business development manager Jobs in Doha

business development manager

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service delivery manager

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Service Delivery Manager is responsible for ensuring effective IT service delivery, governance, and SLA management across client environments. Acting as the single point of accountability, the role oversees service performance, vendor coordination, and continuous improvement initiatives to ensure high-quality service delivery aligned with business objectives. The Service Delivery Manager plays a key role in maintaining client satisfaction, managing escalations, and ensuring compliance with ITIL-based service management practices.DUTIES &amp; RESPONSIBILITIES<ul><li>Act as the single point of contact for all service delivery-related matters</li><li>Manage and monitor SLAs, KPIs, and service performance metrics</li><li>Conduct regular service review meetings with stakeholders and clients</li><li>Ensure adherence to ITSM processes including Incident, Problem, and Change Management</li><li>Lead governance meetings, reporting, and continuous service improvement initiatives</li><li>Handle escalations and ensure timely resolution of critical issues</li><li>Coordinate with internal teams and vendors to ensure seamless service delivery</li><li>Drive process improvements and optimize service delivery frameworks</li><li>Maintain service documentation, reports, and compliance records</li><li>Ensure alignment of services with business needs and contractual obligations</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong expertise in IT Service Management (ITSM) frameworks</li><li>Proven experience in SLA management and service governance</li><li>Excellent leadership and team management skills</li><li>Strong communication and stakeholder management abilities</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong analytical and problem-solving skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 8+ years of experience in IT Service Delivery / IT Operations</li><li>Experience managing enterprise-level service environments</li><li>Strong exposure to client-facing roles and stakeholder management</li><li>Experience working in structured ITIL environments</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Foundation / Intermediate (Mandatory)</li><li>PMP or PRINCE2 (Preferred)</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic Speaker (Mandatory)</li></ul>WORK LOCATION<ul><li>Onshore &ndash; Qatar</li></ul>SOFT SKILLS<ul><li>Strong leadership and decision-making capabilities</li><li>Excellent interpersonal and communication skills</li><li>Ability to manage escalations and handle pressure effectively</li><li>High ownership and accountability mindset</li><li>Strong organizational and governance skills</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR18,000.00 - QAR22,000.00 per monthWork Location: In person

Service Delivery Manager (Arabic Speaker)

Arab Solutions

<div>
 
 Job Role: Project Manager / SDM (Bilingual &ndash; Arabic &amp; English)
 
 
 
 
 Location: Doha
 
 
 
 
 Experience: 3 - 5
 
 
 
 
 Role Overview
 
 
 
 We are seeking a results-driven
 
 Project Manager / Service Delivery Manager (SDM)
 
 who is fluent in both
 
 Arabic and English
 
 to lead project execution and ensure high-quality service delivery. This role bridges communication between stakeholders, clients, and internal teams while ensuring projects are delivered on time, within scope, and aligned with business objectives.
 
 
 
 Key Responsibilities
 
 
 Project Management
 
 
 
 <ul>
 <li>
 Plan, execute, and manage projects from initiation to closure
 </li>
 <li>
 Define scope, timelines, milestones, and deliverables
 </li>
 <li>
 Track project progress and manage risks, issues, and dependencies
 </li>
 <li>
 Ensure projects are delivered on time, within budget, and to quality standards
 
 
 </li>
 </ul>
 
 Service Delivery Management
 
 
 
 <ul>
 <li>
 Oversee end-to-end service delivery and client satisfaction
 </li>
 <li>
 Ensure SLA/KPI adherence and continuous performance improvement
 </li>
 <li>
 Act as the primary point of contact for client communications
 </li>
 <li>
 Manage incident escalation, resolution, and reporting
 
 
 </li>
 </ul>
 
 Stakeholder &amp; Communication Management
 
 
 
 <ul>
 <li>
 Communicate effectively with Arabic and English-speaking stakeholders
 </li>
 <li>
 Facilitate meetings, status updates, and executive reporting
 </li>
 <li>
 Translate business requirements between clients and technical teams
 
 
 </li>
 </ul>
 
 Team Coordination
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams (IT, operations, support)
 </li>
 <li>
 Ensure clear roles, responsibilities, and accountability
 </li>
 <li>
 Drive alignment between delivery teams and business goals
 
 
 </li>
 </ul>
 
 Process &amp; Improvement
 
 
 
