customer care representative-associate

customer service & technical support agent -remote Jobs in Jeddah

reservations sales agent

support executive

remote contact center agent

PulseMediaNL (APAC REGION)

<div>
 Position Overview
 
 
 We are seeking a professional and customer-focused Remote Contact Center Agent to support inbound and outbound communications in a fully remote environment. This role is ideal for individuals who are confident communicators, solution-oriented, and capable of managing high-volume interactions while maintaining service excellence.
 
 
 In this position, you will handle customer inquiries, provide accurate information, resolve concerns, and document interactions efficiently. Your ability to remain composed under pressure and follow structured communication protocols will directly contribute to customer satisfaction and operational performance.
 
 
 This opportunity is well suited for individuals who thrive in fast-paced environments and value accountability in remote work settings.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage inbound and outbound calls in a professional and timely manner
 </li>
 <li>
 Respond to customer inquiries via phone, email, or chat as assigned
 </li>
 <li>
 Provide accurate information regarding services, policies, and procedures
 </li>
 <li>
 Resolve issues efficiently while maintaining a positive tone
 </li>
 <li>
 Escalate complex or unresolved concerns to appropriate teams
 </li>
 <li>
 Document all interactions within CRM or contact center systems
 </li>
 <li>
 Meet call handling, response time, and quality performance metrics
 </li>
 <li>
 Follow established scripts, guidelines, and service standards
 
 
 </li>
 </ul>
 Your performance will directly support customer retention and overall service reliability.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in contact center, customer service, or call center roles preferred
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Excellent active listening and problem-solving abilities
 </li>
 <li>
 Ability to manage high call volumes and multitask effectively
 </li>
 <li>
 Familiarity with CRM systems and contact center software
 </li>
 <li>
 Strong attention to detail and time management skills
 </li>
 <li>
 Comfortable working independently in a fully remote environment
 </li>
 <li>
 Reliable internet connection and quiet home workspace
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote role
 </li>
 <li>
 Flexible scheduling based on operational coverage needs
 </li>
 <li>
 Clearly defined performance metrics and quality standards
 </li>
 <li>
 Ongoing training and support resources provided
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Responsibilities may evolve based on operational requirements
 
 
 </li>
 </ul>
 Key Skills
 
 
 Contact Center Operations, Call Center Support, Inbound Calls, Outbound Calls, Customer Service, CRM Systems, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Escalation Management, Customer Satisfaction (CSAT), Service Level Agreements (SLA), Multitasking, Time Management, Remote Work, Performance Metrics, Client Relations, Quality Assurance
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant contact center or customer service experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are seeking dependable professionals who are committed to delivering efficient, high-quality service in a remote contact center environment.
</div>

Remote Contact Center Agent

PulseMediaNL (LATAM REGION)

<div>
 Position Overview
 
 
 We are seeking a knowledgeable and customer-focused Customer Service &amp; Technical Support Agent to provide remote assistance to customers requiring both general service support and technical troubleshooting. This role is ideal for individuals who combine strong communication skills with technical aptitude and enjoy helping customers resolve issues efficiently.
 
 
 In this position, you will act as the first point of contact for customer inquiries, diagnosing problems, providing step-by-step guidance, and ensuring concerns are resolved in a timely and professional manner. Your ability to remain patient, analytical, and solution-oriented will directly contribute to customer satisfaction and retention.
 
 
 This opportunity is well suited for professionals who are comfortable navigating technical systems while maintaining a positive and service-driven approach.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and live chat
 </li>
 <li>
 Diagnose and troubleshoot technical issues using established procedures
 </li>
 <li>
 Provide clear, step-by-step instructions to guide customers through solutions
 </li>
 <li>
 Escalate complex technical concerns to advanced support teams when necessary
 </li>
 <li>
 Document all interactions and troubleshooting steps within CRM or ticketing systems
 </li>
 <li>
 Follow service level agreements (SLAs) and productivity standards
 </li>
 <li>
 Assist customers with account setup, configuration, and basic system navigation
 </li>
 <li>
 Identify recurring technical issues and provide feedback for product improvement
 
 
 </li>
 </ul>
 Your contributions will ensure customers receive reliable support and clear guidance when resolving both service and technical concerns.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in customer service, technical support, or help desk roles preferred
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Basic understanding of troubleshooting processes and technical systems
 </li>
 <li>
 Ability to explain technical concepts in simple, easy-to-understand language
 </li>
 <li>
 Familiarity with CRM platforms, ticketing systems, and remote support tools
 </li>
 <li>
 Strong attention to detail and problem-solving abilities
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Reliable internet connection and professional home workspace
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote role
 </li>
 <li>
 Flexible scheduling based on operational coverage needs
 </li>
 <li>
 Clearly defined service and resolution benchmarks
 </li>
 <li>
 Access to documentation, troubleshooting guides, and support resources
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role responsibilities may evolve based on business requirements
 
