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technical support manager

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team&rsquo;s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
 </li>
 <li>
 Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
 </li>
 <li>
 Advocating for customers and defining ways to contribute to the customer experience continually.
 </li>
 <li>
 Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
 </li>
 <li>
 Partner with the support operations and delivery teams to identify, monitor, and report trends.
 </li>
 <li>
 Build, implement, and improve internal reporting and other processes to optimize team productivity.
 </li>
 <li>
 Serve as the top-line escalation point for high-priority support cases, including overall triage and management.
 </li>
 <li>
 Deliver strategic projects on a timely basis.
 </li>
 <li>
 Report metrics and case management updates to the Technical Support Manager and Director
 </li>
 <li>
 Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn
 </li>
 <li>
 Provide a 360 loopback to Product and Engineering
 </li>
 <li>
 Create &amp; Contribute to the knowledge base &amp; documentation of the resources and processes
 </li>
 <li>
 Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
 </li>
 <li>
 Proven ability to showcase change and impact on key org-level initiatives.
 </li>
 <li>
 Learn quickly and adapt to Motive&rsquo;s process and translate it into their own interactions with the team.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Minimum 2-3 years of experience in a leadership role.
 </li>
 <li>
 Excellent verbal and written communication skills and the ability to work effectively in a team environment.
 </li>
 <li>
 Knowledge in the Motives product line.
 </li>
 <li>
 Excellent presentation skills coupled with a strong leadership presence.
 </li>
 <li>
 Communication is a core strength. Heavy focus on using data to articulate a story or an issue.
 </li>
 <li>
 Excellent time management skills and a strong sense of urgency.
 </li>
 <li>
 Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.
 </li>
 <li>
 Experience working with and improving Support ticketing systems, tools, and processes
 </li>
 <li>
 Flexibility to handle critical cases after hours as needed.
 </li>
 <li>
 Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.
 </li>
 <li>
 Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Associate Manager, Technical Support Engineering

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
About the Role:

Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team&rsquo;s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace

What You&rsquo;ll Do:
<ul>
<li>Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.</li>
<li>Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.</li>
<li>Advocating for customers and defining ways to contribute to the customer experience continually.</li>
<li>Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.</li>
<li>Partner with the support operations and delivery teams to identify, monitor, and report trends.</li>
<li>Build, implement, and improve internal reporting and other processes to optimize team productivity.</li>
<li>Serve as the top-line escalation point for high-priority support cases, including overall triage and management.</li>
<li>Deliver strategic projects on a timely basis.</li>
<li>Report metrics and case management updates to the Technical Support Manager and Director</li>
<li>Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn</li>
<li>Provide a 360 loopback to Product and Engineering</li>
<li>Create &amp; Contribute to the knowledge base &amp; documentation of the resources and processes</li>
<li>Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.</li>
<li>Proven ability to showcase change and impact on key org-level initiatives.</li>
<li>Learn quickly and adapt to Motive&rsquo;s process and translate it into their own interactions with the team.</li>
</ul>
What We&rsquo;re Looking For:
<ul>
<li>Minimum 2-3 years of experience in a leadership role.</li>
<li>Excellent verbal and written communication skills and the ability to work effectively in a team environment.</li>
<li>Knowledge in the Motives product line.</li>
<li>Excellent presentation skills coupled with a strong leadership presence.</li>
<li>Communication is a core strength. Heavy focus on using data to articulate a story or an issue.</li>
<li>Excellent time management skills and a strong sense of urgency.</li>
<li>Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.</li>
<li>Experience working with and improving Support ticketing systems, tools, and processes</li>
<li>Flexibility to handle critical cases after hours as needed.</li>
<li>Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.</li>
<li>Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.</li> 
</ul></div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Mashreq

<div>
 
 
 Job Purpose:
 
