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full stack developer - ii Jobs in Washington

full stack developer - ii

full stack software engineer Jobs in Washington

full stack software engineer

software developer

State of Washington

<div><div><div><h2 class="jobSectionHeader">Description</h2></div>
<div>Facilities, Technology &amp; Analytics Administration (FTAA) Senior Application Developer (Two Openings) 
Supports DSHS's Division of Child Support (DCS)
You join a team that keeps Washington&rsquo;s child support systems running smoothly for families, partners, and thousands of daily users. Your work as Senior Developer strengthens the tools that help parents receive and distribute support, and you play a central role in modernizing complex applications that serve communities statewide. You collaborate with experienced colleagues who value clear communication, thoughtful problem-solving, and practical solutions that make a real difference.
In this role, you will support enterprise systems that span legacy and modern technologies, and you help guide the shift toward more flexible, efficient, and secure platforms. You apply your technical depth to create reliable software, improve system performance, and shape future architectural direction. You also share your knowledge with teammates, offering guidance that strengthens the entire development group.
You have the flexibility to telework from anywhere within Washington State. You will collaborate with technical staff, managers, and partners across agencies, and you will contribute to decisions that influence long-term system health, modernization, and service delivery.
Some of what you will do<ul><li>
Lead technical development efforts for child support systems including design development, testing, implementation, and support.</li><li>
Architect enterprise solutions that support child support collection, distribution, and reconciliation across multiple platforms.</li><li>
Develop, maintain, and modernize enterprise applications using technologies, including .NET, VB6, COBOL, SQL, and related tools.</li><li>
Transform complex requirements into clear, well-tested technical solutions that meet state and federal standards.</li><li>
Improve application performance and reliability through code optimization, database tuning and process automation.</li><li>
Ensure compliance with IT policies, security standards, regulatory requirements, and quality benchmarks throughout the application lifecycle.</li><li>
Support critical services by diagnosing issues, restoring access, and resolving defects across the application stack.</li><li>
Guide modernization work by redesigning legacy applications, planning new architectures, and helping move hierarchical data into modern database designs.</li><li>
Mentor technical staff by sharing best practices, reviewing code, and supporting skill development across the team.</li><li>
Provide on-call support for critical child support systems.</li><li>
Resolve critical production issues by identifying root causes, implementing solutions, and ensuring timely restoration of critical applications.</li></ul>
Who should apply
You have deep experience creating and supporting enterprise software solutions and can work independently on complex, high-impact projects. You understand multiple development languages and frameworks, and you can apply that knowledge to both legacy and modern environments. You communicate clearly, write well, and collaborate effectively with technical and non-technical partners. You use good judgment, demonstrate integrity, and work respectfully with others.
You bring many of the following skills and strengths:<ul><li>
Enterprise software development with 10 or more years designing, building, and implementing technical solutions for large systems.</li><li>
Modern and legacy development using languages such as COBOL, C#, Visual Basic, and SQL.</li><li>
Architectural design including database structures, schemas, and integration across platforms.</li><li>
Secure development practices that protect sensitive data at the highest state-defined levels.</li><li>
Troubleshooting and root-cause work across multiple applications and environments.</li><li>
Software lifecycle knowledge includes planning, estimating, and supporting large-scale projects.</li><li>
Coaching and knowledge-sharing to help teammates grow and maintain consistent development standards.</li><li>
Understanding of child support program rules or the ability to learn them to inform technical decisions.</li></ul>
This role requires ten or more years of senior-level experience creating enterprise software solutions. You may meet the requirements through several experience and education pathways, but the core requirement is extensive, practical experience supporting complex systems.
Preferred knowledge, skills and abilities:<ul><li>
Designing and building front-end and back-end solutions using a variety of technologies.</li><li>
Guiding technical direction across multiple projects and supporting teams through complex decisions.</li><li>
Applying secure coding standards, performing code reviews, testing, and supporting all phases of the software development lifecycle.</li><li>
Communicating clearly, documenting work, and contributing effectively whether working independently, leading a team, or partnering with others.</li><li>
Advanced knowledge of database structures and schemas, plus familiarity with IRS Pub 1075 or similar frameworks for safeguarding sensitive data.</li><li>
Coaching technical staff on development best practices and architectural design; experience with financial systems is helpful but not required.</li></ul> 
These jobs are classified as IT Application Development-Senior/Specialist. Another Division of Information Technology Application Developer job ad. 
DSHS partners with people to access support, care, and resources. Questions? Please contact Recruiter, Jenny, at bastrjl@dshs.wa.gov or 360-725-5810 and reference #06193. Learn more about DSHS. 
The Department of Social and Health Services&rsquo; (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency&rsquo;s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.</div>
<div><h2 class="jobSectionHeader">Supplemental Information</h2></div>
<div>Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant&rsquo;s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here (Download PDF reader). Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position. 
E-Verify&reg; is a registered trademark of the U.S. Department of Homeland Security.</div></div></div>

