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Datamatics Technologies

<div>
 Job Title: Senior Reporting Analyst
 
 
 &nbsp;
 
 
 
 Job Purpose
 
 
 
 
 The
 
 Senior Reporting Analyst
 
 is responsible for developing, managing, and optimizing data visualizations and reports to support data-driven decision-making across the organization. This role primarily focuses on
 
 Power BI
 
 , with the flexibility to work on additional reporting platforms such as
 
 Metabase, Apache Superset
 
 , or similar tools.
 
 
 The position requires strong
 
 business data analysis
 
 capabilities and close collaboration with stakeholders to gather requirements, translate them into actionable insights, and ensure reporting solutions align with organizational objectives.
 
 
 
 
 Key Responsibilities
 
 
 1. Report Development &amp; Visualization
 <ul>
 <li>
 
 Design, develop, and optimize interactive dashboards and reports in
 
 Power BI
 
 
 </li>
 <li>
 
 Ensure data accuracy, usability, and adherence to visualization best practices
 
 </li>
 </ul>
 2. Cross-Platform Reporting Flexibility
 <ul>
 <li>
 
 Develop and maintain reports across multiple BI platforms (e.g.,
 
 Metabase, Apache Superset
 
 )
 
 </li>
 <li>
 
 Ensure consistency, quality, and standardization of reports across tools
 
 </li>
 </ul>
 3. Business Data Analysis &amp; Insights
 <ul>
 <li>
 
 Perform in-depth business data analysis to identify trends, insights, and opportunities
 
 </li>
 <li>
 
 Provide actionable recommendations to support informed decision-making
 
 </li>
 </ul>
 4. Requirement Gathering &amp; Stakeholder Collaboration
 <ul>
 <li>
 
 Collaborate with business stakeholders to understand reporting needs
 
 </li>
 <li>
 
 Translate business requirements into effective reporting and visualization solutions
 
 </li>
 </ul>
 5. Documentation &amp; Reporting Standards
 <ul>
 <li>
 
 Maintain clear documentation of reports, dashboards, data sources, calculations, and assumptions
 
 </li>
 <li>
 
 Ensure transparency, governance, and reproducibility of reporting assets
 
 </li>
 </ul>
 6. Performance Monitoring &amp; Optimization
 <ul>
 <li>
 
 Monitor and optimize report and dashboard performance
 
 </li>
 <li>
 
 Ensure scalability, responsiveness, and efficient data refresh across platforms
 
 </li>
 </ul>
 7. SQL Development
 <ul>
 <li>
 
 Design, write, and optimize complex
 
 SQL queries
 
 
 </li>
 <li>
 
 Support data extraction, transformation, and reporting requirements
 
 </li>
 </ul>
 8. Training &amp; Knowledge Sharing
 <ul>
 <li>
 
 Provide training and ongoing support to end-users
 
 </li>
 <li>
 
 Improve data literacy and adoption of Power BI and other reporting tools
 
 
 </li>
 </ul>
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in
 
 Business Administration, Information Systems
 
 , or a related field
 
 </li>
 <li>
 
 Master&rsquo;s degree or equivalent experience is preferred
 
 
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 <ul>
 <li>
 
 
 5+ years
 
 of experience in
 
 data analysis, business intelligence, or reporting
 
 
 </li>
 <li>
 
 Strong focus on
 
 Power BI
 
 , with flexibility to work on other reporting platforms
 
 
 </li>
 </ul>
 
 
 Competencies (Knowledge, Skills, and Abilities)
 
 
 Power BI &amp; Cross-Platform Reporting
 <ul>
 <li>
 
 Advanced Power BI skills, including
 
 DAX
 
 and
 
 Power Query
 
 
 </li>
 <li>
 
 Ability to work across tools such as
 
 Metabase, Apache Superset
 
 , or similar platforms
 
 </li>
 </ul>
 SQL Expertise
 <ul>
 <li>
 
 Expert-level SQL skills for writing, optimizing, and troubleshooting complex queries
 
 </li>
 </ul>
 Semantic Layer Experience
 <ul>
 <li>
 
 Hands-on experience with semantic layers such as
 
 dbt, cube.dev
 
 , or similar tools
 
 </li>
 <li>
 
 Ability to ensure standardized metrics and consistent data definitions
 
 </li>
 </ul>
 Business Data Analysis
 <ul>
 <li>
 
 Strong analytical mindset with a focus on generating actionable business insights
 