 <ul>
 <li>
 Implement best practices in project and service management
 </li>
 <li>
 Identify opportunities for process optimization and efficiency
 </li>
 <li>
 Maintain documentation, reports, and governance standards
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Fluent in Arabic and English (spoken and written)
 </li>
 <li>
 Proven experience as a Project Manager or Service Delivery Manager
 </li>
 <li>
 Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid)
 </li>
 <li>
 Experience managing SLAs, KPIs, and client relationships
 </li>
 <li>
 Excellent communication, negotiation, and problem-solving skills
 </li>
 <li>
 Ability to manage multiple projects and priorities simultaneously
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Certification such as PMP, PRINCE2, ITIL, or equivalent
 </li>
 <li>
 Experience in IT services, managed services, or enterprise environments
 </li>
 <li>
 Familiarity with project management tools (e.g., Jira, MS Project, ServiceNow)
 
 
 </li>
 </ul>
 Skills: prince2,pmp,kpis,itil,slas,jira,operations,servicenow,hybrid,ms project,waterfall,manage projects,manage risks,agile
</div>

Project Manager / SDM (Bilingual – Arabic & English)

EasyMarketing Digital Solutions & Business Services Ltd.

About the RoleEasyMarketing Digital Solutions &amp; Business Services Ltd. operates within the digital marketing and business services sector, supporting brand growth, online visibility, and customer engagement through digital platforms. Organizations in this space typically provide services such as SEO, content creation, and digital advertising strategies.We are seeking a Client Services Manager to oversee client relationships, coordinate service delivery, and ensure effective communication between teams and stakeholders. In this role, you will manage client interactions, monitor service performance, and support overall operational efficiency.This position is ideal for professionals who are organized, client-focused, and experienced in managing service delivery within digital or service-oriented environments.Why Join Us?Digital Marketing Environment Work within a company focused on marketing solutions and business growth.Client-Focused Role Take ownership of client relationships and service coordination.Operational Impact Contribute to improved client satisfaction and service quality.Career Growth Opportunities to advance into senior management roles.Key ResponsibilitiesClient Relationship Management<ul><li>Manage client communications and service expectations</li><li>Ensure timely response to client needs and requests</li></ul>Service Coordination<ul><li>Oversee delivery of digital services and workflows</li><li>Ensure alignment between teams and client requirements</li></ul>Performance Monitoring<ul><li>Track service outcomes and client satisfaction metrics</li></ul>Process Improvement<ul><li>Support development of efficient service processes</li></ul>Reporting &amp; Documentation<ul><li>Prepare reports and maintain client records</li></ul>What We Are Looking ForExperience<ul><li>4&ndash;8 years of experience in client services, operations, or related roles</li></ul>Skills<ul><li>Strong communication and interpersonal abilities</li><li>Organizational and coordination skills</li><li>Problem-solving and decision-making capabilities</li></ul>Core Competencies<ul><li>Client-focused mindset</li><li>Adaptability and initiative</li><li>Team collaboration</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field preferred</li></ul>الراتب المدفوع: QAR١٨٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Client Services Manager

SFAI Qatar

<ul><li>Service Delivery &amp; Operations</li></ul>Manage daily bus service operations, ensuring schedule adherence, customer satisfaction, on-time performance, and service reliabilityCoordinate service disruptions, contingency planning, crisis management, and emergency responseMonitor service performance metrics, analyzing trends, identifying areas for improvement, and implementing data-driven solutions<ul><li>Engineering &amp; Maintenance Oversight</li></ul>Provide technical expertise in fleet-wide engineering and maintenance programs, optimizing asset utilization and lifecycle managementOversee maintenance and repair of bus systems, including mechanical, electrical &amp; electronic components, ensuring compliance with industry standardsEnsure safety and regulatory compliance in engineering &amp; maintenance activities, conduct audits and risk assessments<ul><li>Team Leadership &amp; Development</li></ul>Lead and mentor engineers &amp; technical staff, providing guidance, support, coaching, and development opportunitiesFoster teamwork, employee engagement, collaboration, open communication, and a culture of continuous improvementDevelop and implement training programs for professional development, enhancing technical expertise &amp;leadership skills<ul><li>Customer Service &amp; Quality Assurance</li></ul>Ensure exceptional customer service, addressing complaints, feedback, concerns, and suggestions in a timely &amp; professional mannerImplement customer service initiatives, improving satisfaction, loyalty, retention, and advocacy through proactive engagementMonitor service quality, identifying areas for improvement, conducting customer surveys, and analyzing feedback<ul><li>Strategic Planning &amp; Compliance</li></ul>Develop and manage budgets for engineering &amp; maintenance activities, ensuring cost-effectiveness and resource optimizationEnsure compliance with regulatory requirements, industry standards, company policies, safety protocols, and environmental regulationsImplement business continuity management plans, risk mitigation strategies, and disaster recovery proceduresJob Type: Full-timePay: QAR20,000.00 - QAR22,000.00 per monthExperience:<ul><li>Service Manager: 10 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>PMP, CE &amp; CMM (Preferred)</li><li>QID (Preferred)</li></ul>Work Location: In person