DSHS FTAA IT Senior Application Developer

<div>About the Team:

STR's Analytics &amp; C2 Division develops novel technologies to solve challenging national security problems through advanced analytics. Our team consists of passionate and motivated individuals with degrees in engineering, computer science, mathematics, physics, and data science. We use our expertise and creativity to take innovative ideas from conception to mature implementation in order to improve mission success.

The Collaborative Autonomy and Control (CAC) Group in the AC2 Division works to build software systems that solve critical problems in the areas of uncrewed system autonomy, multi-agent collaboration, resource management, and control. By leveraging expertise in machine learning, algorithms, model-predictive control, and software development, we build tools that support tactical mission planning and execution, autonomous reasoning, and more.

The Role:

As an Autonomy Algorithms Lead Software Engineer, you will work as part of a tightly knit team to design, develop, implement, integrate, test, and demonstrate advanced algorithms and software systems for autonomous platforms. You will provide technical leadership and mentoring on programs working throughout the software and system development lifecycle, from early prototypes to integrated systems. Your work will develop a diverse set of software tools and applications for mission planning systems, automated control processes, unmanned platforms, DevSecOps, and CI/CD pipelines. This position is based in Woburn, MA or Arlington, VA, and will take advantage of STR's flexible, hybrid environment &ndash; when the work does not require use of STR's facilities, you are welcome to work remotely.

Who You Are:
<ul>
<li>Active Top Secret clearance with SCI eligibility, for which U.S citizenship is needed by the U.S government</li>
<li>BS in Computer Science or related technical field with 7+ years of experience</li>
<li>5+ years of experience with C++ or Java</li>
<li>Full stack development experience with a heavy focus on backend algorithmic development</li>
<li>Proven understanding of data structures, algorithms, concurrency, and code optimization of backend executables</li>
<li>Proven ability to develop, implement, integrate, and test autonomy algorithms and software</li>
<li>Not interested in Front end UI/UX or database management/interaction</li>
<li>Proven ability to work with research scientists to transition complex mathematical algorithmic concepts to software application</li>
<li>Proven ability to proactively lead and manage modest size engineering teams (5+ engineers) through complete Agile development lifecycle including task definition, delegation, and maintenance</li>
<li>Demonstrated success driving industry best practices in areas such as code review, unit testing, test coverage, static analysis, etc., to ensure mature, high quality software products</li>
<li>Experience in leading system/software architecture design</li>
<li>Comfortable working both with internal leadership and external customers in the development and execution of software product plans</li>
<li>Experience utilizing the following:
<ul><li>Object-Oriented Programming principles for large scale systems</li>
<li>Agile software lifecycle methodologies and tools, such as JIRA, Confluence, Gitlab, static analysis, etc</li>
<li>Test-driven development methodologies</li>
</ul></li></ul><ul><li>A demonstrated ability to adopt new languages, libraries, and technologies</li>
</ul>
Even Better:
<ul>
<li>MS or PhD in Computer Science or related technical field</li>
<li>Experience with the following:
<ul><li>Collection Orchestration</li>
<li>Satellite Constellation Management</li>
<li>Containerization and service-based architectures</li>
<li>Coordinating Electronic Warfare resources</li>
<li>Reinforcement learning</li>
<li>Agentic AI</li>
<li>Programming for embedded and physical devices</li>
<li>Multi-agent coordination of UxVs</li>
<li>MAVLINK or other C2 protocols</li>
<li>ROS</li>
<li>TAK</li>
<li>DevSecOps and CI/CD tool chains</li>
<li>Constraint satisfaction algorithms</li>
<li>Knowledge representation/ontologies</li>
<li>Python</li>
</ul>
</li></ul>Pay Information 
Full-Time Salary Range: $173,000 - $216,000

