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operation & maintenance engineer

head of operations

PetroApp

<div>Organize and oversee the daily operations of PetroApp, ensure business is well-coordinated and productive by managing its procedures and coaching operations department representatives, the goal is to safeguard and augment the efficiency of the company&rsquo;s operations to facilitate accelerating development and long-term success.
Duties &amp; responsibilities:
<ul><li>Liaise with superior to make decisions for operational activities and set strategic goals</li><li>
Plan and monitor the day-to-day running of business to ensure smooth progress</li><li>
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements</li><li>
Manage procurement processes and coordinate material and resources allocation</li><li>
Oversee operations / customer support processes and organize them to enhance customer satisfaction</li><li>
Review financial information and adjust operational budgets to promote profitability</li><li>
Manage relationships/agreements with external partners/vendors</li><li>
Evaluate overall performance by gathering, analyzing and interpreting data and metrics</li><li>
Responsible for the implementation of the HSE procedures in his/her area, comply with the internal regulations.</li></ul> 

Requirements 
Skills &amp; Competencies:<ul><li>
Strong planning and organizing abilities.</li><li>
Excellent communication and negotiation skills.</li><li>
High analytical and numerical ability.</li><li>
Customer focus and quality oriented mindset.</li><li>
Leadership, strategic thinking, and ability to drive transformation.</li><li>
Strong problem-solving skills and ability to motivate people.</li><li>
Technical support expertise, feedback analysis, and customer handling abilities.</li><li>
Proficient in Microsoft Office, Slack, and ERP systems.</li><li>
Proficient in English.</li></ul></div>

Head of Operations

Enova by Veolia

<div>
 
 
 
 Job Purpose
 
 
 
