office coordinator

office manager

proposal manager

tech ops manager

operations manager

mLabs

<div>Location: Remote - EU or East Coast US
Remote | Full-time
Compensation: $80K - $150K
Our client&mdash;a leading innovator in fintech, blockchain, cryptography, infrastructure, and security&mdash;is seeking an Tech Ops Manager to oversee internal systems and infrastructure for a remote-first, global team building the next generation of core banking systems.
Reporting directly to the Chief Information Security Officer (CISO), this role requires a blend of strategic leadership and hands-on execution. The Tech Ops Manager will ensure the organization maintains a secure and efficient toolset, manages hardware logistics, oversees vendors, and upholds rigorous security and compliance standards. This position collaborates closely with Engineering, Security, and Operations teams to support ongoing international expansion.
Key Responsibilities<ul><li>
Workspace &amp; Systems Administration: Manage and optimize the global Google Workspace environment and maintain corporate IT solutions.</li><li>
Device &amp; Fleet Management: Scale and administer Mobile Device Management (MDM) solutions to maintain fleet-wide security, automation, and endpoint compliance.</li><li>
Logistics &amp; Procurement: Oversee vendor relations, software licensing, and hardware procurement, including the configuration and international shipping of equipment to employees.</li><li>
Lifecycle &amp; Identity Management: Lead the IT component of the employee lifecycle, ensuring seamless onboarding, access management, offboarding, and technical support across multiple time zones.</li><li>
Compliance &amp; Security: Maintain comprehensive IT documentation, playbooks, and runbooks to support ongoing SOC 1, SOC 2 Type II, ISO 27001, ISO 22301, and CCSS compliance initiatives.</li><li>
Technical Support &amp; Innovation: Assist international team members with technical issues and support the integration of internal AI tools and Model Context Protocol (MCP) connectors.</li></ul> 

Requirements 
<ul><li>
Experience: 6+ years of dedicated experience in IT Management or internal systems administration.</li><li>
Technical Expertise: Advanced proficiency in Google Admin, Google Workspace security tools, MDM solutions (e.g., Jamf), and endpoint security.</li><li>
Remote Operations: Proven experience managing IT infrastructure and logistics for a distributed, remote-first global workforce.</li><li>
Compliance Standards: Strong knowledge of cybersecurity best practices and direct experience supporting SOC 2, ISO 27001, ISO 22301, or equivalent frameworks.</li><li>
Core Competencies: Pragmatic problem-solving ability balancing operational speed with strict security requirements; entrepreneurial drive to work independently and optimize workflows.</li><li>
Languages: Full fluency in English with excellent written and verbal communication skills; proficiency in French is considered a strong plus.</li><li>
Bonus Points: Exposure to or experience working with internal AI tooling and integrations.</li></ul> 

Benefits 
<ul><li>
Work Environment: 100% remote-first setup within a high-growth, cutting-edge technical domain.</li><li>
Compensation: Competitive compensation package tailored to experience and location.</li><li>
Professional Growth: Opportunity to work alongside industry experts in cryptography and fintech while shaping scalable IT governance.</li></ul>
﻿
Interview Process<ul><li>
Initial Recruiter Screening</li><li>
Introductory Call: 30-minute introductory discussion with the Co-CEO.</li><li>
Cognitive &amp; Behavioral Assessment: A 45-minute online evaluation (via TestGorilla) testing critical thinking, verbal reasoning, detail orientation, numerical reasoning, and problem-solving.</li><li>
Panel Focus Interview: A 90&ndash;120 minute technical and cultural deep dive covering security fundamentals, compliance knowledge, work ethics, and team alignment.</li><li>
Final Stage: Reference verifications and background checks.</li></ul> 
Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.
Commitment to Equality and Accessibility:
At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.
MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd&rsquo;s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.</div>