The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate's experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.<div>
STR is a growing technology company with locations near Boston, MA, Arlington, VA, near Dayton, OH, Melbourne, FL, and Carlsbad, CA. We specialize in advanced research and development for defense, intelligence, and national security in: cyber; next generation sensors, radar, sonar, communications, and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.

STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, and we go home at night knowing that we pushed the envelope of technology and made the world safer.

STR is not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe! Visit us at www.str.us for more info. 

STR is an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws.

If you need a reasonable accommodation for any portion of the employment process, email us at appassist@str.us and provide your contact info.

Pursuant to applicable federal law and regulations, positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws.</div></div>

Autonomy Algorithms Lead Software Engineer

Fidelity National Title Insurance

Job SummaryA leading provider of title insurance and transaction services to the commercial real estate and mortgage industries is seeking an experienced Commercial Title Underwriter / Commercial Counsel to support complex transactions and help drive continued growth across the DMV market. This role is ideal for a senior professional with deep technical expertise and strong industry relationships who thrives in a fast-paced, deal-driven environment.You will be part of a highly respected national commercial platform that handles some of the most sophisticated and high-value commercial real estate transactions in the country.Key Responsibilities<ul><li>Underwrite complex commercial real estate transactions, including multi-state, high-liability, and structured deals</li><li>Provide legal and underwriting guidance to internal teams and clients, including developers, lenders, attorneys, and investors</li><li>Evaluate and manage risk while delivering creative, business-oriented underwriting solutions</li><li>Draft, review, and negotiate title commitments, pro formas, endorsements, and related documents</li><li>Partner closely with sales and operations teams to support business development efforts and client retention</li><li>Serve as a trusted advisor to clients on title, coverage, and transactional structuring matters</li></ul>What We&rsquo;re Looking For<ul><li>Significant experience in commercial title underwriting and/or commercial real estate law</li><li>Strong knowledge of title insurance policies, endorsements, and regulatory frameworks</li><li>Proven ability to handle complex, high-value CRE transactions independently</li><li>Established relationships within the commercial real estate legal, lending, and developer communities</li><li>Exceptional analytical, problem-solving, and risk assessment skills</li><li>JD strongly preferred; active bar admission a plus (but not required depending on underwriting background)</li></ul>What We Offer<ul><li>Competitive compensation aligned to experience and production</li><li>Opportunity to work on institutional-quality transactions with a premier national platform</li><li>Access to industry-leading underwriting tools, support, and resources</li><li>A collaborative environment with top-tier professionals across sales, underwriting, and operations</li><li>The ability to build your reputation and influence within a leading national organization</li></ul>This is an excellent opportunity for a seasoned commercial underwriter or counsel seeking a sophisticated platform, strong deal flow, and the ability to make a meaningful impact on complex commercial transactions in a highly active market.Benefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Washington, DC 20036

