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SAN International Group | مجموعة سان العالمية

<div>
 
 
 Retail Operations ManagerPurpose
 
 
 
 To lead and elevate SAN&rsquo;s brand retail operations across all brands and regions by ensuring every store operates with precision, efficiency, and passion.
 
 
 The Retail Operations Manager drives sales performance, operational excellence, and brand consistency, turning SAN&rsquo;s brand and retail network into a benchmark for lifestyle experiences across the Kingdom.
 
 
 
 
 
 
 Key Responsibilities1. Retail Leadership
 
 
 <ul>
 <li>
 Lead and empower Regional Managers and Store Managers to deliver flawless operations and consistent brand standards across all SAN brands.
 </li>
 <li>
 Translate the corporate retail strategy into clear operational plans and measurable store outcomes.
 </li>
 <li>
 Foster a culture of speed, accountability, and operational excellence throughout the retail network
 </li>
 </ul>
 
 
 2. Sales &amp; Performance Management
 
 
 
 
 
 <ul>
 <li>
 Own the retail sales rhythm and KPIs, traffic, conversion, UPT, ATV, sales per hour &ndash; driving performance improvement across all regions.
 </li>
 <li>
 Review store and regional results regularly, identify performance gaps, and implement corrective actions.
 </li>
 <li>
 Ensure stores are fully prepared and optimized for seasonal peaks, new launches, and promotional periods.
 </li>
 </ul>
 
 
 3. Customer Experience
 
 
 
 
 
 <ul>
 <li>
 Guarantee a seamless and emotionally engaging customer experience that reflects each brand&rsquo;s identity within SAN brands
 </li>
 <li>
 Implement Service Standards and train teams to create memorable in-store moments that drive loyalty and repeat visits.
 </li>
 <li>
 Manage customer feedback loops and follow up on NPS to maintain high service levels.
 </li>
 </ul>
 
 
 4. Operational Excellence
 
 
 
 
 
 <ul>
 <li>
 Develop, implement, and monitor Store Standard Operating Procedures (SOPs) across all locations.
 </li>
 <li>
 Drive daily and weekly store execution excellence: scheduling, cash handling, backroom operations, visual merchandising, and housekeeping.
 </li>
 <li>
 Ensure strict compliance with health &amp; safety, quality, and brand standards.
 </li>
 </ul>
 
 
 5. Retail Excellence &amp; Asset Protection
 
 
 
 
 
 <ul>
 <li>
 Lead the Retail Excellence &amp; Asset Protection function to minimize shrinkage, improve loss prevention compliance, and strengthen operational controls.
 </li>
 <li>
 Build a culture of awareness and ownership around store assets through training and field audits.
 </li>
 <li>
 Monitor audit scores and implement corrective action plans for non-compliance.
 </li>
 </ul>
 
 
 6. Inventory Allocation &amp; Flow
 
 
 
 
 
 <ul>
 <li>
 Partner with the Inventory Allocation &amp; Flow team to balance stock levels and maximize availability across stores and regions.
 </li>
 <li>
 Ensure that product replenishment supports SAN brands' &ldquo;Weekly Newness&rdquo; and fast-fashion model.
 </li>
 <li>
 Review sell-through rates, stock coverage, and transfer plans to avoid stock-outs and slow movers.
 </li>
 </ul>
 
 
 7. People Development &amp; Leadership
 
 
 
 
 
 <ul>
 <li>
 Coach and develop Regional and Store Managers to build a pipeline of future retail leaders.
 </li>
 <li>
 Promote a culture of ownership, empowerment, and continuous learning.
 </li>
 <li>
 Conduct regular training sessions on SOPs, service standards, visual execution, and loss prevention.
 </li>
 </ul>
 
 
 8. OPEX &amp; Cost Control
 
 
 
 
 
 <ul>
 <li>
 Manage controllable expenses (payroll, supplies, utilities, shrinkage) to achieve budget targets and store P&amp;L efficiency.
 </li>
 <li>
 Implement cost-optimization initiatives without compromising customer experience or brand execution.
 </li>
 <li>
 Partner with Finance to track monthly and quarterly performance against operational budgets.
 </li>
 </ul>
 
