account supervisor (b2c operation) Jobs in Riyadh

account supervisor (b2c operation)

assistant manager - cloud operation Jobs in Riyadh

assistant manager - cloud operation

general manager

head of procurement

head of sales

head of operations

Hire Fellows

<div><p>We are looking for a hands-on and results-driven Operations Supervisor to lead the day-to-day performance of a growing bottled water business. This role is ideal for someone with strong on-ground experience in the water category, who understands distribution, route-to-market, and field execution, and can drive immediate commercial results while ensuring operational efficiency.</p><p>
You will oversee the full value chain across sales, distribution, and operations, working closely with factory, logistics, and finance teams to ensure strong market execution, product availability, and profitability.</p><p></p><p><b>
Key Responsibilities</b></p><ul><li>
Own end-to-end execution across sales, distribution, and operations</li><li>
Lead the sales team to deliver volume, revenue, and coverage targets</li><li>
Strengthen route-to-market strategy to ensure full market coverage and availability</li><li>
Drive in-market execution across retail, wholesale, and HORECA channels</li><li>
Monitor sales performance regularly and take immediate corrective actions</li><li>
Oversee coordination between production, inventory, and logistics to ensure consistent supply</li><li>
Ensure on-time delivery and minimize stock-outs and overstocking</li><li>
Align production planning with market demand in coordination with factory teams</li><li>
Own P&amp;L performance, including revenue growth, cost control, and margin optimization</li><li>
Identify and implement cost-saving and efficiency improvement initiatives</li><li>
Set, track, and enforce KPIs across sales, distribution, and operations</li><li>
Drive accountability and performance across teams</li><li>
Strengthen collaboration between sales, logistics, finance, and production to resolve bottlenecks quickly</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
4+ years of experience in the bottled water industry (mandatory)</li></ul><ul><li>
Oversee end-to-end operations &mdash; sourcing, production, logistics, and sales.</li><li>
Improve efficiency, reduce costs, and eliminate waste across all functions.</li><li>
Ensure production quality, compliance, and operational excellence.</li><li>
Manage the P&amp;L and deliver growth in revenue and profitability.</li><li>
Set and track KPIs across sales and production.</li><li>
Lead and develop sales team</li><li>
Strengthen route-to-market and ensure market coverage.</li><li>
Drive collaboration between factory, logistics, sales, and finance.</li><li>
English required</li><li>
Arabic preferred but not mandatory (must be able to manage Arabic-speaking teams)</li></ul></div>

Operations Supervisor (FMCG)

