admin conceirge - raffels the red sea

admin concierge - raffles the red sea Jobs in Tabuk

admin concierge - raffles the red sea

assistant housekeeping manager Jobs in Tabuk

assistant housekeeping manager

assistant it manager - fairmont the red sea Jobs in Tabuk

assistant public area manager - raffles the red sea Jobs in Tabuk

senior duty manager raffles the red sea

Raffles

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea is seeking an experienced and decisive Senior Duty Manager to join our luxury hospitality team in Umluj, Saudi Arabia. In this pivotal leadership role, you will oversee daily hotel operations, manage guest experiences, and lead our front-of-house team during assigned shifts. The Senior Duty Manager serves as the senior management representative on duty, ensuring seamless operations, exceptional service delivery, and adherence to all organizational standards and procedures.<ul><li>
Oversee all hotel operations during assigned shifts, ensuring smooth functioning of front office, housekeeping, food and beverage, and other departments</li><li>
Lead, motivate, and manage the duty management team and coordinate with department heads to maintain service excellence</li><li>
Handle guest relations and resolve complaints or concerns with professionalism and efficiency, ensuring guest satisfaction and loyalty</li><li>
Manage crisis situations and emergency procedures with composure and decisive action, prioritizing guest and staff safety</li><li>
Monitor and maintain compliance with health, safety, and security regulations throughout the property</li><li>
Conduct regular property inspections and ensure adherence to Raffles standards and brand guidelines</li><li>
Manage shift schedules, staffing levels, and coordinate with human resources to ensure adequate coverage</li><li>
Oversee financial transactions, cash handling procedures, and maintain accurate records and reports</li><li>
Implement and monitor standard operating procedures across all departments</li><li>
Communicate effectively with senior management regarding operational issues, guest feedback, and performance metrics</li><li>
Train and develop team members, providing coaching and performance feedback</li><li>
Customize guest experiences and ensure personalized service delivery aligned with Raffles luxury standards</li></ul> 

Qualifications 
<ul><li>
Minimum 5 years of hotel operations management or duty management experience in a luxury hospitality environment</li><li>
Proven leadership experience managing diverse teams in a fast-paced hospitality setting</li><li>
Strong knowledge of hotel operations systems, property management software, and hospitality technology platforms</li><li>
Excellent crisis management and problem-solving abilities with a decisive approach to operational challenges</li><li>
Comprehensive understanding of health, safety, and security compliance requirements</li><li>
Exceptional interpersonal and communication skills, both written and verbal</li><li>
Strong organizational and time management skills with the ability to multitask effectively</li><li>
Detail-oriented approach to quality assurance and standard compliance</li><li>
Financial acumen with experience in budget management and cost control</li><li>
Customer service excellence with a commitment to delivering exceptional guest experiences</li><li>
Familiarity with Saudi Arabian hospitality standards and regulations (preferred)</li><li>
Experience with international luxury hotel brands or multi-property operations (preferred)</li><li>
Ability to work flexible shifts, including nights, weekends, and holidays as required for the role</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Senior Duty Manager, Raffles The Red Sea

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers. 
Job Description 
Core Responsibilities<ul><li>
Intuitive Guest Care: Orchestrate seamless &quot;resident&quot; journeys from pre-arrival to a &quot;fond farewell&quot;. This includes personally greeting VIPs and long-stay guests, conducting in-suite check-ins, and providing comprehensive suite orientations.</li><li>
Bespoke Experience Curation: Design &quot;wow moments&quot; and sensory journeys, such as organizing private heritage walks, securing impossible-to-get restaurant reservations, or coordinating high-profile celebrations like anniversaries.</li><li>
Master Valet Services: Deliver expert-level packing and unpacking, garment pressing, laundry valet, and professional shoe-shining to the highest luxury standards.</li><li>
Dining &amp; Social Facilitation: Manage in-suite dining experiences, including the service of afternoon tea, evening canap&eacute;s, and private meals with meticulous attention to table presentation.</li><li>
Team Leadership: Supervise daily butler operations, allocate resources, and mentor junior staff to ensure all interactions align with the &quot;Raffles Brand Personality&quot;&mdash;charming, graceful, thoughtful, and welcoming.</li><li>
Guest Intelligence: Maintain and update exhaustive guest profiles, noting specific &quot;quirks&quot; and preferences to ensure a seamless &quot;elite relay&quot; between shifts.</li></ul> 