 
 9. Store Openings &amp; Expansion
 
 
 
 
 
 <ul>
 <li>
 Lead the operational readiness of new store openings, including staffing, stock, visual merchandising, and cash operations.
 </li>
 <li>
 Conduct post-opening reviews to stabilize performance and ensure smooth handover to regional teams.
 </li>
 <li>
 Collaborate with cross-functional teams on refits and expansion plans to support SAN&rsquo;s growth roadmap.
 </li>
 </ul>
 
 
 10. Cross-Functional Collaboration
 
 
 
 
 
 <ul>
 <li>
 Work closely with Commercial, Marketing, Customer Experience, and Supply Chain departments to ensure aligned execution across brands.
 </li>
 <li>
 Translate marketing and campaign plans into in-store actions with zero defect execution.
 </li>
 <li>
 Provide insights and feedback to support data-driven decision-making and trend adaptation.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 SAN Leadership DNA
 
 
 
 
 
 <ul>
 <li>
 
 Lead by Experience:
 
 Start from the floor, inspire through action, not authority.
 </li>
 <li>
 
 Execute with Passion:
 
 Every detail matters because every detail creates the experience.
 </li>
 <li>
 
 Evolve Continuously:
 
 We don&rsquo;t stop at better, we seek what&rsquo;s next.
 </li>
 <li>
 
 Act as One Team:
 
 Different brands, one vision to create an exceptional SAN experience.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Retail Management, or related field.
 </li>
 <li>
 8&ndash;12 years of progressive experience in multi-region retail operations (preferably in fashion or lifestyle).
 </li>
 <li>
 Proven track record in driving sales, improving store execution, and leading large teams.
 </li>
 <li>
 Strong analytical skills with a data-driven decision-making approach.
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Fluent in English and Arabic.
 </li>
 </ul>
 
 
 
 
 
 
</div>

Retail Operations Manager

Sephora

<div>The Retail Supervisor West is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets. 
KEY ACCOUNTABILITIES<ul><li>
Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions</li><li>
Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores</li><li>
To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.</li><li>
Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME</li></ul> 
Performance, Productivity &amp; Results Management:<ul><li>
Leads teams, translating area performance objectives into store sales and KPI targets</li><li>
Monitor, report on performance KPIs and identify areas/store/leadership improvements</li><li>
Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules</li><li>
Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week</li><li>
Build the Beauty Playground of the Future &ndash; through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)</li><li>
Implement agreed Sephora Retail priorities and drive commercial success</li><li>
Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder</li><li>
Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams</li></ul> 
Management of Store Operations: Retail Operations:<ul><li>
Back of house organization, compliant with all SEPHORA policies and procedures</li><li>
Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take</li><li>
Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization</li><li>
Recruit and develop exceptional people</li><li>
Optimize and oversee operations to ensure productivity and efficiency</li><li>
Ensure compliance with company&rsquo;s policies and operational guidelines</li></ul> 
Store Merchandising and Standards:<ul><li>
Ensure that SEPHORA&rsquo;s merchandising concepts are set up and always maintained.</li><li>
Store standards of cleanliness and security are maintained.</li><li>
Ensure key product launches and initiatives are fully supported.</li></ul> 
Customer and People:<ul><li>
Define, build, and follow up on people development plans in partnership with training and education</li><li>
Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.</li><li>
Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports</li><li>
Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate</li></ul> 
KPIs and deliverables:<ul><li>
Exceed monthly sales turnover vs agreed budget</li><li>
Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection</li><li>
Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups</li><li>
Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling</li><li>
Shrinkage and the level of stock by store, meet company Audit results &gt;85%</li><li>
Deliver agreed company measures in both Happy App and LOvemeter &gt;80%</li><li>
Exceed agreed annual company employee satisfaction target</li><li>
Define, build, and follow up on people development plans in partnership with training and education</li></ul> 
Brand and Culture:<ul><li>
Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do</li><li>
Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture</li><li>
Support in the roll out of relevant retail projects</li><li>
Gatekeeper of retail communications and data to area and store teams</li></ul> 
SKILLS AND EXPERIENCE<ul><li>
Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.</li><li>
You have experience in Leadership &amp; management skills</li><li>
You have Commercial background and Saudi market awareness</li><li>
Comprehensive beauty Industry knowledge, up to date on trends and latest products</li><li>
Competent in Microsoft office, you have knowledge in PowerPoint &amp; Excel</li><li>
You have Excellent communication skills</li><li>
You are Flexibility, adaptability &amp; creativity</li><li>
You have a Minimum of 4-6 years&rsquo; experience in sales, operations and/or services within the beauty/retail/ industry</li></ul> 
PERSONALITY<ul><li>
High achievement drive, ability, and desire to drive change, team player and confident to work alone</li><li>
Embraces change, seizes opportunities, leads from the front</li><li>
High level of energy, enthusiasm, and motivation</li><li>
You fully understand the business needs and adapt to all requirements of a fast-paced environment.</li><li>
You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.</li><li>
Arabic &amp; English is a must</li><li>
You have a valid driving license</li></ul></div>

