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administrative assistant iii (ehs)

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case management assistant ii

Sutter Health

<div>We are so glad you are interested in joining Sutter Health!
Organization:
CPMC-California Pacific Med Center - Mission Bernal
Position Overview:
Coordinates and implements the transition of care (TOC) / Discharge (DC) plan for ambulatory patients. Prioritizes and coordinates the plan across the care of continuum through critical thinking, teamwork, and communication between care providers, patients, families and external vendors to ensure timely discharge.
Job Description:
EDUCATION 
 
HS Diploma or equivalent education/experience 
 
EXPERIENCE 
 
1 year of experience in utilization management and discharge planning. (preferred) 
 
SKILLS AND KNOWLEDGE 
 
Oral and written communication skills. 
 
Interpersonal and time management skills 
 
Ability to work effectively in a fast pace environment with rapidly shifting priorities and competing demands. 
 
Ability to work independently with a minimum of direction. 
 
Ability to exercise discretion and prioritize tasks, seeking input as indicated. 
 
Intermediate PC skills and word processing skills required.
Job Shift:
Days
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Variable
Weekend Requirements:
Rotating Weekends
Benefits:
Yes
Unions:
No
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $33.67 to $43.76 / hour
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate&rsquo;s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health&rsquo;s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.</div>

Case Management Assistant II

Cardea Health

<div>About Cardea Health:
Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to people that experience homelessness.
At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together.
Primary Work Location: This position will work across all Cardea Health sites and require occasional presence at various program locations.
Job Summary:
Cardea Health is seeking an experienced and strategic Director of Case Management and Care Coordination to lead the development, implementation, and ongoing management of a comprehensive interdisciplinary case management and care coordination system across Cardea's interim housing programs.
This leader will play a critical role in ensuring clients receive individualized, coordinated, and effective support throughout their stays in Cardea programs. Working closely with clinical, housing, operations, and program leadership teams, the Director will establish standardized practices, develop quality assurance processes, improve care coordination workflows, and create systems that promote continuity of care across multiple sites.
The ideal candidate brings experience designing and managing high-volume care coordination or case management systems, working with interdisciplinary teams, and serving populations experiencing homelessness and other complex social and health needs. This position is well-suited for a systems-oriented leader who thrives in rapidly growing organizations and is passionate about improving outcomes for vulnerable populations.
Job Duties &amp; Responsibilities:
<ul><li>Lead the design, implementation, and continuous improvement of an interdisciplinary case management and care coordination framework across all interim housing sites.
</li><li>Develop standardized workflows, policies, procedures, and documentation practices that support consistent and high-quality service delivery.
</li><li>Partner with site leadership to ensure case management and care coordination services are aligned with organizational goals, client needs, and regulatory requirements.
</li><li>Establish quality assurance and performance improvement processes related to case management and care coordination activities.
</li><li>Monitor program outcomes and key performance indicators to identify service gaps, improve client experiences, and enhance care coordination effectiveness.
</li><li>Collaborate with medical, behavioral health, housing, operations, and community partners to facilitate integrated and coordinated service delivery.
</li><li>Support site teams in addressing complex client needs and navigating care transitions, referrals, and community-based resources.
</li><li>Serve as an internal subject matter expert on care coordination best practices and interdisciplinary service models.
</li><li>Create tools, training materials, and resources that support implementation and replication of case management systems across multiple sites.
</li><li>Identify operational barriers and process improvement opportunities and develop solutions that enhance client care and staff effectiveness.
</li><li>Participate in strategic planning initiatives related to interim housing services and organizational growth.
</li><li>Partner with Human Resources and operational leaders on future workforce planning, staffing models, and role development related to case management functions.
</li><li>Foster a culture of client-centered, trauma-informed, and equitable care throughout Cardea programs.
</li><li>Maintain a strong understanding of site-specific operations, cultures, challenges, and opportunities for quality improvement.
</li><li>Participate in the development and maintenance of partnerships with external providers, community organizations, managed care entities, and public agencies.
</li><li>Other duties as assigned.
</li><li>This role requires frequent interaction with clients, program staff, community partners, and organizational leadership.
</li></ul>Minimum Required Skills &amp; Qualifications:
<ul><li>Bachelor's degree in social work, public health, healthcare administration, behavioral health, nursing, or a related field; equivalent experience may be considered.
</li><li>Five (5) or more years of progressive leadership experience in case management, care coordination, healthcare operations, social services, or related fields.
</li><li>Demonstrated experience developing, implementing, and managing care coordination or case management systems and processes.
</li><li>Experience working with interdisciplinary teams in complex care environments.
</li><li>Strong project management, organizational, and systems-development skills.
</li><li>Experience using data and performance metrics to drive operational improvements and quality outcomes.
</li><li>Excellent communication, collaboration, and relationship-building skills.
</li><li>Ability to work independently while managing multiple priorities in a fast-paced and evolving environment.
</li><li>Proficiency with Microsoft Office Suite.
</li></ul>Preferred Skills &amp; Qualifications:
<ul><li>Experience managing interdisciplinary teams in healthcare, social service, housing, or community-based settings.
</li><li>Experience working within PACE programs or other integrated medical and social care models.
</li><li>Experience leading care coordination and/or case management services in environments serving high volumes of clients.
</li><li>Experience working with unsheltered populations and individuals experiencing homelessness.
</li><li>Experience building and maintaining quality systems within rapidly growing organizations.
</li><li>Knowledge of trauma-informed care, harm reduction, housing-first principles, and person-centered service delivery.
</li><li>Master's degree in social work, public health, healthcare administration, nursing, or a related field.
</li></ul>Work Environment:
<ul><li>Employees have direct contact with clients/patients while at program sites.
</li><li>This position requires regular travel between Cardea Health interim housing locations and occasional attendance at off-site meetings.
</li><li>Hybrid work arrangements may be available based on operational needs and at the discretion of organizational leadership.
</li><li>Frequent collaboration with site leadership, clinical teams, case managers, housing specialists, community providers, and external partners is required.
</li></ul>Benefits:
Employees in this role may be eligible for a range of benefits, including:<ul><li>
Employer-supported medical</li><li>
Access to dental and vision insurance</li><li>
Paid vacation and sick time</li><li>
Retirement plan (401k) participation with a company match</li><li>
Commuter benefits</li><li>
Long Term Disability</li><li>
Life Insurance</li><li>
Eligibility for certain benefits may vary based on hours worked per week and length of employment</li><li>
Specific details are provided in the benefits guide and are subject to change</li></ul>
Cardea Health is an Equal Opportunity Employer
Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance.
<div><div>This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice.</div></div></div>

