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client success manager – 1 Jobs in Islamabad

client success manager – 1

hr manager

relationship manager

Atlantis BPO Solutions Private Limited

<p><b>Atlantis RCM</b> is seeking a <b>Client Relationship Manager</b> to manage communication, retention, and satisfaction of US-based healthcare clients within our medical billing operations.</p><p>The ideal candidate will have a strong understanding of the Revenue Cycle Management (RCM) lifecycle or <b>exceptional English communication skills</b> to confidently handle high-level client interactions.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the primary point of contact for US clients, ensuring strong relationships and long-term retention.</li><li>Manage client communication (calls, meetings, follow-ups) with healthcare providers and stakeholders.</li><li>Liaise with Billing, AR, and credentialing teams to track client queries and provide timely updates.</li><li>Prepare and present AR reports, KPIs, and performance insights.</li><li>Identify process gaps and suggest improvements in billing and credentialing workflows.</li><li>Handle client escalations professionally and ensure timely resolution.</li><li>Support client onboarding and align workflows with internal teams.</li><li>Address credentialing-related queries (enrollment, revalidation, payer requirements).</li><li>Maintain accurate CRM records and ensure HIPAA compliance.</li></ul><p><b>Skills &amp; Requirements</b></p><ul><li>Strong understanding of US medical billing (CPT/ICD-10, EOB, AR &amp; denial management).</li><li>Excellent English communication with confidence in client interactions.</li><li>Ability to analyze and present billing and financial data effectively.</li><li>Strong client handling, problem-solving, and relationship management skills.</li><li>Good organizational and multitasking abilities.</li><li>Familiarity with CRM tools and MS Excel.</li><li>1+ year experience in RCM, healthcare, B2B, or client-facing roles preferred.</li><li>Experience in US calling or healthcare coordination is a plus.</li><li>Fresh candidates with strong communication skills may also apply.</li></ul><p><b>Key Benefits</b></p><ul><li>Market-competitive salary package</li><li>Performance-based incentives</li><li>Monthly bonuses</li><li>In-house meals</li><li>US Federal holidays</li><li>Growth opportunities</li><li>Annual increments and paid leaves</li></ul><p><b>Apply Now</b></p><p>Interested candidates are encouraged to send their updated CV to <b>careers@atlantis.tech</b> with the subject line <b>&ldquo;Client Relationship Manager&rdquo;</b>.</p><p><b>Location:</b> I-9/3, Islamabad<br/><b>Timings:</b> 6:00 PM &ndash; 3:00 AM (Onsite)</p><p>Work Location: In person</p>

Client Relationship Manager

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>50907
</div></div></div></div><div><div><div><div><b>Job Location: </b>Islamabad, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 7
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>08/05/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>21/05/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><p><b>Job Summary</b></p>
</div><div><div>
<div><div><div><div><p>This role will be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the Bank's strategic objectives and provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.</p></div><br>
</div>
</div></div></div></div></div><div></div><div><div><p><b>Key Responsibilities</b></p>
</div><div><ul><li>Acquire New to Bank Priority Qualified Clients</li>
<li>Provide service to the clients from the assigned portfolio such as dormancy removal, service requests etc</li>
<li>Cross-sell products to the clients post clients need identification</li>
<li>Increase Wealth Management Penetration in the assigned portfolio by adding New to Wealth Clients</li>
<li>Migrate clients to digital channels for regular banking transactions</li>
<li>Consume and convert the assigned leads</li>
<li>Maintain Client Contact as per prescribed contact guidelines</li>
<li>Implement Client Journey interventions for Priority</li>
<li>Conduct Periodic Risk Review of the Clients from the portfolio</li>
<li>Update Know Your Customer of the Clients from the portfolio as and when needed</li>
<li>Follow the internal processes for Wealth Management &amp; Assets Product bookings</li>
</ul></div></div><div><div><p><b>Skills and Experience</b></p>
</div><div><ul><li>Good communication and interpersonal skills</li>
<li>Strong negotiation and persuasion abilities</li>
<li>Problem-solving capabilities</li>
<li>Operational excellence and compliance</li>
</ul></div></div><div><div><p><b>About Standard Chartered</b></p>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><p><b>What we offer</b></p>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Associate Priority Relationship Manager - Islamabad

