front desk receptionist Jobs in Baltimore

front desk receptionist

patient service representative Jobs in Baltimore

patient service representative

receptionist

Brodie Management, Inc

Front Desk ReceptionistWe are seeking a front desk receptionist to join our team. This position is Monday to Friday from 7:00 PM to 3:00 PM.As the front desk receptionist , you will greet residents, guests and visitors. You will be the main point of contact for our building and will be expected to maintain a professional demeanor as well as a clean and organized work area.Candidate Requirements:&middot; Provides general office support with a variety of clerical activities and related tasks.&middot; Professionally answers, directs, all incoming calls/inquiries. Takes and relays messages as needed.&middot; Receives, sorts, and distributes mail to appropriate residents/personnel.&middot; Greets residents, guest and visitors in a professional, friendly, and hospitable manner.&middot; Assists in directing visitors to their correct destination.&middot; Answers queries from residents, vendors and employees.&middot; Maintains up to date knowledge of all staff and vendor movements in and out of organization.&middot; Maintains safe and clean reception area by complying with procedures, rules, and regulations.&middot; Maintains security by following proper internal procedures, monitoring camera, ensuring all visitors sign in and operating the gate.Qualifications:&middot; Reliable Transportation&middot; Customer service-oriented&middot; 2 years experience as a receptionist&middot; Must pass a reference and background check&middot; Must have a high school diploma or equivalent&middot; Able to communicate effectively orally and in writingJob Type: Full-timePay: From $17.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Receptionist: 2 years (Preferred)</li><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Front Desk Receptionist

FutureCare

<div><div>At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations.</div><div></div><div> 
Proud to be the only healthcare company in Baltimore to be named a &ldquo;Top Workplace&rdquo; for 14 years in a row and recognized in US Newsweek as &ldquo;Best Nursing Homes&rdquo;, FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care. We also offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Paid Time Off, Tuition Reimbursement, Career Growth Ladder, Employee Referral Bonus Program, Employee Assistance, and matching 401K Plan.</div><div></div><div> 
***Competitive Pay $15.00 - 20.14/hr!***</div><div></div><div> 
Salary Disclosure Statement</div><div>
The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.</div> 
<ul><li>
Greet all visitors, vendors, and other staff members to the facility</li><li>
Guide or direct all visitors to their proper location</li><li>
Explain all Covid guidelines and procedures for entering the facility</li><li>
Answers incoming phone calls. Take messages or forward calls to voice mail system</li><li>
Sort, organize and forward all mail to appropriate staff and residents</li><li>
Maintain visitor sign-in sheets on a daily basis</li><li>
Works closely with the Dietary department to assist with meal notices team member lunch payments
</li><li>Abide by the standards identified in FutureCare&rsquo;s Statement of Corporate Ethics and the Corporate Compliance Plan.</li><li>
Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned</li></ul> 
<ul><li>
High school diploma or equivalent required</li><li>
A minimum of at least 1 year of clerical or medical office experience required</li><li>
Previous experience working in a skilled nursing facility or a medical facility a plus</li><li>
Must have a welcoming personality and a professional demeanor</li><li>
Exceptional customer service skills</li><li>
Proven experience operating a multi-line phone system</li><li>
Must be able to work independently or as part of a team</li><li>
Ability to maintain professional working relationships</li><li>
Highly detailed and organized with the ability to multitask</li></ul><div>
Equal Opportunity Employer</div><div>
FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.</div></div>

Guest Services Associate

Enoch Pratt Free Library

Job Summary We are seeking a detail-oriented and highly organized Data Entry Clerk to join our dynamic team. In this vital role, you will be responsible for accurately inputting, updating, and managing data across various platforms, ensuring the integrity and confidentiality of information. Your proactive approach and strong computer skills will support efficient office operations and contribute to the overall success of our organization. This paid position offers an exciting opportunity for individuals with a passion for clerical work, data management, and excellent customer service.Duties<ul><li>Enter and update data into company databases using software such as Microsoft Office, Google Workspace, and specialized accounting tools like QuickBooks </li><li>Maintain accurate records through filing, proofreading, and organizing digital and physical documents </li><li>Manage multi-line phone systems, answer inquiries professionally, and direct calls appropriately </li><li>Support front desk operations by greeting visitors, handling phone etiquette, and managing appointment scheduling </li><li>Assist with office management tasks including calendar management, filing systems, and general administrative support </li><li>Provide customer support by responding to inquiries via email or phone promptly and courteously </li><li>Perform data entry tasks with high accuracy while meeting established deadlines to ensure timely processing of information</li></ul>Experience<ul><li>Previous clerical or administrative experience in an office environment is preferred </li><li>Familiarity with QuickBooks, Microsoft Office Suite (Word, Excel, Outlook), and Google Workspace is highly desirable </li><li>Experience working at a front desk or handling multi-line phone systems enhances your candidacy </li><li>Bilingual abilities are a plus to better serve diverse customer needs </li><li>Proven organizational skills with attention to detail in proofreading and data entry tasks </li><li>Strong time management skills to prioritize multiple responsibilities effectively </li><li>Personal assistant or medical/dental receptionist experience is advantageous but not required</li></ul>Join us in a role that values your organizational talents and computer literacy! We&rsquo;re dedicated to fostering a positive work environment where your skills can shine while supporting our office operations seamlessly. This is more than just a job&mdash;it&rsquo;s an opportunity to grow your career in a vibrant setting that appreciates dedication and professionalism.Pay: $23.56 - $28.37 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Retirement plan</li><li>Tuition reimbursement</li></ul>Work Location: In person

