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account management specialist

technical services manager

Digital Future Middle East (DFME)

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   We&rsquo;re looking for a
  </span>
  <strong>
   Service Delivery Manager
  </strong>
  <span>
   to be based on-site, acting as the key bridge between the client, internal teams, and offshore Managed Services and delivery teams. This role is focused on ensuring consistent service quality, SLA compliance, and smooth day-to-day operations across cloud and managed services environments (with a strong GCP focus). This position also encompasses the responsibilities of a Technical Delivery Manager and provides dedicated project supervision.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <span>
    Own day-to-day service delivery operations in an on-site 8x5 setup.
   </span>
  </li>
  <li>
   <span>
    Act as the primary point of contact for client coordination and IT service-related communication.
   </span>
  </li>
  <li>
   <strong>
    Technical Oversight &amp; Execution:
   </strong>
   <span>
    Supervise the technical work, follow up with the teams on their assigned tasks, and ensure that the work is executed on time.
   </span>
  </li>
  <li>
   <span>
    Ensure all operational SLAs and KPIs are consistently met and tracked, ensuring there is no breach of the service level agreement and KPIs.
   </span>
  </li>
  <li>
   <span>
    Follow up on the incident and problem tickets, and follow up on implementing service request tickets by the teams.
   </span>
  </li>
  <li>
   <span>
    Ensure the roles and responsibilities of the teams are defined and facilitate communication between the various levels (L1, L2, and L3) to ensure that services are managed properly.
   </span>
  </li>
  <li>
   <strong>
    Project Supervision:
   </strong>
   <span>
    Supervise project execution efficiently and in accordance with best practices, coordinate with the technical teams in other departments to ensure the work is executed as planned, escalate and address associated risks, and contribute to submitting periodic reports on project status.
   </span>
  </li>
  <li>
   <strong>
    Architecture &amp; Translation:
   </strong>
   <span>
    Align service delivery and solutions with enterprise architecture principles, and translate business requirements into technical requirements for implementation.
   </span>
  </li>
  <li>
   <strong>
    Stakeholder &amp; Vendor Management:
   </strong>
   <span>
    Manage the relationship with intersecting departments. Coordinate with internal teams and third-party vendors to ensure service continuity and issue resolution, and facilitate communication with vendors to bring the best solutions.
   </span>
  </li>
  <li>
   <span>
    Monitor service performance and proactively flag any risks or SLA breaches.
   </span>
  </li>
  <li>
   <span>
    Manage and coordinate between on-site and offshore delivery teams to ensure seamless execution.
   </span>
  </li>
  <li>
   <span>
    Lead escalation management and act as the Level 1 escalation point for the client.
   </span>
  </li>
  <li>
   <span>
    Review and validate all operational reports to ensure quality and accuracy.
   </span>
  </li>
  <li>
   <span>
    Provide regular reporting on service performance, SLA compliance, and operational activities to client stakeholders.
   </span>
  </li>
  <li>
   <span>
    Drive continuous improvement of operational processes, policies, and procedures to align with the client environment.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <span>
    Bachelor's degree in computer science, information technology, computer engineering, or equivalent.
   </span>
  </li>
  <li>
   <span>
    ITIL 4.0 Foundation Certificate.
   </span>
  </li>
  <li>
   <strong>
    At least 10 years of experience in providing IT services, 5 of which must be in managed services.
   </strong>
  </li>
  <li>
   <strong>
    Proven experience in Service Delivery or IT Operations within a managed services or cloud environment.
   </strong>
  </li>
  <li>
   <strong>
    Has wide practical experience in various technologies, including extensive experience with M365 (Microsoft 365) services.
   </strong>
  </li>
  <li>
   <span>
    Demonstrable experience in defining and enforcing enterprise architecture standards.
   </span>
  </li>
  <li>
   <span>
    Proven ability to translate complex business requirements into actionable technical requirements.
   </span>
  </li>
  <li>
   <span>
    Has excellent practical experience in managing teams.
   </span>
  </li>
  <li>
   <span>
    Has excellent practical experience in developing policies and procedures.
   </span>
  </li>
  <li>
   <span>
    Has excellent practical experience in quality-of-service delivery.
   </span>
  </li>
  <li>
   <span>
    Strong understanding of SLA/KPI management, reporting, and service governance.
   </span>
  </li>
  <li>
   <span>
    Experience working with distributed teams (on-site + offshore model).
   </span>
  </li>
  <li>
   <span>
    Familiarity with
   </span>
   <strong>
    Google Cloud Platform (GCP)
   </strong>
   <span>
    or other cloud platforms (AWS/Azure).
   </span>
  </li>
  <li>
   <span>
    Solid understanding of ITIL processes (Incident, Problem, Change Management).
   </span>
  </li>
  <li>
   <span>
    Strong communication and stakeholder management skills.
   </span>
  </li>
  <li>
   <span>
    Ability to handle escalations and work in a fast-paced, client-facing environment.
   </span>
  </li>
  <li>
   <span>
    Fluency in spoken and written Arabic and English is preferred.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
</div>