Qualifications 
Required Skills &amp; Qualifications<ul><li>
Experience: Typically a minimum of 2&ndash;5 years in luxury hospitality (5-star/Forbes-rated environments), with a proven track record in butler or high-end guest relations.</li><li>
Education: A Diploma or Degree from a recognized school for Tourism and Hotel Management is often required.</li><li>
Cultural Savvy: Deep understanding of international luxury traveler expectations and, depending on the location, local etiquette</li><li>
Communication: Exceptional English proficiency is mandatory; ability to speak additional languages is a significant advantage for global clientele.</li><li>
Technical Proficiency: Knowledge of property management systems like Opera PMS and other task delegation platforms.</li></ul>
The &quot;Raffles Standard&quot; Personality<ul><li>
A successful Senior Butler must embody these specific brand values:</li><li>
Emotional Luxury: The ability to build genuine, warm, and professional connections that transcend basic service.</li><li>
The &quot;Butler Did It&quot; Spirit: A witty, stylish, and resourceful approach to problem-solving and service.</li><li>
Discretion &amp; Privacy: Respecting guest space and maintaining absolute confidentiality at all times.</li></ul> 

Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in Pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Senior Butler - Raffles The Red Sea

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers. 
Job Description 
Key Roles &amp; Responsibilities<ul><li>
Operational Coordination: Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.</li><li>
Guest Profile Management: Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions.</li><li>
Pre-Arrival Correspondence: Manage the pre-arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations.</li><li>
Administrative Logistics: Responsible for sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory (function board).</li><li>
Inventory &amp; Stock Control: Take regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for restocks.</li><li>
Service Recovery Support: Assist in logging and reporting guest complaints, tracking feedback, and ensuring swift corrective action is taken to uphold brand standards.</li></ul>
Professional Standards &amp; Etiquette<ul><li>
Legendary Service Philosophy: Provide &quot;warm, anticipatory, and personalized service&quot; that aligns with the Raffles heritage.</li><li>
Grooming &amp; Presentation: Maintain impeccable grooming and professional posture at all times; standard etiquette includes avoiding folded arms, keeping hands out of pockets, and never leaning on counters.</li><li>
Confidentiality: Strictly handle sensitive guest information with the &quot;utmost discretion and integrity&quot;.</li></ul> 

Qualifications 
Qualifications &amp; Attributes<ul><li>
Experience: Typically requires 2+ years in a luxury hotel front office or guest relations role.</li><li>
Technical Proficiency: Strong working knowledge of Microsoft Office (particularly Excel) and hotel Property Management Systems.</li><li>
Personal Traits: Must be &quot;poised, creative, and inquisitive,&quot; with a high level of emotional intelligence and cultural awareness.</li></ul> 

Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Admin Concierge - Raffles The Red Sea

Fairmont

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
We're looking for an enthusiastic and detail-oriented Barista to join our dynamic team in Umluj, Saudi Arabia. In this role, you'll be the heart of our caf&eacute; operation, delivering exceptional customer service while crafting high-quality specialty beverages. You'll work in a collaborative environment where your passion for coffee excellence and genuine care for our guests directly contribute to creating memorable experiences. You'll embrace our commitment to quality, professionalism, and inclusive hospitality in every interaction.
Reporting to the Outlet Supervisor / Outlet Manager, you will be responsible for, but not limited to:<ul><li>
Prepare and serve specialty coffee drinks and beverages with precision and consistency, demonstrating mastery of espresso machines and brewing techniques</li><li>
Deliver warm, engaging, and professional service to all guests, ensuring their needs are anticipated and exceeded</li><li>
Assist guests with informed recommendations regarding menu items, ingredients, and preparation methods in a helpful and approachable manner</li><li>
Manage all cash transactions, process payments through point-of-sale systems, and maintain accurate financial records</li><li>
Maintain a clean, organized, and hygienic work station and caf&eacute; environment, adhering to all food safety and sanitation standards</li><li>
Perform opening and closing duties, including equipment setup, inventory checks, and facility preparation</li><li>
Collaborate with team members to support smooth operations during peak and off-peak hours</li><li>
Attract and engage customers through attractive product displays and knowledgeable recommendations</li><li>
Adapt flexibly to changing priorities and support additional duties as assigned to meet operational needs</li><li>
Uphold our brand values and commitment to customer satisfaction in all professional interactions</li></ul> 