 
 To manage the facilities and operations within the assigned portfolio of assets/ buildings in the Kingdom of Saudi Arabia (KSA) while implementing best supplier and customer relationship management, facilities management, building energy services management, maintenance, and contract management practices that improve the overall operational efficiency of managed assets, maintain high customer satisfaction, and help achieve the company's business objectives.
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Provide inputs to the development of the overall division strategy and participate in developing the KSA business unit strategy in line with the vision, mission, and business objectives of the company.
 </li>
 <li>
 Deliver the Operations Management strategy for the KSA portfolio of assets while ensuring contractual commitments are successfully met.
 </li>
 <li>
 Manage the effective achievement of the business unit&rsquo;s objectives through leading the Operations team in the KSA, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates&rsquo; and the business unit&rsquo;s performance.
 </li>
 <li>
 Contribute and assist the General Manager in defining an optimum structure for the division so that resources are optimally utilized and communication takes place in an efficient manner.
 </li>
 <li>
 Recommend and oversee the budget for the Operations business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
 </li>
 <li>
 Lead and manage the KSA Operations department while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives.
 </li>
 <li>
 Discuss &ldquo;Side-Specific-Budgets&rdquo; with customers including CAPEX for example, advise the customers on expenditures, opportunities for cost reductions, and the viability/ feasibility of changing/ buying assets (such as changing a chiller for example) to ensure customers&rsquo; budgeting is as appropriate and as accurate as possible.
 </li>
 <li>
 Develop and monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
 </li>
 <li>
 Monitor service delivery performance and lead the evaluation of suppliers&rsquo; performance within the KSA to ensure the selection of appropriately qualified service providers/ contractors at the optimum price in order to deliver the expected quality of service.
 </li>
 <li>
 Monitor resource utilization within the KSA to ensure that the right number and talent is available for running operations (projects, civil works, mechanical works, electrical works, landscaping, building inspections, etc.), accomplishing targets, improving customer satisfaction, and achieving business objectives.
 </li>
 <li>
 Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to audio visual equipment, BMS, chillers, generators, HVAC, IT, etc.).
 </li>
 <li>
 Attend all coordination meetings with the tenants and contractors to discuss the progress of the fit out works and collect the required documentation, carry out an overall inspection after the completion of the fit out works, prepare the snag lists, and follow up on all rectification works needed.
 </li>
 <li>
 Monitor the process of quotation requests, and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimized to guarantee the provision of products/ services to the company/ customer on time and avoid any operational delays.
 </li>
 <li>
 Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees&rsquo; availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.
 </li>
 <li>
 Manage customers&rsquo; expectations through clear communication and transparent work attitude in order to be consistent and to develop strong customer relationships.
 </li>
 <li>
 Receive escalated problems and complaints from the Call Centre and ensure that the necessary support and maintenance work is provided to customers in a timely fashion in order to resolve customers&rsquo; issues (pertaining to cooling, power, ventilation, plumbing, etc.) and maintain their high levels of satisfaction.
 </li>
 <li>
 Escort customers on daily tours within the premises/ facilities, listen to any feedback or complaints they might have, and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical, electrical, etc. support and maintenance support.
 </li>
 <li>
 Provide technical advice to customers and represent customers in technical interfaces with third parties (such as dealing with contractors conducting any construction work on premises while ensuring that they are delivering according to the agreement) as well as furnish customers with technical advice on improvement opportunities (such as reducing utility consumption and bills) in order to increase CSR awareness and contribute in achieving a greener environment.
 </li>
 <li>
 Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy.
 </li>
 <li>
 Manage the process of revising contracts&rsquo; scope of work, renewing the contract while recommending changes, conducting pricing, and negotiating the contract with the customer while coordinating the Terms &amp; Conditions of the contract with the Legal department to ensure alignment with internal policies and any external laws and regulations.
 </li>
 <li>
 Lead and monitor the subcontracting of works (such as fire systems, gas, emergency lighting, vertical transportation, water treatment, tank cleaning, etc.), ensure that subcontractors fulfil their duties in an accurate manner and as per the agreed upon contractual clauses, and manage subcontractors&rsquo; evaluations and negotiations while ensuring that chosen subcontractors are approved by the relevant authorities to guarantee compliance with the regulatory framework (such as any approvals needed from the Civil Defense Department for fire-fighting systems).
 </li>
 <li>
 Ensure effective planning and implementation of HSEEQ inspections and audits in order to meet regulatory requirements and company standards.
 </li>
 <li>
 Monitor physical and documentation audits being conducted on subcontractors to ensure that work is being conducted properly and that customers are being served with the highest quality standards, and take the necessary actions upon the detection of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities.
 </li>
 <li>
 Lead the audits of staff, customers, and suppliers to gather feedback and monitor satisfaction in order to improve the operations and facilities management services the company provides in KSA.
 </li>
 <li>
 Develop and ensure the implementation of division policies, procedures, and controls covering all areas of activity so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
 </li>
 <li>
 Ensure compliance to all relevant quality, health, safety, and environmental management policies, procedures, and controls across the department to guarantee employee safety, legislative compliance, delivery of high-quality products/ service and a responsible environmental attitude.
 </li>
 <li>
 Ensure that all departmental reports are prepared timely and accurately and meet KSA division requirements, policies, and standards.
 </li>
 <li>
 Present the Board as per requirements for reporting, controls, corporate governance, deployment of strategy. Act as an advisor to the board.
 </li>
 <li>
 Perform other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experiences, Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Electrical or Mechanical Engineering, preferably with a Master&rsquo;s degree in Management or Facilities Management; CMMS knowledge is also preferable
 </li>
 <li>
 12-15 years&rsquo; experience in operations management including 3-5 years in a managerial role; exposure to Maintenance and Facilities Management especially in the areas of operations planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management
 </li>
 </ul>
</div>

<div>
 IFS is a billion-dollar revenue company with 7000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters&ndash;at the Moment of Service&trade;.
 
 
 At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
 
 
 We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
 
 
 By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
 
 
 We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
 
 
 If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.
 