Commercial Title Underwriter/Commercial Counsel

TechAnax LLC

Company Overview TechAnax LLC is a Service Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering innovative and reliable information technology solutions. We pride ourselves on upholding core values of integrity, trust, respect, and accountability while providing customized services across various IT domainsAvailability: Immediate Clearance: Ability to obtain and maintain required USDA security credentials Customer: USDA Work Site: On-site support at USDA facilitiesWork Schedule: Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM The Contract Period of Performance:Travel: Minimal/As required Work Level: Tier 2 IT Support Specialist Must be USA Citizen: YesSalary: $54,000-$60,000Position Overview: The Tier 2 IT Support Specialist provides advanced technical support to USDA customers by resolving complex hardware, software, and network-related issues escalated from Tier 1 service desk teams. This position serves as a key technical resource, providing on-site support, troubleshooting, incident resolution, and request fulfillment to ensure timely and effective customer service.The Tier 2 IT Support Specialist supports USDA end users through diagnosing and resolving technical issues, managing user accounts and assets, deploying hardware and software, and assisting with IT projects. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced support environment.Must Haves:<ul><li>U.S. Citizenship required.</li><li>Experience providing Tier 2 IT support in an enterprise environment.</li><li>Strong troubleshooting skills for hardware, software, and network-related issues.</li><li>Experience supporting Windows operating systems, desktop applications, and end-user computing environments.</li><li>Experience with ticketing systems such as Remedy, ServiceNow, or similar platforms.</li><li>Experience with user account management, software deployments, and computer imaging.</li><li>Strong customer service and communication skills.</li><li>Ability to work on-site during standard business hours.</li></ul>Key Responsibilities:Incident Response &amp; Resolution<ul><li>Respond to service desk escalations from the USDA&rsquo;s National Tier 1 Service Desk via the Remedy ticketing system.</li><li>Diagnose and resolve technical issues, including VPN connectivity, software updates, and password assistance for USDA-approved standard desktop software.</li><li>Address and resolve incidents, change requests, and work orders related to customer needs, ensuring timely completion and customer satisfaction.</li></ul>Technical Support &amp; Troubleshooting<ul><li>Provide on-site and remote support for hardware and software problems, including:</li><li>Diagnosing and repairing software and hardware issues.</li><li>Performing software installations, reinstallations, and deployments.</li><li>Imaging and configuring computers for USDA standards.</li><li>Addressing operating system upgrades and patch management.</li><li>Support telecommunications equipment, including VTC, VoIP, and WITS services.</li><li>Resolve networking issues, printer and peripheral malfunctions, and configuration errors.</li></ul>Account &amp; Asset Management<ul><li>Assist with account management tasks, including user account provisioning and password resets.</li><li>Manage hardware deployments, including loaner devices, ensuring proper asset tracking and configuration.</li><li>Participate in asset management and configuration management to maintain inventory accuracy and compliance.</li></ul>Customer Service &amp; Communication<ul><li>Deliver outstanding customer service through multiple support channels, including phone, remote access, and walk-in facilities.</li><li>Provide support across four USDA walk-in facilities, ensuring in-person resolution of technical issues.</li><li>Effectively communicate technical solutions to non-technical users to enhance the overall customer experience.</li></ul>Flexible &amp; Adaptive Support<ul><li>Offer flexible, on-demand support to meet fluctuating ticket volumes and project requirements.</li><li>Quickly adapt to increased workload demands and assist with special projects as needed.</li><li>Maintain availability for support during standard business hours, 8:00 AM to 4:30 PM, ensuring consistent coverage.</li></ul>Qualifications:<ul><li>Strong technical skills in diagnosing and resolving hardware and software issues.</li><li>Experience with VPN connectivity, networking support, and operating system upgrades.</li><li>Proficiency in account management, software deployments, and computer imaging.</li><li>Familiarity with telecommunications equipment, including VTC, VoIP, and WITS.</li><li>Knowledge of asset and configuration management practices.</li><li>Excellent customer service and communication skills, with a commitment to resolving issues efficiently and professionally.</li></ul>Preferred Experience:<ul><li>Experience in federal IT environments, particularly USDA.</li><li>Familiarity with Remedy, ServiceNow or similar ticketing systems.</li><li>Proficiency in supporting printers, peripherals, and networking hardware.</li></ul>About TechAnax:TechAnax, a Service Disabled Veteran Owned Small Business (SDVOSB), provides our customers with services and solutions from a company with core values and work ethics reflecting integrity, trust, respect, and accountability. We pride ourselves as a professional services company delivering customized information technology and management solutions.TechAnax is ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, and ISO/IEC 20243:2018 certified and appraised at CMMI-DEV ML3 and CMMI-SVC ML3. Member of Project Management Institute (PMI) and partnered with a variety of strategic manufacturers. Our solutions and core competencies include Program Management, System Engineering, Software Development, DevOps, Network Design and Engineering, Information Assurance, Service Desk Operations, Unified Communications, Secure Audio/Video Solutions, Data Center Hosting/Consolidation, Cloud Migration Planning, Cloud Hosting, FedRAMP, FISMA, Acquisition Support, Quality Assurance, Independent Verification and Validation, IT Solutions, and Product Sales.Pay: $54,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul>Work Location: In person