Tech Ops Manager

Berkshire Hathaway Specialty Insurance

<div>Who are we? 
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway&rsquo;s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.
We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?
Learn more about our unique culture and history. 
Job Opportunity:
Berxi (Berxi.com) is a fast-growing e-commerce start-up within Berkshire Hathaway Specialty Insurance. We set out to build a modern, customer-focused, digital platform to help professionals and small businesses buy and manage insurance smarter and faster &ndash; all of which saves them time and money. BHSI has an exciting opportunity for a hands-on Web Production Manager at Berxi who can both execute and improve our client-facing Wordpress experience, Berxi.com, which drives the majority of our business. This is an execution-focused role for someone who can build, troubleshoot, and optimize pages directly. You&rsquo;re not expected to be a developer, but you are expected to handle simple CMS fixes and partner with our web development agency to scope more complex needs.
You will own page production and performance across the marketing website, translating strategy into high-quality, conversion-oriented experiences throughout the customer journey. You&rsquo;ll work within an established system but are expected to challenge it by identifying UX, layout, and performance gaps and implementing improvements.
You&rsquo;ll join a small, highly collaborative marketing web team that spans content, SEO, AEO, operations, and design. Because of our size, we rely on people who can work across disciplines, move quickly, identify opportunities that improve how we operate, and implement solutions without relying heavily on engineering support. 
Responsibilities:
Execute and optimize marketing page experiences<div><ul><li>
Build 5-8+ pages per month using WordPress (Gutenberg with a custom theme), working collaboratively with SMEs to execute and influence designs</li><li>
Implement SEO, UX, and conversion best practices directly in-page</li><li>
Execute QA across devices, browsers, and breakpoints</li></ul></div>
Own marketing site performance and improvement<div><ul><li>
Analyze engagement and conversion signals (scroll, clicks, drop-off, quote starts)</li><li>
Identify and fix issues related to layout, hierarchy, CTAs, and page structure, balancing UX, SEO, and conversion goals</li><li>
Drive measurable improvements in conversion and engagement metrics</li></ul></div>
Manage technical site health<div><ul><li>
Partner with web agency but own day-to-day site performance</li><li>
Monitor and improve:<ul><li>
Page speed</li><li>
Core Web Vitals</li><li>
Responsiveness</li><li>
Template behavior</li></ul></li><li>
Troubleshoot issues with internal team before escalating to development agency</li></ul></div>
Increase technical leverage<div><ul><li>
Solve simple front-end issues using HTML, CSS, and CMS capabilities</li><li>
Work collaboratively with web agency to solve more complex technical and design issues and template updates</li><li>
Modify blocks and layouts without requiring web agency support when possible</li><li>
Improve page performance, structure, and usability through hands-on changes</li></ul></div>
Improve systems, not just pages<div><ul><li>
Identify ways to make page builds faster, more scalable, and more consistent</li><li>
Contribute to evolution of templates, components, and workflows</li></ul></div>
What success looks like<div><ul><li>
Pages are shipped quickly and consistently meet quality standards</li><li>
Conversion and engagement metrics improve based on your changes</li><li>
Site issues are identified and resolved proactively</li><li>
The site functions at a high technical level for humans and machines</li><li>
Reliance on development agency decreases</li><li>
Page production becomes more reliable and scalable over time</li></ul></div> 
Qualifications, Skills and Experience:
Required<div><ul><li>
3-5 years&rsquo; experience in hands-on web execution roles (web ops, CMS management, digital experience)</li><li>
Strong experience building pages in WordPress or similar CMS</li><li>
Practical ability to troubleshoot and fix simple front-end issues using HTML/CSS</li><li>
Demonstrable understanding of UX and content hierarchy, responsive behavior, and accessibility basics</li><li>
Experience using analytics (GA4 or similar) to identify and act on performance issues</li><li>
Strong understanding of diagnostic web metrics and Core Web Vitals (CLS, LCP, INP, TTFB) and how they impact UX, SEO, and AI-driven discovery</li><li>
Working knowledge of SEO/AEO execution:<ul><li>
Applying search intent to page structure</li><li>
Implementing headings, internal linking, structured content</li></ul></li><li>
Self-starter who can take on responsibility and achieve goals independently</li><li>
Strong collaborator who can communicate across technical and non-technical teams</li><li>
Ability to work 4 days per week onsite in downtown Boston</li></ul></div>
Preferred<div><ul><li>
Bachelor&rsquo;s degree in marketing, digital media, communications, e-commerce, information systems, web development, or a related field; equivalent experience considered</li><li>
Experience working at or managing a web agency</li><li>
Familiarity with tools like GTM, Clarity, Heap, GSC</li><li>
E-commerce experience</li><li>
Experience with CRO and experimentation</li><li>
Understanding of accessibility best practices and how to apply them</li><li>
Exposure to technical SEO and page performance optimization</li><li>
Experience in finance, insurance, or other regulated industries</li></ul></div> 
BHSI Offers:<ul><li>
A competitive package and exciting growth opportunities for career-oriented teammates.</li><li>
A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.</li><li>
A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.</li><li>
Benefits that support your life and well-being, which include:</li></ul><div><ul><li>
Comprehensive Health, Dental and Vision benefits</li><li>
Disability Insurance (both short-term and long-term)</li><li>
Life Insurance (for you and your family)</li><li>
Accidental Death &amp; Dismemberment Insurance (for you and your family)</li><li>
Flexible Spending Accounts</li><li>
Health Reimbursement Account</li><li>
Employee Assistance Program</li><li>
Retirement Savings 401(k) Plan with Company Match</li><li>
Generous holiday and Paid Time Off</li><li>
Tuition Reimbursement</li><li>
Paid Parental Leave</li></ul></div> 
The base salary range for this position is $95,000 to $115,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates &ndash; both their capabilities and character &ndash; as demonstrated by our amazing culture.
NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.</div>