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><p></p><div><br>
As a leader in the Go to Market Operations team, under our Office of the CEO&rsquo;s Strategy &amp; Operations organization, the MEA NORTH Revenue Operations Head is responsible for the planning, delivery, and execution of complex business operations processes across the entire Customer lifecycle. This leader will drive innovation, consistency, automation, and simplicity into the business to execute world-class field revenue operations in line with business goals, financial objectives, strategic imperatives, and field/organizational requirements. The MEA NORTH Revenue Operations Head will drive the MEA NORTH in alignment with our Regional Operational Excellence Framework, overall Transformation strategy and go-to-market evolution including (but not limited to) providing an execution playbook and supporting practices across MEA NORTH functions, channels, and business units along the End-to-End customer journey effecting a Cloud-centric operations culture and function across their MU.</div><div></div><div><b><br>
What you&rsquo;ll do</b></div><div></div><ul><li><p><br>
Lead the MEA NORTH Revenue Operations teams (supporting all phases of the Customer journey)</p></li><li><p>
Drive the entirety of Revenue Operations practices/cadences/KPISs across our ONE Customer Value Journey</p></li><li><p>
Provide insights to the business and leadership on Operational KPIs including but not limited to Coverage, Quota allocation &amp; Attainment, Productivity, Forecast Accuracy. Develop and deploy corrective measures and best practices to meet and exceed KPI targets as well as work with the evolution of our Cloud metrics and business goals.</p></li><li><p>
Inspire and guide holistic organizational excellence. Drive the next generation of practices, processes and KPIs to deliver Customer Lifetime Value in the cloud in alignment with the Regional guidelines</p></li><li><p>
Thought Leadership to propose continuous innovation and optimization of the business operation function and / or drive organizational excellence at MEA NORTH level and share best practices Regionally and if required globally.</p></li><li><p>
Serve as a highly credible spokesperson for CS business operations initiatives in MEA NORTH Leverage innovative thinking with pragmatic execution to deliver world class Cloud-centric operations across all phases of the Customer journey.</p></li></ul><div></div><div><b><br>
What you bring</b></div><div></div><ul><li><p><br>
Leadership: Proven experience managing complex businesses and functions with a structured set of initiatives and programs.</p></li><li><p>
Transformation: Track record of translating transformations and strategy into executable deliverables and pragmatic operational outcomes delivering measurable business success (top / bottom line)</p></li><li><p>
Org &amp; Operational Complexity: Demonstrated expert ability and readiness to lead in businesses/functions that require high degrees of complex cross-organizational interaction &amp; collaboration under aggressive timelines and significant market pressure.</p></li><li><p>
Business Performance: Demonstrated track record leading customer-facing, sales, services, support or business operations organizations. Global sales, services, support or customer engagement leadership desired.</p></li><li><p>
Accountability &amp; Cross-Cultural Experience: Able to successfully collaborate across cultures.</p></li><li><p>
Innovation: Drives operational innovation based on new CLTV model with a deep understanding of customer and organizational landscape &amp; internal/external business factors.</p></li><li><p>
Brand Development: Positive internal &amp; external brand, well-networked and well- positioned in MEA NORTH</p></li><li><p>
Proficient in Excel, data-driven tools, SAC, and data analysis.</p></li><li><p>
Experience in communicating with C-level executives.</p></li><li><p>
Sales experience, including forecasting, business and strategic planning, and performance management, is a plus.</p></li></ul><div></div><div><b><br>
Leadership Competencies: </b>The candidate must lead with expertise and innovation, inspiring and motivating through vision and influence. They should quickly adapt to challenges and maintain an optimistic outlook. Interaction with MEA NORTH management and exhibiting high integrity and ethics are crucial. Building a culture of accountability, transparency, and trust is vital, as well as gaining support for initiatives and navigating complex structures.</div><div></div><div><b><br>
Behavioral Competencies: </b>The candidate should focus on customers and the company, demonstrating agility, flexibility under pressure, and emotional intelligence. Clear communication, both written and spoken, is essential. They must innovate, prioritize customer needs, and be well-networked. Developing leaders and promoting inclusion, collaboration, trust, and execution excellence are key. Integrity, alignment with company values, and valuing diversity in talent decisions are imperative.</div><div></div><p><br>
</p><div><b>Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.</div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 448501 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div></div>

