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assistant manager demand planning

project scheduler

Worley

<div>
 
 Building on our past. Ready for the future
 
 
 
 Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
 
 
 The
 
 Planning &amp; Scheduling Manager
 
 is responsible for leading the planning and scheduling function, ensuring the development, coordination, and control of project schedules in alignment with contractual, technical, and quality requirements. This role provides strategic oversight, fosters cross-discipline collaboration, and drives best practices to support efficient project execution across all phases.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Organizes and leads Worley Planning &amp; Scheduling team to help the Customer ensure the project is effectively and technically developed to meet the contract and standards' requirements, local and international codes, timeline and budget during all project phases &ndash; design, installation, testing and commissioning.
 </li>
 <li>
 Responsible for providing the necessary support and input to Worley Project Manager and team.
 </li>
 <li>
 Represents Worley Planning &amp; Scheduling at internal &amp; external meetings on the project.
 </li>
 <li>
 Establishes Planning &amp; Scheduling resource requirements and sources the necessary resources.
 </li>
 <li>
 Ensures Worley Planning &amp; Scheduling systems and procedures are developed and rolled out for the project and work is performed in accordance with Worley internal processes and procedures.
 </li>
 <li>
 Coordinates effectively with other project disciplines.
 </li>
 <li>
 Ensures Worley Planning &amp; Scheduling team is correctly reporting.
 </li>
 <li>
 Ensures that the Worley Planning &amp; Scheduling team and any 3rd party subcontractors adhere to the overall project execution plan and project quality plan.
 </li>
 <li>
 Coordinates the with Customer and Worley project management team to ensure proper support in schedule management and adherence for the project.
 </li>
 <li>
 Ensures accuracy and timeliness of schedule management by the assigned Worley employees
 </li>
 <li>
 Gathers data from Worley project management and other organizations to ascertain issues impacting the project schedule.
 
 
 </li>
 </ul>
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher in Engineering, Business or equivalent.
 </li>
 <li>
 Strong technical, legal and commercial skills;
 </li>
 <li>
 10+ years of experience in planning &amp; scheduling and experience effectively managing and working in multi-cultural teams.
 </li>
 <li>
 Nuclear power plant experience is required.
 </li>
 <li>
 Excellent communication and negotiation ability.
 
 
 </li>
 </ul>
 
 Special Job Requirements
 
 
 
 <ul>
 <li>
 Ability to manage issues to closure in a multi-cultural, ambiguous environment.
 </li>
 <li>
 Ability to communicate, influence and persuade without formal authority.
 </li>
 <li>
 Excellent written and verbal communication skills in English are essential, understanding of Russian is a plus.
 </li>
 <li>
 Prudent use of confidential information.
 </li>
 <li>
 Organized and disciplined, capability to plan and schedule tasks and events.
 </li>
 <li>
 Understanding of project estimates and budgets.
 
 
 </li>
 </ul>
 
 Moving forward together
 
 
 
 We&rsquo;re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
 
 
 We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
 
 
 And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
</div>

Planning & Scheduling Manager

Colas Rail Egypt كولاس ريل مصر

<div>
 
 About This Job
 
 
 
 Results-driven Planning &amp; Testing Engineer responsible for developing, updating, and coordinating System Test schedules in alignment with subsystem sequencing and overall project timelines. Manages daily and weekly testing programs, establishes System Testing &amp; Commissioning reference configurations, monitors testing anomalies, and compiles documentation for the Taking Over Certificate. Actively contributes to the preparation and control of Construction, Working, Recovery, and Short-Term Look Ahead Programs using Primavera P6, while supporting progress monitoring across engineering, procurement, and construction phases. Ensures timely reporting of critical issues, prepares performance reports and KPIs, and supports project management through accurate scheduling, data analysis, and structured reporting frameworks.
 
