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quality supervisor

Laverne Group | مجموعة لافيرن

<div>
 
 
 Customer Service Quality Supervisor
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 To oversee and ensure the quality of customer interactions across all social media platforms by monitoring performance, providing constructive feedback, and implementing continuous improvement initiatives to enhance customer satisfaction and protect brand reputation.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Quality Monitoring &amp; Evaluation
 
 
 &bull; Review and evaluate customer interactions on platforms such as X, Instagram, WhatsApp, and other digital channels.
 
 
 &bull; Ensure responses align with the brand&rsquo;s tone of voice, guidelines, and service standards.
 
 
 Performance Analysis &amp; Reporting
 
 
 &bull; Prepare weekly and monthly quality reports, including KPIs, trends, and areas for improvement.
 
 
 &bull; Identify recurring issues and propose actionable solutions.
 
 
 Training &amp; Development
 
 
 &bull; Provide individual feedback sessions to address performance gaps.
 
 
 &bull; Conduct training workshops to improve writing skills, response accuracy, and tone.
 
 
 Process &amp; Content Improvement
 
 
 &bull; Review and update response templates to ensure clarity, accuracy, and a positive customer experience.
 
 
 &bull; Recommend workflow enhancements for greater efficiency and faster resolution times.
 
 
 Compliance &amp; Policy Adherence
 
 
 &bull; Ensure all communications comply with company policies, data privacy regulations, and social media best practices.
 
 
 &bull; Monitor adherence to service level agreements (SLAs).
 
 
 Innovation &amp; Department Development
 
 
 &bull; Ability to innovate and implement new methods that improve the efficiency of the Customer Service Quality Department and enhance overall performance.
 
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Communication, or a related field.
 
 
 &bull; 3+ years of experience in customer service, preferably in social media support.
 
 
 &bull; Strong knowledge of quality assurance methodologies and KPIs.
 
 
 &bull; Excellent written communication skills in both English and Arabic.
 
 
 &bull; Ability to analyze data and produce actionable insights.
 
 
 &bull; Strong leadership, coaching, and interpersonal skills.
 
 
 &bull; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
 
 
 &bull; Has worked previously in E-commerce sector or a related field.
 
</div>

Customer Service Quality Supervisor

Transgulf Ready-"Mix Concrete Company

JOB SUMMARYTo supervise and control all technical personnel in the technical department including supervising technicians, support staff, skilled and semi-skilled workers plus administrative supervision of all technical personnel in the area.Duties and ResponsibilitiesDuties&middot; Monitoring of the changes in day-to-day deliveries of incoming materials&middot; Supervise all Internal &amp; External Quality related activities.&middot; Conduct activities in accordance with all safety policies, health standards, and safe work practices in effect at the job site&middot; Conduct Plant Trial mixes according to contract specifications and R &amp; D Program.&middot; Sign the delivery ticket, issue an inspection report, or supply other evidence that the concrete batching has been inspected.&middot; Issue a daily inspection report showing all test results and documenting observations made during the day. Deficiencies and to whom they were reported should be clearly identified.&middot; Conduct customer requested testing on raw materials and concrete as and when required.&middot; Conduct Audits and review/analyze data and documentation (IDEAL)Responsibilities&middot; Assign suitable technical personnel to conduct required tests on fresh concrete and ensure the tests are carried out according to Inspection Testing Plan.&middot; Report to Quality Control Manager in the event of product nonconformity&middot; Verify proper storage of all materials on a daily basis. All storage areas should be clean and free of contamination.&middot; Observe that the facilities, scales, and truck mixers meet the specified project requirements&middot; Determine that the trucks are in good operating condition and not loaded beyond their rated capacities for mixing and agitation.&middot; Verify that the scales and other measurement systems have been properly calibrated within the period specified by the Quality Procedure or referenced documents&middot; Ensure that a minimum of two specimens should be tested at the designated age for determining conformance with the specified strength. Additional specimens may be tested at other ages for information.JOB ACCOUNTABILITIES &amp; AUTHORITIES &middot; Authorized to stop work which is unsafe i.e. unsafe to environment and/or could lead to an accident.&middot; To ensure that all actions are in line with Company's HSE Policy and Procedures.&middot; Functional responsibilities are as identified in respective functionKEY DIMENSIONS &amp; RELATED JOB RESULTSRefer to Technical Department Objectives and Key Performance Indicators.JOB QUALIFICATIONSQualifications and Education: - Bachelor&rsquo;s degree (Diploma Civil Engineering, Geology or any science discipline).Experience Requirement/s:- Minimum of 5 years&rsquo; experience, preferably in the same industry.Technical Competencies:&middot; QC Inspector &amp; ACI Grade 1 Field Testing Certification or equivalent&middot; Solid Functional Knowledge (Concrete Designing and Testing)&middot; Advanced presentation skills for Technical and non-technical audients.Behavioral Attributes:Initiative &amp; CommitmentLeadership &amp; People ManagementCommunication SkillsCustomer OrientationResult OrientedStrong Leadership and Management SkillsInitiate Teamwork and CooperationWith strong Initiative and Decision-Making SkillsPossesses Strong Negotiation Skills and excellent Customer RelationsJob Type: Full-timePay: &#65020;5,000.00 - &#65020;8,000.00 per month

