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retail operations manager

TASC Outsourcing

<div>
 
 We&rsquo;re Hiring: Fashion Operations Manager &ndash; Riyadh
 
 
 Our client, a leading
 
 Fashion Retail brand
 
 , is seeking a
 
 Fashion Operations Manager
 
 to oversee multiple stores in Saudi Arabia.
 
 
 
 
 
 
 Key Accountabilities
 
 
 <ul>
 <li>
 Lead and manage
 
 daily store operations
 
 across assigned locations in KSA.
 </li>
 <li>
 Drive
 
 sales performance
 
 to consistently achieve KPIs and profitability targets.
 </li>
 <li>
 Ensure exceptional
 
 customer service, visual merchandising, and in-store experience
 
 .
 </li>
 <li>
 Monitor inventory levels, manage stock control, and align with the supply chain team for timely replenishment.
 </li>
 <li>
 Conduct regular
 
 store visits
 
 to assess performance, compliance, and operational challenges.
 </li>
 <li>
 Mentor, train, and develop
 
 store managers and in-store teams
 
 to build a culture of excellence and continuous improvement.
 </li>
 <li>
 Foster a positive work environment built on
 
 trust, respect, and fairness
 
 .
 </li>
 <li>
 Partner with the
 
 Senior Brand Manager
 
 to implement retail strategies and growth plans.
 </li>
 <li>
 Collaborate with
 
 marketing, merchandising, and logistics teams
 
 to ensure smooth operational execution.
 </li>
 <li>
 Oversee
 
 recruitment, workforce planning, scheduling, and team development
 
 in line with company policies and labor laws.
 </li>
 <li>
 Lead operational readiness for
 
 new store openings, seasonal campaigns, and retail initiatives
 
 .
 </li>
 <li>
 Prepare and present
 
 performance reports
 
 to the leadership team in Dubai.
 </li>
 </ul>
 
 
 Experience &amp; Qualifications
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 in a fashion retail operations role, ideally overseeing multiple stores.
 </li>
 <li>
 Strong
 
 leadership and team management skills
 
 .
 </li>
 <li>
 Solid understanding of
 
 retail KPIs, store operations, and customer engagement strategies
 
 .
 </li>
 <li>
 High school diploma required;
 
 Bachelor&rsquo;s in Business, Fashion, or Management
 
 preferred.
 </li>
 <li>
 Proficiency in
 
 MS Office and retail POS systems
 
 .
 </li>
 <li>
 Excellent communication skills in
 
 English &amp; Arabic
 
 </li>
 </ul>
 
 
</div>

Fashion Retail Operations Manager

Six Flags Qiddiya City and Aquarabia

<div>As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Retail Operations department at Six Flags Qiddiya City.
If you have experience in retail operations and are interested in joining our team, please submit your CV along with a cover letter specifying your areas of expertise and the type of role you are interested in.
Key responsibilities:<ul>
<li>Ensure smooth operations of the retail stores</li>
<li>Supervise and train retail staff on customer service, product knowledge, and sales techniques</li>
<li>Manage inventory and stock levels</li>
<li>Create and maintain visual merchandising standards</li>
<li>Implement strategies to achieve sales targets</li>
<li>Handle cash transactions and reconcile sales</li>
<li>Assist with ordering and receiving of merchandise</li>
<li>Collaborate with cross-functional teams to drive operational excellence</li>
<li>Maintain a clean and organized store environment</li>
<li>Ensure compliance with company policies and procedures</li>
</ul>Requirements:<ul>
<li>Prior experience in retail operations</li>
<li>Strong leadership and communication skills</li>
<li>Excellent customer service orientation</li>
<li>Ability to work in a fast-paced environment</li>
<li>Flexibility to work evenings, weekends, and holidays</li>
</ul>Requirements
Prior experience in retail operations, strong leadership and communication skills, customer service orientation, ability to work in a fast-paced environment, flexibility to work evenings, weekends, and holidays</div>

Retail Operations - General Opening

D.C. Global Talent Inc.

