manager, americas client service operations

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manager, americas client service operations Jobs in Boston

office manager

operations manager

store operations manager (gm) Jobs in Boston

store operations manager (gm)

store operations manager gm

Insomnia Cookies

<div>
 Insomnia Cookies is expanding and looking for strong management in our Boston, MA area. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training &amp; mentorship, professional growth/quick advancement opportunities and achievable sales success!
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 <br/>
 Comp &amp; Sweet Position Perks:
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   Competitive base salary + quarterly bonus compensation package
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   $50.00 per month cellphone data plan stipend
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   Excellent comprehensive benefits coverage that includes medical, dental, vision &amp; pet insurance plans
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   401K with contribution match
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   2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
  </li>
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   Enrollment in our Cookie College learning/training platform
  </li>
  <li>
   FREE cookies, awesome swag and so much more!
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  </li>
 </ul>
 Job Duties &amp; Position Focus:
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 <ul>
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   Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
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   Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
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   Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
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   Manage and audit inventory to maintain proper controls
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   Create and execute fun, local marketing drops
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   Create and drive in-store recognition programs/contests
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 </ul>
 What we seek:
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 <ul>
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   3+ years of management/leadership experience in a restaurant or retail establishment
  </li>
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   Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
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   Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
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   An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
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   A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
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   Familiarity with using commercial convection ovens - a plus
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  </li>
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 About us:
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 <br/>
 Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia&rsquo;s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, &ldquo;sweet-easy&rdquo; concept as the brand&rsquo;s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "
 <strong>
  Imagining What&rsquo;s Possible
 </strong>
 "!
</div>


Store Operations Manager (GM)

The Home Depot

<div><b>Position Purpose:</b><p>
The DC Transportation Manager is responsible for managing the outbound deliveries to stores within the service region and ensuring that on time deliveries are made to the stores and are within budget. The DC Transportation Manager will manage yard operations, coordinate back haul program and provide leadership to transportation team.</p><b><br>
Key Responsibilities:</b><ul><li>
25% Manage carrier relationships and planning function to ensure timely deliveries to stores while ensuring cube utilization; manage inbound deliveries to ensure on time, on cycle and lead time; manage inbound deliveries to ensure product is available for delivery to stores; manage outbound to minimize expedites; communicate daily with carriers to ensure on time compliance.</li><li>
25% Manage cost of transportation; manage cost per truckload, cube per truckload, and cost per mile; support overall financial goals; fully utilize transportation assets to reduce freight costs whenever possible; audit invoices of carriers on regular basis; review general ledger for all charges dealing with transportation.</li><li>
20% Drive Customer Service; develop customer service team; manage customer service associates and store concerns from phone calls and Infodock.</li><li>
15% Financial and Operations Metrics development and reporting.</li><li>
15% Maintain accurate operation of the yard integrity, dock, security, yard switchers and pallet recycling.</li></ul><br>
<b>
Direct Manager/Direct Reports:</b><ul><li>
Reports to DC General Manager I/II.</li>
Number of direct reports is 6. Accountable for direct supervision of the work activities of others. Responsible for personnel issues <li>- including selection, termination, performance appraisal and professional development of subordinates.</li></ul><br>
<b>
Travel Requirements:</b><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><br>
<b>
Physical Requirements:</b><ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul><br>
<b>
Working Conditions:</b><ul><li>
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
</li></ul><br>
<b>Minimum Qualifications:</b><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Ability to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays.</li><li>
Must be open to relocation. Because of the nature of Retail Distribution, your flexibility to relocate will translate into increased opportunities for advancement.</li></ul><br>
<b>
Preferred Qualifications:</b><ul><li>
Bachelors' Degree concentrating in Operations Management, Business or Supply Chain</li><li>
Proficiency in Microsoft Outlook, Word and Excel software applications</li><li>
Extensive Transportation Background including TMS intelligence, Routing, P &amp;L and Budgeting experience</li><li>
Previous Change Management Experience</li></ul><br>
<b>
Minimum Education:</b><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><br>
<b>
Preferred Education:</b><ul><li>
No additional education</li></ul><br>
<b>
Minimum Years of Work Experience:</b><ul><li>
2</li></ul><br>
<b>
Preferred Years of Work Experience:</b><ul><li>
No additional years of experience</li></ul><br>
<b>
Minimum Leadership Experience:</b><ul><li>
None</li></ul><br>
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Preferred Leadership Experience:</b><ul><li>
None</li></ul><br>
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Certifications:</b><ul><li>
None</li></ul><br>
<b>
Competencies:</b><ul><li>
Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and responsibilities; models The Home Depot values.</li><li>
Problem Solving: Reacts quickly and appropriately to problems in the DC; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends.</li><li>
Customer Driven: Creates a customer-focused environment in which excellent service is provided to all customers; sees business through the eyes of the Customer.</li><li>
Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately.</li><li>
Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience.</li><li>
Plans Strategically: Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term.</li><li>
Ground-Engaged: Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the business; uses this knowledge to make effective business decisions; knows the competition and the industry; foresees future challenges and takes action to address them.</li><li>
Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization.</li><li>
Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and associates; takes steps to maximize development of both self and Associates.</li><li>
Stress Tolerance: Maintains a positive attitude; maintains a high volume, high quality workload under demanding conditions (e.g., short time frame).</li><li>
Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety standard.</li></ul></div>

