it support officer

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it support engineer

software support engineer

VIION Technology (Viper Group)

Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities: <ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, Internship, FresherWork Location: In person

IT Support Engineer

Eocean Pvt Ltd

Role OverviewAs an Application Support Engineer, you will be deployed onsite at a banking client, serving as the first point of contact for all matters related to Eocean&rsquo;s WhatsApp Solutions. You will be responsible for diagnosing, troubleshooting, and resolving application-related issues while ensuring smooth day-to-day operations and maintaining strong client relationships. The role requires a proactive individual who can manage incidents efficiently, communicate effectively, and coordinate with internal teams for timely resolution.Key Responsibilities* Act as the onsite representative and first point of contact for Eocean&rsquo;s WhatsApp Solutions.* Diagnose, troubleshoot, and resolve application-related issues in coordination with internal support and product teams.* Monitor application performance, identify recurring issues, and provide timely updates to stakeholders.* Communicate effectively with client teams through email, chat, or phone until resolution.* Escalate complex cases to internal teams with proper documentation and root-cause details.* Track and manage open issues, ensuring closure within defined SLAs.* Support application deployments and conduct post-deployment validation activities.* Maintain detailed records of incidents, resolutions, and best practices in internal knowledge bases.* Prepare periodic reports highlighting issue trends, client feedback, and service improvements.* Build and maintain strong working relationships with client representatives to ensure satisfaction and trust.Qualifications and Experience* Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.* 2&ndash;3 years of experience in Application Support or similar customer-facing technical roles.* Strong command over SQL databases (Microsoft SQL, MySQL, or Oracle).* Hands-on experience with web-based or cloud-hosted applications.* Familiarity with APIs, logs, and system integrations.* Strong diagnostic and problem-solving skills with an analytical mindset.* Excellent verbal and written communication skills.* Ability to work independently and handle multiple priorities in a client-facing environment.Key Competencies* Application troubleshooting and root-cause analysis* Effective communication and client relationship management* Database query handling and analysis* Time management and prioritization* Documentation and attention to detail* Collaboration and cross-functional coordinationJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What are your salary expectations?</li></ul>Work Location: In person

Application Support Engineer

Muller and Phipps Pakistan

We are looking for a skilled IT Support Engineer with hands-on experience in networking, system administration, and general IT operations. The ideal candidate will be responsible for maintaining and improving our IT infrastructure, troubleshooting technical issues, and ensuring smooth daily operations across both Windows and Linux environments.You will also be involved in documentation, user support, and basic cloud management tasks. This role offers an opportunity to grow within a dynamic team and work with modern technologies across multiple platforms.Technical Skills &amp; Requirements:<ul><li>Experience: 2&ndash;3 years in IT support or system/network administration.</li><li>Networking: Good understanding of TCP/IP, routers, switches, and Wi-Fi setup.</li><li>System Administration: Proficient in managing both Windows and Linux environments.</li><li>Cloud Knowledge: Basic understanding of AWS, Azure, or Google Cloud Platform.</li><li>Documentation: Familiar with creating IT reports, inventory sheets, and incident logs.</li><li>Strong troubleshooting, communication, and time-management skills.</li></ul>Qualification:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>Job Type: Full-timeWork Location: In person

Eurosoft Tech Pvt Ltd

Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timeWork Location: In person

Technical Support Consultant (Inbound calls - UK & USA)

Soft soul International

Qualifications Required:Bachelor&rsquo;s degree in Computer Science, Information Technology, or related fieldCertifications such as CompTIA A+ / Network+ / CCNA / MCP are a plus.Any Technical Certification Required:<ul><li>Provide day-to-day IT support for hardware, software, and networking issues.</li><li>Configure, install, and maintain desktop systems, laptops, and peripheral devices.</li><li>Handle CCTV system configuration, including NVR setup, camera IP configuration, and remote access.</li><li>Manage and troubleshoot IP phones, extensions, and basic PBX configurations.</li><li>Support and troubleshoot printers and scanners for connectivity or driver-related issues.</li><li>Perform basic network troubleshooting (LAN/WAN, cabling, IP conflicts, connectivity) and cabling.</li><li>Support IT equipment setup for new users, including email configuration and access rights.</li></ul>Experience Required:<ul><li>1&ndash;3 years of experience in IT support, system administration, or helpdesk roles.</li><li>Strong understanding of Windows OS, MS Office 365, and network basics (TCP/IP, DNS, DHCP).</li><li>Hands-on experience with CCTV (NVR/DVR), IP camera configuration, and remote monitoring tools.</li><li>Experience in VoIP/IP Phone setup and basic PBX configuration.</li><li>Knowledge of network cabling, patch panels, switch configurations and biometric device.</li><li>Familiarity with printer installation, driver setup, and troubleshooting.</li></ul>Job Description:<ul><li>Provide day-to-day IT support for hardware, software, and networking issues.</li><li>Configure, install, and maintain desktop systems, laptops, and peripheral devices.</li><li>Handle CCTV system configuration, including NVR setup, camera IP configuration, and remote access.</li><li>Manage and troubleshoot IP phones, extensions, and basic PBX configurations.</li><li>Support and troubleshoot printers biomatrices devices and scanners for connectivity or driver-related issues.</li><li>Perform basic network troubleshooting (LAN/WAN, cabling, IP conflicts, connectivity) and cabling.</li><li>Support IT equipment setup for new users, including email configuration and access rights.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer

TECHNOSYS 

Technosys is looking for ERP Software support Executive familiar to Restaurant and bakery experience.End-User Support:Provide prompt and effective support to end-users of the ERP software. Address user queries, issues, and concerns related to system functionality. Conduct training sessions to enhance user proficiency and understanding.Troubleshooting:Investigate and resolve technical issues and errors encountered by end-users. Collaborate with the technical team to escalate and resolve complex problems. Implement solutions to prevent recurring issues.Customization and Configuration:Assist in customizing the ERP system to meet the specific needs of restaurant and bakery operations. Configure modules and settings to optimize system performance for our industry.System Upgrades and Maintenance:Coordinate and participate in ERP system upgrades. Conduct regular maintenance checks to ensure the system is running efficiently.Data Management:Manage and oversee data integrity within the ERP system. Assist in data migration and integration activities.Collaboration:Collaborate with cross-functional teams to understand business processes and align ERP functionalities accordingly. Liaise with software vendors for issue resolution and updates.Documentation:Maintain comprehensive documentation of ERP configurations, customizations, and issue resolutions. Develop user manuals and training materials.Qualifications and Experience:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Proven experience in supporting ERP software, preferably in the restaurant and bakery industry.</li><li>Strong understanding of ERP modules, especially those relevant to inventory management, order processing, and financials.</li><li>Proficiency in troubleshooting technical issues and providing timely solutions.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work collaboratively in a team environment.</li><li>Familiarity with restaurant and bakery business processes is a plus.</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Software Support Executive - Restaurant & bakery

RED CORAL SERVICES

Job Description:Red Coral Services is seeking a highly motivated Software Quality Assurance (SQA) Engineer to join our dynamic team. As an SQA Engineer, you will play a crucial role in ensuring the quality and reliability of our software applications. If you are passionate about delivering high-quality software, have experience in ecommerce platforms, and enjoy collaborating with cross-functional teams, we invite you to apply for this exciting opportunity.Responsibilities:<ul><li>Collaborate with cross-functional teams to understand software requirements and specifications.</li><li>Design, develop, and execute test plans and test cases for software applications.</li><li>Conduct thorough testing to ensure software functionality, reliability, performance, and security meet quality standards.</li><li>Identify and report software defects, working closely with development teams to ensure timely resolution.</li><li>Perform regression testing to validate software changes and updates.</li><li>Participate in the continuous improvement of testing processes and methodologies.</li><li>Stay up-to-date with industry best practices and emerging trends in software quality assurance.</li></ul>Qualifications:<ul><li>Bachelor's degree in Computer Science, Engineering, or related field.</li><li>Proven experience OF 2 Years as a software QA Engineer worked on e-commerce preferred.</li><li>Strong understanding of software testing methodologies and processes.</li><li>Experience with test automation tools and frameworks.</li><li>Proficiency in programming/scripting languages (e.g., C#, Java, Database).</li><li>Excellent communication and collaboration skills.</li><li>Attention to detail and a passion for delivering high-quality software.</li><li>Must have knowledge of ecommerce platforms and their specific testing requirements.</li></ul>To apply, please submit your resume to madiha.shahid@redcoralservice.com with the subject line &ldquo;SQA ENGINEER&rdquo;.Job Type: Full-timeWork Location: In person

Software Quality Assurance

Explore 1541+ Software support engineer in Karachi this October. Find roles across top companies and apply now to boost your career.

1541 software support engineer jobs IN Karachi

IT Support Engineer

Application Support Engineer

IT Support Engineer

Technical Support Consultant (Inbound calls - UK & USA)

System Support Engineer

Software Support Executive - Restaurant & bakery

Software Quality Assurance