software technical account manager ii (traveling)

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software technical account manager ii traveling

Axon

<div><div><h4 class="jobSectionHeader">Join Axon and be a Force for Good.</h4>

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. 
 
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div><h2 class="jobSectionHeader">
Your Impact</h2>

As a Technical Account Manager at Axon, you're not working a ticket queue &mdash; you're embedded inside law enforcement agencies as the person they trust most. You own the relationship, you own the deployments, and you own the outcome. When something's escalating, you're on it. When adoption is stalling, you fix it. When a customer needs someone inside Axon advocating for their priorities, that's you. The role sits at the intersection of technical depth and genuine customer trust &mdash; and you'll operate largely independently, with real accountability and real visibility. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
<h2 class="jobSectionHeader">
What You'll Do</h2>

Location: Must be based within an hour of an Axon Hub Location (Scottsdale - HQ) with 80% travel to agency locations in the US 
Reports To: Manager of Technical Account Management Services 

<h3 class="jobSectionHeader">
Technical Delivery &amp; Support</h3>
<ul><li>Serve as the primary technical point of contact for assigned agencies</li>
<li>Diagnose and resolve complex technical issues across Axon's software and integrated solutions</li>
<li>Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams</li>
<li>Manage escalations and ensure timely resolution of customer-impacting issues</li>
<li>Maintain strong understanding of Axon's hardware, software, cloud, and integrated technology ecosystem</li>
</ul><h3 class="jobSectionHeader">Deployment &amp; Adoption</h3>
<ul><li>Partner with deployment teams to design, configure, test, and implement Axon solutions</li>
<li>Support successful onboarding and transition to steady-state operations</li>
<li>Help customers adopt new capabilities and incorporate technology into existing workflows</li>
<li>Identify barriers to adoption and recommend best practices to improve utilization</li>
<li>Support customers through operational and technology changes associated with new deployments</li>
</ul><h3 class="jobSectionHeader">Customer Partnership</h3>
<ul><li>Build trusted relationships with technical and operational stakeholders within assigned agencies</li>
<li>Serve as an advocate for customer needs and priorities within Axon</li>
<li>Conduct regular customer reviews focused on technical health, adoption, and operational success</li>
<li>Provide guidance on product capabilities, integrations, and recommended usage patterns</li>
<li>Help customers understand how technology supports their operational objectives</li>
</ul><h3 class="jobSectionHeader">Workflow &amp; Operational Improvement</h3>
<ul><li>Develop an understanding of customer workflows and operational environments</li>
<li>Identify opportunities to improve efficiency, product utilization, and operational effectiveness</li>
<li>Support customer adoption of AI-powered capabilities across the Axon ecosystem</li>
<li>Capture recurring workflow challenges and customer feedback to improve future deployments and customer experiences</li>
<li>Contribute insights that help Product and Engineering teams better understand customer needs</li>
</ul><h3 class="jobSectionHeader">Data, Reporting &amp; Analytics</h3>
<ul><li>Utilize tools such as Power BI, SQL, dashboards, and reporting platforms to support customer insights and operational decision-making</li>
<li>Assist customers with data integrations, reporting requirements, and workflow visibility</li>
<li>Monitor customer health indicators, adoption metrics, and technical performance trends</li>
<li>Use data to identify opportunities for improvement and proactive customer engagement</li>
</ul><h3 class="jobSectionHeader">Training &amp; Enablement</h3>
<ul><li>Deliver advanced product training and technical education to customer stakeholders</li>
<li>Develop and maintain customer-facing documentation and best practices</li>
<li>Help agencies build confidence in using Axon's solutions effectively</li>
<li>Support knowledge transfer and operational readiness during deployments and upgrades</li>
</ul><h3 class="jobSectionHeader">Field Engagement</h3>
<ul><li>Work onsite with customers as needed to support deployments, training, troubleshooting, and operational success</li>
<li>Maintain strong awareness of customer environments and evolving needs</li>
<li>Support critical incidents and high-priority customer situations when required</li>
</ul><h2 class="jobSectionHeader">What You Bring</h2> 