Retail Supervisor

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Sales Supervisor &ndash; FMCG Sector (Jeddah &amp; Makkah, Saudi Arabia)
 
 
 
 
 Job Summary
 
 
 
 We are seeking a dynamic and results-driven
 
 Sales Supervisor
 
 to lead and manage our retail sales team across
 
 Jeddah and Makkah, Saudi Arabia
 
 . The ideal candidate will be responsible for driving sales performance, strengthening customer relationships, and ensuring optimal product visibility in retail outlets. This role requires a strong leader with deep FMCG market knowledge, proven sales management experience, and the ability to foster a high-performance team culture.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Sales &amp; Market Growth
 
 
 <ul>
 <li>
 Achieve sales targets and key performance indicators (KPIs) for the assigned region.
 </li>
 <li>
 Develop and implement effective sales strategies to increase market share and drive revenue growth.
 </li>
 <li>
 Identify and capitalize on new business opportunities to expand market presence.
 </li>
 </ul>
 
 
 
 
 
 Customer Engagement
 
 
 <ul>
 <li>
 Ensure high levels of customer satisfaction by delivering exceptional service and resolving concerns promptly.
 </li>
 <li>
 Build and maintain long-term relationships with key clients and retail partners.
 </li>
 </ul>
 
 
 
 
 
 Brand &amp; Retail Excellence
 
 
 <ul>
 <li>
 Ensure consistent representation of the company&rsquo;s brand, image, and values across all retail outlets.
 </li>
 <li>
 Oversee product placement, merchandising, and promotional activities to maximize visibility and sales.
 </li>
 </ul>
 
 
 
 
 
 Operational Efficiency
 
 
 <ul>
 <li>
 Streamline retail operations to enhance efficiency and reduce costs.
 </li>
 <li>
 Ensure compliance with company policies, procedures, and industry regulations.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership
 
 
 <ul>
 <li>
 Lead, coach, and develop the sales team to achieve individual and collective goals.
 </li>
 <li>
 Promote a culture of accountability, collaboration, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Insights
 
 
 <ul>
 <li>
 Provide regular reports to senior management on sales performance, market trends, and challenges.
 </li>
 <li>
 Leverage data and analytics to make informed business decisions and recommend strategic actions.
 </li>
 </ul>
 
 
 
 
 
 Innovation &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Introduce new ideas to enhance sales processes, customer engagement, and overall business performance.
 </li>
 <li>
 Stay updated on industry best practices and market trends to maintain a competitive edge.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Sales, or a related field.
 </li>
 <li>
 
 Fluency in both Arabic and English is a must.
 
