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customer experience manager

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retail operations manager

Fortress Square Services Pvt Ltd

We are looking for a dynamic and experienced Floor Manager to lead daily store operations, drive sales, and deliver exceptional customer experiences in our fashion retail store specializing in apparel, handbags, and accessories.Key Responsibilities:<ul><li>Supervise and manage daily floor operations</li><li>Lead, train, and motivate sales associates</li><li>Ensure visual merchandising standards are maintained</li><li>Achieve sales targets and maximize store profitability</li><li>Handle customer queries and resolve complaints professionally</li><li>Monitor stock levels and coordinate with inventory team</li><li>Prepare daily sales reports and performance analysis</li></ul>Requirements:<ul><li>2&ndash;5 years of retail management experience (fashion preferred)</li><li>Strong leadership and team management skills</li><li>Excellent communication and customer service skills</li><li>Knowledge of visual merchandising</li><li>Target-driven with strong sales orientation</li><li>Flexible to work weekends and holidays</li></ul>Apply Now: Send your resume to hr@fortresssquare.comJob Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Floor Manager

Alvayria consulting

Under the umbrella of Abid Holdings LLP (Alvayria Consulting), Dynexus is a fast-growing company in the trade and retail marketing, and signage and asset branding. We are committed to delivering high-quality and innovative branding solutions that set our customers apart.As we expand, we are seeking a motivated Operations Executive to join our team and play a key role in streamlining operations, supporting production, and driving efficiency across our supply chain.What You&rsquo;ll DoAs an Operations Executive, you will:<ul><li>Support Supply Chain &amp; Logistics: Coordinate procurement, inventory management, and vendor relationships to ensure smooth product flow.</li><li>Assist in Production &amp; Quality: Work closely with production teams to plan schedules, monitor output, and uphold quality standards.</li><li>Drive Project Execution: Track timelines, manage deliverables, and prepare operational reports for leadership review.</li><li>Collaborate Across Teams: Act as a bridge between operations, sales, and branding teams to ensure seamless communication and execution.</li><li>Problem-Solve on the Spot: Apply practical, street-smart solutions to challenges in a fast-paced environment.</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree in Supply Chain Management/ Project Management,/Total Quality Management/ Industrial Engineering.</li><li>1&ndash;2 years of relevant experience in operations, supply chain, or manufacturing.</li><li>Strong communication and interpersonal skills &ndash; able to work with diverse teams and stakeholders.</li><li>Street-smart, resourceful, and adaptable in dynamic situations.</li><li>Proficiency in MS Office (Good Excel Skills) and project management tools.</li></ul>Key Attributes for Success<ul><li>Detail-oriented with strong organizational skills.</li><li>Proactive mindset with the ability to balance multiple priorities.</li><li>Collaborative team player with a drive for continuous improvement.</li></ul>Why Join Us?<ul><li>Opportunity to grow within a rapidly expanding company.</li><li>Exposure to end-to-end operations in MNC retail and manufacturing.</li><li>Clear career path toward roles such as Operations Manager, Supply Chain Specialist, or Project Lead.</li><li>A dynamic, supportive environment where your ideas and problem-solving skills make a real impact.</li><li>Good perks and benefits - Medical IPD insurance, Paid Leaves</li><li>Onsite lunch</li></ul>Ready to take the next step in your career? Apply today and be part of a team that&rsquo;s shaping the future of branded retail manufacturing.Job Type: Full-timeApplication Question(s):<ul><li>Please do not apply if you hold a BS in Electrical/ Mechanical/ Chemical Engineering</li><li>What is your current salary?</li><li>What is your salary expectations?</li></ul>Work Location: In person