<h3 class="jobSectionHeader">Required</h3>
<ul><li>Experience in technical account management, customer-facing technical delivery, deployment support, or similar roles (typically 4+ years, though we encourage applicants with varied experience to apply)</li>
<li>Experience supporting SaaS applications, cloud platforms, software deployments, or integrated technology environments</li>
<li>Strong troubleshooting and root-cause analysis skills</li>
<li>Ability to communicate effectively with both technical and non-technical stakeholders</li>
<li>Experience working across multiple teams to solve customer challenges and deliver successful outcomes</li>
<li>Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software environments</li>
<li>Strong organizational skills with the ability to manage competing priorities and customer needs</li>
<li>Interest in helping customers adopt new technologies and improve operational effectiveness</li>
<li>Ability to work independently while collaborating closely with cross-functional teams</li>
<li>Commitment to delivering exceptional customer experiences</li>
<li>Ability to obtain and maintain CJIS compliance and handle sensitive information appropriately</li>
</ul><h3 class="jobSectionHeader">Preferred</h3>
<ul><li>Experience supporting public safety, law enforcement, government, or mission-critical operational environments</li>
<li>Familiarity with CAD, RMS, CJIS standards, digital evidence systems, or related public safety technologies</li>
<li>Experience with Power BI, SQL, dashboards, reporting tools, or analytics platforms</li>
<li>Familiarity with AI-powered products, workflow automation, or operational technology solutions</li>
<li>Relevant technical certifications (Microsoft, Cisco, ITIL, cloud certifications, etc.)</li>
</ul><h2 class="jobSectionHeader">Additional Information</h2>

We recognize that candidates may bring strengths from different backgrounds and experiences. If your experience aligns closely with this role, we encourage you to apply.
<h2 class="jobSectionHeader">
How This Role Fits the Future</h2>

Technical Account Managers play a critical role in helping customers successfully deploy, adopt, and operate Axon technology. They serve as trusted technical partners, develop deep product expertise, and build strong customer relationships. As Axon's Mission Engineering capability evolves, the TAM role provides a foundation for future growth into broader customer ownership, operational leadership, and mission-focused roles across the organization.
<h2 class="jobSectionHeader">
Benefits that Benefit You</h2>
<ul><li>Competitive salary and 401k with employer match</li>
<li>Discretionary paid time off</li>
<li>Paid parental leave for all</li>
<li>Medical, Dental, Vision plans</li>
<li>Fitness Programs</li>
<li>Emotional &amp; Mental Wellness support</li>
<li>Learning &amp; Development programs</li></ul> 
 
Benefits listed herein may vary depending on the nature of your employment and the location where you work<div> 
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent &mdash; regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances &mdash; and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.</div></div>

Software Technical Account Manager II (Traveling)

