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it systems support engineer / technician Jobs in Manama

it systems support engineer / technician

principal technical service engineer Jobs in Manama

principal technical service engineer

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technical support engineer – cloud & infrastructure Jobs in Manama

technical support engineer – cloud & infrastructure

technical support engineer

Wajda International Technology Services

About the RoleWe are looking for a skilled Technical Support / Infrastructure Engineer to help manage our cloud-computing infrastructure, ensure compliance with ISO / IT standards, and support our technology platform. This position will be critical to maintaining secure, reliable, and scalable systems across multiple cloud / networking vendors. Must be proficient in arabicKey Responsibilities<ul><li>Manage, maintain, and support cloud infrastructure across platforms including Amazon AWS, Microsoft (e.g. Azure or Microsoft 365 / Active Directory etc.), and networking / firewall devices (e.g. Palo Alto).</li><li>Implement &amp; monitor IT policies / standards related to ISO compliance (for example ISO 27001, or relevant IT-security / operations standards).</li><li>Respond to technical support requests for infrastructure, network security, cloud services, and connectivity issues.</li><li>Monitor system health, performance, capacity, and availability across cloud and on-premise hybrid systems.</li><li>Implement and maintain backup / disaster recovery solutions, and ensure proper change management procedures.</li><li>Manage user accounts, permissions, and roles on Microsoft platform tools (e.g. Azure AD, Microsoft 365 if applicable).</li><li>Configure, maintain &amp; troubleshoot firewalls, VPNs, security rules and access controls using Palo Alto / network security appliances.</li><li>Participate in deployment, migration or upgrade projects for cloud / hybrid infrastructure.</li><li>Generate system documentation, runbooks, standard operating procedures, and support logs.</li><li>Work with security / audit teams to prepare for compliance reviews, audits or assessments.</li><li>Provide hands-on support &amp; troubleshooting during outages or escalated incidents.</li><li>Collaborate with other IT / Dev / Security / Network teams to ensure optimal system integration &amp; risk mitigation.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>2-3 years of experience in technical support or infrastructure / cloud-support role.</li><li>Working experience with Amazon AWS (core services such as EC2, VPC, S3, IAM, etc.).</li><li>Experience with Microsoft cloud / platform services (could include Azure, or Microsoft server / identity / AD / MS 365 tools depending on your setup).</li><li>Experience with Palo Alto firewall/security appliances (configurations, access policies, monitoring).</li><li>Sufficient understanding of ISO / IT security compliance standards (e.g. ISO 27001 or similar).</li><li>Fluent / proficient in Arabic (spoken and written).</li><li>Strong troubleshooting &amp; diagnostic skills (networking, security, cloud-network integration).</li><li>Good communication &amp; collaboration skills to work with IT teams, vendors, and internal users.</li><li>Familiarity with monitoring / alerting tools, logs, dashboards &amp; support / ticketing systems.</li></ul>Preferred / Nice-to-Have<ul><li>Certifications such as AWS Certified Solutions Architect / Administrator / Associate</li><li>Microsoft certifications (e.g. Azure Certifications, Microsoft 365 / AD / Security)</li><li>Prior experience in IT-security / audit / compliance assessments</li><li>Experience in hybrid cloud environments (on-prem + cloud)</li><li>Knowledge of scripting or automation for infrastructure tasks (PowerShell, Azure CLI, AWS CLI, Terraform, etc.)</li><li>Experience with networking protocols, VPNs, routing &amp; switching fundamentals</li><li>Exposure to DevOps-adjacent tooling (CI/CD pipelines, monitoring, security scanning tools)</li></ul>Personal Skills &amp; Attributes<ul><li>Strong analytical &amp; problem-solving skills</li><li>Detail-oriented, reliable, and methodical in documentation and procedures</li><li>Ability to work under pressure or in escalation scenarios</li><li>Good interpersonal &amp; communication skills (in both Arabic &amp; English)</li><li>Commitment to continuous learning and keeping up-to-date with cloud / security best practices</li></ul>Job Type: Full-time

Technical Support Engineer – Cloud & Infrastructure

Topsoe

<div>
 Principal Technical Sales &amp; Service Engineer
 
 
 
 The role and impact
 
 
 
 
 Growing the value of services
 
 
 
 The strategic goal of the Clean Fuels TS&amp;S department is to contribute to the company business growth, acting as key market differentiator. Valuable services that focus on safe and sustainable plant operation are set up to secure our clients&rsquo; maximum profits from assets that are equipped with Topsoe products.
 