Web Production Manager, Berxi

oura

<div><div>Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work &mdash; both in and out of the office.
</div><div>We are looking for a Director, Sales Operations to join our team. At Oura, Sales Operations is the backbone of our Commercial organization. You'll own the processes and manage the people that take a deal from quote all the way through close and cash. For non-standard deals, you&rsquo;ll own our Deal Desk to review strategic partnerships, drive revenue and steer accountability. Your efforts will create a measurable impact on the Oura business by helping us continue to right size our approach to rapidly scaling growth. This is a highly cross-functional, builder role for someone who loves turning ambiguity into scalable processes, and who can be equally comfortable in a spreadsheet, a systems diagram, and a room with Sales, Finance, and Legal leadership. 
 
 
What you will do:
Sales Operations Leadership
<ul><li>Build and lead the Sales Operations team &mdash; a mix of full-time employees and contractors/contingent staff &mdash; setting team direction, goals, and growth plans</li>
<li>Determine the right blend of FTE vs. contractor capacity as deal volume scales, and manage contractor/vendor relationships and performance alongside direct FTE reports</li>
<li>Partner with Commercial Systems to identify opportunities to automate and improve the efficiency of the contracting process</li>
<li>Define and maintain sales policies (e.g., deal approvals, order management) and ensure consistent adoption across the Commercial organization</li>
<li>Develop reporting and analytics that give sales and executive leadership visibility into pipeline health, forecast accuracy, and deal-cycle performance</li>
<li>Represent Sales Operations in QBRs and leadership forums, and act as a key partner to Finance, Legal, and Sales Leadership on strategic and operational priorities</li>
</ul>Deal Desk Leadership
<ul><li>Optimize and run Oura's Deal Desk function: the centralized process for reviewing and approving non-standard deals (custom pricing, terms, discounting, contract structures)</li>
<li>Establish clear deal approval policies, tiers, and escalation paths that balance deal velocity with commercial risk and consistency (in partnership with Systems and Enablement)</li>
<li>Serve as a trusted advisor to Commercial leadership and reps on deal structuring, alternative contract options, and value-based positioning to drive deal closure</li>
<li>Act as the primary point of escalation for complex, high-value, or non-standard deals, bringing together Sales, Finance, Legal, and Product as needed</li>
<li>Build a scalable Deal Desk operating model (people, process, and tooling) that keeps pace with sales growth</li>
</ul>Quote-to-Cash Ownership
<ul><li>Own the end-to-end quote-to-cash process, from initial quote configuration through contract execution, order entry, and revenue handoff to Finance</li>
<li>Manage a high volume of concurrent contracts (standard and non-standard) with accuracy, speed, and strong SLAs</li>
<li>Partner with Finance, Legal, and Revenue Operations to ensure contract terms, pricing, and bookings comply with company policy and revenue recognition requirements</li>
<li>Identify and eliminate bottlenecks across the deal lifecycle; build metrics and dashboards (quote velocity, approval turnaround, error rates) to track and improve performance</li>
</ul>This is a remote US role with a slight preference for candidates based in San Francisco, San Diego, or Boston.
Requirements (keep this section to 4-6 bullet points if possible)
We would love to consider you for this role if you have:
<ul><li>10+ years of progressive experience in Sales Operations, Deal Desk, Revenue Operations in a B2B SaaS/technology environment, including 5+ years leading teams</li>
<li>Experience managing a team composed of both full-time employees and contractors/contingent staff, including sourcing, onboarding, and performance management of contractor resources</li>
<li>Demonstrated experience owning a quote-to-cash process end-to-end, including contract management, order management, and revenue handoff to Finance</li>
<li>Strong proficiency with CRM and CPQ/contract lifecycle management tools (e.g., HubSpot, IronClad or similar)</li>
<li>Proven ability to manage a high volume of concurrent, competing priorities with accuracy and composure, especially during period-end close</li>
<li>Excellent cross-functional communication skills; comfortable partnering with and influencing Sales, Finance, Legal, and executive leadership</li>
<li>Ability to navigate ambiguity and build scalable process and systems from the ground up</li>
</ul>Benefits
At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.
What we offer:
<ul><li>Competitive salary and equity packages</li>
<li>Health, dental, vision insurance, and mental health resources</li>
<li>An Oura Ring of your own plus employee discounts for friends &amp; family</li>
<li>20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off</li>
<li>Paid sick leave and parental leave</li>
</ul>Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
<ul><li>Region 1 $200,600- $236,000</li>
<li>Region 2 $182,750- $215,000</li>
<li>Region 3 $194,000- $223,000</li>
</ul>A recruiter can determine your Region based on your US location.
We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI).
</div><div><div>Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Disclaimer: Beware of fake job offers!
 
