case management assistant ii

case manager- san francisco Jobs in San Francisco

case manager- san francisco

director of case management and care coordination Jobs in San Francisco

housing case manager Jobs in San Francisco

housing case manager

life enrichment coordinator (full-time; 40 hrs/week; day shift) Jobs in San Francisco

senior case manager full time 40 hours week union t3s

TGI Justice Project

Job title: Housing Case ManagerLocation: San Francisco, CA; 5 days in office/weekStatus: Full time; non-exempt (40 hours/week FT NE)Salary: $62,000 - $67,000/yearReports to: Housing Director, Co-Executive DirectorOrganization DescriptionThe Miss Major Alexander L. Lee TGIJP Black Trans Cultural Center is a team of transgender, gender-variant and intersex people, inside and outside of prisons, jails, detention centers, and other locked facilities creating a united family in the struggle for survival and freedom. We work in collaboration with others to forge a culture of resistance and resilience to strengthen us for the fight against human rights abuses, imprisonment, police violence, racism, poverty, and societal pressures. We seek to create a world rooted in self-determination, freedom of expression, and gender justice.Position DescriptionHousing Case Managers at TGIJP are expected to provide comprehensive case management services to clients experiencing housing insecurity or homelessness. This role involves assessing client needs, developing housing plans, advocating for client rights, and connecting clients with appropriate resources and services. Housing Case Managers work closely with clients to empower them to achieve housing stability and improve their overall well-being.Primary Responsibilities1. Client Assessment and Case Planning:<ul><li>Conduct comprehensive assessments of clients' housing needs and barriers.</li><li>Develop individualized housing plans in collaboration with clients.</li><li>Set goals and action steps to address housing challenges and promote stability.</li></ul>2. Resource Referral and Coordination:<ul><li>Connect clients with community resources, social services, and support networks.</li><li>Coordinate referrals for mental health services, substance abuse treatment, and other supportive programs.</li><li>Help clients access financial assistance, food assistance, and other basic needs resources.</li></ul>3. Crisis Intervention and Support:<ul><li>Provide crisis intervention and emotional support to clients in housing crisis situations.</li><li>Recognize early signs of emotional distress, agitation, or conflict</li><li>Maintain a calm and respectful non-confrontational approach</li><li>Collaborate with other team members and external partners to address immediate housing needs and ensure client safety.</li></ul>4. Documentation and Reporting:<ul><li>Maintain accurate and up-to-date client records and case notes.</li><li>Complete required documentation for program reporting and compliance purposes.</li><li>Ensure client confidentiality &amp; privacy in accordance with agency policies &amp; regulations.</li></ul>5. Travel and Home Visits:<ul><li>Entering client homes in a respectful, professional, and non-intrusive manner</li><li>Must have the ability to travel to clients&rsquo; place of residence</li><li>Must be comfortable working in person with clients to assist with needs</li></ul>5. Advocacy and Empowerment:<ul><li>Advocate for clients' rights and interests in housing-related matters as needed.</li><li>Empower clients to self-advocate and navigate housing systems independently.</li><li>Promote client empowerment and self-sufficiency through skill-building and education.</li></ul>6. Budgeting and Analytical Skills:<ul><li>Ability to create and implement client budgets, assist clients in tracking spending and expenses</li><li>Strong organizational and record-keeping skills</li></ul>7. Confidentiality and Professionalism: <ul><li>Knowledge of HIPAA standards and protected health information</li><li>Ability to practice privacy, confidentiality, and record private information safely and securely</li><li>Keep client/case manager privilege in retaining confidential information</li></ul>Qualifications:Education: Bachelor's degree in Social Work, Psychology, Counseling, or related field preferred.Experience: Previous experience in case management, social services, or housing advocacypreferred.Skills:<ul><li>Strong interpersonal and communication skills.</li><li>Ability to build rapport and establish trusting relationships with diverse populations.</li><li>Knowledge of housing resources, rental assistance programs, and housing laws/regulations.</li><li>Ability to work collaboratively in a team environment and independently.</li><li>Strong organizational and time management skills.</li><li>Commitment to social justice, equity, and anti-oppressive practices.</li><li>Proficiency in Google Suite and database management.</li></ul>Working Conditions:<ul><li>This position may require occasional evening or weekend hours to accommodate client needs.</li><li>Travel within the local community will be necessary for outreach and resource coordination.</li></ul>How to Apply:Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to jobs@tgijp.org.Equal Opportunity Employer Statement:The Miss Major Alexander L. TGIJP Black Trans Cultural Center is an equal opportunity employer and values diversity. All employment decisions are made based on qualifications, merit, and business needs. We encourage applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.Individuals from traditionally marginalized backgrounds and those who have been formerly incarcerated (or who have system-impacted family members) are encouraged to apply.Pay: $29.80 - $32.11 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Housing Case Manager

