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senior talent partner

talent acquisition manager

talent acquisition

Agape Network

<div></div><div><div>POSITION: Talent Acquisition</div><div></div><div> 
REPORTS TO: Director of Human Resources</div><div></div><div> 
Position Summary:</div><div>
The Human Resources Talent Acquisition is responsible for all aspects of recruiting and onboarding process for the organization and plays a critical role in ensuring it's hiring the best possible talent. This position helps the organization meet its recruitment and retention goals through sound workforce management following the agency policies and procedure and standards from the different regulatory bodies.</div><div>
Responsibilities:</div><div><ul><li>
Work with the Director of HR to align recruitment strategies with the agency&rsquo;s goals and vision improving overall Talent Acquisition functions.</li><li>
Build and maintain a partnership relationship with directors to determine staffing needs for their programs.</li><li>
Responsible of the overall agency recruitment, including but not limited to, on boarding new hires entire process, the development of new and creative recruitment strategies to recruit and attract qualified candidates.</li><li>
Demonstrate commitment with the HR department, support programs need in a timely and efficient manner, placing the needs of the agency as the priority.</li><li>
Assists with the establishment of an in-house employee training system that addresses the company's training needs and goals.</li><li>
Build and maintain applicant sources and data base with a pool of qualified candidates by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.<ul><li>
Post and Source out qualified candidates by utilizing multiple resources (job postings, college partnerships, community outreach, etc.)</li><li>
Conduct preliminary phone screenings and schedule interviews.</li></ul></li></ul></div><ul><li>
Coordinate and implement college recruiting- internships initiatives.</li><li>
Track and report on talent acquisition metrics, such as applicant quantity, time-to-fill, offer acceptance rate, cost per hire, market feedback, challenges, and creates report as needed.</li><li>
Creates and maintain the agency new hire orientation presentation always updated.</li></ul><div><ul><li>
Creates, schedules and conducts new employee orientation activities including but not limited to compilation of new hire paperwork, policies overview, benefits, and payroll systems.</li><li>
Collaborate with department managers to identify and draft detailed and accurate job descriptions and hiring criteria.</li></ul></div><ul><li>
Research and recommend new sources to the HR Director for active and passive candidate recruiting.</li><li>
Create and maintain a credential qualification table by position to ensure consistency in recruitment qualifications and efforts following agency the different regulatory standards.</li><li>
Works in conjunction HR assigned staff to prepare and process recruitment paperwork, staff folders for programs and maintain HR data bases in a timely manner.</li><li>
Oversees the agency&rsquo;s Talent Acquisition module in ADP, provides training to managers as needed, and ensures the maximization of the system.</li><li>
Prepares, conducts and/or attends at least two job fairs annually.</li><li>
Ensure all pre-employment screenings are completed before candidate start date, and tracking properly including but not limited to background and medical clearances, employment and reference checks, educational credentials, etc.</li><li>
Assist in maintain the personnel files up to date and in compliance with agency policies and procedures, performance standards and any regulatory body.</li><li>
Completes and submits to the supervisor the vacancy/recruitment table in a timely manner.</li><li>
Stays current on the agency organizational structure, personal policies, and federal laws regarding employment practices ensuring compliance with all regulatory body.</li><li>
Builds and maintains an open line of communication with the supervisor, communicates in advance about any issues in the department or issues that will cause delays in meeting deadlines.</li><li>
Other related duties or projects assigned by supervisor to ensure the smooth running and efficiency of the department.</li></ul><div>
Requirements:</div><div><ul><li>
Bachelor&rsquo;s degree in Human Resources or related field required with Human Resources experience and at least two years&rsquo; experience working as a recruiter.</li><li>
Working knowledge of labor and employment laws, organizational development, and best practices.</li><li>
Excellent interpersonal communication: listening, speaking, and writing.</li><li>
Excellent decision-making, good judgment, and critical thinking skills.</li><li>
Works a flexible schedule as required.</li><li>
Excellent verbal and written communication skills.</li><li>
Excellent interpersonal skills with good negotiation tactics.</li><li>
Proactive and independent with the ability to take initiative.</li><li>
Excellent time management skills with a proven ability to meet deadlines.</li><li>
Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.</li></ul></div><div></div><div> 
Physical demands:</div><div></div><div> 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions. The employee will have to sit and stand for indefinite periods of time. The employee may occasionally be required to lift and/or move up to fifteen pounds.</div></div>

Talent Acquisition

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue &ndash; find the best of both big city adventure and a tropical getaway &ndash; arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It&rsquo;s all set against the Miami skyline overlooking the city&rsquo;s fashionable art, dining, and entertainment scenes just minutes from our doorstep.
 