Service Delivery Manager (Technology)

Qiddiya Investment Company

<p></p><div><p>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately <b>13,000 residential units by 2030</b>, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments.</p><p>
</p><p>The <b>Facilities Management (FM) Senior Manager &ndash; Staff Accommodation</b> will serve as the senior FM leader responsible for the <b>end‑to‑end facilities operations, maintenance, technical services, and infrastructure performance</b> across all staff accommodation assets. The role oversees the full FM lifecycle&mdash;pre‑opening readiness, transition to operations, stabilization, and long‑term asset performance&mdash;while ensuring operational efficiency, service reliability, regulatory compliance, risk mitigation, and superior resident experience.</p><p></p><p>
A key immediate priority is to lead the <b>readiness and transition</b> of accommodation assets launching in <b>2026&ndash;2027</b>, ensuring FM systems, contracts, staffing, preventive maintenance programs, HSE frameworks, lifecycle plans, and digital platforms are fully operational prior to go‑live. This includes establishing FM operating models, asset registers, statutory compliance frameworks, vendor governance structures, CMMS/CAFM deployment, and emergency response protocols.</p><p>
Once the assets are operational, the FM Senior Manager will drive <b>operational stability, cost efficiency, technical excellence, sustainability, and asset longevity</b>. The role ensures all facilities&mdash;including MEP systems, utilities, civil works, soft services, security, waste management, landscaping, and hygiene programs&mdash;are maintained to QIC and regulatory standards. It also partners with Property Management, Community Management, and Catering leadership to ensure seamless service delivery and an exceptional resident environment that reflects the needs of a multicultural workforce.</p><p></p><p>
As the portfolio grows, the FM Senior Manager will shape a scalable FM strategy that enhances <b>operational efficiency, lifecycle planning, digital enablement, energy optimization</b>, and long‑term asset value. The role requires strong leadership in contractor oversight, risk management, regulatory compliance, crisis preparedness, and continuous improvement across a multi‑site, high‑density residential environment.</p><p>
</p><p><b>Applications closing on the 8th of June 2026.</b></p><p>
</p><p><b>Key Responsibilities:</b></p><p>
</p><p>1) FM Strategy, Operating Model &amp; Governance</p><ul><li>
Define and execute the FM strategy for Staff Accommodation aligned with QIC standards, resident experience expectations, and portfolio scaling plans.</li><li>
Establish the FM operating model, governance cadence, reporting standards, and escalation pathways.</li><li>
Develop and maintain the FM policies, SOPs, and control frameworks covering hard/soft services, HSE, statutory compliance, lifecycle, and emergencies.</li><li>
Build a scalable multi-site FM playbook to standardize service delivery across phases and precincts.</li></ul><p>
</p><p>2) Pre-Opening Readiness &amp; Transition (2026&ndash;2027 Priority)</p><ul><li>
Lead end-to-end readiness planning for all new assets: commissioning support, snagging/defects coordination, mobilization, staffing, vendor onboarding, and go-live readiness.</li><li>
Build and validate the asset register, PPM schedules, O&amp;M documentation completeness, warranty/defects tracking, and handover/takeover protocols.</li><li>
Ensure CAFM/CMMS deployment is completed pre-go-live: workflows, SLAs, asset tagging, PM libraries, inventory, and reporting dashboards.</li><li>
Establish operational command structure for go-live (site operations room, incident management, duty rosters, escalation matrix).</li></ul><p>
</p><p>3) Hard FM / Technical Services (MEP, Utilities, Critical Systems)</p><ul><li>
Ensure high availability and performance of all critical assets and infrastructure:
</li><li><ul><li>HVAC, electrical, plumbing, lifts, fire/life safety systems</li><li>
Water systems, waste systems, generators/UPS (where applicable)</li><li>
BMS/IBMS, access control integrations (as relevant)</li></ul></li><li>
Implement reliability-centered maintenance principles: PPM compliance, condition-based maintenance, root cause analysis, and uptime improvement plans.</li><li>
