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customer support executive Jobs in Karachi

customer support executive

it support engineer

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associate manager, technical support engineering Jobs in Karachi

software support engineer

HR Ways

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿ ﻿Technical Liaison: Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿ ﻿Office IT Management: Provide support for internal laptops and maintain the **IP Phone (VoIP)** system.﻿﻿Systems Monitoring: Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿ ﻿Support: Troubleshoot and resolve technical issues for banking clients post- deployment. Technical ﻿ ﻿﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 3-4 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

IT Support Engineer

Hot N Spicy Pvt Ltd

Hot N Spicy Restaurant is currently revamping its IT infrastructure across all 5 branches and is looking for a capable IT Professional. The candidate will assist in managing and troubleshooting Candela &mdash; a retail management software &mdash; and support other system upgrades and integrations as part of the revamp project.Key Responsibilities:<ul><li>Support the transition and optimization of IT systems</li><li>Troubleshoot and resolve issues in Candela retail management software</li><li>Collaborate with internal teams and software vendors for bug fixes and system enhancements</li><li>Monitor database performance and assist in regular backups and maintenance</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Software Engineering, Computer Science, or a related field</li><li>3 years of experience in IT support, software troubleshooting, or database management</li><li>Experience with Candela or similar retail/restaurant management software (preferred)</li><li>Solid understanding of software workflows, basic SQL/database handling</li></ul>Location: Khadda Market, Defence Phase 5, KarachiApply via Indeed or send your updated CV to Jobs@hot-nspicy.comPay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

IT OFFICER

Object Loop (Private) Limited

Job description:Are you studying Accounting, Finance, or a related field and looking to gain hands-on experience in tech and client support? Join our team as an Accounting Software Support Intern and get the opportunity to work directly with clients, learn the ins and outs of accounting software, and build real-world skills in communication, problem-solving, and technical support.What You&rsquo;ll Do:<ul><li>Help clients by answering questions and troubleshooting technical issues related to our accounting software (via phone, email, or chat).</li><li>Assist in conducting live demos and training sessions to show clients how to use our tools effectively.</li><li>Work closely with our developers to help resolve more complex technical problems.</li><li>Contribute to creating helpful resources like tutorials, FAQs, and knowledge base articles.</li><li>Stay up to date on trends in accounting software and financial tech to better assist our users.</li></ul>What We&rsquo;re Looking For:<ul><li>Currently pursuing or recently completed a degree in Accounting, Finance, or a related field.</li><li>A solid understanding of basic accounting principles and financial processes.</li><li>Interest or experience in software, especially accounting tools.</li><li>Strong communication skills &mdash; you enjoy helping others and explaining complex ideas simply.</li><li>A detail-oriented mindset and a knack for solving problems.</li><li>A team player who&rsquo;s also comfortable working independently in a fast-paced environment.</li></ul>Why Intern With Us?<ul><li>Gain practical experience in both accounting and tech.</li><li>Learn from a collaborative and supportive team.</li><li>Build your resume with real-world client-facing and technical skills.</li><li>Opportunity for a permanent role &mdash; if you perform well during the 3-month internship, we may offer you a full-time position.</li></ul>Job Types: Full-time, InternshipContract length: 3 monthsWork Location: In personJob Type: Internship Contract length: 3 monthsWork Location: In person

Software Support Intern with Accounts and Finance Background

AGILE HR

Position Title: Software Support ExecutiveLocation: Tariq Road, KarachiTimings: 10 AM &ndash; 7 PM || Monday to Friday (Alternate Saturdays)Required Qualifications<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).</li><li>1&ndash;3 years of experience in a software support OR customer-facing IT role.</li><li>Strong understanding of software applications, SaaS platforms, and web-based technologies.</li><li>Proficiency in using helpdesk/CRM tools such as Zendesk, Freshdesk, Jira Service Management, or similar.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong analytical and problem-solving skills with a methodical approach to troubleshooting.</li><li>Ability to manage multiple open cases simultaneously and prioritize effectively under pressure.</li><li>High degree of empathy and a client-first mindset.</li></ul>Preferred Qualifications<ul><li>Experience working in a B2B software or tech startup environment.</li><li>Familiarity with APIs, basic SQL queries, or log analysis for advanced troubleshooting.</li><li>Knowledge of ITIL framework or support process best practices.</li><li>Experience with remote desktop tools and screen-sharing software.</li><li>Multilingual communication skills are a plus.</li></ul>Key Responsibilities<ul><li>Respond to client queries via email, phone, and chat in a professional and timely manner, meeting defined SLA targets.</li><li>Diagnose, troubleshoot, and resolve software issues reported by clients, escalating complex cases to the technical or development team where necessary.</li><li>Guide clients through product features, configurations, and best practices to maximize the value of solutions.</li><li>Log, track, and manage support tickets through the CRM/helpdesk system, maintaining accurate records of all interactions and resolutions.</li><li>Collaborate with the product and engineering teams to communicate recurring client issues and contribute to product improvement.</li><li>Conduct client onboarding sessions and software walkthroughs for new users.</li><li>Create and maintain knowledge base articles, FAQs, and support documentation.</li><li>Monitor client accounts proactively to identify potential issues before they impact the client experience.</li><li>Gather client feedback and relay insights to the product and account management teams.</li><li>Meet individual and team performance KPIs including customer satisfaction scores, first-contact resolution rate, and response times.</li></ul>Pay: Rs100,000.00 - Rs125,000.00 per monthWork Location: In person