 
 
 About The Role
 
 
 
 Responsible for Talent Acquisition Success across property/ies, building and managing Talent Acquisition strategy, delivering Talent Acquisition Learning and Development; coaching Hiring Managers; partners with Area Talent Acquisition Manager on best practice and strategies to attract diverse talent and leverages internal/external systems and tools to drive hiring results.
 
 
 Responsible for full cycle Talent Acquisition, up to and including Planning Committee. This person contributes to our mission by delivering High Performing Team Members to drive business results
 
 
 
 What You Will Do
 
 
 
 
 Building &amp; Planning Recruiting Strategies.
 
 
 
 <ul>
 <li>
 Develop creative approaches to support the Talent Acquisition Roadmap in identifying and attracting qualified, diverse, active and passive candidates for open positions and future opportunities.
 </li>
 <li>
 Identify and leverage the right internal/external systems and tools for referral generation, internet sourcing, multi-media advertising, social media, job fairs, university fairs, networking, community involvement/partnerships and third-party assistance.
 </li>
 <li>
 Builds appropriate and meaningful relationships with University and Colleges.
 </li>
 <li>
 Oversee full lifecycle recruiting of top tier candidates including sourcing, screening, interviewing, providing feedback/recommendations, and assisting the candidate through offer negotiations and acceptance, up to Planning Committee.
 </li>
 <li>
 Lead Recruiter for Critical &amp; Confidential leadership positions.
 </li>
 <li>
 Leverage Workday to maintain accurate and well-ordered documentation on candidate pipelines and recruiting activities.
 </li>
 <li>
 Ensure outstanding candidate experiences throughout the interview, offer, and onboarding process.
 </li>
 <li>
 Learn from others: continually gather feedback from candidates and our interviewing team (including surveys and conversations) to iterate and improve.
 </li>
 <li>
 Partner and build strong relationships with business and HR leadership, hiring managers and talent acquisition team to determine business staffing needs and then develop and implement cost effective recruitment plans that minimize time-to-fill, optimize fit and retention and place top-quality, diverse candidates in open positions.
 </li>
 <li>
 Review team performance and coaches weekly to ensure we are hitting all key talent acquisition metrics which includes time to fill.
 </li>
 <li>
 Provide counsel to hiring managers on matters pertinent to internal mobility and external hiring to ensure adherence to established company policies and procedures, and compliance with local employment laws. Recommend, and manage local third-party vendors, headhunters, and job Boards.
 </li>
 <li>
 Ensures the manning guide is accurate and reflects the budget for the year.
 </li>
 <li>
 Measure and report on talent pool KPIs, including throughput, candidate experience and successful hires.
 
 
 </li>
 </ul>
 
 Reporting and Talent Planning
 
 
 
 <ul>
 <li>
 Assess future hiring needs through proactive People Planning activities and understands key metrics to meet hiring goals. Build recruiting strategy to support.
 </li>
 <li>
 Manage TA Reporting activities and provides meaningful dashboard reporting and insights, communicates the Talent Acquisition story to business leaders.
 
 
 </li>
 </ul>
 
 Employee Value Proposition
 
 
 
 <ul>
 <li>
 Leverage Employer Branding and proactively looks for innovative and new industry best practices around recruiting, interviewing, and sourcing to ensure we are hiring top talent and all candidates walk away from their experience with a positive image of the Four Seasons Brand.
 </li>
 <li>
 Use internal communication streams to promote Careers and employee movements.
 
 
 </li>
 </ul>
 
 Miscellaneous
 
 
 
 <ul>
 <li>
 To act as a counsellor to individual employees, or managers, in respect of their own Training and Development requirements and to facilitate that development, where possible.
 </li>
 <li>
 To conduct Hotel tours for student groups, in a manner and style consistent with the atmosphere and ambience of the Hotel.
 </li>
 <li>
 To assist with general People and Culture activities, including correspondence, recruitment and selection of placement and work experience students, exit interviews, social events co-ordination etc.
 </li>
 <li>
 To undertake function related project work, as and when directed by the Director of People and Culture or General Manager.
 </li>
 <li>
 To undertake other duties and responsibilities which, whilst outside the normal daily routine, are within the overall scope of the position.
 </li>
 <li>
 Participate in management duties in the hotel as required.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 5+ years of experience in Talent Acquisition.
 </li>
 <li>
 Excellent computer skills in Word, Excel, and Outlook
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Employee Discount for stays at any Four Seasons worldwide
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 
 