Tier 2 IT Support Specialist

DEF-LOGIX

<div>Location: Washington, DC (On-site) 
We are seeking a highly experienced Senior Penetration Testing, Software Assurance, and Vulnerability Assessment Engineer to provide technical expertise in penetration testing, software assurance, vulnerability assessment, and cybersecurity engineering. The successful candidate will support the identification, assessment, and mitigation of security vulnerabilities across enterprise, cloud, hybrid, and cross-domain environments while ensuring alignment with Federal cybersecurity requirements and best practices.

The ideal candidate will possess extensive experience performing penetration testing using automated tools, supporting secure engineering initiatives, and strengthening the overall cybersecurity posture of mission-critical systems.

Key Responsibilities:
<ul>
<li>Perform penetration testing using a range of automated tools to identify and validate security vulnerabilities.</li>
<li>Conduct software assurance activities to evaluate and improve application security.</li>
<li>Perform vulnerability assessments and recommend appropriate remediation strategies.</li>
<li>Support security patch management activities to reduce cybersecurity risk.</li>
<li>Provide cybersecurity engineering support for secure cloud and hybrid environments.</li>
<li>Support cybersecurity activities involving Cross Domain Solutions (CDS).</li>
<li>Develop technical findings, risk assessments, and remediation recommendations.</li>
<li>Collaborate with Government stakeholders and technical teams to improve system security and resilience.</li>
<li>Support the implementation of cybersecurity best practices across enterprise environments.</li>
</ul>
Minimum Qualifications:
<ul>
<li>Minimum 10 years of demonstrated cybersecurity experience.</li>
<li>At least 2 years of recent experience in each of the following areas:</li>
<li>Software assurance</li>
<li>Penetration testing using a range of automated tools</li>
<li>Vulnerability assessment</li>
<li>Security patch management</li>
<li>Secure cloud and hybrid engineering</li>
<li>Cross Domain Solutions (CDS)</li>
<li>Demonstrated experience identifying, assessing, and mitigating cybersecurity vulnerabilities.</li>
<li>One of the following qualification paths:</li>
<li>Certified Ethical Hacker (CEH) and Certified Information Systems Security Professional (CISSP) certifications, in good standing; or</li>
<li>Comparable demonstrable experience.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Current or prior experience supporting the U.S. Department of Homeland Security (DHS).</li>
<li>Demonstrated experience working within DHS organizations or supporting DHS penetration testing, software assurance, and vulnerability assessment initiatives is highly preferred.</li></ul></div>

Senior Penetration Testing, Software Assurance and Vulnerability

OBXtek Inc.