Data Entry Clerk

THE ASSOCIATED: Jewish Community Federation of Baltimore

CHAI: Comprehensive Housing Assistance, Inc. is a nonprofit housing and community development organization serving northwest Baltimore. For almost four decades of community service, CHAI has been forging deep connections and helping residents of all ages thrive, making our neighborhoods a stronger, better place in which to live, learn, and grow older.
 
Office & Community Housing Coordinator
 About CHAI
 CHAI strengthens the fabric of neighborhoods connected to Jewish Baltimore through housing and community development, so residents of all ages can thrive.
 As an agency founded in the Jewish community, CHAI’s work is informed and inspired by Jewish values, teachings, and history. We are guided by:
 <ul>
<li>Respect (Kavod) — honoring others through actions</li>
<li>Community (Kehillah) — finding strength in the collective</li>
<li>Diversity (B’tzelem Elohim) — seeing humanity and dignity in all people</li>
<li>Integrity (Derech Eretz) — acting ethically and responsibly</li>
<li>Drive (Ometz Lev) — motivation to the highest level of service</li>
</ul>
We envision a resilient and inclusive northwest Baltimore where neighbors feel deeply rooted in their homes and community.
 Position Overview
 The Office & Housing Administrator serves as the first point of contact for CHAI’s office and plays a vital role in ensuring residents, visitors, and staff experience CHAI as organized, responsive, and respectful.
 This role supports front desk operations, housing counseling and community housing administration, and general office coordination. Front-desk coverage and resident-facing responsibilities are the top priority during business hours; other responsibilities are managed around this core function. It requires strong prioritization skills, composure under pressure, attention to detail, and comfort performing consistent, process-oriented administrative work in a high-volume, interruption-driven environment.
 This role is best suited for someone who finds satisfaction in creating order, ensuring accuracy, and supporting others through steady, detail-focused execution.
 CHAI Hours of Operation: Monday – Thursday, 8:30am – 5:00pm, Friday 8:30am – 4:00pm
 
