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store associate 29229

DSW-Designer Shoe Warehouse

<div><p><b>Find Your Fit at DSW
</b></p><p>We have a personal relationship with our shoes! You might say we-re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we-re excited for YOU to be a part of the evolution of DSW.<br>
<br>
<b>Reports to: </b>Store Manager and/or Customer Experience Leader (CEL)<br>
<br>
<b>Our Values:</b><br>
<br>
<b>We Love What We Do</b></p>
<ul>
<li>Bring positive energy and enthusiasm.</li>
</ul>
<p><b>We Own What We Do</b></p>
<ul>
<li>Give and receive feedback openly and embrace change as opportunities for growth.</li>
</ul>
<p><b>We Do What-s Right</b></p>
<ul>
<li>Model high standards of honesty and integrity.</li>
</ul>
<p><b>We Belong</b></p>
<ul>
<li>Value unique experiences and encourage different perspectives.</li>
</ul>
<p><b>Essential Duties and Responsibilities:</b></p>
<p><b>
Be empowered to meet the customer where they are and personalize their experience:</b></p>
<ul>
<li>Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.</li>
<li>Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.</li>
<li>Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.</li>
</ul>
<p><b>Be committed to the customer having a consistent positive experience:</b></p>
<ul>
<li>We own the physical shopping environment therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers.</li>
<li>This includes but is not limited to the following: clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.</li>
<li>Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.</li>
</ul>
<p><b>Bring the power of shoes to life by leveraging in-store and digital services:</b></p>
<ul>
<li>Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.</li>
<li>Use of company tools to search product availability to order for the customer ie. iPhone, Register.</li>
<li>Perform other duties as assigned by the management team.</li>
</ul>
<p><b>Be responsible to pause and the put the customer first:</b></p>
<ul>
<li>Complete customer transactions while following DSW-s policies and procedures.</li>
<li>Responsible for accuracy in counting money and providing correct change.</li>
<li>Operate a calculator and enter data via the register keyboard.</li>
<li>Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.</li>
<li>Follow all asset protection policies and procedures.</li>
</ul>
<p><b>Bring fun and energy to everything you do:</b></p>
<ul>
<li>Actively participates in daily team meetings and ongoing training.</li>
<li>Be open to and responsive to coaching and feedback.</li>
<li>Demonstrate teamwork and support inclusivity.</li>
</ul>
<p><b>Required Skills:</b></p>
<ul>
<li>Must have the availability to meet the needs of the business.</li>
<li>Professional, friendly, and customer service focused.</li>
<li>Ability to move with tempo to meet time bound expectations.</li>
<li>Good verbal and written communication skills.</li>
<li>Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).</li>
<li>Must have the ability to spend up to 100% of working time standing or walking around the store.</li>
<li>Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.</li>
<li>Stoop, kneel, crouch or crawl on a frequent basis.</li>
</ul>
<p><b>Experience:</b></p>
<ul>
<li>Previous retail experience required.</li>
</ul>
<p></p><div><b>Hiring Range Notification</b></div>
<div>Hiring rates are provided for locations subject to posting requirements. Click https://designerbrands.com/store-hiring/ for applicable posted hiring rates. The rate displayed does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Visit https://mymobilewalletcard.com/dbi/ to learn more!</div></div>