<div>Responsibilities:
<div>
OBXtek is staffing a Tier 2 After Hours Technical Support function for the United States Department of Agriculture (USDA) Client Experience Center (CEC). The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal supervision.</div> 
Work Schedule &amp; Remote Requirements
This is a fully remote, after-hours position. After Hours staff will have a schedule made up of one or two shifts. 
Shifts:<ul><li>
Evening shift: 4:30 PM &ndash; 1:00 AM.</li><li>
Overnight shift: 12:00 AM &ndash; 8:30 AM.</li><li>
Day shift: 8:00 AM &ndash; 4:30 PM.</li></ul><div></div><div> 
Schedules:</div><ul><li>
Schedule 1: 5 overnight shifts</li><li>
Schedule 2: Saturday and Sunday day shifts and 3 evening shifts</li><li>
Schedule 3: 2 overnight shifts and 3 evening shifts</li></ul> 
Assignments:<ul><li>
Assigned shifts will remain as static as possible. But shifts may be adjusted for operational purposes. The team provides coverage seven days every week.</li><li>
Staff will work on Federal holidays that fall within the scheduled work shift.</li><li>
Availability to work the assigned schedule.</li></ul><div></div><div> 
Additional Requirements:</div><ul><li>
Reliable high-speed internet connection and a secure, distraction-free home workspace are required.</li><li>
Ability to work independently with minimal supervision during evening, overnight, and weekend periods.</li><li>
Government-furnished equipment must be maintained and secured in accordance with USDA policy.</li></ul> 
Responsibilities 
Incident Response &amp; Resolution<ul><li>
Respond to escalated tickets from Tier 1 via either the Remedy or ServiceNow ticketing systems.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, Azure Virtual Desktop, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div></div> 
Technical Support &amp; Troubleshooting<ul><li>
Provide remote support for hardware and software issues.</li><li>
Perform software installations, remote reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul> 
Account &amp; Asset Management<ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Coordinate remote deployment, shipping, and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul> 
Customer Service &amp; Communication<ul><li>
Deliver high-quality support via phone, email, chat, and remote-access tools.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul> 
Flexible &amp; Adaptive Support<ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability throughout the assigned after-hours shift to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul> 
Additional Duties<ul><li>
Remotely diagnose and resolve PC and network hardware/software issues,</li><li>
Coordinate local hands-on support or device shipment when physical repair is required.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Support remote PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul><div> 
is staffing for a Tier 2 Advanced Problem Resolution (APR) IT Support Specialist. This role serves as a critical escalation point between the USDA&rsquo;s National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. Support is delivered onsite, including the walk-in facility, with flexibility to respond to fluctuating ticket volumes and special projects.</div><div></div><div> 
Key Responsibilities:</div><div>
Incident Response &amp; Resolution</div><ul><li>
Respond to escalated tickets from Tier 1 via the Remedy ticketing system.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div>
Technical Support &amp; Troubleshooting</div><ul><li>
While onsite, provide deskside and remote support for hardware/software issues.</li><li>
Perform software installations, reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><div>
Account &amp; Asset Management</div><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Manage deployment and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><div>
Customer Service &amp; Communication</div><ul><li>
Deliver high-quality support via phone, email, remote tools, and in-person at USDA walk-in facility or deskside.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><div>
Flexible &amp; Adaptive Support</div><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability during core business hours to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><div>
Advanced Problem Resolution (APR) Duties</div><ul><li>
Perform root cause analysis (RCA) and document findings</li><li>
Troubleshoot using logs, system tools, and configuration analysis as needed</li><li>
Identify patters in recurring incidents and recommend corrective actions</li><li>
Determine when escalation to Tier 3 is required</li></ul><div>
Additional Duties</div><ul><li>
Provide support for over 11,000 USDA employees.</li><li>
Generate weekly and monthly reports with data and trend analysis.</li><li>
Train, coach, and mentor Tier 1 service desk agents through ticket audits.</li><li>
Analyze customer feedback and develop strategies for service improvement.</li><li>
Maintain and repair PCs and network hardware/software.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Conduct PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul>
Qualifications:

