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retail operations manager

Cakes & Bakes

Job Title: Retail Chain Area Manager Location: Lahore (2 positions) and Rawalpindi (1 position), Pakistan Job Type: Full-Time Qualification: At least a graduate, preferably a four-year degree in Business Studies or a related field.Experience:<ul><li>Minimum 4 years of experience in managing and operating retail store chains of known brands.</li><li>At least 2 years of experience as a Retail Store Manager.</li></ul>Skills:<ul><li>Hands-on experience with Point of Sale (POS) and inventory management modules, preferably MSD AX 365.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Excellent communication and interpersonal skills.</li><li>Proven track record of team-building and leadership.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to analyze sales data and drive performance improvements.</li></ul>Responsibilities:<ul><li>Manage and oversee the operations of multiple retail outlets within the assigned area.</li><li>Ensure sales targets are met or exceeded across all outlets.</li><li>Monitor and manage inventory levels to optimize stock availability and minimize wastage.</li><li>Train, mentor, and lead store managers and sales teams to achieve operational excellence.</li><li>Implement and maintain Point of Sale (POS) and inventory management systems effectively.</li><li>Analyze sales performance data and develop strategies to enhance profitability.</li><li>Build and maintain strong relationships with customers and stakeholders.</li><li>Ensure compliance with company policies, procedures, and brand standards.</li><li>Conduct regular store visits to assess performance and provide on-ground support.</li></ul>About Us: We are a leading organization in the retail industry, committed to delivering high-quality products and exceptional customer experiences. We are expanding our retail network and are looking for dynamic and experienced Area Sales Managers to join our team and drive our growth.Why Join Us?<ul><li>Opportunity to work with a renowned brand in the retail industry.</li><li>Market-driven salary and attractive fringe benefits.</li><li>A supportive and collaborative work environment.</li><li>Opportunities for professional growth and career advancement.</li><li>Be part of a team that values innovation, excellence, and customer satisfaction.</li></ul>Note: Only shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Retail Chain Area Manager

American Lyceum International School, Pakistan

The Franchise Manager is responsible for overseeing and supporting franchise operations to ensure brand consistency, profitability, and sustainable growth. This role involves managing relationships with franchise partners, monitoring compliance with company standards, driving business development, and implementing strategies to maximize performance across franchise locations.Key Responsibilities:<ul><li>Develop and implement strategies to achieve franchise business goals and expansion targets.</li><li>Recruit, onboard, and support new franchise partners.</li><li>Provide training and guidance to franchisees to ensure adherence to brand standards, operational policies, and legal requirements.</li><li>Monitor franchise performance through regular audits, KPIs, and financial analysis.</li><li>Identify areas for improvement and recommend solutions to enhance operational efficiency.</li><li>Foster strong relationships with franchisees to ensure effective communication and alignment with company objectives.</li><li>Collaborate with marketing, operations, and finance teams to support franchise growth and profitability.</li><li>Resolve franchisee concerns and disputes in a timely and professional manner.</li><li>Stay updated on market trends, competitors, and industry regulations affecting franchise operations.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (MBA preferred).</li><li>Proven experience (5+ years) in franchise management, business development, or retail operations.</li><li>Strong leadership, negotiation, and relationship management skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Financial acumen with the ability to analyze reports and drive profitability.</li><li>Knowledge of franchise laws, agreements, and compliance standards.</li><li>Ability to travel frequently to franchise locations.</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Franchise Manager

Bake House

Position Overview:The Store Manager is responsible for overseeing daily retail operations, ensuring excellent customer service, managing staff performance, monitoring inventory, and driving sales. This role requires leadership, organizational, and problem-solving skills to ensure the smooth functioning of the baking store while achieving business targets.Key Responsibilities1. Store Operations ManagementSupervise daily operations of the store, ensuring smooth functioning.Ensure proper opening and closing procedures are followed.Maintain store cleanliness, layout, and display standards.Ensure adherence to company SOPs and compliance with policies.2. Sales &amp; Customer ServiceDrive sales by monitoring daily performance and setting targets.Ensure customers receive high-quality service and quick assistance.Handle escalated customer complaints and resolve issues effectively.Implement upselling and cross-selling strategies for baking tools, ingredients, and consumables.3. Team ManagementSupervise cashiers, sales, and support staff.Prepare staff schedules and assign daily duties.Conduct regular staff training on product knowledge, sales techniques, and customer handling.Monitor staff performance and provide feedback to improve efficiency.4. Inventory &amp; Stock ControlMonitor stock levels and ensure timely replenishment of baking tools, consumables, and ingredients.Coordinate with procurement/warehouse for restocking and managing shortages.Check expiry dates of consumables and ingredients; ensure damaged/near-expiry stock is reported and removed.Maintain accurate stock records and minimize pilferage or wastage.5. Financial &amp; ReportingOversee cash and card transactions handled by cashiers.Ensure daily sales reports and reconciliations are accurate.Analyze sales data and prepare weekly/monthly performance reports.Monitor expenses and ensure cost efficiency in store operations.6. Marketing &amp; PromotionsExecute in-store promotions and display management.Provide input on customer preferences and product trends to management.Collaborate with marketing team to boost walk-in sales and customer engagement.7. Compliance &amp; StandardsEnsure health and safety standards are followed in handling food-grade products.Enforce company policies regarding hygiene, staff conduct, and service delivery.Maintain discipline and professionalism across the store.8. Job Qualification:<ul><li>Preferably Masters, Graduation is must.</li><li>Excellent communication &amp; interpersonal skills</li><li>Can Do attitude with problem solving skills</li><li>Able to independently work in the rotational shift</li><li>Candidate must be flexible regarding shift time.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your Current Salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Store Managing: 2 years (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Store Manager

Imtiaz Group (SMC Private) Ltd.