Director of Case Management and Care Coordination

Kaiser Permanente

<div><div>Job Summary:</div>
 
Under the supervision of a licensed Psychologist or board certified Psychiatrist, provides mental health assessment, diagnosis, treatment and crisis intervention services for adult and/or child members who present themselves for psychiatric evaluation with a broad range of mental health needs. Under supervision, may collaborate with treating primary care providers and with psychiatric and allied health professional team members to plan and direct each individual patients treatment program.<div> 

Essential Responsibilities:</div> 
 
<ul> 
<li>Under the supervision of a licensed psychologist or board certified psychiatrist, develops, implements, coordinates, and evaluates clinical treatment programs for the diagnosis, treatment, and/or referral of Health Plan members with acute or chronic mental illness. Participates in staff conferences to select, plan, and evaluate treatment programs. Provides outpatient psychotherapy to individuals, couples, families and groups. Instructs and counsels patients and their families regarding compliance with prescribed therapeutic regimens and adherence to prescribed medication regimens, within the scope of practice. May administer specialized therapeutic procedures, as appropriate. Provides appropriate support to members family. May develop and conducts psychoeducational classes and groups.</li> 
<li>May conduct psychological assessments, including test administration, interpretation, and recommendations. Prepares intake summaries, treatment plans, and case summaries and maintains ongoing confidential records. Charts members treatment and progress in accord with state and NCQA regulations and in keeping with accepted community standards.</li> 
<li>Collaborates with physicians in screening and evaluating patients for psychotropic medications, within the scope of practice. Utilizes resources of public and private agencies and community organizations to meet the needs of the members treatment. May develop, implements, and evaluates behavioral medicine and health psychology programs in a variety of settings, including primary care. Provides consultation to other care providers and health educators on matters relating to mental health, health psychology and behavioral medicine. Provides clinical supervision to psychology doctoral interns, psychology postdoctoral residents, and other mental health trainees/fellows as necessary.</li> 
<li>Confers and consults with supervisor regarding members progress and treatment and may consult with psychiatrist as well, if both are involved in members care.</li> 
<li>May provide appropriate support to members family, including explanation of treatment, instructions in how to support treatment and interventions to increase acceptance of and adherence to treatment, at members request.</li> 
<li>Utilizes resources of public and private agencies and community organizations to meet the needs of the members treatment to include referral of the member and/or members family to external resources, as appropriate. Participates in departmental program development, implementation and evaluation.</li> 
<li>Reports safety concerns to mandated reporting agencies.</li></ul><div> 
Basic Qualifications:</div>
<div>Experience</div> 
 
