it desktop support specialist | information technology division Jobs in Boston

it desktop support specialist | information technology division

maintenance technician ii (parker hill) Jobs in Boston

maintenance technician ii (parker hill)

research assistant ii, pediatrics Jobs in Boston

research assistant ii, pediatrics

senior software engineer i Jobs in Boston

senior software engineer i

sql database developer ii

program specialist ii

1199 SEIU

<div><div><div><div><div>Requisition #:
</div><div><b>7410TEF</b></div>
</div><div><div># of openings:
</div><div><b>1</b></div>
</div><div><div>Employment Type:
</div><div><b>Full time</b></div>
</div><div><div>Position Status:
</div><div><b>Permanent</b></div>
</div><div><div>Category:
</div><div><b>Non-Bargaining</b></div>
</div><div><div>Workplace Arrangement:
</div><div><b>Hybrid</b></div>
</div><div><div>Fund:
</div><div><b>1199SEIU Training and Employment Funds</b></div>
</div><div><div>Job Classification:
</div><div><b>Non-Exempt</b></div></div><br>
</div>
</div><div><div><br>
<b>Responsibilities</b><br>
<ul><li>Oversee administrative processes to ensure accurate and timely data collection and entry; analyze data, develop reports, and provide recommendations based on the data</li><li>Organize and coordinate training classes to ensure successful program implementation and accessibility for all members</li><li>Oversee online enrollment system for New Hire Orientation, Skills Workshops and other programs offered to PCAs</li><li>Provide input to the Program Manager and Regional Director to help shape the homecare program and provide ongoing feedback</li><li>Work with facilitators/vendors to evaluate programs and conduct continuous improvement of education programs; develop, design,and implement assessment tools and workshops</li><li>Establish and cultivate relationships with key union and management representatives at participating facilities</li><li>Perform additional duties and projects as assigned by management</li></ul></div><p></p><div><b><br>
Qualifications</b><br>
<ul><li>Bachelor's degree in Education, Training, or equivalent years of work experience required, Master&rsquo;s degree</li><li>preferred</li><li>Minimum three (3) years experience in adult education, training or workforce development required</li><li>Proficiency in MS Word and Excel required</li><li>Knowledge of career and educational pathways and degree programs in the health care field</li><li>Knowledge of best practices in educational and career practices</li><li>Demonstrated ability to work independently</li><li>Demonstrated accomplishment and experience in designing, planning, implementing, and evaluating</li><li>education and/or training programs, preparing and managing budgets, and working in teams</li><li>Excellent organizational, record keeping, and communications skills both oral and written</li><li>Ability to work independently, prioritize and multitask; able to support multiple training programs</li><li>Ability to work flexible hours including some evenings and weekends required</li></ul></div></div></div><p></p>

