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delivery & operations senior manager

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retail operations manager

Sephora

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Retail Manager
</div><div><h3 class="jobSectionHeader">Profile
</h3>POSITION PURPOSE: As Retail Manager, you will be responsible for the people, standards, customer experience, financial and operational management of stores in your area of accountability, and responsible to support, coach and develop your teams to translate the retail plans into tangible actions that enable store leaders and store teams to reach and exceed their agreed targets.
Build, develop and implement store and area plans to maximise sales and KPIs performance 
KEY ACCOUNTABILITIES
<ul><li>Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
</li><li>Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
</li><li>To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
</li>Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME 
<li>
</li></ul>Performance, Productivity &amp; Results Management
<ul><li>Leads teams, translating area performance objectives into store sales and KPI targets
</li><li>Monitor, report on performance KPIs and identify areas/store/leadership improvements
</li><li>Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
</li><li>Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
</li><li>Build the Beauty Playground of the Future &ndash; through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
</li><li>Implement agreed Sephora Retail priorities and drive commercial success
</li><li>Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
</li>Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams 
<li>
</li></ul>Management of Store Operations: Retail Operations
<ul><li>Back of house organization, compliant with all SEPHORA policies and procedures
</li><li>Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take
</li><li>Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
</li><li>Recruit and develop exceptional people
</li><li>Optimize and oversee operations to ensure productivity and efficiency
</li>Ensure compliance with company&rsquo;s policies and operational guidelines 
<li>
</li></ul>Store Merchandising and Standards
<ul><li>Ensure that SEPHORA&rsquo;s merchandising concepts are set up and always maintained.
</li><li>Store standards of cleanliness and security are maintained.
</li>Ensure key product launches and initiatives are fully supported. 
<li>
</li></ul>Customer and People
<ul><li>Define, build, and follow up on people development plans in partnership with training and education
</li><li>Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
</li><li>Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
</li>Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate 
<li>
</li></ul>KPIs and deliverables
<ul><li>Accountable to deliver all agreed sales and KPI targets for area of responsibility
</li><li>Exceed monthly sales turnover vs agreed budget
</li><li>Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
</li><li>Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
</li><li>Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
</li><li>Shrinkage and the level of stock by store, meet company Audit results &gt;85%
</li><li>Deliver agreed company measures in both Happy App and LOvemeter &gt;80%
</li><li>Exceed agreed annual company employee satisfaction target
</li>Define, build, and follow up on people development plans in partnership with training and education 
<li>
</li></ul>Brand and Culture
<ul><li>Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
</li><li>Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
</li><li>Support in the roll out of relevant retail projects
</li><li>Gatekeeper of retail communications and data to area and store teams
</li></ul>SKILLS AND EXPERIENCE
<ul><li>You have a Degree in Business or Administration.
</li><li>You have experience in Customer Experience.
</li><li>Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket
</li><li>Comprehensive beauty Industry knowledge, up to date on trends and latest products
</li><li>Competent in Microsoft office, you have knowledge in PowerPoint &amp; Excel
</li><li>You have experience in Leadership &amp; transversal management skills
</li><li>You have Commercial background and ME market awareness
</li><li>You have Excellent communication skills
</li>You are Flexibility, adaptability &amp; creativity 
<li>
</li></ul>PERSONALITY
<ul><li>High achievement drive, ability, and desire to drive change, team player and confident to work alone
</li><li>Embraces change, seizes opportunities, leads from the front
</li><li>You have high level of energy, enthusiasm, and motivation
</li><li>You fully understand the business needs and adapt to all requirements of a fast-paced environment.
</li><li>You can collaborate, connect, and build relationships with store teams, Rrea Managers and different support teams within Sephora Middle East HQ.
</li><li>You have a Minimum of 6-8 years&rsquo; experience in sales, operations and/or services within the beauty/retail/hospitality industry
</li><li>You are an English speaker (Arabic is a plus)
</li><li>You have a valid driving license
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">SEPHORA
 
MAISON
 
</h2><div>Sephora&rsquo;s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
 
The House provides a superior selection of quality products and always keeps pace with the latest trends.
 