Define response and restoration protocols for critical failures and major incidents.</li></ul><p>
</p><p>4) Soft FM Service Delivery (Resident-Facing Environments)</p><ul><li>
Oversee soft service scopes (as per contracting model):
</li><li><ul><li>cleaning, waste management, pest control, landscaping, security
</li><li>common area upkeep, accommodation block presentation, hygiene excellence</li></ul></li><li>
Ensure soft services are delivered to resident-friendly, hospitality-grade standards with consistent inspections and service recovery.</li></ul><p>
</p><p>5) HSE, Statutory Compliance &amp; Risk Management</p><ul><li>
Own FM compliance across all staff accommodation assets, including:
</li><li><ul><li>statutory inspections, permits, third-party certifications, and audit readiness</li><li>
fire safety, emergency preparedness, contractor safety compliance</li></ul></li><li>
Implement and enforce strong HSE governance, toolbox talks, permits-to-work, and safe systems of work.</li><li>
Maintain an integrated risk register (technical, operational, safety, compliance), with mitigations and assurance checks.</li></ul><p>
</p><p>6) Lifecycle Planning, Asset Stewardship &amp; Capital Works Interface</p><ul><li>
Develop lifecycle strategies (5/10-year), replacement planning, and major maintenance forecasts to protect long-term asset condition and value.</li><li>
Coordinate with Asset Management and Development on:
</li><li><ul><li>defects liability, warranty claims, and latent defect tracking</li><li>
handover requirements, commissioning gaps, and long-term maintainability enhancements</li></ul></li><li>
Lead FM input into capex prioritization and execution readiness (scope definition, sequencing, risk controls).</li></ul><p>
</p><p>7) Cost Management, Budgets &amp; Efficiency</p><ul><li>
Own FM budgets and cost drivers: utilities, maintenance, contracts, consumables, spare parts, tools, and specialist services.</li><li>
Deliver cost optimization initiatives without compromising safety or quality (energy efficiency, maintenance efficiency, demand planning, supply chain savings).</li><li>
Validate commercial implications of operating changes and ensure disciplined cost governance.</li></ul><p>
</p><p>8) Digital Enablement &amp; Performance Reporting</p><ul><li>
Drive digital FM maturity: CAFM/CMMS adoption, asset data integrity, mobile workforce enablement, and dashboard reporting.</li><li>
Implement performance analytics for trend-based improvement: repeat failures, response-time breaches, service quality, and cost-to-serve.</li><li>
Ensure integration readiness with enterprise systems (ERP interfaces for POs/PRs, reporting automation).</li></ul><p>
</p><p>9) Stakeholder &amp; Resident Experience Interface</p><ul><li>
Partner with Property Management, Community Management, Catering, Security, and IT to deliver a cohesive resident experience.</li><li>
Ensure resident communication protocols for planned shutdowns, service interruptions, and issue resolution are clear and timely.</li><li>
Support community expectations in a multicultural environment (service sensitivity, cleanliness expectations, shared-space standards).</li></ul><p>
</p><p>10) People Leadership &amp; Capability Building</p><ul><li>
Lead and develop a high-performing FM leadership team (typically site managers, engineering leads, compliance/HSE, helpdesk/CAFM).</li><li>
Establish training, competency frameworks, succession planning, and performance management for FM teams and vendors.</li><li>
Build a culture of accountability, service excellence, and continuous improvement.</li></ul><p></p><p>
11) Vendor Management &amp; Commercial Governance (Critical for this Role)</p><ul><li>
Validate resourcing plans, key personnel quality, subcontractor mapping, and supply chain resilience.</li><li>
Run structured vendor governance: weekly operational reviews, monthly performance reviews, and quarterly strategic reviews.</li><li>
Conduct audits and inspections (technical, HSE, hygiene, documentation integrity) with corrective action closure tracking.</li><li>
Commercial Controls - Review and approve variations, claims, and commercial change requests with evidence-based justification.
</li><li>Ensure accurate measurement of service delivery for payment certification
</li><li>Drive vendor productivity and cost efficiency while protecting service outcomes.</li></ul><p></p><p><br>
</p><br>
<br>
<p></p><b>Requirements</b></div>