CHAI Employee Standards: 
<ul>
<li>Support organizational benchmarks and meet agency goals.</li>
<li>Exhibit a strong work ethic and passion for meeting expectations with high standards.</li>
<li>Able to work well in a team environment.</li>
<li>Sustain a positive, enthusiastic, and professional attitude at all times.</li>
<li>Maintain a professional appearance and demeanor.</li>
<li>Show respect for staff, board, volunteers, and clients.</li>
<li>Perform all duties in a timely, accurate, honest, and professional manner.</li>
<li>Attend and assist with the annual meeting. In addition, assist with at least one agency event each fiscal year by volunteering to help plan, set up, clean up and/or staff a table.</li>
</ul>
What Success Looks Like (First 6-12 months)
 <ul>
<li>Front desk coverage is consistent, welcoming and professional</li>
<li>Resident and visitor inquiries are handled respectfully and efficiently</li>
<li>Housing documentation and client records are accurate and well organized</li>
<li>Administrative tasks are completed on schedule with minimal oversight</li>
<li>Shared inboxes, calendars and communications are monitored reliably</li>
<li>Internal staff report clear and responsive administrative support</li>
<li>The office environment, including shared spaces, is orderly, welcoming and well-functioning, with day-to-day operations running smoothly</li>
</ul>
Key Responsibilities: 
Front Desk & Office Administration (50%)
 <ul>
<li>Serve as Serve as the front desk receptionist and primary point of contact for residents, visitors, vendors, staff, board members, volunteer leaders, and callers.</li>
<li>Welcome all guests with efficiency, courtesy, and professionalism, ensuring a positive and respectful first impression of CHAI.</li>
<li>Answer and triage phone calls, emails, and in-person inquiries, applying discretion and sound judgement to prioritize, filter, and direct communications appropriately, escalating urgent or sensitive matters as needed.</li>
<li>Monitor and manage shared inboxes and general CHAI communications as assigned.</li>
<li>Sort and distribute incoming mail, including handling checks and time-sensitive financial documents accurately and promptly.</li>
<li>Maintain a clean, organized, and functional office environment, including front desk area, lobby, conference rooms, break stations, and shared spaces.</li>
<li>Order and track office supplies, ensuring appropriate stock levels and vendor coordination.</li>
<li>Coordinate FedEx, messenger services, and outgoing mail.</li>
<li>Maintain agency-wide calendar updates and ensure lobby displays reflect current announcements and events.</li>
</ul>
Meeting & Event Support (10%)
 <ul>
<li>Support onsite and virtual meetings, including setup, troubleshooting, and operation of video conferencing and presentation technology.</li>
<li>Manage Outlook calendars for conference rooms and shared meeting spaces.</li>
<li>Prepare meeting materials, folders, packets, and presentations in advance as requested.</li>
<li>Coordinate catering and food orders in compliance with CHAI’s Kashrut policy.</li>
<li>Provide logistical and administrative support for Board meetings, committees, workshops, staff meetings, and agency-wide events.</li>
<li>Assist with event logistics, including participant registration, materials preparation, room setup, and occasional notetaking or documentation.</li>
</ul>
General Administrative Assistance (15%)
 <ul>
<li>Maintain electronic and physical filing systems, including scanning, organizing, and archiving documents in SharePoint, OneDrive, and other designated Platforms.</li>
<li>Assemble packets, labels, mail merges, and program mailings as needed.</li>
<li>Sort and distribute mail, including handling incoming checks in a timely manner.</li>
<li>Prepare, format, and organize documents, spreadsheets, and materials for internal and external distribution with accuracy and attention to detail.</li>
<li>Provide limited administrative support to the accounting team, including expense reimbursement processing and documentation support as assigned.</li>
<li>Support the Administration & Operations Manager with administrative and operational projects as directed.</li>
</ul>
Community Housing Administrative Support (25%)
 <ul>
<li>Triage community housing-related Triage community housing-related inquiries, providing accurate program information, eligibility guidance, and appropriate referrals.</li>
<li>Pull public records and monitor required housing counseling surveys and documentation as assigned.</li>
<li>Perform accurate and timely data entry into housing databases and client management systems.</li>
<li>Assist with workshop logistics, including:</li>
</ul>
o Registering participants through electronic platforms
 o Importing client information into databases following workshops
 o Printing and distributing workshop certificates
 o Sending follow-up communications with intake materials and scheduling information
 <ul>
<li>Create, maintain, and audit electronic client folders to ensure required documentation is complete prior to appointments.</li>
<li>Follow up with clients regarding missed appointments or incomplete documentation.</li>
<li>Support loan programs by communicating with borrowers, tracking required documentation, uploading materials to loan software, and assisting with follow-up on missing or declined payments as directed.</li>
<li>Escalate compliance-sensitive or time-sensitive housing matters to appropriate staff promptly.</li>
</ul>
Core Competencies
 <ul>
<li>Customer Service & Emotional Regulation: Remains calm, solutions-oriented, and respectful when interacting with residents and visitors, including during high-volume or emotionally sensitive situations.</li>
<li>Comfort with High-Volume Work: Effectively manages frequent interruptions, competing demands, and a steady flow of in-person, phone and email inquiries.</li>
<li>Accuracy & Follow-Through: Maintains careful documentation and ensures tasks are completed thoroughly and on time.</li>
<li>Prioritization & Task Management: Independently assesses urgency and manages multiple responsibilities.</li>
<li>Humility & Service Orientation: Approaches administrative work with pride and consistency, including routine or repetitive tasks</li>
<li>Communication & Professionalism: Communicates clearly and respectfully with diverse populations.</li>
<li>Feedback & Growth Orientation: Receives feedback constructively and adjusts approach accordingly.</li>
</ul>
Qualifications: 
<ul>
<li>3+ years of administrative or office support experience</li>
<li>Experience in nonprofit, housing or community-based settings preferred</li>
<li>High school diploma required; additional education or equivalent experience welcomed</li>
<li>Proficiency in Microsoft Office and general office technology</li>
</ul>
Working Environment & Expectations
 <ul>
<li>In-Office presence required</li>
<li>Consistent front desk coverage during business hours is expected</li>
<li>Ability to lift up to 20 pounds</li>
<li>Occasional participation in agency events</li>
<li>Interest in working within a Jewish-rooted organization serving diverse neighborhoods</li>
<li>Comfort operating in an environment with clear expectations and accountability</li>
</ul>
Compensation & Benefits
 The salary range for this position is $50,000 - $58,000, commensurate with experience and demonstrated competency.
 CHAI offers a competitive benefits package designed to support employees’ health and well-being. Benefit-eligible employees have access to:
 <ul>
<li>Medical insurance</li>
<li>401(k) plan with 100% immediate vesting of employer match</li>
<li>Employer-paid Life/AD&D and Long-Term Disability</li>
<li>Optional employee-paid coverage including Dental, Vision, Short-Term Disability, supplemental and specialty plans, and FSA/HSA options</li>
<li>Waived membership fee to the Baltimore Jewish Community Center</li>
<li>Wellness programming, Employee Assistance Program (EAP), and access to a benefits hotline for personalized support</li>
</ul>
CHAI also offers generous paid time off, including vacation, sick leave, and paid holidays to support rest and well-being.
 