Exploratorium

<div>SUMMARY
The Financial Analyst is a key partner in achieving the Exploratorium&rsquo;s mission and vision by providing financial guidance, support, and analysis to senior management and multiple departments within the organization. The Financial Analyst serves as a primary financial planning authority for assigned departments and leads cross-functional finance processes across the organization. The Financial Analyst exercises independent judgment and management-level authority over financial modeling, planning methodologies, and system administration within their portfolio of responsibility. The Financial Analyst brings their interest in both details and big picture concepts to communicate financial performance compared to budget, short-term and long-term business performance in their areas of responsibility, and other financial analysis as needed. The Financial Analyst owns financial planning infrastructure and stewards execution across departments. This position reports to the Director of Financial Planning &amp; Analysis. 
ESSENTIAL FUNCTIONS<ul><li>
Own and lead the annual budgeting and quarterly forecasting processes for assigned divisions.</li><li>
Work with Financial Analyst peers to prepare budget and forecast packages, including explanatory narratives, variance analysis, and presentation materials.</li><li>
Provide independent financial oversight across cost centers and departments within assigned portfolio.</li><li>
Create financial models for specific high-visibility projects or scenarios to facilitate operational or strategic decision-making.</li><li>
Identify financial risks and opportunities and provide strategic recommendations to department and senior leadership.</li><li>
Review data at the cost center/project level, division/consolidated group level, and organization level; ensure integrity of the submitted data.</li><li>
Improve financial outcomes by analyzing results, monitoring variances, identifying trends, and recommending actions to budget owners.</li><li>
Prepare presentation-ready financial reports, charts, tables, written summaries, and other materials.</li><li>
Acts as a financial business partner to department heads and senior managers, guiding budget decisions and financial strategy for assigned portfolios.</li><li>
Serves as the financial planning authority for assigned departments, providing independent recommendations to senior leadership on budget, forecast, and long-range planning decisions.</li><li>
Research and resolve inquiries for assigned departments and/or functional areas.</li><li>
Lead personnel cost tracking and payroll variance analysis.</li><li>
Support the Director of FP&amp;A in the development and maintenance of long range financial plan.</li><li>
Convene and lead financial planning meetings with department leadership to align assumptions, timelines, and resource strategies.</li><li>
Serve as institutional administrator and functional owner of Workday Adaptive Planning, responsible for system governance, reporting architecture, access controls, and continuous improvement.</li><li>
Manage special projects and other duties as assigned.</li></ul> 
MINIMUM QUALIFICATIONS<ul><li>
BA/BS degree in finance, accounting, business or closely related field</li><li>
5 years of progressively responsible experience in financial planning and analysis, budgeting, forecasting, and institutional or departmental financial management; experience in a complex nonprofit, museum, higher education, or similarly matrixed organization preferred</li><li>
Demonstrated experience guiding annual budget development, regular forecasting, and long-range financial planning processes for multiple departments, programs, or business units</li><li>
Advanced Excel skills; strong working knowledge of Microsoft Office Suite and Google Workspace applications</li><li>
Advanced knowledge/ownership of software administration and experience in administration of enterprise financial planning systems</li><li>
Proven ability to develop, maintain, and interpret complex financial models, scenario analyses, and management reports to support strategic planning, resource allocation, and operational decision-making</li><li>
Strong attention to detail combined with sound judgment and the ability to maintain a broad institutional perspective</li><li>
Self-motivated with the ability to work effectively with minimal direction and manage multiple projects; adeptness at working on both solo projects and team projects</li><li>
Excellent verbal and written communication skills</li><li>
Demonstrated ability to build effective working relationships and influence decision-making across all levels of the organization, including guiding budget managers and departmental leaders through planning and forecasting processes</li><li>
Proven ability to interpret financial information for managers, directors, and non-finance stakeholders and work collaboratively all levels of the organization</li><li>
Demonstrated discretion, professionalism, and sound judgment in handling confidential and sensitive financial information</li></ul> 
PREFERRED QUALIFICATIONS<ul><li>
Experience working in a non-profit organization; understanding of non-profit financials and accounting practices</li><li>
Experience working in Workday Adaptive Planning, especially work experience as an Administrator</li><li>
Familiarity with business intelligence and data visualization tools (e.g. MS Power BI or Tableau)</li><li>
Experience with SQL/database report building, particularly in Salesforce</li></ul> 
PHYSICAL REQUIREMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
This position is based in San Francisco, California, with staff expected to work on site a designated number of days per week based on department requirements</li><li>
Ability to work at a computer and view a monitor for extended periods of time.</li><li>
Ability to use standard office equipment, including a computer, keyboard, telephone, printer and copier</li><li>
Ability to lift, carry, push or move materials up to 20 pounds</li><li>
Ability to occasionally bend, reach, stoop, and move throughout the workplace</li></ul> 
APPLICATION DEADLINE
This position is open until filled 
HOW TO APPLY
This is a regular, full-time (37.5 hours per week), exempt non-union position that includes benefits. The salary for this position is $90,000 to $95,000 DOE. Applicants must be authorized to work in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time. Please, no phone calls in regards to this job. Please include a cover letter with your application. Applications submitted without a cover letter will not be considered for review. To apply, please visit the Exploratorium job page. 
The Exploratorium is proud to be an equal opportunity employer and values diversity, inclusion and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.</div>