FDC Delivery Manager

Wellington Management

<div></div><div><div>About Us</div><div></div><div>
Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.</div><div></div><div>
About the Role</div><div></div><div>
Based in Boston, the Manager, Americas Client Service Operations will be part of the global Client Service Operations (CSO) team. This role is within the larger &lsquo;Client Operations&rsquo; group, which aims to foster a robust risk culture while enhancing our global support model to provide excellent service to both internal and external stakeholders. The Manager will play a central role supporting the Americas Institutional and Americas Wealth business lines, working closely with Global Operations, Trading, Portfolio Implementation, and the broader infrastructure platform to deliver best-in-class operational support and solutions.</div><div><br>
The Manager US Client Operations is a strategic leader responsible for overseeing the delivery of exceptional client service across the organization. This role ensures operational excellence, consistency and scalability while continuously enhancing the client experience. The Manager has line management responsibilities for operational servicing personnel in the region, leads cross-functional initiatives, manages third-party vendors, and partners with regional leaders to establish a unified global service model. With a focus on process improvement, performance management, and client satisfaction, this role is critical to driving retention and long-term growth. The ideal candidate will be driven, possess strong people and project management skills, and demonstrate the ability to communicate effectively at all levels of seniority.</div><div></div><div>
KEY RESPONSIBILITIES</div><ul><li><div>
Lead and manage the client operations organization, including daily operational support, issue resolution, and ongoing client communications.</div></li><li><div>
Partner with regional client operations leaders to build and maintain a consistent global client servicing model, ensuring alignment on standards, processes, and best practices</div></li><li><div>
Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure excellence in client support.</div></li><li><div>
Develop and implement scalable processes that enhance the client experience while improving internal efficiency.</div></li><li><div>
Analyze trends in client issues and feedback to inform product and process improvements.</div></li><li><div>
Collaborate with cross-functional leaders (Client Platform, Investment Platform, Infrastructure Platform) to resolve complex client challenges, anticipate evolving needs, and deliver scalable, client-centric outcomes.</div></li><li><div>
Mentor and develop a high-performing, client-focused team.</div></li><li><div>
Manage budgets and relationships with third-party providers to ensure quality, compliance, and alignment with client service standards.</div></li><li><div>
Serve as a senior point of escalation for high-impact client concerns.</div></li></ul><div></div><div>
REQUIREMENTS</div><ul><li><div>
10+ years of experience in client operations, investment operations, or related field, with at least 5 years in a leadership role.</div></li><li><div>
Proven success building and scaling teams in a fast-paced environment.</div></li><li><div>
Proven track record of leading transformation and continuous improvement efforts, including redesigning processes, improving service models, and driving measurable efficiency and client experience gains.</div></li><li><div>
Excellent organizational, communication, and leadership skills.</div></li><li><div>
Strong analytical and problem-solving abilities.</div></li><li><div>
Experience managing third-party service providers or outsourced teams, including contract oversight, SLA adherence, and performance reviews.</div></li></ul><div></div><div>
Not sure you meet 100% of our qualifications? That&rsquo;s ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.</div><div></div><div><i>
As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to </i><i>r</i><i>ace, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic</i><i> protected by applicable law</i><i>.</i><i> If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at </i><div><i>GMWTalentOperations@wellington.com</i></div><i>.</i></div><div></div><div>
At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain the best talent in our industry. We strive to pay employees fairly and competitively across all levels and roles. Our approach to compensation considers all aspects of total compensation; all employees are eligible to receive salary, variable compensation, and benefits. The base salary range for this position is:</div>
USD 120,000 - 225,000<div><div>
This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; certifications; and education. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process.</div></div><div></div><div><div><br>
Base salary is only one component of Wellington&rsquo;s total compensation approach. Other rewards may include a discretionary Corporate Bonus and/ or Incentives, if eligible. In addition, we offer a comprehensive and high value benefit package to meet the unique needs of our employees and their families, and we are committed to fostering a flexible work environment that enables employees to thrive personally and professionally. Examples of our benefits include retirement plan, health and wellbeing, dental, vision, and pharmacy coverage, health savings account, flexible spending accounts and commuter program, employee assistance program, life and disability insurance, adoption assistance, back-up childcare, tuition/CFA reimbursement and paid time off (leave of absence, paid holidays, volunteer, sick and vacation time)</div><div></div><div>
We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.</div></div></div>