Brown Advisory

<div>Company Overview 
Every firm has a culture &ndash; the values, beliefs, methodology, attitudes and standards that reflect an organization&rsquo;s DNA. But the truly inspiring firms &ndash; the game-changers, the industry leaders and the disruptors &ndash; have cultures that propel them to innovate and stand out. At Brown Advisory, we aim to be one of those inspired firms. Over the years, we have purposefully built and nurtured our client-first culture.
Brown Advisory is an independent investment management and strategic advisory firm committed to delivering a combination of first-class performance, strategic advice and the highest level of client service. The firm&rsquo;s clients&mdash;including individuals, families, family offices, endowments, foundations, charities, institutions, consultants, and financial intermediaries&mdash;are served by over 1,000 colleagues worldwide, all of whom are equity owners of the firm.
Job Description
Brown Advisory is currently seeking a Technology Project Manager to join our Technology Project Delivery team and drive critical projects that are currently underway, or on our immediate project roadmap. This individual will be tasked with bringing project management discipline and focus to our environment, while also supporting a culture of agility, entrepreneurship and innovation. In addition to directly managing technology projects, this individual will assist in broader project portfolio management activities. This will include implementing new tools and capabilities for project portfolio status reporting, project dashboards, project registration, and requirements definition. This individual should also have familiarity with financial portfolio management/accounting systems including Addepar.
Duties and Responsibilities<ul><li>
Execution of day-to-day project management activities on key initiatives.</li><li>
Establishing project governance according to project methodologies.</li><li>
Managing project dimensions of resources, budgets, timelines, scope, and quality.</li><li>
Building and maintaining detailed project plans according to standards.</li><li>
Clearing obstacles, following up on tasks, holding project team members accountable, and escalating issues, as required.</li><li>
Managing risks/issues/impediments lists and proactively resolve issues.</li><li>
Oversight of schedules, milestones, and deliverables.</li><li>
Establishing stand-up, routine meeting, and Steering Committee cadences.</li><li>
Driving broad stakeholder engagement and communications.</li><li>
Assistance with oversight of 3rd party suppliers that are engaged on projects.</li><li>
Consultation with other team members regarding project management standards and activities.</li><li>
Driving business process analysis and requirements gathering with business unit subject-matter-experts and product owners</li><li>
Translating requirements into actionable development/enhancement/user story increments</li></ul>
Job Requirements<ul><li>
4+ years&rsquo; experience as a project manager, supporting both application development and infrastructure initiatives.</li><li>
Strong project management experience implementing and supporting financial systems, investment operations platforms, or portfolio accounting systems</li><li>
Experience leading system implementations, platform integrations, and operational process improvement initiatives within investment management environments</li><li>
Experience with data integration, reconciliation, workflow automation, enterprise data workflows, reporting/data warehouse solutions, and API-enabled platforms</li><li>
Familiarity with alternative investments, portfolio accounting, investment reporting, and/or financial data management processes</li><li>
Experience working within wealth management, asset management, family office, fintech, or related financial services environments Thorough understanding of, and experience implementing, various project management methodologies, including iterative development, Agile/Scrum, and structured approaches.</li><li>
A strong knowledge and demonstrated skilled use of various project, workspace, and collaboration tools, including: MS Project, Jira, Confluence, GitHub, Agile Studio, Asana, SharePoint/OneDrive, Box.com</li><li>
Experience establishing, documenting and maintaining process information.</li><li>
Excellent communication skills, both written and verbal, including the ability to create and deliver technical presentations to technical and non-technical staff, and communicating with executive and operational management.</li><li>
Gain a good understanding of the organization&rsquo;s business goals and objectives.</li></ul>
Preferred<ul><li>
Experience in financial services, wealth management and regulated environments</li><li>
Experience with Addepar, Canoe Intelligence, or similar investment data, reporting, portfolio management, or operational workflow platforms</li><li>
Familiarity with alternative investment operations, document management, and data ingestion workflows</li></ul>
Certifications
One or more of the following certifications are preferred:<ul><li>
Project Management Professional (PMP)</li><li>
Prince II</li><li>
Agile Certified Practitioner (ACP)</li><li>
Certified Scrum Professional (CSP), Certified Scrum Master (CSM)</li></ul>
Education<ul><li>
Bachelor's Degree in Computer Science, Engineering, Information Technology/Systems or similar field</li><li>
Master&rsquo;s degree preferred</li></ul>
Personal Attributes<ul><li>
Highly self-motivated and self-directed.</li><li>
Strong customer- and client-service orientation.</li><li>
Proven analytical and problem-solving abilities.</li><li>
Flexibility to reprioritize and execute tasks in a changing environment.</li><li>
Adept at reading, writing, and interpreting technical documentation and procedures.</li><li>
Ability to present ideas and solutions in a collegial and collaborative way.</li><li>
Keen attention to detail.</li><li>
Skilled at working within a team-oriented, collaborative environment.</li><li>
Drives stakeholders to consensus.</li></ul>
MD Salary: $130,000-$160,000. Commensurate with experience and location. Does not include bonus or long term incentive eligibility (if applicable).
Applicants must be authorized to work in the United States without the need for current or future employer-sponsored work authorization (e.g., H-1B , O-1, F-1 (OPT), TN, or any other non-immigrant visa classifications that require employer support or sponsorship).
Benefits<div> 
At Brown Advisory we offer a competitive compensation package, including full benefits. 
<ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Wellness program participation incentive</li><li>Financial wellness program</li><li>Fitness event fee reimbursement</li><li>Gym membership discounts</li><li>Colleague Assistance Program</li><li>Telemedicine Program (for those enrolled in Medical)</li><li>Adoption Benefits</li><li>Daycare late pick-up fee reimbursement</li><li>Basic Life &amp; Accidental Death &amp; Dismemberment Insurance</li><li>Voluntary Life &amp; Accidental Death &amp; Dismemberment Insurance</li><li>Short Term Disability</li><li>Paid parental leave</li><li>Group Long Term Disability</li><li>Pet Insurance</li><li>401(k) (50% employer match up to IRS limit, 4 year vesting)</li></ul></div>
Brown Advisory is an Equal Employment Opportunity Employer.</div>