Financial Analyst

Goodman Neuman Hamilton LLP

Title: Legal Administrative AssistantLocation: San Francisco (Hybrid)Hours: Full-Time (35 hours/week)Exempt Status: Non-ExemptBenefit-eligible: YesSalary Range: $38-$49/hourAbout UsFor over 30 years, Goodman Neuman Hamilton LLP (GNH) has earned a stellar reputation as a trusted leader in civil litigation and appeals across California. Based in San Francisco, our 17-attorney firm represents Fortune 500 companies and other distinguished clients with aggressive, innovative, and efficient legal strategies.Our partners have collectively conducted more than 100 jury trials and are widely regarded as outstanding advocates. Their excellence has earned recognition from Super Lawyers Magazine, San Francisco Magazine, and the American Board of Trial Advocates, along with the highest AV rating from Martindale-Hubbell.Our practice spans a broad range of civil litigation, including personal injury, construction defect, professional liability, and insurance coverage disputes. Notable clients include Home Depot, McKesson Corporation, River City Bank, Armanino LLP, and The Regents of the University of California.Job SummaryWe are seeking a highly organized, detail-oriented Legal Administrative Assistant to support our attorneys and administrative team. This role is ideal for a proactive professional who enjoys working in a fast-paced environment, takes pride in producing high-quality work, and excels at managing multiple priorities.The Legal Administrative Assistant plays an important role in ensuring the smooth day-to-day operation of the firm by providing administrative, clerical, and client service support.This role will be 35 hrs per week and operates on a hybrid schedule, requiring two days per week minimum in the SF office. The office is open every day if you prefer in-office work.Essential Duties &amp; Responsibilities● Provide administrative and litigation support to attorneys and legal staff.● Prepare, format, proofread, and assist with the preliminary drafting of legal forms, correspondence, and discovery documents.● File pleadings, motions, and other legal documents with state and federal courts.● Maintain litigation calendars, including tracking court deadlines, hearings, filing dates, and case-related deadlines.● Coordinate and schedule meetings, depositions, court appearances, and other case-related events.● Communicate professionally with court personnel, clients, outside counsel, vendors, and other stakeholders.● Assist with document management, including organizing, maintaining, and updating electronic and physical case files.● Answer and direct incoming phone calls and assist with general client communication.● Coordinate mail, courier services, and document deliveries.● Perform administrative tasks such as filing, scanning, copying, data entry, and records management.● Assist with office operations, ordering supplies, and supporting special projects as needed.● Maintain confidentiality and exercise discretion when handling sensitive legal and client information.● Perform other administrative and litigation support duties as assigned.Qualifications/Requirements● Bachelor's degree required.● Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.● Excellent written communication, proofreading, and analytical skills.● Exceptional attention to detail and accuracy.● Ability to manage competing deadlines and consistently deliver high-quality work product.● Ability to follow instructions, exercise sound judgment, and effectively execute tasks independently.● High proficiency with Microsoft Word and strong working knowledge of Microsoft Office applications, including Outlook and Excel.● Strong computer skills and the ability to quickly learn and utilize document management systems, court filing platforms, and other legal software.● Professional demeanor and strong interpersonal skills.● Ability to communicate effectively with attorneys, clients, court personnel, and outside counsel.● Ability to maintain confidentiality and handle sensitive information with discretion.Preferred Qualifications● Prior experience in a law firm, litigation practice, or other professional services environment.● Familiarity with state and federal court filing procedures.● Experience with litigation calendaring, scheduling depositions, and coordinating legal deadlines.● Experience preparing, formatting, or managing legal documents and correspondence.Physical Requirements● Prolonged periods of sitting at a desk and working on a computer● May need to lift boxes from time to time to assist with office upkeepBenefits● Medical and dental insurance with 100% employer-paid coverage for employees and 50% employer-paid coverage for eligible dependents● Long-term disability insurance with 100% employer-paid coverage for employees● Flexible Spending Accounts (FSAs) for dependent care● 401(k) retirement plan with profit-sharing contributions● Optional supplemental insurance plans● Generous paid time off, including 10 paid holidays and paid vacation time● Hybrid work scheduleHow to ApplyPlease submit a PDF version of a cover letter and resume to Josh Robles, Office Administrator, at jrobles@gnhllp.com.EEO StatementGoodman Neuman Hamilton LLP is an equal opportunity employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, creed, sex, pregnancy, childbirth and related medical conditions, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable law.Goodman Neuman Hamilton LLP complies with the California Fair Chance Act and the San Francisco Fair Chance Ordinance. Qualified applicants with arrest and conviction records will be considered for employment in accordance with applicable law.If you require a reasonable accommodation during the application or interview process, please contact us.Pay: $38.00 - $49.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: Hybrid remote in San Francisco, CA 94104

Legal Administrative Assistant

Tenderloin Neighborhood Development Corporation

<div>TITLE: Custodian
REPORTS TO: Maintenance Supervisor
DEPARTMENT: Property Management
STATUS: Regular, Full-time
FLSA STATUS: Non-Exempt
WAGE RANGE: $23
GRANT FUNDED: No
UNION POSTION: Yes
LOCATION: 921 Howard st, San Francisco, CA 94103
SCHEDULE: Monday- Friday 8:30 am - 5:00 pm 
 