Facilities Management Senior Manager - 004 - AG6

Hilton

<div><p>Manager Technology Field Services Openings, Saudi Arabia</p><p>
Hilton&rsquo;s Global Technology team is leading the way in shaping the future of hospitality experience for our guests, owners and Team Members by utilizing advanced smartphone features such as Digital Key and Connected Room for integrated entertainment. By developing and implementing state-Of-the-art technology, this team ensures that Hilton has the necessary technology needed to support our ongoing global expansion, while remaining at the forefront of hospitality technology innovation.</p><p><b>
What will I be doing?</b></p><p>
The Technology Field Services Manager for Hotel Openings is responsible for leading and executing all technology-related aspects of new hotel openings and conversions. This role ensures that IT infrastructure, systems, and services are delivered on time, within budget, and in full compliance with Hilton Worldwide Technology standards and brand requirements. The position is based in Jeddah, KSA, and requires up to 40% travel across the country to support hotel projects on-site.</p><p>
In addition to technical execution, the role involves presenting and promoting Hilton&rsquo;s technology solutions to non-technical stakeholders such as hotel owners and specialized technology experts like consultants, contractors, and system integrators. The Technology Opening Manager will also be responsible for reviewing concept designs and schematic drawings, conducting technical workshops, transferring knowledge, and negotiating technical scopes and solutions with external partners. Success in this role depends heavily on exceptional project management, communication skills, teamwork, and collaboration across internal departments and external project teams.</p><div>
More specifically, you will:<br>
<ul><li>Lead IT planning and execution for hotel openings, including timelines, budgets, and resource allocation.</li><li>Develop and maintain detailed project documentation including scope, milestones, and risk assessments.</li><li>Identify and engage with all new Hilton managed properties at the development stage and report the progress to Sr Manager Technology Field Services Openings MEA</li><li>Manage and deploy all field related tasks assigned for new projects at assigned hotels, including the deployment of third-party projects</li><li>Engage with investors and third-party representatives to ensure Hotel and Corporate IT Standards are presented and adhered to during all phases of a build
</li><li>Oversee proper controls to ensure that hotels are set up to comply with SOX, PCI-DSS security requirements.</li><li>Oversee and evaluate systems to ensure hotels purchase and install and comply with corporate and brand standards.</li><li>Oversee and ensure corporate change control procedures are complied with and maintained during build phases</li><li>Implement and mandate IT Field Service departmental processes and procedures to ensure strategies and directives of the department are set out in accordance with department and company objectives</li><li>Manage/leverage relationships with third-party vendors such as utilities, ensuring quality &amp; cost of service</li><li>Own and manage IT-related projects (process, budget, scope, delivery, etc)</li><li>Maintain project records and provide detailed handover to Field IT and Global Support for all new hotels
</li><li>Create and administrator internal web site; to ensure updates and progress reports are available to all and maintain documentation for each build property</li><li>Prioritize and delegate work to matrix team members while ensuring optimal allocation of resources</li><li>Manage/escalate complex IT issues</li><li>Provide Guidance, Training and Support to IT Managers and team members</li></ul></div><p>
Direct Reports: n/a
</p><p><b>What are we looking for?</b><br>
<br>
Success in this role will demonstrate itself through the following attributes and skills:</p><ul><li>Effective written and verbal communication skills for both 1:1 or group settings</li><li>Ability to maintain absolute discretion and confidentiality of sensitive information</li><li>Able and willing to flex to the needs of the business, in an ever-changing environment</li><li>Excellent interpersonal skills that build trust and instill confidence to motivate and influence others</li><li>Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met</li><li>Proficient in technical network management skills with the ability to quickly learn new programs/ tools and train staff</li><li>Understanding of principles and practical application of network monitoring tools</li><li>Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities</li><li>Collaborative and objective
</li><li>Strong problem-solving skills including the ability to proactively identify and prevent potential problems</li></ul><p>
To fulfill this role successfully, you should demonstrate the following minimum qualifications:</p><ul><li>Significant professional experience in Technology or related field</li><li>Experience in opening/converting hotels</li><li>Management Experience supervising people or teams
</li><li>Experience analyzing budgetary and technical data (i.e. financial, statistical and/or performance)</li><li>Certifications in project management or IT service management (ITIL).</li><li>Fluent in English and Arabic.</li></ul><p>
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or related field.</li><li>Project Management Professional (PMP&reg;) or equivalent project management certifications are an advantage.</li><li>Experience in IT management, preferably in the hospitality industry.</li><li>Proven experience in at least one hotel opening project, with full lifecycle involvement from planning to post-opening support.</li><li>Strong knowledge of hospitality systems (PMS, POS, HSIA, Telephony, etc.).</li><li>Experience in client-facing roles, solution selling, and stakeholder engagement.</li><li>Strong communication, negotiation, and conflict resolution skills, with the ability to influence and align diverse stakeholders.</li><li>Demonstrated ability to work collaboratively in cross-functional and multicultural teams.</li><li>Proven experience in reviewing technical drawings and conducting workshops.</li><li>Experience with Hilton systems and technology platforms.</li><li>Willingness and ability to travel up to 40% of the time across the region.</li></ul><p><b>
What is it like working for Hilton?</b></p><p>
Hilton is the world&rsquo;s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!</p><p>
#li-sh1</p></div>