 
 
 Job Description
 
 
 
 
 Head of Business Operations &ndash; APJMEA
 
 
 
 
 Role Overview
 
 
 
 As the Head of Business Operations for the APJMEA region, you will serve as a strategic advisor and operational catalyst to the Regional President, COO, CFO, and Market Unit (MU) leaders. This role is central to driving commercial excellence, enabling scalable growth, and ensuring operational alignment across diverse markets. You will lead a high-impact team across Field Operations, Deal Desk, and Sales Compensation, delivering insights and infrastructure that empower sales teams and accelerate performance.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Strategic Partnering: Collaborate with regional executives to drive proactive forecasting, territory coverage, quota planning, GTM execution, and quarterly business reviews.
 </li>
 <li>
 Operational Leadership: Build, lead, and evolve the regional Business Operations team, ensuring agile support and continuous improvement across all functions.
 </li>
 <li>
 Sales Performance Optimization: Deliver actionable analytics to enhance sales productivity, pipeline velocity, and revenue predictability.
 </li>
 <li>
 CRM Excellence: Champion data integrity and governance across forecasting, pipeline management, and deal reviews.
 </li>
 <li>
 GTM Execution: Operationalize corporate GTM strategies across MUs, ensuring alignment, execution, and measurable impact.
 </li>
 <li>
 Pipeline Acceleration: Monitor pipeline health, support demand generation initiatives, and drive growth-focused interventions.
 </li>
 <li>
 Process Innovation: Streamline and enhance core business processes in collaboration with global stakeholders, including Deal Desk, CRM, and forecasting.
 </li>
 <li>
 Compensation Governance: Oversee quota setting and compensation plans, acting as the primary liaison for all sales compensation matters.
 </li>
 <li>
 Team Development: Scale and nurture a resilient, future-ready Business Operations team aligned with the region&rsquo;s strategic growth objectives through 2025 and beyond.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Deep understanding of software licensing, contracting, and revenue recognition principles.
 </li>
 <li>
 Experience with IFS solutions or similar enterprise software platforms.
 </li>
 <li>
 Strong analytical and problem-solving capabilities with a strategic mindset.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder engagement skills.
 </li>
 <li>
 Proven ability to operate across time zones and manage cross-regional collaboration.
 </li>
 <li>
 High integrity, discretion, and ability to manage confidential information.
 </li>
 <li>
 Resilient, self-motivated, and highly organized with a bias for execution and results.
 </li>
 </ul>
</div>

Head of Business Operations - APJMEA

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division
 
 
 
 Key Accountability Areas
 
 
 
 <ul>
 <li>
 Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
 </li>
 <li>
 Align operational goals with the company&rsquo;s overall business strategy and ensure cross-functional teams are working toward shared objectives.
 </li>
 <li>
 Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
 </li>
 <li>
 Drive operational innovation through automation, technology adoption, and process improvements.
 </li>
 <li>
 Ensure processes are scalable and adaptable to support business expansion.
 </li>
 <li>
 Establish and monitor KPIs to track and measure operational performance across key areas.
 </li>
 <li>
 Standardize processes and reporting systems to ensure consistency and transparency across the operations department.
 </li>
 <li>
 Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement.
 </li>
 <li>
 Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction.
 </li>
 <li>
 Implement change management practices to ensure successful adoption of new processes, systems, or technologies.
 </li>
 <li>
 Develop and implement robust fraud prevention strategies.
 </li>
 <li>
 Analyze transaction data to identify patterns and anomalies.
 </li>
 <li>
 Collaborate with technology teams to enhance fraud detection algorithms.
 </li>
 <li>
 Train and educate operational staff on fraud prevention best practices.
 </li>
 <li>
 Continuously monitor and adapt fraud prevention measures.
 </li>
 <li>
 Analyze cancellation patterns to identify common reasons
 </li>
 <li>
 Implement measures to reduce cancellations
 </li>
 <li>
 Minimize the impact of cancellations on resources
 </li>
 <li>
 Investigate failed deliveries (e.g., incorrect addresses, customer unavailability).
 </li>
 <li>
 Enhance address validation during order placement.
 </li>
 <li>
 Implement real-time tracking and communication features for customers and drivers.
 </li>
 <li>
 Leverage data analytics to identify wastage trends.
 </li>
 <li>
 Use predictive models to anticipate potential wastage scenarios.
 </li>
 <li>
 Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents.
 </li>
 <li>
 Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration.
 </li>
 <li>
 Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency.
 </li>
 <li>
 Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs.
 </li>
 <li>
 Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence.
 </li>
 <li>
 Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation.
 </li>
 <li>
 Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue.
 </li>
 <li>
 Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations.
 </li>
 <li>
 Lead efforts to automate manual processes within the delivery ecosystem.
 </li>
 <li>
 Evaluate and implement technology solutions (e.g., route optimization, order tracking).
 </li>
 <li>
 Enhance customer self-service options through intuitive app features.
 </li>
 <li>
 Monitor automation performance and iterate for continuous improvement.
 </li>
 <li>
 Establish clear KPIs for compensation effectiveness.
 </li>
 <li>
 Measure the impact of compensation decisions on operational performance.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
 </li>
 <li>
 Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 
 