 </li>
 </ul>
 Stakeholder Collaboration
 <ul>
 <li>
 
 Excellent communication skills to engage with both technical and non-technical stakeholders
 
 </li>
 </ul>
 Documentation &amp; Best Practices
 <ul>
 <li>
 
 Strong documentation skills for reporting processes, data sources, and calculations
 
 </li>
 </ul>
 Performance Optimization
 <ul>
 <li>
 
 Knowledge of monitoring and optimizing report performance and user experience
 
 </li>
 </ul>
 Training &amp; Support
 <ul>
 <li>
 
 Experience in training end-users and supporting adoption of BI tools
 
 </li>
 </ul>
</div>

Senior Reporting Analyst

Konecta

<div>
 
 Position Summary:
 
 
 The Reporting Analyst plays a pivotal role in driving data-informed decisions across international
 
 
 BPO operations. This role is responsible for designing, maintaining, and optimizing global reporting
 
 
 frameworks, KPIs, and dashboards that measure operational performance, customer satisfaction,
 
 
 workforce
 
 
 efficiency, and strategic initiatives. The successful candidate will act as a critical partner to cross-
 
 
 functional
 
 
 teams, ensuring timely delivery of actionable insights in a fast-paced, metrics-driven environment.
 
 
 
 
 
 Key Responsibilities:
 
 
 ● Collect, clean, organize, and analyze large volumes of structured and unstructured data from multiple
 
 
 global sources including customer interactions, QA surveys, WFM platforms, CRMs, and internal
 
 
 systems.
 
 
 ● Develop, automate, and maintain global reports and dashboards (e.g., Looker, Power BI) that
 
 
 monitor key KPIs across clients, markets, and contact center sites.
 
 
 ● Design and maintain relational databases and reporting tools that enable self-service analytics across
 
 
 operational teams.
 
 
 ● Perform root cause analyses and trend forecasting to provide strategic insights on service delivery,
 
 
 efficiency, and customer experience.
 
 
 ● Collaborate with global functional leads in Workforce Management, Quality, Training, and Client
 
 
 Services to align metrics, standardize reporting, and define best practices.
 
 
 ● Translate data into compelling narratives and visual presentations for executive stakeholders.
 
 
 ● Present monthly and quarterly business reviews to leadership and clients with a focus on data-driven
 
 
 recommendations.
 
 
 ● Maintain robust documentation and ensure consistent application of data governance policies across
 
 
 reporting systems.
 
 
 ● Drive continuous improvement through automation, AI-based insights, and integration of new
 
 
 
 
 
 analytics tools.
 
 
 ● Support RFPs, client audits, and contract renegotiations with data and performance evidence.
 
 
 
 
 
 Must-Have Qualifications and Skills:
 
 
 ● Experience (4+y) in a global reporting, analytics, or business intelligence role, working in multi-
 
 
 country BPO operations, global shared services or high-volume customer operations.
 
 
 ● Strong analytical mindset and exceptional attention to detail.
 
 
 ● Proficiency in data analytics and visualization tools: Excel (advanced), SQL, Looker, Power BI.
 
 
 ● Strong understanding of customer experience or service delivery metrics and performance
 
 
 management frameworks.
 
 
 ● Ability to synthesize complex data sets into actionable insights.
 
 
 ● Proven experience managing dashboards and operational reports in BPO, shared services, or
 
 
 customer service environments.
 
 
 ● Outstanding written and verbal communication skills.
 
 
 ● Demonstrated autonomy in managing multiple projects, deadlines, and stakeholder expectations.
 
 
 ● Strong critical thinking, problem-solving, and storytelling abilities.
 
 
 ● Bachelor&amp;#39;s degree in Statistics, Mathematics, Computer Science, Business Analytics, or related field.
 
 
 ● Fluency in English; additional languages are a plus.
 
 
 
 
 
 Preferred Qualifications (Nice-to-Have):
 
 
 ● Familiarity with workforce management, quality assurance, or gamification platforms (e.g.,
 
 
 Centrical, NICE, Genesys).
 
 
 ● Experience with ETL processes and data warehousing solutions.
 