We&rsquo;ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:
<ul><li>Our jobs are listed only on the ŌURA Careers page and trusted job boards.</li>
<li>We will never ask for personal information like ID or payment for equipment upfront.</li>
<li>Official offers are sent through Docusign after a verbal offer, not via text or email.</li>
</ul>Stay cautious and protect your personal details.
To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.</div></div></div>

Director of Sales Operations

HA Studio

<div>
 
 Location:
 
 Boston, MA
 
 
 
 Type:
 
 Full-Time
 
 
 
 About Human Agency
 
 
 
 We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.
 
 
 We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.
 
 
 Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.
 
 
 Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.
 
 
 We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it, and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.
 
 
 And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.
 
 
 The Opportunity
 
 
 The roll-up economy in physical services is fundamentally broken. Private equity is buying HVAC companies, landscaping crews, and electrical contractors at absurd multiples because they believe the moat is scale. We think the moat is smaller than everyone assumes, and AI changes the entire equation.
 
 
 You're going to prove it by running one yourself. Not advising. Not theorizing. Running. You'll launch and operate a physical services business in Boston from day one, treating AI as your entire back office. One exceptional tradesperson supported by intelligent systems for scheduling, diagnostics, customer management, hiring, and growth. You're the operator. AI is your COO.
 
 
 This is a venture studio build, not a consultancy project. We have initial demand lined up to support breakeven at launch. Your job is to make the unit economics work, prove the model scales, then help us replicate it. If you're the kind of person who sees a broken market and wants to show everyone how it should be done, this is your shot.
 
 
 What You'll Own
 
 
 <ul>
 <li>
 Launch and operate the business end-to-end. You're CEO from day one. Build the brand, hire the first tradesperson, set up operations, and deliver real services to real customers in the Boston market.
 </li>
 <li>
 Build AI-driven operating systems for everything non-technical. Scheduling, customer intake, diagnostics, job tracking, review generation, hiring pipelines, and quality control all run through intelligent tooling you design and deploy.
 </li>
 <li>
 Own hiring and managing a lean team of trade professionals. Use AI to source candidates, assess fit, onboard efficiently, and scale the team as demand grows. You manage people, but AI handles the workflows around them.
 </li>
 <li>
 Run the P&amp;L with full accountability. Revenue, costs, margins, cash flow &mdash; you're responsible for making this business profitable and sustainable from the start.
 </li>
 <li>
 Prove the model and scale it. Once the unit economics work and the systems hold, document what you've built and help us replicate it in other markets and verticals.
 
 
 </li>
 </ul>
 Who You Are
 
 
 
 Experience &amp; Skills
 
 
 
 <ul>
 <li>
 You've started or run something before &mdash; ideally from zero to revenue. Could be a business, a project, a side hustle. You know what it takes to get something off the ground and keep it running.
 </li>
 <li>
 You're comfortable in the physical world. This isn't software. You're managing trucks, tools, schedules, customer homes, and real humans doing skilled labor. That doesn't intimidate you.
 </li>
 <li>
 You understand AI deeply enough to architect systems around it. You don't need to write the models, but you know how to design workflows where AI does the heavy lifting and humans do what humans do best.
 </li>
 <li>
 You've shipped things that matter. Show us a business you ran, a product you launched, a project you led from concept to outcome. Evidence beats credentials every time.
 </li>
 <li>
 You've hired and managed people in ambiguous contexts. You know how to evaluate talent, set clear expectations, and hold people accountable without micromanaging.
 