 
 The job roles within Technical Sales &amp; Service Engineer (TS&amp;SE) are being focused on, but not limited to being responsible for the content and the quality of performance evaluation reports of the unit, technical proposals, after-sales technical support, internal knowledge sharing as well as on-site technical service at the client sites.
 
 
 Activities may include technical advisory assistance provided both at the office or at the client site:
 
 
 
 On-site Activities
 
 
 
 Catalyst loading, unit start-up, installing, testing and inspecting products, equipment, and systems.
 
 
 
 Office Tasks
 
 
 
 Monitoring the performance of currently loaded catalysts and units; applying corporate standard calculation tools, methodologies and best practices; preparing performance evaluation reports for the installed catalysts, preparing technical proposals; upon a need, proposing relevant guarantees related to client goals and/or unit specific targets; maintaining ongoing relationships with customers to secure and develop their future business; referring sales leads, customer feedback, and ideas for new products, technology, or equipment upgrades that will meet customer needs to appropriate contacts within the organization; resolving recurring problems to ensure ongoing customer satisfaction, as well as responding to customer enquiries on performance issues and performing inspections at the unit sites.
 
 
 
 Core assignments
 
 
 
 The objective for a Principal Technical Services Engineer is to perform core and special assignments independently. Assignments refer both to office and on-site tasks. Special assignments are determined by the technical manager and may require working in close collaboration with multiple departments (e.g. troubleshooting, pilot plant testing, etc). In addition, the engineer may own, issue or update guidelines for the global technical support organization on how to conduct specific tasks.
 
 
 
 Assignments
 
 
 
 
 Technical tasks
 
 
 
 <ul>
 <li>
 Perform and fully document catalyst reloads calculations and prepare technical proposals and recommendations in close cooperation with the Account Manager.
 </li>
 <li>
 Perform and fully document calculations related to spent catalysts and provide recommendation for further optimization of reloads in close dialogue with the client.
 </li>
 <li>
 Demonstrate proactive approach in receiving and handling operating data from running references within a framework established with the relevant Account Manager in order to prepare &ldquo;Performance Evaluation Reports&rdquo;.
 </li>
 <li>
 Maintain frequent contacts with clients to provide required technical services and timely troubleshooting upon a need.
 </li>
 <li>
 Supports/supervises technical tasks performed by Sr Technical Service Engineer
 </li>
 <li>
 Participate actively in sales and technical meetings with customers.
 </li>
 <li>
 Help to improve training material for new TS&amp;S employees, operators&rsquo; trainings and seminars
 </li>
 <li>
 Participate as trainer for new TS&amp;S employees in alignment with technical manager.
 </li>
 <li>
 Contribute with mid-long terms development task
 </li>
 <li>
 Participate actively in knowledge sharing
 </li>
 <li>
 Participate as speaker at customer training or relevant conferences
 
 
 </li>
 </ul>
 
 On-site jobs
 
 
 
 <ul>
 <li>
 Provides on-site technical assistance during loading and start-up in accordance with Topsoe standards.
 </li>
 <li>
 Gathers information related to the unit when being on site in order to perform optimal performance evaluation, troubleshooting etc
 </li>
 <li>
 Prepares trip reports and suggest improvements to document relevant information.
 </li>
 <li>
 Prepares information necessary for client meetings (bids discussion, presentations, performance evaluations, catalysts life follow-ups).
 </li>
 <li>
 Contributes with the improvement of internal start-up procedures based on lessons learned at site.
 
 
 </li>
 </ul>
 
 Internal training for basic routing task and catalysts calculations
 
 
 
 <ul>
 <li>
 Actively participate in the preparation and execution of the training program for new employees for basic routing tasks (loading, start-up, spent catalysts) and catalyst calculation
 
 
 </li>
 </ul>
 
 What you&rsquo;ll bring
 
 
 
 You bring a strong technical background in refinery processes and technologies, with the ability to specialize in two or more applications such as Distillate Hydrotreater (DHT), Kerosene Hydrotreater (KHT), or Naphtha Hydrotreater (NHT), and become a subject matter expert in at least one. You are adept at performing calculations for both conventional and non-conventional applications, such as Tail Gas, Fluid Catalytic Cracking (FCC) post-treatment, or Dewaxing fossil processes. Your proactive approach enables you to establish direct communication as a key sparring partner for customers, and you possess a fundamental understanding of renewable co-processing in hydrotreating units. You are skilled in preparing technical proposals, performance evaluation reports, and delivering presentations or articles in relevant business areas. Your collaborative mindset supports knowledge sharing, training, and operational development, while your strong understanding of the sales process and refinery integration ensures you can contribute effectively to both technical and commercial objectives.
 