Manager, Americas Client Service Operations

Dnata

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
<br><br>
The Airport Operations Manager directs, assesses, monitors, evaluates, coordinates and oversees the daily operational activities by performing the following duties personally as well as through the support of facility personnel.
<br><ul>
<li>Oversight of daily operations to include staffing assignments, oversight of operational safety, adherence to company policy while maintaining a professional manner with both internal and external customers</li>
<li>Drive excellence through appropriate disciplines</li>
<li>Use applicable customer technologies to support Safe and on-time operations to include individual carrier SOP’s</li>
<li>Lift baggage and or cargo weighing up to 70lbs. when loading/unloading aircraft, carts, and containers</li>
<li>Loading/unloading may require lifting over 100 items for a single aircraft</li>
<li>Push/pull loaded and empty carts and containers during loading/unloading operations</li>
<li>Couple/uncouple carts and/or cargo container dollies</li>
<li>Ascend/descend jet-way stairs while carrying baggage</li>
<li>Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers</li>
<li>Stand for up to 4 hours in all weather conditions to upload or unload cargo and direct traffic</li>
<li>Walk continuously to load/ unload cargo from pallets, containers, carts, or conveyor belts</li>
<li>Complete safety checklists for motorized equipment</li>
<li>Drive and operate motorized equipment (Tug, Belt Loader)</li>
<li>Read and interpret aircraft load sheets, checked baggage tags, and cargo labels</li>
<li>Operate a computer to enter and retrieve data for weight and balance purposes</li>
<li>Count baggage/cargo being uploaded/ unloaded during operations</li>
<li>Connect support equipment to aircraft such as PC Air, GPU etc.</li>
<li>Use signalling devices to communicate with co-workers or flight crew</li>
<li>Ensure compliance with dnata, TSA and Federal Aviation Administration (FAA) regulations and policies</li>
<li>Carries out management responsibilities in accordance with the organization’s policies and applicable laws</li>
<li>Establishes a culture that promotes safety through daily observation, shift briefings/safety meetings, routine audits, training and documented safety procedures.</li>
<li>Conducts oneself in such a way as to become the benchmark for the Station in integrity, fairness, personal attitude and respect for others</li>
<li>Perform other duties as assigned</li>
<li>Can meet the Station’s attendance standards</li>
</ul>
Job Qualifications
<br><ul>
<li>2-3 years Aviation Management Experience Required</li>
<li>Effective people management and planning / organizing skills, customer focused and analytical with good judgment, able to work under pressure and a team player</li>
<li>Ability to deal with conflict</li>
<li>Good communication skills</li>
<li>Ability to work under pressure</li>
<li>Customer focus and quality awareness</li>
<li>Computer proficiency, Office 365, Word/Excel</li>
<li>Must be able to work flexible working hours</li>
</ul>
Education-Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
<br><br>
dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Operations Manager

