technical support engineer Jobs in Karachi

technical support engineer

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

assistant manager maintenance Jobs in Karachi

assistant manager maintenance

customer success manager

technical support manager

Connect Communications

Position: Technical Support Engineer Location: Karachi Company: Leading ISP Company Job Type: Full-time Experience Required: Fresh to 1 Year Education: Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field Certifications: CCNA (mandatory)Job Responsibilities:<ul><li>Provide L1/L2 technical support to customers for internet connectivity and network-related issues.</li><li>Troubleshoot hardware, software, and network issues remotely and on-site if needed.</li><li>Configure and maintain routers, switches, firewalls, and other networking equipment.</li><li>Escalate unresolved issues to higher-level support or engineering teams for further assistance.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Maintain documentation of issues, solutions, and processes.</li><li>Coordinate with field teams and other departments for swift issue resolution.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field.</li><li>CCNA certification is mandatory.</li><li>Fresh to 1 year of experience in a technical support or NOC role in the ISP or telecom sector.</li><li>Hands-on experience with routers, switches, and troubleshooting tools.</li><li>Good understanding of TCP/IP, DHCP, DNS, and WAN/LAN technologies.</li><li>Strong problem-solving skills and customer-oriented attitude.</li><li>Excellent communication skills (verbal and written).</li></ul>Job timings / Place of work:<ul><li>Full Time (Rotational Shifts)</li><li>Onsite ( Karachi-based )</li></ul>Salary &amp; Perks:The Company offers competitive and attractive salary packages and a significant number of fringe benefits e.g., Provident Fund, comprehensive health insurance, life insurance, yearly performance-based increments, etc.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Emerald Telecom Private Limited

Job Description (Including but not limited to):<ul><li>Provide remote technical troubleshooting and support.</li><li>Manage and resolve support tickets.</li><li>Assist customers primarily in the UK, as well as in the US, Canada, and Australia.</li><li>Respond to customer queries via calls or emails, offer guidance, perform software installations, and train customers on product usage.</li><li>Coordinate with the Product Development team to report and resolve issues.</li><li>Diagnose and resolve hardware and software-related problems.</li><li>Assist prospects by helping them troubleshoot and resolve their issues.</li></ul>Required Experience:<ul><li>Experience with software and software support.</li><li>Prior experience in a support role is an advantage.</li><li>Strong spoken and written English communication skills.</li><li>Extroverted personality.</li><li>Strong analytical, creative thinking, interpersonal, and motivational skills.</li><li>Knowledge of Voice over IP (VoIP) is a plus.</li></ul>Required Education &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Computer Science (Mandatory).</li><li>Experience with Telerik components.</li><li>Knowledge of desktop application development.</li><li>Familiarity with CefSharp and Gecko browser.</li></ul>Highly Preferred Technical Skills:<ul><li>Understanding of networks, databases, GPRS, GPS, and VoIP.</li></ul>Industry:<ul><li>Software</li></ul>Benefits:<ul><li>Health insurance</li><li>Annual leave</li></ul>Salary:<ul><li>Rs. 80,000 &ndash; Rs. 130,000 per month</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 2 years (Preferred)</li></ul>Language:<ul><li>English Fluently (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Inbound Technical Support Representative – UK Market