 
 ● Background in predictive modeling, segmentation, or customer behavior analytics.
 
 
 ● Certification in Tableau, Power BI, or data analytics frameworks.
 
 
 
 
 
 What Success Looks Like:
 
 
 ● Consistently delivers accurate, timely, and insightful reports.
 
 
 ● Enables leadership to make fast, informed decisions.
 
 
 
 
 
 ● Acts as a data champion, standardizing and elevating reporting practices across geographies.
 
 
 ● Anticipates risks and opportunities based on trends before they impact performance.
 
</div>

Reporting Analyst - BPO Industry

PepsiCo

<div>
 
 Overview
 
 
 
 This role is responsible for supporting EMEA Procurement Control in financial reporting and analytics through accurate data collection, in-depth analysis, precise reporting, and process improvement initiatives. It requires strong analytical skills and excellent organizational abilities to manage complex datasets, coordinate across multiple stakeholders, and ensure timely issue resolution.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Preparing EMEA Procurement Cash Flow productivity reporting - data collection from the contracts management system and from whole legacy Europe Procurement community (ca 500 associates) as well as the legacy AMESA point of contacts; review the accuracy of provided information, perform data analysis and identification of key variance drivers; managing calculation of Cash Flow; results reporting to EMEA Business Unit Controllers and to Corporate FP&amp;A team.
 </li>
 <li>
 Mark to Market reporting from Derivatives and Forex Embedded Derivatives in legacy Europe Procurement managed contracts - data collection from contracts management tool; data analysis for the existence of derivatives/ Forex embedded derivatives: collecting information for the correct Mark to Market calculations per contract (information related to contracts from Procurement Managers, Executed Hedges, Forex Forward rates from Corporate Treasury). Data reporting to Corporate Embedded Derivatives Centre of Excellence and to EMEA Sector Control.
 </li>
 <li>
 Extended Producer Responsibility reporting for Europe - data collection from Business Units; results verification and reporting to Corporate Government Affairs.
 </li>
 <li>
 Acting as a SPOC for Benelux Accounts Payable - resolving issues with blocked POs which can cause payment delays to our suppliers; analyzing weekly report received from Benelux AP team; connecting with employees and guide on actions required for resolving issues.
 </li>
 <li>
 Supporting ad-hoc projects and process improvements initiatives assigned by Europe Procurement Control and issue resolution for the mentioned scope.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor in Economics or Finance with main focus on Finance/Control &amp; Accounting or at least 3-4 years experience in Finance/Control &amp; Accounting, ideally in a global FMCG company
 </li>
 <li>
 Excellent English language skills (read, write, speak)
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Good accounting / internal controls knowledge
 </li>
 <li>
 Very good Excel knowledge
 </li>
 <li>
 Ability to work across various countries and cultures
 </li>
 </ul>
</div>

Control & Reporting Asst Analyst

Boubyan Bank

<div>
 
 
 JOB SUMMARY / PURPOSE:
 
 
 
 The Data Analyst will be instrumental in leveraging data to enhance the bank's AI conversation assistants and self-service digital channels. This role focuses on extracting, analyzing, and interpreting digital channel&rsquo;s and conversational data to provide actionable insights that drive process improvements, optimize customer journeys, and support evidence-based decision-making across various business units.
 
 
 
 
 
 
 ROLE AND RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 
 Data Collection &amp; Management:
 
 Collect, validate, cleanse, and transform large datasets from various sources, including conversational platforms, and data warehouses, ensuring data accuracy and integrity.
 </li>
 <li>
 
 Data Ingestion:
 
 Ingest digital channels logs, anonymize/PII scrub, build vectorization pipelines, index maintenance, ETL for analytics and model monitoring data.
 </li>
 <li>
 
 BI &amp; Reporting Development:
 
 Design, develop, and maintain reports, dashboards, and data visualizations (using tools like Power BI) to track Business KPIs, Conversation analytics, Model performance &amp; quality,Infra &amp; Operations and Compliance &amp; audit reports
 </li>
 <li>
 
 NLU Performance Review:
 
 Review and analyse the Natural Language Understanding (NLU) performance of AI models to improve conversation flow and accuracy. Perform ad-hoc analyses to inform product priorities (e.g., identify content gaps, high-failure dialogs).
 </li>
 <li>
 