 
 Main Duties and Responsibilities
 
 
 <ul>
 <li>
 Draw up and update the System Test schedule, considering the constraints of the Subsystems sequencing and needs.
 </li>
 <li>
 Draw up the daily and weekly test schedule, considering the project test schedule (rail and Gantt).
 </li>
 <li>
 Establish the System Testing &amp; Commissioning reference configuration.
 </li>
 <li>
 Monitor the status of testing anomalies.
 </li>
 <li>
 Collect all the test data needed to draw up the Taking Over Certificate file.
 </li>
 <li>
 Participate in the preparation of Construction Program, Working Program, Recovery Program, Short Term Look ahead Program as and when required using Primavera P6 software.
 </li>
 <li>
 Participate in the preparation of various reporting formats setting the project reporting criteria.
 </li>
 <li>
 Participate in monitoring and controlling the progress of key activities included under engineering, procurement, construction, phases; collection of data and updating of Projects Schedules (Baseline, Construction, Short Term Look ahead Program) using Primavera P6 Software.
 </li>
 <li>
 Awareness of all the critical issues, which affects the progress of the work and reporting of these in a timely manner to Project Management.
 </li>
 <li>
 Participate in the coordination and preparation of daily, weekly and monthly reports and preparation of Key Performance Indicators for all main trades / activities and cost centers as required.
 
 
 </li>
 </ul>
 
 Qualifications/Experience Required
 
 
 
 <ul>
 <li>
 Education:
 
 
 </li>
 </ul>
 Bachelor&rsquo;s degree in engineering.
 
 
 Masters/MBA or PMP is a plus.
 
 
 
 Experience
 
 
 
 +2 years&rsquo; experience in the Planning Department within Rail/Construction, or similar field.
 
 
 Must be innovative, detail-oriented, experienced in highly visible/controversial projects
 
 
 Capable of managing multiple high-priority assignments
 
 
 Very good interpersonal skills to develop good working relationships with staff, officials and stakeholders and to resolve complaints
 
 
 Very good analytical skills to interpret research data for reports and apply mathematic techniques in practical situations
 
 
 Reading comprehension to understand technical and legal materials.
 
 
 Ability to work on several projects or issues simultaneously
 
 
 Ability to provide effective supervision and staff management
 
 
 Ability to manage projects effectively and meet firm deadlines
 
 
 Effective written and verbal communication skills
 
 
 Ability to manage and conduct in-person and virtual public participation activities, meetings and hearings
 
 
 
 Language Requirements
 
 
 
 Arabic &amp; English is a must, French is a plus.
 
 
 
 Core Competencies And Skills
 
 
 
 <ul>
 <li>
 Innovativeness, resourcefulness, and capacity for quick learning.
 </li>
 <li>
 Demonstrates and safeguards ethics and integrity.
 </li>
 <li>
 Self-motivated and exhibits engagement and commitment to the success of his organization.
 </li>
 <li>
 Ability to work as a team player.
 </li>
 <li>
 Ability to communicate effectively.
 </li>
 <li>
 Fosters open and healthy communication across the wider team.
 </li>
 <li>
 Ability to multitask and perform under minimal supervision.
 </li>
 <li>
 Demonstrates a continuous tendency to learn, share knowledge and encourage contribution across team members.
 </li>
 <li>
 Solid work ethics.
 </li>
 <li>
 Take the necessary measures to ensure safety and to protect his/her employees&rsquo;/colleagues&rsquo; health.
 