 
 </li>
 </ul>
 Mindset &amp; Traits
 
 
 <ul>
 <li>
 You see broken markets and want to fix them yourself. You're not interested in writing a think piece about what's wrong with the roll-up economy &mdash; you want to go build the alternative.
 </li>
 <li>
 You thrive in high-agency, low-structure environments. Nobody is going to tell you exactly what to do. You figure it out, make the call, and move forward.
 </li>
 <li>
 You default to action. When you see a problem, your first instinct is to fix it, not to wait for someone else to handle it. You'll set up the Google Business profile, post the Craigslist ad, and take the customer call yourself if that's what it takes.
 </li>
 <li>
 You're intellectually honest about what's working and what's not. You run experiments, track results, admit when something isn't working, and iterate quickly.
 
 
 </li>
 </ul>
 Compensation &amp; Logistics
 
 
 <ul>
 <li>
 Based in Boston, MA with in-market presence required
 </li>
 <li>
 Full-time role with equity upside tied to business performance
 </li>
 <li>
 Some travel for client engagements and offsites
 </li>
 <li>
 Compensation is competitive and discussed during the process
 
 
 </li>
 </ul>
 Equal Opportunity Commitment
 
 
 Human Agency is an Equal Opportunity Employer. We value diverse perspectives and are committed to building inclusive, high-performing teams where everyone can do their best work.
</div>

Studio Entrepreneur - Services Businesses

Care Access

<div><div>About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.</div><div>
<h3 class="jobSectionHeader">
How This Role Makes a Difference</h3>
<div>
Reporting to the Sr. Director of Study Feasibility &amp; Clinical Partnerships, the Associate Director and Director of Study Feasibility &amp; Clinical Partnerships provides strategic leadership for protocol and site feasibility across the Care Access Site Network and oversees the end-to-end lifecycle of clinical vendor partnerships that support Care Access objectives. This role is responsible for shaping and advancing feasibility strategy, ensuring robust site evaluation, and driving the identification, sourcing, qualification, onboarding, negotiation, and performance management of key vendors.