Store Associate 29229

Best Buy

<div><div>As a Geek Squad Agent, you&rsquo;ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We&rsquo;ll provide the training and resources you need to assess customers&rsquo; needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.<br>
<br>
<b>What you&rsquo;ll do</b></div><ul><li><div>
Provide positive, timely service to customers during the check-in and checkout process</div></li><li><div>
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps</div></li><li><div>
Help customers set up new devices and provide advice on whether to repair or replace old devices</div></li><li><div>
Monitor service queues and provide accurate status updates to customers</div></li><li><div>
Maintain knowledge and skillsets through certified training courses</div></li><li><div>
Clearly communicate and partner with fellow agents</div></li></ul><div><b>
Basic qualifications</b></div><ul><li><div>
3 months of experience working in retail or customer service</div></li><li><div>
Ability to work a flexible schedule, including holidays, nights and weekends</div></li></ul><div><b>
Preferred qualifications</b></div><ul><li><div>
Passion for technology and desire to solve problems</div></li><li><div>
Ability to adapt and learn new skills in a fast-paced industry</div></li></ul><div><b>
What&rsquo;s in it for you</b><br>
<br>
We&rsquo;re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.<br>
<br>
Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Great employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div>
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.<br>
<br>
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.<br>
<br>
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.<br>
<br>
<b>About us</b><br>
<br>
As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes.<br>
<br>
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade;<br>
<br>
Best Buy is an equal opportunity employer.<br>
<br>
<b>Application deadline:</b> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
<p>Position Type: Part time</p></div>

Geek Squad Agent (Retail Store)

Floor & Decor

<div><p><b>Purpose</b>
</p><p>The Design Consultant is responsible for setting appointments, meeting with customers in store and to determine design needs in the selection of tile, wood, stone, and installation products of various colors textures, patterns, and design. <b>Full-Time and Part-Time Positions Available.</b></p><p></p><p><b>
Minimum Eligibility Requirements</b></p><ul><li>
One (1) year of interior design experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company and prior retail sales experience preferred</li><li>
Knowledge of hard surface flooring is a plus</li><li>
Excellent customer service skills</li><li>
Proficient in basic mathematical skills</li><li>
Must be self-motivated and able to multi-task</li><li>
Ability to identify and resolve problems in a timely manner</li><li>
Excellent verbal, written, and interpersonal skills</li><li>
Basic computer knowledge, including Microsoft Office suite</li><li>
Willing to work retail hours to include weekends, and some holidays</li><li>
Perform other duties as assigned.</li></ul><p></p><p><b>
Essential Functions</b></p><ul><li>
Sets appointments and meets with customers to determine design needs and formulate a design plan.</li><li>
Sells tile, wood, and stone products to complete the design plan</li><li>
Meet and exceed established goals</li><li>
Responsible for understanding, utilizing, and managing design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler, MyOrder, Salesforce (CRM), etc&hellip;</li><li>
Maintain customer contact at a high level and understand relationship selling, from pre-appointment/initial customer engagement to post purchase follow up</li><li>
Act and work in a manner that is consistent with company&rsquo;s core values.</li><li>
Provides timely feedback on product needs/assortment gaps through partnership with the Design Studio Manager and the SDRM</li></ul><p></p><p>
Working Conditions (travel, hours, environment)</p><ul><li><p>
While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.</p></li></ul><p></p><p>
Physical/Sensory Requirements</p><p>
Physical Work &ndash; Ability exert 30 &ndash; 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.</p><p></p><p><b>
Benefits &amp; Rewards</b></p><p>
Bonus opportunities &amp; career advancement opportunities at every level</p><p>
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program</p><p>
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
</p><p>Work-life balance, including:
</p><ul><li><p>Paid vacation and sick time for eligible associates
</p></li><li><p>Paid holidays plus a personal holiday
</p></li><li><p>Paid Volunteer Time Off that starts on Day 1</p></li></ul><p>
</p><p></p><p><b>Equal Employment Opportunity</b></p><p></p><p>
Floor &amp; Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.</p><p></p><p>
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.</p></div>