SUMMARY
The custodian is responsible for the cleaning and housekeeping duties at designated TNDC sites. 
ESSENTIAL DUTIES
<ul><li>Maintain the general cleanliness of the building interior and exterior and adhere to the cleaning schedule for all the properties assigned.</li><li>
Sweep and mop floors.</li><li>
Maintain trash removal systems including rotation of garbage receptacles and recycling.</li><li>
Clean and vacuum hallways, common areas, sidewalks and individual units as necessary.</li><li>
Attend required TNDC meetings.</li><li>
Follow TNDC safety policies and procedures at all times.</li><li>
Wet, dust and clean windows.</li><li>
&ldquo;Bag &amp; Tag&rdquo; former resident belongings in vacant units.</li><li>
Identify and report any problems in regards to maintenance, health, safety or security of the property to the General Manager.</li><li>
Follow a schedule of preventative maintenance and perform additional cleaning and maintenance duties as needed.</li><li>
Notify the General Manager or Maintenance Lead of any needed supplies or equipment.</li><li>
Assist building maintenance staff with light maintenance projects.</li><li>
Patch and paint walls as assigned.</li><li>
Respond to building emergencies on after-hours on-call schedule.</li><li>
Other duties as assigned.</li></ul>
REQUIRED SKILLS<ul><li> Ability, willingness and sensitivity to work with a diverse, low-income population.</li><li> Sound judgment and good assessment skills.</li><li> Maturity, honesty, dependability, initiative and follow-through.</li><li> Ability and willingness to follow directions.</li><li> Ability and willingness to respond tactfully under pressure: cope under stress.</li><li> Excellent interpersonal skills.</li></ul>
Physical Requirements:<ul><li> Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.</li><li> Ability to use a variety of hand and power tools and equipment necessary to perform janitorial work.</li><li> Ability to operate a variety of cleaning equipment.</li><li> Ability to move objects, occasionally requiring exertion of considerable force.</li><li> Ability to coordinate eyes, hands and fingers in performing janitorial tasks.</li><li> Visual acuity necessary to perform and inspect work and review work orders. Hearing acuity sufficient to use telephone and communicate with other staff.</li></ul>
Mathematical Ability:<ul><li>
Ability to add, subtract, multiply, divide.</li></ul>
Judgment and Reasoning Ability:<ul><li>
Ability to judge situations where supervisor's involvement is needed.</li><li>
Ability to apply common sense understanding to repetitive tasks.</li></ul>
Language and Communication Ability:<ul><li>
Ability to comprehend and correctly use logs, work orders, timesheets, etc.</li><li>
Ability to comprehend resident handbook and employee manuals.</li><li>
Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.</li><li>
Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.</li></ul>
Environmental Adaptability:<ul><li>
Ability to work in an office environment and in and outside a variety of residential buildings.</li><li>
Ability to work under hot and cold conditions.</li><li>
Ability to work under conditions of moderate noise.</li></ul>
MINIMUM QUALIFICATIONS<ul><li>
Ability to lift 75 pounds.</li><li>
Knowledge of custodial practices and procedures including sanitation and universal precautions.</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
1 year of janitorial experience.</li><li>
Second language capacity.</li></ul>
Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. 
 
In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.</div>

Custodian - 921 Howard

Zuckerberg San Francisco General Hospital

