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assistant director counseling center social justice Jobs in Baltimore

case management specialist Jobs in Baltimore

case management specialist

case manager

case manager (10543)

fully licensed therapist (lcpc / lcsw-c) Jobs in Baltimore

fully licensed therapist (lcpc / lcsw-c)

social worker

MedStar Health

<div>About this Job:
<div><p>
Job Summary:</p></div><p></p><div><p><br>
MedStar Health is looking for an LMSW/LMGW Inpatient Case Manager to join our team! The ideal candidate will show professional competency as a general practitioner of Occupational Therapy, independent use of varied evaluation and treatment approaches, and excellent verbal and oral communication skills.</p></div><div><p>
As an LMSW/LMGW Inpatient Case Manager, you will serve as a member of the Case Management Team. Facilitates the delivery of quality, cost effective, patient-centered care from pre-admission through post-discharge. Ensures the care is designed to meet individualized patient outcomes. Monitors the care and services delivered to selected patient populations during the acute hospital stay, promotes effective case management and utilization of resources, and works to achieve optimal clinical and resource outcomes.</p></div><div><p>
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the &quot;Healthiest Maryland Businesses&quot;. Apply today and learn how MedStar Health can be your next great career move!</p><p></p><div><p><br>
Primary Duties:</p></div><div><ul><li><p>
Collaborates with the multidisciplinary health care team to develop and coordinate the plan of care. Demonstrates the ability to develop a plan of care that addresses needs across the continuum; develop long- and short-term goals with specific time frames for resolution; identify specific services to be provided in the care plan; include the family/care-giver in the plan of care; and show life planning contingencies such as power of attorney and/or advance directives. Collaborates with and completes referrals to appropriate community agencies for assistance based on patient needs. Initiates referrals in a timely manner. Uses responses to help patients resume life in the community and/or adjust to lifestyle changes.</p></li></ul></div><div><ul><li><p>
Communicates daily with direct caregivers and case management triad regarding patient and family responses to plan of care, identification of problems, discharge planning, and payor concerns such as LOS. Identifies delays in care and quality/risk issues and communicates information to appropriate individuals and departments. Completes psychosocial history or socioeconomic assessment as determined by healthcare team or high-risk indicators. Coordinates the completion of requisite forms by doctors, patients, and families for any services required.</p></li></ul></div><div><ul><li><p>
Maintains accurate and timely documentation of case management activities to ensure that physicians and caregivers are well informed regarding the discharge plans. Adheres to all policies and procedures regarding documentation and confidentiality of information. Demonstrates knowledge of the dynamics of abuse/neglect, including identification and reporting laws. Coordinates investigating law enforcement, protection agencies, hospital security, risk management, and healthcare teams. Demonstrates knowledge of community resources serving high social risk populations.</p></li></ul></div><div><ul><li><p>
Develops and maintains information on community resources and referral requirements based on patient population as identified in the unit scope of practice. Facilitates communication between the patient and family and the healthcare team. Assesses and communicates the patient's social, cultural, emotional, and economic problems to medical staff and other healthcare providers as needed. Effectively intervenes with patient/family in resolving emotional/behavioral obstacles to patient's progress, recovery, and disposition. Initiates and participates in multidisciplinary discharge planning rounds and collaborates with internal and external health care providers, patients, and families to develop comprehensive discharge plans.</p></li></ul></div><div><ul><li><p>
Maintains professional growth in managed care, care management, other health care, financial trends, clinical practice, and research. Organizes individual workloads and sets appropriate priorities based on the patient&rsquo;s medical plan, the patient&rsquo;s needs, policy, and procedures. Provides clinical assessment, evaluation, and disposition of persons presenting with behavioral health concerns or illness.</p></li></ul></div><p></p><div><p><br>
Qualifications:</p></div><div><ul><li><p>
Master's degree in social work from a school accredited by the Council on Social Work.</p></li></ul></div><div><ul><li><p>
Valid Social Worker license in the District of Columbia or Maryland depending on work location.</p></li></ul></div><div><ul><li><p>
Experience in social work in a hospital setting preferred.</p></li></ul></div><div><ul><li><p>
Experience in care/case management preferred.</p></li></ul></div><div><ul><li><p>
CCM - Certified Case Manager preferred.</p></li></ul></div></div>
This position has a hiring range of : USD $61,838.00 - USD $111,259.00 /Yr.</div>

