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pbm senior reporting analyst Jobs in Boston

pbm senior reporting analyst

research coordinator

senior research analyst

Rockland Trust Company

<div><p>This individual will support and actively participate in managing aspects of asset allocation, risk modeling , and external manager selection frameworks.
</p><p><b>Key job responsibilities will include, but not be limited to:
</b></p><ul><li>Assume coverage of different economic sectors or industries, develop insights into portfolio holdings as well as uncover new opportunities within the coverage areas
</li><li>Responsible for idea generation and high-quality fundamental research on the US Large Cap Technology Communication Services sector and relevant thematic(s).
</li><li>Supportive role global technology sector.
</li><li>Responsible for idea generation and high-quality fundamental analysis on stocks within the sector. Deliver alpha generating stock recommendations to Portfolio Managers.
</li><li>Develop and maintain detailed company forecasts, company and industry-specific drivers, price targets, and actionable ideas
</li><li>Mentor and develop junior members of the research team.
</li><li>Assist the research team in ad hoc projects, research administration, and systems
</li>Support client services and sales teams inquiries<br>
<li>
</li></ul><p></p><p><b>Required Qualifications:
</b></p><ul><li>Bachelor&rsquo;s degree and CFA and/or MBA
</li><li>Ability to work on-site in Boston office
</li><li>3+ years of relevant experience
</li>Experience with fundamental equity research<br>
<li>
</li></ul><p></p><p><b>Preferred Qualifications:
</b></p><ul><li>Solid financial statement analysis and modeling capabilities
</li><li>Outstanding communication and presentation skills, ability to discuss and explain involved concepts in finance and mathematics in both verbal and written form
</li><li>Experience with Bloomberg, Factset, and other related software
</li><li>Quick learner, comfortable dealing with ambiguous, fluid situations
</li><li>Analytical and critical thinking skills; ability to make good decisions when faced with complex or ambiguous data
</li><li>Passion, integrity, creativity, inquisitiveness and self confidence
</li>The candidate should be a self-starter, well organized, and be able to work in a collaborative, team environment<br>
<li>
</li></ul><p></p><p>Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD &amp; Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!
</p><p>At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p></div><br><div></div><br><div></div>

Senior Research Analyst

Wayfair

<div><p><b>Senior Analyst, People Analytics- Research &amp; Insights</b></p><p>
Wayfair is evolving its People Analytics function into an Analytics Center of Excellence (ACE) and we are seeking a Senior Analyst to join our Research &amp; Insights lane and drive our mission forward! In this pivotal role, you'll act as a strategic partner, leveraging advanced analytics to diagnose talent challenges and provide data-driven recommendations that shape our talent strategy and enhance the employee experience. This role will report into the Head of People Analytics and requires a proactive self-starter who can thrive in ambiguous situations and autonomously drive work from start to finish. You'll partner with stakeholders across levels to understand their needs, pressure-test for impact, and work towards scalable solutions. You will apply your expertise in applied statistical research and advanced analytics to answer high-impact business questions and produce accurate, high-quality analyses. Your ability to build a compelling narrative with data will be essential for communicating complex insights to a senior audience.</p><h1 class="jobSectionHeader"><b>
What You'll Do</b></h1><ul>
<li><p>
Consultative Partnership: Act as a consultative partner for the organization, building relationships with stakeholders across different levels and teams. You will apply your expertise to provide data-driven recommendations and help them make informed talent decisions.</p></li>
<li><p>
Research &amp; Advanced Analytics: Conduct in-depth research and build advanced analytical models to proactively identify and solve complex talent challenges.</p></li>
<li><p>
Employee Listening: Work on employee listening programs, designing and implementing strategies to gather and analyze employee feedback to improve engagement and retention.</p></li>
<li><p>
Data Storytelling: Translate sophisticated analyses into a logical, convincing business narrative that is easy to follow and resonates with a senior audience.</p></li>
<li><p>
External Research &amp; Benchmarking: Conduct external research and benchmarking to provide additional context and insights on the state of our talent organization</p></li>
<li><p>
AI for Analytics: Explore and leverage AI to enhance our workflows and enable a strong user experience with our products.</p></li>
<li><p>
Collaboration &amp; Mentorship: Collaborate effectively as a team player, working with colleagues to share knowledge and contribute to the overall success of the team. In this capacity, you will also develop, mentor, and potentially manage junior analysts.</p></li>
</ul><h1 class="jobSectionHeader"><b>
What You'll Need</b></h1><ul>
<li><p>
Experience: 3+ years of experience in people analytics or a similar analytical role in a fast-paced environment.</p></li>
<li><p>
Quantitative Skills: A bachelor's or master's degree in a quantitative or I/O field (e.g., Business Analytics, Data Science, Mathematics, Economics, or Statistics) with a strong command of statistics. Demonstrated ability to solve complex business problems using data analysis and modeling.</p></li>
<li><p>
Technical Proficiency: Extensive experience using at least one structured programming language (e.g., SQL, Python, or R) is required. Proficiency with dashboarding tools like Visier, Looker, or Tableau is a plus.</p></li>
<li><p>
Communication: Strong written and verbal communication skills with a proven track record of building compelling narratives with data.</p></li>
<li><p>
Collaboration: The ability to collaborate effectively with diverse stakeholder groups, communicate with various audiences, and balance/negotiate priorities.</p></li>
<li><p>
Integrity: The integrity, maturity, and respect to handle sensitive employee data.</p></li>
</ul><p></p><div>
<p><b>Assistance for Individuals with Disabilities</b><br>
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.<br>
<br>
<b>Need Technical Assistance?</b><br>
For more information about applying for a career at wayfair, visit our FAQ page here.<br>
<br>
<b>About Wayfair Inc.</b><br>
Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.</p>
<p>
No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p>
<p>
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</p></div></div>

