.</li><li>Collaborate cross-functionally with modem/baseband, OS platform, QA/certification, and cloud services teams to deliver differentiated telephony features end-to-end.</li><li>Lead and participate in design reviews, taking ownership of critical architectural decisions and driving resolution of complex technical issues.</li></ul> 
About the team 
We own the cellular services on various devices, building the software that connects people through voice, data, and messaging every day. We work closely with OS platform teams, QA/certification, cloud services, and product management to deliver reliable connectivity experiences across diverse carrier networks and device configurations. We take ownership of the performance and reliability that users depend on for their most fundamental connectivity experiences.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>3+ years of non-internship professional software development experience</li><li>3+ years of Android development experience</li><li>Experience building complex software systems that have been successfully delivered to customers</li><li>Knowledge of professional software engineering &amp; best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence</li><li>Bachelor's degree or equivalent</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations</li><li>Hands-on experience developing telephony and cellular services software, with deep understanding of cellular stacks (e.g., IMS, MMTel, RCS), device connectivity features, and data services.</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, Irvine - 143,700.00 - 194,400.00 USD annually 
USA, CA, Sunnyvale - 165,200.00 - 223,600.00 USD annually</div>

Software Dev Engineer

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