receptionist

office manager

front desk receptionist

restaurant manager

front desk agent

reception manager

KERZNER INTERNATIONAL LIMITED

As a Reception Manager at Ayamna, you will be responsible for delivering five-star customer service to guests, meeting them, and greeting them with a smile and creating an amazing experience and everlasting memories while dining with us! Forming strong relationships with guests staying in the hotel and its suites, local Dubai residents and regulars will be an important aspect of the role. You will act as a sales ambassador , encouraging repeat custom, capturing new business, and communicating any special requests and needs of guests to the restaurant management team, contributing and playing a vital role in delivering a luxury and personalized service. You will demonstrate a deep knowledge and passion for the brand you represent and play an active role in building and managing the guest database, working closely with the PR and marketing teams to communicate any upcoming activity to the market, including special events, initiatives, and promotions. This role requires someone who is immaculately presented and an exceptional communicator who comfortably, positively, and professionally interacts with those around them.

Reception Manager

Mandarin Oriental Hotel Group

Mandarin Oriental Jumeira, Dubai is looking for a Duty Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.About The JobBased at the Mandarin Oriental Jumeira, Dubai within the Rooms Division, The Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.As Duty Manager, you will be responsible for the following duties:To assist the General Manager to manage the hotel, reporting directly to the Front Office Manager / Assistant Front Office ManagerTo represent the hotel as a role model professionally, socially and ethically.To assist the Front Office Manager to manage the department, in his absence to manage the Reception department with all required responsibilitiesAs a manager of Rooms Division, communicates regularly with the Front Office Manager and the Director of Rooms as a team.Assumes overall responsibility and enforcement in areas of service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the general operation.To assist the Front Office Manager, Head Concierge and Guest Experience Manager to supervise all activities in the smooth running of all front of house departments according to our LQE, internal standards and procedures.To have full and thorough knowledge of crisis management; to respond to all crisis situations efficiently. Thus carrying a pager, master keys, walkie-talkie and other mobile communication units.To make decisions and take appropriate action in regards to problems, conflicts and emergencies in the hotel.To record all happenings in the hotel in the form of the Duty Manager s Log Book on a daily basis. Share the necessary information promptly with Reception Manager. To liaise with department heads to resolve any cases related to guests and colleagues.To be present on site to witness a complaint or an incident; to judge, resolve, compensate for and close the incidents.To inspect and ensure high quality of all VIP arrival rooms daily; to ensure readiness to welcome VIP guests. To liaise with departments concerned to perfect the rooms before arrivals.To monitor arrivals and departures wall related departments in order to handle guest requests and complaints with specific, personalized attention to our guestsTo provide training to all members of the team ensuring their consistent development and delivery of standards to our guestsTo welcome and greet our guests and visitors as well as bidding farewell in order to promote a climate of warmth and careTo encourage team members on collecting preferences from all guestsTo monitor data completeness and data security according to MOHG standards To monitor cashier closures and float balances, highlighting any discrepancies to the Reception Manager.To assist in carrying out LQE training, product knowledge, PSMS and Health and safety training with new colleagues joining the department. To monitor, investigate and update all guest comments (LRA, emails, letters etc.) that have been given on a daily basis, highlight shortcomings to the Reception Manager and Director of Rooms and take appropriate action to avoid these issues from happening againTo attend and hold hand over briefings to ensure consistent update of information for all team members.To attend the groups, OPS and any other meetings deemed appropriate by your Head of Department.To ensure that guest room allocations are done according to guest preferences and in line with the selling strategy of the hotelAssists the Sales Department with conducting tours of the hotel to consistently promote Mandarin Oriental Jumeira, DubaiTo perform bi-annual performance review including monthly feedback sessions with team members allocated by the Front Office ManagerTo perform all tasks outlined in the DM task listTo monitor and follow up on open balancesTo encourage, motivate and assist in generating up-sell revenues according to the monthly set targets in line with the overall selling strategyTo assist the Front Office Manager in motivating, retaining and recruiting team membersTo plan the rota and assist the Front Office Manager with holiday requests and scheduling trainingTo attend any training deemed appropriate by your Head of Department.To perform any other projects and duties assigned by the Front Office Manager.In absence of the Front Office Manager, to ensure that all duties are handed over and followed up accordingly by other team membersAs Duty Manager, We Expect From YouSenior High School qualification or equivalentDegree in Hospitality or Hotel Management is an advantageMinimum 2 years  experience working in a 5-star hotel environment.A minimum of 1 year of Duty Manager experience.Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.Previous experience working in the Middle East is an advantage.Hotel pre-opening experience is an advantage.Ability to understand guest needs and expectations and to deliver superior customer.Perform job with attention to details and the ability to organize and handle multiple tasks effectively.Clear communication; effective verbal and written communication skills in English. Ability to speak German, Spanish, Italian or French is an advantage.Proven ability to successfully motivate and lead a team.Ability to plan and organize large projects.Ability to prepare departmental reports.