In close partnership with cross-functional teams, including Business Development, SSU, Finance, and Site Operation, this position guides data-driven feasibility assessments across the site network, leads cost-effective procurement strategies, strengthens contractual and operational frameworks, ensures regulatory and organizational compliance, and cultivates high-impact, high-performing vendor partnerships that enable successful study execution and organizational growth.
</div>
<div><h3 class="jobSectionHeader">How You'll Make An Impact</h3>
<div>
Strategic Team Supervision and Development
<ul>
<li>Provide leadership, supervision, and mentorship to Feasibility Managers and Vendor Acquisition Managers, fostering a collaborative, high-performing team environment.</li>
<li>Promote professional development within the team, including training, coaching, and performance feedback.</li>
<li>Establish and maintain strong, collaborative relationships with internal cross-functional teams and external vendors to ensure alignment, high performance, and seamless study execution.</li>
<li>Contribute to continuous departmental improvement initiatives, including the development and optimization of tools, databases, processes, and best-practice SOPs to enhance operational efficiency and effectiveness</li>
</ul>
Clinical Trial Feasibility and Vendor Acquisition and Management Strategy
<ul>
<li>Analyze and synthesize data from trial sponsors, CROs, and internal cross-functional teams to comprehensively understand study objectives, protocol requirements, and operational needs.</li>
<li>Conduct comprehensive feasibility assessments of study protocols leveraging internal databases, trackers, and dashboards to assess feasibility across the Care Access Site Network, identify appropriate vendor scope, and ensure alignment of feasibility and vendor capabilities with study needs for optimal execution.</li>
<li>Translate feasibility findings into actionable recommendations that guide strategic planning, vendor selection, and resource allocation to support efficient and effective study execution.</li>
<li>Responsible for managing key vendor performance activities and contributing to the delivery of vendor performance management across development operations.</li>
<li>Contribute to the maintenance and application of vendor performance management frameworks, including performance metrics, issue management practices, escalation pathways, and performance improvement approaches.</li>
<li>Prepare and deliver performance analytics and reporting for vendors, translating performance data into actionable insights to support governance discussions and continuous improvement activities.</li>
<li>Provide clear, decision-ready insights and recommendations to internal stakeholders and vendor partners based on analysis of performance data, issue trends, and operational inputs</li>
<li>Proactively identify, escalate, and resolve feasibility- and vendor-related challenges that could impact clinical operations, timelines, or study deliverables.</li>
</ul>
Cross-Functional Collaboration and Strategic Input
<ul>
<li>Partner with Business Development, SSU, Finance, Operations, Legal, and other stakeholders to align feasibility, vendor, and operational strategies with broader organizational objectives.</li>
<li>Serve as a subject matter expert on feasibility and vendor considerations, providing insights and recommendations to support strategic decision-making.</li>
</ul>
Other Responsibilities
<ul>
<li>Other duties as assigned based on evolving needs.</li>
</ul></div><h3 class="jobSectionHeader">The Expertise Required</h3>
<div><ul><li>Strong understanding of clinical protocols, general clinical research processes, start-up workflows, and Good Clinical Practice.</li>
<li>Prior clinical research experience with the ability to discuss protocol clinical aspects with vendors and internal stakeholders.</li>
<li>Excellent interpersonal, written, and verbal communication skills; ability to build relationships across dispersed teams.</li>
<li>High level of professionalism, confidentiality, and sound judgment; able to make evidence-based decisions.</li>
<li>Experience working with site networks, sponsors, and CROs; direct site-based experience strongly valued.</li>
<li>Proven leadership, judgment, and decision-making skills in a fast-paced, matrixed environment.</li>
<li>Ability to manage multiple priorities, competing deadlines, and cross-functional initiatives effectively.</li>
<li>Demonstrated ability to negotiate and 'sell' Care Access's value to vendors, sponsors, and investigators.</li>
<li>Strong project and process management skills with a proactive, solution-oriented mindset.</li>
<li>Analytical mindset with strong attention to detail, problem-solving skills, and ability to anticipate risks.</li>
<li>Proficiency with Google Suite, Microsoft Office Suite, and data tracking for KPIs and vendor performance.</li>
<li>Experience in creating and implementing new processes based on organizational needs.</li>
</ul></div><div><h3 class="jobSectionHeader">Certifications/Licenses, Education, and Experience</h3>
</div><div><ul><li>Minimum Education:
<ul><li>Bachelor's degree in life sciences, healthcare, nursing, or related field (advanced degree preferred).</li>
</ul></li><li>Minimum Experience:
<ul><li>At least 10 years of experience in clinical operations, feasibility, vendor management, or clinical trial start-up.</li>
<li>Proven vendor-facing experience within clinical trials, with the ability to engage investigators, site teams, sponsors, and CROs.</li>
<li>Familiarity with feasibility process, contracting workflows, and site activation processes.</li>
<li>Experience in Clinical Project Management is strongly preferred.</li>
<li>Proficiency with feasibility, CTMS, clinical portals, and project tracking tools.</li>
</ul></li></ul></div><h3 class="jobSectionHeader">How We Work Together</h3>
</div></div><div><ul><li>Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.</li>
<li>Travel: This role requires up to 20% travel requirements further explained below. Length of travel will depend upon study requirements, staff needs, and company initiatives. During onboarding and training, additional travel may be required.
<ul><li>Type of travel required: National</li>
</ul></li><li>Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
<ul><li>Walking &lt;5%, Standing &lt;5%, and Sitting 90%</li>
</ul>
</li></ul>The expected pay range for this role is $120,000 - $160,000 USD per year for full time team members.
<h3 class="jobSectionHeader">
Benefits &amp; Perks (US Full Time Employees)</h3>
<ul><li>Paid Time Off (PTO) and Company Paid Holidays</li>
<li>100% Employer paid medical, dental, and vision insurance plan options</li>
<li>Health Savings Account and Flexible Spending Accounts</li>
<li>Bi-weekly HSA employer contribution</li>
<li>Company paid Short-Term Disability and Long-Term Disability</li>
<li>401(k) Retirement Plan, with Company Match</li>
</ul>
<div></div><div><h3 class="jobSectionHeader">Mandatory Employer Disclosures</h3>
</div><div>Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction. 
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment. 
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment. 
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29&ndash;38 of Title 28 of the Rhode Island General Laws. 
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.</div>
<div>
#LI-Remote
</div>
</div><div>Diversity &amp; Inclusion

