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service officer

First Abu Dhabi Bank (FAB)

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Core Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Actively sell/cross-sell asset and liability products to new and existing customers
  </li>
  <li>
   Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
  </li>
  <li>
   Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
  </li>
  <li>
   Encourage customers to build their balances with the bank in order to migrate to higher customer programs
  </li>
  <li>
   Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
  </li>
  <li>
   Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
  </li>
  <li>
   Attract new customers to branch through personal relations and existing customer referrals
  </li>
  <li>
   Respond to call center regarding customer inquiries forwarded
  </li>
  <li>
   Meet individual sales targets
  </li>
  <li>
   Participate in and potentially lead daily retail sales team meetings
  </li>
  <li>
   Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
  </li>
  <li>
   NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
  </li>
  <li>
   Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School graduated
  </li>
  <li>
   2 years&rsquo; relevant experience in banking sector.
  </li>
  <li>
   Familiarity with bank products, customer experience and related policies and procedures
  </li>
 </ul>
</div>


Customer Service Officer

bankfab

<p></p><div><ul><div>Full-time</div><div></div><div>
Sub Division: PB Sales &amp; Distribution</div><div>
Division: Consumer Banking Group - UAE</div></ul><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
Core Responsibilities</p><ul><li>
Actively sell/cross-sell asset and liability products to new and existing customers</li><li>
Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit</li><li>
Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)</li><li>
Encourage customers to build their balances with the bank in order to migrate to higher customer programs</li><li>
Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres</li><li>
Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels</li><li>
Attract new customers to branch through personal relations and existing customer referrals</li><li>
Respond to call center regarding customer inquiries forwarded</li><li>
Meet individual sales targets</li><li>
Participate in and potentially lead daily retail sales team meetings</li><li>
Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download</li><li>
NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.</li><li>
Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
High School graduated</li><li>
2 years&rsquo; relevant experience in banking sector.</li><li>
Familiarity with bank products, customer experience and related policies and procedures</li></ul></div></div></div><div><p>
I'm interested</p></div><p>
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United Arab Bank

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Principal Accountabilities
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Service
  </strong>
  :
 </p>
 <p>
  Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Account Maintenance
  </strong>
  :
 </p>
 <p>
  Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Product Knowledge
  </strong>
  :
 </p>
 <p>
  Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Retention
  </strong>
  :
 </p>
 <p>
  Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Complaint Resolution
  </strong>
  :
 </p>
 <p>
  Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compliance and Risk Management
  </strong>
  :
 </p>
 <p>
  Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 </p>
 <p>
  Compliance and Adherence to Consumer Protection Regulation and Standards:
 </p>
 <ul>
  <li>
   Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
  </li>
  <li>
   Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
  </li>
  <li>
   Ensure adherence to the guideline for people of determination and vulnerable people.
  </li>
  <li>
   Ensure customer complaints are logged and resolved on timely basis.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Record Keeping and Documentation
  </strong>
  :
 </p>
 <p>
  Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross-Selling and Recommendation
  </strong>
  :
 </p>
 <p>
  Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Team Collaboration
  </strong>
  :
 </p>
 <p>
  Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Continuous Improvement
  </strong>
  :
 </p>
 <p>
  Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technology Proficiency:
  </strong>
 </p>
 <p>
  Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirement (Qualification/Experience)
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
  </li>
  <li>
   Additional certifications in banking or customer service.
  </li>
  <li>
   Minimum 2- 3 years of experience in a retail banking or branch banking environment.
  </li>
  <li>
   Proven track record in customer service and sales roles.
  </li>
  <li>
   Strong interpersonal and communication skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Enova by Veolia