Service Manager

malomatia

<div>
 
 Job Description
 
 
 
 As an IT Service Operations Manager, your role is crucial in ensuring the smooth and efficient delivery of IT services to our client. You will be leading a team that is responsible for maintaining, optimizing, and supporting our application solution and e-services developed to our client. Your primary focus will be to guarantee high availability, reliability, and user satisfaction. Your strategic thinking, technical expertise, and leadership skills will be essential in driving our IT service operations toward excellence.
 
 
 
 Responsibilities
 
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Demonstrate expertise in all facets of transition and service delivery for operational projects.
 </li>
 <li>
 Act as a primary customer contact and take accountability for end-user services.
 </li>
 <li>
 Cultivate and sustain productive relationships with clients, support teams, and vendors.
 </li>
 <li>
 Lead, mentor, and manage a collaborative team of IT professionals.
 </li>
 <li>
 Collaborate with diverse stakeholders to achieve operational objectives and optimal solutions.
 </li>
 <li>
 Ensure effective communication within the technical team (FS, L1, L2, and L3 support) for timely bug resolution and documentation.
 </li>
 <li>
 Oversee daily IT service operations alignment with business objectives and SLAs, minimizing downtime and disruptions.
 </li>
 <li>
 Collaborate with cross-functional teams to develop and enhance IT service processes and procedures.
 </li>
 <li>
 Monitor and manage IT service performance, addressing issues to maintain operational efficiency.
 </li>
 <li>
 Develop and maintain key stakeholder relationships to understand IT service needs and priorities.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance IT service quality, efficiency, and cost-effectiveness.
 </li>
 <li>
 Ensure effective application of ITIL processes during incidents, requests, and changes.
 </li>
 <li>
 Report project status updates to senior management.
 </li>
 <li>
 Coordinate with teams to mitigate risks and propose operational improvements.
 </li>
 <li>
 Monitor, control, and support production services, ensuring adherence to processes and standards.
 </li>
 <li>
 Execute daily operational tasks efficiently, ensuring adherence to organizational processes.
 </li>
 <li>
 Attend regular meetings with stakeholders to track team and task status.
 </li>
 <li>
 Prepare and present regular reports on IT service performance, highlighting achievements and improvement areas.
 </li>
 <li>
 Manage vendor relationships, contracts, and service level agreements to meet IT service expectations.
 </li>
 <li>
 Stay updated on industry best practices and emerging technologies for innovation.
 </li>
 <li>
 Ensure service quality and performance meet growth and project demands.
 </li>
 <li>
 Lead internal and third-party performance and quality review meetings.
 </li>
 <li>
 Design and mobilize a new service management function, including defining service levels and KPIs.
 </li>
 <li>
 Manage the transition of new services to standard production and post-launch support.
 </li>
 <li>
 Oversee service operations and quality metrics in a multi-vendor environment.
 </li>
 <li>
 Effectively mediate among multiple third parties.
 </li>
 <li>
 Demonstrate strong business acumen, including project finance management.
 </li>
 <li>
 Continuously improve production environment services.
 </li>
 <li>
 Track service delivery acceptance and manage client concerns for mutually beneficial resolutions.
 </li>
 <li>
 Submit accurate and high-quality weekly and monthly status reports and invoice requests.
 </li>
 <li>
 Establish trust with clients to ensure timely invoice processing.
 </li>
 <li>
 Lead and chair regular project meetings, addressing operational and technical issues.
 </li>
 <li>
 Document, assign, and monitor project risks and issues for minimal impact on progress.
 </li>
 <li>
 Conduct performance evaluations and provide input for hiring and promotions.
 </li>
 <li>
 Identify training needs and hire additional staff as necessary.
 </li>
 <li>
 Collaborate with SMO and MSQT to ensure compliance with quality systems.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 
 QUALIFICATIONS
 