 
 <ul>
 <li>
 Responsible to manage and lead the production support &amp; delivery for the Loyalty &amp; Pricing applications.
 </li>
 <li>
 Responsible to manage and lead the production support &amp; delivery for customer experience applications such as chatbot, IVR.
 </li>
 <li>
 Responsible to lead the production Support function at technology COV locations within the SLA, schedule, budget and scope parameters, including testing &amp; overseeing the quality and compliance controls.
 </li>
 <li>
 Developing and executing the support strategy of technology by achieving objectives and goals. Accountable for 24x7 support and managing the Loyalty &amp; Pricing system that can impact the bank with financial / operational loss, reputational issues, regulator warnings and penalties.
 </li>
 <li>
 The major responsibilities include requirement gathering, requirement analysis, functional specifications and review, test scope identification, test case review, UAT support, product walkthrough and change implementation.
 </li>
 <li>
 Other responsibilities include Interaction with Business Users, Vendors and Technology Stakeholders, Vendor Management Software Quality Assurance, Monthly service reporting, Periodic Status Update and People management including guiding and mentoring the team and delivering unique service by providing high quality of support.
 </li>
 <li>
 Guide the team members on managing day to day operations and provide them assistance to clear the blockers they face.
 </li>
 <li>
 Document the learnings and conduct knowledge sharing sessions.
 </li>
 <li>
 Be open to accept new applications responsibility and to work on newer roles, learn required tech skills.
 </li>
 </ul>
 
 
 
 
 
 Key Result Areas:
 
 
 <ul>
 <li>
 Contribute individually as well as manage a diversified team of professionals who are responsible for Pricing &amp; Loyalty applications support and delivery
 </li>
 <li>
 Effectively manage the vendor responsible for change and stability, of the most critical Pricing &amp; Loyalty application of the bank
 </li>
 <li>
 Responsible for achieving agreed SLAs
 </li>
 <li>
 Conduct system analysis and provide support in response to user issues
 </li>
 <li>
 Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems
 </li>
 <li>
 Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution
 </li>
 <li>
 Analysis of functional requirement change impact to existing systems
 </li>
 <li>
 Co-ordinate with stakeholder in preparing solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements
 </li>
 <li>
 Ability to prepare &amp; execute Technical Design Specifications &amp; Program
 </li>
 <li>
 Helping the development team in explaining the Pricing &amp; Loyalty business banking concept and to verify for the correct issues resolution/functionality developed by the team
 </li>
 <li>
 Ability to prepare Test Cases scenarios and its test data for executing test cases
 </li>
 <li>
 Understand the Business requirements from the Bank and effectively convert &amp; prepare the Requirement Specifications &amp; Functional specifications
 </li>
 <li>
 Specifications for enhancements, change request
 </li>
 <li>
 Prepare/verify production transfer/release documentation
 </li>
 <li>
 Perform root cause analysis (RCA) arising from production system disruption
 </li>
 <li>
 Prepare and maintain documentation describing custom configuration and parameterisation of 3rd party provided solutions
 </li>
 <li>
 Monitor applications to ensure adequate system resources to process at production standards
 </li>
 <li>
 Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge
 </li>
 <li>
 Responsible for aligning IT strategy with business strategies
 </li>
 <li>
 Coordinate with other interdependent teams for change delivery
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience:
 
 
 <ul>
 <li>
 B. Tech, MCA, BSc degree in Computer Science or relevant field
 </li>
 <li>
 Minimum 7 Years of Experience in &ndash; Application development, Monitoring and Implementation support
 </li>
 <li>
 Hands on experience with
 
 Microsoft Azure Cloud, Kubernetes, Microservices design, Java, Spring MVC, Python and Shell Scripts, .NET Core, DevOps, CICD Integration
 
 </li>
 <li>
 Database knowledge like
 
 SQL server, MySQL, PostgreSQL, NoSQL
 
 </li>
 <li>
 Familiarity with front-end languages (e.g.,
 
 ASP. Net, JSP, HTML, JavaScript and CSS
 
 )
 </li>
 <li>
 Excellent analytical and time management skills
 </li>
 <li>
 Knowledge of chatbot and IVRs.
 </li>
 <li>
 Hands on Expertise in Pricing &amp; Loyalty application is a plus
 </li>
 <li>
 Knowledge on Banking Business and Pricing &amp; Loyalty products
 </li>
 <li>
 Very good exposure to Core Banking and Channels
 </li>
 <li>
 Ability to review, understand and improve program code and system documentation.
 </li>
 <li>
 Good verbal and written communication including ability to prepare system documentation.
 </li>
 <li>
 Ability to interpret solution documentation and identify areas of concern and recommend approach.
 </li>
 <li>
 Good analytical / communication / people skills.
 </li>
 <li>
 Ability to multi-task in a dynamic work environment.
 </li>
 <li>
 Ability to develop large scale web/database applications
 </li>
 <li>
 Ability to work on multiple projects with multiple deadlines
 </li>
 <li>
 Ability to communicate clearly with business users and project manager
 </li>
 <li>
 Ability to innovate and provide functional applications with intuitive interfaces
 </li>
 <li>
 Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.
 </li>
 </ul>
 