<div>
 <p>
  <strong>
   <u>
    Job Purpose
   </u>
  </strong>
 </p>
 <p>
  To coordinate all administrative and logistical needs for outsourced soft services including cleaning, security, urban cleaning, waste collection, pest control, landscaping, laundry management, transportation management, and accommodation management, in order to provide the assets and elements within the facility/ premises with those services and improve both the internal and external customers&rsquo; satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Accountabilities
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Support to manage subcontracts, audits &amp; reports of all soft services.
  </li>
  <li>
   Perform the day-to-day administration support needed by the department/project and maintain updated computerized records of activities to help in ensuring high productivity and a smooth flow of activities.
  </li>
  <li>
   Assist the line manager in any work needed such as drafting agreements, researching for suppliers, analyzing supplier evaluation results, updating records, coordinating meetings with tenants, customers, service providers, etc. to ensure that the necessary support and coordination is being provided to the line manager.
  </li>
  <li>
   Development of SLA/KPIs, budget and cost models.
  </li>
  <li>
   Deploy, control and report on SLA/KPIs.
  </li>
  <li>
   Analysis of waste disposal, audits &amp; permits for hazardous waste disposal.
  </li>
  <li>
   Liaise with different departments to figure out the required deployment plan and continually adjust it to the needs of the project.
  </li>
  <li>
   Coordinate with all departments to complete project milestones including but not limited to: receive Quotations provided by suppliers offering required services, prepare Purchase Orders and Vendor Contracts, and forward same for approval to the line manager (depending on the delegation of authority and purchasing policy).
  </li>
  <li>
   Follow up with line manager on the status of documents issued for signature and approval, make any necessary amendments as advised, forward same to suppliers, and follow up with suppliers on the delivery to ensure the provision of products/ services on time.
  </li>
  <li>
   Receive invoices from suppliers, vendors and proactively seek approval of the line manager on same as per the set standards and policies, post the invoice on the system, and send the invoice &ndash; along with all relevant documents &ndash; to the Finance department with the proposal transmittal for processing.
  </li>
  <li>
   Maintain records of all Purchase Orders sent and invoicing transactions, and update the log regularly to ensure that all data/ information pertaining to the purchase of soft services is accurate and up to date.
  </li>
  <li>
   Handle all archiving, filing, and record keeping of all documents IMS documentation related to soft services, contracts and agreements, customer quotations, purchase orders, etc. to ensure easy future reference to them.
  </li>
  <li>
   Attend meetings as necessary, prepare the Minutes of Meetings and communicate an action plan accordingly
  </li>
  <li>
   Coordinate with relevant parties to ensure that the appropriate cleaning, security, urban cleaning, waste management and pest control services are being provided, receive any remarks and complaints that they have, and forward same to the line manager for action.
  </li>
  <li>
   Follow all relevant policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
  </li>
  <li>
   Make sure the IMS procedures, documents &amp; record formats related to soft services are up to date and reflecting the actual practice.
  </li>
  <li>
   Assist in the preparation of timely and accurate statements and reports to meet the Company&rsquo;s requirements, policies, and standards.
  </li>
  <li>
   Ensure all relevant quality, health, safety, and environmental procedures, instructions, and controls are adhered to so that the safety of employees, quality of products/ services, and environmental compliance can be guaranteed.
  </li>
  <li>
   Liaise with HSEQ officer to issue &amp; update risk assessments, and implement the risks control measures
  </li>
  <li>
   Perform other related duties or assignments as directed.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications, Experiences, Skills
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Diploma in Business Administration, Hotel &amp; Restaurant Management or any related field
  </li>
  <li>
   5-7 years&rsquo; experience in coordinating soft services within large facilities; exposure to facilities management and maintenance jargon and knowledge of basic HR and procurement functions is preferable
  </li>
 </ul>
</div>


Soft Services Officer

Pure home premiun properties

<p><b>Job Title:</b> Administration Officer</p><p><b>Department:</b> Administration<br/><b>Location:</b> Abu Dhabi UAE<br/><b>Visa :</b> Own Visa</p><p><b>Experience : UAE experience mandatory minimum 2 years </b></p><p><b>Job Summary:</b></p><p><b>Key Responsibilities:</b></p><ul><li>Oversee day-to-day administrative operations and office management.</li><li>Supervise and coordinate the work of administrative staff (receptionists, clerks, office assistants, etc.).</li><li>Develop and implement administrative systems, policies, and procedures.</li><li>Manage office supplies, equipment, maintenance, and inventory control.</li><li>Organize and maintain office records, contracts, and confidential documents.</li><li>Handle facility management tasks including liaising with vendors, building management, and service providers.</li><li>Coordinate company events, meetings, and internal communications.</li><li>Ensure compliance with health and safety regulations in the office.</li><li>Manage administrative budgets and monitor expenses.</li><li>Support HR and Finance departments with administrative tasks when required.</li><li>Oversee travel arrangements, visa processing, and accommodation for staff and executives.</li><li>Maintain strong internal communication and ensure a productive working environment.</li></ul><p><b>Qualifications and Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).</li><li>Minimum 5 years of experience in administrative or office management roles.</li><li>Proven leadership and team management skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Strong interpersonal and communication skills.</li><li>Proficiency in Microsoft Office Suite and office management software.</li><li>Knowledge of administrative policies, procurement, and office systems.</li><li>Attention to detail and ability to work independently under pressure.</li><li>Ability to adapt in a fast-paced and dynamic work environment.</li></ul><p><b>Working Conditions:</b></p><ul><li>Office-based role with standard working hours.</li><li>Own Visa Required ( Family or employment + NOC )</li><li>Located in Abu Dhabi and available to join immediately .</li></ul><p>PS : We don't conduct online interviews .</p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p>