LMSW/LMGW Inpatient Case Manager

Housing Authority of Baltimore City

<div><p><b>About Us</b></p><p>
Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.</p><p></p><p><b><br>
HABC Benefits</b></p><p><i>
Health and Well-Being</i></p><p>
At the Housing Authority of Baltimore City (HABC), we offer a competitive benefits package that supports our recruitment and retention goals and meets the diverse, evolving needs of our employees. HABC&rsquo;s comprehensive benefit package includes:</p><p><b>
Vacation and Leave</b></p><ul><li>
Universal leave program</li><li>
12 paid holidays</li></ul><p><b>
Health and Wellness</b></p><ul><li>
Medical and dental insurance</li><li>
Employer‑paid vision coverage</li><li>
Flexible Spending Accounts (FSA)</li><li>
Employee Assistance Program (EAP)</li><li>
Free health and wellness programs</li></ul><p></p><p><b><br>
Position Summary</b></p><p>
Under general supervision, performs responsible work to coordinate and monitor Housing Choice Voucher Program and/or public housing residents&rsquo; participation in the Family Self-Sufficiency Program (FSSP). Performs responsible engagement/recruitment, retention, and case management work for FSSP participants. Duties include: (1) performing outreach, recruitment and engagement activities to promote FSSP participation; (2) providing case management services to FSSP participants; and (3) monitoring the progress and overall participation of FSSP participants. Performance of the duties requires knowledge of social services, socio-economic issues/problems facing low-income/disadvantaged residents/families, and knowledge of counseling methods and techniques. The position involves the assignment of a large caseload of individuals and families across several locations throughout the Metropolitan Baltimore area.</p><p><i>
All activities must support the Housing Authority of Baltimore City (&ldquo;HABC&rdquo; or &ldquo;Authority&rdquo;) mission, strategic goals, and objectives.</i></p><p></p><p><b><br>
Essential Duties and Responsibilities</b></p><p><i>
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.</i></p><ul><li>
Performs FSSP participant outreach, recruitment, engagement, and retention activities.
</li><li>Conducts FSSP participant orientation and informational seminars/workshops.</li><li>
Provides case management and counseling services to assigned FSSP participants.</li><li>
Provides social service, medical, mental health, and other referrals to assigned FSSP participants as needed.</li><li>
Monitors and tracks assigned FSSP participants&rsquo; progress.</li><li>
Maintains accurate and up-to-date case files on all assigned FSSP participants.</li><li>
Promotes socialization and other activities to improve the quality of life of FSSP participants.</li><li>
Prepares and submits activity reports.</li><li>
Performs other duties as assigned by the Social Work Supervisor II and the Director of Resident Services.</li><li>
Performs other duties as assigned.</li></ul><p></p><p><b><br>
Minimum Education, Training, and/or Experience</b></p><p>
Graduation from an accredited college or university with a Bachelor&rsquo;s Degree in Business Administration, Sociology, Psychology, Social Work, or a related field preferred. At least two (2) years of responsible experience in the human/social service field preferred. Any equivalent combination of education, training and experience which provides the required knowledge and abilities may be considered sufficient.</p><p>
Must possess a valid state of Maryland driver&rsquo;s license and be insurable under the Authority&rsquo;s plan. Must be eligible for coverage under the Authority&rsquo;s fidelity bond. Must be available to work some evenings and weekends when necessary.</p><p></p><p><b><br>
Special Requirements</b></p><ul><li>
Possession of a valid Maryland driver's license.</li><li>
Must be able to be covered under the Authority's vehicle insurance policy.</li></ul><p></p><p><b><br>
Other Requirements:</b></p><ul><li>
Availability to work some evenings and weekends as needed.</li><li>
Successful completion of a prescreening investigation, including verification of employment history and education credentials.</li><li>
A 6-month probationary period applies to this full-time permanent position.</li><li>
Must not engage in private real estate business.</li></ul><p></p><p><b><i><br>
This job posting will remain open until August 12</i></b><b><i>th</i></b><b><i>, 2026.</i></b></p></div>

