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technical services manager

HERE Technologies

<div>
 
 
 The Team
 
 
 
 We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It&rsquo;s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we&rsquo;d love to talk with you.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Technical Customer Succes Manager
 
 , you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE&rsquo;s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You&rsquo;ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.
 
 
 
 
 
 The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.
 
 
 
 
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Own the overall success of the account (high-touch engagement), develop and executive a Success Plan to help Customers maximize the value from utilizing HERE products / services, with a laser focus on customer centricity.
 </li>
 <li>
 Drive complex, strategic and large-scale customer programs (large Automotive OEM)
 </li>
 <li>
 Collaborate with stakeholders and manage cross-functionally to ensure successful customer delivery (product launches, POC, projects, etc.)
 </li>
 <li>
 Proactively identify and manage risks, and project escalations from the client and work with the Project / Program Managers to resolution, driving projects to successful completion
 </li>
 <li>
 Be the Voice of the Customer for a broad portfolio of products and services by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
 </li>
 <li>
 Own customer journey, drive adoption, expansion of customer footprint with HERE products and services, drive to provide value to increase customer retention &amp; advocacy.
 </li>
 <li>
 Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales teams
 </li>
 <li>
 Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions
 </li>
 <li>
 Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement
 </li>
 <li>
 Travel up to 25%, both domestic and international, to meet customers and suppliers as needed
 </li>
 </ul>
 
 
 
 
 
 Who are you?
 
 
 
 This role is open to
 
 Saudi nationals only
 
 , in line with local labor regulations and our commitment to Saudization. We&rsquo;re proud to support Vision 2030 by prioritizing local talent and helping grow opportunities for Saudi professionals.
 
 
 
 
 
 This role requires a high level of expertise in program management and proactive relationship building, leadership, technical expertise, and commercial awareness, as well as the ability to influence positive outcomes, along with most of the following:
 
 <ul>
 <li>
 5-10 years of technical experience (content / software / engineering) with a pre-sales track record or an equivalent technically oriented management function
 </li>
 <li>
 Experience in Customer Success and strong Technical Account Management skills working with large enterprise customers. Experience in all aspects of program management (execution and delivery) involving large cross-functional teams.
 </li>
 <li>
 A strong sense of ownership of the customer account &amp; ensure a trusted partnership is established with the customer.
 </li>
 <li>
 Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solving
 </li>
 <li>
 Sound understanding of Automotive infotainment, ADAS, in-vehicle and cloud solutions
 </li>
 <li>
 Strong leadership &amp; communication skills, with ability to influence people outside of one&rsquo;s own managerial matrix and a track record of solid cross-functional stakeholder management and collaboration skills.
 </li>
 <li>
 Excellent interpersonal and communication skills in English, and inter-cultural work experience; local language skills are a plus
 </li>
 <li>
 Graduate bachelor&rsquo;s degree in Computer Science, Electrical Engineering or an equivalent technical field preferred. PMI PMP certification (or equivalent) is a plus.
 </li>
 </ul>
 
 
 
 
 As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. This offer and any related claims are subject to the successful completion of a background verification. -
 
 
 
 
 
 
 Who are we?
 
 
 
 HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes &ndash; from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
 
 
 At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people&rsquo;s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
 