Quality Control Supervisor

Erada Group Company

<div>
 
 
 
 Job Title:
 
 Quality Manager
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Location:
 
 Riyadh
 
 
 
 
 
 Roles and Responsibilities:
 
 <ul>
 <li>
 Develop and implement quality policies and procedures across all company departments.
 </li>
 <li>
 Monitor the application of quality standards and ensure compliance with local and international standards.
 </li>
 <li>
 Conduct periodic reviews and performance evaluations to ensure continuous improvement.
 </li>
 <li>
 Manage and guide quality teams to achieve set objectives.
 </li>
 <li>
 Handle complaints and resolve quality issues efficiently and effectively.
 </li>
 <li>
 Prepare quality reports for senior management and provide appropriate recommendations.
 </li>
 <li>
 Follow up on relevant government policies and regulations and ensure compliance.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, or equivalent.
 </li>
 <li>
 Minimum of 7 years of practical experience in quality management, preferably in [trade / food / manufacturing] sectors.
 </li>
 <li>
 Strong knowledge of local and international quality standards (e.g., ISO).
 </li>
 <li>
 Familiarity with relevant government policies and regulations.y
 </li>
 <li>
 Excellent leadership and organizational skills.
 </li>
 <li>
 Strong analytical, decision-making, and problem-solving skills.
 </li>
 </ul>
</div>

Quality Manager

HanmiGlobal Saudi

<div><h5 class="jobSectionHeader">Role Summary</h5><h5 class="jobSectionHeader">
As a Quality Specialist, you will be responsible for ensuring that all project activities meet the highest standards of quality. You will implement and manage quality assurance programs, conduct audits, and collaborate with cross-functional teams to drive continuous improvement across all phases of the project.</h5><h5 class="jobSectionHeader">
Key Responsibilities</h5><ul><li>
Develop, implement, and maintain quality management systems for large-scale infrastructure projects.</li><li>
Monitor and evaluate project activities to ensure compliance with quality standards and regulatory requirements.</li><li>
Apply quality principles and tools across engineering, environmental, procurement, construction, testing, and operations.</li><li>
Identify nonconforming conditions and implement corrective actions.</li><li>
Provide direction and on-the-job training to assigned personnel on quality procedures and standards.</li><li>
Engage with government entities and utility providers to ensure alignment with quality expectations.</li><li>
Manage financial performance related to quality assurance activities.</li><li>
Prepare and present detailed quality reports and documentation to stakeholders.</li><li>
Promote continuous improvement and support capacity building within the project team.</li></ul><h5 class="jobSectionHeader">
Qualifications &amp; Requirements</h5><ul><li>
Bachelors degree in Engineering or Management from an accredited university.</li><li>
Minimum 10 years of professional experience, including as a Quality specialist on large-scale projects.</li><li>
Strong understanding of project management practices within the Kingdom of Saudi Arabia.</li><li>
Broad knowledge of quality tools and their application across various project domains.</li><li>
Experience in implementing corrective actions and managing quality programs.</li><li>
Proficiency in verbal and written communication.</li><li>
Skilled in training and mentoring personnel.</li><li>
Proficiency in managing financial aspects of quality programs.</li><li>
Advanced skills in using relevant computer applications.</li></ul></div>

Quality Specialist

Almarai - المراعي

<div>
 
 
 The Company:
 
 
 
 Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 40,000 employees servicing some 220,000 retail outlets across GCC, Egypt and Jordan and has reported net income of SAR 2.31 billion on sales of SAR 20.97 billion in 2024. For more details, please visit our website &ndash; www.almarai.com.
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 
 About the Role:
 
 
 
 To work with Quality Systems Manager to be part of planning and coordinating for the implementation of quality and food safety management systems within Almarai by working in line with superiors to rate the programs.
 