Workforce Case Manager

IKEA

<div><div><p>&quot;You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.</p>
<p>A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and . Join the team and start a better life for yourself.&quot;</p>
<div><div><ul><li><div><div>Location</div>
<div>Baltimore</div>
</div></li><li><div><div>Employment type</div>
<div>Full Time Temporary</div>
</div></li><li><div><div>Department</div>
<div>People &amp; HR</div>
</div></li><li><div><div>Anticipated Closure Date</div>
<div>2026-08-12</div>
</div></li></ul></div></div><div>You already applied for this job.
<div>
<div> Bilingual GBO People Services Specialist(Temporary) with Facebook Bilingual GBO People Services Specialist(Temporary) with LinkedIn Bilingual GBO People Services Specialist(Temporary) with Twitter
</div></div></div></div><div><div><div><div><div>Candidate profile (title) What you'll need to have
</div><div>Candidate profile (text) - Default language &bull; University degree and 1 year of related experience, or minimum 3 years of related experience
<br>
<ul><li>3 &ndash; 5 years&rsquo; experience in a d services/call center environment for a large national company.
</li><li>1 &ndash; 3 years&rsquo; experience with SAP, HRMS or other related HRMS software.
</li><li>1 &ndash; 3 years&rsquo; experience in Human Resources, including concepts and administration of Payroll, Benefits, Compensation, and/or Recruitment.
</li><li>Basic knowledge and understanding of Federal, State, and Local legislative employment and health care laws and regulations
</li><li>Proven experience providing an excellent level of customer service through live phone calls, email, and chat
</li><li>Strong oral and written communication skills
</li><li>Ability to handle confidential information with discretion
</li><li>Excellent time-management skills
</li><li>Demonstrated proficiency with the use of a computer and software applications including Microsoft Office.
</li><li>Interpersonal skills and comfortable working with all levels in the organization
</li><li>Bilingual in English and French
</li></ul><br>
JOB TYPE: Temporary(180 Days) High Potential to be Permanent, Full-Time, Hourly
<br>
<br>
HOURS LEVEL: HL3 (34-40 hours/week)
<br>
<br>
AVAILABILITY REQUIRED- 8:00 AM-5:00 PM Monday through Friday, 9:00 AM-6:00 PM Saturday
<br>
<br>
HYBRID WORKPLACE: 3 days onsite in the GBO in White Marsh, MD , 2 days remote. Tuesdays and Wednesdays are mandatory onsite.
<br>
<br>
Candidate must be commutable to White Marsh, MD. There is no relocation for this position.
<br>
<br>
PAY RANGE: $21.92-$30.97
<br>
<br>
BENEFITS ELIGIBLE: Yes
<br>
<br>
Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check as a condition of employment for this role.
</div><div>Key responsibilities (title) What you'll be doing day to day
</div><div>Key responsibilities (text) &bull; Execute work to capture and maintain all relevant co-worker life cycle data in the
<br>
appropriate systems to achieve operational goals and objectives.
<br>
<ul><li>Execute work to produce all relevant human resource documentation complying with relevant legislation, service level agreements, Ingka policies, guidelines, as well as operational goals and objectives, updating working guidelines and documentation according to changes.
</li><li>Collaborate with stakeholders to participate in relevant human resource internal activities to ensure accuracy and timeous delivery of personnel administration, as well as P&amp;C services that achieve operational goals and objectives.
</li><li>Seek guidance from relevant stakeholders to develop own goals and objectives that are in line with team goals and objectives.
</li><li>Monitor the quality of services in the area of responsibility and partner with other internal and external departments and P&amp;C locations to address all issues, in cooperation and upon consultation with Team Leaders/PA/PY Manager.
</li></ul></div><div>Team vision ( title) About this work area
</div><div>Team vision (text) IKEA is all about people, and our team make sure to bring the best people on board to keep our strong spirit of togetherness. We believe that different experiences and backgrounds collectively make us wiser and stronger, and we ensure that our co-workers bloom into their best selves as they contribute to our business.
</div><div>Let's connect !
</div><div>Let&acute;s connect At IKEA, taking care of our co-workers and their dependents is a top priority. That&rsquo;s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
<br>
<ul><li>Generous paid time off, holiday and sick time
</li><li>WiselyPay &ndash; get earned wages up to two days early
</li><li>Paid parental leave (up to 16 weeks)
</li><li>KinderCare tuition discount
</li><li>Retirement and bonus plans
</li><li>Co-worker discount, meal deal, and referral bonus
</li><li>Pet insurance program
</li><li>Education assistance and learning programs
</li><li>Safety shoe reimbursement
</li><li>24/7 telehealth visits
</li><li>Dental and vision plans
</li><li>Medical and Rx plans (must work min. 20 hrs/wk)
</li><li>A fun and inclusive work environment<br>
</li></ul></div><div></div><div><br>
The starting rate/ salary for this position ranges from 21.92 USD to 30.97 USD and will be based on relevant work experience.
</div></div></div></div></div><div></div><div><div><div><div><div><div><h3 class="jobSectionHeader"><div><b>Why you will love us<br>
</b><br>
</div></h3></div></div><p></p><div><div>From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.<br>
<br>
</div><div></div><br>
<div>At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.<br>
<br>
</div><div></div><br>
<div>Our vision, &ldquo;to create a better everyday life for the many people&rdquo; inspires and guides us in everything we do. This is IKEA.</div>
</div></div></div><p></p><div><div><div><div><h3 class="jobSectionHeader"><b>What we all have in common</b></h3>
</div></div><div><ul><li>Living our values</li>
<li>Being your unique self, while respecting and including others</li>
<li>A passion for home furnishing</li>
<li>Performing &amp; delivering while learning &amp; developing</li>
<li>Having fun!</li></ul></div></div></div></div></div></div><div></div>