Program Specialist II

WinnCompanies

WinnCompanies is searching for a Maintenance Technician II to join our team at Parker Hill, a 90-unit residential community located in Roxbury, MA.
<br><br>
In this role, you will perform maintenance functions in the community, including rental units, residential common areas, office, grounds and parking lots.
<br><br>
Please note that the pay range for this position is $29.00 per hour. Final salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
<br><br>
Responsibilities
<br><ul>
<li>Diagnose and make repairs in such areas as, but not limited to: appliances, carpentry, hardware accessories, masonry, painting, basic electrical, basic plumbing, and basic HVAC.</li>
<li>Complete assigned service requests and repairs consistent with company operating procedures.</li>
<li>Ensure vacant apartments are prepared for occupancy and market ready in accordance with company standards.</li>
<li>Perform maintenance service orders associated with the preventive maintenance program, building and safety inspection and annual unit inspection.</li>
<li>Maintain grounds and curb appeal through snow removal, landscaping, and trash management activities.</li>
<li>Be available for on-call activity during off-hours and emergencies based on a pre-determined schedule and need.</li>
</ul>
Requirements
<br><ul>
<li>1-3 years of relevant work experience.</li>
<li>A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.</li>
<li>General knowledge of electrical, plumbing, appliances, and HVAC.</li>
<li>Excellent customer service skills.</li>
<li>Good communication and interpersonal skills.</li>
<li>Basic familiarity with computers and tablets.</li>
<li>Availability for on-call activity during off hours for urgent needs.</li>
<li>Ability to speak and understand basic English.</li>
<li>Ability to work with a diverse group of people and personalities.</li>
</ul>
Preferred Qualifications
<br><ul>
<li>Vocational or technical training.</li>
<li>CAMT certification.</li>
</ul>
<b>Our Benefits:</b><br>
Regular full-time US employees are eligible to participate in the following benefits:
<br><ul>
<li>Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)</li>
<li>401(k) plan options with a company match</li>
<li>Various Comprehensive Medical, Dental, & Vision plan options</li>
<li>Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution</li>
<li>Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance</li>
<li>Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)</li>
<li>Tuition Reimbursement program and continuous training and development opportunities</li>
<li>Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options</li>
<li>Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)</li>
<li>Flexible and/or Hybrid schedules are available for certain roles</li>
<li>Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families</li>
<li>To learn more, visit winnbenefits.com</li>
</ul>
Why WinnCompanies?
<br><b>A job you can be proud of:</b> WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
<br><b>A job that challenges you:</b> Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
<br><b>A job you can learn from:</b> We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
<br><b>A team that cares:</b> We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.
<br><br>
<b>About Us:</b><br>
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.
<br><br>
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
<br><br>
If you are a California Resident, please see our Notice of Collection here.
<br><br>
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Maintenance Technician II (Parker Hill)

State Street

<div><div>The ETF product specialist will assist in driving the Americas development of a world-class offering to support the end-to-end servicing needs of ETF product sponsors. This role will support innovating development of ETF servicing capabilities, be a resource for new ETF product development and ongoing ETF product management, advise management on product structure relative to strategies which State Street may seek to deliver in the exchange traded market place, and liaise with issuers, securities exchanges, the specialist community, authorized participants, market makers, prime brokerage, data providers and other third parties in an effort to stimulate internal expertise and client growth among State Street&rsquo;s ETF administration platform.</div><div></div><div>
The requirements will include participating in strategic planning and the development of a production roadmap for the ETF service offering for State Streets service business encompassing the full product lifecycle, from concept through implementation and execution.</div><div></div><div>
Will consider other locations besides Boston</div><div>
Why this role is important to us</div><div>
You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship &mdash; for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer &mdash; across all of our locations, products, and capabilities.</div><div></div><div>
Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.</div><div></div><div>
What you will be responsible for</div><ul><li>
Conduct business reviews and analysis to ensure key deliverables and milestones are met.</li><li>
Manage across multiple business units to provide value add resources needed to deliver a market leading product offering, including custody, fund services, securities lending, etc.</li><li>
Collaborate with multiple business units (including Sales, Product, Operations, and Technology) to assess client needs and expectations.</li><li>
Perform analysis on competitors and conduct market sizing to contribute to overall product strategy.</li><li>
Identify and evaluate third-party vendors to assess potential strategic alliances to enhance product offering.</li><li>
Plan major development initiatives and milestones by working with Sales, Product, Technology, Operations, and other groups to ensure a coordinated service delivery.</li><li>
Serve as a spokesperson for ETF services offering among industry participants and new and existing clients. Attend and participate in industry related events and tradeshows to maintain visibility and market awareness.</li><li>
Support sales and services as needed in regards to the ETF product category, including formal presentations to clients and prospects.</li><li>
Participate in the development of product functionality scorecard and metrics to continuously track and improve product-level financial success, customer adoption trends, product quality metrics, and more.</li></ul><div></div><div>
What we value</div><div>
These skills will help you succeed in this role</div><ul><li>
Experience with several types of investment products, such as, 1940 Act products, UCITS, swap based products, and other trusts.</li><li>
Familiarity with facets of the exchange traded product market space including, but not limited to: service provider selection, lead market maker selection, authorized participant assignment and transfer agency, order-taking and administration operations.</li><li>
Understanding of operational flows and business processes in ETF administration</li></ul><div></div><div>
Education &amp; Preferred Qualifications</div><ul><li>
Expert knowledge of securities industry (15+ years) and ETF products (10+ years), investment strategies, data providers, market trends and competitive landscape.</li></ul><div></div><div>
Salary Range:</div>
$170,000 - $267,500 Annual<div></div><div>
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.</div><div></div><div><i>
Employees are eligible to participate in State Street&rsquo;s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.</i></div><div><i>
For a full overview, visit </i><div><i>https://hrportal.ehr.com/statestreet/Home</i></div><i>.</i></div><div></div><div>
About State Street</div><div></div><div>
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.</div><div></div><div>
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you&rsquo;ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.</div><div></div><div>
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.</div><div></div><div>
Discover more information on jobs at <div>StateStreet.com/careers</div></div><div></div><div>
Read our <div>CEO Statement</div></div><div></div><div>
Job Application Disclosure:</div><div>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div></div>