Duty Manager

NOVOTEL

Novotel &amp; Adagio Premium Dubai Al Barsha is seeking a dynamic and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a team of dedicated professionals. <ul> <li>Manage and coordinate all front office operations, including reception, concierge, and guest services</li> <li>Develop and implement strategies to optimize occupancy rates and revenue</li> <li>Ensure the highest standards of customer service and guest satisfaction</li> <li>Lead, train, and motivate the front office team to deliver exceptional performance</li> <li>Collaborate with other departments to ensure seamless guest experiences</li> <li>Handle guest complaints and resolve issues promptly and professionally</li> <li>Monitor and analyze key performance indicators and financial reports</li> <li>Implement and maintain standard operating procedures for the front office</li> <li>Ensure compliance with local hospitality regulations and safety standards</li> <li>Optimize front office operations through effective use of technology and systems</li> <li>Participate in budgeting, forecasting, and strategic planning for the department</li> <li>Foster a positive work environment that promotes teamwork and professional growth</li> </ul>

Front Office Manager

Five Hotels and Resorts

Key Responsibilities
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<li>Arrives to work promptly, always adhering to FIVE s Grooming Standards and maintaining a polished, FIVE-Styled appearance.</li>
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<ul>
<li>Oversees the Efficient Operations of reception, ensuring an Exquisite Check-in and Check-out Experience for Guests.</li>
<li>Provides support to team members in handling Guest requests and inquiries, aiming for Sensational Guest Satisfaction.</li>
<li>Keeps the Front Office Manager and Reception Supervisors fully informed about any Relevant Feedback from Guests, maintaining a Gold Standard of service.</li>
<li>Always exhibits the Highest Standard of Customer Service, offering Bespoke assistance to meet Guest needs.</li>
<li>Advises relevant Departments about Special Events or VIP Guests in the hotel, whether for events or general accommodations, ensuring a Remarkable Experience.</li>
<li>Possesses a FIVE-Star knowledge of all hotel Room Categories, Room Rates, Packages, Promotions, and other Product Knowledge, essential for Daily Duties.</li>
<li>Maintains a watchful eye on the Appearance, Grooming Standards, and Performance of the Front Office Team, emphasising training and teamwork for a truly FIVE-Styled experience.</li>
<li>Strategically maximises Room Occupancy and utilises Upselling Techniques to promote FIVE s Sensational Services and Facilities.</li>
<li>Ensures Fellow Front Office FIVERs have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.</li>
<li>Demonstrates positive Leadership Characteristics, which inspire FIVE Tribe Members to Exceed Expectations.</li>
<li>Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.</li>
<li>Anticipates and caters to Guests' needs, delivering Exquisite service that Elevates Guest Satisfaction.</li>
<li>Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination.</li>
<li>Adheres to FIVE s Remarkable brand standards, ensuring a Boundary-Breaking experience.</li>
<li>Collaborates with other Departments, promoting a Positive Culture and cultivating a Next-Level Vibe at FIVE. </li>
<li>Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.</li>
<li>Attends required training sessions to stay at the Cutting Edge of their profession.</li>
<li>Upholds profession al confidentiality, safeguarding </li>
</ul>