Software Support Executive

Office Automation Services

We’re Hiring: Software Quality Assurance (SQA) EngineerLocation: Onsite Employment Type: Full-Time Department: Engineering Company: Office Automation ServicesAre you driven by quality and passionate about building reliable, high-performing software? Office Automation Services is looking for a skilled Software Quality Assurance (SQA) Engineer to help ensure our products meet the highest standards of performance, scalability, and reliability About the Role: As an SQA Engineer, you will be a key contributor to our engineering team, working closely with developers and support teams to design, execute, and continuously improve testing strategies. You’ll play a hands-on role in both manual and automated testing while championing best QA practices across the organization. What You’ll Do: <ul><li>Collaborate with development and support teams to define and implement effective test strategies</li><li>Create, maintain, and execute comprehensive test plans, test cases, and QA documentation</li><li>Perform manual and automated testing for web, mobile, and desktop applications</li><li>Analyze test results, identify defects, and clearly report bugs with actionable insights</li><li>Investigate complex issues, determine root causes, and support timely resolution</li><li>Promote QA best practices, tools, and automation frameworks</li><li>Continuously enhance QA processes to improve efficiency and product qualityWhat We’re Looking For</li></ul> Education: <ul><li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field</li></ul> Experience &amp; Skills: <ul><li>2+ years of experience in software testing (manual and automated)</li><li>Hands-on experience testing web, mobile, and desktop applications</li><li>Exposure to .NET Core, Angular, and Python</li><li>Strong ability to write clear, reusable test cases and documentation</li><li>Experience with automation tools such as Appium</li><li>Familiarity with testing frameworks like TestNG, JUnit, or Cucumber</li><li>Experience using Git and CI/CD tools (Jenkins, GitLab, CircleCI, etc.)</li><li>Proficiency with JIRA and other test or project management tools</li><li>Solid understanding of SQL and data validation techniques</li></ul> Why Join Office Automation Services? <ul><li>Be part of a collaborative, innovative engineering team</li><li>Work on impactful products that solve real-world problems at scale</li><li>Access continuous learning, mentorship, and career growth opportunities</li><li>Have your voice heard—your ideas influence our tools, processes, and future direction</li></ul> Ready to Elevate Software Quality?If you’re passionate about intelligent testing, automation, and delivering exceptional software, we’d love to hear from you.

SQA Engineer

Cubitrek Private Limited

Position: Biomedical Engineer About Us Where biology meets engineering &mdash; we build next-generation systems that learn, adapt, and innovate. Our team develops bio-integrated platforms combining sensors, electronics, and intelligent algorithms, translating biological insights into practical engineering solutions. Your Role As a Biomedical Engineer, you will:<ul><li>Assist in the design, development, and testing of bio-integrated systems</li><li>Support hardware-software integration and experimental setups</li><li>Collect, analyze, and interpret experimental data</li><li>Collaborate with engineering, software, and research teams on system improvements</li><li>Document experiments, results, and technical findings accurately</li></ul>Your Profile<ul><li>Bachelor&rsquo;s or Master&rsquo;s in Biomedical Engineering, Electrical Engineering, Mechatronics, or related field</li><li>Interest in applied research, emerging technologies, and experimentation</li><li>Familiarity with sensors, embedded systems, or biological systems is a plus</li><li>Basic programming or data analysis skills (Python, MATLAB, etc.)</li><li>Curious, detail-oriented, and collaborative</li></ul>Nice to Have<ul><li>Lab work, prototyping, or experimental research experience</li><li>Knowledge of signal processing or data acquisition systems</li><li>Prior exposure to testing, validation, or technical documentation</li></ul>Why Join Us<ul><li>Hands-on experience with innovative bio-integrated technologies</li><li>Work in a collaborative, interdisciplinary environment</li><li>Contribute to solutions that bridge biology and technology with real-world impact</li><li>Attractive benefits including paid leave, annual increments, and health &amp; life insurance</li><li>Hybrid work model with flexibility to work onsite and remotely</li></ul>Apply using this link: https://jobs.cubitrek.com/public/applyJob Type: Full-timeApplication Question(s):<ul><li>What's your Current Salary?</li><li>What's your Expected Salary?</li><li>How soon can you join us?</li></ul>Work Location: Hybrid remote in Karachi Gulshan-E-Iqbal

Biomedical Engineer

Stormfiber

Job description:We&rsquo;re Hiring: Software Engineer (Backend /Laravel/PHP/JS) - KarachiJoin our dynamic team and contribute to building high-quality web applications! We are seeking a passionate and detail-oriented Software Engineer to play a key role in our development processes.Responsibilities<ul><li>Develop medium to large scale web applications using PHP (MVC frameworks, such as Laravel, Yii2, CodeIgniter), HTML5, CSS3, Bootstrap and MySQL.</li><li>Work in distributed system environment and implement transaction management, queuing system and state tracking.</li><li>Ensure compliance with policies, procedures and controls of Information security.</li><li>Assist the team lead in designing the application and database architecture.</li></ul>Requirements<ul><li>Masters / Bachelors in Computer Science with minimum 3.0 CGPA.</li><li>Strong Object Oriented Programming concepts.</li><li>1-5 years of relevant experience in web application development in PHP using MVC framework.</li><li>Experience of working with relational databases.</li><li>Experience / understanding of version control system (GIT/GitLab).</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>What is Your Current Salary</li><li>What is Your Expected Salary</li><li>What is Your CGPA</li><li>What is Your Graduation Year</li></ul>Work Location: In person

Software Engineer (Backend /Laravel/PHP/JS)

Explore 1474+ Software support engineer in Karachi this May. Find roles across top companies and apply now to boost your career.