ETF Product Specialist Asset Servicing, Managing Director

Boston Medical Center

<div><p><b>Position: </b>Research Assistant II, Pediatrics
</p><p><b>Location: </b>Boston, MA</p><p><b>
Schedule: </b>40 hours per week, On-site</p><p></p><p><b>
ABOUT BMC:</b></p><p></p><p>
At Boston Medical Center (BMC), our diverse staff works together for one goal &mdash; to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.</p><p></p><p>
You&rsquo;ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you&rsquo;ll have the tools you need to take charge of your own practice environment.</p><p></p><p><b>
POSITION SUMMARY</b><b>:</b></p><p></p><p>
The RA2 will oversee the administrative aspects of the grant and interact with study subjects, clinical research coordinators, study investigators, work study students and other research staff. Duties include: assisting with patient recruitment, scheduling study visits, administering questionnaires, creating and filing case report forms, entering and updating data, maintaining databases, running reports, storing samples, and performing other administrative tasks in support of the clinical studies.
</p><p></p><p><b>JOB RESPONSIBILITIES:
</b></p><ul><li>Responsible for the administrative aspects of the research study, including: managing program records and handling communication needs of the program. Provides assistance in the development of reports, presentations, and data analysis.</li>
<li>Assists in data collection and provides feedback on study&rsquo;s progress.</li>
<li>Develops and implements patent recruitment strategies.</li>
<li>Recruits subjects to participate by using approved methodologies. Conducts the enrollment of study participants, including explaining research procedures, and obtaining informed consent. Makes independent judgements of suitability of potential participants for clinical trials.</li>
<li>Schedules appointments of study participants; conducts reminder phone calls and/or sends mailouts.</li>
<li>Perform administrative duties associated with the study&rsquo;s Data Monitoring and Safety Board, tracking and reporting adverse events and collecting data specified by the DSMB.</li>
<li>Prepares and maintains Institutional Review Board (IRB) approvals and correspondence, including amendments and renewals as necessary.</li>
<li>Recommends changes to protocols and evaluates data.</li>
</ul><p></p><p><b>
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).</b></p><p></p><p><b>
JOB REQUIREMENTS</b></p><p></p><p><b>
EDUCATION:</b></p><ul>
<li><p>
Bachelor&rsquo;s degree is required (Major in a field related to the research highly preferred.)</p></li>
<li><p>
Master&rsquo;s Degree is preferred.</p></li>
</ul><p></p><p><b>
EXPERIENCE</b></p><ul>
<li><p>
2-5 years of experience and have demonstrated sound independent judgement and competencies in research methodologies. (with Master's degree, no experience required.)</p></li>
<li><p>
Experience with recruiting subjects, with an understanding of the ethical and technical conduct of research.</p></li>
</ul><p></p><p><b>
KNOWLEDGE AND SKILLS:</b></p><ul>
<li>
Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.</li>
<li>Excellent English communication (oral and written) and interpersonal skills.</li>
<li>Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations</li>
<li>Proficiency with Microsoft Office applications including Word, Excel, and Access and PowerPoint. Experience with statistical analysis tools a plus. Ability to perform basic data management tasks (coding, data entry, data cleaning, retrieval). Ability to perform basic data analysis and reporting (in words, numbers and graphics).</li>
<li>High degree of computer literacy; experience using quantitative data analysis software helpful (e.g., SPSS, SAS, Minitab). Analytical skill and ability to resolve technical problems and interpret acceptability of data results</li>
</ul><p></p><p><b>
JOB BENEFITS:</b></p><ul>
<li>
Competitive pay</li>
<li>Tuition reimbursement and tuition remission programs</li>
<li>Highly subsidized medical, dental, and vision insurance options</li>
<li>Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research.</li>
<li>Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science.</li>
</ul><p></p><p><b>
ABOUT THE DEPARTMENT:</b></p><p></p><p>
As the primary teaching hospital for Boston University Chobanian &amp; Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn&rsquo;t dictate health.</p><p></p><p>
Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.</p><p></p><p><b>
Compensation Range:</b></p>
$35,500.00- $49,500.00<p>
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.</p><p><b>
NOTE</b>: This range is based on Boston-area data, and is subject to modification based on geographic location.</p><p></p><p>
Equal Opportunity Employer/Disabled/Veterans</p><p>
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</p></div>