Bilingual GBO People Services Specialist(Temporary)

Baltimore Witness

<p><b>Job description</b></p><p><b>Job Summary</b></p><p>The Baltimore Witness Editorial Internship for Fall '26 offers aspiring journalists and storytellers a dynamic opportunity to develop their skills in digital journalism, multimedia content creation, and community-focused storytelling.</p><p>This paid internship is designed to immerse interns in the fast-paced world of hard news journalism, social media communication, and investigative reporting. Interns will contribute to producing compelling news stories, informative data pieces and engaging social media content that highlight violent crime in the city. Join us to gain hands-on experience in journalism and learn more about the local criminal justice system while making a meaningful impact through storytelling that informs and inspires.</p><p><b>Responsibilities</b></p><ul><li>Assist in researching, fact-checking, and writing news articles and feature stories aligned with journalistic standards and AP style guidelines.</li><li>Contribute to social media by developing engaging posts.</li><li>Participate in story development meetings, pitch ideas, and collaborate with team members to produce cohesive content.</li><li>Help with content editing and proofreading to ensure clarity, accuracy, and consistency across all materials.</li><li>Conduct research on community issues, background information for stories, and verify facts to uphold journalistic integrity.</li><li>Collect data on cases and insert that information into a proprietary database.</li></ul><p><b>Requirements</b></p><ul><li>Strong written communication skills.</li><li>Familiarity with social media platforms such as Twitter, Facebook, and Instagram.</li><li>Knowledge of AP style guidelines and experience with content editing or copy editing processes.</li><li>Ability to work independently as well as collaboratively within a team environment under tight deadlines.</li><li>Excellent research skills combined with attention to detail for fact-checking and accuracy assurance.</li></ul><p>This paid internship provides an invaluable platform for emerging journalists eager to sharpen their skills while contributing impactful stories of ongoing violent crime cases in the Baltimore City criminal justice system. This internship would be a perfect opportunity for criminal justice majors, legal studies majors and journalism majors.</p><p>Pay: $75.00 - $200.00 per month</p><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Baltimore Witness Editorial Internship for Fall '26