 </li>
 </ul>
 
 Budget Management
 
 
 
 <ul>
 <li>
 Manage and own the budgeting cycle and provide input to the budgeting process.
 </li>
 <li>
 Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
 </li>
 <li>
 Investigate and propose implementing strategies that result in a positive financial impact for HS.
 </li>
 <li>
 Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
 </li>
 <li>
 Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
 
 
 </li>
 </ul>
 
 Governance And Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 10 -12 years of experience in operations, process improvement, or operational excellence roles
 </li>
 <li>
 Strong knowledge of operational improvement methodologies
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Advance analytical skills
 </li>
 <li>
 Leadership skills
 
 
 </li>
 </ul>
 
 Education And Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management, or a related field
 </li>
 <li>
 Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
 </li>
 </ul>
</div>

Operations Excellence Senior Manager

TGP International

<div>The Food Hall Operations Director is the senior operational leader for Seven Al Hamra Food Hall, responsible for the full on-site performance of the Food Hall across operations, tenant management, customer experience, safety, and financial delivery.
Reporting to the TGP Food Hall Director, the GM ensures that all Food Hall strategies, brand standards, and commercial objectives are executed at site level. The role acts as the main interface between Head Office functions (Operations, Marketing, Finance, People, Health &amp; Safety) and the on-site teams and tenants.
The Ops Director ensures the Food Hall operates as a world-class hospitality destination, delivering strong financial results, regulatory compliance, and an outstanding guest experience. 
 
CORE RESPONSIBILITIES 
1. Site Leadership &amp; Operations<ul><li>Lead the full day-to-day operation of the Food Hall across front-of-house, kitchens, back-of-house, delivery, hosting, cashiering, and service areas</li><li>Implement, manage, and continuously improve Standard Operating Procedures (SOPs) for all operational areas</li><li>Ensure seamless coordination between tenants, service teams, and Head Office departments</li><li>Act as the senior decision-maker on site for all operational matters</li></ul>
2. Guest Experience &amp; CRM<ul><li>Ensure consistent delivery of a world-class guest experience across all touchpoints</li><li>Establish and maintain strong customer relationships</li><li>Oversee the day-to-day use and performance of the CRM system, ensuring feedback, complaints, and loyalty data are actively managed and acted upon</li></ul>
3. Food Safety, Hygiene &amp; Quality<ul><li>Ensure full compliance with all food safety, hygiene, and Saudi regulatory standards</li><li>Lead and delegate to the Food Safety &amp; Quality Control Coordinator, Chief Steward, and Floor Managers to ensure effective monitoring and enforcement</li><li>Ensure consistent food and beverage quality across all operators</li></ul> 