Manufacturing Operations Executive - Retail Spaces

Anwar Khawaja Industries Pvt. Limited

Supply Chain &amp; Merchandising Manager (Modern Trade)We are looking for a Supply Chain &amp; Merchandising Manager to manage end-to-end coordination between supply chain, sales, and modern trade retailersThe role is responsible for product availability, inventory planning, replenishment, merchandising execution, and in-store visibilitySupply Chain &amp; Inventory Management⁠ ⁠Ensure on-time product availability across all modern trade stores.⁠ ⁠Manage demand forecasting, replenishment planning, and stock rotation.⁠ ⁠Monitor stock cover, slow movers⁠ ⁠Coordinate with warehouse, logistics, and production teams for smooth deliveries.Reduce stock-outs, overstocking, and supply chain inefficiencies.<ul><li>Act as the key point of contact for modern trade partners and Team</li><li>Manage PO processing, deliveries, GRNs, invoicing, and claims.</li><li>Ensure compliance with retailer SOPs, SLAs, and commercial terms.</li><li>Coordinate new product listings, SKU rationalization, and promotions approvel from Head</li><li>Ensure planogram compliance, shelf availability, and brand visibility.</li><li>Manage and guide merchandising teams / third-party merchandisers.</li></ul>Conduct store audits and ensure corrective actions are implemented.<ul><li>Prepare weekly and monthly reports on stock, sales, wastage, and execution.</li><li>Analyze data to improve forecast accuracy and merchandising effectiveness.</li><li>Share actionable insights with Management</li><li>Bachelor&rsquo;s degree in Supply Chain, Business Administration, Logistics, or related field.</li><li>4&ndash;7 years of experience in supply chain / merchandising / modern trade operations</li></ul>⁠ ⁠Sound understanding of inventory planning, demand forecasting, and retail execution.<ul><li>Strong coordination and stakeholder management skills.</li><li>Excellent analytical and problem-solving abilities.</li><li>*Excellent Proficiency in Excel, ERP systems, and reporting tools.*</li><li>Ability to work under pressure in a fast-paced retail environment.</li><li>Strong communication and leadership skills.</li></ul>⁠ ⁠On-shelf availability (OSA)⁠ ⁠Stock turnover &amp; wastage reduction⁠ ⁠Timely deliveries &amp; order fulfillment⁠ ⁠Merchandising compliance score⁠ ⁠Sales growth through modern trade channelsJob Type: Full-timeWork Location: In person

Supply Chain & Merchandising Manager (Modern Trade)

Venus Group

Job description:Key ResponsibilitiesWe are seeking a proactive and results-driven Assistant Manager &ndash; Operations &amp; Business Development to support retail operations and lead targeted growth initiatives including store expansion and franchise development. The ideal candidate will ensure operational excellence across outlets while identifying and executing new business opportunities to scale the brand.A. Operations Management:<ul><li>Oversee operations of assigned outlets to ensure consistency, service quality, and adherence to brand SOPs.</li><li>Monitor and evaluate outlet performance metrics including sales, footfall, customer service, and hygiene standards.</li><li>Manage and coordinate minor touch-ups, tweaks, and layout adjustments at the outlet level to maintain a fresh and appealing store environment.</li><li>Handle repair and maintenance work by coordinating with technicians, vendors, and facility teams to ensure timely resolutions.</li><li>Conduct routine store inspections to identify operational gaps, upkeep issues, and propose corrective actions.</li><li>Implement and reinforce operational excellence by driving process consistency, reducing inefficiencies, and enhancing customer experience.</li><li>Support inventory control, timely restocking, and stock audits to minimize shrinkage and overstocking.</li><li>Collaborate with the HR team for manpower planning, training coordination, and team motivation.</li></ul>B. Business Development &amp; Expansion:<ul><li>Assist in identifying and evaluating new markets and retail locations for potential expansion.</li><li>Conduct area research, footfall analysis, and assist in feasibility reports for new outlets.</li><li>Coordinate with vendors, designers, and contractors for pre-opening tasks, including fit-outs and compliance.</li><li>Explore and develop franchise sales opportunities, including pitching the brand to potential investors, preparing presentations, and supporting end-to-end franchise acquisition processes.</li><li>Manage the onboarding process for new franchisees and ensure compliance with brand standards from the start.</li><li>Cultivate partnerships and explore B2B collaborations to expand brand footprint and revenue streams.</li></ul>C. Process &amp; Performance Improvement:<ul><li>Identify gaps in daily operations and suggest scalable process improvements.</li><li>Develop, refine, and enforce SOPs across locations.</li><li>Analyze competitor strategies and make recommendations for retail positioning and differentiation.</li></ul>D. Reporting &amp; Insights:<ul><li>Compile operational and business development reports and dashboards for review by senior leadership.</li><li>Track KPIs, outlet performance, and project timelines; suggest corrective actions based on trends and data</li></ul>RequirementsEducation: Bachelor's degree in Business Administration, Operations, or Marketing.MBA is a plusExperience:<ul><li>5 to 6 years of relevant experience in retail operations and business/franchise development.</li><li>Prior exposure to franchise sales, store development, or multi-outlet management is strongly preferred.</li><li>Strong coordination and multitasking abilities.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Proficient in MS Excel, ERP/POS systems, and project management tools.</li><li>Willingness to travel extensively for site visits and business development meetings.</li></ul>Job Location: 8km-Thokar Niaz Baig, LahoreJob Type: Full-timeWork Location: In person