Qualifications 
**Required Qualifications:**<ul><li>
Minimum 2 years of Food &amp; Beverage and/or retail experience within the last 2 years</li><li>
Proven barista experience with demonstrated expertise in specialty coffee preparation</li><li>
Proficiency with espresso machines, grinders, and other caf&eacute; equipment</li><li>
Strong cash handling skills and experience with point-of-sale (POS) systems</li><li>
Excellent communication and interpersonal skills with a customer-focused mindset</li><li>
Ability to work efficiently in a fast-paced environment while maintaining attention to detail</li><li>
Physical stamina to stand for extended periods and perform repetitive tasks</li><li>
Knowledge of food safety and hygiene standards</li><li>
Flexibility to work varied shifts, including weekends and holidays</li><li>
**Preferred Qualifications:**</li><li>
Beverage service certification (Pro Serve or equivalent)</li><li>
Specialty coffee certification or formal barista training</li><li>
Experience in a luxury hospitality or upscale caf&eacute; environment</li><li>
Multilingual abilities, particularly Arabic language skills</li><li>
Experience with inventory management and stock rotation</li><li>
Knowledge of latte art and advanced coffee presentation techniques</li><li>
Previous experience working in diverse, multicultural team environments</li></ul></div>

Barista, Fairmont The Red Sea

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
We're looking for an enthusiastic and detail-oriented Barista to join our dynamic team in Umluj, Saudi Arabia. In this role, you'll be the heart of our caf&eacute; operation, delivering exceptional customer service while crafting high-quality specialty beverages. You'll work in a collaborative environment where your passion for coffee excellence and genuine care for our guests directly contribute to creating memorable experiences. You'll embrace our commitment to quality, professionalism, and inclusive hospitality in every interaction.
Reporting to the Outlet Supervisor / Outlet Manager, you will be responsible for, but not limited to:<ul><li>
Prepare and serve specialty coffee drinks and beverages with precision and consistency, demonstrating mastery of espresso machines and brewing techniques</li><li>
Deliver warm, engaging, and professional service to all guests, ensuring their needs are anticipated and exceeded</li><li>
Assist guests with informed recommendations regarding menu items, ingredients, and preparation methods in a helpful and approachable manner</li><li>
Manage all cash transactions, process payments through point-of-sale systems, and maintain accurate financial records</li><li>
Maintain a clean, organized, and hygienic work station and caf&eacute; environment, adhering to all food safety and sanitation standards</li><li>
Perform opening and closing duties, including equipment setup, inventory checks, and facility preparation</li><li>
Collaborate with team members to support smooth operations during peak and off-peak hours</li><li>
Attract and engage customers through attractive product displays and knowledgeable recommendations</li><li>
Adapt flexibly to changing priorities and support additional duties as assigned to meet operational needs</li><li>
Uphold our brand values and commitment to customer satisfaction in all professional interactions</li></ul> 

Qualifications 
**Required Qualifications:**<ul><li>
Minimum 2 years of Food &amp; Beverage and/or retail experience within the last 2 years</li><li>
Proven barista experience with demonstrated expertise in specialty coffee preparation</li><li>
Proficiency with espresso machines, grinders, and other caf&eacute; equipment</li><li>
Strong cash handling skills and experience with point-of-sale (POS) systems</li><li>
Excellent communication and interpersonal skills with a customer-focused mindset</li><li>
Ability to work efficiently in a fast-paced environment while maintaining attention to detail</li><li>
Physical stamina to stand for extended periods and perform repetitive tasks</li><li>
Knowledge of food safety and hygiene standards</li><li>
Flexibility to work varied shifts, including weekends and holidays</li></ul>
**Preferred Qualifications:**<ul><li>
Beverage service certification (Pro Serve or equivalent)</li><li>
Specialty coffee certification or formal barista training</li><li>
Experience in a luxury hospitality or upscale caf&eacute; environment</li><li>
Multilingual abilities, particularly Arabic language skills</li><li>
Experience with inventory management and stock rotation</li><li>
Knowledge of latte art and advanced coffee presentation techniques</li><li>
Previous experience working in diverse, multicultural team environments</li></ul></div>