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
 
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
 
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.</div></div></div></div></div></div></div>

Retail Manager

HungerStation | هنقرستيشن

<div>
 
 
 
 SAUDI NATIONALS
 
 
 
 
 
 
 
 We are seeking a seasoned
 
 Regional Operations Manager
 
 to oversee the performance and growth of Hunger Station Markets across assigned regions. This role will lead and support
 
 Area Supervisors
 
 and
 
 Store Managers
 
 , ensuring operational excellence, commercial performance, and customer satisfaction in line with company standards and objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead, coach, and develop a team of Area Supervisors and Store Managers to drive consistent performance and service standards across all stores.
 </li>
 <li>
 Oversee daily operations across multiple locations, ensuring compliance with operational policies, safety, and hygiene standards.
 </li>
 <li>
 Monitor and improve key business metrics such as sales, profitability, order fulfillment time, and customer experience.
 </li>
 <li>
 Partner with cross-functional teams (Category, Supply Chain, Commercial, and HR) to ensure smooth coordination and execution of market initiatives.
 </li>
 <li>
 Identify regional challenges and opportunities, implementing action plans to optimize efficiency and growth.
 </li>
 <li>
 Ensure effective inventory management, loss prevention, and operational cost control.
 </li>
 <li>
 Conduct regular performance reviews, store audits, and training sessions to ensure teams are aligned with business goals.
 </li>
 <li>
 Support expansion and new store launch initiatives within the region.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field.
 </li>
 <li>
 Minimum 7&ndash;10 years of experience in retail or grocery operations, with at least 3 years in a multi-store leadership role.
 </li>
 <li>
 Strong people management and mentoring skills.
 </li>
 <li>
 Excellent analytical, organizational, and communication abilities.
 </li>
 <li>
 Saudi Nationals preferred.
 </li>
 <li>
 Valid driver&rsquo;s license and willingness to travel extensively within the region.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Opportunity to be part of a fast-growing quick-commerce ecosystem under the Delivery Hero group.
 </li>
 <li>
 A dynamic, collaborative, and innovation-driven work environment.
 </li>
 <li>
 Competitive compensation and benefits package.
 </li>
 </ul>
 
 
</div>

Regional Operations Manager

DC Global Talent Inc.

<div>
 
 
 This requires relocation to Saudi Arabia.
 
 
 
 
 
 
 
 Head of Retail Operations
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia (Frequent Travel Across the Kingdom)
 
 
 
 Language Requirement:
 
 Fluent Arabic (Mandatory)
 
 
 
 Industry:
 
 Fashion &amp; Lifestyle Retail
 
 
 
 Gross Monthly Salary:
 
 SAR 30,000 + Annual Bonus
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a dynamic
 
 Head of Retail Operations
 
 to lead and optimize our nationwide fashion retail network. The ideal candidate will have deep expertise in
 
 mid-priced, large-range fashion/lifestyle brands
 
 within the Saudi market, with proven leadership in driving operational excellence, sales growth, and team performance.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead nationwide retail operations, ensuring achievement of sales and operational targets.
 </li>
 <li>
 Implement structured processes to drive consistency, efficiency, and high performance.
 </li>
 <li>
 Monitor KPIs and market trends to identify growth opportunities.
 </li>
 <li>
 Recruit, train, motivate, and manage high-performing retail teams.
 </li>
 <li>
 Oversee rewards, recognition, and incentive programs to boost engagement and results.
 </li>
 <li>
 Collaborate with Category, Supply Chain, and Marketing to align on weekly goals.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 10&ndash;12 years of experience in managing
 
 mid-priced/large-range fashion retail operations
 
 (e.g., Max, Splash, BFL, Iconic, Forever 21, Red Tag, Lefties, Borders).
 </li>
 <li>
 Strong business acumen, numerical skills, and strategic decision-making ability.
 </li>
 <li>
 Proven leadership in the Saudi retail market with a disciplined, process-oriented mindset.
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Benefits
 
 
 <ul>
 <li>
 
 Gross Salary:
 
 SAR 30,000/month.
 </li>
 <li>
 Private health insurance.
 </li>
 <li>
 21 business days of paid annual vacation, including flight tickets.
 </li>
 <li>
 Performance-based annual bonus of up to
 
 4 months&rsquo; salary
 
 .
 </li>
 </ul>
</div>

Head of Retail Operations

Azadea Group

<div>
 
 
 Role Purpose
 
 
 