Senior People Analyst, Research & Insights

Dana-Farber Cancer Institute

<b>Job Ref:</b><br>
46658
<br><br>
<b>Location:</b><br>
450 Brookline Ave, Boston, MA 02215
<br><br>
<b>Category:</b><br>
Operations
<br><br>
<b>Employment Type:</b><br>
Full time
<br><br>
<b>Work Location:</b><br>
<b>Remote:</b> occasional time on campus
<br><br>
Overview
<br><br>
The Senior Call Center Analyst will be a key contributor in project planning, software administration, and support to the DFCI telephony systems with an emphasis on call center technologies. This will include the implementation of telephony applications pertaining to the Avaya PBXs and adjuncts including Avaya Communications Manager, Session Manager, Avaya Enablement Server (AES), Call Management System (CMS), CMS Supervisor, CC-Elite, Aura Messaging, and the institute's call recording system to support DFCI main campus and regional locations. This position will continuously work to enhance the call center telecom infrastructure and provide day-to-day support in a multi-tasking environment.
<br><br>
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
<br><br>
Responsibilities
<br><br>
Prepares ad hoc and scheduled call center metric reports and analyses
<br>Provides Tier-2 and Tier-3 support for all PBX maintenance and technical support issues to include all voice adjunct systems
<br>Creates comprehensive work and call flows utilizing Call Vectoring, Vector Directory Numbers (VDN), and skills/split based routing configurations
<br>Documents the customer journey in all call center scenarios, including change requests and trouble resolutions
<br>Interfaces with patient facing Welcome Center team management for call center telephony solutions
<br>Works with Network Engineering team to troubleshoot network issues related to voice technologies
<br>Provides backup to Telecommunications Coordinator for call accounting system programming and reporting.
<br>Utilizes ServiceNow and Maintenance Connection centralized ticketing systems
<br>Provides 24-hour on-call support for Telecommunications on a rotating basis
<br>Maintains confidentiality at all times
<br>May be required to perform outside normal job areas at discretion of supervisor in the interest of a safe hospital environment
<br><br>
Qualifications
<br><br>
Bachelor’s degree in Telecommunications, IS, or equivalent combination of education and experience
<br>10 years of experience in administration, programming, and troubleshooting of Avaya Communications Manager telephony systems including G350/450, Aura Messaging, CMS, CMS Supervisor, Elite, AES, and AWFOS
<br>Avaya Telephony certifications are desired
<br>Proven experience supporting a mid-large call center environment
<br>Experience working with Customer Relationship Management (CRM) platforms (e.g. Salesforce)
<br>Proficient with Microsoft suite of office products (Microsoft Excel, Word, PowerPoint, and Visio)
<br>Must be able to work independently as well as within a team and follow through on tasks with minimal supervision
<br>Strong knowledge of VoIP, SIP, Call Detail Record (CDR), Call Recording, and softphone technology
<br><br>
<b>KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:</b><br>
Strong verbal and written communications skills are required and must be able to communicate effectively with all levels of staff
<br>Proficient research, analytical, and problem resolution skills
<br>Ability to understand, interpret, and adhere to established standards, procedures and guidelines
<br>Must be able to organize and prioritize work to meet deadlines and service commitments
<br>Excellent customer service skills required
<br><br>
<b>SUPERVISORY RESPONSIBILITIES:</b> None required of this position
<br><br>
<b>PATIENT CONTACT:</b> None required of this position
<br><br>
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
<br><br>
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
<br><br>
EEOC Poster

