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knowledge analyst - operations & procurement Jobs in Riyadh

senior operations analyst

Qiddiya Investment Company

<div>As an Analyst in Workplace Operations at Qiddiya Investment Company, you will play an integral role in optimizing and enhancing the efficiency of our workplace environments. Your primary responsibility will be to analyze data, generate reports, and provide actionable insights that inform workplace strategies and improve overall operational effectiveness. You will work collaboratively with various teams to ensure that workplace operations align with organizational goals and employee satisfaction.
Key Responsibilities<ul><li>Oversee day-to-day building operations, including facility management and maintenance activities.</li><li>Monitor preventive and corrective maintenance programs to ensure asset reliability.</li><li>Supervise service providers and ensure SLA compliance on-site.</li><li>Track building performance (MEP systems, utilities, safety systems) and address operational gaps.</li><li>Support budgeting, cost control, and maintenance planning for the building. 
</li></ul> 
 
Requirements<ul><li> 
Bachelor&rsquo;s degree in engineering (Mechanical / Electrical / Civil or Building Services)or a related field.</li><li>3 years of experience in operational analysis, workplace management, or a similar role.</li><li>Strong knowledge of MEP systems, preventive maintenance planning, and asset lifecycle management.</li><li>Good understanding of FM contracts, vendor management, and regulatory compliance</li><li>Excellent communication and interpersonal skills to collaborate effectively with diverse teams.</li></ul></div>

Analyst - Workplace Operations

Qiddiya | القدية

<div>
 As an Analyst in Workplace Operations at Qiddiya Investment Company, you will play an integral role in optimizing and enhancing the efficiency of our workplace environments. Your primary responsibility will be to analyze data, generate reports, and provide actionable insights that inform workplace strategies and improve overall operational effectiveness. You will work collaboratively with various teams to ensure that workplace operations align with organizational goals and employee satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee day-to-day building operations, including facility management and maintenance activities
 </li>
 <li>
 Monitor preventive and corrective maintenance programs to ensure asset reliability
 </li>
 <li>
 Supervise service providers and ensure SLA compliance on-site
 </li>
 <li>
 Track building performance (MEP systems, utilities, safety systems) and address operational gaps
 </li>
 <li>
 Support budgeting, cost control, and maintenance planning for the building
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in engineering (Mechanical / Electrical / Civil or Building Services)or a related field
 </li>
 <li>
 3 years of experience in operational analysis, workplace management, or a similar role
 </li>
 <li>
 Strong knowledge of MEP systems, preventive maintenance planning, and asset lifecycle management
 </li>
 <li>
 Good understanding of FM contracts, vendor management, and regulatory compliance
 </li>
 <li>
 Excellent communication and interpersonal skills to collaborate effectively with diverse teams
 </li>
 </ul>
</div>

Tap Payments

<div>
 
 
 About Tap
 
 
 
 Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.
 
 
 
 
 
 
 The Operations Team
 
 
 
 Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this
 
 
 
 
 
 
 As a Tapster you will:
 
 
 <ul>
 <li>
 Conduct structured process reviews across internal teams &mdash; mapping how work currently flows, identifying bottlenecks, and documenting findings
 </li>
 <li>
 Identify gaps in processes: steps that are missing, ownership that is unclear, handoffs that are broken, or decisions that lack criteria
 </li>
 <li>
 Identify blind spots: risks or failure modes that the team is not currently tracking or aware of
 </li>
 <li>
 Identify pain points: the manual work, repeated errors, communication breakdowns, or resource drains that frustrate teams
 </li>
 <li>
 Design improved processes &mdash; proposing how workflows should evolve to eliminate identified problems, using recognised process design standards
 </li>
 <li>
 Document current-state and future-state processes in clear process maps, flowcharts, and written SOPs (Standard Operating Procedures)
 </li>
 <li>
 Work with team leads to validate findings and gain buy-in for proposed process changes
 </li>
 <li>
 Track the implementation of process improvements &mdash; ensuring agreed changes are actually adopted, not just approved
 </li>
 <li>
 Feed findings into the Ops Dashboard &mdash; ensuring all identified pain points, proposed solutions, and implementation statuses are logged
 </li>
 <li>
 Support the Ops leadership team in identifying which process problems should be escalated to product or engineering for a technical solution
 </li>
 <li>
 Benchmark Tap's processes against industry standards where applicable &mdash; particularly for KYC, dispute resolution, and onboarding
 </li>
 </ul>
 