 
 </li>
 </ul>
 About Colas Rai;
 
 
 
 Colas Rail Egypt
 
 is the local subsidiary of Colas Rail, operating in Egypt since 1980. It specializes in railway and metro infrastructure, including electrification, power supply systems, track works, and electromechanical installations. The company has played a major role in the construction and development of Cairo Metro Lines 1, 2, and 3, delivering engineering, construction, testing, and commissioning services for urban rail projects across Egypt.
</div>

Planning Engineer

Interact Technology Solutions

<div>
 
 Summary
 
 
 
 As a Project Coordinator, you will be responsible for assisting in project planning, preparing reports, maintaining project documentation, and following up on project progress. You will coordinate between engineering, procurement, and site teams to ensure smooth workflow, compliance with project timelines, and client satisfaction. The position requires strong organizational skills, attention to detail, and a solid understanding of light current systems.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Assist the Project Manager in preparing project schedules, action plans, and resource allocation.
 </li>
 <li>
 Coordinate daily project activities across internal teams (engineering, procurement, site).
 </li>
 <li>
 Track project milestones, progress, and deliverables, ensuring deadlines are met.
 </li>
 <li>
 Maintain accurate project documentation including contracts, drawings, correspondence, and reports.
 </li>
 <li>
 Prepare periodic status updates and progress reports for management and clients.
 </li>
 <li>
 Coordinate with suppliers and subcontractors to ensure timely delivery of materials and services.
 </li>
 <li>
 Monitor risks, issues, and changes in project scope, escalating when necessary.
 </li>
 <li>
 Support in preparing technical and financial project documents for tenders and proposals.
 </li>
 <li>
 Ensure compliance with company standards, safety regulations, and client requirements.
 </li>
 <li>
 Provide administrative and clerical support to the project management team.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical engineering, Electronics, Communications, or related field.
 </li>
 <li>
 2&ndash;3 years of experience in project coordination or project management within the light current or low current systems industry.
 </li>
 <li>
 Experience in handling systems such as CCTV, access control, fire alarm, BMS, or UPS is a plus.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Knowledge of project management tools and MS Office (Excel, Word, PowerPoint, Project).
 </li>
 <li>
 Basic understanding of light current/low current systems.
 </li>
 <li>
 Familiarity with project scheduling techniques (Gantt charts, timelines, etc.).
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Excellent communication and reporting skills.
 </li>
 <li>
 Detail-oriented with strong follow-up skills.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Team player with a proactive attitude.
 </li>
 </ul>
</div>

Light Current Project Coordinator

Decima International

<div>
 Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:
 
 
 Approach each client engagement as a
 
 partnership
 
 , create an environment that attracts the
 
 most talented professionals
 
 and allows them to flourish, and regulate
 
 growth
 
 to maintain
 
 excellence
 
 in our service standards.
 
 
 If you are interested in a long and rewarding career working with high-profile clients on some of the most challenging projects in the world, then Decima is where you belong. At Decima, you will be able to explore incredible growth and professional development opportunities.
 
 
 We are looking for a driven and capable
 
 Senior Planning Engineer
 
 to support us with the development of multiple data center projects for one of the top technology clients in the world. This is a client-facing role. You will be responsible for performing more complex aspects of planning and scheduling, including planning, change management, scheduled maintenance, and multi-project resource management.
 
 
 We are looking to bring in dedicated individuals with a passion for innovation and talent for multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world, together.
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Establish a strong relationship with the client and communicate with both technical and management-level personnel.
 </li>
 <li>
 Prepare PowerPoint decks and present to management on progress, findings, and recommendations.
 </li>
 <li>
 Review project plans, requirements, and specifications.
 </li>
 <li>
 Work with the client and contractors to establish work breakdown structures (WBS), CPM baseline schedules, and integrated master schedules (IMS).
 </li>
 <li>
 Load schedules with resource and cost information.
 </li>
 <li>
 Perform resource analyses to identify potential bottlenecks and resource strain.
 </li>
 <li>
 Update, maintain, and revise monthly and weekly schedules and reports.
 </li>
 <li>
 Coordinate and conduct reviews of consultants, contractors, and vendor schedules, to ensure plans are achievable and meet the client's standards and contract specifications.
 </li>
 <li>
 Report on comparisons of monthly schedule updates - including changes, delays, or accelerations.
 </li>
 <li>
 Developing and implementing an earned value system (EVM) that accurately measures project work progress and performance.
 </li>
 <li>
 Identify program and project risks and provide recommendations to mitigate the impact of these risks.
 </li>
 <li>
 Perform what-if and delay analyses as needed.
 </li>
 <li>
 Act as the primary communication link between the company and clients regarding contracts and project progress and the ability to handle client demands.
 </li>
 <li>
 Perform other related duties as required and assigned.
 