Design Studio Design Consultant

The Home Depot

<p>Position Purpose:<br/></p><p>The District Asset Protection Manager (DAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They are responsible for driving core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to the stores' operation. They must be able to multi-task across stores and gain the partnership of the District Manager, Store Manager, Store Leadership Team, APS and other store associates to achieve the goals and business objectives of the AP and Store Operations leadership teams.<br/></p><p>Key Responsibilities:<br/></p><p>25% - Driving Execution - Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs. Review Front End Accuracy standards to include Accuracy/Theft and Fraud initiatives and G.E.T initiatives. Ensure stores are driving a safety culture by promoting safety initiatives. Ensure post orders are followed and understood by 3rd Party Guards. In partnership with DHRM, DM, de-escalation of serious incidents and threats of violence. Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives. Build Relations and engage and walk with Government Relations and Law Enforcement for localized support. Walk and ensure safety of parking lots along with in safety strategies and processes. To ensure safe environment for customers and associates.<br/>50% - Internal and External Theft and Fraud - Perform timely entry of internal cases into the case management system in accordance with AP Policy; to include activity cans, review alerts, and physical security. Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions. Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT). Timely review, approve, or reject external cases submitted by the Asset Protection Specialists. Build partnerships with local law enforcement in order to strengthen THD's brand. Daily, weekly and monthly review of business practices, exception base reporting, theft portal and AP Performance Hub. Review and analyze shrink performance within the district and by store location. Monitors shrink indicators and drives execution of initiatives. Review and analyze shrink performance within the district and by store location. Manages the Company's shrink reduction strategy.<br/>25% - People - Make hiring decisions and take disciplinary action including termination (leveraging HR resources). Staff and schedule AP associates to meet the needs of the business utilizing theft trends and store tips. Teach, coach, train, and develop AP associates to ensure theft mitigation processes are executed, developing leads, documenting known thefts, cases are documented properly and opportunities are addressed. Conduct performance reviews, utilize performance management to address performance opportunities, and attend RAPM and district talent review. Coach and train associates on proper safety behaviors and environmental/regulatory processes to include execution of Handling Hazardous Materials (HHM) program and Store Readiness Checklist (SRC) process.<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This Position typically reports to the Regional Asset Protection Manager<br/>This Position has 5-8 Direct Reports<br/></p><p>Travel Requirements:<br/></p><p>Typically requires overnight travel 5% to 20% of the time.<br/></p><p>Physical Requirements:<br/></p><p>Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be 18 years of age or older<br/>Must be legally permitted to work in the United States<br/></p><p>Preferred Qualifications:<br/></p><p>Working knowledge of Microsoft Office Suite<br/>Working knowledge of presentation software (e.g., Microsoft PowerPoint)<br/>Demonstrated ability to collaborate and work effectively with cross-functional teams<br/>Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers<br/>Excellent written and verbal communication skills<br/>Licensure/certification to comply and requirement that varies by location<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of an associate's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Preferred Education:<br/></p><p>Minimal or no educational requirement for this job.<br/></p><p>Minimum Years of Work Experience:<br/></p><p>3<br/></p><p>Preferred Years of Work Experience:<br/></p><p>No additional years of preferred Work Experience<br/></p><p>Minimum Leadership Experience:<br/></p><p>3<br/></p><p>Preferred Leadership Experience:<br/></p><p>3<br/></p><p>Certifications:<br/></p><p>3+ years multi-unit retail AP experience<br/>Lead a team with a focus of external/internal theft<br/>Conducting internal investigations to include interviews<br/>Organized Retail Crime elements and law enforcement partnerships<br/>Utilization/management of physical security and investigations systems (CCTV, Alarm, Exception Based Reporting)<br/>LPC/LPQ Certification<br/>Be able to work a flexible retail schedule, position includes supporting multi store locations.<br/></p><p>Competencies:<br/></p><p>Decision Quality<br/>Builds Effective Teams<br/>Situational Adaptability<br/>Communicates Effectively<br/>Develops Talent<br/>Drives Results<br/>Financial Acumen<br/>Manages Conflict<br/></p>