Manager Technology Field Services Openings, Saudi Arabia

Six Construct

<div><b>Company Description</b><p><b><br>
Six Construct</b>, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently has a massive workforce worldwide.</p><b><br>
Job Description</b><p><b><br>
Why This Role Matters</b><br>
The Technical Manager plays a critical role in ensuring that all technical aspects of building works are effectively implemented, managed, and coordinated throughout the entire project lifecycle&mdash;from design development to construction, commissioning, and final handover. This role ensures that construction activities are executed in line with approved designs, contractual requirements, and applicable standards, while maintaining quality, safety, and efficiency. By driving coordination across disciplines and proactively resolving technical challenges, the Technical Manager enables seamless project delivery and supports overall project success.</p><p><b>
What You&rsquo;ll Drive</b></p><ul><li>
Lead, organise, and manage a team of engineers responsible for technical design coordination and construction preparation across building works (civil, architectural, finishing, and MEP interfaces).</li><li>
Review, coordinate, and validate shop drawings, method statements, technical submittals, material approvals, and other technical deliverables related to building works.</li><li>
Ensure technical deliverables define short-term work priorities while maximising quality, efficiency, and continuity of construction activities.</li><li>
Ensure all building works comply with contract documents, specifications, approved drawings, local authority requirements, and applicable codes and standards.</li><li>
Coordinate with design consultants, subcontractors, suppliers, and internal departments (HSE, Planning, QS, QA/QC, MEP, Construction).</li><li>
Provide technical input during tendering, subcontractor evaluation, and the awarding of building packages.</li><li>
Lead, monitor, and coordinate cost analysis and cost control of site activities through the technical team.</li><li>
Identify and manage design risks, clashes, and constructability issues, and propose technical solutions in coordination with the project team.</li><li>
Ensure timely preparation and submission of as-built drawings, O&amp;M manuals (building scope), and handover documentation.</li><li>
Promote Value Engineering initiatives without compromising quality, safety, or contractual obligations.</li><li>
Develop and maintain the document control process, ensuring all technical documents are issued, tracked, stored, and updated.</li><li>
Participate in technical meetings with the Client, Consultant, and Authorities, and prepare technical reports as required.</li><li>
Assist in snagging, de-snagging, and final handover activities.</li><li>
Support site teams to ensure execution aligns with approved technical documentation.</li><li>
Support the project planning team with technical sequencing, constructability reviews, and programme optimisation.</li><li>
Fully comply with and promote the BESIX Safety First culture, prioritising personal and collective safety in all technical decisions, actions, and omissions.</li><li>
Respect and enforce Life Saving Rules at all times.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor of Science in Civil Engineering, Construction Engineering, Architectural Engineering, or an equivalent field.</li><li>
10 to 15 years of relevant experience in large-scale building construction projects, including experience leading and guiding teams.</li><li>
Fluent in English, with strong proficiency in at least one additional European language.</li></ul><p><b>
You&rsquo;re a Great Fit If You Have</b></p><ul><li>
Strong technical knowledge of building construction, finishes, interfaces, and specifications.</li><li>
Excellent coordination and communication skills, with the ability to work effectively with multidisciplinary teams and clients.</li><li>
Ability to anticipate issues, propose solutions, and take initiative.</li><li>
Strong planning, organisational, and prioritisation skills.</li><li>
Ability to perform effectively in a fast-paced, complex project environment.</li><li>
Analytical mindset with strong attention to detail and quality.</li><li>
Proactive, solution-oriented, committed, and resilient under pressure.</li><li>
Ability to coach, manage, motivate, and lead team members.</li></ul><br>
<b>
Additional Information</b><p><br>
A career at BESIX is a lot more than just a job, it's about being part of our changing and innovative world. Your skills, ambition and passion will contribute to the development of our different businesses and allow us to succeed in the challenges of the coming years.</p><p>
Working for the BESIX group allows you to be a part of a dynamic, creative and entrepreneurial company which is now recognized as a Belgian Top Employer. It gives you a safe and collaborative working environment with ambitious and innovative goals for the world of tomorrow, but also for your career and personal development.<br>
We are looking for different kinds of personalities, mindsets, backgrounds and genders to build the iconic and sustainable projects of tomorrow.<br>
<br>
Are you ready to make an impact and leave a positive legacy for years to come? If you are passionate about our purpose to Excel in creating sustainable solutions for a better world, come and join our caring BESIX family. Together we will co-create our future.<br>
<br>
Working at BESIX brings a lot of great benefits including:</p><ul><li>
An attractive remuneration package including a salary in line with the market and a range of employee benefits such as flexible mobility advantages, extra-legal pension, medical care insurance, work-life balance program (such as teleworking, child care, flexible work schedule, mobile working), Health Management (sport, health check-up program, &hellip;)</li><li>
Career development programs that serve not only to ensure that you are constantly learning and improving but also that give you the possibility to expand your career horizon</li><li>
A dynamic, creative and safe working environment with innovative colleagues supporting your endeavors (ideas, projects, goals, ambitions)</li><li>
Possibility to work on complex projects within both a local and international environment,</li><li>
The choice to remain locally anchored for the coming years or to seek an exciting international career opportunity within the group</li></ul></div>