 
 
 <ul>
 <li>
 Possess comprehensive knowledge of IT service management frameworks like ITIL, COBIT, SIAM, and ISO 20000.
 </li>
 <li>
 Command a deep understanding of the Information Technology Infrastructure Library (ITIL) framework and IT service delivery procedures.
 </li>
 <li>
 Exhibit a strong grasp of incident, problem, change, and release management processes.
 </li>
 <li>
 Familiarity with IT service monitoring and management tools is essential.
 </li>
 <li>
 Showcase exceptional project management abilities, enabling efficient task prioritization and execution in dynamic environments.
 </li>
 <li>
 Acquire experience in various software development approaches, including Waterfall, Scrum, and Agile.
 </li>
 <li>
 Demonstrate proficiency in IT infrastructure components, Application Management, encompassing networking, cloud technologies, and security principles.
 </li>
 <li>
 Develop expertise in vendor management practices, including vendor evaluation processes.
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Demonstrate leadership capabilities to inspire and guide teams towards shared objectives.
 </li>
 <li>
 Exhibit excellent written and verbal communication skills to facilitate effective collaboration and stakeholder management.
 </li>
 <li>
 Apply analytical thinking to evaluate data, trends, and metrics, enabling well-informed decision-making.
 </li>
 <li>
 Possess a strong problem-solving aptitude, particularly in troubleshooting complex technical issues.
 </li>
 <li>
 Proficiently manage projects, encompassing planning, execution, and simultaneous tracking of multiple initiatives.
 </li>
 <li>
 Collaborate seamlessly with cross-functional teams, engaging with developers, quality assurance, and other stakeholders to achieve common goals.
 </li>
 <li>
 Skillfully create and maintain various types of documentation, including risk management, service availability, operations manuals, service improvement plans, and best practices.
 
 
 </li>
 </ul>
 
 Qualification And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.
 </li>
 <li>
 A minimum of 10 years of experience in IT service operations or a related field, 4 years of which application management and operations
 </li>
 <li>
 Proven track record of managing teams and overseeing IT service delivery.
 </li>
 <li>
 Experience with process improvement and optimization initiatives.
 </li>
 <li>
 Familiarity with managing vendor relationships and contracts.
 </li>
 <li>
 Excellent problem-solving skills and the ability to analyze complex technical challenges.
 </li>
 <li>
 Effective communication skills to interact with both technical and non-technical stakeholders.
 </li>
 <li>
 ITIL Foundation or higher certification is a must.
 </li>
 <li>
 PMP (Project Management Professional) certification is preferred.
 </li>
 <li>
 Agile/Scrum certification (e.g., Certified ScrumMaster) is preferred.
 </li>
 <li>
 COBIT Foundation Certification or higher is preferred.
 </li>
 <li>
 ISO 20K Consultant or Lead Auditing Certification is preferred.
 </li>
 <li>
 Service Integration and Management (SIAM) framework to manage multiple service providers and integrate their services into a cohesive IT service for an organization is preferred
 
 
 </li>
 </ul>
 
 About Malomatia
 
 
 
 
 ABOUT US
 
 
 
 malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
 
 
 
 Our mission
 
 
 
 Empowering Qatar&rsquo;s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
 
 
 
 Our vision
 
 
 
 To become Qatar&rsquo;s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
 
 
 
 Driving change that makes a real impact
 
 
 
 Since 2008, malomatia has been driving Qatar&rsquo;s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation&rsquo;s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar&rsquo;s sustainable future.
 