 
 
 
 
 What you will bring to the party:
 
 
 <ul>
 <li>
 2&ndash;4 years in a business analysis, operations management, or process improvement role
 </li>
 <li>
 Proficient with process mapping tools &mdash; Lucidchart, Miro, Visio, or equivalent
 </li>
 <li>
 Familiarity with process improvement methodologies &mdash; Lean, Six Sigma, BPM, or similar (certification a plus but not required)
 </li>
 <li>
 Strong ability to write clear, structured documents: process maps, SOPs, gap analysis reports, and findings summaries
 </li>
 <li>
 Comfortable interviewing team members at all levels &mdash; from frontline operators to department heads &mdash; to extract process knowledge
 </li>
 <li>
 Ability to question &ldquo;this is how we've always done it&rdquo; and propose evidence-based improvements
 </li>
 <li>
 Understanding of payment processing operations (KYC, dispute handling, onboarding, reconciliation) is a strong advantage
 </li>
 <li>
 Comfortable reading reports, interpreting SLA data, and using numbers to support findings (not a data analyst role but data-aware)
 </li>
 <li>
 Degree in Business Administration, Operations Management, Industrial Engineering, or equivalent
 </li>
 <li>
 2&ndash;4 years &mdash; mid-level; ability to work independently on process reviews without close supervision
 </li>
 </ul>
 
 
 
 
 
 Operations (Ops) Analysts Do NOT Do (Scope Clarity):
 
 
 <ul>
 <li>
 Do not manage projects or own implementation of improvements &mdash; Ops delivery management handles that
 </li>
 <li>
 Do not design technical solutions &mdash; they identify needs and define requirements, engineers implement them
 </li>
 <li>
 Do not report on data &mdash; that is the Data Analyst&rsquo;s domain; they use data to support process findings
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Are you ready to shape the future of payments in MENA?
 
 
</div>

Operations Analyst (Operations Intelligence & Strategy)

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Operations Team 
Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this 
As a Tapster you will:<ul><li>
 Conduct structured process reviews across internal teams &mdash; mapping how work currently flows, identifying bottlenecks, and documenting findings</li><li>
Identify gaps in processes: steps that are missing, ownership that is unclear, handoffs that are broken, or decisions that lack criteria</li><li>
Identify blind spots: risks or failure modes that the team is not currently tracking or aware of</li><li>
Identify pain points: the manual work, repeated errors, communication breakdowns, or resource drains that frustrate teams</li><li>
Design improved processes &mdash; proposing how workflows should evolve to eliminate identified problems, using recognised process design standards</li><li>
Document current-state and future-state processes in clear process maps, flowcharts, and written SOPs (Standard Operating Procedures)</li><li>
Work with team leads to validate findings and gain buy-in for proposed process changes</li><li>
Track the implementation of process improvements &mdash; ensuring agreed changes are actually adopted, not just approved</li><li>
Feed findings into the Ops Dashboard &mdash; ensuring all identified pain points, proposed solutions, and implementation statuses are logged</li><li>
Support the Ops leadership team in identifying which process problems should be escalated to product or engineering for a technical solution</li><li>
Benchmark Tap's processes against industry standards where applicable &mdash; particularly for KYC, dispute resolution, and onboarding</li></ul> 
 