 Process Improvement:
 
 Identify opportunities for data process improvements, recommend system modifications, and automate reporting workflows to enhance efficiency.
 </li>
 <li>
 
 Stakeholder Collaboration:
 
 Work closely with cross-functional teams (e.g., AI Product Managers, AI Scientists and AI Engineers) to understand their data needs, gather reporting requirements, and provide analytical support.
 </li>
 </ul>
 
 
 
 
 
 PREFERRED SKILLS AND QUALIFICATIONS
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Data science, Statistics, mathematics, or a related field.
 </li>
 <li>
 
 Experience:
 
 Proven experience (3-5 years preferred) as a Data Analyst, BI Analyst or Reporting Analyst, ideally within the banking/financial services industry or working with AI products/digital journey design.
 </li>
 <li>
 
 Technical Skills:
 
 SQL, Power BI, Python, NLP, ETL
 </li>
 </ul>
 
 -High proficiency in SQL Databases / data warehouse on-prem (Postgres, MongoDB, Oracle, SQL server, Sybase)
 
 
 -Expertise in BI and data visualization tools (e.g., Microsoft Power BI).
 
 
 -Understanding of data warehousing, ETL processes, and database design concepts.
 
 
 -Familiarity with statistical software or programming languages like Python for advanced analytics.
 
 
 -Familiarity with NLP models, LLMs and ML lifecycle (model versioning, inference tagging).
 
 
 -Familiarity with ML observability tools (Grafana integration, MLflow metrics) and model explainability tools.
 
 
 -Familiarity with vector databases (Qdrant/FAISS/ Weaviate), retrieval metrics and conversational analytics tooling.
 
 
 
 
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong analytical, problem-solving, and critical-thinking skills with keen attention to detail.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic, fast-paced environment.
 </li>
 <li>
 Proactive mindset and intellectual curiosity about data and emerging AI technologies.
 </li>
 </ul>
</div>

Data Analyst - Data Analytics & Reporting

<div>
 
 
 Job Title:
 
 
 
 Spanish WFM Real Time Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Project Workforce Management
 
 
 
 
 
 
 Reports To:
 
 
 
 WFM Planning Analyst
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Spanish Real Time Analyst II monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education and specific Training
 
 
 
 
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in Spanish B2 Level and English (B2) is a Must.
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 &bull; Experience in project management and implementation.
 
 
 &bull; Hands on Experience as a Real Time Analyst from 6 Months to 2 Years.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 
 
 Technical Skills:
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and
 
 
 
 
 
 Specific skills:
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

WFM Real Time Analyst II (Spanish)

Valeo

<div>
 Business Intelligence Analyst
 
 
 Company:** Valeo Internal Automotive Software Egypt
 
 
 
 Job Summary
 
 
 
 Valeo Internal Automotive Software Egypt is seeking a highly motivated and skilled Business Intelligence Analyst to transform complex data into actionable insights. This role will play a crucial part in supporting strategic decision-making and optimizing business performance within our dynamic automotive software environment.
 
 
 Job Responsibilities
 
 
 As a Business Intelligence Analyst, you will be responsible for:
 