 
 </li>
 </ul>
 Key Skills
 
 
 Customer Service, Technical Support, Help Desk Support, Troubleshooting, IT Support, CRM Systems, Zendesk, Salesforce, Ticketing Systems, Live Chat Support, Email Support, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Escalation Management, Service Level Agreements (SLA), Customer Satisfaction (CSAT), Remote Support Tools, System Configuration, Technical Documentation, Multitasking, Remote Work, Attention to Detail
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant customer service and technical support experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are seeking professionals who are passionate about delivering dependable service while providing clear and effective technical support in a remote environment.
</div>

Customer Service & Technical Support Agent -Remote

Hilton

<div>Reservations Sales Agent
A Reservations Sales Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Reservation Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Sales Agent

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Job summary 
Do you aim to have a dynamic impact on the world? 
Are you up for creating solutions and solving tomorrow&rsquo;s problems today? 
Then we have the opportunity for you! 
 
We are looking to hire an ICQA Area Manager to be part of our fulfilment center Inventory Control and Quality Assurance (ICQA) team. Our fulfilment centers sit at the heart of Amazon&rsquo;s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfilment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. 
 
These fulfilment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession. 
 
Job responsibilities 
Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment center: 
<ul><li>Support safety programs and compliance to ensure a safe work environment for all associates</li><li>Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX</li><li>Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team</li><li>Conduct shift planning and forecasting, alongside assigning and directing work</li><li>Plan for and identify root causes of inventory deviation, via cause and effect analysis</li><li>Support network-wide fulfilment &amp; operations-focused quality initiatives</li><li>Review and analyze customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents</li><li>Drive process improvements and develop team members&rsquo; ability to keep pace with our rapid growth, while motivating others and reducing employee turnover</li><li>Appraise the performance of team members; developing, rewarding and coaching employees</li></ul></div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree or equivalent</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>2+ years of people management experience</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Area Manager, Inventory Control and Quality Assurance, AMET ICQA

SAIC

<div>Job ID: T2508929
Location: Jeddah, 02, SA
Date Posted: 2026-03-05
Category: Engineering and Sciences
Subcategory: Sys Integration
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE 
Description
﻿
SAIC is seeking a RF Engineer a position located in Riyadh, Saudi Arabia that will provide installation and integration support for C4I System racks and components for the Royal Saudi Naval Forces (RSNF). The successful candidate will work within the Technical Support Center responsible for system communications verification and perform RF cabling, terminations and operational testing during installations of systems into RSNF vessels, command centers and training facilities. Candidate will be responsible for engineering documentation changes, maintaining updates to hardware configuration control items (HCCI), system drawings, and bill of materials, cable run sheets, and serial number list.

This position supports the Royal Saudi Naval Forces (RSNF) and is contingent upon award news in Fall 2025.

Job Duties:
<ul>
<li>Demonstrated experience supporting the analysis and evaluation of Radio Frequency (RF) systems.</li>
<li>Experience conducting Electromagnetic Interference (EMI) surveys before an installation to establish the current EMI baseline.</li>
<li>Experience with post-installation surveys to determine any EMI changes after equipment installation.</li>
<li>Experience preparing EMI Summary reports following each survey detailing all EMI findings and recommendations for improvement.</li>
<li>Work with engineering for system design, software installation and equipment operational testing, and provide solutions for areas that might be in need of improvement.
</li><li>When in between segments of the project, work on construction of test cables and preparation for the next segment of the project.</li>
<li>Review RF quality issues, report on findings, and then update documentation to reflect the approved corrective action.</li>
<li>Maintain, repair, and perform functional communication circuit checks of Radio (UHF, VHF, HF, VSAT, UHF SATCOM, LINK-11/16), installed on ashore and afloat platforms of the RSNF.</li>
<li>Use specialized test equipment and software controlled diagnostics to isolate malfunctions.</li>
<li>Repair systems according to technical orders, manufacturer's handbooks and local procedures. Accomplish equipment modifications and installation according to engineering change plans.</li>
<li>Repairs and troubleshooting down to component level to include ESD handling.</li>
<li>Soldering using a 3M workstation or portable soldering iron. RF and Fiber optic cable termination and testing.</li>
<li>Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors.</li>
<li>Frequent inter-organizational and outside customer contacts.</li>
<li>Represent organization in providing solutions to difficult technical issues associated with specific projects.</li>
</ul>
Qualifications
﻿<div> 
Qualifications:</div><ul><li><div> 
Bachelor's degree and two (2) years or more experience; or six (6) years of experience with a GED/HS degree.</div></li><li><div>
ACTIVE SECRET security clearance required.</div></li><li><div>
System hardware equipment installation, maintenance and repairs.</div></li></ul><div> 
Desired Qualifications:</div><ul><li><div> 
Radio (UHF, VHF, HF, VSAT, KVH SATCOM, NTDS/TADIL Data Links), Networking (Cisco IOS), UPS (APC, Clary), GPS, CENTRIXS, GCCS-M/J, ADSI, SY-117G, and RF7800 series radios.</div></li><li><div>
Repairs and troubleshooting down to component level to include ESD handling.</div></li><li><div>
Soldering using a 3M workstation or portable soldering iron.</div></li><li><div>
Familiarity with test and configuration of KG-250 and similar RF communication protection devices</div></li><li><div>
Fiber optic cable termination and testing.</div></li><li><div>
Familiarity with installation and configuration capabilities of the following software:</div></li><li><div>
Microsoft Windows (Windows 7/10), Microsoft Office (Word, Excel, Power Point, Outlook, Visio), AutoCAD, ADSI, CENTRIXS, GCCS-M/J.</div></li></ul></div>