 </li>
 </ul>
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
</div>

Talent Acquisition Manager

El Car Wash

<div>Senior Talent Partner

Department: People Success | Team: People Experience

Reports To: Talent Leader 
Location: Doral Office / Mid- West Market/ Site Location Support

Role Summary

The Senior Talent Partner supports organizational growth by translating talent acquisition strategy into execution across assigned markets. This role partners closely with operational leaders to ensure locations are staffed efficiently with high-quality talent while maintaining a consistent, people-first candidate experience. The Senior Talent Partner leads recruiting for complex site-level roles, supports high-volume hiring initiatives, and helps strengthen talent pipelines to support operational stability, new site openings, and market expansion.

Impact of the Role
<ul>
<li>Supports consistent staffing levels across markets to ensure operational performance and customer experience.</li>
<li>Strengthens leadership pipelines for complex and operational site- level roles.</li>
<li>Drives proactive recruiting strategies to reduce hiring gaps and improve hiring timelines.</li>
<li>Partners with operational leaders to anticipate staffing needs aligned with business growth.</li>
</ul>
Recruiting Scope
<ul>
<li>Supports recruiting across multiple markets and locations.</li>
<li>Manages approximately 20&ndash;60 active requisitions depending on business needs.</li>
<li>Leads recruitment for critical roles (i.e., Customer Experience Advisors and site-level leadership roles)</li>
<li>Supports hiring new site openings, backfills, acquisitions, and market expansion.</li>
</ul>
Market Ownership

Serves as the primary recruiting partner for assigned markets by partnering with Regional Managers and Area Directors to monitor staffing needs, hiring timelines, and workforce trends. Develops recruiting strategies to support high-turnover locations, strengthen leadership pipelines, and ensures recruiting processes and candidate experience standards are consistently executed across supported markets.

Key Responsibilities
<ul>
<li>Partner with operational leaders to assess hiring needs and workforce planning priorities.</li>
<li>Lead recruiting for Site Manager, Assistant Site Manager, and other operational leadership roles.</li>
<li>Build and maintain candidate pipelines through sourcing, referrals, community partnerships, and recruiting events.</li>
<li>Execute targeted sourcing strategies for hard-to-fill roles and emerging markets.</li>
<li>Serve as a trusted advisor to hiring managers on candidate evaluation and interview best practices.</li>
<li>Support recruitment marketing and community outreach to strengthen employer brand visibility.</li>
<li>Maintain accurate recruiting workflows and candidate data within the ATS.</li>
<li>Monitor recruiting performance metrics and share market insights with the Talent Acquisition Leader.</li>
</ul>
Key Competencies
<ul>
<li>Operational Recruiting Excellence</li>
<li>Strategic Partnership</li>
<li>Pipeline Development</li>
<li>Market Awareness</li>
<li>Candidate Experience</li>
<li>Process Discipline</li>
<li>Collaboration</li>
</ul>
Qualifications
<ul>
<li>3&ndash;5+ years of full-cycle recruiting experience, including high-volume hiring environments.</li>
<li>Experience supporting multi-site organizations such as retail, hospitality, or service operations.</li>
<li>Strong sourcing skills using LinkedIn Recruiter, job boards, referrals, and outreach campaigns.</li>
<li>Experience recruiting leadership roles preferred.</li>
<li>Familiarity with ATS platforms such as UKG, Workday, Paycom, Paylocity, Greenhouse, or similar systems.</li>
<li>Strong stakeholder partnership and communication skills.</li>
</ul>
Success Metrics
<ul>
<li>Hiring timelines maintained within 30&ndash;45 days for frontline roles and 45&ndash;60 days for leadership roles.</li>
<li>Active pipelines maintained for high-volume and leadership roles.</li>
<li>Markets supported maintain consistent staffing levels.</li>
<li>Hiring managers receive proactive recruiting partnership and updates.</li>
<li>Recruiting workflows and candidate data maintained accurately in the ATS.</li>
</ul>
Physical Requirements

Prolonged periods of sitting and working on a computer. Occasional standing, walking, or lifting up to 15 lbs for recruiting events or meetings.