<ul> 
<li>Completion of a psychology doctoral internship - minimum of 1 year (1500 hours).</li></ul><div> 
Education</div> 
 
<ul><li>PhD/PsyD/EdD in Clinical, Counseling, Health or School Psychology from an accredited college or university.</li></ul><div>
License, Certification, Registration</div>
<ul><li>Psychologist License (California) within 24 months of hire 
</li></ul>
<ul><li>Psychological Assistant Registration (California) required at hire 
</li></ul><div>
Additional Requirements:</div> 
<ul><li>
Once hired as an Assistant, an employee will be offered and must work a schedule that would accumulate at least half the required supervisory hours annually.</li><li>
Must be familiar with DSM-V as a means of diagnosis.</li><li>
Has experience in assessing, diagnosing and treating a broad range of psychiatric conditions.</li><li>
Knowledge of Evidence-Based Practice and psychotherapy research methods.</li><li>
Knowledge of the bio-psycho-social functions that contribute to mental health.</li><li>
Accuracy in diagnosing patients and developing effective treatment plans.</li><li>
Competence in individual, family and group psychotherapy.</li><li>
Professional maturity and ethical integrity necessary for assuming professional responsibilities.</li><li>
Commitment to quality of service, teamwork, and participation in a highly interactive multidisciplinary clinic.</li><li>
Ability to complete multiple tasks/objectives in a timely manner.</li><li>
Knowledge of social service agencies, state regulations and APA standards as it related to client treatment, patient rights and client/patient confidentiality.</li><li>
Previous clinical responsibilities to include psychological testing, diagnosis, crisis intervention, brief individual and group psychotherapy.</li><li>
Knowledge of psychological testing techniques, administration and interpretation.</li><li>
Excellent interpersonal and communication skills.</li><li>
Must be able to work in a Labor/Management Partnership.</li><li>
Upon completion of supervised hours, the employee must obtain state licensure within two (2) years.</li></ul><div>
Preferred Qualifications:</div> 
 
<ul><li>Previous clinical responsibility to include crisis intervention, individual and group psychotherapy.</li><li>
Demonstrated experience in psychological evaluations of adults, children, adolescents, &amp; families, including administering &amp; writing up psychological testing &amp; assessment batteries preferred</li><li>
Demonstrated professional maturity and ethical integrity necessary for assuming professional responsibilities, preferred.
</li><li>Demonstrated commitment to quality of service, teamwork, and participation in a highly interactive multidisciplinary clinic, preferred.</li><li>
Demonstrated ability to complete multiple tasks/objectives in a timely manner, preferred</li><li>
Accuracy in diagnosing patients and developing effective treatment plans, preferred</li><li>
Competence in individual, family and group psychotherapy, preferred</li></ul> 
PrimaryLocation : California,San Francisco,San Francisco 4141 Geary Medical Offices 
HoursPerWeek : 40 
Shift : Day 
Workdays : Mon, Tue, Wed, Thu, Fri, 
WorkingHoursStart : 09:00 AM 
WorkingHoursEnd : 05:00 PM 
Job Schedule : Full-time 
Job Type : Standard 
Employee Status : Regular 
Employee Group/Union Affiliation : A05-IBHS|NUHW|NUHW Integ Behavioral Hlth Ser 
Job Level : Entry Level 
Job Category : Behavioral Health, Social Services &amp; Spiritual Care,Northern California Psychologist/Psychologist Assistant 
Department : San Francisco Hospital - Mental Health/Psych-NonMD Prov - 0206 
Travel : No 
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Psychological Assistant - Adult Team