Technology Project Manager

US Department of Veterans Affairs

Nursing Assistant - Perioperative

Exelon

<div>Who We Are:

We're powering a cleaner, brighter future. 
 
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. 
 
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power &amp; Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). 
 
We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. 
 
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. 
 
Are you in?
Primary Purpose:

This position will be part of a focused group contributing to the company&rsquo;s Enterprise-wide technology evolution. You will be part of the team building the foundation for the continuous development and improving internal and external customers experiences. This is an individual contributor role with the opportunity to lead and mentor your peers in various project efforts and to contribute to further professional and personal development. You will be responsible for various aspects of designing, developing, deploying and maintaining applications. 
This role is highly focused on various customer technology platforms, with a concentration on Oracle&rsquo;s Customer Care and Billing Application. You will perform and/or manage activities related to planning, gathering common business requirements, designing, building, and maintaining high quality solutions, products and processes. Additional work around coding practices and methodologies, technical architecture and hardware systems sizing, and analysis will be required to support the team. 
As you&rsquo;ll be joining a fast-moving team we know there will be days when we as a team may be required to work extended hours and/or shift work to support our effort and meet assignment deliverables, but we assure you, we make time to celebrate our victories, incorporate fun days to volunteer, team building, etc. along with additional corporate perks! Additionally, as a nimble team, we find it important to be receptive to take on new tasks outside of our routine work to grow and learn new skills and expect you to be able to accept these tasks with eyes wide open. 
Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.
Primary Duties:
<ul><li>Engage with business partners to gather information, analyze requirements and deliver practical, efficient and cost-effective solutions that satisfy business needs. Writes product specifications and design documentation for assigned system components. (25%)</li><li>
Lead engineering team and provide oversight for less experienced engineers; Stay on top of latest technologies and trends. Using error reports, establish priorities and assign out bugs to relevant team members for resolution. Support development of version control principles (e.g. Git and working within an agile environment), CI/CD pipeline and various automations. (25%)</li><li>
Leverage Oracle Utilities Application Framework SDK to design, develop, extend and support Oracle CC&amp;B Application extensions and batch programs. Design and build CC&amp;B modules and customizations using JAVA and groovy scripting. Use CCB configurations, where appropriate, to implement business requirements. Design, develop and/or review complex code to ensure solutions meet the requirements of functional and technical specifications. Develop and/or review project technical architecture design and development. Solutions may include but are not limited to the development of various types of applications, web, mobile app, full stack or integrations hosted on premises data centers or in the cloud. Develop automated Unit tests and/or automated UI tests. (20%)</li><li>
Ensure all risks and issues that affect the project are captured following set process and are actioned appropriately. (10%)</li><li>
Enhance knowledge of and compliance with preferred technologies, methodologies, standards and policies. Maintain technical knowledge and business acumen within own discipline or function. Strong debugging and problem-solving skills; lead peer code reviews. (10%)</li><li>
Provide IT teams and business personnel with technology solutions by weighing advantages of technology trends, market availability of products, risks and benefits of technology to meet business/IT needs. Participate in IT architecture review and standards setting. Assist in the development of white papers, conducting presentations as needed to explain why a technology is being recommended by IT. (10%)</li></ul>
Job Scope:

Maintain deep knowledge of technology and its application across our business areas or for our customers Promote knowledge via seminars, presentations and publications within IT and Exelon Participate in technological innovation to drive new business opportunities and solve complex business problems Shape and advance core team processes to increase operational efficiency and quality. Coach and lead other engineers assigned to their product or project team. Considered highly skilled and proficient in discipline. Conducts complex, important work under minimal supervision and with wide latitude for independent judgment.
Minimum Qualifications:
<ul><li>Bachelor's degree (ex: Computer Science or related discipline) and 5 - 8 years of relevant experience in maintaining Customer Information System (CIS) applications within Java environment or minimum 9-12 years of relevant combination of education and work experience</li><li>
Demonstrated ability to lead small to medium teams in delivering software solutions</li><li>
Demonstrates strong software development capabilities coupled with the ability to work under tight deadlines.</li><li>
Demonstrated strong teamwork skills with self-motivation to achieve success in a rapidly evolving environment.</li><li>
Excellent communications skills - Able to effectively communicate highly technical information in non-technical terminology (written and verbal).</li><li>
Strong knowledge of Operating Systems - Windows, Solaris or Linux; or strong knowledge of cloud platforms: Azure, Amazon or Google Strong understanding of advanced programming concepts, data structure and algorithms</li><li>
Programming Languages/Platforms: Mastered 2-3 languages/frameworks. Understand functional programming and know when and how to apply functional concepts in any programming language. Possess a deep understanding of how the platform functions including code execution. Comfortable with their package manager tools.</li><li>
Database: Well-versed in using database views, stored procedures, triggers, and user-defined data types (UDT). In order to speed up the query process, apply knowledge of index syntax to create custom clustered and non-clustered indexes.</li><li>
APIs: Deep and solid knowledge of the main APIs used. Capable of designing End to end new APIs.</li><li>
Troubleshooting: Can handle almost all analysis and support activities independently.</li><li>
Has full-stack experience</li><li>
Collaborates independently with team members, including designers, business analysts, and architects. Define and implement best practices</li><li>
Subject Matter Expertise in a particular critical area</li><li>
Capable of turning requirements into solutions, providing estimates on tasks, and assisting in planning/decomposing larger sections of work.</li><li>
Expert Agile development practices and good experience at using tools like ADO, JIRA, GitHub Cloud Technologies, Containers (Docker, Kubernetes, Service mesh, Istio), Cloud-Native, Streaming Data tools like Kafka, Snowflake, AI/ML Data Science</li></ul>
Preferred Qualifications:
<ul><li>Strong knowledge of JAVA and use in collaborative environment leveraging version control and coding standards.</li><li>
Experience with Oracle databases, SQL Developer, File Transfer jobs.</li><li>
Experience working within an Agile methodology.</li><li>
Appropriate technical skills to analyze data and evaluate solutions. Ability to design build and test applications.</li><li>
Strong knowledge of business practices and processes in Customer Information Systems.</li><li>
Strong problem solving and analysis ability</li><li>
Excellent communications skills (written and verbal)</li><li>
Ability to work with remote project teams</li><li>
Utilize understanding of customer's business needs to determine requirements</li><li>
Utility Industry experience is a plus</li><li>
Applies technical expertise to plan, design, build or support required products and processes. These include:<ul><li>
SQL and SQL Developer</li><li>
XPath</li><li>
CC&amp;B Configuration Tools (i.e. scripting in Xpath)</li><li>
HTML / XML</li><li>
XAI/IWS Web Services</li><li>
JSP pages</li><li>
ADO</li><li>
Familiarity with CC&amp;B Framework</li><li>
Hibernate</li><li>
Eclipse</li><li>
Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio</li><li>
As assigned, manage working relationship with outsourcing partners</li></ul></li></ul>
Benefits:
 
<ul><li>Annual salary will vary based on a candidate&rsquo;s skills, qualifications, experience, and other factors: $116,000.00/Yr. &ndash; $159,500.00/Yr.
</li><li>Annual Bonus for eligible positions: 15%
</li><li>401(k) match and annual company contribution</li><li>
Medical, dental and vision insurance</li><li>
Life and disability insurance</li><li>
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
</li><li>Employee Assistance Program and resources for mental and emotional support</li><li>
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement</li><li>
Referral bonus program</li><li>
And much more</li></ul> 
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.</div>