 
 
 Why join us
 
 
 
 Joining Topsoe means becoming part of a global leader in advanced technology and solutions for the energy transition. You will have the opportunity to work on impactful projects that drive sustainability and innovation in the energy sector. We offer a collaborative and inclusive work environment, professional development opportunities, and the chance to contribute to a company with a strong legacy of scientific excellence. At Topsoe, your expertise will be valued, and your contributions will help shape the future of clean fuels and sustainable solutions.
 
 
 At Topsoe, we&rsquo;re problem solvers. In every role, across every office, you&rsquo;ll find people passionate about finding the right answers. For over 80 years, we&rsquo;ve been pushing the boundaries of what&rsquo;s possible, always focused on solving some of the world&rsquo;s biggest challenges together. We believe great results start with collaboration and respect, where every idea is heard and can drive real change. You&rsquo;ll join a team of dedicated experts, united by a commitment to perfecting our craft and delivering real impact. We don&rsquo;t just promise change &ndash; we make it happen. And with your contributions, we&rsquo;re shaping a more sustainable future with solutions that truly matter.
 
 
 We prioritize the safety and well-being of our employees and are committed to maintaining a safe work environment where everyone looks out for each other's health and safety.
 
 
 
 How you can apply
 
 
 
 If you would like to be part of a team of skilled and professional colleagues in an informal organization, please submit your documents in English.
 
 
 
 Application Deadline
 
 
 
 We welcome applications from all qualified candidates, irrespective of their gender, age, religion, disability, ethnic background, and geographical location. We encourage individuals from diverse cultures and countries to apply and contribute to our global team.
 
 
 To ensure a secure and trustworthy work environment, our recruitment process may include background checks and criminal record requests.
 
 
 
 To headhunters: Thank you for your interest in our company. However, we would like to inform you that we have a dedicated internal team managing our recruitment process. We kindly request that you refrain from reaching out to us regarding potential candidates. Thank you for your understanding.
 
 
 
 
 About Us
 
 
 
 Topsoe is a leading global provider of advanced technology and solutions for the energy transition.
 
 
 Built on decades of scientific research and innovation, we are working with customers and partners to drive energy resiliency and to achieve their sustainability goals.
 
 
 We offer world-leading solutions for transforming renewable resources into fuels and chemicals, and we provide technologies needed to produce low-carbon and conventional fuels and chemicals as well as ensuring clean air.
 
 
 We were founded in 1940 and are headquartered in Denmark, with over 2,800 employees serving customers all around the globe. To learn more, visit www.topsoe.com.
</div>

Principal Technical Service Engineer

SRT Marine Systems plc

<div>
 SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base.
 
 
 The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners.
 
 
 SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world.
 
 
 Due to the nature of the project you may be required to undertake a level of Governmental Security Clearance and back-ground checks to be positioned in the role.
 
 
 Role Overview - IT Systems Support Engineer / Technician
 
 
 This role is ideal for a talented and ambitious IT Systems Engineering professional. The role of IT Systems Support Engineer / Technician entails being responsible for, the installation, configuration and commissioning of complex network servers, PC and other systems such as CCTV and building monitoring systems that make up our maritime surveillance systems. Along with their ongoing maintenance the role will include trouble shooting potential issues and achieving a resolution for all. Having an inquisitive "Why?", "How?" and "What if?" mindset will prove highly engaging in this role.
 
 
 Responsibilities - IT Systems Support Engineer / Technician
 
 
 <ul>
 <li>
 Configuration and deployment of networked servers, storage, network (hardware and related software packages) and other IT system support infrastructure
 </li>
 <li>
 Check and validate installations, and provide reports
 </li>
 <li>
 Configuration and trouble shooting of different types of connectivity systems
 </li>
 <li>
 Monitor system performance, undertake trouble shooting and resolution and implementation of software patches and hardware replacements
 </li>
 <li>
 Support and train customer internal IT departments and technicians to enable them to take operational ownership and responsibility of the systems we have supplied &ndash; day to day maintenance, issue identification and resolution
 </li>
 <li>
 Maintain good document trails of system changes and updates
 