Valence Law Group

Legal Assistant / Transactional ParalegalValence LLP | Remote / San Francisco Bay Area RequiredAbout Valence LLPValence LLP is a boutique commercial real estate law firm focused on sophisticated real estate transactions. Our practice includes office, industrial, R&amp;D, life sciences, retail, and mixed-use leasing, acquisitions and dispositions, and other commercial real estate transactions. We are a collaborative, technology-forward firm with a distributed team and a strong emphasis on excellent work product, responsiveness, and practical client service.Position SummaryWe are seeking a Legal Assistant / Transactional Paralegal to support one or more senior attorneys in our commercial real estate practice. This full-time role is expected to involve roughly 60% administrative, executive assistant, and matter management support and 40% legal assistant/paralegal support.The ideal candidate is highly organized, detail-oriented, and proactive, with strong Microsoft Word skills (formatting, proofreading, redlining, document cleanup, styles, numbering, tables, headers/footers, cross-references) and the ability to learn new systems and terminology quickly. Prior transactional real estate experience is preferred, but not required. We are open to training a strong litigation paralegal, legal assistant, or legal secretary interested in transitioning into transactional work. Above all, we are looking for someone who works hard, takes pride in producing excellent work, and is eager to become an indispensable part of a high-performing team.ResponsibilitiesAdministrative &amp; Matter Management<ul><li>Manage attorney calendars and coordinate client meetings, deadlines, and follow-ups</li><li>Monitor attorney email, flag action items, and help keep matters moving</li><li>Maintain matter status and deadlines in project management software</li><li>Support client and matter onboarding/offboarding</li><li>Enter attorney time and assist with billing follow-up</li><li>Organize and manage documents in the Firm's document management system</li><li>Track deliverables, open issues, document versions, and client requests</li><li>Communicate professionally with clients, opposing counsel, brokers, and consultants</li></ul>Legal Assistant / Paralegal Support<ul><li>Proofread, format, edit, and assemble legal documents and correspondence</li><li>Prepare first drafts of leases, lease amendments, and miscellaneous leasing documents (including consents to assignment/sublease/change in control and broker listing and commission agreements) incorporating LOI terms</li><li>Prepare and revise redlines, exhibits, signature packets, and closing sets, including closing checklists and closing binders</li><li>Review documents for blanks, missing information, or missing exhibits</li><li>Assist with basic due diligence, checklists, abstracts, and transaction tracking</li></ul>Qualifications<ul><li>Bachelor's degree required</li><li>At least 3 years of experience as an executive assistant, legal assistant, legal secretary, or paralegal preferred</li><li>Prior law firm, in-house legal, real estate, or professional services experience preferred</li><li>Advanced Microsoft Word skills and strong proofreading/attention to detail</li><li>Strong organizational skills and ability to manage multiple deadlines</li><li>Excellent written and verbal communication</li><li>Experience with Adobe Acrobat; comfort learning new software systems</li><li>Ability to work independently, anticipate needs, and exercise sound judgment while maintaining confidentiality</li><li>Experience with project management software, document management systems, billing software, or commercial real estate transactions is a plus</li></ul>TechnologyOur team uses modern systems, including document management, project management, billing, communication, and AI-assisted tools. The right candidate must be comfortable learning new platforms and keeping information organized across systems.Work EnvironmentThis is a remote position, and candidates must have a quiet, dedicated workspace at home. Regular availability during Pacific Time business hours is required. Candidates must also be able to travel to one of the Firm's offices in San Francisco, Lafayette, or Petaluma 1-2 times per month, as well as visit the UPS Store on occasion, so candidates must be located in the San Francisco Bay AreaBenefits<ul><li>QSERA Health Care reimbursement</li><li>Paid time off</li><li>Long Term Disability and Life Insurance coverage, provided by the Firm at no additional cost to the employee</li></ul>Salary$70,000-$90,000 per year, based on skills and experience.How to ApplyPlease submit a resume and a brief cover letter describing your relevant experience and interest in the role. No direct calls, please.Pay: $70,000.00 - $90,000.00 per monthApplication Question(s):<ul><li>Please confirm you live in the Bay Area and are willing to travel to a local office 1-2 times a month.</li></ul>Work Location: Remote