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 This role will be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the Bank's strategic objectives and provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Acquire New to Bank Priority Qualified Clients
  </li>
  <li>
   Provide service to the clients from the assigned portfolio such as dormancy removal, service requests etc
  </li>
  <li>
   Cross-sell products to the clients post clients need identification
  </li>
  <li>
   Increase Wealth Management Penetration in the assigned portfolio by adding New to Wealth Clients
  </li>
  <li>
   Migrate clients to digital channels for regular banking transactions
  </li>
  <li>
   Consume and convert the assigned leads
  </li>
  <li>
   Maintain Client Contact as per prescribed contact guidelines
  </li>
  <li>
   Implement Client Journey interventions for Priority
  </li>
  <li>
   Conduct Periodic Risk Review of the Clients from the portfolio
  </li>
  <li>
   Update Know Your Customer of the Clients from the portfolio as and when needed
  </li>
  <li>
   Follow the internal processes for Wealth Management &amp; Assets Product bookings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good communication and interpersonal skills
  </li>
  <li>
   Strong negotiation and persuasion abilities
  </li>
  <li>
   Problem-solving capabilities
  </li>
  <li>
   Operational excellence and compliance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


<p></p><div><div><div><div><div><div><b>Requisition Number: </b>51982
</div></div></div></div><div><div><div><div><b>Job Location: </b>Islamabad, PAK,
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 9
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>27/04/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>11/05/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
Manage the below daily operations of the team with the aim to maximize the productivity of the team and ensure that efficient and high quality services are provided to our valued customers using a range of products and services and in further enhance to achieve maximum profitability for the bank.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Responsible to keep close and cordial relationship with customer / Relationship Managers / Internal Units in order to facilitate solutions to customer&rsquo;s inquiries / problems and / or tailoring required for any specific customer request.</li>
<li>Understand Operational Risk Framework</li>
<li>Responsible to identify potential risks in existing processes and escalate to your line manager</li>
<li>Assist Line manager to develop required controls in the process to zeroise Operational Losses/ Potential Losses</li>
<li>Ensure cordial relations with the business by timely execution of daily transactions as per agreed Service Level Agreements</li>
<li>Ensure timely Regulatory Reporting to State Bank</li>
<li>Ensure timely / proper follow up with the foreign correspondent / Relationship Managers for acceptance and payment of bills.</li>
<li>Ensure submission of all Internal and External returns as per respective deadlines.</li>
<li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Analyst, Trade Operations

Zones

<div><p><b>Description</b><br>
</p><br>
<br>
<br>
<p>Company Overview:</p><p></p><p><br>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p></p><p><br>
Position Overview:</p><p></p><p><br>
As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.</p><p></p><p>
What you&rsquo;ll do as the Client Success Manager I</p><p>
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.</p><p>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.</li><li>
Relationship Building &ndash; Interact and build relationships with customers on a daily basis.</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.</li></ul><p>
Process
</p><p>List critical processes this individual will undertake to achieve targeted results.
</p><ul><li>Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
</li><li>Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul><p>
.</p><p>
What you will bring to the team:</p><ul><li>
Graduate &ndash; Any Specialization.</li><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skills</li><li>
Ability to work with little or no supervision.</li><li>
Bachelor's degree in business administration or any other Field</li><li>
Minimum 2-3 years of experience.</li></ul><p>
Zones offers a comprehensive Benefits package
</p><p>At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p><p>
Job timings: 1:00 PM to 09:30 PM (Pk time)
</p><p>#LI-UQ1</p></div><p></p>

Client Success Manager – 1

Zones IT Solutions

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Company Overview:
 <br/>
 <br/>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 <br/>
 <br/>
 What you&rsquo;ll do as the Customer Success Manager 2:
 <br/>
 <br/>
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 <br/>
 <br/>
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 <br/>
 <br/>
 <ul>
  <li>
   Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
  </li>
  <li>
   Own overall operational account(s) health
  </li>
  <li>
   Internal reporting to ensure key SLA and metrics are being met.
  </li>
  <li>
   Conduct operationally focused business reviews routinely with Account manager and Client.
  </li>
  <li>
   Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
  </li>
  <li>
   Listen for customer pain points and coordinate the appropriate resources to alleviate.
  </li>
  <li>
   Manage issue resolution and risk mitigation.
  </li>
  <li>
   Provide quick resolution to client concerns.
  </li>
  <li>
   Coordinate with internal operational teams to minimize risks.
  </li>
  <li>
   Performance Management
  </li>
  <li>
   Measure the success of each client-facing process.
  </li>
  <li>
   Ensure support consistency across assigned accounts.
  </li>
  <li>
   Measure performance against SLAs
  </li>
  <li>
   Measure the success of each client-facing process.
  </li>
  <li>
   Own and manage the client operational relationship.
  </li>
  <li>
   Consistent engagement with key operational contacts at the client
  </li>
  <li>
   Understanding of client&rsquo;s needs and Zones operational offerings
  </li>
  <li>
   Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
  </li>
  <li>
   Ensuring any client-related issues are properly addressed to the satisfaction of the client.
  </li>
  <li>
   Own overall operational account health
  </li>
  <li>
   Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
  </li>
  <li>
   Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
  </li>
  <li>
   Ensure account documentation is up to date and accurate.
  </li>
  <li>
   Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
  </li>
  <li>
   Identify opportunities for account development.
  </li>
  <li>
   Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
  </li>
  <li>
   Drive account entanglement through the expansion of operational offerings
  </li>
  <li>
   Manage issue resolution and risk mitigation.
  </li>
  <li>
   Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
  </li>
  <li>
   Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
  </li>
  <li>
   Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring To The Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 years of customer service and/or account management experience
  </li>
  <li>
   Familiarity with order fulfillment, corporate purchasing
  </li>
  <li>
   Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
  </li>
  <li>
   Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Experience presenting to top-tier clients.
  </li>
  <li>
   Ability to work with little or no supervision.
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package
 <br/>
 <br/>
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 <br/>
 <br/>
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 <br/>
 <br/>
 Job timings: 6:00 PM to 3:00 AM (Pk time)
</div>