<div><div>Head of Retail Operations
Location: Riyadh, Saudi Arabia (Frequent Travel Across the Kingdom)
 
Language Requirement: Fluent Arabic (Mandatory)
 
Industry: Fashion &amp; Lifestyle Retail
 
Gross Monthly Salary: SAR 30,000 + Annual Bonus
About the Role
We are seeking a dynamic Head of Retail Operations to lead and optimize our nationwide fashion retail network. The ideal candidate will have deep expertise in mid-priced, large-range fashion/lifestyle brands within the Saudi market, with proven leadership in driving operational excellence, sales growth, and team performance.
Key Responsibilities
<ul><li>Lead nationwide retail operations, ensuring achievement of sales and operational targets.
</li><li>Implement structured processes to drive consistency, efficiency, and high performance.
</li><li>Monitor KPIs and market trends to identify growth opportunities.
</li><li>Recruit, train, motivate, and manage high-performing retail teams.
</li><li>Oversee rewards, recognition, and incentive programs to boost engagement and results.
</li><li>Collaborate with Category, Supply Chain, and Marketing to align on weekly goals.
</li></ul>Qualifications
<ul><li>10&ndash;12 years of experience in managing mid-priced/large-range fashion retail operations (e.g., Max, Splash, BFL, Iconic, Forever 21, Red Tag, Lefties, Borders).
</li><li>Strong business acumen, numerical skills, and strategic decision-making ability.
</li><li>Proven leadership in the Saudi retail market with a disciplined, process-oriented mindset.
</li></ul>Compensation &amp; Benefits
<ul><li>Gross Salary: SAR 30,000/month.
</li><li>Private health insurance.
</li><li>21 business days of paid annual vacation, including flight tickets.
</li><li>Performance-based annual bonus of up to 4 months&rsquo; salary .</li></ul></div></div>

Head of Retail Operations

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 JOB TITLE
 
 
 
 Deputy Store Manager | Majid Al Futtaim Lifestyle | Operations
 
 
 
 ROLE SUMMARY
 
 
 
 The Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
 </li>
 <li>
 Drive the Store team to deliver the highest levels of customer service at all times.
 </li>
 <li>
 Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
 </li>
 <li>
 Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
 </li>
 <li>
 Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
 </li>
 <li>
 Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
 </li>
 <li>
 Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
 </li>
 <li>
 Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
 </li>
 </ul>
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Diploma - High school certificate
 </li>
 <li>
 Qualification in Retail related field is an added advantage
 </li>
 <li>
 Minimum 4-5 years&rsquo; industry experience
 </li>
 <li>
 Management skills
 </li>
 </ul>
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model
 </li>
 </ul>
 
 
 
</div>

Deputy Store Manager

Sephora

<div>The Retail Supervisor Central is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets. 
KEY ACCOUNTABILITIES<ul><li>
Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions</li><li>
Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores</li><li>
To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.</li><li>
Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME</li></ul> 
Performance, Productivity &amp; Results Management:<ul><li>
Leads teams, translating area performance objectives into store sales and KPI targets</li><li>
Monitor, report on performance KPIs and identify areas/store/leadership improvements</li><li>
Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules</li><li>
Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week</li><li>
Build the Beauty Playground of the Future &ndash; through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)</li><li>
Implement agreed Sephora Retail priorities and drive commercial success</li><li>
Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder</li><li>
Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams</li></ul> 
Management of Store Operations: Retail Operations:<ul><li>
Back of house organization, compliant with all SEPHORA policies and procedures</li><li>
Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take</li><li>
Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization</li><li>
Recruit and develop exceptional people</li><li>
Optimize and oversee operations to ensure productivity and efficiency</li><li>
Ensure compliance with company&rsquo;s policies and operational guidelines</li></ul> 
Store Merchandising and Standards:<ul><li>
Ensure that SEPHORA&rsquo;s merchandising concepts are set up and always maintained.</li><li>
Store standards of cleanliness and security are maintained.</li><li>
Ensure key product launches and initiatives are fully supported.</li></ul> 
Customer and People:<ul><li>
Define, build, and follow up on people development plans in partnership with training and education</li><li>
Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.</li><li>
Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports</li><li>
Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate</li></ul> 
KPIs and deliverables:<ul><li>
Exceed monthly sales turnover vs agreed budget</li><li>
Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection</li><li>
Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups</li><li>
Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling</li><li>
Shrinkage and the level of stock by store, meet company Audit results &gt;85%</li><li>
Deliver agreed company measures in both Happy App and LOvemeter &gt;80%</li><li>
Exceed agreed annual company employee satisfaction target</li><li>
Define, build, and follow up on people development plans in partnership with training and education</li></ul> 
Brand and Culture:<ul><li>
Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do</li><li>
Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture</li><li>
Support in the roll out of relevant retail projects</li><li>
Gatekeeper of retail communications and data to area and store teams</li></ul> 
SKILLS AND EXPERIENCE<ul><li>
Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.</li><li>
You have experience in Leadership &amp; management skills</li><li>
You have Commercial background and Saudi market awareness</li><li>
Comprehensive beauty Industry knowledge, up to date on trends and latest products</li><li>
Competent in Microsoft office, you have knowledge in PowerPoint &amp; Excel</li><li>
You have Excellent communication skills</li><li>
You are Flexibility, adaptability &amp; creativity</li><li>
You have a Minimum of 5-7 years&rsquo; experience in sales, operations and/or services within the beauty/retail/ industry</li></ul> 
PERSONALITY<ul><li>
High achievement drive, ability, and desire to drive change, team player and confident to work alone</li><li>
Embraces change, seizes opportunities, leads from the front</li><li>
High level of energy, enthusiasm, and motivation</li><li>
You fully understand the business needs and adapt to all requirements of a fast-paced environment.</li><li>
You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.</li><li>
Arabic &amp; English is a must</li><li>
You have a valid driving license</li></ul></div>