Supervising Pharmacist (2453) - Dept. of Public Health - (162327)Department: Public Health Job class: 2453-Supervising Pharmacist Salary range: $218,920.00 - $266,032.00 Role type: Permanent Civil Service What does this mean? Hours: Full-time Inpatient Pharmacy Operations and Clinical SupervisorProvide supervision and technical/clinical direction to clinical pharmacist, staff pharmacist and pharmacy technicians in an acute care inpatient pharmacy setting. Responsible for ensuring compliance with state and federal laws, regulations, and standards regarding the provision of pharmaceutical services and departmental pharmacy objectives and policies, and procedures; operational oversight of the acute care clinical pharmacy program; oversight of personnel assigned to work in the Inpatient Pharmacy. In addition, you will assist the Director of Pharmacy with the development and implementation of strategic initiatives and will be responsible for the day-to-day operations of your assigned area.The eligible list resulting from this recruitment may be utilized to fill future and current vacancies in this class at other locations within the DPH for the duration of the eligible list. Role descriptionUnder general direction, the Supervising Pharmacist provides supervision for pharmaceutical services within the San Francisco Department of Public Health to assure quality patient care, appropriate drug therapy and compliance with all applicable regulations. The essential functions include:<ul><li>Manages, supervises, and schedules assigned personnel, including completing performance appraisals, and carrying out appropriate disciplinary actions as needed.</li><li>Designs, implements, and evaluates pharmaceutical services.</li><li>Continuously interprets and assists in the development and implementation of departmental rules, regulations, and policies.</li><li>Communicates with physicians, nurses, and other health-care professionals, as well as the general public.</li><li>Prepares and maintains reports, memoranda, and records.</li><li>Assists in managerial decisions including developing the budget.</li><li>Develops and trains staff to support and enhance professional development.</li><li>Performs professional pharmacist duties as needed.</li><li>Procures pharmaceuticals and supplies and maintains inventory.</li></ul>&middot; The 2453 Supervising Pharmacist also performs other related duties as assigned.Minimum Qualifications - RequiredEXPERIENCE AND TRAINING: Requires at least two (2) years (equivalent to 4,000 hours) of experience as a licensed pharmacist in a hospital pharmacy; or an equivalent combination of training and experience.ANDLICENSE: Requires possession of a valid Registered Pharmacist license issued by the California State Board of Pharmacy (Please attach a copy)<ul><li>License status must be &quot;Current&quot; according to https://search.dca.ca.gov/</li></ul>SPECIAL CONDITIONS: The following minimum qualifications reflect special conditions associated with some position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.<ul><li>One (1) year of recent and verifiable inpatient pharmacy experience obtained within the last five years.</li></ul>Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).Pay: $218,920.00 - $266,032.00 per yearBenefits:<ul><li>403(b)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Supervising Pharmacist : 1 year (Required)</li><li>Manages, supervises, and schedules assigned personnel: 1 year (Required)</li><li>Inpatient Pharmacy: 1 year (Required)</li></ul>License/Certification:<ul><li>California Registered Pharmacist license (Required)</li></ul>Work Location: Hybrid remote in San Francisco, CA 94110