4. Maintenance, Facilities &amp; Logistics<ul><li>Ensure preventive and corrective maintenance is executed according to schedule and standards</li><li>Oversee logistics, including staff accommodation standards, transportation, procurement, prep rooms, storage, and waste management systems</li><li>Ensure the Food Hall is always safe, clean, and operationally ready</li></ul>
5. Tenant &amp; Commercial Management<ul><li>Oversee and lead all tenant onboarding, operational management, and end-of-tenancy processes</li><li>Monitor operator performance against contractual, quality, and service standards</li><li>Build and maintain strong relationships with tenant leadership and brand owners</li></ul>
6. Sales, Marketing &amp; Business Growth<ul><li>Execute site-level sales and marketing plans developed by Head Office</li><li>Support promotions, activations, and events to drive footfall and revenue</li><li>Identify and lead local initiatives that improve commercial performance</li></ul>
7. Financial Management<ul><li>Own the Food Hall&rsquo;s on-site financial performance, including revenue, cost control, and profitability</li><li>Prepare, present, and manage the annual Food Hall budget</li><li>Ensure financial discipline across all departments and tenant interfaces</li></ul>
8. People &amp; Performance Management<ul><li>Lead, coach, and develop the Food Hall management and operational teams</li><li>Ensure effective manpower planning, training, and performance management</li><li>Drive engagement, accountability, and service culture</li></ul>
9. Performance, KPIs &amp; Reporting<ul><li>Develop and continuously improve KPIs across all departments</li><li>Track and report performance to the TGP Food Hall Director</li><li>Lead corrective actions and improvement plans when targets are not met</li></ul>
10. Stakeholder &amp; Industry Relations<ul><li>Represent Seven Al Hamra Food Hall in the market</li><li>Maintain strong relationships with industry partners, operators&rsquo; head offices, and key stakeholders</li></ul> 
Requirements 
 
Experience &amp; Education<ul><li>Minimum 10 years in a senior F&amp;B or hospitality management role</li><li>Proven experience managing multi-operator environments (food halls, malls or large restaurant groups)</li><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field
</li></ul>Market &amp; Industry Knowledge<ul><li>Extensive knowledge of the Saudi hospitality and F&amp;B market</li><li>Strong network within the local and regional food &amp; beverage industry</li></ul>
Technical &amp; Professional Skills<ul><li>Advanced verbal and written English (Arabic preferred)</li><li>Strong financial, operational, and commercial acumen</li><li>Advanced user of Microsoft Office, CRM, and ERP systems</li><li>Strong understanding of Saudi food safety, labor, and licensing regulations</li></ul>
Leadership &amp; Personal Attributes<ul><li>Excellent people leadership across multicultural teams</li><li>Highly organized, decisive, and commercially driven</li><li>Strong stakeholder management and negotiation skills</li><li>Able to operate effectively in a high-volume, fast-paced environment</li></ul> 
Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.</div>

Foodhall Operations Director

National Medical Care

<div>
 
 
 
 Job Summary
 
 
 
 
 Responsible for ensuring the implementation of the full range of personnel operations management services in the assigned Business Unit in accordance with approved policies, procedures and processes alleging the Terms &amp; Conditions of the employment contract, and assisting department heads to obtain maximum results from effective human resources operations management.
 
 
 
 
 Major Duties and Responsibilities
 
 
 
 
 
 
 <ol>
 <li>
 Plan, schedule and direct the work of the department&rsquo;s staff to meet the hospital objectives.
 </li>
 <li>
 Provides interpretation, when necessary and ensures adherence to the Terms and Conditions of the employment contract and approved CMC policies and procedures within the Human Resources Division.
 </li>
 <li>
 Advice Business Units Executives and Human Resources staff/related areas to job includes: promotions and transfers, benefit packages, grievances and disciplinary procedures, performance, evaluations, personnel policies and procedures, leave requests, and re-contracting.
 </li>
 <li>
 Manages the Personnel Operations activities at assigned Business Unit related to the following areas:
 </li>
 </ol>
 
 
 