 
 
 
 
 
 Requirement:
 
 
 
 Potential candidate must meet the requirements mentioned below:
 
 <ul>
 <li>
 Bachelor's degree in any food related discipline (Dairy/Food Technology).
 </li>
 <li>
 1 year of experience in a similar role within the food industry.
 </li>
 <li>
 Excellent and effective use of Microsoft Office programs.
 </li>
 <li>
 Excellent verbal and written communication skills in both Arabic &amp; English.
 </li>
 </ul>
 
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 
 
</div>

<div>
 
 
 Job Title: Brand Supervisor
 
 
 
 
 Department:
 
 Marketing
 
 
 
 
 
 
 Job Description:
 
 
 
 The Brand Supervisor is responsible for overseeing the implementation and management of the brand&rsquo;s strategies within the Marketing Department, ensuring brand consistency across all marketing channels. This role involves supervising brand-related activities, coordinating with internal teams and external partners, and supporting the development of marketing campaigns that enhance brand awareness and loyalty.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Supervise and support the execution of brand strategies and marketing plans.
 </li>
 <li>
 Ensure consistent application of the brand identity and guidelines across all platforms and materials.
 </li>
 <li>
 Coordinate with marketing, sales, creative, and product teams to align brand messaging.
 </li>
 <li>
 Monitor brand performance and customer feedback to identify areas for improvement.
 </li>
 <li>
 Assist in organizing promotional events and campaigns to boost brand visibility.
 </li>
 <li>
 Manage relationships with external agencies, vendors, and partners.
 </li>
 <li>
 Prepare reports on brand activities and campaign results for senior management.
 </li>
 <li>
 Ensure all branding materials meet quality standards and deadlines.
 </li>
 </ul>
 
 
</div>

Brand Supervisor

صهيل لخدمات الاعمال 

Job Title Production SupervisorReports To Production ManagerEmployment Type Permanent Full TimeLocation Saudi ArabiaPosition Overviewoversees daily production, managing staff, schedules, and processes to ensure efficiency, quality, and safety standards are met. Key responsibilities include guiding and coaching employees, monitoring output against specifications, maintaining machinery, performing regular safety checks, and reporting on performance. The role requires strong leadership, communication, and problem-solving skills, often involving process improvement initiatives to enhance productivity.Key Job Responsibilities<ul><li>Leadership &amp; Coordination:</li></ul>Lead production planning for booth fabrication and installation, coordinate with design and technical teams, and assign tasks to staff to ensure efficient workflow.<ul><li>Production Oversight:</li></ul>Monitor daily production activities, ensuring all output meets quality standards and project specifications.<ul><li>Safety &amp; Quality:</li></ul>Enforce strict safety guidelines, ensure safe use of equipment, and conduct regular machinery inspections to maintain a safe work environment.<ul><li>Problem-Solving:</li></ul>Identify and troubleshoot production issues to prevent delays and maintain productivity.<ul><li>Reporting &amp; Improvement:</li></ul>Prepare and submit detailed reports on production performance, progress, and efficiency, suggesting improvements to optimize processes.The PersonBachelor&rsquo;s degreeMinimum of 5 years of experience, with at least 3 years in Events industry.Good in English (written and spoken).The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1575;&#1604;&#1578;&#1593;&#1604;&#1610;&#1605;:<ul><li>&#1576;&#1603;&#1575;&#1604;&#1608;&#1585;&#1610;&#1608;&#1587; (&#1605;&#1591;&#1604;&#1608;&#1576;)</li></ul>&#1575;&#1604;&#1582;&#1576;&#1585;&#1577;:<ul><li>Production Supervisor : &#1587;&#1606;&#1578;&#1575;&#1606; (&#1605;&#1591;&#1604;&#1608;&#1576;)</li></ul>&#1575;&#1604;&#1604;&#1594;&#1577;:<ul><li>English (&#1605;&#1591;&#1604;&#1608;&#1576;)</li></ul>

Production Supervisor

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1255 quality supervisor jobs IN Riyadh

Customer Service Quality Supervisor

Quality Control Supervisor

Quality Manager

Quality Specialist

Quality Specialist

Brand Supervisor

Production Supervisor