Barista, Raffles The Red Sea

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Assistant Housekeeping Manager
 
 
 
 Department:
 
 Housekeeping
 
 
 
 Reports to:
 
 Housekeeping Manager
 
 
 
 Property:
 
 Darrah Hotel, The Amaala Destination
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As an Assistant Housekeeping Manager, you will support the Housekeeping Manager in overseeing all aspects of the housekeeping operations within the resort, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction are consistently maintained. You will lead a team of housekeeping associates, coordinate daily operations, and implement best practices that uphold the resort&rsquo;s reputation for excellence. This role requires a detail-oriented individual with strong leadership skills, an ability to motivate and develop team members, and a passion for providing exceptional guest experiences.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As an Assistant Housekeeping Manager, you will need to:
 
 
 
 
 
 
 
 Operational Leadership
 
 
 
 <ul>
 <li>
 Assist the Housekeeping Manager in overseeing the daily operations of the housekeeping department to ensure smooth and efficient operations.
 </li>
 <li>
 Supervise housekeeping team members, ensuring that all tasks are carried out in accordance with departmental standards and policies.
 </li>
 <li>
 Monitor the quality of cleanliness in all guest rooms, public areas, and back-of-house areas, ensuring all areas are maintained to the highest standards of cleanliness and hygiene.
 </li>
 <li>
 Support in scheduling, staffing, and organizing team members to ensure efficient daily operations, especially during peak times.
 </li>
 <li>
 Assist in managing the department&rsquo;s budget, ensuring cost-effective operations and minimizing waste.
 </li>
 </ul>
 
 
 
 
 
 
 Guest Experience &amp; Satisfaction
 
 
 
 <ul>
 <li>
 Ensure that guests&rsquo; rooms and public areas meet Red Sea Global Hospitality&rsquo;s standards for cleanliness, comfort, and presentation.
 </li>
 <li>
 Respond to guest requests, complaints, and inquiries in a timely and professional manner, ensuring guest satisfaction and resolution.
 </li>
 <li>
 Proactively monitor guest feedback and take appropriate action to address any concerns related to housekeeping services.
 </li>
 <li>
 Ensure that all guest requests are communicated and handled promptly, ensuring guests&rsquo; preferences are met.
 </li>
 </ul>
 
 
 
 
 
 
 Team Management &amp; Development
 
 
 
 <ul>
 <li>
 Assist in recruiting, training, and developing housekeeping team members, ensuring they have the necessary skills and knowledge to perform their duties to the highest standard.
 </li>
 <li>
 Provide guidance and support to team members, fostering a positive and motivated work environment.
 </li>
 <li>
 Conduct regular team meetings to ensure clear communication and alignment of departmental goals and objectives.
 </li>
 <li>
 Monitor team performance, provide feedback, and implement strategies to improve productivity and service quality.
 </li>
 </ul>
 
 
 
 
 
 
 Inventory Management &amp; Stock Control
 
 
 
 <ul>
 <li>
 Oversee the inventory of housekeeping supplies, ensuring stock levels are maintained and that supplies are ordered as needed.
 </li>
 <li>
 Implement and monitor efficient systems for linen and guest amenities inventory control, ensuring proper handling and storage.
 </li>
 <li>
 Work closely with the purchasing department to ensure that all necessary supplies are ordered in a timely and cost-effective manner.
 </li>
 </ul>
 
 
 
 
 
 
 Health &amp; Safety Compliance
 
 
 