Joyce and Associates

<p><b>Overview</b><br/>We are seeking a dynamic and highly organized Office Manager to lead the daily operations of our office environment. This vital role requires a proactive individual who can seamlessly coordinate administrative functions, manage vendor relationships, oversee scheduling, and support team members to ensure a productive and welcoming workplace. The ideal candidate will bring energy, excellent communication skills, and a passion for creating efficient office processes that enhance overall organizational success. This paid position offers an exciting opportunity to play a central role in maintaining an organized, professional, and positive office atmosphere.</p><p><b>Responsibilities</b></p><ul><li>Overseeing and coordinating quickbooks online including appropriate quickbooks entries. Perform payroll functions through quickbooks online</li><li>Coordinate vendor relationships, including procurement of supplies and services, ensuring timely delivery and cost-effective solutions</li><li>Supervise administrative staff and provide training &amp; development opportunities to foster team growth and efficiency</li><li>Handle human resources tasks such as onboarding new employees, maintaining personnel records, and supporting payroll processes using QuickBooks online</li><li>Oversee budgeting, bookkeeping, and expense tracking to ensure financial accuracy and accountability</li><li>Maintain effective communication across departments by managing calendars, preparing reports, and ensuring smooth information flow</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience in office management or administrative roles with strong organizational skills</li><li>Supervising experience with the ability to lead and motivate teams effectively</li><li>Proficiency in QuickBooks on line</li><li>Experience with human resources functions including onboarding, training &amp; development</li><li>Knowledge of office technology including multi-line phone systems, ai, computer software applications (MS Office Suite), and basic bookkeeping tools</li><li>Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail</li></ul><p>Join us in creating an energetic workplace where organization meets innovation! This role offers the chance to make a meaningful impact by streamlining office operations while supporting our talented team. If you thrive on structure, excel at communication, and are eager to foster a positive work environment&mdash;this is the perfect opportunity for you!</p><p>Job Type: Full-time</p><p>Pay: $32.00 - $40.00 per hour</p><p>Expected hours: 40 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: Hybrid remote in Boston, MA 02114</p>