TECHNOSYS 

The HR Software Support Executive is responsible for providing functional and technical support to clients using the HR and Payroll modules of the ERP system. This role ensures smooth operations of HR processes by resolving user issues, providing training, and coordinating with the development team for enhancements and bug fixes.Key Responsibilities: 1. Client Support &amp; Issue Resolution:<ul><li>Provide first-line support for HR, Payroll, Attendance, Leave, and Employee Management modules.</li><li>Troubleshoot functional and technical issues reported by clients and ensure timely resolution.</li><li>Log, track, and monitor support tickets until closure.</li><li>Escalate unresolved issues to higher-level technical teams when necessary.</li></ul>2. System Configuration &amp; Maintenance:<ul><li>Assist clients in setting up and configuring HR-related modules as per organizational policies.</li><li>Support data uploads, employee information updates, and report generation.</li><li>Verify system outputs such as salary slips, attendance reports, and tax deductions.</li></ul>3. Client Training &amp; Implementation Support:<ul><li>Conduct user training sessions for HR teams and end-users to ensure smooth usage of the software.</li><li>Provide post-implementation support and guidance during new client onboarding.</li></ul>4. Documentation &amp; Reporting:<ul><li>Maintain detailed records of client issues, solutions provided, and system updates.</li><li>Prepare periodic reports on client feedback, support performance, and recurring issues.</li></ul>5. Coordination &amp; Continuous Improvement:<ul><li>Coordinate with the development and QA teams to communicate client feedback and suggest product improvements.</li><li>Identify areas where clients can optimize system usage for better HR efficiency.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Human Resource Management, Computer Science, or a related field.</li><li>1&ndash;3 years of experience in ERP or HRMS software support.</li><li>Good understanding of HR processes such as recruitment, payroll, attendance, performance management, and employee records.</li><li>Basic knowledge of databases (SQL) and software troubleshooting.</li><li>Strong communication, problem-solving, and customer service skills.</li></ul>Timings : 9AM - 6PM5 working days OnsiteJob Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

HR Software Support Executive

Hytera

<div>
 
 Responsibilities:
 
 
 1.Responsible for aftersales technical support for all products, including terminals and system products, troubleshooting, moving system equipment;
 
 
 
 
 
 2.Responsibility for promoting and improving product quality to meet customer demand for services, maintenance and strengthening existing customer relationships
 
 
 
 
 
 Requirements:
 
 
 1.Higher technical education (in the field of radio communications and radio electronics, telecommunications)
 
 
 2.Work experience of at least 3 years in the specialty
 
 
 3.Work experience in communication and related industries
 
 
 4.Work experience with radio engineering (experience in installation of equipment, commissioning of switching equipment)
 
 
 5.Experience working with radio measuring devices
 
 
 
</div>

XauZit (Pvt) Ltd

We are looking for a motivated and detail-oriented Trade Support Executive to join our team. The ideal candidate will support our Trade Commercial Manager in managing daily operations and coordination across departments.Key Responsibilities:<ul><li>Assist in maintaining trade schedules, slot allocations, and freight sheets.</li><li>Coordinate with internal teams (Sales, Pricing, Operations) and external agents.</li><li>Prepare trade performance reports and assist in data analysis.</li><li>Monitor and update rate sheets, space availability, and schedules.</li><li>Communicate with customers and agents regarding services and changes.</li></ul>Requirements:<ul><li>Bachelor's degree in Shipping, Logistics, Business, or related field.</li><li>1&ndash;2 years of experience in shipping, NVOCC, or logistics (preferred).</li><li>Knowledge of trade lanes, shipping documents, and Incoterms.</li><li>Proficient in MS Excel and good at tracking shipment updates.</li><li>Strong organizational and communication skills.</li><li>Excellent email drafting skills.</li></ul>How to Apply:Interested candidates can send their updated CV to ehtishamaziz.cis@gmail.comJob Type: Full-timeWork Location: In person