Retail Supervisor

Vacheron Constantin

<div>
 MISSION
 
 
 A strategic role within the Commercial function, in continuous collaboration with key stakeholders including Boutique, Retail, CRM, Customer Service and Logistics, the Retail Excellence &amp; Operations Executive supports the Maison&rsquo;s retail performance and operational execution across Saudi Arabia.
 
 
 Key responsibilities include ensuring the seamless execution of both boutique and office-based operations, driving impeccable compliance, performance monitoring, and execution of strategic retail initiatives. Based in the Riyadh office with regular presence in the boutique, you play a critical role in aligning sales performance, operational excellence, retail strategies and administrative processes, while supporting the sustainable growth of the business and delivering an exceptional client experience.
 
 
 
 Key Responsibilities
 
 
 
 OPERATIONS
 
 
 <ul>
 <li>
 Boutique Operations &amp; Compliance.
 </li>
 <li>
 Ensure compliance with all retail, operational, events, and audit standards of the Maison and group.
 </li>
 <li>
 Act as key liaison for boutique audits, driving compliance training and corrective action plans as needed.
 </li>
 <li>
 Conduct monthly internal audits at the boutique to proactively identify opportunities for improvement.
 </li>
 <li>
 Oversee inventory-related processes including stock counts, goods reception, and movement analysis.
 </li>
 <li>
 Lead operational and compliance onboarding for all new joiners.
 </li>
 <li>
 Oversee aftersales operations: monitor repair tracking, ensure SLA targets are met, act as liaison between local, regional and HQ customer service teams.
 
 
 </li>
 </ul>
 Supply Chain
 
 
 <ul>
 <li>
 Coordinate with regional and central supply chain teams to ensure timely and accurate import/export of Maison related orders.
 </li>
 <li>
 Monitor shipment tracking, customs clearance (e.g. Cities Green Light) , and reception timelines to avoid unforeseen delays.
 </li>
 <li>
 Monitor and process e-commerce and phone sales orders.
 
 
 </li>
 </ul>
 RETAIL
 
 
 <ul>
 <li>
 Performance Analysis &amp; Reporting.
 </li>
 <li>
 Gather and consolidate business performance data and generate holistic business recaps.
 </li>
 <li>
 Monitor boutique KPIs (e.g., traffic, conversion, average price, NPS) and provide regular reporting, analysis, and actionable insights to improve performance.
 </li>
 <li>
 Track and update the individual performance analysis (Client Advisor KPI&rsquo;s, productivity&hellip;).
 </li>
 <li>
 Analyse business trends and performance and make data-driven suggestions/recommendations to develop strategies to achieve short term and long-term performance goals.
 
 
 </li>
 </ul>
 Retail Excellence Projects
 
 
 <ul>
 <li>
 Assist with qualitative retail excellence projects (Mystery Shopper, Product Interest tools (Airtable), Product presentation, Boutique environment..), from conception phase to roll-out.
 </li>
 <li>
 Assist in the execution of initiatives aimed at elevating service quality, team performance, and retail standards.
 </li>
 <li>
 Identify and share local and global best practices to enhance operations and service across current and future boutiques.
 
 
 </li>
 </ul>
 
 Required Candidate Profile
 
 
 
 <ul>
 <li>
 3+ years in retail operations, retail excellence or boutique coordination.
 </li>
 <li>
 Proactive and solution oriented, with a hands-on approach to operations and problem-solving.
 </li>
 <li>
 Strong communication skills and ability to collaborate effectively across different functions.
 </li>
 <li>
 Ability to work in a team environment, with a proactive collaborative approach to deliver results, and a "can do" attitude.
 </li>
 <li>
 Strong analytic mindset with the ability to interpret data and performance metrics to drive action plans.
 </li>
 <li>
 Comfortable creating and navigating reporting dashboards and retail KPIs.
 </li>
 <li>
 Showing flexibility and ability to adapt/multitasking.
 </li>
 <li>
 Proficient in Microsoft office (Excel and Power Point).
 </li>
 <li>
 Familiarity with retail systems such as SAP and Gemini.
 </li>
 <li>
 Fluent in English, Arabic is a plus.
 