Office Manager

Berkshire Hathaway Specialty Insurance

<div><div><b>Who are we?</b></div><div></div><div><br>
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway&rsquo;s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.</div><div></div><div><br>
We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?</div><div></div><div><br>
Learn more about our unique culture and history.</div><div></div><div><b><br>
Job Opportunity:</b></div><div></div><div><br>
Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a new team member to join our Boston-based IT Governance Risk Audit and Compliance (GRAC) team as a Senior IT Compliance Analyst. In this role, the IT Senior Compliance Analyst will take an active role in the execution of our IT audit and compliance framework, while collaborating closely with both internal and external partners. This position offers the chance to make a significant impact, working with external global regulators and collaborating with internal regional legal and compliance leaders across regions from an enterprise-wide vantage point. If you're passionate about driving meaningful change, growing your career, and helping lead an evolving global IT audit and compliance program, we&rsquo;re interested in speaking with you.</div><div></div><div><b><br>
Duties &amp; Responsibilities:</b></div><div></div><div><br>
<ul><li>
Lead in executing IT audit/compliance activities, and follow up with responsible parties regarding outstanding requests, and/or questions.</li><li>
Maintain, organize, and store audit evidence in preparation for upcoming scheduled audits.</li><li>
Conduct audit readiness assessments (i.e., health checks) and assess the effectiveness of current controls and processes in place.</li><li>
Lead in developing, implementing, and executing additional internal IT audit/compliance activities.</li><li>
Coordinate with team members regarding the remediation status of closing out identified audit gaps and ensuring compensating controls are implemented.</li><li>
Review third-party service providers/vendors as part of IT due diligence, including assessing vendor control environment, reviewing SOC reports (i.e., SOC 2 type 2 reports), validating security certifications, identifying control gaps, and ensuring required remediation or compensating controls.</li><li>
Analyze and support compliance with global IT regulatory authorities (i.e., GDPR, CBI, DORA, MAS, APRA, BAFIN, etc.) and coordinate with individuals to ensure controls are in place to meet requirements.</li><li>
Provide support to our offices from both a U.S. and global perspective (i.e., Asia, Middle East, UK, Europe, Australasia, etc.) regarding the fulfillment of external audit requests and obligations.</li><li>
Attend/participate in e-learning training sessions to increase background knowledge of the ever-evolving IT regulatory landscape.</li><li>
Support in AI risk and governance oversight to ensure responsible and compliant use of AI technologies.</li></ul></div><div></div><div><b><br>
Qualifications, Skills and Experience:</b></div><div></div><div><br>
<ul><li>
6+ years of experience working in an IT audit/compliance function with a general understanding (at minimum) in several of the IT audit/compliance topics listed below:</li><li>
Active Directory, password standards, user access provisioning/deprovisioning, user access reviews, change management, batch jobs/backups, disaster recovery, service accounts, patch management, risk assessment.</li><li>
Software development and IT operations knowledge to assess the planning and ongoing maintenance of DevSecOps practices and Application security.</li><li>
Knowledge of cloud governance, cloud technology and cloud security is a plus.</li></ul></div><div><ul><li>
Solid background knowledge of US domestic IT regulations (i.e., SOX, CCPA, PCI, NY-DFS etc.) is recommended.</li><li>
Familiarity with global regulatory frameworks (e.g., GDPR, CBI, DORA, MAS, APRA, BaFin) is preferred but not required.</li><li>
Ability to work in a team-based environment and communicate effectively and efficiently with others domestically and globally.</li><li>
Experience with GRC tools such as Workiva, AuditBoard, ServiceNow, Drata, Vanta, or similar platforms is a plus.</li><li>
AI experience is a plus, including an understanding of AI risks, responsible AI concepts, or emerging AI regulatory requirements.</li><li>
Professional certifications such as CRISC, CISA, CISM, CISSP, or ISO/IEC 27001 Lead Implementer/Lead Auditor (or equivalent) are a plus.</li></ul></div><div></div><div><b><br>
BHSI Offers:</b></div><br>
<div></div><ul><li>
A competitive package and exciting growth opportunities for career-oriented teammates.</li><li>
A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates and our other stakeholders.</li><li>
A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.</li><li>
Benefits that support your life and well-being, which include:<ul><li>
Comprehensive Health, Dental and Vision benefits.</li><li>
Disability Insurance (both short-term and long-term).</li><li>
Life Insurance (for you and your family).</li><li>
Accidental Death &amp; Dismemberment Insurance (for you and your family).</li><li>
Flexible Spending Accounts.</li><li>
Health Reimbursement Account.</li><li>
Employee Assistance Program.</li><li>
Retirement Savings 401(k) Plan with Company Match.</li><li>
Generous holiday and Paid Time Off.</li><li>
Tuition Reimbursement.</li><li>
Paid Parental Leave.</li></ul></li></ul><div></div><div><i><br>
The base salary range for this position in Boston is $95,000.00 to $125,000.00, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates &ndash; both their capabilities and character &ndash; as demonstrated by our amazing culture.</i></div><div></div><div><br>
NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.</div></div>