District Asset Protection Manager

<p>Position Purpose:<br/></p><p>This role supports the strategy for the Service Department Evolution by monitoring progress on key initiatives, executing Front End deliverables, and ensuring risks and obstacles are addressed. This position drives execution from strategy to completion. Success means keeping the transformation on track toward flexible, connected experiences for customers and associates<br/></p><p>This role reports directly to a Director and works closely with Managers, Sr Managers, Directors, Sr Directors<br/></p><p>Key Responsibilities:<br/></p><p>Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.<br/>Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.<br/>Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.<br/>Manage issues and roadblocks that arise related to their area of responsibility.<br/>Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.<br/>Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.<br/>Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.<br/>Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.<br/>Maintain knowledge base regarding specific operations and processes within store operations<br/>Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.<br/>Typically procedures for analyzing situations and making conclusions are very diverse.<br/>Typically considers among many different options or procedures when solving problems.<br/>Typically, once given general assignments, determines priorities and defines what should be done and how to do it.<br/></p><p>Travel Requirements:<br/></p><p>Typically requires overnight travel less than 10% of the time.<br/></p><p>Physical Requirements:<br/></p><p>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/>Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be eighteen years of age or older.<br/>Must be legally permitted to work in the United States.<br/></p><p>Preferred Qualifications:<br/></p><p>PMI certification preferred.<br/>3 years of retail experience or process management in related area.<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Preferred Education:<br/></p><p>No additional education<br/></p><p>Minimum Years of Work Experience:<br/></p><p>5<br/></p><p>Preferred Years of Work Experience:<br/></p><p>No additional years of experience<br/></p><p>Minimum Leadership Experience:<br/></p><p>None<br/></p><p>Preferred Leadership Experience:<br/></p><p>None<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Strong business, functional and/or store knowledge for their area of responsibility<br/>Leadership and management experience preferred<br/>Strong operations, retail and/or field experience required<br/>Ability to partner/communicate well with the field/stores<br/>High sense of urgency in responding to field needs<br/>Strong big picture; strategic thinking skills<br/>Strong quantitative skills such as statistics and data analysis.<br/></p>

Manager, Service Department Evolution

<p>Position Purpose:<br/></p><p>The License Research Specialist is responsible for supporting and overseeing the daily operations of the License Research team to ensure Service Providers remain compliant with all license and lead certificate requirements across applicable states and territories. This role conducts research and analysis on existing and new licensing requirements, reviews license and lead documentation submitted by Service Providers (~2400), confirms license standing and categorization with municipalities, and verifies that license holders have valid background records in the Contractor Advantage system.<br/></p><p>Key Responsibilities:<br/></p><p>40% Vendor negotiation for services and support for all AHS programs<br/>Researches new and existing vendors for offerings; requests data; analyzes vendor response. Selects and implements Service-Level Agreements (SLAs). Supervises the daily operations of Program RIMs; examines current in-house procedures; identifies and implements process improvements; trains associates in new procedures; monitors performance and provides performance feedback to DIMs. Develops and facilitates training to SPs &amp; field team on regulatory license requirements and permits, federal regulations and other compliance issues as needed or requested. Partners with Help Desk, New Store Staging, and stores to resolve equipment supply issues and transitions to new products. Partners with Install Accounting, Legal, and service providers to resolve monetary and unit issues. Works with internal groups (Store Operations, Merchandising, FSMs,) to identify, select, and forecast installation sources.<br/>25% Research and determine license, code and permit requirements by jurisdiction for Home Depot installation programs market entry or expansions and communicates requirements to field team and Service Providers. Serves as the escalation point for SPs and the Home Depot field team to dispute/escalate license requirements dictated from state regulatory agencies and/or local municipalities<br/>25% Project manages requirements for national roll-outs, expansions into new markets, store relocations and new store openings to ensure adherence to all applicable local regulatory license/permitting/code requirements.<br/>10% Responsible for conducting quarterly random Service Provider license &amp; regulatory certifications audits to ensure compliance with state and or local requirements. Communicates audit findings and recommended action plans to Service Providers and initiates fines as appropriate based on SPRG and audit results.<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>Position reports to the Services Compliance Manager.<br/>Position has no direct responsibility for supervising others.<br/></p><p>Travel Requirements:<br/></p><p>Typically requires overnight travel less than 10% of the time.<br/></p><p>Physical Requirements:<br/></p><p>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be eighteen years of age or older.<br/>Must be legally permitted to work in the United States.<br/></p><p>Preferred Qualifications:<br/></p><p>Experience supporting licensing, compliance, credentialing, onboarding, or Service Provider operations.<br/>Experience working with municipal, state, or territory-level licensing requirements.<br/>Experience maintaining compliance databases, reviewing documentation, and preparing operational reports.<br/>Experience working with Contractor Advantage or similar background screening, compliance, or credentialing systems.<br/>Experience working with Excel, Salesforce, and Tableau for research, analysis, and reporting.<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Preferred Education:<br/></p><p>No additional education<br/></p><p>Minimum Years of Work Experience:<br/></p><p>2<br/></p><p>Preferred Years of Work Experience:<br/></p><p>No additional years of experience<br/></p><p>Minimum Leadership Experience:<br/></p><p>None<br/></p><p>Preferred Leadership Experience:<br/></p><p>None<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>PC computing skills - including MS Office and Store hardware, software and peripherals.<br/>Strong oral and written communication skills - must be able to communicate with individuals in internal and external organizations.<br/>Excellent critical thinking skills and an ability to resolve situations that are unstructured and require innovative and out of the box solutions.<br/>Must be comfortable in a fast-paced environment.<br/>Excellent negotiation &amp; solid decision-making skills.<br/>Ability to lead and partner with internal and external resources to drive various initiatives.<br/>Strong conflict management, negotiation and decision making skills.<br/>Self-starter capable of meeting tight deadlines in a fast paced environment.<br/></p>