Supervising Pharmacist (2453)

FirstService Residential

<div>Description 
 
Job Overview: 
 
The Resident Relations Specialist - Overnights supports the General Manager (&ldquo;GM&rdquo;) and/or the Resident Relations Supervisor/Resident Relations Lead by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. While all on-site positions promote and exude warm and helpful service, the RRS position specifically focuses on &ldquo;Five-Star&rdquo; service excellence. The RRS is tasked with understanding residents expressed and unexpressed preferences and executing a full-service hospitality platform under the direction of the GM. The RRS is customer focused with excellent interpersonal communication and organizational skills and has a &ldquo;can do&rdquo; attitude. He/she must understand and adopt all community management tools (communications mediums, Buildinglink, Access Control, Security etc.) daily to enhance the lifestyle of every resident. 
 
In addition, the RRS supports and executes administrative tasks as directed by the Board of Directors and management. This position requires skilled representation (verbal, written, visual) at all times, with peak emphasis on delivering friendly, helpful and professional service to all residents, co-workers and management. 
 
Schedule: 40/hour a week; Thursday - Monday, 10:30PM - 7:00AM 
 
Compensation: $22 - 23/hr 
 
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client&rsquo;s property, the salary or wage will also be premised upon the client&rsquo;s directive. The base pay range is subject to change and may be modified in the future. 
 
Your Responsibilities:<ul><li>
Identifies and clarifies residents expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.</li><li>
Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.</li><li>
Takes, records and relays messages accurately, completely and legibly.</li><li>
Documents all pertinent information in resident logbook(s) throughout their shift.</li><li>
Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Buildinglink when received and signed for when picked up.</li><li>
Monitors all property access points (gates, garages, doors, elevators, pool) through the operation of Closed-Circuit Television where applicable. Reports all suspicious activity to proper authority to ensure continued resident safety.</li><li>
Complies with service expectations and company standards as well as policies and procedures.</li><li>
Accommodates Resident requests expediently and courteously within 24 hours of initial call. Follows up with person assigned to task and Resident to ensure completion of the request.</li><li>
Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.</li><li>
Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team.</li><li>
Informs all vendors of building rules and regulations.</li><li>
Assists with move-in questions new residents may have and redirects them should they need to refer to a different department.</li><li>
Assures all visitors are registered and authorized by homeowner to be on property.</li><li>
Assures all pets, vehicles, motorcycles and bicycles are properly registered and logged in Buildinglink.</li><li>
Ensures people sent downstairs to the valet parking garage have a valid parking ticket</li><li>
Maintains complete knowledge and complies with the HOA&rsquo;s policies and procedures.</li><li>
Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building&rsquo;s entrance and lobby.</li><li>
Maintains current vendor information to accommodate all resident requests.</li><li>
Stays current on notices sent from the HOA to different floors in lobby being worked on to answer any questions should residents&rsquo; approach.</li><li>
Makes accurate timekeeping and payroll entries each day in accordance with company policy.</li><li>
Completes daily tasks and projects assigned by supervisor and Director of Operations including, but not limited to, newspaper delivery, package audit and daily task page completion.</li></ul> 
 