 <ul>
 <li>
 Recruitment &amp; On- boarding
 </li>
 <li>
 Personnel Files
 </li>
 <li>
 Time and Attendance
 </li>
 <li>
 Payroll preparation
 </li>
 <li>
 Leave
 </li>
 <li>
 Retirement
 </li>
 <li>
 Transfers
 </li>
 <li>
 Resignation
 </li>
 <li>
 Termination
 </li>
 <li>
 Government Relations
 </li>
 <li>
 Medical License
 </li>
 <li>
 Communication
 </li>
 <li>
 Grievance Handling
 </li>
 <li>
 Conflict of Interest
 </li>
 <li>
 Disciplinary Action
 </li>
 </ul>
 <ol>
 <li>
 Ensures that comprehensive and accurate files are created and maintained for within assigned Business Unit employee and that access to these files is limited to authorize personnel only.
 </li>
 <li>
 Ensures the timely, responsive and accurate processing of all employee transactions.
 </li>
 <li>
 Assists in the maintenance and utilization of the Human Resources Database Information System for the timely and efficient preparation of contracts for re-contracting employees and the out-processing of terminating employees.
 </li>
 <li>
 Sets BU Human Resources goals and objectives in consultation with Director followed by seeking the approval from Chief Human Resources officer during annual goal setting exercise.
 </li>
 <li>
 Set objectives for the HR team and track progress ,Responsible to monitor and maintain staff performance, by developing annual performance evaluations to test the employees&rsquo; competencies and by suggesting training needs and career objectives for employees in the coming years.
 </li>
 <li>
 Monitor internal HR systems and databases.
 </li>
 <li>
 Prepares &amp; presents the monthly, quarterly and annual statistical reports to Director Human Resources.
 </li>
 <li>
 In the absence of Director Human Resources Officer, nominated Head of HR Operations will assume his duties and responsibilities.
 </li>
 <li>
 Ensures that medical insurance of all CMC employees are processed and forwarded to the Insurance Company (NCCI).
 </li>
 <li>
 Conducts employee final exit interview, investigation of all employees' complaints whether Department Head complaint against employee and vice versa and other related employees concerns.
 </li>
 <li>
 Recommend criteria for selecting the department's or service&rsquo;s professional staff and choose or recommend individuals who meet those criteria.
 </li>
 <li>
 Participate in the recruitment process in his/her department by updating the departmental staffing plan on an annual basis, reviewing credentials of job applicants and recommending hiring.
 </li>
 <li>
 Provide orientation and training for all staff of the duties and responsibilities for the department or service to which they are assigned.
 </li>
 <li>
 Establish, implement and maintain continuing professional development programs.
 </li>
 <li>
 Assure that a regular and systematic monitoring and evaluation of the quality and appropriateness of services rendered within the service is carried out through designated quality assurance mechanisms.
 </li>
 <li>
 Participate in creating the policies and procedures necessary to carry out the mission.
 </li>
 <li>
 Reviews and updates departmental policies and procedures using JCIA &amp; CBAHI standards every three years or when needed.
 </li>
 <li>
 Implement Policies and Procedures as well as Rules and Regulations of the Hospital.
 </li>
 <li>
 Recommend space, medical technology, equipment, staffing, and other resources needed by the department or service and have a process in place to respond to shortages.
 </li>
 <li>
 Assist in preparation of any required budget reports.
 </li>
 <li>
 Hold &amp; Chair all departmental meetings (monthly or when needed) or appoint a designee to chair meetings in his absence and document the minutes of meeting.
 </li>
 <li>
 Responsible for the motivation and the inspiration of the department staff.
 </li>
 <li>
 Maintain and keep records of all HR Forms in the system.
 </li>
 <li>
 Performs additional tasks and duties as assigned by Superiors.
 </li>
 </ol>
 
 
 
 
 
 
 
 
 
 Reporting to
 
 
 
 
 
 
 <ol>
 <li>
 Director HR operations &ndash; Functional Reporting
 </li>
 <li>
 Director General &ndash; Administrative Reporting
 </li>
 </ol>
 
 
 
 
 
 
 Supervises
 
 
 
 
 
 
 <ol>
 <li>
 BU HR Team
 </li>
 </ol>
 
 
 
 
 
 
 Liaises with:
 
 
 
 
 
 
 <ul>
 <li>
 All Divisional Directors &amp; Department Heads and hospital staff.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 
 
 Education:
 
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Required
 
 
 </li>
 </ul>
 
 B.A. or Diploma in Human Resources Management or Administration, Public Administration or Management.
 