License Research Specialist

Wayfair

<div><p>As a Home Improvement Specialist at Wayfair, you are more than a salesperson &mdash; you are a trusted project advisor who helps customers confidently navigate their home renovation and improvement journey. You create an engaging, solution-oriented in-store experience centered around helping customers transform spaces through thoughtful planning, expert guidance, and product knowledge.</p><p>
You combine a passion for home improvement with strong consultative selling skills and technical product understanding to support customers through complex purchase decisions. Whether helping a customer remodel a bathroom, select flooring for their entire home, upgrade lighting, or coordinate cabinetry and fixtures, you focus on simplifying the process and connecting their vision to practical solutions.</p><p>
You understand that home improvement projects can feel overwhelming, and you excel at turning complexity into clarity. Through thoughtful conversations, proactive selling, and cross-category recommendations, you help customers make informed decisions that align with their style, functionality needs, timeline, and budget.</p><p>
You leverage Wayfair&rsquo;s digital tools, visual displays, endless aisle capabilities, and your own expertise to drive project-based sales and long-term customer relationships. In doing so, you help establish Wayfair as a trusted destination not only for home inspiration, but also for complete home improvement solutions.</p><p>
Wayfair&rsquo;s retail business is in an exciting phase of growth, with new store openings and an evolving in-store experience that brings our digital-first brand to life. This role offers a unique opportunity to help shape how customers shop for home improvement solutions in a physical retail environment. Our Specialists play a critical role in defining what great looks like as we scale, making this an ideal opportunity for those who are energized by consultative selling, passionate about renovation and design, and motivated to grow in a fast-paced retail setting.</p><p></p><h2 class="jobSectionHeader"><b><br>
Ask yourself: &ldquo;Does this sound like me?&rdquo;</b></h2><ul>
<li><div>
<h2 class="jobSectionHeader">I genuinely enjoy helping people solve problems and bring their home projects to life. I create positive, approachable experiences that make customers feel comfortable asking questions and exploring possibilities.</h2></div></li><br>
<li><div>
<h2 class="jobSectionHeader">I know that home improvement decisions can feel intimidating, especially when customers are balancing style, measurements, timelines, installation considerations, and budgets. I have knowledge of Home Improvement areas, and I take pride in helping customers break large projects into manageable, confident decisions.</h2></div></li><br>
<li><div>
<h2 class="jobSectionHeader">I ask thoughtful questions and actively listen to understand how customers live, what challenges they are trying to solve, and what outcomes matter most to them.</h2></div></li><br>
<li><div>
<h2 class="jobSectionHeader">I simplify technical information into practical guidance &mdash; whether discussing materials, durability, sizing, finishes, installation considerations, or maintenance requirements.</h2></div></li><br>
<li><div>
<h2 class="jobSectionHeader">I focus on solutions, not individual products. I naturally connect categories together to create complete project recommendations that feel cohesive and functional.</h2></div></li><br>
<li><div>
<h2 class="jobSectionHeader">I confidently guide customers toward purchase decisions while always acting in their best interest. My goal is to ensure every customer leaves feeling informed, supported, and excited about their project.</h2>
</div></li>