Senior Call Center Analyst

CVS Health

<div><p>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.</p><p></p><p>
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.</p><p></p><p><b>
Position Summary</b></p><p>
CVS Health has an exciting opportunity to join our PBM Finance Enablement group as a Senior Reporting Analyst within our PBM Customer Reporting team. CVS Health strives to continuously innovate around how we report and analyze data, improve operational efficiency, and deliver outstanding customer service.</p><p></p><p>
You will work with a collaborative, close-knit team on pharmacy and member specific claims data including, but not limited to, financial and operational information supporting state and federal compliance reporting. You will be responsible for standard and ad-hoc client and regulatory Prompt Pay and Pharmacy Payment Compliance reporting using SQL and SAS. You will continuously improve quality controls and accuracy of reported data, looking for ways to further automate reporting activities. New team members are onboarded with training in this niche data set, and the team is highly collaborative.</p><p></p><p>
You will report to the Senior Reporting Manager within the PBM Finance Data, Analytics, and Automation team. To be successful in this role, you need to have solid SQL and SAS skills, be comfortable with working in a fast-paced environment, have attention to detail, and be a team player with a strong drive for fostering collaboration, knowledge sharing, and continuous improvement.<br>
<br>
<b>Key Responsibilities</b></p><ul><li>Develop reports in SQL and SAS.</li><li>Continuously evaluate/evolve processes, best practices, and tools around data, reporting, and automation.</li><li>Ensure the accuracy and quality of the deliverables, applying high standards for quality control to all reporting and analytic work.</li><li>Ensure consistent and clear documentation for production-ready reporting solutions.</li><li>Handle, communicate, and escalate issues (as needed) in a timely manner so as not to impact delivery</li><li>Review MCO/Client Requests with internal and external partners to translate them into clear business requirements</li><li>Build relationships with Account Teams, Legal, Compliance, Client Audit, Finance Operations, and others by providing reporting leadership representation.</li><li>Lead by example to inspire a positive attitude, engagement, and professional growth.</li><li>Proactively lead reporting &amp; automation activities, tracking completion of action items, resolving issues, and mitigating risk.</li><li>Champion a culture of continuous improvement, curiosity, collaboration, and innovation.</li><li>Constantly work to understand data structures and their business context</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>2+ years of experience supporting reporting, analytics, or automation projects</li><li>2+ years of experience writing scripts in SQL and SAS</li><li>Experience with negotiating and documenting requirements, agreements and changes with business users</li></ul><br>
<b>
Preferred Qualifications</b><br>
<ul><li>Experience with any of these a plus: Python, R, Alteryx, Trifacta, Linux OS, GCP/ AWS/ Azure</li><li>Experience working with medical and/or pharmacy claims data</li><li>Experience in healthcare industry, including health insurance, PBM or pharmacy services</li></ul><br>
<b>
Education</b><br>
<ul><li>Bachelor&rsquo;s degree or equivalent work experience</li><li>Master&rsquo;s degree preferred</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$46,988.00 - $122,400.00<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 11/08/2025<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