Skills &amp; Experience: 
<ul><li>
High school diploma or equivalency required. College level courses in business or hospitality preferred.</li><li>
Will possess past Resident Services, Customer Service and/or Hospitality experience.</li><li>
Is highly organized and detailed oriented with a &ldquo;can do&rdquo; team player attitude.</li><li>
Has excellent communication and customer service skills and is administratively strong.</li><li>
Is proficient in MS Office with the willingness and ability to learn company internal software.</li><li>
Is able to multitask while working at times under pressure and in a diverse environment.</li><li>
Must be passionate about providing our residents exemplary customer service at all times.</li><li>
Ensures uniform and personal appearance are clean and professional at all time while maintaining a pleasant demeanor.</li><li>
Demonstrates consistent effective written, verbal and listening communication skills.</li><li>
Demonstrates problem-solving abilities independently and responsibly.</li><li>
Has the ability to quickly adapt to change both in client needs and policies and procedures which have been implemented by management and the HOA Board of Directors.</li><li>
Able to work independently and as a team and prioritizes daily workload efficiently and professionally.</li><li>
Receptive to receiving constructive feedback regarding personal performance for professional development.</li><li>
Must work effectively with co-workers, residents and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address&rsquo; problems and issues constructively to find mutually acceptable and practical business solution; address&rsquo; others by name, title or other respectful identifier.</li><li>
Must be flexible in work schedule which may include AM/PM shifts, weekends and holidays.</li></ul> 
 
Physical Requirements and Working Environment: 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces.</li><li>
Must be able to lift up to 25 pounds.</li><li>
Must be able to sit and stand for extended periods of time.</li><li>
Must have finger dexterity for typing/using a keyboard.</li><li>
Must be able to actively talk and listen to clients, vendors, co-workers and supervisors.</li></ul> 
 
The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Overtime may be required from time-to-time, based on business needs and as approved by supervisor. Consistent and regular attendance required. 
 
What We Offer:<ul><li>
Medical, dental, and vision plans (full time and those working 30+ hours)</li><li>
Part time 20+ hours qualify for dental and vision</li><li>
401K match</li><li>
Time off including vacation, sick, and company paid holidays</li><li>
Pet insurance available</li><li>
Tuition reimbursement</li><li>
Legal services</li><li>
Free emotional wellbeing and daily life assistance support for all associates</li><li>
Domestic partner coverage</li><li>
Health savings account</li><li>
Flexible spending account</li></ul> 
 
About Us: 
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. 
 
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. 
 
Experience exceptional service with a fulfilling career in property management with FirstService Residential. 
 
To learn more about our company and culture, please visit www.fsresidential.com/california 
 
Disclaimer 
 
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. 
 
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. 
 
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. 
 
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. 
 
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. 
 
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a &ldquo;reasonable accommodation,&rdquo; as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. 
 
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</div>

Resident Relations Specialist - FT Overnights

Frank Residences

<div><div>Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation.

Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward. Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose.
<h4 class="jobSectionHeader">
WHY WORK WITH US</h4>
<ul><li>Mission-driven nonprofit organization</li>
<li>Competitive compensation and comprehensive benefits</li>
<li>Meaningful work that positively impacts the lives of older adults every day</li>
<li>Inclusive community, welcoming to all (you do not need to be Jewish to live or work here)</li>
<li>Supportive, team-oriented environment</li>
<li>Opportunities for professional growth and development</li>
<li>Collaborative leadership focused on enhancing the employee experience</li></ul></div> 
POSITION SUMMARY

As a Life Enrichment Coordinator (LEC), you will plan and lead a variety of person-centered programs designed to enhance the emotional, social, and recreational well-being of residents in assisted living and memory care settings. You will foster a positive and engaging environment through group, one-on-one, and self-directed activities while promoting inclusion, creativity, and meaningful resident connection. This role supports interdisciplinary collaboration, documentation compliance, and the overall quality of life across campus.