Travel Requirements

Occasional travel (up to 20%) may be required for market visits, hiring events, or operational meetings. Must have reliable transportation and a valid driver&rsquo;s license.</div>

Senior Talent Partner

The Palace Group

<div>Recruiting Coordinator (Hourly)

Our senior living community is looking for a friendly and organized Recruiting Coordinator to support our hiring process and help us find great team members who are passionate about serving seniors. 


Responsibilities include:
<ul>
<li>Posting and managing job openings</li>
<li>Reviewing applications and scheduling interviews</li>
<li>Communicating with candidates throughout the hiring process</li>
<li>Supporting hiring managers and maintaining recruiting records</li>
<li>Assisting with hiring events and recruitment efforts</li></ul> 
<div></div>

What we&rsquo;re looking for:
<ul>
<li>Strong organization and communication skills</li>
<li>Friendly, professional attitude</li>
<li>Ability to manage multiple tasks and schedules</li>
<li>Previous recruiting, HR, or administrative experience is a plus</li>
<li>Bilingual (English/Spanish) a plus</li></ul> 
<div></div>

This is a great opportunity for someone who enjoys working with people and helping build a strong, caring team. 


Apply today and help us bring great people into our community! 


#ZR</div>

Recruiting Coordinator

Confidential Careers

<div>
 
 
 Human Resources Business Partner (HRBP)
 
 
 
 
 Full Time, Exempt
 
 
 
 
 $120K - $135K
 
 
 
 
 Hybrid/Remote &ndash; Miami, FL
 
 
 
 
 
 
 
 The Opportunity:
 
 
 
 We are seeking an experienced
 
 HR Business Partner
 
 to serve as the primary HR leader supporting a growing, multi-location organization. This role will partner closely with leadership and employees across various locations in Florida to drive consistent people practices, strengthen employee engagement, and ensure compliance with employment policies and regulations.
 
 
 This is a highly visible, hands-on role for an HR professional who enjoys working in a fast-paced operational environment and can balance
 
 strategic partnership with day-to-day execution
 
 . The HR Business Partner will act as a trusted advisor to managers while also leading core HR initiatives including employee relations, talent acquisition support, policy administration, and performance management.
 
 
 
 
 
 The ideal candidate is comfortable supporting a
 
 geographically dispersed workforce
 
 , building strong relationships with frontline leaders and employees, and bringing structure and consistency to HR processes. This individual will operate as an
 
 HR partner for the organization
 
 , working closely with leadership while coordinating with internal partners who support payroll and other administrative functions.
 
 
 
 
 
 This role requires someone who is proactive, solutions-oriented, and able to navigate complex people situations with sound judgment and discretion.
 
 Spanish language proficiency is a plus
 
 , as the workforce includes bilingual employees across multiple locations.
 
 
 
 
 
 
 What you&rsquo;ll do
 
 
 
 
 Employee Relations &amp; Culture
 
 
 <ul>
 <li>
 Build trusted relationships with employees and leaders across multiple business units.
 </li>
 <li>
 Serve as a first point of contact for employee relations issues, investigations, and performance management.
 </li>
 <li>
 Coach leaders on effective communication, conflict resolution, and engagement strategies.
 </li>
 <li>
 Drive initiatives that enhance workplace culture, recognition, and retention.
 </li>
 </ul>
 
 
 
 
 
 Recruiting &amp; Onboarding
 
 
 <ul>
 <li>
 Partner with hiring managers to define staffing needs and manage the full recruitment cycle.
 </li>
 <li>
 Support the selection, offer, and onboarding process to ensure a smooth, consistent candidate experience.
 </li>
 <li>
 Partner with leadership to develop workforce plans that align with business growth and integration goals
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Policy Management
 
 
 <ul>
 <li>
 Ensure compliance with all federal, state, and local employment laws.
 </li>
 <li>
 Maintain and update HR policies, employee handbooks, and procedures.
 </li>
 <li>
 Conduct workplace investigations and recommend solutions aligned with company values and best practices.
 </li>
 <li>
 Effectively manage a safety management program including reviewing metrics, safety report, and taking appropriate action when safety procedures are not followed.
 </li>
 <li>
 Clear understanding of current labor laws and regulations
 </li>
 </ul>
 
 
 
 
 
 Total Rewards &amp; HR Operations
 
 
 <ul>
 <li>
 Administer compensation, benefits, and rewards programs with accuracy and confidentiality.
 </li>
 <li>
 Partner with HR leadership to evaluate market competitiveness and internal equity.
 </li>
 <li>
 Support payroll changes, leave administration, and other core HR processes.
 </li>
 <li>
 Analyze HR metrics (turnover, retention, engagement) to guide decision-making.
 </li>
 <li>
 Project manage various initiatives and report progress and present to the leadership team.
 </li>
 </ul>
 