Senior IT Compliance Analyst

Vertex Pharmaceuticals

<div><p><b>Job Description
</b></p><p>The Senior Manager, GxP Strategic Document Partner supports the Associate Director of GxP Quality Document and Records Management by managing, assessing, and delivering high-impact, compliant documents and records management solutions in alignment with quality objectives, regulatory standards, and business priorities.
<br>
<br>
The Senior Manager serves as a strategic document partner for assigned area(s) and/or quality system(s), leading document impact and needs analyses and partners with the business to lead Global document initiatives, supporting a functional document hierarchy which integrates the development, maintenance, and distribution of critical documents that support the organization&rsquo;s strategic goals and initiatives. This role requires expertise in consulting, solution project management, administration of the document management system (DMS), and regulatory oversight to support the development of effective documentation and management of records which appropriately reflect regulatory requirements and support inspection readiness.
<br>
<br>
The role collaborates with cross-functional documentation and training teams, DTE (IT), and HR to ensure strategies are enabled through technology, including automation and emerging modalities such as AI and Machine Learning, while driving document and records governance and compliance, innovation, and continuous improvement across the GxP document and records program.
</p><p></p><p>Key Responsibilities
</p><ul><li><p>Serve as a strategic document partner for assigned functional areas and/or quality system(s), aligning document development and records management with business, quality, and regulatory expectations
</p></li><li><p>Act as a liaison between functional area leadership and the GxP Document and Training Strategy and Operations teams, ensuring alignment of documentation goals with operational and quality objectives
</p></li><li><p>Conduct document impact and needs analyses and supports the functional document hierarchy which integrates the development, maintenance, and distribution of critical documents that support the organization&rsquo;s strategic goals and initiatives
</p></li><li><p>Ensure GxP documents are engaging, effective, and compliant, using instructional design and adult learning methodology best practices
</p></li><li><p>Partner with stakeholders to ensure the document and records management process along with documentation assumes a risk-based approach and reflects current industry and regulatory standards
</p></li><li><p>Collaborate with Quality, Document and Training Operations, and business partners to support inspection-ready documentation and records.
</p></li><li><p>Leverage automation, digital tools, and emerging technologies, including AI and Machine Learning, to optimize documentation processes and content
</p></li><li><p>Identify opportunities to enhance document and records management processes, content, and delivery methods by leveraging feedback and data-driven insights
</p></li><li><p>Promote a culture of change by driving continuous improvement initiatives that improve documentation impact and efficiency
</p></li><li><p>Evaluate documentation quality system effectiveness using appropriate metrics to ensure objectives are met and compliance requirements are achieved
</p></li><li><p>Support the Associate Director in implementing the strategic documentation and records management roadmap by overseeing the development and delivery of document initiatives
</p></li><li><p>Collaborate with Strategic Document Partners to ensure consistent and effective application of best-in-class practices across the organization
</p></li><li><p>Serve as an escalation point for operational challenges, providing solutions to support uninterrupted document operations
</p></li><li><p>Collaborate with leadership to troubleshoot and resolve document-related issues effectively
</p></li><li><p>Partner with Strategic Learning Partners to oversee GxP document control processes related to training, ensuring accuracy, accessibility, and compliance of training materials
</p></li></ul><p>Minimum Qualifications
</p><ul><li><p>Bachelor&rsquo;s degree with 5-10 years&rsquo; experience in GxP Document and Records Management or in related function, Masters preferred
</p></li><li><p>Demonstrated fluency in documentation impact assessment and needs analyses, and the development, hierarchy structure, and management of a range of documentation (Standards, SOPs, work instructions, job aids, guidance, training materials) with consideration for applicable regulatory requirements
</p></li><li><p>Deep expertise in Document Control and Management, technical writing principles, performance consultation, and emerging technologies (AI, machine learning, automation) in alignment with regulatory requirements and inspection readiness
</p></li><li><p>Experience working with and supporting Biologics and Device, Cell and Gene Therapies, Clinical, and Manufacturing, preferred
</p></li><li><p>Demonstrated project management expertise, lean methodologies
</p></li><li><p>Demonstrated leadership skills and experience managing cross-functional teams
</p></li><li><p>Direct experience with implementation of supportive learning technology and tools; learning management systems, augmented/virtual reality, training assignment automation
</p></li><li><p>Subject matter expertise in quality systems, documentation and records management, document development and structure
</p></li><li><p>Proficient experience with Microsoft Office Suite, Document Management System and Learning Management System; Specific system experience preferred Veeva, DocCompliance, and Cornerstone
</p></li><li><p>Demonstrated understanding GxP Training standards preferred
</p></li><li><p>Role is Hybrid and/or On-Site eligible role<br>
<br>
<br>
<br>
#LI-HYBRID
</p></li></ul><p></p><p><b>Pay Range:
</b></p>$129,400 - $194,200
<p></p><p><b>Disclosure Statement:
</b></p><div><div><div><div><p>The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
</p><p></p><p>At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
</p></div></div></div></div><p></p><p><b>Flex Designation:
</b></p>Remote-Eligible
<p></p><p><b>Flex Eligibility Status:
</b></p><p>In this Remote-Eligible role, you can choose to be designated as:
<br>
1. <b>Remote </b>: work remotely five days per week and come into the office on occasion &ndash; you&rsquo;re always welcome on-site; <b>or select
</b><br>
2. <b>Hybrid </b>: work remotely up to two days per week; <b>or select
</b><br>
3. <b>On-Site </b>: work five days per week on-site with ad hoc flexibility.
</p><p>Note: The Flex status for this position is subject to Vertex&rsquo;s Policy on Flex @ Vertex Program and may be changed at any time.
</p><p></p><p>#LI-Remote
</p><p><b>Company Information
</b></p><p>Vertex is a global biotechnology company that invests in scientific innovation.
</p><p></p><p>Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
</p><p></p><p>Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com</p></div>

Senior Quality Manager

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