 
 </li>
 </ul>
</div>

Retail and Operations Executive

REEF | ريف

<div>
 
 
 E-Commerce Operations Supervisor
 
 
 - Reef Holding
 
 
 
 
 
 
 
 
 We're Hiring:
 
 E-Commerce Operations Superviso
 
 
 
 rLocation
 
 : Riyadh, Saudi Arabi
 
 
 
 aJob Type
 
 : Full-Tim
 
 
 
 
 
 
 e
 
 About Reef Holdin
 
 
 
 g:Reef Holding continues to shape the future of digital retail in Saudi Arabia by blending operational excellence with innovation. We are currently seeking a proactive and detail-oriente
 
 d E-Commerce Operations Supervis
 
 or to join our dynamic team and lead the operational success of our online platform
 
 
 
 
 
 
 s.
 
 About the Ro
 
 
 
 le:As
 
 an E-Commerce Operations Supervi
 
 sor, you will oversee day-to-day e-commerce activities, ensuring seamless order processing, logistics coordination, and a world-class customer experience. You&rsquo;ll play a key role in aligning operational efficiency with strategic digital sales goa
 
 
 
 
 
 
 ls.
 
 Key Responsibilit
 
 
 <ul>
 <li>
 
 ies:Order &amp; Inventory Managem
 
 </li>
 <li>
 ent:Monitor and manage order processing from placement to deliv
 </li>
 <li>
 ery.Coordinate with supply chain and warehouse teams to ensure stock availabil
 </li>
 <li>
 ity.Supervise return and exchange processes to ensure a smooth customer experie
 </li>
 <li>
 
 nce.Customer Experience Optimizat
 
 </li>
 <li>
 ion:Oversee customer service operations and ensure timely resolution of inquiries and complai
 </li>
 <li>
 nts.Analyze customer feedback and implement enhancements to elevate the e-commerce jour
 </li>
 <li>
 
 ney.Logistics &amp; Fulfillment Oversi
 
 </li>
 <li>
 ght:Coordinate with shipping providers to ensure timely and high-quality deliver
 </li>
 <li>
 ies.Monitor logistics KPIs and implement strategies for greater efficiency and accur
 </li>
 <li>
 
 acy.Operational Performance &amp; Analy
 
 </li>
 <li>
 sis:Analyze daily and weekly performance reports to identify gaps and improvement opportunit
 </li>
 <li>
 ies.Drive process automation and cost-efficiency initiati
 </li>
 <li>
 
 ves.Cross-Functional Collaborat
 
 </li>
 <li>
 ion:Work closely with marketing to support campaigns and promotional launc
 </li>
 <li>
 hes.Collaborate with IT to resolve platform-related technical iss
 </li>
 <li>
 ues.Coordinate with finance on billing and payment reconciliati
 </li>
 <li>
 
 ons.Compliance &amp; Quality Cont
 
 </li>
 <li>
 rol:Ensure all e-commerce operations adhere to company policies and local regulati
 </li>
 <li>
 ons.Keep up with evolving e-commerce laws in Saudi Arabia and ensure ongoing complia
 </li>
 <li>
 
 nce.Team Management &amp; Developm
 
 </li>
 <li>
 ent:Supervise team performance, assign tasks, and ensure operational consiste
 </li>
 <li>
 ncy.Train and motivate team members on best practices and new syst
 </li>
 </ul>
 
 
 
 
 
 ems.
 
 Qualificat
 
 
 <ul>
 <li>
 ions:Bachelor&rsquo;s degree in Marketing, E-Commerce, or a related f
 </li>
 <li>
 ield.Proven experience managing e-commerce operations, preferably in the Saudi ma
 </li>
 <li>
 rket.Strong understanding of inventory systems, logistics processes, and order manage
 </li>
 <li>
 ment.Excellent analytical skills and operational problem-solving capabili
 </li>
 <li>
 ties.Familiarity with logistics providers and shipping coordina
 </li>
 <li>
 tion.Fluent in Arabic; good command of English prefe
 </li>
 <li>
 rred.Strong communication and team leadership sk
 </li>
 <li>
 ills.Solid knowledge of local e-commerce laws and compliance requirem
 </li>
 </ul>
 
 
 
 
 
 ents.
 
 Why Join Reef Ho
 
 
 
 lding?Be part of a forward-thinking team driving digital transformation in Saudi retail. At Reef Holding, your operational insights will directly influence success and customer satisfaction in a fast-growing e-commerce land
 
 
 
 
 scape.
</div>

E-Commerce Operations Supervisor

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