 What you will bring to the party:<ul><li>
 2&ndash;4 years in a business analysis, operations management, or process improvement role</li><li>
Proficient with process mapping tools &mdash; Lucidchart, Miro, Visio, or equivalent</li><li>
Familiarity with process improvement methodologies &mdash; Lean, Six Sigma, BPM, or similar (certification a plus but not required)</li><li>
Strong ability to write clear, structured documents: process maps, SOPs, gap analysis reports, and findings summaries</li><li>
Comfortable interviewing team members at all levels &mdash; from frontline operators to department heads &mdash; to extract process knowledge</li><li>
Ability to question &ldquo;this is how we've always done it&rdquo; and propose evidence-based improvements</li><li>
Understanding of payment processing operations (KYC, dispute handling, onboarding, reconciliation) is a strong advantage</li><li>
Comfortable reading reports, interpreting SLA data, and using numbers to support findings (not a data analyst role but data-aware)</li><li>
Degree in Business Administration, Operations Management, Industrial Engineering, or equivalent</li><li>
2&ndash;4 years &mdash; mid-level; ability to work independently on process reviews without close supervision</li></ul> 
Operations (Ops) Analysts Do NOT Do (Scope Clarity):<ul><li>
Do not manage projects or own implementation of improvements &mdash; Ops delivery management handles that</li><li>
Do not design technical solutions &mdash; they identify needs and define requirements, engineers implement them</li><li>
Do not report on data &mdash; that is the Data Analyst&rsquo;s domain; they use data to support process findings</li></ul> 
 
Are you ready to shape the future of payments in MENA?</div>

Converge

<div>
 
 
 Business Analyst | Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 What This Role Is About
 
 
 
 Our client, operating within the financial services sector, is looking for a Business Analyst, based in Riyadh, to support business transformation, process optimization, and strategic initiatives.
 
 
 
 
 
 This role will work closely with business stakeholders, technology teams, and senior leadership to gather requirements, analyze processes, and translate business needs into clear functional specifications.
 
 
 
 
 
 You will play a key role in improving operational efficiency, supporting digital initiatives, and ensuring solutions align with regulatory and commercial objectives.
 
 
 
 
 
 You will also be responsible for conducting data analysis, preparing reports, and supporting project delivery across various financial services initiatives.
 
 
 
 
 
 
 The Client&rsquo;s Definition of the Ideal Fit
 
 
 <ul>
 <li>
 Candidates must be based in Saudi Arabia or open to relocating to KSA.
 </li>
 <li>
 Fluency in Arabic and English is mandatory.
 </li>
 <li>
 Proven experience as a Business Analyst within the financial services sector, with experience in Lending or Payments, would be highly preferred.
 </li>
 <li>
 Strong understanding of financial products, operations, and regulatory frameworks.
 </li>
 <li>
 Experience in requirements gathering, process mapping, and documentation.
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and generate insights.
 </li>
 <li>
 Ability to work with cross-functional teams, including technology and operations.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 This is an opportunity to contribute to impactful transformation initiatives within a dynamic financial services environment in Riyadh.
 
</div>

Business Analyst

Foodics

<div>Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.
The Job in a Nutshell 
We are looking for a detail-oriented and proactive Senior People Operations Specialist to be the
cornerstone of our People &amp; Culture function in Riyadh. You will own the entire employee
lifecycle, ensuring smooth operations from onboarding to offboarding, maintaining impeccable
compliance with Saudi labor laws and fostering a positive employee experience. Your work
will ensure our people processes are efficient, legally sound, and supportive of our team's growth and engagement 
What Will You Do❓
Employee Lifecycle<ul><li>
Own the end-to-end employee journey, including preparing and issuing legally compliant employment contracts, and amendments.</li><li>
Manage comprehensive onboarding and orientation programs, ensuring a stellar first-day experience.</li><li>
Administer employee status changes, handling promotions, transfers, and related documentation.</li><li>
Conduct offboarding procedures including exit interviews, final settlements, and issuance of experience certificates.</li><li>
Manage all employment-related letters and documentation with the highest level of accuracy and confidentiality. 
 
Payroll &amp; HRIS Management</li><li>
Prepare, verify, and submit accurate payroll inputs (attendances, leaves, adjustments) for timely, error-free monthly payroll processing.</li><li>
Own the administration of employee benefits programs, with specific responsibility for Medical/Health Insurance: manage policy renewals, employee additions/deletions, dependent updates, and serve as the primary liaison for employee claim inquiries and troubleshooting.</li><li>
Maintain and audit employee data in our HR Information System (HRIS), ensuring data integrity and serving as the go-to expert for system configuration, reporting, and queries.</li><li>
Coordinate with finance to ensure accurate accounting and disbursement of payroll. 
 