 </li>
 <li>
 Minimum of 6 years of retail sales experience, preferably within the
 
 FMCG industry
 
 .
 </li>
 <li>
 Proven success in managing sales teams and consistently achieving targets.
 </li>
 <li>
 Strong understanding of retail operations, merchandising, and inventory management.
 </li>
 <li>
 Familiarity with sales performance metrics and tools for monitoring and analysis.
 </li>
 <li>
 Solid knowledge of the local market dynamics in Jeddah and Makkah, including cultural and economic factors shaping consumer behavior.
 </li>
 <li>
 Additional certifications in sales management, retail operations, or leadership are a plus.
 </li>
 </ul>
 
 
</div>

Sales Supervisor – FMCG (Jeddah & Makkah, Saudi Arabia)

Patchi

<div>
 
 
 Job Summary:
 
 
 
 Responsible for the overall management of showrooms in the specified area, ensuring sales targets are met, customer satisfaction is high, operational support is provided, as well as compliance with company standards.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Evaluate and monitor the performance of showrooms based on the achievement of the defined targets.
 </li>
 <li>
 Ensure proper implementation of effective sales promotion, products presentation, theft prevention, and stock and expense management to increase the sales.
 </li>
 <li>
 Control wastages and returns.
 </li>
 <li>
 Follow up on supplying and receiving the required product stock by ensuring the delivery of the right items, at the right time with the desired quality.
 </li>
 <li>
 Conduct regular visits to ensure readiness, cleanness, availability of fresh products all over the showroom, visual presentation of products, checking expiry of product.
 </li>
 <li>
 Liaise with Marketing and Visual Merchandising in matters related to promoting new products, organizing special events, products display and ensuring different displays for slow moving products to increase their sales.
 </li>
 <li>
 Follow up with the finance dept. about the commissions related to showrooms&rsquo; staff as per the sales report received from the Showroom Manager.
 </li>
 <li>
 Manage and guide Showrooms Managers to drive and maximize the sales performance, and encourage them to innovate, suggest new improvements and enhance products.
 </li>
 <li>
 Participate in employees&rsquo; annual evaluation and appraisal.
 </li>
 <li>
 Hold the activities related to employees&rsquo; vacations, schedules, relocating employees between shops, checking employees&rsquo; accommodation, listening to their problems, and guiding them to solve them.
 </li>
 <li>
 Report to direct manager as requested. Reports include summary of the area sales, client feedback, maintenance, attendance and disciplinaries.
 </li>
 <li>
 Conduct market study and competition reports.
 </li>
 <li>
 Ensure compliance with company policies and procedures.
 </li>
 </ul>
 
 
 
 
 
 Competencies:
 
 
 
 
 
 <ul>
 <li>
 Leadership skills
 </li>
 <li>
 Strong interpersonal skills and an understanding of business
 </li>
 <li>
 Mobility and flexibility
 </li>
 <li>
 Demonstrated hospitable demeanor and customer service oriented
 </li>
 <li>
 Ability to plan work schedules and assign duties
 </li>
 <li>
 Ability to cope with stress
 </li>
 <li>
 Knowledgeable about Food safety and hygiene procedures.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Saudi National
 </li>
 <li>
 Bachelor&rsquo;s degree in business administration or any related field.
 </li>
 <li>
 5 years of sales experience in a related confectionary field.
 </li>
 <li>
 Good command of English and the local language
 </li>
 </ul>
 
 
</div>

Area Supervisor

Al Andalus Mall Hotel

Overview We are seeking a motivated and dynamic Assistant Sales Manager to join our team. In this role, you will support the Sales Manager in driving sales performance, developing strategies to enhance customer satisfaction, and achieving sales targets. The ideal candidate will possess strong leadership skills and a passion for sales, with the ability to inspire and motivate a team.Duties<ul><li>Assist in the development and implementation of sales strategies to meet or exceed targets.</li><li>Support the Sales Manager in training and mentoring sales staff to enhance their performance.</li><li>Monitor sales metrics and prepare reports on sales performance for management review.</li><li>Foster strong relationships with customers to ensure high levels of satisfaction and repeat business.</li><li>Collaborate with marketing teams to develop promotional campaigns that drive sales.</li><li>Participate in recruitment and onboarding of new sales team members.</li><li>Conduct market research to identify new opportunities for growth and improvement.</li></ul>Qualifications<ul><li>Proven experience in a sales role, preferably within a retail or customer-facing environment.</li><li>Strong leadership abilities with experience in managing or mentoring a team.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.</li><li>Analytical mindset with the ability to interpret sales data and make informed decisions.</li><li>Proficient in using CRM software and Microsoft Office Suite.</li><li>A proactive approach to problem-solving and the ability to adapt to changing circumstances.</li><li>A passion for delivering exceptional customer service and driving sales success. If you are ready to take your career to the next level as an Assistant Sales Manager, we encourage you to apply today!</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;Language:<ul><li>English (preferred)</li></ul>