Job description:<ul><li>Supervise day-to-day FOH operations including cash counters, customer service desks, and entrance/exit management.</li><li>Ensure excellent customer service by guiding and supporting FOH staff.</li><li>Manage staff scheduling, task allocation, and performance monitoring.</li><li>Resolve customer complaints and escalations promptly and professionally.</li><li>Monitor queuing systems, cashier efficiency, and minimize waiting times.</li><li>Ensure compliance with company SOPs, policies, and hygiene standards.</li><li>Coordinate with backend/store operations to ensure seamless service.</li><li>Prepare and submit daily/weekly FOH operational reports to management.</li><li>Train, motivate, and develop FOH staff for improved performance.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Retail Management, or a related field.</li><li>2&ndash;4 years of experience in retail/store operations, preferably in FOH/customer service management.</li><li>Prior experience in handling customer-facing teams is preferred.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Section Executive - FOH

Abid Group of Companies, Lahore

We are looking for an experienced Operations &amp; Admin Manager to take charge of the daily operations and administration of our shopping mall. The ideal candidate must have mall management experience and the ability to ensure seamless operations, high tenant satisfaction, and excellent customer experience.Key Responsibilities:<ul><li>Oversee mall operations including security, housekeeping, maintenance, and customer service.</li><li>Manage administrative functions, including staff schedules, vendor contracts, and utility management.</li><li>Coordinate with tenants to ensure smooth business operations and resolve issues promptly.</li><li>Monitor and manage budgets, expenses, and resources efficiently.</li><li>Ensure compliance with safety, security, and regulatory requirements.</li><li>Plan and execute promotional activities and events in collaboration with management.</li><li>Develop and implement operational policies and SOPs for better efficiency.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration / Management or related field (MBA preferred).</li><li>Experience (5+ years) in mall operations, facility management, or administration.</li><li>Excellent leadership, organizational, and problem-solving skills.</li><li>Strong communication and interpersonal abilities to interact with diverse stakeholders.</li><li>Attention to detail and commitment to quality.</li><li>Ability to manage time and prioritize tasks effectively.</li><li>Proactive and solutions-oriented mindset.</li><li>Strong sense of accountability and integrity.</li></ul>Job Type: Full-timeWork Location: In person

Operations & Admin Manager (Shopping Mall)

Mirage Electronics (pvt.) Ltd.

We are looking for an experienced and dynamic Retail Store Manager to oversee operations at our Elux Home Store, which offers a wide range of Home Appliances and Household Electronics. The ideal candidate will have hands-on experience in managing retail store operations, including inventory, staff, cash, and accounts, with a strong background in home appliances or departmental retail.Key Responsibilities:<ul><li>Supervise day-to-day floor operations of the store.</li><li>Manage inventory levels, stock display, and replenishment.</li><li>Handle staff scheduling, performance, and discipline.</li><li>Oversee cash handling, billing, and accounts reconciliation.</li><li>Ensure excellent customer service and smooth sales operations.</li><li>Implement policies to improve sales, customer experience, and store efficiency.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree (minimum).</li><li>Experience: 4&ndash;5 years of relevant experience in retail store management ( Preferably in Electronics Sales Division).</li><li>Strong knowledge of inventory management, cash &amp; accounts handling.</li><li>Excellent leadership, communication, and customer service skills.</li></ul>What We Offer:<ul><li>Market competitive salary &amp; benefits.</li><li>Career growth opportunities within Mirage Electronics (Pvt.) Ltd.</li></ul>Location: Main Boulevard, DHA LahoreJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>of Home Appliances or Department Store: 4 years (Required)</li></ul>Work Location: In person

Retail Store Manager (Electronics)

Pakson International Plastic Industries (Pvt.) Ltd

The Assistant Branch Manager will support the Branch Manager in overseeing daily branch operations, driving sales performance, managing staff, and ensuring excellent customer service. The role involves supervising sales activities, maintaining stock control, and ensuring compliance with company policies to achieve branch targets.Key Responsibilities:<ul><li>Assist the Branch Manager in achieving sales and profitability targets.</li><li>Supervise, guide, and motivate branch staff to meet performance goals.</li><li>Ensure smooth daily branch operations, including sales, customer service, and cash handling.</li><li>Handle customer inquiries, complaints, and escalations professionally.</li><li>Support in planning and executing promotional campaigns, product displays, and sales events.</li><li>Monitor stock levels, coordinate with the warehouse, and ensure timely replenishment.</li><li>Maintain branch cleanliness, layout, and visual merchandising standards.</li><li>Review and verify daily sales reports, cash collection, and deposits.</li><li>Train and develop staff to improve product knowledge and customer service.</li><li>Ensure adherence to company policies, SOPs, and compliance standards.</li><li>Act as Acting Branch Manager in the absence of the Branch Manager.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Sales, or a related field.</li><li>2&ndash;4 years of experience in retail operations or sales supervision (furniture/consumer goods preferred).</li><li>Strong leadership, organizational, and team management skills.</li><li>Excellent customer service and problem-solving abilities.</li><li>Knowledge of retail sales, inventory management, and cash handling.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs80,000.00 per monthWork Location: In person

Assistant Branch Manager

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