AMPORTS

<div><p><i>AMPORTS is a leading provider of port-based automotive and logistics services supporting customers across the United States. The Finance team supports accurate, timely financial processing and reporting at corporate and facility levels, enabling operational continuity and strong internal controls.</i></p>
<p><i>
 </i><b>Summary/Objective</b></p>
<p>
Responsible for ensuring smooth processes and the swift resolution of discrepancies and serves as the primary point of contact for OEMs.</p>
<p><b>
Essential Functions</b></p>
<p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ul><li> <b>Model, Kit, and BOM Management:</b></li></ul>
Create and update models, kits, and BOM (Bill of Materials) within the system to ensure alignment with operational requirements and accuracy. Ensure all kits are priced according to customer contracts.
<ul><li> <b>Error Resolution:</b></li></ul>
Collaborate with operations and IT teams to resolve system errors, focusing on ICL and OBT errors to reduce AR aging and ensure smooth operations.
<ul><li> <b>Revenue Audits:</b></li></ul>
Conduct weekly audits of the Earned Revenue Report to ensure accuracy and compliance with financial standards. Distribute the audited reports to Office Accounting Managers (OAMs) for review and action.
<ul><li> <b>Billing Instructions:</b></li></ul>
Generate and send monthly billing instructions to the AR team to ensure accurate and timely invoicing.
<ul><li> <b>Primary Contact for OEM:</b></li></ul>
Act as the main contact for OEM regarding system and billing discrepancies. Work with internal teams and OEM contacts to address and resolve issues promptly and proactively.
<ul><li> <b>Manage and Oversee Account Coordinators:</b></li></ul>
Supervisors will manage and oversee Account Coordinators, ensuring alignment with operational needs and company objectives. In some instances, Supervisors and Account Coordinators may be the same person, allowing for continuity and efficiency in operations.
<p><b>
Competencies</b></p>
<ul>
<li>Strong understanding of Model, Kit, and BOM systems.</li>
<li>Proficiency in error resolution and troubleshooting within cross-functional teams.</li>
<li>Skilled in auditing, financial reporting, and billing processes.</li>
<li>Strong collaboration and communication skills, with the ability to work effectively with internal and external partners.</li>
<li>Detail-oriented with excellent problem-solving skills and the ability to manage multiple tasks efficiently.</li>
</ul>
<p><b>Supervisory Responsibility</b></p>
<p>
This position has direct reports.</p>
<p><b>
Work Environment</b></p>
<p>
Well-lighted, heated and/or air-conditioned indoor office, production setting, outdoor/indoor shop environment or enclosed vehicle with adequate ventilation and protection from extreme weather conditions.</p>
<p><b>
Physical Demands</b></p>
<p>
Light physical activity performing non-strenuous daily activities of an administrative or production/technical nature. Manual dexterity is sufficient to reach and handle items.</p>
<p>
Occasional lift to 25 pounds.</p>
<p><b>
Position Type/Expected Hours of Work</b></p>
<p>
This is a full-time position. Days and hours of work are primarily 8 hours each day, Monday through Friday on a day shift. This position often requires overtime.</p>
<p><b>
Travel</b></p>
<p>
Travel is not required for this position.</p>
<p><b>
Required Education and Experience</b></p>
<p>
Bachelor&rsquo;s degree (B.A) in accounting, finance, or a business-related field.</p>
<p>
Advanced Excel skills (data analysis, pivot tables, macros, VLOOKUP, and complex formulas).</p>
<p><b>
Compensation:</b></p>
<p>
This position has an annual salary of $55,000 to $60,000.</p>
<p><b>
Work Authorization/Security Clearance</b></p>
<p>
Must be able to obtain TWIC (Transportation Worker Identification Credential).</p>
<p><b>
Disclaimer + EEO Statement</b></p>
<p><i>
AMPORTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties and responsibilities may change at any time with or without notice.</i></p><h4 class="jobSectionHeader"><b>
Education</b></h4>
Preferred<ul><li>
Bachelors or better</li></ul><h4 class="jobSectionHeader"><b>
Skills</b></h4>
Preferred<ul><li>
Problem Solving</li><li>
Customer Focus</li><li>
Decision Making</li><li>
Communication</li><li>
Analytical Thinking</li></ul><h4 class="jobSectionHeader"><b>
Behaviors</b></h4>
Preferred<ul><li>
Team Player: Works well as a member of a group</li><li>
Innovative: Consistently introduces new ideas and demonstrates original thinking</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li><li>
Dedicated: Devoted to a task or purpose with loyalty or integrity</li></ul><h4 class="jobSectionHeader"><b>
Motivations</b></h4>
Preferred<ul><li>
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility</li><li>
Goal Completion: Inspired to perform well by the completion of tasks</li><li>
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization</li></ul><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Account Supervisor