We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com</div></div>

Associate Director, Study Feasibility & Clinical Partnerships

NeighborHealth

<div><div>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
</div><div>Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly &mdash; every role at NeighborHealth is vital. Together, we&rsquo;re advancing medicine and delivering the best care experience for our patients and community!
</div><div><div><div>Interested in this position? Apply online and create a personal candidate account!
</div></div></div>Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page .
Time Type:
Full time
Department:
Telecommunications
All Locations:
151 Orleans Street
Position Summary:
NeighborHealth is seeking an experienced Telecommunications Operations Supervisor to serve as a key operational support for the telecommunications team, ensuring smooth day-to-day functions, continuity of service, and effective coordination across systems and staff. This role is ideal for a professional with deep expertise in contact center operations, PBX systems, telecommunications support, staff training, and project coordination, with the ability to guide team workflows, troubleshoot complex issues, and maintain service reliability in a fast-paced healthcare environment.
What You'll Do
The Telecommunications Operations Supervisor oversees the day-to-day work of the telecommunications team, helping keep everything running smoothly. They serve as the first point of support for the Contact Center, assist with phone systems, keep projects on track, and train staff on the tools they use. This role also participates in an on-call rotation to help address urgent issues when they arise. When the Telecommunications Manager is unavailable, the Supervisor helps assign tasks to ensure work continues without disruption.
The successful candidate will be able to perform the following responsibilities:
Essential Duties
<ul><li>Coordinate daily telecommunications work and help keep team priorities on track.
</li><li>Support the Telecommunications Manager with assigning and monitoring work.
</li><li>Serve as the main liaison with the Contact Center.
</li><li>Provide backup support for the PBX and related systems.
</li><li>Assist with system rollouts, upgrades, testing, and other special projects.
</li><li>Troubleshoot telecommunications issues and help resolve problems quickly.
</li><li>Work with vendors, internal departments, and staff to support reliable telecommunications service.
</li><li>Maintain records, documentation, and equipment information as needed.
</li><li>In the manager&rsquo;s absence, assign duties as needed to keep work moving.
</li><li>Support additional staff as the department grows or changes.
</li></ul>Training Responsibilities
<ul><li>Provide training for Contact Center systems and related telecommunications tools.
</li><li>Train incoming telecommunications staff on department procedures, systems, and support expectations.
</li><li>Develop and update training materials, guides, and process documentation.
</li><li>Provide follow-up help and refresher training when systems or procedures change.
</li></ul>On-Call Responsibility
Participates in an on-call rotation with department staff to respond to urgent issues, outages, and other critical needs outside of regular business hours, ensuring timely support and continuity of service. Escalates to Manager or CTO, if necessary.
Supervisory Scope
Provides day-to-day coordination and task oversight for the telecommunications team, including assigning work and following up on priorities as needed. This role supports team operations without full managerial authority, ensuring work progresses efficiently and service remains uninterrupted.
What You&rsquo;ll Bring
<ul><li>Bachelor&rsquo;s degree in Telecommunications, Information Technology, Computer Science, or a related field (or equivalent combination of education and experience).
</li><li>7 to 10 years of progressive experience in telecommunications support, contact center operations, and enterprise phone systems, including increasing responsibility in coordination or leadership roles.
</li><li>Minimum of 5 years&rsquo; experience in healthcare or multi-site clinics required.
</li><li>Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
</li><li>Solid knowledge of PBX and VoIP systems, contact center platforms, call routing, telecom infrastructure, vendor coordination, and system implementation and support practices.
</li><li>Exceptional problem-solving and conflict-resolution abilities.
</li><li>Ability to handle sensitive and confidential matters with professionalism and discretion.
</li><li>Proficiency in Microsoft Office Suite.
</li><li>The ability to work in a fast-paced environment.
</li></ul>Work Environment &amp; Physical Requirements
<ul><li>This position operates in a professional office and clinic environment.
</li><li>Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
</li><li>Must be able to remain in a stationary position for extended periods while performing administrative and computer-based tasks.
</li><li>Occasionally required to lift or move items weighing up to 20 pounds (such as files, office supplies, or small equipment).
</li><li>Must have adequate visual acuity, hearing, and manual dexterity to perform essential job functions.
</li><li>May occasionally move between clinic and administrative areas and be exposed to a typical clinical setting.
</li><li>Expected to follow all NeighborHealth and OSHA safety policies and procedures, including maintaining a safe and ergonomic work environment
</li></ul>The pay range for this role is $99,840 - $153,920
EEO &amp; Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement:
 