 
 </li>
 </ul>
 Requirements - IT Systems Support Engineer / Technician
 
 
 <ul>
 <li>
 ESSENTIAL - A minimum of 5 years network IT system setup and management experience in either commercial or industrial environments
 </li>
 <li>
 ESSENTIAL - Professional verbal and written English and Arabic
 </li>
 <li>
 ESSENTIAL - Deep understanding of IT networks and server system configurations and set up &ndash; in particular Windows/Linux servers and networking (TCP/IP, DNS, VPN)
 </li>
 <li>
 Experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure) advantageous
 </li>
 <li>
 Strong understanding of IT security and data protection best practices
 </li>
 <li>
 Strong analytical and problem-solving skills with an inquisitive mindset to ask "Why"?
 </li>
 <li>
 Excellent teamwork and communication abilities
 
 
 </li>
 </ul>
 Benefits - IT Systems Support Engineer / Technician
 
 
 <ul>
 <li>
 Competitive Salary and Benefits Package
 </li>
 <li>
 Flexible working opportunities
 </li>
 <li>
 Development opportunities
 </li>
 </ul>
</div>

IT Systems Support Engineer / Technician

Ebrahim Khalil Kanoo B.S.C (c)

<div>
 
 
 Job Purpose:
 
 
 
 To provide advanced technical support for diagnosing, troubleshooting, and resolving vehicle issues across the company&rsquo;s automotive brands. The role ensures timely and accurate assistance to service technicians and customers, enhances workshop productivity, and upholds Kanoo&rsquo;s high service standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide in-depth technical support to workshop technicians and service advisors for complex vehicle diagnostics and repairs.
 </li>
 <li>
 Perform root cause analysis for recurring technical issues and communicate solutions through detailed technical reports.
 </li>
 <li>
 Liaise with manufacturer technical teams for escalated cases, warranty claims, and technical bulletins.
 </li>
 <li>
 Conduct on-site inspections, tests, and evaluations to verify repair accuracy and ensure compliance with OEM standards.
 </li>
 <li>
 Assist in developing and delivering training to technical teams on new vehicle systems, diagnostic tools, and service procedures.
 </li>
 <li>
 Maintain and update company&rsquo;s technical database with troubleshooting procedures, product updates, and diagnostic results.
 </li>
 <li>
 Ensure all support activities comply with Bahrain Labour Law and safety regulations.
 </li>
 <li>
 Provide technical feedback to Product, Service, and Quality Control departments to improve service processes.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s Degree in Automotive Engineering or related field.
 </li>
 <li>
 Minimum 3&ndash;5 years of experience in automotive technical support, diagnostics, or service engineering (GCC experience preferred).
 </li>
 <li>
 Advanced knowledge of vehicle electronics, diagnostic tools, and mechanical systems.
 </li>
 <li>
 Experience with OEM diagnostic software is an advantage.
 </li>
 <li>
 Strong analytical and problem-solving abilities with excellent written and verbal communication skills.
 </li>
 <li>
 Proficiency in MS Office and automotive service systems (DMS/CRM).
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Technical Expertise: Deep understanding of automotive diagnostics and troubleshooting.
 </li>
 <li>
 Communication: Clear, concise, and customer-focused communication.
 </li>
 <li>
 Analytical Thinking: Systematic approach to resolving technical issues.
 </li>
 <li>
 Collaboration: Works effectively with cross-functional teams and OEM representatives.
 </li>
 <li>
 Continuous Learning: Keeps abreast of automotive technology advancements.
 </li>
 <li>
 Integrity &amp; Compliance: Adheres to ethical and regulatory standards.
 </li>
 </ul>
 
 
 
 
 
 Why Join Kanoo?
 
 
 <ul>
 <li>
 Competitive compensation and benefits.
 </li>
 <li>
 Continuous professional development and training opportunities.
 </li>
 <li>
 Work with globally recognized automotive brands in a culture of innovation.
 </li>
 <li>
 Access to advanced diagnostic tools and a collaborative technical network.
 </li>
 </ul>
 
 
</div>

Technical Support Specialist

Rise Hospitality Management

. POS &amp; System Management Install, configure, and maintain Point-of-Sale (POS) systems across outlets.Monitor sales data synchronization and ensure accurate reporting.Coordinate with vendors for POS upgrades or technical issues.<ul><li>Network &amp; Hardware Support Manage internet connectivity, routers, firewalls, and local servers.</li></ul>Troubleshoot hardware issues related to computers, printers, handheld devices, tablets, etc.Monitor uptime of music systems, guest Wi-Fi, and digital ordering tools.<ul><li>Software &amp; Data Management Maintain backups of sales reports, employee data, menus, and digital records.</li></ul>Ensure compliance with cybersecurity protocols and access control.Support digital platforms such as reservation systems, time attendance, accounting integrations, etc.<ul><li>CCTV &amp; Security Systems Monitor and maintain CCTV cameras, DVR/NVR systems, and access controls.</li></ul>Coordinate footage retrieval when required for security or HR matters.Job Type: Full-time