 The Retail Operations Lead is responsible for optimizing the efficiency of the stockroom team, operational processes, and selling areas to meet and exceed customer expectations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Organize and enhance stockroom processes to ensure proper item display, efficient storage, optimized productivity, and adherence to health and safety standards.
 </li>
 <li>
 Conduct regular field visits to ensure store employees are adhering to Azadea policies and procedures. Provide necessary support to team members and recommend corrective actions when needed.
 </li>
 <li>
 Oversee and streamline the shipment receiving process to ensure shop readiness and availability of items, thereby enhancing the customer experience.
 </li>
 <li>
 Maintain product availability by regularly replenishing stocks, facilitating internal transfers, and implementing rotation strategies.
 </li>
 <li>
 Follow up on the stock budget to ensure timely delivery on key metrics including store sales, store productivity, stock loss, and operating margin.
 </li>
 <li>
 Control the stores' expenditures on P&amp;L, validate monthly bookings, and report if budget was exceeded, including reviewing quotations to optimize the budget effectively.
 </li>
 <li>
 Exercise control over shop inventory, establish stocking levels, monitor supply, and manage material disbursements to ensure inventory accuracy.
 </li>
 <li>
 Manage, develop, and motivate the operations team, emphasizing the importance of adhering to and implementing operational procedures.
 </li>
 <li>
 Supervise and control the allocation of manpower hours in stockrooms by aligning stock-keepers' schedules with shipment deliveries and store sales. Coordinate with the commercial and visual teams to optimize store manpower utilization, oversee working hours, and implement established standards.
 </li>
 <li>
 Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor's degree in a related field.
 
 
 Six to eight years of experience in Retail, or a similar role.
 
 
 Three years of experience in a managerial role.
 
 
 Fluency in English.
 
 
 Proficiency in MS Office and shop/stock management tools.
 
 
 
 
 
 
 
 * AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
 
 
 
 
 
 *
 
 We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.
 
 
 
</div>

Retail Operations Lead - KIKO

Rawaj - Human Capital Management

<div>Leverage your abilities and join the dynamic team of a leading organization specializing in the Food &amp; Beverage industry in Saudi Arabia. 
 
The Operations Manager plays a vital role in overseeing daily operations and driving branch expansion across the Kingdom. This position ensures operational excellence, efficiency, and consistent service quality across all brands and locations.<h2 class="jobSectionHeader">
Key Accountabilities</h2>
The position involves:<ul><li>
Oversee and streamline daily operations across multiple branches, ensuring alignment with company standards and business objectives.</li><li>
Develop and implement organizational structures that support branch expansion and operational scalability.</li><li>
Standardize and continuously improve operational processes, policies, and procedures across all units.</li><li>
Monitor performance through KPIs, operational reports, and on-site evaluations to ensure accountability and excellence.</li><li>
Establish and enforce compliance systems for food safety, hygiene, and environmental standards.</li><li>
Lead the successful rollout of new branches, ensuring timely openings and seamless integration into operations.</li><li>
Collaborate with cross-functional departments such as HR, Finance, Supply Chain, and Marketing to ensure effective coordination and resource utilization.</li><li>
Drive operational improvements to enhance efficiency, reduce costs, and elevate customer satisfaction.</li><li>
Coach and develop branch management teams to foster strong leadership and performance-driven culture.</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills, and Experience</h2>
We are Looking for: 
 
<ul><li>Bachelor's degree in Business Administration, Hospitality Management, or a related field (Master&rsquo;s degree is a plus).</li><li>
Minimum of 7 years of experience in operations management within the food &amp; beverage or caf&eacute; industry, including at least 2 years in a fast-growing, multi-branch environment.</li><li>
Proven track record in successfully managing the opening of multiple branches within a short time frame.</li><li>
Strong strategic and operational planning capabilities with a hands-on approach to execution.</li><li>
Ability to manage and lead diverse teams across multiple locations under pressure.</li><li>
High proficiency in branch management systems, performance reporting, and POS platforms.</li><li>
Advanced knowledge in inventory and cost control in rapidly expanding environments.</li></ul></div>

Operation Manager - Retail | Saudi Arabia

TSS INFORMATION SYSTEMS PRIVATE LIMITED,INFOPARK,KOCHI

The HR Manager &ndash; Retail will lead and manage HR operations across all retail outlets, overseeing recruitment, compliance, employee development, payroll, and performance management. This role demands strong leadership, GCC labour law expertise, and the ability to build a unified and engaging workplace culture aligned with the company&rsquo;s values.Build strong relationships with store-level teamsPromote and embed a unified organizational culture across all retail outlets. Ensure adherence to the company&rsquo;s core values, code of conduct, and behavior standards.Qualifications &amp; Requirements Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field. 5&ndash;10 years of HR experience, preferably in the retail sector within the GCC. Strong understanding of HR operations, GCC labor laws, payroll, and recruitment. Excellent leadership, communication, problem-solving, and analytical skills. Ability to travel regularly to retail stores as required.Job Type: Full-time

HR Manager

Cartier

<div>
 
 HOW WILL YOU MAKE AN IMPACT?
 