 
</div>

Senior Manager Pricing, Loyalty Application Delivery & Support (Mashreq Global Network Pakistan)

Cronysoft

Role SummaryWe are looking for a Senior Technical Support Engineer with hands‑on experience in Point of Sale (POS) systems, retail backoffice platforms, and multi‑location IT infrastructure. You will be the escalation point for technical issues involving database sync failures, network outages between stores, POS peripheral malfunctions, and backoffice data integrity problems.Key Responsibilities POS &amp; Retail Environment<ul><li>Diagnose and resolve POS software issues (freezes, sync errors, printing failures, scanner/cash drawer problems).</li><li>Troubleshoot receipt printers, barcode scanners, cash drawers, customer displays, and POS touchscreen calibration.</li><li>Resolve offline mode vs online sync conflicts &ndash; ensure sales data is not lost when connectivity is restored.</li><li>Guide store managers through end‑of‑day closure, Z‑report generation, and sales reconciliation when errors occur.</li></ul>Backoffice &amp; Server Infrastructure<ul><li>Troubleshoot backoffice applications (product management, inventory adjustments, pricing updates, customer loyalty).</li><li>Investigate data mismatches between POS and backoffice (e.g., stock levels, sales totals, tax settings).</li><li>Support MS SQL Server databases &ndash; check transaction logs, query performance, backup/restore, and scheduled jobs.</li><li>Manage Windows Server roles: Active Directory, DNS, DHCP, File Server, Remote Desktop Services.</li><li>Act as final escalation point before development team &ndash; reproduce issues, gather logs, and provide clear technical summaries.</li></ul>Required Skills &amp; ExperienceMust‑have<ul><li>5+ years in technical support, with at least 3 years focused on POS/retail systems.</li><li>Strong understanding of Windows Server (2016/2019/2022), MS SQL Server, Active Directory, DNS, DHCP.</li><li>Experience with remote support tools (RDP, TeamViewer, AnyDesk, or similar).</li><li>Working knowledge of firewalls, VPNs, TCP/IP, VLANs in retail environments.</li><li>Ability to explain technical issues to non‑technical retail managers (calm, clear, professional).</li><li>Excellent spoken and written English &ndash; fluency as per your requirement.</li></ul>Strongly preferred<ul><li>Experience with ERP integration (e.g., SAP, Oracle, Microsoft Dynamics, or local ERPs).</li><li>Knowledge of virtualization (VMware, Hyper‑V) for backoffice servers.</li><li>Previous work in a software house or retail tech provider.</li></ul>Shift time: 7:00 PM - 4:00 AMSend your Resume to Recruiter@cronysoft.comPay: From Rs99,999.00 per monthWork Location: In person

Technical Support Specialist ( Night Shift )