 
 
 About The Team
 
 
 
 Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
 
 
 Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
 
 
 Join us in shaping the future of technology in Qatar
</div>

Senior Manager - Services Operation

AQUA CLEAN

Job Description:<ul><li>Manage and oversee integrated facilities management services including cleaning, housekeeping, waste management, pest control, and other soft services.</li><li>Ensure all services are delivered in accordance with contractual obligations, company policies, and client expectations.</li><li>Maintain strict compliance with healthcare operational standards, infection control protocols, and safety regulations.</li><li>Lead, supervise, and coordinate operational teams to ensure efficient service delivery and workforce productivity.</li><li>Monitor service performance through KPIs, audits, inspections, and client feedback.</li><li>Develop and implement operational plans, schedules, and service improvement initiatives.</li><li>Maintain strong client relationships and serve as the primary liaison between the company and the client organization.</li><li>Ensure adequate staffing levels, training, and workforce management to meet operational requirements.</li><li>Manage budgets, cost controls, and resource allocation related to service delivery.</li><li>Prepare operational reports, performance reviews, and compliance documentation.</li><li>Address operational challenges, complaints, or service disruptions promptly and effectively.</li><li>Ensure adherence to company health, safety, environmental, and quality standards.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree or Diploma in Facilities Management, Healthcare Operations, Business Administration, or a related field.</li><li>Minimum 10 years of experience in facilities management, specifically in soft services operations.</li><li>Minimum 5 years of experience managing services in healthcare facilities such as hospitals, clinics, or medical centers.</li><li>Joint Commission International (JCI) awareness; Key Performance Indicator (KPI) management; incident management; Health &amp; Safety (HSE) induction</li><li>Strong communication and client relationship management abilities.</li><li>Ability to manage multiple services and operational priorities in a high-demand environment.</li><li>Proficiency in reporting, documentation, and performance monitoring systems.</li><li>Knowledge of health and safety regulations applicable to healthcare and facilities management operations.</li></ul>Work Location: In person

Integrated Services Contract Manager

El Toro Tex-Mex Restaurants

Restaurant ManagerEl Toro Mexican Grill &ndash; Doha, Qatar Full-timeAbout El Toro Tex-Mex Restaurants QatarEl Toro Mexican Grill is a Tex-Mex restaurant in Doha offering authentic Mexican-inspired dishes such as tacos, burritos, and fajitas in a casual dining setting. The restaurant focuses on fast service, consistent food quality, and a welcoming dining experience for both dine-in and delivery customers.Job DescriptionEl Toro Tex-Mex Restaurants Qatar is seeking an experienced and customer-focused Restaurant Manager to oversee daily operations, manage staff, and ensure excellent service standards.This role is responsible for maintaining smooth restaurant operations, improving customer satisfaction, and driving overall business performance in a fast-paced food service environment.Responsibilities<ul><li>Oversee daily restaurant operations including dine-in and delivery services</li><li>Manage and supervise restaurant staff, including scheduling and performance</li><li>Ensure high standards of food quality, hygiene, and customer service</li><li>Monitor inventory levels and coordinate with suppliers for stock replenishment</li><li>Handle customer inquiries, feedback, and service recovery professionally</li><li>Track sales performance and assist in achieving revenue targets</li><li>Ensure compliance with health, safety, and food handling regulations</li><li>Train and onboard new staff members</li><li>Maintain cleanliness and organization of the restaurant</li><li>Prepare daily reports and operational updates for management</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality, Business, or related field (preferred)</li><li>Proven experience as a Restaurant Manager or in a supervisory role</li><li>Strong leadership and team management skills</li><li>Excellent communication and customer service abilities</li><li>Knowledge of restaurant operations, food safety, and service standards</li><li>Ability to work in a fast-paced and high-pressure environment</li><li>Strong problem-solving and decision-making skills</li></ul>Preferred Qualifications<ul><li>Experience in Tex-Mex, casual dining, or fast-casual restaurant concepts</li><li>Familiarity with POS systems and restaurant management software</li><li>Experience managing delivery platforms and online orders</li></ul>Why Join El Toro Tex-Mex Restaurants Qatar?<ul><li>Opportunity to lead operations in a growing restaurant brand</li><li>Dynamic and fast-paced work environment</li><li>Career growth opportunities in hospitality management</li><li>Exposure to both dine-in and delivery-based operations</li><li>Supportive team and structured work environment</li></ul>Work Setup &amp; Benefits<ul><li>Shift-based schedule including weekends and holidays</li><li>Competitive salary (based on experience)</li><li>Performance-based incentives (if applicable)</li><li>Health insurance and paid leave</li></ul>Job Types: Full-time, Contract, Permanent Contract length: 12 monthsPay: QAR60.00 - QAR250.00 per hourExpected hours: 20 per weekWork Location: In person

Restaurant Manager

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