Compliance &amp; Legal Adherence</li><li>
Ensure 100% compliance with all Saudi labor laws and regulations. This includes mandatory social insurance registrations, contributions, and filings, as well as managing all interactions with the labor office (e.g., submission of documents, resolving queries).</li><li>
Regularly review and update HR policies, handbooks, and employment templates to reflect current legal requirements.</li><li>
Proactively stay updated on legal changes impacting employment, benefits (including statutory health insurance schemes), and payroll.</li><li>
Manage government inspections, audits, and surveys, preparing all necessary documentation and serving as the point of contact.</li><li>
Maintain meticulous records for all compliance-related activities. 
 
Policy Development &amp; Process Improvement</li><li>
Contribute to developing, reviewing, and updating HR policies and procedures in line with legal mandates and industry best practices.</li><li>
Identify opportunities for automation, integration, and efficiency within the people operations framework to enhance service delivery and accuracy.</li><li>
Document and standardize all operational processes and workflows. 
 
Employee Engagement &amp; Support</li><li>
Collaborate with managers and the People team to coordinate local team-building activities and engagement initiatives.</li><li>
Serve as a trusted, primary point of contact for employee inquiries regarding policies, benefits (including medical insurance), payroll, and general HR matters, resolving issues promptly and with a high degree of service orientation.</li><li>
Foster a culture of trust and transparency through clear and compassionate communication</li></ul> 
What Are We Looking For❓<ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>
3+ years of proven experience in a People Operations, HR Generalist, or HR Operations role with a strong focus on payroll, benefits, and compliance.</li><li>
In-depth, hands-on experience with mandatory social insurance programs and labor office procedures is essential.</li><li>
Extensive experience in administering group medical insurance policies (additions, deletions, claims support).</li><li>
High proficiency with HRIS platforms and payroll software; strong Excel/Google Sheets skills.</li><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>
3+ years of proven experience in a People Operations, HR Generalist, or HR Operations role with a strong focus on payroll, benefits, and compliance.</li><li>
In-depth, hands-on experience with mandatory social insurance programs and labor office procedures is essential.</li><li>
Extensive experience in administering group medical insurance policies (additions, deletions, claims support).</li><li>
High proficiency with HRIS platforms and payroll software; strong Excel/Google Sheets skills.</li><li>
Comprehensive and up-to-date knowledge of local labour laws, employment standards, and statutory benefits requirements.</li><li>
Exceptional attention to detail, organizational skills, and a commitment to data accuracy and confidentiality.</li><li>
Excellent communication and interpersonal skills, with the ability to explain complex information clearly.</li><li>
Proactive, solution-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>
High proficiency with Government platforms Qiwa, Muqeem, Muddad, GOSI, Ministry of Human Resources, Riyadh Chamber.</li><li>
Comprehensive and up-to-date knowledge of local labour laws, employment standards, and statutory benefits requirements.</li><li>
Exceptional attention to detail, organizational skills, and a commitment to data accuracy and confidentiality.</li><li>
Excellent communication and interpersonal skills, with the ability to explain complex information clearly.</li><li>
Proactive, solution-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>
High level of integrity and professional ethics.</li></ul> 
Who Will Excel❓<ul><li>
strong interpersonal and communication skills</li>
Detail-oriented with strong organizational abilities 
<li>
</li></ul>What We Offer You❗ 
We believe you will love working at Foodics!<ul><li><ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li><li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></div>

Senior People Operations specialist

Torry Harris Integration Solutions

<div>
 
 
 Designation: Business Analyst
 
 
 
 
 Location: Saudi Arabia (Riyadh)
 
 
 
 
 
 
 
 
 Role Purpose
 
 
 
 
 The Business Analyst (BA) will play a critical role in enabling enterprise modernization and digital transformation initiatives. The role focuses on studying existing customer journeys, business processes, applications, infrastructure, and IT systems, and translating business priorities into a structured modernization roadmap. The BA will act as a bridge between business stakeholders and IT leadership, ensuring alignment with strategic drivers, regulatory needs, and operational pain points.
 