Assistant Sales Manager

OBJECTIVES RECRUITMENT

About the Role: Our client, a well-established international food &amp; beverage brand, is seeking a talented Marketing Manager to lead its marketing operations in Saudi Arabia. The position is based in Jeddah and focuses exclusively on one of the company&rsquo;s key concepts within the F&amp;B portfolio.Key Responsibilities<ul><li>Develop and execute annual marketing plans aligned with business objectives.</li><li>Strengthen brand positioning and visibility across Saudi Arabia.</li><li>Plan and deliver culturally aligned promotional campaigns (Ramadan, Eid, National Day, etc.).</li><li>Manage social-media presence and coordinate influencer collaborations.</li><li>Oversee product launches, new branch openings, and in-store marketing initiatives.</li><li>Lead a small team consisting of R&amp;D, a Graphic Designer, and a Marketing Executive.</li><li>Monitor marketing KPIs, analyze ROI, and prepare monthly performance reports.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, or related field.</li><li>4&ndash;6 years&rsquo; experience in marketing, preferably within the F&amp;B, retail, or entertainment sector.</li><li>Deep understanding of Saudi consumer trends and local culture.</li><li>Strong communication, leadership, and creative skills.</li><li>Fluency in Arabic and English preferred.</li></ul>Job Type: Full-timePay: &#65020;12,000.00 - &#65020;15,000.00 per month

Marketing Manager – Food & Beverage Brand (Jeddah)

Apparel Group

<div>
 
 Job Description
 
 
 
 
 Position Objective:
 
 
 
 Stock Coordinator is responsible for receiving, inspecting, storing merchandise and maintaining accurate stock levels, organizing merchandise, and ensuring the seamless flow of products from the stockroom to the sales floor. Stock Coordinator works closely with store management, sales associates, and other team members to uphold a high standard of organization.
 
 
 
 Key Responsibility:
 
 
 
 
 Process:
 
 
 
 <ul>
 <li>
 Receive merchandize and count it physically and electronically in order to ensure accuracy of information
 </li>
 <li>
 Inspect the quality of the products and report the discrepancies to store manager / assistant store manager about damaged products.
 </li>
 <li>
 Ensure proper storage and handling of merchandise to prevent damage.
 </li>
 <li>
 Classify and stock the products in the stock room as per the store procedures to ensure quick availability of the product.
 </li>
 <li>
 Tag the newly arrived stock and / or return the products as per the instruction of senior
 </li>
 <li>
 Assist the sales staff in replenishing stocks on the shelves in order to ensure availability of products at all times
 </li>
 <li>
 Ensure awareness and vigilance at all times of security in the store without any negligence
 </li>
 <li>
 Ensure the highest standards of housekeeping standards
 </li>
 <li>
 Flexible to work for extended hours during the Sale / Festival period
 </li>
 <li>
 Must be physically fit and ability of heavy lifting of around 10kgs of weight.
 </li>
 <li>
 Record the inventory inward / outward and maintain the report of the same
 </li>
 <li>
 Check for missing price tags and report the same
 </li>
 <li>
 Assist during Stock Take processes
 
 
 </li>
 </ul>
 
 Desired Experience:
 
 
 
 The ideal Stock Coordinator in a retail company should have strong organizational Skills with familiarity with warehouse management system to keep track and manage stock. Previous experience in a similar stock, warehouse, or logistics role is preferred.
</div>

Stock Coordinator

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