Head of Revenue Operations MEA North

Bureau Veritas

<div></div><div><div><div><div><div>Rev:</div><div><br>
Date:</div><div><br>
Ref:</div></div><div><div><div><br>
&ldquo;B&amp;I OPEX Head&ndash; KSA&rdquo;</div><div>
Job Description</div></div><div><br>
Page 1 of 2</div></div></div><p></p><div><div><ul><li><p><br>
Position Details</p></li></ul></div><p></p><div><div><div><ul><li><p><br>
Position</p></li></ul></div></div><p><br>
B&amp;I OPEX Head &ndash; KSA</p></div><div><div><div><ul><li><p><br>
Product Line</p></li></ul></div></div><p><br>
Building &amp; Infrastructure</p></div><div><div><div><ul><li><p><br>
Reporting to</p></li></ul></div></div><p><br>
B&amp;I Regional / Area Product Line</p></div><div><ul><li><p><br>
Minimum Required Qualifications</p></li></ul></div><div><div><div><ul><li><p><br>
Specialty<br>
</p></li></ul></div></div><p>Civil Engineer / Architecture / MEP</p></div><div><div><div><ul><li><p><br>
Education</p></li></ul></div></div><div><p><br>
University Degree in:</p><p>
Engineering (Architecture, Civil, Structural, MEP)</p><p>
Business Administration (i.e. MBA) is preferred</p></div></div><div><div><div><ul><li><p><br>
Training</p></li></ul></div></div><div><p><br>
PMP (Project Management Professional)</p><p>
ISO 9001 Lead Auditor</p><p>
Industry-specific technical certifications</p></div></div><div><div><div><ul><li><p><br>
Technical knowledge</p></li></ul></div></div><ul><li>
Advanced knowledge of:<ul><li>
International construction standards</li><li>
Regulatory compliance frameworks</li><li>
Digital transformation in construction</li><li>
Sustainable building technologies</li><li>
Data analytics for infrastructure projects</li></ul></li></ul></div><div><div><div><ul><li><p><br>
Experience</p></li></ul></div></div><ul><li>
Minimum 10 years comprehensive experience in:<ul><li>
Buildings and Infrastructure sector</li><li>
Technical consulting</li><li>
Project management</li><li>
Business development</li></ul></li></ul></div><div><ul><li><p><br>
Responsibilities / Authorities / Accountabilities</p></li></ul></div><div><div><div><ul><li><p><br>
Primary Functions</p></li></ul></div></div><ul><li>
Develop and implement country-specific B&amp;I product line strategy.</li><li>
Align local objectives with global Bureau Veritas vision.</li><li>
Drive innovation in testing, inspection, and certification services related to the B&amp;I product line.</li><li>
Contribute to rapid growth objective of the company through development and win of major contracts with key customers.</li><li>
Contribute to the implementation of new business models.</li><li>
Generate profitable contracts.</li><li>
Identify and pursue market expansion opportunities.</li><li>
Develop strategic customer relationships.</li><li>
Manage proposal approvals.</li><li>
Support in Business Development.</li><li>
Optimum utilization of human resources.</li><li>
Performance Monitoring and Appraisal.</li><li>
Updating of quality procedures.</li><li>
Liaising between top management and subordinates.</li><li>
Quality Assurance.</li><li>
Budgetary Control.</li><li>
Ensure technical quality and compliance</li><li>
Develop and train team members</li></ul></div><div><div><div><ul><li><p><br>
Technical Expertise</p></li></ul></div></div><ul><li>
Manage the operational PL team of the country.</li><li>
Follow up the financial operational results: Budget control, Performance monitoring, Revenue growth tracking, Cost optimization, Financial reporting, OCF, Margins, etc</li><li>
Implement knowledge management practices</li><li>
Make people contribute to knowledge management and best practices sharing.</li><li>
Provides technical advice to the team and when required acts as project manager where he will be the interlocutor between the client and assigned team and other Bureau Veritas units as required.
</li><li>As project Manager, he shall deal with all topics to be covered by Bureau Veritas within the frame of the contract, he will participate in the selection of required team and will report systematically on the job progress as well as all sales and expenses directly related to the project.</li></ul></div><div><div><div><ul><li><p><br>
Self Management</p></li></ul></div></div><ul><li>
Strategic thinking</li><li>
Customer-centric approach</li><li>
Digital knowledge</li><li>
Emotional intelligence</li><li>
Adaptability</li><li>
Leadership</li><li>
Continuous learning mindset</li></ul></div><div><div><div><ul><li><p><br>
Customer Focus</p></li></ul></div></div><ul><li>
Knows in depth the clients in its country, their needs, expectation and their level of satisfaction as well as our increasing potential business in each one of them, developing the contacts and the necessary analysis.</li></ul></div><div><div><div><ul><li><p><br>
HSE Requirements</p></li></ul></div></div><ul><li>
Strict adherence to BV HSE policies and Clients policies</li><li>
Proactive risk management</li><li>
Promote safety culture</li><li>
Incident prevention and reporting</li></ul></div><p></p><div><div><ul><li><p><br>
Performance Monitoring (KPIs)</p></li></ul></div></div><div><div><div><div><ul><li><p><br>
Business Metrics</p></li></ul></div></div></div><br>
<div></div><ul><li>
Revenue growth percentage</li><li>
Customer satisfaction score</li><li>
New contract win rate</li><li>
Proposal conversion rate</li><li>
Profit margin improvement</li></ul></div><div><div><div><ul><li><p><br>
Leadership Metrics</p></li></ul></div></div><ul><li>
Team development</li><li>
Innovation initiatives</li><li>
Technical skill enhancement</li><li>
Employee engagement</li><li>
Compliance and quality standards</li></ul></div></div></div></div><div></div>