 <ul>
 <li>
 
 Desirable
 
 </li>
 </ul>
 
 MBA Master of Business Administration &ndash; HR Management
 
 
 M.A Human Resources Management
 
 
 
 
 Experience:
 
 
 
 
 
 
 <ul>
 <li>
 Minimum of Eight (8) years of recent postgraduate experience in a multifunctional personnel department, Three (3) of which as a Head of Personnel.
 </li>
 <li>
 Experience in healthcare industry is preferred.
 </li>
 </ul>
 
 
 
 General skills &amp; competencies:
 
 
 
 
 
 
 <ul>
 <li>
 Excellent interpersonal communication skills, fluent in English.
 </li>
 <li>
 Competent managerial and working knowledge of computer systems.
 </li>
 <li>
 Knowledge of Saudi Labor Law.
 </li>
 <li>
 Hands-on experience with Human Resources Information Systems.
 </li>
 <li>
 Excellent analytical and decision-making abilities
 </li>
 <li>
 Team management skills
 </li>
 </ul>
 
 
</div>

Head of Human Resource

ALEC Holdings

<div>
 
 
 Job Location:
 
 Qiddiya, Riyadh, Saudi Arabia
 
 
 
 
 
 
 Who We Are?
 
 
 
 ALEC Engineering and Contracting L.L.C. (ALEC), part of ICD, is a leading GCC construction company known for delivering complex, high-profile projects. With 20+ years of experience, ALEC builds across sectors including airports, hospitality, retail, and high-rises.
 
 
 In the KSA, ALEC has delivered many of the nation&rsquo;s most iconic developments, operating as a fully integrated contractor through specialist business units that provide end-to-end construction solutions.
 
 
 
 
 
 ALEC provides strategic leadership, operational oversight, and shared services that support the performance and growth of all businesses within the Group. From governance, finance, and talent to innovation, digital systems, and sustainability, the Head Office acts as the central hub that enables each business unit to deliver with confidence, consistency, and excellence across the construction and engineering value chain.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Contracts &amp; Claims Manager acts as the key focal point for all project stakeholders, ensuring a single, authoritative source of truth for contractual, claims, and commercial information
 
 <ul>
 <li>
 Drives structured, auditable workflows for contracts, claims, and records
 </li>
 <li>
 Interfaces with Corporate HQ counsel to align on dispute strategy and risk
 </li>
 <li>
 Manages negotiations and disputes with high EQ, knowing when to resolve collaboratively and when to escalate
 </li>
 </ul>
 
 
 
 
 The initial role will be project based, with a potential future role within the organization as head of Contract &amp; Claims for the KSA business.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Contract Administration
 
 
 <ul>
 <li>
 Lead contract interpretation and administration.
 </li>
 <li>
 Advise project leadership on contractual rights, obligations, and risk exposure.
 </li>
 <li>
 Ensure compliance with contractual notice provisions and timelines.
 </li>
 <li>
 Oversee proper documentation and record-keeping systems.
 </li>
 </ul>
 
 
 2. Claims &amp; Dispute Management
 
 
 <ul>
 <li>
 Develop and implement the project claims strategy.
 </li>
 <li>
 Lead preparation, review, and submission of:
 </li>
 <li>
 Extension of Time (EOT) claims
 </li>
 <li>
 Prolongation and disruption claims
 </li>
 <li>
 Acceleration claims
 </li>
 <li>
 Manage dispute resolution processes including negotiation, mediation, DAB, and arbitration.
 </li>
 <li>
 Interface with external legal counsel where required.
 </li>
 </ul>
 
 
 4. Stakeholder Coordination
 
 
 <ul>
 <li>
 Liaise with Client, Engineer, and key stakeholders regarding contractual matters.
 </li>
 <li>
 Coordinate with planning, operations, and commercial teams for claim substantiation.
 </li>
 <li>
 Provide contractual reports to senior management and corporate leadership.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Law, Engineering, Construction Management, Quantity Surveying or related field.
 </li>
 <li>
 Master&rsquo;s degree in Construction Law or Arbitration (preferred).
 </li>
 <li>
 15+ years of experience in construction contract administration and claims.
 </li>
 <li>
 Experience on large-scale mega projects, preferably in the Middle East.
 </li>
 <li>
 Extensive knowledge of FIDIC contract forms.
 </li>
 <li>
 Strong understanding of arbitration rules (e.g. LCIA).
 </li>
 </ul>
 
 
 
 
 
 Work Environment
 
 
 <ul>
 <li>
 Based on-site with frequent interaction with project and corporate leadership.
 </li>
 </ul>
 
 
</div>

Contracts & Claims Manager

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