KEY RESPONSIBILITIES
<ul>
<li>Provide ongoing opportunities for therapeutic self-expression for residents at all stages of memory loss, utilizing a wide variety of modalities to optimize quality of life and functional ability.</li>
<li>Facilitate programs that encourage social interaction, reduce isolation and boredom, and decrease the frequency and severity of behaviors associated with dementia.</li>
<li>Create a positive, caring, and stimulating environment that respects the diverse personalities and cultural backgrounds of all residents.</li>
<li>Motivate residents to actively participate in Life Enrichment programs to enhance quality of life and maintain cognitive functioning.</li>
<li>Encourage participation from families, volunteers, and caregiver staff as appropriate.</li>
<li>Understand and respond to the individual needs and abilities of residents and families, adapting activities accordingly.</li>
<li>Provide one-on-one engagement for residents who decline or are unable to participate in group activities.</li>
<li>Support the psychosocial needs of residents and families by providing emotional support during times of crisis or decline.</li>
<li>Complete required documentation in a timely manner, including attendance records, care plans, activity notes, and mandated reports as required.</li>
<li>Collaborate with caregiver staff, Byer Square staff, and Life Enrichment teams across campus to promote teamwork, quality outcomes, and meaningful programming.</li>
<li>Mentor and support student interns and volunteers involved in activities.</li>
</ul>
JOB DETAILS
<ul>
<li>Pay Rate: $28.08 per hour</li>
<li>Full-Time; 40 hours per week</li>
<li>Shift Schedule: Day Shift; 8:30 AM - 5 PM or 9 AM - 5:30 PM</li>
<li>Days Off: Friday and Saturday</li>
<li>Working Days: Sunday, Monday, Tuesday, Wednesday, and Thursday</li>
</ul>
REQUIRED QUALIFICATIONS
<ul>
<li>Bachelor's degree in recreational therapy, psychology, social work, healthcare, recreation administration, or related field preferred.</li>
<li>Two (2) years of experience working with older adults in group or long-term care settings.</li>
<li>Excellent organizational, communication, and group facilitation skills.</li>
<li>Demonstrated creativity, flexibility, and resourcefulness in program development.</li>
<li>Sensitivity to diverse physical, emotional, cognitive, and cultural needs.</li>
<li>Ability to work independently and collaboratively within an interdisciplinary team.</li>
<li>Ability to engage individuals from diverse cultural, religious, and social backgrounds.</li>
</ul>
PHYSICAL REQUIREMENTS
<ul>
<li>Ability to lift a minimum of twenty-five (25) pounds.</li>
<li>Ability to exert maximum muscle force to lift, push, pull, or carry.</li>
<li>Ability to use abdominal and lower back muscles over time without fatigue.</li>
<li>Ability to stand and/or sit for extended periods.</li>
<li>Ability to bend, stoop, stretch, twist, sit, and reach.</li>
<li>Fine motor skills and good visual and auditory acuity.</li>
<li>Ability to safely transport residents in wheelchairs without fatigue over extended periods.</li></ul><div><h1 class="jobSectionHeader"> 
OUR INVESTMENT IN YOU</h1>

Full Benefits(Medical, Dental, &amp; Vision), 403(b) Retirement Plan, Paid Time Off (PTO), Tuition Reimbursement, Commuter Benefits, Weekday Shuttle Services to and from Glen Park Station.

<h1 class="jobSectionHeader">San Francisco Campus for Jewish Living is committed to employing a diverse and inclusive workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.</h1>
<h1 class="jobSectionHeader">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</h1></div></div>

Life Enrichment Coordinator (Full-Time; 40 hrs/week; Day Shift)

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