</div>

Technical Customer Success Manager

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Parsons is looking for an experienced Technical Design Manager to join our team! In this role, you will develop, manage and coordinate the design and technical delivery of design packages across multidisciplinary projects, ensuring quality, compliance, and timely delivery in line with client expectations and project goals.
What You&rsquo;ll Be Doing:
Managing and coordinating the execution of design deliverables across multiple projects.<ul><li>
Overseeing the preparation of designs, technical documentation including drawings, reports, and tender packages. o Supporting Managers and others in developing and implementing resource plans.</li><li>
Reviews and approves discipline staffing budget estimates and staffing assignment schedules on each project. Maintains appropriate staffing level, including temporary personnel, as needed.</li><li>
Monitors the quality and progress of the discipline on each project, ensuring that production requirements are satisfied.</li><li>
Establishes standards and procedures manuals for the discipline and recommends improvements to department procedures. Recruits, interviews, and evaluates prospective employees, offers personnel development, conducts performance evaluations, counsels employees, takes corrective actions (as required).</li><li>
Ensures that new employees receive orientation on company policies and procedures. Ensures performance within overhead budgets authorized for the discipline.</li><li>
Actively participates in and promotes the Quality Improvement Program. May head a committee within the discipline, striving to motivate and educate the assigned personnel.</li><li>
Participating in design reviews, value engineering workshops, technical and safety coordination meetings. Ensuring compliance of designs with applicable codes, standards, and client requirements.</li><li>
Monitoring progress and performance of the design team against schedule, cost, and quality metrics. Collaborating with internal teams and external stakeholders to ensure integrated design solutions.</li><li>
Supporting the resolution of technical challenges during design development to ensure targets are met.</li><li>
Promoting digital engineering workflows and quality assurance processes.</li><li>
Assisting with internal knowledge sharing, mentoring, and development of standard policies and procedures. Performs any other responsibilities associated with the role</li></ul>
What Required Skills You&rsquo;ll Bring:
<ul><li>Bachelor&rsquo;s degree in Civil Engineering, Architecture, Quantity Surveying, or a related discipline.</li><li>
15+ years of experience in design and technical coordination roles.</li><li>
Proven experience managing multidisciplinary design teams in large-scale projects.</li><li>
Strong understanding of relevant codes, standards, and regulatory frameworks.</li><li>
Excellent communication, presentation and collaboration skills with cross-functional teams.</li><li>
Ability to manage multiple design packages and deliverables simultaneously.</li><li>
Proficient in design and document control tools (e.g., AutoCAD, Revit, BIM360, etc.).</li></ul>
What Desired Skills You&rsquo;ll Bring:<ul><li>
Previous experience working on infrastructure or large-scale projects in the Middle East.</li><li>
Working knowledge of digital design tools and platforms such as BIM, Navisworks, or similar.</li><li>
Understanding project controls including cost, risk, and schedule integration.</li><li>
Experience working with government or semi-government clients.</li><li>
Professional certifications (e.g., PMP, RICS, PE, or equivalent) would be an advantage. o</li><li>
KSA Driving License</li></ul>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Technical Design Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company is on the lookout for a strategic and visionary Senior Director - Technical Services &amp; Design for the Commercial Office Business Unit (BU) to spearhead our ambitious development projects. In this crucial role, you will oversee the technical services and design functions for our commercial office initiatives, ensuring that projects are executed with precision, creativity, and alignment with Qiddiya's overarching objectives.
As a key leader within the organization, you will be expected to drive innovation in design and technical execution while fostering collaboration across departments to deliver high-quality spaces that enhance the Qiddiya experience. Your expertise in both technical services and commercial office design will play a critical role in shaping the future of our business unit.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>Leadership in Technical Services &amp; Design</li></ul>
o Lead and inspire a high-performing team of technical and design professionals.
o Provide strategic direction for all commercial office project designs, ensuring adherence to company vision and standards.
o Collaborate with various stakeholders to define project scope, objectives, and design requirements.<ul><li>Project Management and Execution</li></ul>
o Oversee project lifecycles from conception through to completion, ensuring timely delivery and budget adherence.
o Ensure compliance with local regulations, industry standards, and best practices in technical services and design.<ul><li>Operational Excellence</li></ul>
o Develop and implement operational processes that enhance efficiency and improve project outcomes.
o Conduct performance evaluations and optimize resources to achieve project goals.<ul><li>Design Innovation</li></ul>
o Promote inventive and sustainable design solutions that align with Qiddiya&rsquo;s brand and vision.
o Stay updated on industry trends, emerging technologies, and best practices in design and technical services.<ul><li>Financial Management</li></ul>
o Prepare and manage budgets for the Commercial Office BU, monitoring expenses and initiating cost-control measures.
o Analyze financial performance data to support strategic decision-making and resource allocation.<ul><li>Stakeholder Engagement</li></ul>
o Foster positive relationships and effective communication with internal teams, external partners, and clients.
o Present strategies and project updates to senior leadership and stakeholders.<h3 class="jobSectionHeader">
Qualifications</h3><ul><li>Bachelor's Degree in Architecture, Engineering, or a related field; Master's Degree preferred.</li><li>Minimum of 12 + years of relevant experience in technical services and design management, particularly within commercial real estate developments.</li><li>Proven success in managing multidisciplinary teams and large-scale projects with a focus on commercial office spaces.</li><li>Strong understanding of building codes, design standards, and local regulations.</li><li>Exceptional leadership and interpersonal skills, with a proven ability to foster collaboration and resolve conflicts.</li><li>Proficient in relevant software and tools for design, project management, and financial analysis.</li><li>Excellent problem-solving abilities and a results-driven mindset.</li><li>Strong communication skills in both English and Arabic are a plus.</li></ul>
Requirements<ul><li>- Bachelor's Degree in Architecture, Engineering, or a related field; a Master's Degree is preferred for advanced knowledge and strategic insight.</li><li>Minimum 10 years of experience specifically in managing technical services and design for commercial office projects.</li><li>Demonstrated leadership experience in managing large teams and complex projects, with an emphasis on coordination and collaboration across disciplines.</li><li>In-depth knowledge of architectural design principles, construction management, and relevant software such as AutoCAD, Revit, or similar tools.</li><li>Strong financial acumen with experience in budget preparation, forecasting, and cost management related to commercial real estate projects.</li><li>Proven ability to innovate and drive design excellence while ensuring compliance with industry standards and regulations.</li><li>Exceptional analytical and problem-solving abilities to address challenges effectively.</li><li>Excellent communication and presentation skills; fluency in Arabic might be an advantage.</li><li>A proactive mindset with a passion for delivering high-quality results and enhancing the workplace experience.</li></ul>
Benefits
Comprehensive Package &amp; Benefits</div>