Legal Assistant/Transactional Paralegal

Episcopal Community Services of San Francisco

<div>At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.
This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.
PRIMARY DUTIES AND RESPONSIBILITIES<ul><li>
Perform intake assessment of assigned residents on day of move-in to include a review of health status, psychosocial history, financial status, history of drug and alcohol use, housing history, etc.</li><li>
Outreach to each resident on assigned caseload regularly, as well as in response to incidents or documentation indicating the resident may be in crisis, need behavioral health or medical intervention, or may be jeopardizing their housing (late rent notices, lease violations, etc.). Direct, in-person engagement is always the goal.
</li><li>Work with each resident to develop and implement an individualized Service Plan based on each resident&rsquo;s goals and needs, tailored to their preferences.</li><li>
If unable to offer on-site resources, provide referrals to other in-house providers or outside community resources regarding issues related to substance use, vocational training, legal services, immigration services, physical and mental health services, housing resources, money management, etc.</li><li>
Assess each resident&rsquo;s eligibility for benefits and entitlements and assist residents in applying for and enrolling in these programs.
</li><li>Work with residents regarding budgeting issues, including the development of voluntary money management plans.</li><li>
Advocate on behalf of residents with Property Management regarding issues that may be jeopardizing residents&rsquo; housing (late rent notices, lease violations, etc.). Under the direction of the SSM, work with Property Management to avoid eviction, when possible.
</li><li>Assist residents or staff with conflict resolution to ensure a comfortable living environment for all residents that promotes a sense of respect, cooperation, self-sufficiency and tenant empowerment.</li><li>
Participate in twice-per-week Wellbeing Checks, and as necessary, subsequent Emergency Safety Checks to ensure the safety and wellbeing of residents.
</li><li>Develop and facilitate at least one weekly therapeutic / psycho-educational group at the site. As directed by the SSM, assist with the organization and carrying-out of other program events and community-building activities, such as Residents&rsquo; Council, BINGO, BBQs, holiday celebrations, community meetings and meals, movie viewings, outings, etc.</li><li>
Maintain up-to-date documentation in resident files regarding services provided in a complete, confidential, and professional manner. Complete all necessary paperwork and administrative requirements, including completing Significant Encounters, outreach letters, Service Plans, recertification, filing, etc., within the required timeframe.
</li><li>Assist residents with planned exits from the program to engage in comprehensive discharge planning, that includes referrals for case management, housing, food, clothing, medical treatment, detox, and/or other services as necessary and appropriate.</li><li>
Assist in developing and implementing new programs, groups, and activities with the Support Services Manager.</li><li>
Provide back-up coverage for other case managers, as directed by the SSM.</li><li>
Share information and new resources with residents and staff.</li><li>
Follow and implement all applicable policies and procedures of Episcopal Community Services.</li><li>
Establish and maintain a positive working relationship with employees, volunteers, and residents of Episcopal Community Services, and outside agencies.</li><li>
Attend all meetings as assigned.</li><li>
Perform other duties as assigned.</li></ul>
REQUIRED QUALIFICATIONS:<ul><li>
Case Manager ($28.00/hr.): High School Diploma + 4 years&rsquo; experience or AA degree in similar field + 3 years&rsquo; experience, or CHW Certificate/CADC + 2 &ndash; 4 years&rsquo; experience, or BA/BS degree in similar field + 2 &ndash; 4 years&rsquo; experience, or MA/MS degree in similar field + 1 year experience.</li><li>
Senior Case Manager ($30/hr.): MA/MS + at least 2 years&rsquo; experience, or BA/BS + at least 4 years&rsquo; experience, CHW Certificate/CADC + 4 years&rsquo; experience.</li></ul>
PLUS:<ul><li>
Knowledge of local social services and other community resources for underserved populations and severely low-income individuals and families.
</li><li>Must show patience, compassion, and empathy to the participants that we serve.</li><li>
Must possess excellent charting, recordkeeping, and professional writing skills for daily documentation.</li><li>
Must be able to quickly assess and respond to a variety of situations, including medical emergencies, psychiatric emergencies, conflict resolution, de-escalation interventions, as well as other types of crises.
</li><li>Computer skills and moderate experience using Microsoft Outlook, Word, and other MS Office applications is required.
</li><li>Strong interpersonal skills, a team approach, and the ability to communicate effectively both orally and in writing are essential.
</li><li>Demonstrated cultural competency in working with diverse, underserved, and and the ability to communicate in Spanish is desirable. Bi-lingual positions (if open) pay a 5% premium!</li><li>
Demonstrates and supports a culture of diversity, equity, inclusion and belonging.
</li><li>Great collaborator with the ability to maintain professional, respectful, honest, and calm interactions with residents, staff, and outside partners is required.</li><li>
Be able to work as part of a multi-disciplinary team.</li><li>
Must be comfortable facilitating groups and hosting events and activities.
</li><li>Be committed to the mission and values of Episcopal Community Services.</li></ul>
OTHER<ul><li>
Must secure finger image screening and annual TB screening.</li><li>
Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, some travel to various sites, and lifting of up to 20 lbs.</li></ul>
Mission Essential<ul><li>
Demonstrate behavior that supports the organization&rsquo;s mission, vision, and values.</li><li>
Adhere to all program, funder, and organizational policies, and procedures.</li><li>
Communicate effectively and model integrity, fairness, and ethical business practices.</li></ul>
ECS offers industry leading healthcare benefits to support your
physical and mental well-being.
ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.</div>