Assistant Manager – Operations & Business Development

Chiltanpure

Key Responsibilities<ul><li>Supervise daily operations of shops and stores</li><li>Coordinate with shop managers and store staff</li><li>Monitor sales and target performance</li><li>Ensure discipline, cleanliness, and SOP compliance</li><li>Manage stock movement and inventory checks</li><li>Resolve operational issues quickly</li><li>Prepare daily/weekly reports</li><li>Support logistics between outlets</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree preferred</li><li>1&ndash;3 years experience in retail/operations</li><li>Strong discipline and leadership skills</li><li>Ability to manage multiple outlets</li><li>Basic Excel and reporting knowledge</li><li>⭐ Army retired person will be preferred</li></ul>Benefits<ul><li>Competitive salary package</li><li>Career growth opportunities</li><li>Professional and structured work environment</li></ul>Job Type: Full-timeExperience:<ul><li>operations officer : 1 year (Preferred)</li></ul>Work Location: In person

Operations Officer

Luminey

Area Sales Manager &ndash; Retail FootwearLocation: Gajjumata, Ferozepur Road, Lahore Job Type: Full-timeJob OverviewWe are looking for a results-driven Area Sales Manager with strong experience in the retail footwear industry. The ideal candidate will be responsible for managing multiple store operations, driving sales performance, leading retail teams, and ensuring excellent customer experience across assigned locations.Key Responsibilities<ul><li>Oversee and manage daily operations of multiple retail footwear stores</li><li>Achieve and exceed area sales targets and revenue goals</li><li>Monitor store performance, KPIs, and sales trends</li><li>Train, supervise, and motivate store managers and sales staff</li><li>Ensure excellent customer service standards across all outlets</li><li>Plan and execute sales strategies, promotions, and seasonal campaigns</li><li>Maintain inventory control and coordinate with supply chain teams</li><li>Analyze market trends and competitor activities</li><li>Prepare regular sales reports and performance reviews for management</li><li>Ensure brand standards and visual merchandising guidelines are followed</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field</li><li>4&ndash;7 years of retail sales experience, preferably in footwear or fashion retail</li><li>Proven experience managing multiple store locations</li><li>Strong leadership, communication, and team management skills</li><li>Excellent sales planning and performance monitoring abilities</li><li>Good understanding of retail operations, merchandising, and inventory management</li><li>Proficiency in MS Office and retail reporting tools</li></ul>Preferred Skills<ul><li>Experience in footwear retail brands</li><li>Strong problem-solving and decision-making abilities</li><li>Ability to work in a fast-paced retail environment</li></ul>Job Type: Full-timeWork Location: In person

Area Sales Manager – Retail Footwear

Banera Country Club

Job SummaryAslam Super Market is hiring an experienced General Manager to oversee and manage operations across multiple branches. The role requires strong retail operational leadership, standardization of processes, supervision of branch managers, and ensuring consistent business performance and profitability across all locations.Duties &amp; Responsibilities<ul><li>Supervise and manage operations of all supermarket branches</li><li>Lead and guide branch managers and department supervisors</li><li>Implement operational SOPs and ensure compliance across outlets</li><li>Monitor sales, margins, shrinkage, and wastage control</li><li>Oversee inventory planning, ordering, and stock availability</li><li>Ensure proper merchandising and display standards in all stores</li><li>Coordinate with purchasing and maintain vendor relationships</li><li>Maintain consistent customer service standards and resolve escalated complaints</li><li>Coordinate with HR regarding staffing, discipline, and performance management</li><li>Conduct branch visits, audits, and operational reviews</li><li>Prepare and analyze operational and financial performance reports</li><li>Develop strategies to improve revenue and profitability</li></ul>Qualification &amp; Experience<ul><li>Master&rsquo;s Degree (MBA/BBA or equivalent)</li><li>Minimum 5 years relevant experience in supermarket/hypermarket retail</li><li>Proven experience managing multiple store locations is required</li><li>Strong knowledge of inventory control and retail KPIs</li><li>Experience managing large teams</li></ul>Required Skills<ul><li>Multi-branch operations management</li><li>Retail performance analysis</li><li>Inventory &amp; shrinkage control</li><li>Leadership &amp; staff development</li><li>Decision making &amp; problem solving</li></ul>CompensationMarket competitive salary (negotiable based on experience)Job Type: Full-timeWork Location: In person

General Manager – Multi-Branch Supermarket Operations

Explore 954+ Retail operations manager in Lahore this March. Find roles across top companies and apply now to boost your career.