BNI OPEX head - KSA

PRIME MIDDL EAST FZE

<p>We&rsquo;re Hiring: Chief Executive Officer (CEO)</p><p>Location: Riyadh, Jeddah, Dammam</p><p>Employment Type: Full-Time</p><p><b>About Us:</b><br/>Established in 1993, <b>Prime Middle East FZE</b> is a leading supplier and distributor of industrial, specialty, and refrigerant gases across the Middle East. We are proud to represent globally recognized brands such as <b>Honeywell</b> and <b>Frogen</b>, and have built a solid reputation for quality, reliability, and innovation in the gas industry.</p><p>As we embark on our next phase of strategic growth, we are seeking a visionary and results-driven <b>Chief Executive Officer (CEO)</b> to lead our company into the future.</p><p><b>Position Overview: Chief Executive Officer (CEO)</b></p><p>The CEO will be responsible for setting and executing the strategic direction of the company, ensuring operational efficiency, profitability, regulatory compliance, and business growth. The ideal candidate will have deep industry knowledge, strong leadership skills, and a proven track record of driving performance in the industrial gas or energy sectors.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and execute the company&rsquo;s vision, mission, and long-term business strategy</li><li>Oversee day-to-day operations, ensuring efficiency, productivity, and profitability</li><li>Lead and inspire the executive team and department heads to achieve strategic goals</li><li>Identify new markets, partnerships, and revenue streams</li><li>Ensure full compliance with UAE and regional regulations (including Free Zone/JAFZA if applicable)</li><li>Manage relationships with key stakeholders, including suppliers, customers, government bodies, and financial institutions</li><li>Oversee budgeting, financial performance, and risk management</li><li>Represent the company at industry forums, conferences, and strategic meetings</li><li>Foster a culture of innovation, safety, and excellence within the organization</li></ul><p><b>Candidate Requirements:</b></p><ul><li>Minimum 10 years of senior leadership experience, ideally as a CEO or Managing Director in the gas, oil &amp; energy, or industrial sectors</li><li>Deep understanding of the industrial gas market, supply chain logistics, and regional regulations</li><li>Proven ability to drive growth, lead organizational transformation, and manage multi-site operations</li><li>Strong financial acumen and experience with budgeting, forecasting, and P&amp;L oversight</li><li>Excellent communication, negotiation, and decision-making skills</li><li>Bachelor&rsquo;s degree in Business, Engineering, or a related field (MBA or Executive Leadership Certification preferred)</li><li>Prior experience in the UAE or GCC region is highly desirable.</li></ul><p><b>How to Apply:</b><br/><i><b>Interested candidates may send a detailed CV and cover letter to hrd@primeco.ae with the subject line: &ldquo;CEO Application &rdquo;. All applications will be handled with strict confidentiality.</b></i></p><p>Job Types: Full-time, Permanent, New grad</p><p>Ability to commute/relocate:</p><ul><li>Riyadh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Are you located in either Riyadh, Dammam, or Jeddah?</li></ul><p>Experience:</p><ul><li>oil/gas/energy/chemical/HVAC: 10 years (Preferred)</li><li>Senior Management: 10 years (Preferred)</li></ul><p>Willingness to travel:</p><ul><li>50% (Preferred)</li></ul><p>Work Location: In person</p>