Centurion Health

<div><p><b>Pay Rate: $29.20 - $39.50 /hour based on years of experience</b></p><p></p><p><b>
Centurion is proud to be the provider of comprehensive services to the Maryland Department of Public Safety and Correctional Services. </b>We are currently seeking a <b>Full-Time Day Substance Use Disorder (SUD) Assessor </b>to join our team at <b>Baltimore Central Booking and Intake Center (BCBIC) </b>located in <b>Baltimore, Maryland.
</b></p><p></p><p>The <b>Substance Use Disorder (SUD) Assessor</b> conducts initial and ongoing assessments of patients in substance use programs to determine substance use treatment needs. They conduct initial screening assessments for those entering the facility and refer patients for addiction medical, substance use counseling and re-entry services as needed. They are also responsible for following up with the patient to make sure they are receiving the desired resources. SUD Assessors also help the team identify people missed on the initial screening through working with the medical team, custody staff and making rounds on the housing tiers. SUD Assessors refer patients for SUD counseling and for coincident medical, mental health and re-entry services as needed.</p><p><b>
Shift: Day 7:30a-4:00p</b></p><ul><li>
Peer Recovery Specialist or bachelor&rsquo;s degree or higher in Behavioral or Social Sciences (Psychology, Social Work, Counseling or a related field)</li><li>
Comfort communicating with patients and communicating with healthcare providers</li><li>
Experience working in corrections/ substance use program preferred</li><li>
Must be appropriately and actively certified in Cardio-Pulmonary Resuscitation (CPR)/ BLS</li><li>
Ability to obtain a security clearance, to include drug screen and criminal background check</li></ul><p></p><p>
We offer excellent compensation and comprehensive benefits for our full-time team members including:</p><ul><li>
Health, dental, vision, disability and life insurance</li><li>
401(k) with company match</li><li>
Generous paid time off</li><li>
Paid holidays</li><li>
Flexible Spending Account</li><li>
Continuing Education benefits</li><li>
Much more...</li></ul></div>

Assessor SUD Program (SUD Treatment Facilitator)