</ul><h2 class="jobSectionHeader"><b>Key Metrics</b></h2><div><div>
<div>
<div><b>Role</b></div><div><b><br>
Key Goal</b></div></div><div><ul><li><div><br>
Home Improvement Specialist</div></li></ul><ul><li><div><br>
Sales Per Hour Goal : $400</div></li>
<li><div>
Protection Attachment: 10%</div></li>
<li><div>
Assembly Attachment: 10%</div></li></ul></div></div></div><p></p><h2 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h2><h2 class="jobSectionHeader"><b>
Customer Engagement &amp; Project Selling</b></h2><h3 class="jobSectionHeader"><b>
Lead Through Consultation</b></h3><ul><li><p>
Build authentic customer relationships by asking thoughtful questions to understand project goals, timelines, budgets, style preferences, and installation needs.</p></li></ul><h3 class="jobSectionHeader"><b>
Guide Complex Decisions</b></h3><ul><li><p>
Support customers through high-consideration purchases including flooring, vanities, cabinetry, lighting, fixtures, storage solutions, and other renovation categories.</p></li></ul><h3 class="jobSectionHeader"><b>
Drive Project-Based Selling</b></h3><ul><li><p>
Approach every interaction as an opportunity to build complete home improvement solutions through personalized recommendations, quote building, add-on selling, and project planning.</p></li></ul><h3 class="jobSectionHeader"><b>
Build Long-Term Customer Relationships</b></h3><ul><li><p>
Develop trust that extends beyond a single transaction by supporting customers throughout multiple phases of their renovation or improvement projects.</p></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Product Expertise &amp; Solution Building</b></h2><h3 class="jobSectionHeader"><b>
Deliver Home Improvement Expertise</b></h3><ul><li><p>
Provide knowledgeable guidance across renovation-focused categories including flooring, bath, kitchen, lighting, organization, hardware, and d&eacute;cor integration.</p></li></ul><h3 class="jobSectionHeader"><b>
Simplify Technical Information</b></h3><ul><li><p>
Translate complex product details such as measurements, materials, durability, compatibility, installation requirements, and maintenance into customer-friendly recommendations.</p></li></ul><h3 class="jobSectionHeader"><b>
Think Beyond the Single Product</b></h3><ul><li><p>
Connect products across multiple categories to create cohesive, functional project solutions tailored to the customer&rsquo;s space and goals.</p></li></ul><h3 class="jobSectionHeader"><b>
Support Customer Confidence</b></h3><ul><li><p>
Help customers evaluate trade-offs between style, functionality, quality, lead times, and budget to ensure confident purchase decisions.</p></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Digital &amp; Ecosystem Utilization</b></h2><h3 class="jobSectionHeader"><b>
Leverage Endless Aisle Capabilities</b></h3><ul><li><p>
Use Wayfair&rsquo;s digital tools, POS systems, and online assortment to access expanded inventory and project solutions beyond what is displayed in-store.</p></li></ul><h3 class="jobSectionHeader"><b>
Build Quotes &amp; Compare Solutions</b></h3><ul><li><p>
Create project quotes, compare product options, recommend alternatives, and help customers evaluate multiple solutions based on their needs.</p></li></ul><h3 class="jobSectionHeader"><b>
Take Ownership of Solutions</b></h3><ul><li><p>
Partner cross-functionally and utilize available resources to resolve customer questions, research product details, and identify solutions quickly.</p></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Operational Excellence</b></h2><h3 class="jobSectionHeader"><b>
Support Store Operations</b></h3><ul><li><p>
Assist with carry-outs, curbside pickup, returns, merchandising, inventory support, and operational tasks that contribute to a seamless customer experience.</p></li></ul><h3 class="jobSectionHeader"><b>