Senior Case Manager - Full Time - 40 Hours/Week - Union (T3S)

Ontrac Solutions

<div><h1 class="jobSectionHeader">Overview</h1>
We are seeking a Principal GenAI Architect / Forward Deployed Principal Engineer to lead the design, delivery, and productionization of enterprise-grade Generative AI solutions within a highly regulated banking environment. This role will partner directly with business, product, engineering, architecture, risk, cyber, legal, compliance, and model governance teams to translate high-impact financial services use cases into scalable, secure, and compliant AI systems.
The ideal candidate has deep experience designing and delivering production-scale GenAI solutions across enterprise environments, with strong exposure to banking, financial services, risk management, customer operations, regulatory controls, and data protection requirements. This person will serve as a recognized GenAI expert across the organization, helping define reusable patterns, influence platform roadmaps, and raise the technical bar for responsible AI adoption across lines of business.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<h3 class="jobSectionHeader">GenAI Architecture &amp; Production Readiness</h3>
Own and define enterprise-grade GenAI architectures for banking and financial services use cases, including RAG pipelines, agentic workflows, prompt orchestration, and multi-model routing strategies.
Drive production readiness for GenAI solutions, ensuring scalability, resiliency, observability, latency optimization, security, and cost efficiency.
Lead complex architectural decisions across data ingestion, vector databases, model selection, guardrails, API scalability, performance optimization, and secure integration with banking systems.
Establish reference architectures, reusable patterns, and best practices to accelerate responsible GenAI adoption across lines of business.
Partner with central AI platform teams to align solution architecture with enterprise AI services, platform capabilities, banking technology standards, and long-term roadmap priorities.
<h3 class="jobSectionHeader">Banking Use-Case Delivery</h3>
Act as a Forward Deployed Principal Engineer, partnering directly with business, product, and engineering teams to deliver high-impact GenAI use cases from ideation through production.
Translate banking and financial services business problems into clear AI system designs, technical requirements, and non-functional requirements with measurable outcomes.
Support GenAI use cases across areas such as customer service, operations, knowledge management, risk, compliance, fraud, employee productivity, document intelligence, and internal workflow automation.
Troubleshoot and resolve complex issues across non-production and production environments.
Partner closely with application teams to ensure AI solutions integrate effectively into existing banking platforms, enterprise workflows, data environments, APIs, and control frameworks.
Influence platform roadmap by feeding real-world banking use-case requirements back into central AI services and enterprise AI platform teams.
<h3 class="jobSectionHeader">Governance, Risk &amp; Compliance</h3>
Ensure all AI solutions align with banking risk, cyber, model governance, data protection, privacy, and regulatory expectations.
Partner with Cyber, Model Risk Management, Legal, Compliance, Risk, and Data Governance teams to design compliant AI patterns without slowing delivery.
Embed security, privacy, responsible AI, ethical AI, explainability, human oversight, and auditability into solution design by default.
Help define practical implementation patterns that balance innovation, speed, governance, regulatory expectations, and enterprise control requirements.
Ensure GenAI solutions are designed with appropriate guardrails for sensitive financial data, customer information, personally identifiable information, and regulated business processes.
<h3 class="jobSectionHeader">Organizational Influence &amp; Mentorship</h3>
Serve as a recognized GenAI expert across the enterprise, regularly consulted by engineering, architecture, product, risk, compliance, and leadership teams.
Mentor senior and staff-level engineers and help raise the technical bar across banking technology teams.
Contribute to internal communities of practice, architecture reviews, executive-level technical discussions, AI governance forums, and knowledge-sharing sessions.
Represent enterprise GenAI capabilities in internal innovation forums, banking technology discussions, and responsible AI showcases.
<h2 class="jobSectionHeader">Required Qualifications</h2>
7+ years of software engineering experience, with significant depth in AI/ML, data-intensive systems, distributed systems, or enterprise-scale platforms.
2+ years of hands-on Python programming experience.
2+ years of experience designing and delivering production-scale Generative AI systems in an enterprise environment.
2+ years of experience with LLMs, prompt engineering, and RAG architecture.
2+ years of experience with vector databases, semantic search, and retrieval systems.
2+ years of experience with API-driven, cloud-native architectures.
2+ years of experience with distributed systems, performance optimization, scalability, and reliability engineering.
Experience working within banking, financial services, fintech, or another highly regulated enterprise environment.
<h2 class="jobSectionHeader">Preferred Qualifications</h2>
Strong understanding of banking technology environments and non-functional requirements, including security, scalability, resiliency, observability, latency, auditability, and cost management.
Demonstrated Principal-level impact, with influence across multiple teams, platforms, business units, or lines of business.
Experience operating in highly regulated environments, with financial services or banking experience strongly preferred.
Hands-on experience with agentic AI frameworks, AI workflow orchestration, and multi-model routing.
Prior experience in a Forward Deployed Engineer, embedded engineering, or business-facing technical delivery model.
Experience partnering with risk, cyber, legal, compliance, data governance, or model governance teams to deliver production AI solutions.
Familiarity with banking controls, customer data protection, model risk management, audit requirements, regulatory expectations, and responsible AI principles.
Ability to communicate complex technical concepts clearly to senior executives, technical stakeholders, risk partners, compliance teams, and non-technical business leaders.
<h2 class="jobSectionHeader">Ideal Candidate Profile</h2>
The ideal candidate is a hands-on Principal-level engineer and architect who can move seamlessly between strategy, architecture, and execution in a banking environment. They are comfortable working directly with business teams to understand real-world financial services problems, while also going deep with engineering teams on system design, performance, security, governance, and production readiness.
This person brings strong technical judgment, enterprise banking delivery experience, and the ability to build practical, compliant GenAI solutions that can scale responsibly across a large financial institution.</div>