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or &ldquo;apps.&rdquo; Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.</div>

Supervisor, Telecommunications Operations

The Home Depot

Position Purpose: The District Human Resources Manager (DHRM) is a key business partner responsible for driving talent readiness, associate engagement, compliance, and organizational effectiveness across a district of 6&ndash;13 stores. The DHRM aligns people strategies with business goals and Company Values, leading efforts in talent management, leadership development, associate relations, and workforce planning to build strong teams and sustain a positive, inclusive, and high-performing culture. Key Responsibilities: 10% Recruitment, Selection &amp; Onboarding - Support Associate Support Department Supervisors (ASDS) selection and development, ensuring readiness for future leadership opportunities. Partner with store and district leaders to ensure quality and consistency in hiring and assimilation of both internal and external talent. Support hourly and salaried hiring initiatives, including local job fairs, internal development forums, and community partnerships. Oversee the onboarding experience for new leaders, ensuring timely system access, mentoring, and engagement in district learning plans. 40% Associate Relations &amp; Workplace Culture - Lead HR Town Halls and follow-up on action items from both townhalls and Voice of Associate survey results, ensuring accountability for progress and improvement. Partner with store leadership to foster engagement, recognition, and communication across teams. Serve as a trusted advisor and first responder for associate relations issues, workplace incidents, and investigations, partnering closely with AR and Legal as needed. Manage the accommodation process for stores in their district by partnering with associates, leaders, and centralized resources to ensure timely documentation, consistent communication, and compliant return-to-work and accommodation plans that support associate wellbeing and business continuity. Manage Salesforce case investigations effectively, ensuring timely investigative documentation creation and retention, root-cause analysis, and fair resolution. 15% Change Leadership &amp; Business Partnership - Promote and model Company Values and leadership behaviors, reinforcing a culture of inclusion, high-performance and customer focus. Actively participate in district operations and store walks to provide real-time HR insights and coaching. Partner with district leadership to align people strategies with business goals, driving results through talent, engagement, and organizational effectiveness. Support change initiatives such as new store openings, closings, restructurings, and strategic realignments. 15% Learning, Training &amp; Performance Enablement - Leverage Salesforce, Workday and other HR tools to identify associate and leader skill gaps, and reinforce accountability for development outcomes. Monitor and assess the execution and impact of training plans for both hourly and salaried associates. Facilitate and model a culture of continuous learning, ensuring that coaching and skill development are embedded in daily operations. Partner with store leaders to ensure timely and effective performance management, including feedback delivery, code calibration, and development planning. 15% Operational Excellence &amp; Collaboration - Maintain readiness and partnership protocols for labor relations and emergency response events. Participate in district meetings and business reviews as a key HR advisor and thought partner. Partner with the HR Service Center to ensure accuracy and consistency in staffing, transactions, and associate records. Leverage AI-enabled HR tools and people analytics (e.g., workforce trends, engagement, attendance, associate relations case drivers) to surface insights, anticipate risk, prioritize actions, and coach leaders on data-backed decisions that improve associate experience, compliance, and district performance. 5% Talent Strategy &amp; Leadership Development - Champion an inclusive, welcoming, and respectful workforce, leveraging local partnerships to continue building the most highly regarded culture in retail. Drive salaried succession planning and talent pipeline development through consistent talent planning and leadership evaluation. Partner with leaders to create individual development plans and facilitate meaningful career growth discussions. Direct Manager/Direct Reports: DHRM position reports to a Regional HR Director. 6-13 ASDSs have a dotted-line reporting relationship to the DHRM. Travel Requirements: Typically requires overnight travel 20% to 50% of the time. Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: No additional qualifications Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 5 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: 5 Preferred Leadership Experience: No additional years of leadership experience Certifications: None Competencies: Communicates Effectively Decision Quality Plans and Aligns Develops Talent Decision Quality Plans &amp; Aligns Manages Conflict Drives Engagement Drives Results Collaborates Manages Ambiguity

DISTRICT HR MANAGER

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