Technical Manager, KSA

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
The Technical Manager will lead and manage all technical aspects of the QIC &ndash; Maglis project, ensuring designs, engineering solutions, and site execution comply with project requirements, client standards, and applicable codes. The role will act as the primary technical interface between the client, consultants, contractors, and the internal project team.</p><p></p><p><b>
What You'll Be Doing:</b></p><ul><li><p>
Lead overall technical governance for a high‑end, fast‑track mixed‑use development under supervision &amp; PMC.</p></li><li><p>
Act as the ultimate on‑site technical authority across all disciplines and packages.</p></li><li><p>
Ensure strict compliance with design intent, IFC drawings, specifications, and prestige quality standards.</p></li><li><p>
Manage integration of design and construction in a fast‑track delivery environment.</p></li><li><p>
Coordinate complex interfaces between buildings, utilities, infrastructure, and public realm works.</p></li><li><p>
Oversee review and approval of shop drawings, method statements, and high‑end material submittals.</p></li><li><p>
Resolve technical issues proactively to maintain programme, quality, and constructability.</p></li><li><p>
Protect architectural, functional, and aesthetic excellence expected of iconic developments.</p></li><li><p>
Lead technical risk identification, mitigation, and NCR resolution.</p></li><li><p>
Support change management, value engineering, and variation technical assessments.</p></li><li><p>
Represent the Engineer in technical discussions with client, designers, contractors, and authorities.</p></li><li><p>
Lead and mentor discipline engineers while providing clear technical reporting to project leadership.</p></li></ul><p></p><p><b>
What Required Skills You'll Bring:</b></p><ul><li><p>
Bachelor&rsquo;s degree in Architectural, Minimum 15 years of relevant experience, including experience as a Technical Manager or similar role on large-scale building or mixed-use projects.</p></li><li><p>
Strong knowledge of international and local codes, standards, and best practices.</p></li></ul><p><b><br>
What Desired Skills You'll Bring:</b></p><ul><li><p>
Strong technical and engineering expertise across multidisciplinary interfaces.</p></li><li><p>
Excellent coordination and communication skills with stakeholders.</p></li><li><p>
Strong problem-solving and decision-making ability.</p></li><li><p>
Proficiency in relevant engineering/design software and MS Office.</p></li><li><p>
Strong report writing and presentation skills.</p></li><li><p>
Ability to work under pressure and manage multiple priorities.</p></li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Technical Manager