Research Assistant II, Pediatrics

Massachusetts School Building Authority

<div></div><div><div><b>Job Title: </b>SQL Database Developer 2</div><div><b>
Department: </b>Information Technology</div><div><b>
Reports To: </b>Development Lead
</div><div><b>FLSA:</b> Exempt</div><div><b>
Hours per Week:</b> 37.5</div><div><b>
Status:</b> Full-Time</div><div><b>
Grade:</b> 12</div><div></div><div><b><br>
Position Summary
</b></div><div>The SQL Database Developer II is responsible for the design, development, testing, implementation and support of Microsoft SQL-based relational databases and the suite of MSBA Applications. These databases are used to collect and analyze data gathered through the MSBA&rsquo;s custom web applications that are both internal and client-facing. This position is also responsible for developing and supporting complex data sets utilizing various reporting platforms.<br>
</div><div></div><br>
<div>This position will ensure that data is available to all users and administer the database systems through security, backup and recovery, tuning, automation and disaster recovery planning and testing for MSBA database environments. Working with the IT team, the SQL Database Developer II will participate in the full development life cycle to meet the business objectives of the MSBA.</div>
<h3 class="jobSectionHeader"><b>Essential Functions and Responsibilities</b></h3><ul><li>
Design, develop, test, and implement changes and enhancements to current and developing SQL Databases as required</li><li>
Develop an understanding of MSBA business processes and workflows to align database architecture with such processes and workflows.</li><li>
Support business and client users of the web application through &ldquo;back-end&rdquo; database problem solving and troubleshooting of various complex issues as they arise</li><li>
Work with Web development team to design and develop application business and data layers.</li><li>
Write and maintain comprehensive documentation, including database dependencies, database inventory, basic database troubleshooting, and daily database operations documents.
</li><li>Maintain and optimize the databases, data sources and Query server performance, including migrating new changes from online databases to the query database server</li><li>
Design and implement new tables to store data and related performance monitoring</li><li>
Design appropriate indexes for new tables, and analyze existing indexes for improvement
</li><li>Code stored procedures of high complexity to meet business requirements
</li><li>Work to implement and maintain SSRS reports ensuring they are of the highest data and visual quality
</li><li>Oversee database performance issues and guide optimizations in systems design</li><li>
Implement physical data model and data access layer</li><li>
Deliver work products that meet specifications, are free of defects, and have excellent performance</li><li>
Cultivate and maintain strong relationships with co-workers and project teams</li><li>
Support development and ongoing maintenance of MSBA Applications</li><li>
Keep up to date with database development best practices</li><li>
Support the operational strategies and priorities of the MSBA.</li><li>
Perform other duties as assigned</li></ul><h3 class="jobSectionHeader"><b>
Required Education, Experience, and Skills</b></h3><ul><li>
Four-year degree in technical discipline and 7+ years of relevant professional experience in SQL database development</li><li>
Ability to work hybrid work schedule - minimum of two (2) in-office days per week</li><li>
Strong Microsoft Windows and SQL Server 2017(and above) and T-SQL programming skills</li><li>
Follow proper application, operations, standards, policies, and procedures. Ensure that the integrity and consistency of company databases is maintained.</li><li>
Experience planning, testing and implementing database software upgrade cycles.</li><li>
Minimum 5 years of working in an object-oriented environment, hands-on experience with ASP.Net or Core, VB .Net, C# and Visual Studio 2017 (or above).</li><li>
Experience with versioning control environments, such as Azure DevOps, Git, TFS is a must.</li><li>
Highly experienced in SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS)</li><li>
Experience in Database Design, Development, and Administration.</li><li>
Experience with web-enabled enterprise applications, protocols and standards</li><li>
 Practical database administration experience</li><li>
Experience in architecting, designing and implementing complex databases</li><li>
Experience in code migration, database change management and data management through the various stages of the development lifecycle</li><li>
Strong communication skills and the ability to work both independently and as part of a team.</li><li>
Strong analytical and problem-solving skills</li><li>
A task driven mindset as well as effective multitasking and follow-up skills</li><li>
Professional interpersonal, team-oriented style; ability to work and build trust with a diverse range of people</li><li>
Ability to work with tight deadlines</li><li>
Exhibit a professional &lsquo;can-do&rsquo; attitude and flexible work style approach.</li><li>
Ability and willingness to proactively research and/or resolve issues</li><li>
Ability to be reliable and punctual
</li></ul><h3 class="jobSectionHeader"><b>Preferred Education, Experience, and Skills</b></h3><ul><li>
Relevant Microsoft Certifications</li><li>
Masters in technical discipline</li><li>
Experience with cloud-based services and solutions</li><li>
Experience with network/storage architecture</li><li>
Experience with BI reporting tools such as Tableau and Power BI
</li><li>Experience with Project Management Methodologies like Agile and ITIL</li></ul><div><i>
This job description is intended to be general and will evolve over time. The description is subject to periodic updating. At management&rsquo;s discretion, the employee may be assigned different or additional duties from time to time.</i></div></div>