PBM Senior Reporting Analyst

Gallagher

<div><b>Introduction</b><div><br>
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.</div><div></div><div><br>
We believe that every candidate brings something special to the table, including you! So, even if you feel that you&rsquo;re close but not an exact match, we encourage you to apply.</div><br>
<br>
<b>How you'll make an impact</b><br>
<br>
Primarily focused on supporting client projects, of low to moderate complexity, concentrated around multinational employee benefits related matters covering, but not limited to; international health &amp; welfare plans, retirement plans, statutory and customary local country specific benefits including leave, perquisites, global medical coverage, expatriate issues/coverage, cross border pensions, multinational pooling, benefit renewal, employment law, and other HR-related issues. Conducts research and prepares recommendations for consulting team and assists in delivering determined service plan through in-depth research, analysis, reporting &amp; presentation. Systematically draws information from a variety of sources, analyzes and identifies implications of data, draws appropriate conclusions, generates viable alternatives, and evaluates consequences of each solution. Essential responsibilities further include: performing analytical work, data collection, market practice comparisons and drafting presentations; Developing recommendations to implement new local benefit plans, design benefits packages, and modify existing programs for needed changes to ensure compliance with legal and tax requirements; Responses to a wide variety of specific International HR-related questions for internal team members or external clients through Internet research, international resources, and contacts; creation of technical reports, RFPs, proposals, renewal reports and benefits audits (Compliance and Competitive Gap Analyses), Multinational Pooling RFP's and Studies; and review and/or creation of international assignment policies and employee handbooks. Interfaces with other team members to recommend solutions/provide technical reports on various client issues. Offers input and ideas for improving the effectiveness of products and procedures.
<br>
<b>About You</b><br>
<br>
Required: Bachelor's degree and 3 years experience required in an analytical role and/or international benefits. Proficient in Microsoft Suite of Office Products. Knowledge of database systems and their functionalities. Excellent communication skills written and oral. Skillful research abilities.
<br>
<br>
Preferred: Bachelor's degree preferably in business, accounting, finance, or human resources. Microsoft Excel expertise. Knowledgeable in using various analytical approaches to problem solving. Specialized knowledge in a global region (Europe, Middle East, Africa (EMEA); Asia/Pacific; Latin America) strongly preferred. Exposure to Finance, Tax, and Legal. Fluency in foreign languages desirable. Client account management experience. Work history in some sector of the insurance industry.
<br>
<br>
Behaviors: Work successfully in a team-based environment. Good interpersonal skills. Ability to effectively communicate with team members and others outside of the immediate team. Ability to manage/balance multiple priorities. Ability to work in a fast-paced environment. Highly adaptive. Detail-oriented.
<br>
<b>Compensation and benefits</b><p><br>
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
</p><p>Below are the <b>minimum core benefits</b> you&rsquo;ll get, depending on your job level these benefits may improve:
</p><ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div><b>
Other benefits include:</b></div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div><i>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</i></div><div></div><div><b><br>
We value inclusion and diversity</b></div><p>
Click Here to review our U.S. Eligibility Requirements</p><p>
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
</p><p>Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.</p><p>
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
</p><p>Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</p></div>

Global Retirement Analyst

Daice Labs

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  <span>
   Daice Labs is building hybrid AI frameworks that integrate today's models into systems that learn continuously. Founded by MIT CSAIL scientists, we focus on building new architectures by combining LLMs/DL with symbolic reasoning and bio-inspired system design. Operating on two tracks, our Product Lab develops industry-specific solutions for collaborative human teams + AI co-building and co-owning vertical applications, while our Research Lab explores how principles of natural intelligence can guide systems design of new hybrid AI architectures. Join us in taking the next leap in productivity through collaborative innovation.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time remote role for a Data Analyst. The Data Analyst will be responsible for analyzing data, utilizing data analytics tools, statistical techniques, and data modeling to draw insights and support decision-making. The role involves preparing reports, visualizing data findings, and communicating outcomes to stakeholders effectively.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Analytical Skills and general Data Analytics
  </li>
  <li>
   Strong knowledge of Statistics and Data Modeling
  </li>
  <li>
   Excellent Communication skills to convey data insights
  </li>
  <li>
   Experience with data visualization tools and techniques
  </li>
  <li>
   Ability to work independently in a remote environment
  </li>
  <li>
   Bachelor&rsquo;s degree in Data Science, Mathematics, Statistics, or related field
  </li>
 </ul>
</div>