SYSTRA

<div>:
<div>
SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.</div><div>
For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</div>
Context:
<div><b><i>
This requirement is for a bid opportunity only at this stage. Any engagement will be subject to successful project award and final client approval.</i></b></div><div></div><div><br>
The Engineering Manager will be responsible for leading and managing all engineering and design-related activities across the railway project, with a strong focus on multidisciplinary design coordination, technical leadership, interface management, and design delivery performance. The role requires deep expertise in overseeing integrated engineering outputs across civil, structural, track, systems, MEP, architectural, and related disciplines to ensure that design deliverables are fully coordinated, compliant, buildable, and aligned with project requirements.</div>
Missions/Main Duties:
<ul><li>Lead and manage the overall engineering and design delivery for the railway project across all relevant disciplines.</li><li>
Provide technical leadership and direction to multidisciplinary design teams, consultants, and specialist engineering contributors.</li><li>
Ensure the timely delivery of coordinated design packages in line with project schedules, technical requirements, and client expectations.</li><li>
Manage interfaces across all design disciplines, ensuring integration between civil, structural, track, rail systems, MEP, architectural, and other project components.</li><li>
Oversee design reviews, technical submissions, value engineering initiatives, and design optimization activities.</li><li>
Ensure design compliance with project specifications, contractual requirements, applicable codes and standards, authority regulations, and client standards.</li><li>
Drive design quality, consistency, constructability, and completeness throughout all engineering phases.</li><li>
Coordinate with construction, commercial, planning, procurement, project controls, and stakeholder teams to ensure alignment between design intent and delivery requirements.</li><li>
Manage engineering risks, technical issues, design changes, and interface challenges, and implement effective mitigation strategies.</li><li>
Lead consultant management, design progress tracking, reporting, and engineering governance processes.</li><li>
Support bid-stage engineering planning, methodology development, resource planning, and technical solution development as required.</li><li>
Facilitate technical coordination with clients, consultants, contractors, and authorities to support approvals and successful project delivery.</li><li>
Promote a strong culture of safety in design, quality assurance, innovation, and engineering excellence.</li></ul>
Profile/Skills:
<div><div><div><div><div><div><div><div><div><div><div><div><div>
The successful candidate will be a technically strong and highly organized engineering leader with deep multidisciplinary design management capability and the ability to drive integration across complex railway project elements. They should be capable of leading diverse engineering teams, managing technical interfaces, and delivering coordinated, compliant, and buildable design solutions that support successful project execution.</div><ul><li>
Bachelor&rsquo;s degree in Engineering in a relevant discipline such as Civil, Structural, Electrical, Mechanical, or related field. A master&rsquo;s degree is an advantage.</li><li>
Extensive experience in engineering and design management on major infrastructure and railway projects.</li><li>
Strong multidisciplinary design experience is essential.</li><li>
Proven experience in managing integrated engineering teams and coordinating complex design packages across multiple disciplines.</li><li>
Strong background in railway project design, including coordination of civil, structural, track, systems, and building-related engineering disciplines.</li><li>
Prior experience in an Engineering Manager, Design Manager, or similar senior engineering leadership role.</li><li>
Gulf experience preferred.</li><li>
Strong understanding of design development processes, design assurance, technical governance, interface management, and authority approval requirements.</li><li>
Demonstrated ability to manage consultants, engineering deliverables, technical reviews, and cross-functional coordination in complex project environments.</li><li>
Excellent communication, stakeholder management, leadership, and problem-solving skills.</li><li>
Strong knowledge of HSE in design, quality standards, risk management, and engineering best practices.</li></ul></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div>
</div></div></div></div>
:
<div>
Systra is an equal opportunities company; this position is open to all applicants.</div></div>