 
 </li>
 </ul>
 
 QUALIFICATIONS
 
 
 
 
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 8+ years of construction planning and scheduling experience.
 </li>
 <li>
 Fluency in English is a must.
 </li>
 <li>
 Bachelor's degree in construction engineering, engineering, project management, or related technical field.
 </li>
 <li>
 Vertical construction/mission-critical projects experience is a must (Hotels, Hospitals, Mixed-use buildings, etc.).
 </li>
 <li>
 An excellent understanding of construction and scheduling best practices.
 </li>
 <li>
 Highly proficient in Primavera P6, including resource management (resource and cost loading, tracking, leveling, reporting, etc.).
 </li>
 <li>
 Highly proficient in Microsoft Project.
 </li>
 <li>
 Experience developing various types of reports, targeting different audiences (i.e., critical path reports, resource histograms, forecast reports, etc.).
 </li>
 <li>
 Experience in client-facing positions.
 </li>
 <li>
 Demonstrated ability to understand technical and complicated construction programs and the ability to communicate progress to both technical and management-level personnel.
 </li>
 <li>
 Strong communication skills, including the ability to communicate with any audience clearly and accurately.
 </li>
 <li>
 Advanced in Microsoft Office programs, especially Excel (Reporting).
 
 
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 Master's degree in construction management.
 </li>
 <li>
 Data center construction experience.
 </li>
 <li>
 Microsoft Power BI experience.
 </li>
 <li>
 Earned Value Management experience.
 </li>
 <li>
 PSP or PMI-SP certification.
 </li>
 <li>
 Active membership in PMI, AACEi, or similar associations.
 
 
 </li>
 </ul>
 
 POSITION DETAILS
 
 
 
 <ul>
 <li>
 Position: Senior Planning Engineer.
 </li>
 <li>
 Location (Office-based): Heliopolis, Cairo.
 </li>
 <li>
 Position Classification: Salary-based full-time hours.
 
 
 </li>
 </ul>
 
 PRODUCTIVITY TOOLS
 
 
 
 <ul>
 <li>
 Primavera P6
 </li>
 <li>
 Microsoft Project
 </li>
 <li>
 Microsoft Office
 </li>
 <li>
 Microsoft 365
 
 
 </li>
 </ul>
 Decima International is an Equal Opportunity Employer who is committed to the safety and wellbeing of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.
 
 
 At Decima International, we offer a competitive salary package, including paid time off and performance-based bonuses. We also provide excellent medical, vision and dental insurance for our employees.
</div>

Senior Planning Engineer

Siemens

<div>
 Siemens Mobility (SMO) is the world&rsquo;s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods&mdash;helping to improve the quality of everyday life for millions worldwide.
 
 
 Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our offerings include rail vehicles, rail automation, road traffic management systems, rail electrification, and services.
 
 
 In Egypt, Siemens Mobility is delivering one of the country&rsquo;s first high-speed rail system. This landmark project, spanning approximately 2,000 kilometers, will connect 60 cities across Egypt, transforming transportation for both passengers and goods. Participating in this project could be a pivotal milestone in your career and a significant historical achievement for the region.
 
 
 Today, we are recruiting for a
 
 Scheduling Engineer
 
 to join our team in Egypt. This is an excellent career opportunity for professionals looking to join a truly international team in one of the biggest projects of Siemens Mobility.
 
 
 
 What Are My Responsibilities?
 