Client Success Manager – 2

<div><p><b>Description</b><br>
</p><br>
Company Overview:<br>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM<br>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.<br>
Position Overview:<br>
The Program Manager of Global Service Partners is a strategic role responsible for overseeing partner management and governance across the organization&rsquo;s global service delivery network. This position acts as the primary point of contact and &ldquo;quarterback&rdquo; for all service delivery partner engagements, ensuring alignment with the organization&rsquo;s strategic objectives and operational excellence. The role requires collaboration with senior leaders at partner organizations, internal stakeholders, and cross-functional teams to drive performance, innovation, and continuous improvement.<br>
What you&rsquo;ll do as the Program Manager:<br>
Employees employed in the role of Program Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.<br>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
1. Partner Relationship Management<ul><li>
Develop and nurture strong, collaborative relationships with senior leaders at service delivery partner organizations.</li><li>
Serve as the primary liaison and point of escalation for all partner-related issues, ensuring prompt resolution and maintaining trust.</li><li>
Establish regular communication cadences, including strategic reviews, performance updates, and business planning sessions with partners.</li></ul><br>
2. Governance and Compliance<ul><li>
Define and implement robust governance frameworks for partner engagements, ensuring adherence to contractual agreements, service-level agreements (SLAs), and compliance standards.</li><li>
Monitor partner performance against defined KPIs and SLAs, providing actionable insights and driving accountability.</li><li>
Ensure alignment of partner activities with the organization&rsquo;s goals, values, and policies.</li></ul><br>
3. Strategic Alignment and Collaboration<ul><li>
Act as a strategic advisor to senior leadership, providing insights on partner capabilities, risks, and opportunities.</li><li>
Collaborate with internal teams, including Service Delivery, IT, Procurement, and Finance, to ensure seamless integration and execution of partner-delivered services.</li><li>
Facilitate joint business planning and innovation initiatives with partners to identify new growth opportunities and enhance service offerings.</li></ul><br>
4. Operational Excellence<ul><li>
Lead the development and execution of strategies to optimize partner performance and ensure high-quality service delivery.</li><li>
Identify and implement best practices, process improvements, and tools to enhance partner management effectiveness.</li><li>
Oversee issue resolution, risk management, and contingency planning to minimize disruptions and ensure continuity.</li></ul><br>
5. Reporting and Analytics<ul><li>
Establish and maintain dashboards and reporting mechanisms to provide visibility into partner performance, trends, and areas for improvement.</li><li>
Present regular updates to executive leadership on the status of partner relationships and key initiatives.</li></ul><br>
Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, or a related field; MBA or equivalent preferred.</li><li>
5+ years of experience in partner management, service delivery, or a similar Program Management role within a global organization.</li><li>
Proven track record of managing complex, global partner relationships and driving results in a matrixed environment.</li><li>
Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and build trust with senior stakeholders.</li><li>
Strong analytical and problem-solving skills, with experience in performance management and governance frameworks.</li></ul><br>
Competencies:<ul><li>
Strategic Thinking: Ability to align partner strategies with organizational objectives.</li><li>
Leadership: Demonstrated ability to lead cross-functional teams and inspire high performance.</li><li>
Relationship Management: Skilled in building and maintaining strong, collaborative relationships.</li><li>
Results Orientation: Proven ability to deliver measurable outcomes in complex environments.</li><li>
Cultural Sensitivity: Experience working in diverse, global settings with an understanding of cultural nuances.</li></ul><br>
Zones offers a comprehensive Benefits package<br>
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.<br>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.<br>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.<br>
Shift Timings: 8:00 PM to 5:00 AM (Pakistan Time)</div>

Program Manager

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