 
 
 Are you passionate about Retail Operations and Communication? Do you have a genuine interest in delving into the variety of projects that the Saudi-based retail team has to offer? As a Retail Executive, you will assist the department in enhancing operational efficiency and communication within the retail structure.
 
 
 
 WHAT WILL BE YOUR MISSION?
 
 
 
 Among various responsibilities, your main missions are to act as a central point of contact for retail communication, to assist the Area Sales Manager in daily tasks and initiatives, to support the retail team in achieving sales goals, as well as to organize retail gatherings and meetings.
 
 
 You will be the link between the Area Sales Manager and Boutique Managers, focusing on ensuring clear and effective interactions, preparing detailed reports and presentations, conducting data analysis to support informed decision-making, and optimizing performance across the boutiques. This position offers a broad view of retail operations and the opportunity to contribute to the success of multiple boutiques.
 
 
 Sales Performance Reporting and Analysis
 
 
 <ul>
 <li>
 Compile and analyse sales data from boutiques to track performance trends and highlight top-performing teams, computing productivity.
 </li>
 <li>
 Provide daily and weekly sales reports to the Commercial Director/Area Sales Manager and to the Retail Team when required.
 </li>
 <li>
 Compile statistics and prepare various reports for management.
 
 
 </li>
 </ul>
 Support for Area Sales Manager and Boutique Managers
 
 
 <ul>
 <li>
 Assist the Area Sales Manager with ad-hoc tasks, coordinating initiatives, and ensuring boutique managers receive the guidance and resources needed to meet business goals.
 </li>
 <li>
 Prepare presentations in assistance with the Area Sales Manager or other managers.
 </li>
 <li>
 Follow up, review, and report to the Area Sales Manager on Boutique Monthly reports such as consignments, gratuities and discounts (if any), team performance touch base, and boutique performance rituals.
 
 
 </li>
 </ul>
 Retail Meetings and Events Coordination
 
 
 <ul>
 <li>
 Set up Retail Meetings and create the minutes to be validated by the Commercial Director/Area Sales Manager.
 </li>
 <li>
 Set up, plan, and organize Retail gatherings and team-building initiatives.
 </li>
 <li>
 Follow up with Marketing &amp; Communication Departments on the organization of the Annual Retail Seminar under the supervision of the Commercial Director/Area Sales Manager.
 
 
 </li>
 </ul>
 
 HOW WILL YOU EXPERIENCE SUCCESS WITH US?
 
 
 
 You have a minimum of 2 years of professional experience in an Executive/Office Assistant position, with a degree in Business Administration or a related field preferred.
 
 
 <ul>
 <li>
 Microsoft Office Experience is required, mainly Excel and PowerPoint.
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 As a Retail Executive, you are a proactive problem-solver with a keen eye for detail.
 </li>
 <li>
 You possess excellent communication and interpersonal skills with the ability to interact/collaborate within a team.
 </li>
 <li>
 You are able to manage stress and confidentiality with a high-level of discretion.
 </li>
 <li>
 You are at ease multitasking and rapidly adapt to changing priorities and schedules.
 </li>
 <li>
 As a strong partner to the team, you can easily evolve with a variety of topics ensuring support, transparent communication, and close follow ups.
 </li>
 <li>
 You are able to organize a daily workload by priorities and demonstrate proven organizational &amp; project management skills.
 </li>
 <li>
 You are adaptable, proactive and have strong organizational skills
 </li>
 <li>
 You have experience in data analysis and reporting, and excellent computer skills (Word, Excel, Outlook, and PowerPoint).
 
 
 </li>
 </ul>
 
 What Do We Offer
 
 
 
 At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
 
 
 
 WHO WE ARE?
 
 
 
 As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.
 
 
 We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.
 
 
 We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
 
 
 Quite simply, Cartier is a place like no other. Welcome to our Maison!
 
 
 
 YOUR JOURNEY WITH US
 
 
 
 If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet the Hiring Manager and the HR Manager.
 
 
 
 Take your next step with Cartier, we look forward to hearing from you!
 
 
 
</div>

Retail Executive - Saudi National (Fixed Term Contract) 1

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