 
 
 <ul>
 <li>
 Implement and support project schedule management procedures in accordance with approved planning standards and project requirements.
 </li>
 <li>
 Develop, maintain, and update Primavera P6 schedules from scratch, including phase-based, resource-loaded, and cost-loaded schedules.
 </li>
 <li>
 Prepare detailed work packages, execution schedules, and look-ahead plans aligned with site activities.
 </li>
 <li>
 Collect, verify, and update progress data in close coordination with site engineers and project teams.
 </li>
 <li>
 Analyze schedule deviations, delays, conflicts, and impacts, and propose effective mitigation and recovery measures.
 </li>
 <li>
 Perform Earned Value (EV) analysis and support project control and performance monitoring activities.
 </li>
 <li>
 Coordinate planning and scheduling activities with project managers, site staff, and consortium partners, as applicable.
 </li>
 <li>
 Prepare and issue monthly progress reports, including deviation analysis, S-curves, schedule variance, critical path updates, and resource reports.
 </li>
 <li>
 Support internal and client schedule submissions, baseline updates, and reporting requirements.
 </li>
 <li>
 Assist in the development and maintenance of planning dashboards and reporting tools
 
 
 </li>
 </ul>
 
 What Are My Qualifications?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Electrical/Construction Management/ Mechatronics/Mechanical Engineering or related fields) .
 </li>
 <li>
 3-5 years of experience in planning, scheduling, or project controls roles.
 </li>
 <li>
 Advanced working knowledge of Primavera P6 and MS Project. PowerBI is a plus.
 </li>
 <li>
 Strong site-based experience with direct involvement in execution-phase planning .
 </li>
 <li>
 Proven experience in Earned Value Management (EVM) and schedule performance analysis.
 </li>
 <li>
 Experience in railway or infrastructure projects is an advantage.
 </li>
 <li>
 Familiarity with contractual schedule submissions and client reporting is a plus.
 </li>
 <li>
 Strong analytical, organizational, and problem-solving skills.
 </li>
 <li>
 Fluency in written and spoken English to communicate effectively with project stakeholders.
 
 
 </li>
 </ul>
 
 What else do I need to know?
 
 
 
 As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
 
 
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 
 
 Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com
 
 
 We are looking forward to receiving your online application.
 
 
 Please note: Only complete applications can be considered in the selection process
</div>

Scheduling Engineer @Siemens Mobility Egypt

Oceaneering

<div>
 
 Company Profile
 
 
 
 Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
 
 
 
 Duties And Responsibilities
 
 
 
 The Project Coordinator provides assistance to Oceaneering Projects Group (OPG) that support and align with execution and project requirements.
 
 
 
 Functions
 
 
 
 <ul>
 <li>
 Assist the Project Manager and department personnel to manage multiple projects, activities, and associated resources.
 </li>
 <li>
 Consult with project staff to outline work plan.
 </li>
 <li>
 Provide project support by developing, maintaining, and reporting on project progress.
 </li>
 <li>
 Produce any required schedule analysis for those projects and/or deliverables, as required.
 </li>
 <li>
 Distribution of monthly reports, presentations, procedures, proposals and general documentation requirements.
 </li>
 <li>
 Liaison with managers and engineers to discuss the progress of the project and address any issues that arise.
 </li>
 <li>
 Assist in the development and the maintenance of all forms, work instructions and processes.
 </li>
 <li>
 Coordinate with 3rd party vendors and subcontractors.
 </li>
 <li>
 Organize and maintain OPG project data.
 </li>
 <li>
 Assist in ensuring close-out of projects.
 </li>
 <li>
 Assist in the development and the maintenance of all OPG forms, work instructions and processes.
 </li>
 <li>
 Ensures that the project maintains complete and concise communications.
 </li>
 <li>
 Project management of small-size projects.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 REQUIRED
 