Administration Officer

<div></div><div><div>Overview
</div><div>Ground Safety Officer will serve as principal advisor to the Ground Safety Manager and Program Manager on all ground safety matters. Responsible for advising and aiding the Ground Safety Manager in developing and managing a command ground safety program The Ground Safety Officer will be required to coordinate all ground safety matters among the Command&rsquo;s Staff and will maintain and report appropriate detailed ground safety records and mishap statistics and recommend and establish required corrective safety actions. Additionally, Ground Safety Officer is responsible to collect, analyze and communicate actionable information to assist Commanders in preserving/protecting military combat resources.<br>
<br>
Also will be responsible for:<br>
<br>
1. The formulation of a safety managment system for all ground activity,<br>
2. The incorporation of safety standards and procedures for all ground functions and activities.<br>
3. The coordination of all safety matters among an organization staff.<br>
4. The formal investigation of ground mishaps and incidents.<br>
5. The identification of hazards and risk in daily ground activity.<br>
6. The establishment of a Safety Council for the purpose of setting goals, managing assets, and reviews safety-related requirements and recommendations.<br>
7. The tracking and reporting of safety deficiencies, inspection, incidents, violations and corrective action.<br>
8. The practices and promotion of safety awareness.<br>
9. The establishment of safety training to promote hazard awareness and the safety integrate in unit activities.<br>
10. Collect, analyze and communicating actionable information to assist Commanders in preserving/protecting military combat resources.<br>
11. Collaborate with customer safety &amp; standarization on regular basis and convey ground safety incident reports once occured.
<br>
12. Establish and promote a Just Safety Culture for the program.
</div><div></div><div>Nationality
</div><div>No Restriction
</div><div></div><div>Qualification
 </div><div><div>- Diploma (Aircraft Maintenace ).<br>
<ul><li>Certification from a recognized Aviation Safety Course; Accident Avoidance Training; Composite Risk Management (CRM) Training; and Hazardous Materials Training.</li></ul></div>
</div><div></div><div>Experience
 </div><div>- Minimum of 5 Years 5 years of direct related military experience as an unit Safety Officer or 10 years of direct related civilian experience as an safety professional.</div></div><div></div>

Officer - HSE

NMC Health plc

<div><ul><li><div><p>The Resubmission Officer will be responsible for filing and tracking insurance claims, process insurance and disability claims in a timely manner.
</p></div></li><li><div><p>Process the Resubmission of rejected claims on the system, follow up with respective doctors for justification if necessary and prepare them for resubmission.
</p></div></li><li><div><p>Ensure that all concerned teams such as Patient Admin staff, coders, doctors are updated on time with the rejections and corrective action is taken to avoid such instances in future.
</p></div></li><li><div><p>Submit the claims with proper codes and format to insurance companies within the stipulated time.</p></div></li></ul></div>
<br><div><ul><li><div><p>The Resubmission Officer will be responsible for filing and tracking insurance claims, process insurance and disability claims in a timely manner.
</p></div></li><li><div><p>Process the Resubmission of rejected claims on the system, follow up with respective doctors for justification if necessary and prepare them for resubmission.
</p></div></li><li><div><p>Ensure that all concerned teams such as Patient Admin staff, coders, doctors are updated on time with the rejections and corrective action is taken to avoid such instances in future.
</p></div></li><li><div><p>Submit the claims with proper codes and format to insurance companies within the stipulated time.</p></div></li></ul></div>
<br><div><p>Minimum of 1 years of experience in the Insurance Department.
</p><p>Knowledge of Claims Resubmission, Spreadsheets, and Software Modules.
</p><p>Skills in Current Procedural Terminology (CPT) Coding.
</p><p>Must have CPC certification</p></div>

Submission & Resubmission Officer

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951 service officer jobs IN Abu Dhabi

Customer Service Officer

Customer Service Officer

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Soft Services Officer

Administration Officer

Officer - HSE

Submission & Resubmission Officer