Data Analyst

Ahead

<div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div><div></div><div><br>
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div><div></div><div><br>
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div><div></div><div><b><i><br>
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><br>
Senior Analyst, End User Services</div><div>
A Senior Analyst, End User Services, provides advanced technical support and problem resolution for end-users, acting as an escalation point for complex issues that frontline support cannot resolve. This role involves diagnosing and troubleshooting hardware, software, network, and system problems, often requiring in-depth knowledge of IT infrastructure and applications. The Senior Analyst is also responsible for documenting solutions, contributing to knowledge bases, mentoring junior analysts, and identifying recurring issues to improve overall service delivery and user satisfaction. They play a critical role in maintaining system uptime and ensuring efficient IT operations.</div>
<h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities:</b></h3><ul><li>
Triage and troubleshoot complex end user support issues</li><li>
Act as escalation resource for the L1 Analysts</li><li>
Perform complex User Account Management (UAM) and Identity Access Management (IAM)</li><li>
Take client phone calls from US and other countries, open Incident or Request tickets</li><li>
Actively monitor the ticket queue, proactively identifying, classifying, and responding to incidents and requests</li><li>
Triage customer calls per specified severity levels</li><li>
Execute first attempt to resolve the customer call</li><li>
Troubleshoot end user hardware, operating system and remote access</li><li>
Investigate and troubleshoot technical issues across a diverse range of datacenter and cloud technologies</li><li>
Perform User Account management including creation/deletion of user accounts, resetting passwords and group membership</li><li>
Use existing best practice guides, Standard Operating Procedures, and work instructions to guide your work</li><li>
Detailed note taking of troubleshooting steps performed</li><li>
Fulfill administrative duties to support Service Desk operations, including proper ticket handling, maintaining documentation and adhering to communication</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Qualifications:</b></h3><ul><li>
5 years (prefer 6+) Help Desk/Service Desk experience, preferably at the enterprise level</li><li>
Excellent troubleshooting and problem resolution skills</li><li>
Ability to think and act independently when faced with a new or undocumented issue</li><li>
Ability to determine whether issues are at local PC, virtual desktop or Cloud based server/applications.</li><li>
Windows 10/11 OS</li><li>
Adept with the following Microsoft admin centers and able to complete basic tasks without guidance</li><li>
365 Admin Center</li><li>
Exchange Admin Center</li><li>
Entra Admin Center</li><li>
Intune Admin Center</li></ul><ul><li>
Working knowledge and understanding of the following Azure Services:</li><li>
Privileged Identity Management (PIM)</li><li>
Entra ID</li><li>
Azure Virtual Desktop</li><li>
Compute Infrastructure \u007C Virtual Machines</li><li>
Supporting Windows Server OS, Azure/M365 and Partner Center, Exchange, Intune, SharePoint, OneDrive, Teams</li><li>
Virtual Desktop topology &amp; support</li><li>
Advanced troubleshooting - ability to determine root cause without assistance or documentation</li><li>
Clear and concise communicator</li><li>
Confident and able to perform all the above with little to no need for guidance</li><li>
Microsoft Azure Fundamentals Certification (AZ-900) preferred</li><li>
Experience with Google Workspace and/or Slack a plus</li></ul><div>
</div><div><b>
Why AHEAD:</b></div><div></div><div><br>
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div><div></div><div><br>
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div><div></div><div><b><br>
USA Employment Benefits include:</b></div><ul><li>Medical, Dental, and Vision Insurance</li><li>401(k)</li><li>Paid company holidays</li><li>Paid time off</li><li>Paid parental and caregiver leave</li><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul><div></div><div><br>
The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</div></div>

Senior Analyst, End User Services

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