 
 The BA will act as a
 
 bridge between business, operations, compliance, and technology
 
 , ensuring that digital initiatives are
 
 business-led, value-driven, and aligned with Saudi regulatory and Vision 2030 objectives
 
 .
 
 
 
 
 
 
 
 Key Objectives
 
 
 
 <ul>
 <li>
 Analyze current-state customer journeys, business processes, and IT systems
 </li>
 <li>
 Identify pain points, inefficiencies, and technology constraints
 </li>
 <li>
 Define future-state journeys and capabilities aligned with business strategy
 </li>
 <li>
 Develop a prioritized, business-driven modernization and digital transformation roadmap.
 </li>
 </ul>
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Business &amp; Customer Journey Analysis
 
 
 <ul>
 <li>
 Conduct detailed analysis of customer journeys across digital and non-digital channels
 </li>
 <li>
 Document current-state (&ldquo;as-is&rdquo;) and future-state (&ldquo;to-be&rdquo;) customer journeys
 </li>
 <li>
 Identify friction points related to performance, availability, usability, and data access
 </li>
 <li>
 Align customer journey improvements with business outcomes such as efficiency, scalability, and customer experience
 </li>
 </ul>
 
 
 Process &amp; Capability Assessment
 
 
 <ul>
 <li>
 Analyze end-to-end business processes supporting portfolio management, trading, client relationship management, and digital engagement
 </li>
 <li>
 Identify process gaps caused by system limitations, manual workarounds, or lack of integration
 </li>
 <li>
 Define required business and IT capabilities to support future operating models
 </li>
 </ul>
 
 
 Digital &amp; Modernization Roadmap
 
 
 <ul>
 <li>
 Define a phased modernization roadmap aligned to:
 </li>
 <li>
 Business priorities and strategic initiatives
 </li>
 <li>
 Performance and scalability improvement
 </li>
 <li>
 Governance and analytics enablement
 </li>
 <li>
 Support prioritization based on business value, risk, complexity, and dependency analysis
 </li>
 </ul>
 
 
 Stakeholder Engagement &amp; Alignment
 
 
 <ul>
 <li>
 Work closely with business stakeholders, operations teams, and IT leadership
 </li>
 <li>
 Facilitate workshops, interviews, and working sessions to capture requirements and priorities
 </li>
 <li>
 Translate business needs into clear, actionable requirements and transformation themes
 </li>
 <li>
 Ensure alignment between strategic drivers, regulatory needs, and technology initiatives
 </li>
 </ul>
 
 
 
 
 
 
 Key Deliverables
 
 
 
 <ul>
 <li>
 Customer Journey Maps (As-Is and To-Be)
 </li>
 <li>
 Business Process Models and Capability Maps
 </li>
 <li>
 Pain Point and Gap Analysis Reports
 </li>
 <li>
 Business-Aligned Modernization &amp; Digital Transformation Roadmap
 </li>
 <li>
 High-level requirements and initiative definitions for downstream delivery teams
 </li>
 </ul>
 
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 
 
 Core Skills
 
 
 
 <ul>
 <li>
 2&ndash;4 years of Business Analyst experience in financial services, fintech, investment or wealth management industry.
 </li>
 <li>
 Strong experience as a Business Analyst in digital transformation or IT modernization initiatives
 </li>
 <li>
 Proven ability to map customer journeys, business processes, and IT landscapes
 </li>
 <li>
 Experience working with senior business stakeholders and IT leaders
 </li>
 <li>
 Strong analytical, facilitation, and documentation skills
 </li>
 </ul>
 
 
 
 
 
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong communication and stakeholder management capabilities
 </li>
 <li>
 Ability to operate in ambiguous environments and structure complex problems
 </li>
 <li>
 Business-first mindset with strong technology appreciation
 </li>
 <li>
 Collaborative, facilitative, and outcome-oriented approach
 </li>
 </ul>
</div>

Explore 1238+ Senior operations analyst in Riyadh this March. Find roles across top companies and apply now to boost your career.

1238 senior operations analyst jobs In Riyadh

Analyst - Workplace Operations

Analyst - Workplace Operations

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Operations Analyst (Operations Intelligence & Strategy)

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Senior People Operations specialist

Business Analyst