RF Engineer

<div>
 Position Overview
 
 
 We are seeking a motivated and detail-oriented Junior Front-End Developer to join our remote team and support the development of responsive, user-friendly web applications. This role is ideal for early-career developers who are passionate about clean code, intuitive user interfaces, and modern web technologies.
 
 
 In this position, you will collaborate with designers, back-end developers, and product teams to translate design concepts into functional and visually appealing web experiences. Your ability to follow coding standards, troubleshoot issues, and continuously learn new technologies will contribute directly to product quality and performance.
 
 
 This opportunity is well suited for individuals looking to grow their front-end development skills in a structured and supportive remote environment.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and maintain responsive web interfaces using modern front-end technologies
 </li>
 <li>
 Translate UI/UX design mockups into functional web components
 </li>
 <li>
 Write clean, maintainable, and well-documented code
 </li>
 <li>
 Ensure cross-browser compatibility and mobile responsiveness
 </li>
 <li>
 Optimize applications for maximum speed and scalability
 </li>
 <li>
 Troubleshoot and debug front-end issues
 </li>
 <li>
 Collaborate with back-end developers to integrate APIs and services
 </li>
 <li>
 Follow established development workflows and version control practices
 
 
 </li>
 </ul>
 Your contributions will directly impact user experience, interface performance, and overall product usability.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Basic to intermediate knowledge of HTML, CSS, and JavaScript
 </li>
 <li>
 Familiarity with modern frameworks such as React, Vue, or Angular is a plus
 </li>
 <li>
 Understanding of responsive design principles
 </li>
 <li>
 Experience using version control systems such as Git
 </li>
 <li>
 Strong problem-solving and debugging skills
 </li>
 <li>
 Ability to follow technical documentation and coding standards
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Portfolio or sample projects demonstrating front-end skills preferred
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote position
 </li>
 <li>
 Flexible scheduling aligned with project deadlines
 </li>
 <li>
 Collaborative team environment with code review processes
 </li>
 <li>
 Ongoing mentorship and development opportunities
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role scope may expand based on performance and project needs
 
 
 </li>
 </ul>
 Key Skills
 
 
 HTML5, CSS3, JavaScript, React, Vue.js, Angular, Responsive Web Design, Front-End Development, UI Development, Web Accessibility, Git, Version Control, Cross-Browser Compatibility, Debugging, API Integration, REST APIs, Web Performance Optimization, Agile Development, Problem Solving, Remote Collaboration
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant technical experience
 </li>
 <li>
 Include a portfolio link or GitHub repository if available
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for enthusiastic junior developers who are eager to grow their technical expertise and contribute to high-quality web experiences in a remote environment.
</div>

Junior Front-End Developer (Remote)

Al-Yaqut Company

Job Title: Geophysical Field TechnicianJob Summary: We are seeking qualified Geophysical Field Technicians to support field operations involving the deployment, operation, and retrieval of sensitive geophysical equipment in remote desert environments. Equipment includes ANT, Magnetotelluric (MT) and Gravity systems.Key Responsibilities:<ul><li>Deploy, operate, and retrieve geophysical equipment safely and accurately.</li><li>Assist in field data collection and equipment monitoring.</li><li>Troubleshoot technical issues and ensure proper functioning of instruments.</li><li>Follow safety procedures and operational guidelines at all times.</li><li>Work effectively in remote desert locations and challenging weather conditions.</li></ul>Requirements:<ul><li>Strong technical and problem-solving skills.</li><li>Prior experience with MT or Gravity equipment is a strong advantage.</li><li>Technical diploma/degree or equivalent qualification preferred.</li><li>Valid KSA Driving License (mandatory).</li><li>Physically fit and able to work in remote desert environments.</li><li>Previous experience in mining or oil &amp; gas industries highly preferred.</li><li>Basic English communication skills required.</li></ul>Job Type: Full-timePay: ﷼1,600.00 - ﷼1,800.00 per monthExperience:<ul><li>Technician : 1 year (Preferred)</li></ul>License/Certification:<ul><li>Driving License (Preferred)</li></ul>

Technician

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