Principal AI Engineer

Airport Express Shuttle, Inc.

Job Overview Airport Express Shuttle, Inc. is seeking a diligent and professional Virtual Assistant to join our team on a full-time, remote basis. At Airport Express Shuttle, Inc., we provide friendly, affordable, and convenient shared-ride airport shuttle services, making travel easier for our customers. The successful candidate will play a crucial role in supporting our daily operations by providing outstanding administrative and customer service support from a remote location. This role is ideal for a self-motivated individual with excellent organisational skills and a commitment to customer satisfaction. Please note that while this is a remote position, the role requires working hours aligned with our core operations in the Pacific Time Zone (San Francisco). Responsibilities * Provide first-class customer support by responding to enquiries via email, phone, and online chat in a timely and professional manner. * Manage all aspects of the booking process, including new reservations, modifications, and cancellations. * Coordinate with our team of drivers to ensure schedules are accurate and that pickups and drop-offs are seamless. * Maintain and update customer information accurately within our company database. * Perform general administrative duties, such as data entry, report generation, and supporting the management team as required. * Handle customer feedback and resolve any issues or complaints with empathy and efficiency to ensure a positive outcome. * Assist with the processing of payments and the management of invoices. Qualifications * Proven experience as a Virtual Assistant, Customer Service Representative, or in a similar administrative role. * Exceptional written and verbal communication skills. * Strong organisational, multitasking, and time-management abilities. * Proficiency in using Microsoft Office Suite and other common remote working tools. * The ability to work independently and take initiative in a remote environment. * A customer-focused attitude with a high degree of professionalism and reliability. * Access to a quiet, dedicated workspace and a stable, high-speed internet connection. * Previous experience in the transport or travel industry is advantageous but not essential.

Virtual Assistant

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