 
 
 
 
 Talent Development &amp; Performance
 
 
 <ul>
 <li>
 Support the annual performance review process and coach leaders on goal setting and feedback.
 </li>
 <li>
 Identify learning and development needs and coordinate training initiatives.
 </li>
 <li>
 Contribute to organizational development projects that build leadership capability and strengthen culture.
 </li>
 </ul>
 
 
 
 
 
 What we are looking for:
 
 
 <ul>
 <li>
 Experience operating as a
 
 stand-alone HR leader or in a lean HR environment
 
 preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 5+ years of progressive HR experience, with 2+ years in an HR Business Partner or Senior HR Generalist role.
 </li>
 <li>
 Strong knowledge of HR practices, current employment law, and employee relations.
 </li>
 <li>
 Experience supporting multi-site, field-based or operational workforces preferred.
 </li>
 <li>
 Excellent interpersonal and communication skills; able to influence and build trust at all levels.
 </li>
 <li>
 Strong problem-solving skills with the ability to balance strategy and day-to-day execution.
 </li>
 <li>
 PHR or SHRM-CP certification preferred.
 </li>
 </ul>
 
 
</div>

Human Resources Business Partner

Norwegian Cruise Line Holdings Ltd.

<div>
 
 
 JOB SUMMARY
 
 
 
 The Financial Analyst is responsible for ensuring the integrity of budgeted invoices and accounts payable processes for both Corporate and Shipboard operations. This role supports monthly forecasting, comprehensive reporting, and variance analysis, and actively participates in the annual budgeting cycle. The analyst develops financial models to evaluate potential business changes and initiatives, providing actionable insights to support strategic decision-making. The objective of this role is to provide insight into the accruals of invoices for stronger budgeting of inventory.
 
 
 
 
 
 
 DUTIES &amp; RESPONSIBILITIES
 
 
 <ul>
 <li>
 Oversee and maintain accurate budgeted invoices and accounts payable records for Corporate and Shipboard entities with a focus on accruals for improving the accuracy of budgeting.
 </li>
 <li>
 Support monthly forecasting, reporting, and variance analysis activities, contributing to the annual budgeting process.
 </li>
 <li>
 Prepare and refine financial analysis models to assess the impact of proposed business initiatives and organizational changes.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure timely and precise reconciliation of vendor invoices, facilitating seamless data integration across inventory management and financial systems.
 </li>
 <li>
 Assist in the identification and resolution of variances in accounts payable and invoicing, ensuring compliance with statements of work, budgetary constraints, and business justification requirements.
 </li>
 <li>
 Partner with IT, People Excellence, and other business leaders to identify and implement process improvements in budgeting, forecasting, and reporting.
 </li>
 <li>
 Conduct regular audits to verify that inventory management and accounts payable solutions align with budgetary goals and invoice reconciliation standards.
 </li>
 <li>
 Design and develop financial templates to support inventory management and budget forecasting needs.
 </li>
 <li>
 Perform ad-hoc financial analyses as required to support management decision-making.
 </li>
 <li>
 Execute additional job-related functions as assigned.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 DEGREE TYPE:
 
 Bachelor's Degree
 
 
 
 FIELD(S) OF STUDY:
 
 Finance, Accounting, Economics, or related field of study.
 
 
 
 EXPERIENCE
 
 
 <ul>
 <li>
 1-2 years of experience in financial or business planning and analysis; experience in the cruise line or hospitality industry is preferred.
 </li>
 </ul>
 
 
 
 
 
 COMPETENCIES/SKILLS
 
 
 <ul>
 <li>
 Advanced proficiency with Microsoft Office Suite, with a strong emphasis on Excel for spreadsheet analysis.
 </li>
 <li>
 Ability to work independently and manage time effectively to meet deadlines.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Excellent organizational and interpersonal abilities.
 </li>
 <li>
 High attention to detail to ensure accuracy in analysis and presentations.
 </li>
 <li>
 Strong analytical skills for data interpretation and reporting.
 </li>
 <li>
 Ability to maintain confidentiality of sensitive data and information.
 </li>
 </ul>
 
 
 
 
 
 To Executive Search Firms &amp; Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
 
 
</div>

Financial Analyst - Supply Chain Management

The Home Depot

<div>Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Operations Experience Manager

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