Sr. Software Engineer 2 - Oracle CC&B

MileOne Autogroup

<div><h2 class="jobSectionHeader">Job Description</h2>
MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate headquarters in Towson.
HOURS: Tuesday through Friday 10am-6:30pm and Saturday 8:30am-5pm.
This is a fantastic opportunity for an empathetic problem solver to get on the ground floor of with a growing and dynamic company in the IT field.
Candidates will have a proven record of promoting customer service and previous IT experience is a plus but we will gladly train someone that is energetic, team oriented and professional, with outstanding telephone and written communication skills.
Help Desk Technician Duties and Responsibilities<ul><li>
Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>
De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>
Collaborate with other help desk professionals to improve customer service</li><li>
Serve as the first point of contact for customers seeking technical assistance over the phone or email</li><li>
Record events and problems and their resolutions into our help desk ticketing software</li><li>
Direct unresolved issues to the next level of support personnel</li></ul>
Qualifications<ul><li>
Exceptional customer service, active listening and verbal and written communication skills, professional phone voice</li><li>
Ability to ask prying questions and diffuse tense situations</li><li>
Strong time management and decision making skills</li><li>
A patient and empathetic attitude</li><li>
Must be self-motivated and self-directed</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Must have reliable transportation to report to our Towson office</li></ul>
Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.
MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment
By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.
HEGE123
CC_954 Atlantic Holding MIS
Salary Range
$18.00 - $20.00 
MileOne Corporate Office
Sponsored-External and Internal
Zip Code
21204</div>

Help Desk Technician

Federal Bureau of Investigation (FBI)

<div>
 
 
 JOB DESCRIPTION
 
 
 
 
 
 
 
 
 The position advertised has been exempted from the federal civilian hiring freeze.
 
 
 
 
 
 
 
 Use your cybersecurity background to become an FBI special agent!
 
 
 
 
 
 The transition from technology to special agent is more than a career move&mdash;it&rsquo;s an opportunity to upskill and become an expert in your field. At the FBI, you won&rsquo;t just use your technical support experience; you&rsquo;ll also build on it by working on cases that challenge you to think critically, adapt quickly, and collaborate with elite professionals tackling national security threats. Your ability to uncover crucial information, problem-solve, and apply your technical knowledge will help protect our nation from cyberattacks, terrorism, fraud, and evolving threats.
 
 
 
 
 
 With specialized training, real-world investigative experience, and access to cutting-edge technology, you&rsquo;ll refine your troubleshooting and information security skills, enhance your expertise, and develop the foundation to become a leader in your field. The Bureau matches your dedication with a commitment to professional growth, a supportive work environment, and a robust benefits package that prioritizes you.
 
 
 Set yourself apart. Apply today.
 
 
 
 
 
 
 HOW TO APPLY
 
 
 
 
 
 
 
 STEP 1
 
 : Click on the &ldquo;Apply&rdquo; button to be directed to the FBIJobs Careers website.
 
 
 
 
 
 
 STEP 2
 
 : Click the &ldquo;Start&rdquo; button to begin. You will be prompted to either sign in to continue or register with FBIJobs if you don&rsquo;t already have an account.
 
 
 
 
 
 
 STEP 3
 
 : Follow the step-by-step process to submit your interest. You will be guided through each step. You must complete all sections of the form AND ALL REQUIRED DOCUMENTS MUST BE ATTACHED to successfully submit your interest.
 
 
 
 
 <ol>
 <li>
 Your resume, specifically noting relevant work experience and associated start and end dates. Please note your resume MUST NOT exceed two (2) pages.
 </li>
 <li>
 Other supporting documents:
 </li>
 </ol>
 <ul>
 <li>
 College transcripts, if qualifying based on education or if there is a positive education requirement.
 </li>
 <li>
 Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later.
 </li>
 </ul>
 
 
 
 
 Please see instructions on the site for attaching documents.
 
 
 
 
 
 
 SALARY LEVEL
 
 
 
 
 
 
 Pay level for this position:
 
 <ul>
 <li>
 $103,236.00 - $133,200.00
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 </ul>
 
 
 
 
 Salary is commensurate with base, locality, and availability pay.
 