SQL Database Developer II

Massachusetts Office of the Attorney General

<div><p><b>IT DESKTOP SUPPORT SPECIALIST<br>
</b></p><p></p><br>
<br>
<p>Executive Bureau
</p><p>Information Technology Division
</p><p>(Boston Office or Regional Office)<br>
</p><p></p><br>
<p>The Attorney General Andrea Joy Campbell&rsquo;s Office is looking for a highly motivated individual to join the Information Technology Division as an IT Desktop Support Specialist. The IT Desktop Support Specialist is a detail-oriented and customer-focused member of our technology team. This role is responsible for providing frontline support to employees, ensuring smooth onboarding and offboarding processes, managing IT assets, and resolving technical issues in a Windows 11 and Microsoft 365 environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to IT service delivery.<br>
</p><p></p><p>Primary Duties:
</p><p>Onboarding &amp; Offboarding
</p><ul><li>Set up and configure new user accounts, devices, and software.
</li><li>Ensure departing employees are properly offboarded, including account deactivation and equipment retrieval.
</li></ul><p>IT Service Desk Support
</p><ul><li>Act as the first point of contact for IT-related issues via phone, email, or ticketing system.
</li><li>Provide Tier 1 support for hardware, software, and network issues, escalating when necessary.
</li></ul><p>Equipment Deployment
</p><ul><li>Prepare, image, and deploy laptops, desktops, and peripherals to end users.
</li><li>Maintain inventory of IT equipment and ensure timely replacements or upgrades.
</li></ul><p>Technical Issue Resolution
</p><ul><li>Troubleshoot and resolve common desktop, application, and connectivity problems.
</li><li>Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
</li></ul><p>Asset Management
</p><ul><li>Assist with tracking and maintaining IT assets in the asset management system.
</li><li>Ensure accurate documentation of equipment assignments and returns.
</li></ul><p>Tier 1 Cybersecurity Support
</p><ul><li>Monitor and respond to basic security alerts and incidents.
</li>Educate users on security best practices and assist with password resets, MFA, and phishing reports.<br>
<li>
</li></ul><p></p><br>
<br>
<p>Position Requirements:
</p><ul><li>Associate or bachelor&rsquo;s degree in information technology or related field or equivalent experience.
</li><li>A minimum of zero to three (0&ndash;3) years of experience in IT desktop support or help desk role.
</li><li>Knowledge of Windows 11 operating system and Microsoft 365 applications.
</li><li>Basic understanding of cybersecurity principles and incident response.
</li><li>Excellent problem-solving, organizational, and communication skills.
</li><li>Ability to work independently and collaboratively in a fast-paced environment.
</li><li>Familiarity with IT asset management practices and ticketing systems, preferred.
</li><li>Knowledge of endpoint management tools (e.g., Intune, SCCM), preferred.
</li><li>Exposure to ITIL practices and service desk workflows, preferred.
</li>CompTIA A+, Network+, or Security+ certification, a plus.<br>
<li>
</li></ul><p></p><p>Position Type : Full-Time/Exempt. Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.<br>
</p><p></p><br>
<br>
<p>Salary range : $60,000<br>
</p><p></p><br>
<p>The application deadline for this posting is January 30, 2026, at 5:00 PM (ET).<br>
<br>
</p><p></p><p>Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.<br>
</p><p></p><p>Inquiries regarding position &amp; status may be made to :
</p><p>Kevin Coluci, Chief Information and Security Officer
</p><p>Information Technology Division
</p><p>617-963-2008<br>
</p><p></p><p><i>The Attorney General&rsquo;s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General&rsquo;s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.</i></p></div><p></p>