Engineering Manager (Rail) - Bid Opportunity

Thales

<div>Location: Riyadh, Saudi Arabia<p></p>
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.<p></p>
We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North &ndash;South Railway (NSR), the longest system of it&rsquo;s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country&rsquo;s critical infrastructure and e-security solutions that secure the country&rsquo;s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.<p></p><p><b>
Position Summary</b></p><p>
Thales Cybersecurity Products are at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.
</p><p></p><p>Within this business line, the Cybersecurity Professional Services Consultant is responsible for deploying and implementing our data security solutions in customer enterprise environments. In this position, the consultant has a central role in the organization, generating revenue in coordination with sales, interfacing with the customer, AND coordinating with R&amp;D and product management to enhance and optimize the solution to meet customer&rsquo;s needs.</p><p></p><p>
This is a highly hands-on and technical role with extensive customer facing responsibilities. The individual will work with cross functional teams at customer sites focusing mainly on IT security, encryption, and key management, to install and configure our data security products.</p><p>
Ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and new products. Service oriented. Business driven. Candidate must be organized and analytical, adept at working in a team environment and able to handle multiple priorities.</p><p></p><p><b>
Essential Functions / Key Areas of Responsibility
</b></p><p>The professional Services consultant main functions and responsibilities will include:</p><p>
We are seeking an experienced Professional Services Consultant with deep expertise in Thales Hardware Security Modules (HSM), CipherTrust Manager (CM) and payShield solutions. The ideal candidate will lead the end-to-end implementation lifecycle, including planning, design, deployment, integration, and post-implementation support of Thales security solutions for enterprise customers.</p><p>
This role encompasses:</p><p>
Planning &ndash; Engage with customers to gather requirements, define implementation scope, and develop detailed project plans, ensuring alignment with security and compliance objectives.</p><p>
Solution Design &ndash; Architect secure key management, encryption, and access control frameworks using Thales HSM and CM, ensuring adherence to best practices and industry standards.</p><p>
Implementation &amp; Integration &ndash; Execute hands-on installation, configuration, and integration of HSMs, CM, and related cryptographic solutions into customer environments, including validation and testing.</p><p>
Consultation &ndash; Provide training and support, best practice recommendations during projects</p><p>
Documentation &amp; Knowledge Transfer &ndash; Produce detailed design guides, configuration documentation, and operational runbooks; deliver structured knowledge transfer sessions to customer technical teams.</p><p>
Stakeholder Engagement &ndash; Present solutions, progress updates, and best practices to both technical and executive stakeholders, internally and externally.</p><p></p><p><b>
Minimum Requirements: Skills, Experience &amp; Education</b></p><p></p><p><b>
Education:
</b></p><p>B.A./B.S. degree required (preferably Computer Science, Information Services or a related field).</p><p></p><p><b>
Experience:
</b></p><p>4+ years of experience in implementing encryption and key management solutions</p><p>
Experience in onsite and remote projects delivery model.</p><p></p><p><b>
Preferred Qualifications</b></p><p></p><p><b>
Technical</b></p><ul><li>
Thales HSM Expertise &ndash; Hands-on product knowledge and certification in general-purpose and payment HSMs, preferably Luna and payShield, with proven experience in secure deployment, configuration, and integration.</li><li>
CipherTrust Suite Proficiency &ndash; Strong working knowledge of CipherTrust Manager (CM), CipherTrust Transparent Encryption (CTE), CipherTrust Cloud Key Manager (CCKM), and other related Thales security modules, including policy creation and enforcement.</li><li>
Database Encryption Solutions &ndash; Experience implementing encryption for databases such as Microsoft SQL Server (TDE) and Oracle (TDE), ensuring secure data-at-rest protection.</li><li>
Cryptographic Protocols &ndash; Practical understanding and hands-on experience with KMIP, PKCS#11, REST API, SNMP, and TLS for secure communications and integrations.</li><li>
Key &amp; Certificate Lifecycle Management &ndash; Proficiency in key generation, distribution, rotation, revocation, and certificate lifecycle processes in compliance with industry best practices.</li><li>
Automation &amp; Integration &ndash; Experience in programming or scripting languages (e.g., Python, Java, PowerShell, or similar) for automation of deployment tasks, integration with enterprise systems, and operational efficiency.</li><li>
Technical Documentation &ndash; Strong ability to capture technical requirements, produce detailed implementation guides, and write high-quality technical response papers for customer and internal audiences.</li></ul><p></p><p><b>
Soft Skills</b></p><ul><li>
High energy, flexible, pro-active and excellent resistance to stress</li><li>
Verbal and no verbal communication, listening:</li><li>
Ability to present solutions, rather than problems</li><li>
Ability to express complex ideas in a manner befitting the audience.</li><li>
Team-working</li><li>
Negotiation: A strong &ldquo;can do&rdquo; attitude. Willing to accommodate and innovate to ensure customer satisfaction.</li><li>
Problem solving</li></ul><p></p><p><b>
Additional Skills</b></p><ul><li>
Relevant Security training or Professional certifications: NIST, PCI, CISM, CISA, CISSP, ITIL, PMP</li><li>
Knowledge of Functional Modules, API developments.</li><li>
Experience working on cloud environments: AWS, Azure, Oracle cloud</li><li>
Experience of working on Infrastructure<ul><li>
MSSQL DB, Oracle DB, MongoDB etc.</li><li>
Storage devices</li><li>
Virtual platforms (VMware, Oracle Virtual box etc.)</li><li>
OS &ndash; Windows / Linux / AIX</li></ul></li><li>
knowledge of legacy products: EFT, payShield 9000, P3CM&hellip;</li><li>
knowledge of the payShield API commands and functions</li></ul><p></p><p><b>
Special Position Requirements</b></p><p>
Ability to travel up to 70%; Ability to work under stress and managing tight deadlines, changing work environment and ability to be adaptable.</p><p><br>
</p><p></p>At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!</div>

Professional Services Consultant

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