 
 
 
 
 
 MAJOR DUTIES
 
 
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 Plan and conduct investigations of potential violations of federal laws, cybersecurity, and public safety.
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 Exercise judgment, resourcefulness, and versatility in meeting investigative demands.
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 Create and maintain effective liaison relationships with federal, state, local, tribal, territorial, and international law enforcement agencies.
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 Maintain a level of physical fitness to ensure the readiness required to perform law enforcement duties.
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 </ul>
 
 
 
 
 
 KEY REQUIREMENTS
 
 
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 Must be a U.S. citizen.
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 Must be able to obtain a Top Secret Sensitive Compartmented Information (SCI) Clearance.
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 Must be willing to travel as required.
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 Must meet the FBI&rsquo;s Employment Eligibility requirements.
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 </ul>
 
 
 
 
 
 EDUCATION
 
 
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 Candidates must have a bachelor&rsquo;s degree or higher (preferably in computer science, engineering, data science, information technology, or a related field) from a U.S. accredited college or university.
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 </ul>
 
 
 
 
 
 All degrees must be verified by submitting college transcripts.
 
 
 
 
 
 
 The FBI is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this vacancy. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex, pregnancy and related conditions, or on the basis of personal favoritism, or any other nonmerit factors.
 
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Special Agent: Cybersecurity/Technology Expertise

Planned Parenthood of Maryland Inc.

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 Ready to lead a mission-driven team and ensure top-tier reproductive healthcare for our Baltimore community?
 
 Planned Parenthood of Maryland (PPM) is seeking a strong, hands-on Health Center Manager who excels as an operational leader while also guiding and coaching from the floor. If you thrive on advancing a vital mission and upholding the highest standards of patient care, this is the role for you.
 
 
 
 Inside the Role
 
 
 
 As the Health Center Manager, you will be the driving force behind our Baltimore clinic's daily success. You will blend business operations with clinical leadership, ensuring our staff feels supported while maintaining strict compliance with PPM protocols and regulatory standards.
 
 
 
 Your Day-to-Day Impact
 
 
 
 
 Lead from the Floor:
 
 Stay actively engaged on the clinic floor, keeping an "open door" policy, supporting your team in real-time, and conducting morning huddles to keep everyone aligned.
 
 
 
 F
 
 
 oster Deep Accountability:
 
 Establish clear expectations and hold staff accountable for everything from punctuality and inventory management to hazmat compliance. You must be comfortable making tough personnel decisions to ensure our team meets our rigorous standards of care.
 
 
 
 Drive Operational Excellence:
 
 Seamlessly manage day-to-day operations, including patient and staff scheduling, budget monitoring, and achieving our productivity and revenue goals.
 
 
 
 Build a Resilient Team:
 
 Lead the interviewing, hiring, and training of new staff, serving as the primary supervisor to evaluate performance and promote a culture of exceptional customer service.
 
 
 
 What You Need To Succeed
 
 
 
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 Bachelor's degree in business, management, healthcare, or a related field
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 Minimum of 5 years of supervisory experience leading a team of 10 or more staff (outpatient healthcare or multi-provider setting preferred)
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 A strong leadership presence with the ability to deliver operational excellence while remaining accessible and hands-on
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 Demonstrated ability to work in a cost-effective, efficient, and highly customer-service-oriented manner
 
 
 
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 </ul>
 
 Salary &amp; Benefits Overview
 
 
 
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 Comprehensive Coverage: Medical, Dental, Vision, Life, and AD&amp;D insurance
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 Work-Life Harmony: Generous Paid Time Off (PTO) and Paid Holidays
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 Future Focus: 401(k) Retirement Plan and Flexible Spending Account
 
 
 
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 </ul>
 
 Ready to bring your operational expertise to a cause that matters?
 
 Apply today to join the PPM family and help us empower the communities we serve.
 
 
 
 Equal Opportunity Statement:
 
 
 
 Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.
 
 
 This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.
 
 
 Planned Parenthood of Maryland uses "E-Verify" for the Right to Work in the United States.
 
 
 Planned Parenthood requires COVID-19 vaccination.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Health Center Manager

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