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First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

Gargash Insurance

Customer Service Officer - Non-Motor - Abu Dhabi Job Description Underwriting/Placement and Servicing for New Clients and Managing Existing clients Eligibility Criteria : Placement:<ul><li>Developing strong relationships with underwriters and operational staff in the Insurance Market to enhance collaboration and maximize business opportunities.</li><li>Ensuring successful placement of general Insurance business for Gargash clients in the local/ regional market by leveraging market knowledge and negotiating the best rates.</li><li>Negotiating target rates with the Market.</li></ul>Account Management:<ul><li>Advising clients on renewals, managing relationships with key stakeholders, and delivering outstanding service to them.</li><li>Working with clients to expand and develop their coverage to ensure they have the right cover.</li><li>Ensuring retention levels and targeted department budget is met.</li><li>Support the business development colleagues to achieve business objectives.</li><li>Working in a compliant and timely manner on renewals</li></ul>

Customer Service Officer - Non-Motor - Abu Dhabi

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Confidential

<div>
 
 The role of the Hard Services officer will be to manage, monitor and review the services provided by the third party service providers. The candidate is required to have sound knowledge in the MEP systems enabling to support the delivery of professional and high-quality building and engineering facilities services by overseeing and monitoring the performance and adherence to SLA of third-party contractors, vendors, service providers, as well as conducting small maintenance projects.
 
 
 Operational Readiness Phase
 
 
 &bull;The Hard Services officer will be part of the Operational Readiness Team and will execute all the tasks assigned by the Hard Services Specialist , according with the Operational Readiness Plan&rsquo;s Work Streams as: Construction Handover, Procurement and Contracting, Operations Management, CAFM implementation, etc&hellip;
 
 
 Steady State Operations
 
 
 &bull;Provide technical expertise to ensure the efficient operation of the system and its maintenance.
 
 
 &bull;Review and amend the PPM checklist aligning with the best industry practices and experience.
 
 
 &bull;Assist the Hard FM Specialists to develop ,review and Follow-up on day to day maintenance activities based on PPM schedule and corrective maintenance work orders in the CAFM system.
 
 
 &bull;Carry out quantifiable inspections which are strategically aligned to cover all the inspections of the assets over a period of one year.
 
 
 &bull;Assist the Hard FM specialist to develop innovative methodologies and to adapt &ldquo;zero breakdown plan&rdquo; in the maintenance strategy.
 
 
 &bull;Ensure the Implementation of root cause analysis and condition based maintenance, predictive maintenance which will ensure that the maintenance is efficient and reliable.
 
 
 &bull;Assist Hard FM specialist to develop scope of work and BOQs for all the additional and on demand works.
 
 
 &bull;Prepare Performance management reports and participate in the service provider review meetings
 
 
 &bull;Monitor the work done by external contractors to ensure adherence to the Museum's standards and Health and Safety requirements.
 
 
 &bull;Communicate and ensure a collaborative environment of high performance teamwork with outsourced Maintenance teams, Facilities staff, Environment Health and Safety staff, consultants, and contractors.
 
 
 Coordinate with internal Supply Management to develop project sourcing strategy and research market for qualified suppliers of materials and services.
 
 
 &bull;Prepare purchase requisitions for management approval.
 
 
 &bull;Keep detailed records regarding maintenance activities.
 
 
 &bull;Assist with handling of contract administration including responding to requests for variations and claims.
 
 
 Minimum of 3-5 years of experience
 
 
 &bull;Experience in unique facilities with challenging environment ,where candidate&rsquo;s expertise, knowledge and attitude has been tested.
 
 
 Required Education / Qualifications
 
 
 &bull;Bachelor&rsquo;s degree in engineering.
 
</div>

Hard Services Officer

XAD Technologies

Job Title: NOC OfficerJob Purpose: Coordinating with multiple government authorities (SEWA, SRTA, FEWA, Sharjah Municipality, Ajman Municipality, UAQ Municipality Municipality, RAK Municipality) and telecommunication companies Etisalat, to secure No Objection Certificates, crucial for advancing key projects.Job Location: ABU Dhabi<ul><li>Managed the end-to-end submission and approval process for permits, ensuring compliance with regulatory standards and facilitating project adherence.</li><li>Liaised with private sector entities to streamline NOC issuance, effectively reducing project delays and maintaining continuity.</li><li>Utilized problem-solving and organizational skills to navigate complex bureaucratic procedures, securing necessary clearances for project execution.</li><li>Kept abreast of regulatory changes, offering expert guidance on NOC-related matters to support informed decision-making in project planning.</li><li>Fostered and maintained constructive relationships with stakeholders in government and private sectors, improving efficiency in the NOC acquisition process.</li><li>Orchestrated regular meetings with stakeholders to ensure alignment of government authority support with project goals and timelines.</li><li>Developed comprehensive site plans and layouts to acquire permissions for site works, contributing to the smooth progression of projects.</li><li>Collaborated with client management to strategize operations, ensuring high quality service delivery and efficient daily operation</li></ul>We offer attractive salary, candidates interested to work with us in United Arab Emirates may forward their updated CV to recruitmentxtnrshj@gmail.comJob Type: Full-timePay: AED6,500.00 - AED7,500.00 per month

NOC Officer

CAPSTONE REAL ESTATE L.L.C

Capstone Real Estate is Hiring!Position: Sales OfficerLocation: Abu DhabiJob Summary:We are seeking a dynamic and motivated Sales Officer to join our real estate team.Qualifications &amp; Skills:<ul><li>Proven experience in real estate sales or a related field.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Familiarity with CRM systems and real estate software is a plus.</li></ul>What We Offer:<ul><li>Commission up to 60%</li><li>Fresh Leads</li></ul>Apply Now!Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

Sales Officer

Explore 1027+ Service officer in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.