IT Executive ( Restaurant)

<div>
 
 
 Job description:
 
 
 
 
 
 
 We are seeking an IT Operations Engineer with a diverse skill set encompassing basic IT helpdesk support, knowledge of business continuity practices and a basic understanding of cybersecurity principles.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage and keep a record of devices, accounts and software license.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Install and configure softwares on end-user devices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide technical support to end-users, resolving hardware and software issues.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Document troubleshooting steps and solutions for future reference.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare user devices, accounts and software licenses according to HR&rsquo;s notice.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support in developing &amp; improving operational procedures in managing IT assets and resources, including user devices, accounts and software licenses.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist on IT-related audits and assessments where required.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Implement cybersecurity measures to protect systems and data from unauthorized access, data breaches, and cyber attacks.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop and enforce security policies, procedures, and best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications required:
 
 
 
 
 
 <ul>
 <li>
 A diploma or bachelor's degree in computer science, engineering, information systems, or its equivalent.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong technical knowhow on Macbooks, TCP/IP, Linux OS, firewalls, good exposure to enterprise security software and solutions.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Excellent communication, problem solving, and critical thinking skills, great sense of responsibility.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Capable of self learning and acquiring new knowledge and skills to be relevant and stay relevant in the files.
 </li>
 </ul>
 
 
 
 
 
 Preferred qualifications:
 
 
 
 
 
 <ul>
 <li>
 Prior experience in IT helpdesk support roles.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Experience managing Macbooks, MDM, and enterprise softwares.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Experience in providing IT support.
 </li>
 </ul>
</div>

IT Operation Engineer

Bahrain Jobs

Roles and Responsibilities &ndash; Testing &amp; Commissioning Engineer (HVAC)1. Pre-Commissioning Preparations<ul><li>Review project specifications, drawings, and equipment submittals to prepare detailed testing and commissioning (T&amp;C) plans.</li><li>Ensure all HVAC equipment (chillers, AHUs, FCUs, VRF/VRV systems, pumps, cooling towers, ducting, piping, etc.) is installed as per approved drawings and standards.</li><li>Verify availability of calibrated instruments, tools, and test kits required for T&amp;C activities.</li><li>Coordinate with project/site teams for readiness checks before commissioning (power availability, water flushing, duct cleaning, etc.).</li></ul>2. Testing &amp; Commissioning Execution<ul><li>Perform functional checks, start-up, balancing, and performance tests for HVAC equipment and systems.</li><li>Carry out air balancing, water balancing, and system fine-tuning to meet design requirements.</li><li>Ensure safety checks and compliance during all T&amp;C activities.</li><li>Troubleshoot issues and coordinate with vendors/manufacturers for resolution.</li></ul>3. Documentation &amp; Reporting<ul><li>Prepare method statements, inspection test plans (ITPs), and commissioning schedules.</li><li>Record test results, prepare T&amp;C reports, and maintain logs of site activities.</li><li>Prepare O&amp;M manuals, as-built drawings inputs, and training material for end-users.</li><li>Assist in preparing final handover documents in compliance with client and consultant requirements.</li></ul>4. Coordination &amp; Compliance<ul><li>Liaise with consultants, clients, and third-party agencies for inspections and approvals.</li><li>Ensure compliance with ASHRAE, SMACNA, CIBSE, and relevant Bahrain authority standards.</li><li>Coordinate with electrical, plumbing, firefighting, BMS, and controls teams for integrated system commissioning.</li><li>Support facility management/end-user training on operation of HVAC systems.</li></ul>5. Handover, DLP &amp; PPM Management<ul><li>Participate in system demonstration and acceptance tests with client/consultant.</li><li>Manage all HVAC-related activities during the Defect Liability Period (DLP), including attending breakdown calls, troubleshooting, and corrective actions.</li><li>Plan, schedule, and execute Planned Preventive Maintenance (PPM) for all commissioned projects under DLP.</li><li>Coordinate with service teams, suppliers, and subcontractors to ensure timely resolution of warranty issues.</li><li>Provide technical support to clients and ensure smooth operation of systems throughout the DLP.</li></ul>Qualification : Mechanical EngineerExperience 12-15 years , out of which minimum 10 in GCC CountriesJob Type: Full-timePay: BD600.000 - BD1,000.000 per month

Testing and Commissioning Engineer – HVAC ( Chilled Water systems)

Explore 411+ Technical support engineer in Manama this November. Find roles across top companies and apply now to boost your career.