Infinite Legacy

<p></p><div><p><b>General Job Summary:</b></p><p>
Under the general direction of the Regional Clinical Manager, Family Services - Tissue, the Tissue Family Services Coordinator 1 (TFSC 1) is responsible for coordinating a wide range of support for potential tissue/eye donor families. Information is to be articulated in an easily understood and accurate manner to families whose ability to process information is impaired by emotionally traumatic circumstances. Infinite Legacy&rsquo;s Tissue Family Services Coordinator 1 coordinates and facilitates emotional support during and after the discussion of the donation process. Rapport is established with donor families, Infinite Legacy team members, and hospital staff involved in the donation process. The Tissue FSC I will be aware and sensitive to diversity of all kinds (cultural, religious, educational, etc.) while working with families and hospital staff.</p><p></p><p><b><br>
Education and Experience:</b></p><ul><li>
Master&rsquo;s degree at an accredited college or university in social work, counseling, psychology, nursing, or related degree. Bachelor&rsquo;s degree will be considered if relevant experience is met.</li><li>
1- 2 years&rsquo; experience in an acute health care setting (preferred), hospice, bereavement counseling center, crisis intervention, etc. where there was active involvement in issues involving death, dying, grief and loss.</li></ul><p></p><p><b><br>
Required Skills/Abilities:</b></p><ul><li>
Ability to interact with grieving families in a supportive, empathic manner while taking into consideration actual or potential cultural diversities.</li><li>
Ability to communicate effectively, verbally and in writing to provide information to donor families, recipients, health care personnel and the general public.</li></ul><ul><li>
Ability to comfortably use technology to access and utilize Infinite Legacy databases, draft letters, send/receive email, and access the Internet for vital information/resources to assist donor families. Must have the ability to connect to the Internet safely with speeds capable of supporting both a VoIP phone and laptop. The requirements for such can change at any time and the user must be able to able to maintain current technologies.</li><li>
Must be highly accountable and able to work autonomously. Must possess a high level of self-motivation and well-developed time management, organizational, and problem-solving skills.</li><li>
Tissue FSCs will do twelve 12-hour shifts per month in addition to simulation time with both external and internal partners, team, and organizational meetings.</li></ul><p></p><p><b><br>
Duties/Responsibilities:</b></p><ul><li>
The Tissue FSC I will establish initial contact over the phone with the potential donor family and offer the option of tissue and eye donation in accordance with all state, federal and industry related regulations. Provides the family with a copy of an authorization or disclosure, Document of Gift if applicable and completes the medical/social history proficiently.</li><li>
The Tissue FSC I will provide trauma, grief, and bereavement support services for the family over the phone during initial contact. Tissue FSC I will identify if additional support is needed and connect the family with local hospital or community resources to provide additional support. In addition, the plans for grief and bereavement services will be communicated to the Aftercare Team at Infinite Legacy who is responsible for following the donor family after donation.</li><li>
Completes all necessary documentation within the time limits established by Infinite Legacy and its regulatory bodies.</li><li>
Collaborates with local funeral homes and whole-body donation programs to ensure that the donor family is supported, and the funeral home or whole-body donation program is aware of the tissue recovery process.</li><li>
Works in conjunction with appropriate Infinite Legacy staff during local tissue and eye cases. Collaborates closely with clinical personnel, DSC, Tissue AOC, HS, and TR during donor management to ensure that donor families&rsquo; needs are communicated to the Infinite Legacy team in addition to ensuring all case logistics are being communicated effectively to support donor and family needs during the donation process.</li><li>
Triages phone calls from families that are received from the Donor Services Center as it pertains to tissue donation needs, hospice referrals and medical evaluation for donation. At times collaboration with Hospice RNs, Nursing Homes or Assisted Living Facilities are needed to ensure the donors wishes can be honored.</li><li>
Navigates sensitive conversations as it pertains to the rejection of tissues post donation process. Initiates follow-up support over the phone to donor families as it relates to offering donor in spirit post donation should tissues be rejected or not able to be transplanted.</li><li>
Facilitates communication with outside OPO&rsquo;s who require local registry checks within IL&rsquo;s DSA. This includes DC, VA, and MD registry checks in a timely manner.</li><li>
Initiates follow-up support to donor and non-donor families when appropriate and is responsible for ensuring effective communication and documentation of aftercare components within the time limits established by Infinite Legacy and its regulatory bodies.</li><li>
Participates in continuing education as identified by the Family Services Manager &ndash; Tissue. This could be but is not limited to conversation coaching, SIM, educational seminars, and classes.</li><li>
Attend regularly scheduled Infinite Legacy staff meetings, FS team meetings, and case review.</li></ul><p></p><p><b><br>
Working Conditions:</b></p><ul><li>
Frequent prolonged use of computer screens may produce visual fatigue.</li><li>
Requires potential travel to donor hospitals, donor&rsquo;s family home for support during maternal blood draw process, off-site meetings, and Infinite Legacy functions in all weather conditions.</li><li>
Possible exposure to communicable diseases, hazardous materials, pharmacological agents with little likelihood of harm if established health precautions are followed.</li><li>
This position does not meet criteria to be eligible for Infinite Legacy&rsquo;s flexible scheduling program.</li><li>
Tissue FSCs are considered essential personnel and are expected to be available to work in inclement weather conditions.</li><li>
This position has a workload that is 100% clinical.</li><li>
Manual dexterity sufficient to operate telephones and computers.</li><li>
Ability to accurately communicate, converse, and exchange information in English over the telephone and in person.</li><li>
Computer literacy in a Microsoft Windows environment and demonstrated competency in the use of Microsoft Office software programs.</li><li>
This position is Level 2 &ndash; Minimal level of exposure to Bloodborne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research.</li></ul><p></p><p><br>
The employer retains the right to change or assign other duties to this position. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.</p></div><p></p>

Tissue Family Services Coordinator 1

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