Basic Qualifications<ul><li>
Associate's degree in Information Technology or a related field; if no Associate&rsquo;s degree in Information Technology or related field, one additional year of relevant technical support is required.</li><li>
2 years of relevant technical support or help desk experience 1 year of experience in hardware/software troubleshooting.</li><li>
1 year of experience with VPN, networking, and OS upgrades.</li><li>
1 year of experience in account management, remote imaging, and software deployment.</li><li>
1 year of experience with telecommunications systems (VTC, VoIP, WITS).</li><li>
1 year of experience with asset/configuration management.</li><li>
US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status.</li></ul> 
Preferred Qualifications<ul><li>
3 years of relevant technical support or help desk experience</li><li>
Prior experience in federal IT environments, especially USDA.</li><li>
Proficiency with Remedy or similar ticketing systems.</li><li>
Experience supporting printers, peripherals, and networking hardware.</li><li>
Advanced troubleshooting for Microsoft Teams and Outlook.</li><li>
Familiarity with Active Directory and domain-level user rights administration.</li><li>
Excellent customer service and communication skills.</li><li>
ITIL Foundation (v4) certification desired but not required.</li><li>
Relevant industry certifications are a plus (e.g., CompTIA A+, Network+, or Security+; HDI Support Center Analyst; Microsoft 365 Certified).</li><li>
Must have the ability to obtain and maintain a favorable Public Trust background status.</li></ul>
Security Clearance: Public Trust Company Information:
<div>
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is Our People&hellip;Our Reputation. Our people are trained professionals who enhance our customers&rsquo; knowledge and innovation using technology, collaboration, and education.</div><div></div><div> 
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.</div><div></div><div> 
OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMC Level-2, CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.</div><div></div><div> 
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law. 
 