Senior Director - Technical Services & Design Commercial Office BU - SPA 290

Mace Group

<div>Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.
The project:
This is an opportunity to work on one of the largest programmes in Saudi Arabia. This unique project consists of major mixed-use development including sports facilities, entertainment, and arts along with all associated infrastructure.
Mace is one of the delivery partners requiring high-calibre and experienced professionals to lead integrated teams throughout each phase of the project.
You&rsquo;ll be responsible for:<ul><li>
Defining project management approach, technical services, and resource requirements.</li><li>
Delivering objectives in line with the Project Execution Plan and KPIs.</li><li>
Managing budgets, schedules, risks, and quality systems throughout the project lifecycle.</li><li>
Leading meetings, site walks, and ensuring accurate documentation of changes.</li><li>
Coordinating stakeholders and maintaining robust communication and governance.</li><li>
Driving health, safety, and wellbeing standards at all stages.</li><li>
Overseeing risk management and implementing mitigation strategies.</li><li>
Supporting net zero carbon goals through proactive project delivery.</li></ul>
You&rsquo;ll need to have:<ul><li>
Strong technical knowledge to challenge projects/design/proposals.</li><li>
Good knowledge of Building Safety legislation, Building standards, construction contracts, professional appointments and Health &amp; Safety legislation.</li><li>
Membership professional body MCIOB/MAPM/MRICS.</li><li>
Middle East experience is an advantage.</li></ul>
Our values
Safety first - Going home safe and well: You will champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in your team and local health and safety rules or regulations of the work you&rsquo;re involved with.
Client focus - Deliver on our promise: You will lead on the cost management services including estimating, procurement and cost planning, owning the quality of deliverables, strategic outcomes and building long term relationships with your clients.
Integrity - Always do the right thing: You will lead operations that are fiscally and ethically viable, influencing the achievement of business objectives that align with business and legislative compliance obligations.
Create opportunity - For our people to excel: You will mentor, coach, and develop teams, demonstrating effective leadership to ensure excellence in delivery against plans, championing a continuous improvement culture throughout all activities. 
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.
#LI-Onsite</div>

Motor Sport Park Project Manager

الرائدة | Alraedah

<div>
 
 
 Key Responsibilities
 
 
 
 
 1. Bridge Between Global and Local Teams
 
 
 <ul>
 <li>
 Serve as the primary liaison between
 
 Tray KSA
 
 ,
 
 Tray US
 
 , and
 
 Alraedah Digital
 
 .
 </li>
 <li>
 Translate commercial priorities into technical requirements and vice versa.
 </li>
 <li>
 Ensure consistent and transparent communication across all stakeholders.
 </li>
 <li>
 Challenge and negotiate technical and product decisions from the U.S. team to ensure local market fit.
 </li>
 </ul>
 
 
 2. Technical Delivery and Integration
 
 
 <ul>
 <li>
 Oversee integrations with
 
 local accounting, payments, and compliance systems
 
 to meet Saudi regulatory and business needs.
 </li>
 <li>
 Manage and monitor the
 
 technical rollout and testing of Tray Lite
 
 , ensuring compatibility with global Tray architecture.
 </li>
 <li>
 Anticipate and mitigate risks caused by backend changes from the U.S. platform that could impact KSA operations.
 </li>
 <li>
 Maintain an overview of system architecture, API dependencies, and local customization requirements.
 </li>
 </ul>
 
 
 3. Product Support and Evolution
 
 
 <ul>
 <li>
 Support the continued evolution of
 
 Tray Lite
 
 &mdash; transforming it from a pilot prototype into a stable, market-ready solution.
 </li>
 <li>
 Collaborate with product and engineering teams to define the roadmap and future vision for
 
 Tray Lite and Sajal
 
 .
 </li>
 <li>
 Ensure user feedback loops are structured, analyzed, and communicated effectively to guide development decisions.
 </li>
 </ul>
 
 
 4. Regulatory and Compliance Assurance
 
 
 <ul>
 <li>
 Oversee technical compliance for
 
 ZATCA e-invoicing
 
 and related regulations through Sajal.
 </li>
 <li>
 Ensure all integrations and product updates adhere to local laws and standards.
 </li>
 <li>
 Collaborate with legal and compliance teams to ensure secure and compliant data handling.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or related technical field.
 </li>
 <li>
 