 <ul>
 <li>
 Ensure that all housekeeping operations adhere to health, safety, and hygiene regulations and standards.
 </li>
 <li>
 Conduct regular safety inspections of the housekeeping areas, ensuring all safety procedures are followed.
 </li>
 <li>
 Promote and enforce safe working practices, ensuring that all housekeeping team members are trained and adhere to safety guidelines.
 </li>
 <li>
 Implement and maintain appropriate cleaning standards for high-touch areas, particularly in line with health protocols and industry best practices.
 </li>
 </ul>
 
 
 
 
 
 
 Room Inspections &amp; Quality Control
 
 
 
 <ul>
 <li>
 Conduct regular room inspections to ensure cleanliness standards are consistently met and report any maintenance issues to the engineering team for prompt resolution.
 </li>
 <li>
 Review room condition reports and take corrective action when necessary to maintain a high level of guest satisfaction.
 </li>
 <li>
 Collaborate with the maintenance department to ensure that all repairs and maintenance issues in guest rooms and public areas are addressed in a timely manner.
 </li>
 </ul>
 
 
 
 
 
 
 Communication &amp; Reporting
 
 
 
 <ul>
 <li>
 Communicate effectively with other departments, particularly Front Office, Engineering, and F&amp;B, to ensure seamless operations and guest satisfaction.
 </li>
 <li>
 Assist in preparing reports on housekeeping performance, budget compliance, inventory levels, and guest satisfaction to be submitted to the Housekeeping Manager.
 </li>
 <li>
 Maintain accurate records of guest requests, complaints, and any incidents that require attention.
 </li>
 <li>
 Ensure that all housekeeping-related communications are clear, timely, and professional.
 </li>
 </ul>
 
 
 
 
 
 
 Sustainability &amp; Environmental Practices
 
 
 
 <ul>
 <li>
 Support the implementation of sustainability initiatives within the housekeeping department, including energy conservation, waste reduction, and sustainable sourcing of supplies.
 </li>
 <li>
 Monitor and enforce green practices in cleaning and operational procedures, ensuring alignment with Red Sea Global Hospitality&rsquo;s commitment to sustainability.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Assistant Housekeeping Manager

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title: Residences Manager
 
 
 
 
 Department:
 
 Residences
 
 
 
 Reporting to:
 
 Cluster Director Hospitality Residential Operations
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 This role acts as the on-property operational lead for the residential asset, responsible for the day-to-day delivery of Homeowner and rental guest experience, property presentation, service standards, team performance, and compliance with governing agreements. The Residences Manager is the first point of contact for Homeowners on operational matters and the operational owner of all residential touchpoints from arrival through to departure and in-residence service.
 
 
 
 
 
 The Residences Manager will execute property-specific management plans for the Residences under the direction of the Cluster Director Hospitality Residential Operations, with daily accountability for service standards, team supervision, Homeowner engagement, and operational compliance.
 
 
 
 
 
 
 Key Areas of Responsibilities:
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Residences Manager, you will need to:
 
 
 
 
 
 
 Pre-Opening
 
 
 <ul>
 <li>
 Support the Cluster Director Hospitality Residential Operations in developing pre-opening budgets, forecasts, and OS&amp;E procurement schedules.
 </li>
 <li>
 Establish property-specific SOPs to ensure hospitality standards are delivered within the residential operation.
 </li>
 <li>
 Coordinate recruitment, onboarding, and training of the residential team in partnership with Talent &amp; Culture, including Front Office, Engineering, and Housekeeping.
 </li>
 <li>
 Conduct unit inspections and operational walkthroughs during construction completion, tracking defects, remediation, and escalating critical issues.
 </li>
 <li>
 Participate in ORAT (Operational Readiness, Activation and Transition) activities and review operational infrastructure readiness, including BOH areas, storage, housekeeping facilities, and staff support areas.
 </li>
 <li>
 Support Homeowners Association communications and implementation activities.
 </li>
 <li>
 Assist with homeowner handovers, post-handover defect management, warranty follow-up, and homeowner orientation programs.
 </li>
 <li>
 Contribute to opening readiness activities, including team ramp-up, training schedules, and opening checklists.
 </li>
 <li>
 Activate and oversee residential amenity, lifestyle, and &agrave; la carte service programs, ensuring seamless delivery and accurate billing.
 </li>
 </ul>
 
 
 