CHAI believes that Black lives matter. We are committed to fostering a safe, anti-racist environment. Together, through open dialogue, we will continually learn and grow with a goal of achieving a culture that promotes justice and pushes for systemic change. We commit to ensuring that the voices influencing our actions are inclusive and representative. We stand firm in our belief that racial equity is essential to strong community.

Office & Community Housing Coordinator

Baltimore Medical System, Inc.

<div>Do you love Baltimore? Do you want to do meaningful work for a company that serves your community? Do you want to be off evenings and holidays but still earn a fair and competitive wage? Look no further because BMS is your dream come true!

The Bilingual Pharmacy Cashier works under the direct supervision of a pharmacist. Routine duties include updating patient information and putting away patient will call stock. Independent judgment in work prioritization as well as multitasking is required. Frequent communication with the clinical team is required to clarify issues/processes. Responsibility exists to ensure that internal customers are satisfied with service. Communicates with external contacts frequently and is responsible to ensure ongoing service.
Minimum Education
<ul><li>
High School Diploma or equivalent.</li></ul>

Minimum Experience:
<ul><li>2+ years of experience in a retail environment required</li><li>
Cashiering and Payment Transactions</li><li>
Intermediate computer skills</li></ul>
Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services to communities in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits (single and family) for employees working 30 or more hours per week that include medical, dental, vision, 403(b) retirement plan, paid time off, paid holidays, tuition assistance, and more!</div>

Bilingual Pharmacy Cashier--EBMC

BayMark Health Services

<div>Description 
 
 
Full Time - Medical Assistant
Health Care Resource Center is looking for an organized and compassionate Medical Assistant to greet patients, schedule appointments and collect personal information from patients. The Medical Assistant is also responsible for taking vital signs, helping practitioners with treatment and collecting lab samples. To be successful as a Medical Assistant you must have excellent interpersonal skills and attention to detail. An ideal candidate also demonstrates a non-judgmental and accepting attitude toward the Substance Use Disorder. 
Responsibilities:
<ul><li>Schedules intake appointments, records and verifies patients' information and prepares medical records on new and returning patients
</li><li>Check in patients, escort patients to and from waiting room, interviews patients and measures vital signs, records information into patients' electronic charts
</li><li>Assist Medical Director/Program Physician/Nurse Practitioner with patient intakes and as needed
</li><li>Obtains blood specimens and collects nonblood specimens such as urine sputum, for laboratory testing</li><li>
Prepares treatment rooms for examination of patients and disinfects treatment rooms, equipment and supplies using germicides</li><li>
Acts as receptionist, performs secretarial duties and prepares and maintains reports and records</li><li>
Triage/manage questions, phone contacts, and fax messages
</li><li>File lab results into appropriate binders and distribute lab results to counselors</li><li>
Attend weekly staff meetings and in-service trainings</li><li>
Other duties as assigned</li></ul>
Qualifications:
<ul><li>High School Diploma of GED</li><li>
Minimum age requirement of 18</li><li>
Excellent written and verbal skills required; working knowledge of MS Office and patient management software</li><li>
Ability to establish a positive rapport with patients; demonstrate a non-judgmental and accepting attitude toward the Substance Use Disorder population.</li><li>
1-2 years&rsquo; prior healthcare experience in similar field and environment
</li><li>Satisfactory drug screen and criminal background check.
</li></ul>Salary Range:
Salary ranges from $16.36 to $19.00 an hour.
The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty and training.
BayMark offers excellent benefits:
<ul><li>401K match</li><li>
Medical, Dental, Vision Insurance</li><li>
Accident Injury, Hospital Indemnity and Critical Illness Plans
</li><li>Company paid Short &amp; Long Term Disability</li><li>
Company paid Basic Life Insurance</li><li>
Paid Time Off</li><li>
Bereavement Leave</li><li>
Flexible Sick Time</li><li>
Employee Referral Program</li></ul>
Total compensation goes beyond the value on the paycheck. Please consider the total compensation package by contacting us at BayMark Health Services for more information. 
Here is what you can expect from us:
Health Care Resource Centers, a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. 
Health Care Resource Centers is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran&rsquo;s status or any other classification protected by State/Federal laws.</div>