CEO - KSA

Confidential

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The VP of Operations &amp; Delivery is responsible for leading and optimizing end-to-end delivery across the organization, ensuring high-quality execution of SaaS products and services. This role oversees cross-functional teams including Software &amp; Product Development, Consulting &amp; Advisory, and Emerging Technologies, driving operational excellence, scalability, and customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Company:
  </strong>
 </p>
 <p>
  The company is a technology solutions provider offering SaaS, consulting, and cloud services. It is part of a listed group and has over 400 employees, supporting clients in their digital transformation with scalable and innovative solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Operations Leadership
  </strong>
 </p>
 <ul>
  <li>
   Define and execute the operational strategy aligned with company growth objectives.
  </li>
  <li>
   Establish scalable processes, governance frameworks, and KPIs across all delivery functions.
  </li>
  <li>
   Drive efficiency, cost optimization, and continuous improvement initiatives.
  </li>
 </ul>
 <p>
  <strong>
   2. Delivery &amp; Execution
  </strong>
 </p>
 <ul>
  <li>
   Own full lifecycle delivery of SaaS products and client solutions (from ideation to deployment and support).
  </li>
  <li>
   Ensure projects are delivered on time, within scope, and within budget.
  </li>
  <li>
   Implement best practices in Agile, DevOps, and service delivery models.
  </li>
 </ul>
 <p>
  <strong>
   3. Software &amp; Product Oversight
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with Product and Engineering leaders to align product roadmap with delivery capabilities.
  </li>
  <li>
   Ensure high standards of software quality, performance, and security.
  </li>
  <li>
   Drive product release management, CI/CD pipelines, and innovation cycles.
  </li>
 </ul>
 <p>
  <strong>
   4. Consulting &amp; Advisory Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee delivery of consulting engagements, ensuring value realization for clients.
  </li>
  <li>
   Standardize methodologies, frameworks, and client engagement models.
  </li>
  <li>
   Support pre-sales and solution design with strong delivery input.
  </li>
 </ul>
 <p>
  <strong>
   5. Emerging Technologies Enablement
  </strong>
 </p>
 <ul>
  <li>
   Lead adoption and integration of emerging technologies (AI, Cloud, Cybersecurity, etc.).
  </li>
  <li>
   Evaluate new solutions and ensure alignment with business strategy.
  </li>
  <li>
   Build internal capabilities and competencies in advanced technology domains.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Engineering, or related field (Master&rsquo;s preferred).
  </li>
  <li>
   12&ndash;15+ years of experience in technology, SaaS, or ICT environments.
  </li>
  <li>
   Strong background in software delivery, consulting, and operational management.
  </li>
 </ul>
 <p>
 </p>
</div>


Vice President Operations & Delivery

<div>
 <p>
  We are looking for a highly experienced and strategic
  <strong>
   Vice President of Operations
  </strong>
  to lead and optimize the performance of multiple projects and business units. This role is responsible for driving operational excellence, ensuring efficient project delivery, and enhancing overall business performance. The ideal candidate brings strong leadership, commercial acumen, and extensive experience within
  <strong>
   construction, infrastructure, or landscape sectors
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provide strategic leadership across all operational functions, ensuring alignment with company objectives
  </li>
  <li>
   Oversee full project lifecycle execution, ensuring delivery within
   <strong>
    time, budget, quality, and safety standards
   </strong>
  </li>
  <li>
   Establish and implement operational frameworks, policies, and KPIs to improve efficiency and performance
  </li>
  <li>
   Lead resource planning across multiple projects, including manpower, equipment, and materials
  </li>
  <li>
   Drive cost optimization strategies and monitor overall financial performance of operations
  </li>
  <li>
   Ensure compliance with all
   <strong>
    safety, quality, and regulatory requirements
   </strong>
   across project sites
  </li>
  <li>
   Lead and develop senior project teams, including performance management and mentoring
  </li>
  <li>
   Build and maintain strong relationships with clients, consultants, and key stakeholders
  </li>
  <li>
   Oversee procurement strategies, subcontractor performance, and vendor management
  </li>
  <li>
   Implement robust risk management processes to identify and mitigate operational risks
  </li>
  <li>
   Monitor project performance through reporting, audits, and regular site engagement
  </li>
  <li>
   Support business development and tendering efforts with operational input and execution strategies
  </li>
  <li>
   Champion continuous improvement initiatives to enhance operational excellence
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in
   <strong>
    Civil Engineering, Construction Management
   </strong>
   , or related discipline (Master&rsquo;s preferred)
  </li>
  <li>
   <strong>
    20+ years of experience
   </strong>
   in operations leadership within construction, infrastructure, or landscape industries
  </li>
  <li>
   Proven track record managing
   <strong>
    large-scale, multi-project operations
   </strong>
  </li>
  <li>
   Strong leadership, strategic thinking, and decision-making capabilities
  </li>
  <li>
   In-depth knowledge of project delivery, commercial management, procurement, and quality systems
  </li>
  <li>
   Excellent communication, negotiation, and stakeholder management skills
  </li>
  <li>
   Demonstrated ability to lead high-performing teams and drive organizational success
  </li>
 </ul>
 <p>
 </p>
</div>