 Experience:
 
 6&ndash;10 years in technical operations, product management, or engineering leadership within
 
 SaaS, fintech, or POS systems (preferably in restaurant POS systems)
 
 .
 </li>
 <li>
 Proven experience working in
 
 multi-regional technology environments
 
 or cross-border projects.
 </li>
 <li>
 Strong understanding of
 
 API integrations
 
 ,
 
 POS architecture
 
 , and
 
 cloud-based software systems
 
 .
 </li>
 <li>
 Experience with
 
 ZATCA-compliant e-invoicing
 
 or similar regulatory technologies is a strong advantage.
 </li>
 <li>
 Track record of managing projects that bridge
 
 technical and commercial objectives
 
 .
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 
 Technical fluency:
 
 Deep understanding of software systems, APIs, and integrations.
 </li>
 <li>
 
 Operational leadership:
 
 Ability to balance technical performance, scalability, and compliance.
 </li>
 <li>
 
 Stakeholder management:
 
 Skilled at aligning global product priorities with local business needs.
 </li>
 <li>
 
 Analytical and problem-solving mindset
 
 with strong attention to detail.
 </li>
 <li>
 
 Excellent communication
 
 in both technical and business contexts.
 </li>
 </ul>
</div>

Technical Operations Manager

HSSG Foundation Contracting LLC

Job Title: Technical Office Engineer &ndash; Piling &amp; Infrastructure ProjectsLocation: KSAJob Description:We are looking for an experienced Technical Office Engineer to support our piling and infrastructure projects. The ideal candidate will manage project documentation, coordinate with site teams, and ensure accurate implementation of technical plans.Key Responsibilities:<ul><li>Prepare, review, and maintain project drawings, reports, and technical documents.</li><li>Assist in project planning, scheduling, and progress tracking using MS Project.</li><li>Provide technical support and guidance to site engineers and teams.</li><li>Coordinate with clients, consultants, contractors, and site teams.</li><li>Ensure compliance with project specifications, quality standards, and HSE requirements.</li><li>Maintain records of site activities and prepare progress reports.</li></ul>Qualifications &amp; Experience:<ul><li>Civil Engineer or Geotechnical Engineer.</li><li>Minimum 10 years&rsquo; experience in infrastructure and piling projects.</li><li>Proficient in AutoCAD, MS Office, and MS Project.</li><li>Good English communication skills (written and spoken).</li></ul>Job Type: Full-time

Technical Office Engineer/Manager

Abdul Latif Jameel

Responsible for proper implementation of technical service activities by ensuring all field concerns reflected to manufacturers and contributing to overall customer satisfaction by providing timely, precisely and accurately assistance on technical issues. MAJOR ACTIVITIES: Description <ul> <li>Responsible for establishing special diagnostic and calibration bay for autonomous cars as per suppliers' technical instructions and guidelines.</li> <li>Manage new vehicle testing environment</li> <li>Participate in tests and technical activities scheduled with Manufacturers/ Autonomous Cars' Supplier</li> <li>Improve/ maintain smooth system for gathering technical data from field.</li> <li>Communicate/ follow up on top technical problems with Manufacturers/ Autonomous Cars' Supplier</li> <li>Ensure the introduction of high-quality products before being set in operation.</li> <li>Maintain file for diagnostic tools/equipment and ensure their excellent working conditions (inventory/ maintenance/ upgrading/ and proper utilization)</li> <li>Recover used warranty parts to Manufacturers, whenever required.</li> <li>Organize Initial Quality Surveys (IQS) with Manufacturers/ Autonomous Cars' Suppliers after the introduction of new models. Issue market product report to Manufacturers/ Autonomous Cars' Supplier, whenever required.</li> <li>Ensure STOP CONCEPT maintained and properly implemented.</li> <li>Ensure workflow efficiency by establishing a system to assign tasks to technicians based on skill and availability.</li> <li>Recruit, train, and supervise technicians, and support staff.</li> <li>Conduct performance evaluations and provide coaching or disciplinary action when needed.</li> <li>Liaise with ALJR to ensure best implementation JMSS-ALJR SLA outcomes</li> <li>Report to management on field performance, risks, and technical developments.</li> </ul> Minimum Qualifications: <ul> <li>Degree in Mechanical/ Automotive Engineering Minimum Experience:</li> <li>8 Years in automotive industry with 2 years managerial experience. Job-Specific Skills:</li> <li>Able to deal with stress, patient, persistent.</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Management, Other, and Business Development</li> </ul> Industries <ul> <li>International Trade and Development and Repair and Maintenance</li> </ul>

Technical Field Operations Manager

Explore 1619+ Technical services manager in Riyadh this December. Find roles across top companies and apply now to boost your career.