Medical Assistant - Clinical and Administrative

MedStar Health

<div>About this Job: General Summary of Position 
Provides administrative and clerical support on a patient-centered care unit or department. Facilitates communication and contributes to patient care. Greets the physician and other health care personnel on arrival to the unit and assists in expediting the processes of patient care. Acts as a receptionist for visitors and others health care personnel and serves as a central contact for telephone calls and distribution point for paperwork laboratory and test results.
Primary Duties and Responsibilities 
<ul><li>
Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.</li><li>
Accurately transcribes orders and notifies appropriate nurse in a timely manner.</li><li>
Acknowledges physicians and other healthcare providers' arrival on the unit and assists them as requested. Notifies the RN/LPN of the patient's arrival the MD arrival and/or other healthcare personnel on the unit.</li><li>
Answers and makes telephone calls responds to intercom e-mail identifies emergency messages directs information to the appropriate personnel and as directed by RN/SW/MD makes appointments at outside agencies</li><li>
Communicates patient information to the registered nurse in a timely manner. Reports actual and potential problems concerning patients families staff and other departments to the Registered Nurse.</li><li>
Compiles and maintains unit statistics regarding admissions discharges and transfers per unit policy.</li><li>
Expedites the patient admission transfer and discharge process performing bed control functions following hospital policy procedures and guidelines.</li><li>
Greets and orients patients family and significant others to the patient care unit and the patient room as appropriate following the admission procedure. Assures readily available hospital/unit based admission packets/booklet. Maintains patient privacy and confidentiality.</li><li>
Maintains accurate up-to-date inventory of patient forms on the unit and assures forms are readily available for all healthcare providers. Communicates needs and as appropriate orders unit based supplies.</li><li>
Participates in multi-disciplinary quality and service improvement teams unit based/hospital committees and represents the department and hospital in community outreach efforts.</li><li>
Performs clerical duties to maintain the patient's medical record according to medical record policy. Assembles and copies charts and forms assuring that charts contain necessary forms. Performs data entry chart preparation chart thinning filing flagging orders and photocopying according to policy. Prepares the medical record for patient admission transfer and discharge. Assures unit-based order sets clinical pathways and care guidelines are part of the chart order as appropriate. Demonstrates proficiency with faxing scanning use of PC printer nurse-call system and telephones. Assists in care and maintenance of departmental equipment.</li><li>
Maintains inventory of necessary supplies as directed. Reports unit equipment that is malfunctioning or defective to appropriate personnel.</li><li>
Responds to questions from MD's other healthcare providers patient families and significant others in a prompt courteous positive and knowledgeable manner and refers to appropriate personnel.</li><li>
Validates diet with nurse and the catering associate. As directed attends to comfort needs of patient such as filling pitchers and obtaining extra pillows or blankets. Assists with transport of specimens equipment and supplies as appropriate. May assists with tray set ups collection and recording of intake/ output.</li><li>
Maintains patient privacy and confidentiality as directed by HIPPA regulations.</li><li>
May assist with environmental services support such as trash removal and keeping area tidy.</li></ul>
Minimal Qualifications 
Education<ul><li>
High School Diploma or GED required or</li><li>
knowledge of medical terminology. required
</li></ul>Experience<ul><li>
Less than 1 year 6 months unit secretary registration or medical records preferred or</li><li>
Related clerical experience in a health care setting preferred
</li></ul>Licenses and Certifications<ul><li>
Completion of an approved Unit Secretary curriculum or equivalent experience as registration or medical records assistant in a health care setting preferred
</li></ul>Knowledge Skills and Abilities<ul><li>
Basic computer skills.</li><li>
Verbal and written communication skills.</li><li>
Ability to operate standard office equipment.</li></ul>
This position has a hiring range of : USD $18.00 - USD $29.74 /Hr.</div>

Unit Secretary

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