Vice President Operations

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Purpose
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division
 <br/>
 <br/>
 <strong>
  Key Accountability Areas
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
  </li>
  <li>
   Align operational goals with the company&rsquo;s overall business strategy and ensure cross-functional teams are working toward shared objectives.
  </li>
  <li>
   Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
  </li>
  <li>
   Drive operational innovation through automation, technology adoption, and process improvements.
  </li>
  <li>
   Ensure processes are scalable and adaptable to support business expansion.
  </li>
  <li>
   Establish and monitor KPIs to track and measure operational performance across key areas.
  </li>
  <li>
   Standardize processes and reporting systems to ensure consistency and transparency across the operations department.
  </li>
  <li>
   Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement.
  </li>
  <li>
   Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction.
  </li>
  <li>
   Implement change management practices to ensure successful adoption of new processes, systems, or technologies.
  </li>
  <li>
   Develop and implement robust fraud prevention strategies.
  </li>
  <li>
   Analyze transaction data to identify patterns and anomalies.
  </li>
  <li>
   Collaborate with technology teams to enhance fraud detection algorithms.
  </li>
  <li>
   Train and educate operational staff on fraud prevention best practices.
  </li>
  <li>
   Continuously monitor and adapt fraud prevention measures.
  </li>
  <li>
   Analyze cancellation patterns to identify common reasons
  </li>
  <li>
   Implement measures to reduce cancellations
  </li>
  <li>
   Minimize the impact of cancellations on resources
  </li>
  <li>
   Investigate failed deliveries (e.g., incorrect addresses, customer unavailability).
  </li>
  <li>
   Enhance address validation during order placement.
  </li>
  <li>
   Implement real-time tracking and communication features for customers and drivers.
  </li>
  <li>
   Leverage data analytics to identify wastage trends.
  </li>
  <li>
   Use predictive models to anticipate potential wastage scenarios.
  </li>
  <li>
   Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents.
  </li>
  <li>
   Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration.
  </li>
  <li>
   Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency.
  </li>
  <li>
   Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs.
  </li>
  <li>
   Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence.
  </li>
  <li>
   Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation.
  </li>
  <li>
   Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue.
  </li>
  <li>
   Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations.
  </li>
  <li>
   Lead efforts to automate manual processes within the delivery ecosystem.
  </li>
  <li>
   Evaluate and implement technology solutions (e.g., route optimization, order tracking).
  </li>
  <li>
   Enhance customer self-service options through intuitive app features.
  </li>
  <li>
   Monitor automation performance and iterate for continuous improvement.
  </li>
  <li>
   Establish clear KPIs for compensation effectiveness.
  </li>
  <li>
   Measure the impact of compensation decisions on operational performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strategy &amp; Planning
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
  </li>
  <li>
   Make critical decisions that support the Division's strategic and tactical direction.
  </li>
  <li>
   Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
  </li>
  <li>
   Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
  </li>
  <li>
   Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
  </li>
  <li>
   Participate in the identification and recruitment of key talents for the function.
  </li>
  <li>
   Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
  </li>
  <li>
   Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Budget Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and own the budgeting cycle and provide input to the budgeting process.
  </li>
  <li>
   Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
  </li>
  <li>
   Investigate and propose implementing strategies that result in a positive financial impact for HS.
  </li>
  <li>
   Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
  </li>
  <li>
   Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance And Resilience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
  </li>
  <li>
   Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
  </li>
  <li>
   Uphold a high-performance working environment and promote HS&rsquo;s Values.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Knowledge and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10 -12 years of experience in operations, process improvement, or operational excellence roles
  </li>
  <li>
   Strong knowledge of operational improvement methodologies
  </li>
  <li>
   Strong problem-solving skills
  </li>
  <li>
   Advance analytical skills
  </li>
  <li>
   Leadership skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business management, or a related field
  </li>
  <li>
   Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
  </li>
 </ul>
</div>


Operations Excellence Senior Manager

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