 
 <ul>
 <li>
 BSc in Engineering or equivalent experience.
 </li>
 <li>
 Minimum five (5) years of project support and planning/scheduling experience.
 </li>
 <li>
 Proficient in Microsoft software-Word, Excel, Access and Project.
 </li>
 <li>
 Evidence of strong organizational skills.
 </li>
 <li>
 Ability to learn and navigate in PeopleSoft or similar enterprise management software, AutoCAD&reg;, SolidWorks, Product Lifecycle Management (PLM) and Customer Relationship
 </li>
 <li>
 Management (CRM) software.
 </li>
 <li>
 Must hold/maintain a valid passport and be able to obtain visas for international travel
 </li>
 <li>
 Familiar with vessels, IMR, decommissioning, well intervention, subsea systems and engineered solutions.
 
 
 </li>
 </ul>
 DESIRED
 
 
 <ul>
 <li>
 Offshore / oilfield operational experience.
 </li>
 <li>
 Familiar with remotely operated systems and other services offered by Oceaneering.
 </li>
 <li>
 CAPM Certification or equivalent.
 </li>
 <li>
 Experience working with ERP and CRM systems.
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals.
 
 
 
 Closing Statement
 
 
 
 We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
</div>

Project Coordinator (Fixed Term - 12 Months)

iQor

<div>
 
 Workforce Management Analyst II - Scheduler
 
 
 
 
 
 
 Job Summary:
 
 
 
 This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected changes in the call volume or additional requirement from the client. They should be able to provide methods to maximize staffing resources to help reduce operating cost. They will closely work with the Forecasting team which would provide them call forecast, short term and long term, which they will use to provide schedule analysis and staffing recommendations. Also, they will work with the RTA team to make sure historical reports and statistics are accurate.
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Plan and develop schedules that would ensure staffing requirement and commitments are fulfilled. Maintain staffing roster (OPS Master list).
 </li>
 <li>
 Recommend new hires classes based on staffing numbers versus the requirement. Determine the capacity to approve PTO/VL request to balance personnel needs and staffing requirement.
 </li>
 <li>
 Monitor non productive time off (Sick Leave, Vacation Leave and Tardiness) and ensures off-the-phone activities are planned.
 </li>
 <li>
 Performs analysis of current staffing statistics (Efficiency, SLA, Abandon) and determine staffing adjustment opportunities.
 </li>
 <li>
 Recommend and implement changes as needed.
 </li>
 <li>
 Coordinates to Operations the need for overtime or off-phone activities based on the current staffing versus the requirement.
 </li>
 <li>
 Calculate/Project staffing need based on client requirement/forecast, turnover trend and shrinkage.
 </li>
 <li>
 Prepare and communicate schedules based on forecast and allocations.
 </li>
 <li>
 Own and maintain all staffing and scheduling policies and procedures.
 </li>
 </ul>
 
 
 
 
 Skills Requirements:
 
 
 <ul>
 <li>
 Prior workforce management experience including RTA, forecasting, staffing, and scheduling, desired.
 </li>
 <li>
 Prior call / contact center experience, 1 year minimum required.
 </li>
 <li>
 Strong and effective oral / written communication skills (communication will be with various levels within iQor and client organizational structures).
 </li>
 <li>
 Excellent presentation skills.
 </li>
 <li>
 High level of proficiency with Excel.
 </li>
 <li>
 Strong mathematical skills. Strong analytical skills.
 </li>
 <li>
 Ability to multi-task.
 </li>
 <li>
 Ability to prioritize deliverables.
 </li>
 <li>
 Ability to maintain confidential information.
 </li>
 <li>
 Working knowledge of Avaya or other ACD system.
 </li>
 <li>
 Working knowledge of any WFM tool including Teleopti, IEX, eWFM, etc.
 </li>
 </ul>
 
 
 
 
 Education Requirements:
 
 
 
 Bachelor's Degree
 
</div>

Workforce Management Analyst

Explore 253+ Project scheduler in Cairo this February. Find roles across top companies and apply now to boost your career.