 
 <ul>
 <li>
 Designing, developing, and maintaining robust Business Intelligence (BI) solutions, including dashboards, reports, and data visualizations, to support various business units.
 </li>
 <li>
 Performing in-depth Data Analysis to identify trends, patterns, and anomalies in large datasets, providing clear and concise interpretations to stakeholders.
 </li>
 <li>
 Collaborating with cross-functional teams to understand business requirements and translate them into technical specifications for BI solutions.
 </li>
 <li>
 Assisting in the management and optimization of Database Management systems, ensuring data integrity, security, and accessibility.
 </li>
 <li>
 Contributing to the development and implementation of Data Governance policies and procedures to maintain data quality and compliance.
 </li>
 <li>
 Conducting Data Mining activities to uncover hidden insights and opportunities for process improvement and innovation.
 </li>
 <li>
 Developing and maintaining Data Modeling structures to ensure efficient data retrieval and analysis.
 </li>
 <li>
 Applying Data Science techniques and methodologies to solve complex business problems and predict future outcomes.
 </li>
 <li>
 Creating compelling Data Visualization to effectively communicate complex analytical findings to both technical and non-technical audiences.
 </li>
 <li>
 Participating in the design, development, and maintenance of Data Warehousing (DW) solutions to support enterprise-wide reporting and analysis.
 </li>
 <li>
 Writing and optimizing Structured Query Language (SQL) queries to extract, transform, and load data from various sources.
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, Statistics, Mathematics, or a related quantitative field.
 </li>
 <li>
 Proven experience as a Business Intelligence Analyst or in a similar data-focused role.
 </li>
 <li>
 Strong proficiency in Business Intelligence (BI) tools and platforms (e.g., Tableau, Power BI, QlikView).
 </li>
 <li>
 Expertise in Data Analysis and strong analytical problem-solving skills.
 </li>
 <li>
 Solid understanding of Database Management principles and practices.
 </li>
 <li>
 Familiarity with Data Governance best practices.
 </li>
 <li>
 Experience with Data Mining techniques and tools.
 </li>
 <li>
 Proficiency in Data Modeling concepts and methodologies.
 </li>
 <li>
 Basic understanding of Data Science principles and applications.
 </li>
 <li>
 Excellent skills in Data Visualization and storytelling with data.
 </li>
 <li>
 Experience with Data Warehousing (DW) concepts and technologies.
 </li>
 <li>
 Advanced proficiency in Structured Query Language (SQL) for data manipulation and querying.
 </li>
 <li>
 Excellent communication, interpersonal, and presentation skills with the ability to explain complex technical concepts to non-technical stakeholders.
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 </ul>
</div>

Business Intelligence Analyst, BI

Banque Misr

<div>
 
 Role Purpose
 
 
 
 As a Product Analyst, you will be an integral part of the various agile tribes and will have the opportunity to take the lead on the digital reporting, product performance monitoring, and KPI analysis of several bank products aiming to capture actionable insights and provide recommendation on business growth and experience optimization.
 
 
 
 Key Accountabilities &amp; Decision Ownership
 
 
 
 <ul>
 <li>
 Define the suitable reporting requirements for each project
 </li>
 <li>
 Collaborate with relevant teams to gather data from multiple sources and convert it into organized reports
 </li>
 <li>
 Execute the analytics roadmap through working with different stakeholders in an agile model
 </li>
 <li>
 Ensure data accuracy and integrity by performing regular audits and quality checks
 </li>
 <li>
 Generate regular and ad-hoc reports that effectively communicate data-driven insights to stakeholders, aiming for business growth, and product performance enhancement
 </li>
 <li>
 Collaborate with stakeholders to sustain relevant reporting tools, systems and dashboards that track business KPIs
 </li>
 <li>
 Maintain dashboards and visualizations that present complex data in a clear and concise manner
 </li>
 <li>
 Perform deep dives in customer data to identify patterns, behaviors, preferences, and seasonalities that keep relevant teams well informed
 </li>
 <li>
 Work with cross-functional teams to automate and streamline reporting processes
 </li>
 <li>
 Stay up-to-date with industry standards and best practices to continuously improve reporting processes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, Computer Science, or a related field
 </li>
 <li>
 Minimum 3 years of proven experience in digital reporting or data analysis
 </li>
 <li>
 Proficiency in digital analytics tools such as Google Analytics, Adobe Analytics, or similar platforms
 </li>
 <li>
 Proficiency in data management tools such as MS Excel, MS Access, MS Power BI, and Tableau
 </li>
 <li>
 Proficiency in SQL, and ability to process large data sets
 </li>
 <li>
 Excellent attention to detail, analytical and problem-solving skills, with the ability to translate complex data into actionable insights
 </li>
 <li>
 Excellent communication and presentation skills, with the ability to present data to both technical and business stakeholders
 </li>
 <li>
 Ability to work independently and collaboratively to provide deliverables on time
 </li>
 <li>
 Knowledge of banking products, services, and financial metrics is a plus
 
 
 </li>
 </ul>
 
 Key Performance Indictors
 
 
 
 <ul>
 <li>
 Execute the full product reporting tag plan and apply the required data analysis models
 </li>
 <li>
 Drive accurate insight to stakeholders that helps improve OKRs
 </li>
 <li>
 Create periodic actionable quantitative and qualitative reports for team visibility
 </li>
 </ul>
</div>

Product Analyst

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