 
 
 Property Management
 
 
 <ul>
 <li>
 Oversee hospitality-standard residential operations, ensuring exceptional homeowner and rental guest experiences.
 </li>
 <li>
 Identify operational gaps and recommend practical solutions to improve efficiency and service delivery.
 </li>
 <li>
 Maintain a harmonious residential environment and ensure compliance with community rules, local legislation, and company policies.
 </li>
 <li>
 Support Homeowners Association operations, including AGM preparation and stakeholder communications.
 </li>
 <li>
 Monitor departmental expenses, budgets, financial performance, reporting requirements, and audit compliance.
 </li>
 <li>
 Conduct regular property inspections with Engineering and Housekeeping to maintain public areas, BOH spaces, and preventive maintenance standards.
 </li>
 <li>
 Oversee residential systems, including PMS, owner applications, access control, and smart home integrations.
 </li>
 <li>
 Lead, coach, and develop the residential team while promoting a culture of service excellence and continuous improvement.
 </li>
 <li>
 Manage homeowner communications, records, notices, invoicing, newsletters, and database maintenance.
 </li>
 <li>
 Support insurance matters, legal claims, and long-term capital replacement planning.
 </li>
 <li>
 Ensure high standards of cleanliness, presentation, inventory control, and maintenance of FF&amp;E and OS&amp;E.
 </li>
 <li>
 Manage third-party contractors and service providers to ensure compliance with Red Sea Global Hospitality standards.
 </li>
 <li>
 Coordinate special events, VIP visits, and community initiatives.
 </li>
 <li>
 Act as the primary escalation point for homeowner concerns and lead emergency and crisis response procedures.
 </li>
 </ul>
 
 
 
 
 
 Rental Program
 
 
 <ul>
 <li>
 Manage the day-to-day operation of the Rental Program, ensuring service quality, operational standards, and guest satisfaction.
 </li>
 <li>
 Ensure participating residences meet presentation, housekeeping, maintenance, and compliance requirements.
 </li>
 <li>
 Monitor rental performance, profitability, homeowner satisfaction, and rental guest feedback.
 </li>
 <li>
 Provide coaching and support to team members to enhance service delivery and address guest needs.
 </li>
 <li>
 Resolve guest and employee issues while protecting property standards, guest satisfaction, and employee wellbeing.
 </li>
 <li>
 Conduct regular quality inspections and recommend FF&amp;E replacements, upgrades, and capital improvements as required.
 </li>
 </ul>
 
 
 
 
 
 Others
 
 
 <ul>
 <li>
 Support additional residential projects and operational initiatives within the Cluster portfolio as directed by the Cluster Director Hospitality Residential Operations.
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Recognized bachelor&rsquo;s degree in Hospitality/Property Management.
 </li>
 <li>
 Minimum 3-5 years&rsquo; experience in luxury residential, hospitality, or mixed-use operations, with at least 2 years in a supervisory or assistant manager
 </li>
 <li>
 Applicable property management of HOA management qualification (or be prepared to obtain within 12 months)
 </li>
 <li>
 Must be fluent in verbal and written English
 </li>
 <li>
 Strong leadership skills and interpersonal communication skills.
 </li>
 <li>
 Excellent computer literacy required. Microsoft Office proficiency and hospitality property management systems.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in ultra-luxury residences or mixed-use developments.
 </li>
 <li>
 Fluency in Arabic
 </li>
 <li>
 Understanding of Local Real Estate Legislation
 </li>
 <li>
 Driving license
 </li>
 </ul>
 
 
 
 
 
 Key Performance Metrics
 
 
 <ul>
 <li>
 Homeowner satisfaction
 </li>
 <li>
 Rental guest satisfaction
 </li>
 <li>
 Budget adherence
 </li>
 <li>
 Maintenance response time
 </li>
 <li>
 Housekeeping audit scores
 </li>
 <li>
 Defect resolution time
 </li>
 <li>
 Preventive maintenance compliance
 </li>
 <li>
 Staff turnover
 </li>
 <li>
 HOA governance compliance
 </li>
 </ul>
 
 
 
 
 
 In Return,
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programmes.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
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Residences Manager

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