IT Desktop Support Specialist | Information Technology Division

Community Care Cooperative

<p></p><div><p><b>Title</b>: Epic Analyst I, Professional Billing &amp; Claims
<br>
<b>Reports to</b>: Manager of Professional Billing and Claims
<br>
<b>Classification</b>: Individual Contributor<br>
<b>Location</b>: Boston (Hybrid)<br>
<b>Job description revision number and date</b>: V: 3.0; 11.3.2025</p><p><br>
Organization Summary:<br>
Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Quality Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving 150,000 Medicaid beneficiaries who receive primary care at 18 health centers across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities and to strengthen our health center partners.</p><p><br>
Job Summary:<br>
The Professional Billing Claims Analyst II position will be housed under a new subsidiary organization of C3, Community Technology Cooperative, LLC (CTC). To implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the software applications utilized by CTC in conducting daily operations under the direction of the Manager of Professional Billing and Claims. This includes:</p><div><ul><li><br>
Maintaining current clinical, financial, and administrative applications, implementing new clinical, financial, and administrative applications</li><li>Assisting in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations</li><li>Assisting users in developing reports and analyses, troubleshooting, and resolution of application issues</li><li>Working with the IT Education staff to assist in training users and in the development of documentation</li><li>Maintaining a level of knowledge about IT operations and network issues and maintaining current industry knowledge</li></ul></div><div><br>
Responsibilities:<br>
<ul><li>Ability to maintain current system applications</li><li>Facilitate end users&rsquo; ability to understand and maximize the use of the software to perform daily operations</li><li>Evaluate user knowledge and work with IT education staff to develop specialized training when necessary; educate users in system optimization</li><li>Acts as liaison between users and the software vendor(s)</li><li>Guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance</li><li>Ensure system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendors</li><li>Integrate new application(s) in the existing HIS according to the implementation schedule</li><li>Respond to user questions with timely answers and/or referral to appropriate department/person</li><li>Assist users with technical problems by alerting HIS Operations staff to the need for repair or investigation</li><li>Coordinate with Database Analysts to provide expertise in the development of reports and analyses</li><li>Work with other IT staff to ensure interfaces between applications and systems are functioning properly</li><li>Maintain and periodically review dictionaries, assist in entering and maintaining user codes, maintain the security of applications, and ensure consistency between various dictionaries</li><li>Investigate on timely basis discrepancies in statistics which could indicate a problem with the accuracy of data</li><li>Work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze computer system functions and compare data and existing systems both functionally and procedurally</li><li>Implement new clinical, financial, and administrative software, including add-on features, and/or new routines in existing applications</li><li>Participates with other IT staff and other clinical, financial, and administrative areas in the planning and implementation stages of the application, including the development of dictionaries</li><li>Work with Department Managers and IT Education staff to ensure training programs for use of applications are developed and conducted for all levels of users and participate in such programs when needed</li><li>Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions</li><li>Assist departments with the development of downtime procedures</li><li>Work with Operation Manager and staff to establish schedules for report production and system jobs to maintain balanced