Front Office Supervisor

Revolut

Job Description About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 60+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work . So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Revolut s Talent team shapes how we support our people and ensure a seamless experience every day. From onboarding to coaching and development, they partner with teams across the business to create a people-first environment that enables growth and success. We re looking for a proactive Office Manager to keep day-to-day operations running smoothly at our Dubai office. You ll make sure our team has the space and support to do their best work by managing supplies, coordinating meeting rooms, handling employee queries, and overseeing vendor relationships. You ll also help maintain compliance for our other global offices, providing support when needed. Up to put your organisational skills to good use in a fast-paced, high-performance environment? Let's get in touch. What you'll be doing • Acting as the primary point of contact for all visitors, including board members, C-Suite executives, clients, and vendors, providing a professional and welcoming first impression • Managing reception operations, including greeting guests, answering phone calls, managing incoming and outgoing mail/deliveries, and maintaining a tidy and presentable reception area • Providing comprehensive support for business meetings, ensuring all logistical needs are met • Fostering solid relationships with building management, vendors, security, and cleaning teams to ensure smooth operations and a well-maintained environment • Overseeing daily office operations, including conducting regular checks, identifying and reporting any maintenance or tidiness issues promptly • Managing and maintaining office supplies, including overseeing inventory and ensuring all areas, such as meeting rooms and common spaces, are well-stocked and organised • Managing office access and badge control, maintaining security protocols and issuing/revoking access as needed • Handling company documentation, including processing incoming and outgoing mail, emails, and invoices efficiently and accurately • Responding promptly to employee queries, whether via WX tickets, email, Jira, Slack, or in-person, ensuring service level agreements (SLAs) are consistently met • Supporting the commissioning and decommissioning of global offices, providing logistical and administrative assistance as required What you'll need • Excellent organisational and time management skills, with the ability to multitask • A high level of motivation with a positive, self-starter attitude • Team collaboration skills • The ability to work independently, taking initiative when needed • Keen attention to detail • Flexibility and a willingness to tackle a variety of duties and learn new skills • Reliability and responsibility with a friendly and approachable manner • To be proactive and polished to thrive in client/executive-facing settings

Office Manager

The First Group

Job Description <div>
<div>
<div>
As Front Office Manager, you will be the face of Ciel Dubai s guest arrival and departure experience. You ll lead a dynamic front office team to deliver smooth, engaging, and personalized service while ensuring operational excellence, guest satisfaction, and team development in line with our luxury brand standards. Key Responsibilities <ul> <li> Manage all aspects of the Front Office operations including Reception, Guest Relations, Bell Desk, and Night Audit. </li> <li> Lead and inspire the front office team to deliver exceptional, personalized guest service that reflects the Ciel brand. </li> <li> Ensure smooth and efficient check-in/check-out procedures with a focus on luxury service and attention to detail. </li> <li> Maintain a strong presence in the lobby, engaging with guests and resolving concerns proactively and professionally. </li> <li> Collaborate with other departments (Housekeeping, Engineering, F&amp;B) to ensure seamless guest experiences. </li> <li> Oversee daily shift briefings, staff scheduling, and performance management. </li> <li> Monitor guest feedback, online reviews, and service scores, implementing improvement plans where necessary. </li> <li> Train, mentor, and develop team members to maintain a high level of professionalism and service consistency. </li> <li> Ensure full compliance with all hotel policies, SOPs, safety, and local regulations. </li> <li> Support the pre-opening phase, including team recruitment, training, system setup (e.g., PMS), and process design. </li> </ul>
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</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li> Minimum 4 years of experience in front office leadership, preferably in a 5-star or luxury hotel environment. </li> <li> Pre-opening experience is a strong advantage. </li> <li> Proficient in Opera Cloud or equivalent PMS. </li> <li> Excellent leadership, communication, and guest engagement skills. </li> <li> Ability to multitask and manage high-pressure situations with grace and professionalism. </li> <li> Passion for hospitality and a genuine commitment to exceeding guest expectations.</li></ul></div></div></div>

Kempinski Hotel

<div> Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. </div> <ul> <li> Involvement in budget preparations and responsible for profit &amp; loss</li> <li> Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.</li> <li> Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.</li> <li> Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.</li> <li> Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.</li> <li> Conduct interviews with future employees.</li> <li> Identify training needs, develop and manage performance.</li> <li> Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.</li> <li> Manage all operational tasks as well as their respective delegation and follow-up.</li> <li> Carry out disciplinary actions in line with company procedures.</li> <li> Re-evaluate work flows to improve and optimise organisation.</li> <li> Implement and evaluate procedures and policies.</li> <li> Ensure clear communication within departments.</li> <li> Verify that all information requested by the local police authorities are adhered to and prepared accurately.</li> <li> Organise regular departmental meetings.</li> <li> Detailed hotel product knowledge, up-to-date with VIP arrivals &amp; events within the hotel and the destination.</li> <li> Conduct daily walk throughs to ensure quality standards.</li> <li> Maintain high visibility with guests and employees, handle customers complaints and take corrective action.</li> <li> Set short term and long term measurable objectives to continually improve service levels.</li> <li> Responsible for maintaining 85% scoring for LQA inspections.</li> <li> Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.</li> <li> Manager on Duty weekdays and weekends.</li> <li> Rooms Division responsibility in their absence.</li> <li> Pre-Opening tasks and responsibilities where applicable.</li> </ul> <div> </div>

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3458 reception manager jobs IN Dubai

Reception Manager

Duty Manager

Front Office Manager

Front Office Supervisor

Office Manager

Front Office Manager

Front Office Manager