<ul><li>MON</li></ul></div></div>

Tier 2 APR After Hours Support

Hitachi Energy

<div>Function
Enterprise Applications
<h1 class="jobSectionHeader">Our Company
</h1>We&rsquo;re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world&rsquo;s potential. We&rsquo;re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what&rsquo;s now to what&rsquo;s next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don&rsquo;t expect you to &lsquo;fit&rsquo; every requirement &ndash; your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
<h1 class="jobSectionHeader">Job description
</h1><div><h2 class="jobSectionHeader">Location: Redmond, WA (Onsite)
</h2><h2 class="jobSectionHeader">Meet Our Team
</h2>Join our End User Computing (EUC) team, where we are passionate about delivering secure, seamless, and modern workplace technology experiences. We manage and optimize the devices, applications, and platforms that empower employees to work efficiently from anywhere. As an EUC Engineer, you'll collaborate with infrastructure, security, service management, and business teams to drive innovation, improve user experiences, and maintain a reliable endpoint environment across Windows, macOS, and mobile platforms.
<h2 class="jobSectionHeader">What You'll Be Doing:
</h2>As an EUC Engineer, you will play a key role in engineering, managing, securing, and optimizing the end user technology environment.
Endpoint Engineering &amp; Standard Operating Environment (SOE)
<ul><li>Create, maintain, and enhance Windows Standard Operating Environment (SOE) images aligned with organizational standards.
</li><li>Design and deliver new SOE image projects and deployment solutions.
</li><li>Manage software image lifecycle activities, including updates, testing, and validation.
</li><li>Perform image quality assurance, software compatibility reviews, and malware protection checks.
</li><li>Execute installation, integration, and functional testing activities.
</li><li>Maintain accurate technical documentation and update ITSM records for all image-related changes.
</li></ul>Microsoft Intune &amp; Endpoint Platform Administration
<ul><li>Design, implement, and maintain enterprise endpoint management solutions using Microsoft Intune.
</li><li>Recommend EUC platform architecture, standards, and best practices.
</li><li>Evaluate emerging endpoint technologies and tools to improve platform capabilities.
</li><li>Test and validate new standards and solutions for compatibility with existing infrastructure.
</li><li>Document platform configurations, exceptions, and operational procedures.
</li></ul>Software Packaging &amp; Deployment
<ul><li>Develop and maintain software packaging and deployment standards.
</li><li>Create deployment-ready application packages (MSI, IntuneWin, and other formats).
</li><li>Conduct packaging validation and pre-deployment testing.
</li><li>Schedule, deploy, and monitor application rollouts across the organization.
</li><li>Troubleshoot deployment issues and ensure software licensing compliance.
</li><li>Provide reporting on software deployment success rates and operational metrics.
</li></ul>Mobile Device Management (MDM)
<ul><li>Administer and support Microsoft Intune MDM capabilities.
</li><li>Develop and maintain mobile device enrollment processes.
</li><li>Configure device policies, compliance controls, and security baselines.
</li><li>Deploy and manage mobile applications across enterprise-managed devices.
</li><li>Monitor compliance posture and generate operational reports.
</li><li>Provide technical support for device enrollment and configuration activities.
</li></ul>Active Directory &amp; Group Policy Administration
<ul><li>Maintain Active Directory services, security controls, and operational health.
</li><li>Create, modify, and optimize Group Policy Objects (GPOs).
</li><li>Conduct periodic health checks and security reviews.
</li><li>Monitor directory services performance and compliance requirements.
</li><li>Produce documentation and reporting related to Active Directory operations.
</li></ul>Apple Device Management (JAMF)
<ul><li>Administer and maintain JAMF Pro for macOS and iOS environments.
</li><li>Create and deploy configuration profiles, policies, and software packages.
</li><li>Manage Apple device enrollment, compliance, inventory, and lifecycle activities.
</li><li>Integrate JAMF with identity management and security platforms.
</li><li>Troubleshoot macOS and iOS device management challenges.
</li><li>Maintain JAMF-related documentation and operational processes.
</li></ul>Continuous Improvement &amp; Governance
<ul><li>Document technical processes and support operational excellence.
</li><li>Contribute to endpoint security initiatives and compliance requirements.
</li><li>Track activities and changes through ITSM processes.
</li><li>Identify opportunities for automation and operational improvement using scripting and endpoint management tools.
</li></ul><h2 class="jobSectionHeader">What You'll Bring to the Team:
</h2><h3 class="jobSectionHeader">Required Qualifications
</h3><ul><li>Experience managing enterprise endpoint environments using Microsoft Intune and SCCM/MECM .
</li><li>Strong background in Windows OS engineering , deployment, and lifecycle management.
</li><li>Hands-on experience creating, maintaining, and deploying SOE desktop images .
</li><li>Experience with software packaging, application deployment, and endpoint security management .
</li><li>Strong knowledge of Active Directory , Group Policy (GPO) administration, and identity services.
</li><li>Experience managing mobile devices , security policies, and compliance controls.
</li><li>Working knowledge of JAMF Pro and Apple device management technologies.
</li><li>Proficiency with PowerShell scripting and automation techniques.
</li><li>Excellent troubleshooting, problem-solving, analytical, and documentation skills.
</li></ul>Preferred Attributes
<ul><li>Strong understanding of endpoint security best practices and compliance frameworks.
</li><li>Experience working within ITIL-based service management environments.
</li><li>Ability to manage multiple priorities in a fast-paced enterprise environment.
</li><li>Strong collaboration and communication skills with both technical and non-technical stakeholders.
</li><li>Passion for continuous improvement and delivering an exceptional end-user experience.
</li></ul>#LI-RS2
</div><h1 class="jobSectionHeader">About us
</h1>We&rsquo;re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
<h1 class="jobSectionHeader">Fostering innovation through diverse perspectives
</h1>Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
<h1 class="jobSectionHeader">How we look after you
</h1>We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We&rsquo;re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We&rsquo;re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you&rsquo;ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We&rsquo;re proud to say we&rsquo;re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.</div>

EUC Engineer

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