system utilization and minimize system degradation, if necessary</li><li>Sustain working knowledge of key functions of all aspects of the department in order to provide emergency coverage in the absence of others in the department</li><li>Work with Applications Manager to accomplish other departmental tasks</li><li>Notify the Applications Manager of requests for custom modifications to standard applications and of any updates to standard systems which replace existing custom modifications so that the Application Manager can take appropriate action</li><li>Assist in the development of IT policies and procedures and notify users as appropriate</li><li>Participate in applications on-call rotation for the information system</li><li>Participate in workgroups and committees as necessary</li><li>Demonstrates competent and effective job performance skills as evidenced by the volume, skill, and technical knowledge of work performed, neatness, accuracy, thoroughness, and completeness, and the ability to follow instructions</li><li>Strong attention to detail</li><li>Ability to manage multiple priorities in an effective and organized manner</li><li>Demonstrates the ability to interact effectively and in a professional manner with peers</li></ul>
Administration, and other customers as demonstrated by willingness to work with others to achieve CTC&rsquo;s goals<br>
<ul><li>Ability to present a friendly and positive manner, willingness to seek additional tasks</li><li>Responsibility to assist the department and/or peers, ability to be flexible and perform new tasks and adjust to change even under pressure</li><li>Ability to accomplish results by working effectively with or through other people</li><li>Ability to hear and communicate with others in a clear, understandable, and professional manner in person and on the phone</li><li>Ability and commitment to provide outstanding customer service</li><li>Ability to actively listen, demonstrate patience and empathy, and authentically engage with individuals in a caring and helpful manner</li><li>Ability to identify and resolve problems and maintain composure and sound judgment in difficult or stressful situations</li><li>Maintain current industry knowledge by attending industry seminars, reviewing professional literature, and communicating on a regular basis with other IT analysts</li><li>Required to travel onsite for site visits and project milestones either at the health center or the CTC office in Boston</li></ul></div><p></p><div><br>
Required Skills:<br>
<ul><li>Ability to understand, analyze, document, and explain business processes and the data that underly them</li><li>Experience working with Electronic Health Records, medical claims, and other health care data</li><li>Experience working with Clearinghouses to facilitate claims transmission preferred</li><li>Flexible and adaptable to change in a fast-paced environment</li><li>Demonstrated ability to work both independently and as part of a team</li><li>Demonstrated ability to thrive in a fast-past environment</li><li>Nuanced interpersonal communication skills</li><li>Weekly on-call will be a requirement for this position</li></ul></div><p></p><div><br>
Desired Other Skills:<br>
<ul><li>Familiarity with the MassHealth ACO program</li><li>Familiarity with Federally Qualified Health Centers</li><li>Experience working in a provider organization</li><li>Experience working in a managed care environment</li><li>Experience with anti-racism activities, and/or lived experience with racism is highly preferred</li></ul></div><p></p><div><br>
Qualifications:<br>
<ul><li>Bachelor&rsquo;s degree in a healthcare-related field, Information Systems or Business Management</li><li>Resolute Professional Billing Claims Administration and Electronic Remittance certification preferred, but not required</li><li>0-1 years of healthcare or Epic experience</li><li>Prior EHR support experience preferred, but not required</li></ul></div><p><b><i><br>
** In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **</i></b></p></div>

Analyst I, Professional Billing & Claims

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