Maintain an Inspiring Environment</b></h3><ul><li><p>
Ensure displays, project vignettes, and home improvement areas remain organized, clean, and visually compelling.</p></li></ul><h3 class="jobSectionHeader"><b>
Contribute to Team Success</b></h3><ul><li><p>
Support replenishment, floor sets, operational execution, and team collaboration while sharing ideas that improve the customer experience and store performance.</p></li></ul><p></p><p><i><br>
This job description is intended to outline the general responsibilities and qualifications of the role. Duties, responsibilities, and activities may change or be assigned at any time with or without notice. The essential functions of this job must be performed with or without reasonable accommodation.</i></p><p></p><h3 class="jobSectionHeader"><b><br>
Minimum Requirements Necessary to Perform Essential Functions</b></h3><p></p><p><br>
Below sets out the minimum requirements required to perform the essential functions listed above, with or without reasonable accommodation.</p><div><div>
<div>
<p>Requirement</p><p><br>
Yes/No/Maximum/Size</p><p><br>
Frequency</p></div><div><p><b><br>
Supervisory Requirements</b></p><p><b><br>
Supervisory Requirements</b></p><p><b><br>
Supervisory Requirements</b></p></div><div><p><br>
Supervisory Responsibility</p><p><b><br>
No</b></p><p><br>
N/A</p></div><div><p><br>
Supervisory Size</p><p><br>
N/A</p></div><div><br>
<p><b>
Work Environment</b></p><p><b><br>
Work Environment</b></p><p><b><br>
Work Environment</b></p></div><div><p><br>
Work near moving mechanical parts</p><p><b><br>
No</b></p><p><b><br>
Minimal</b></p></div><div><p><br>
Work in high, precarious places</p><p><b><br>
No</b></p><p><b><br>
Minimal</b></p></div><div><p><b><br>
Physical/Mental Requirements</b></p><p><b><br>
Physical/Mental Requirements</b></p><p><b><br>
Physical/Mental Requirements</b></p></div><div><p><br>
Standing</p><p><b><br>
Full Day</b> (Frequent standing, walking)</p><p><b><br>
Frequent</b></p></div><div><p><br>
Lifting</p><p><b><br>
up to 50 lbs</b> (Ability to lift independently)</p><p><b><br>
Regular Basis</b></p></div><div><p><b><br>
Educational/Qualification Requirements</b></p><p><b><br>
Educational/Qualification Requirements</b></p><p><b><br>
Educational/Qualification Requirements</b></p></div><div><p><br>
Experience</p><div><p><br>
1+ year of experience in retail sales or customer-facing roles</p>
<p>
1+ year of experience working with Home Improvement products, in at least 1 category (bathroom, appliance, etc).</p></div></div><br>
<div>
<p>Open Availability</p><p><br>
Need to work nights, weekends, and holidays</p></div><div><br>
<p><b>
Language Skill Requirements</b></p><p><b><br>
Language Skill Requirements</b></p><p><b><br>
Language Skill Requirements</b></p></div><div><br>
<p>
Strong communication and relationship-building skills</p></div><div><br>
<p><b>
Reasoning Skill Requirements</b></p><p><b><br>
Reasoning Skill Requirements</b></p><p><b><br>
Reasoning Skill Requirements</b></p></div><div><br>
<p>
Core sales instincts</p></div><div><br>
<p>Time management and multitasking ability</p></div><div><br>
<p>Technical proficiency (mobile devices, POS systems)</p></div><br>
</div></div><div>
<p><b>Assistance for Individuals with Disabilities</b><br>
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.<br>
<br>
<b>Need Technical Assistance?</b><br>
For more information about applying for a career at wayfair, visit our FAQ page here.<br>
<br>
<b>About Wayfair Inc.</b><br>
Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.</p>
<p>
No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p>
<p>
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</p></div></div>

Home Improvement Specialist

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