Trade Support Executive

Retail online

Job descriptionWe are looking to hire an experienced Executive IT Support (Night Shift) to join the IT Department in Level 3 BOS (Pvt.) Ltd., DHA, Karachi; the position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, and providing problem resolutions with users:Responsibilities:<ul><li>Assist all employees with any computer or IT related issues</li><li>Create, add and modify user accounts and services across our various cloud platforms</li><li>Assist users over the phone, in-person, and remotely using multiple platforms</li><li>Administration of Active Directory, Azure, Sharepoint, Exchange, Office365, EndPoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software</li><li>Office365 support setting up devices and email clients, mobile phones, and computers</li><li>Understanding of virtual desktop environment and remote desktop technology</li><li>Configure, deploy, and relocate desktops, laptops, printers, and any other related devices</li><li>Identify, report, and respond to potential cybersecurity threats</li><li>Setting up advanced network firewalls and switches</li><li>Identify, troubleshoot, resolve, and document end-user system issues requests</li><li>Ensure all requests are resolved promptly and with high-quality results</li><li>Ability to organize, prioritize, and meet established deadlines</li><li>Provide technical documentation for configurations and procedures</li><li>Coordinate and create scope of work with various telecom contractors</li><li>Regularly perform cabling and equipment installation</li><li>Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.</li><li>Research, design and deploy new solutions required by end-users</li></ul>Required skills and experience:<ul><li>Excellent communication and personal skills in English (speak, read and write) preferred</li><li>Minimum two years of relevant experience in a help desk/IT support role</li><li>Certifications such as A+ / Network + / Microsoft are preferred but not required</li><li>Experience in the set-up, configuration, and use of computer hardware, software, and networks</li><li>Ability to communicate technical issues to technical and non-technical employees</li><li>Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365</li><li>Quick analytic response to resolve issues in any situation</li><li>Self-motivated and willing to learn, as well as always find the solution</li><li>Able to work in a fast pace environment</li><li>Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)</li><li>Basic understanding of Cloud Solutions &amp; Cloud Computing</li><li>Knowledge of wireless networks, set up maintenance and troubleshooting</li><li>Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software</li><li>Experience providing remote support via phone and remote-control applications desired</li><li>Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment preferred</li><li>Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.</li><li>The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously</li><li>Ability to work flexible hours, weekends, on an on-call rotation</li><li>Willing to learn and adapt to new technologies, you will have the opportunity to learn about all computer systems and any of our technologies when looking to expand your knowledge and career to another internal IT position.</li></ul>Why Join Us:At Level3 BOS, we foster a culture of collaboration, innovation, and continuous learning. Your contributions will directly influence key business decisions, and you&rsquo;ll have access to a supportive and dynamic environment that promotes professional growth and career advancement.Location: DHA Phase 5, KarachiJob Type: (Night Shift: 8:00 PM &ndash; 5:00 AM)Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

IT Support Executive (Night Shift)

Legendesk

Key Responsibilities:<ul><li>Respond to and resolve hardware, software and network issues for end-users.</li><li>Install, configure and maintain desktops, laptops, peripherals and mobile devices.</li><li>Manage user accounts, permissions and access (e.g., Active Directory, Office 365).</li><li>Monitor systems, apply updates/patches, and enforce security policies.</li><li>Maintain documentation of IT assets, support activities, and resolution steps.</li><li>Provide support via ticketing system, phone, email or in-person and escalate when needed.</li></ul>Requirements / Skills:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science or equivalent experience.</li><li>Experience in IT support or related technical role of 1 to 2 years.</li><li>Good knowledge of Windows (and/or macOS), office applications and basic networking.</li><li>Strong troubleshooting, communication and user-service skills.</li></ul>Shift: Night - 9 pm to 6 am or 7 pm to 4 am.Location: DHA, Phase 6.Benefits:<ul><li>Pick n Drop.</li><li>Foodpanda Allowance.</li><li>Loyalty Fund.</li><li>Medical.</li><li>EDAs.</li></ul>Job Type: Full-timePay: Up to Rs55,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift? *</li></ul>Experience:<ul><li>IT Support: 1 year (Required)</li></ul>Work Location: In person

IT Support Executive

Explore 1626+ Technical support manager in Karachi this November. Find roles across top companies and apply now to boost your career.

1626 technical support manager jobs IN Karachi

Technical Support Engineer

Inbound Technical Support Representative – UK Market

HR Software Support Executive

Technical Support Engineer

Trade Support Executive

IT Support Executive (Night Shift)

IT Support Executive