Iberianz

E-commerce Support Manager<ul><li>Location: Karachi</li><li>Employment Type: Full-Time</li><li>Work Mode: Onsite</li><li>Working Days: Monday &ndash; Friday</li><li>Working Hours: 6:00 PM &ndash; 3:00 AM</li></ul>Role OverviewWe are looking for an experienced E-commerce Support Manager to oversee marketplace operations, optimize processes, and manage the end-to-end performance of online sales channels. The ideal candidate will have strong experience with Amazon, eBay, Shopify, and other e-commerce platforms, along with expertise in inventory management, data analysis, logistics, and marketplace optimization.This role requires someone who can analyze marketplace performance, streamline operations, and lead a team to ensure smooth order processing, efficient inventory management, and consistent sales growth.Key Responsibilities<ul><li>Manage and optimize operations across Amazon, eBay, Shopify, and other e-commerce platforms.</li><li>Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities.</li><li>Oversee inventory management, order processing, and reconciliation to maintain accurate stock levels.</li><li>Coordinate with logistics teams to ensure timely order fulfillment and delivery.</li><li>Monitor marketplace performance metrics and seller ratings to maintain high operational standards.</li><li>Develop and implement process improvements to enhance efficiency and reduce operational costs.</li><li>Manage product sourcing initiatives including private-label product launches and supplier negotiations.</li><li>Stay updated with marketplace algorithms, FBA guidelines, and industry trends to maintain competitiveness.</li><li>Oversee advertising campaigns using tools such as Google Ads, Amazon Sponsored Products, and Facebook Ads Manager.</li><li>Lead, mentor, and develop the support team to ensure high performance and operational excellence.</li></ul>Required Skills &amp; Expertise<ul><li>Strong experience with Amazon, eBay, Shopify, and other e-commerce CMS platforms.</li><li>Proficiency in data analysis tools such as Excel, SQL, or BI tools for performance tracking and decision-making.</li><li>Strong understanding of logistics processes, demand forecasting, and inventory reconciliation.</li><li>Experience with inventory management systems and order management systems.</li><li>Knowledge of e-commerce industry regulations, safety standards, and quality control practices.</li><li>Ability to optimize workflows, reduce costs, and improve operational efficiency.</li><li>Experience managing teams, including training, mentoring, and performance management.</li></ul>Preferred Experience<ul><li>Experience in private-label product sourcing and product launches.</li><li>Proven track record of increasing sales and improving marketplace performance.</li><li>Familiarity with digital advertising platforms and marketplace marketing tools.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

E-commerce Support Manager

Inbox Business Technologies

<div>We are seeking a Technical Support Officer provide end-user support and troubleshooting for macOS and iOS environments. The role focuses on resolving system, application, and network-related issues while ensuring a smooth user experience across Apple devices.
The ideal candidate will have hands-on experience with macOS troubleshooting, system tools, and user support, along with a strong understanding of Apple ecosystem fundamentals.
Employment Type: Contractual employment
Responsibilities<ul><li>
Provide technical support for macOS and iOS devices, including laptops and mobile devices</li><li>
Install, configure, and troubleshoot applications via the Apple App Store and enterprise tools</li><li>
Diagnose and resolve performance issues on Mac systems (e.g., slow performance, startup delays)</li><li>
Use system tools such as Activity Monitor to identify and resolve CPU, memory, and disk usage issues</li><li>
Monitor and manage system storage, disk health, and performance</li><li>
Troubleshoot network-related issues including Wi-Fi connectivity and network configurations</li><li>
Assist users with account management, including password resets and user profile setup</li><li>
Support startup and boot-related issues using Safe Mode, Recovery Mode, and system utilities</li><li>
Utilize Disk Utility to perform disk repairs, formatting, and First Aid checks</li><li>
Troubleshoot peripheral issues including printers, Bluetooth devices, and external drives</li><li>
Map and manage network drives and shared resources</li><li>
Maintain system updates and ensure devices are running the latest stable macOS versions</li><li>
Document issues, resolutions, and support procedures</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>
1&ndash;3 years of experience supporting macOS and iOS environments</li><li>
Strong understanding of macOS system tools such as Activity Monitor, Disk Utility, and System Settings</li><li>
Experience installing and managing applications through the Apple ecosystem</li><li>
Knowledge of troubleshooting:</li><li><ul><li>
System performance issues</li><li>
Wi-Fi and network connectivity</li><li>
Bluetooth and peripheral devices</li><li>
Printing and driver-related issues</li></ul></li><li>
Familiarity with macOS troubleshooting techniques such as:</li><li><ul><li>
Safe Mode booting</li><li>
PRAM/NVRAM reset</li><li>
Recovery Mode usage</li></ul></li><li>
Basic understanding of user account management and access control</li><li>
Ability to diagnose and resolve software installation issues</li><li>
Excellent communication and user-handling skills</li></ul>
Equal Opportunity &amp; Inclusion
We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.
At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.</div>

Technical Support Officer - macOS and iOS

K-Electric

<div>
 Our employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.
 
 
 
 Job Purpose
 
 
 
 The Deputy Manager LT Ops (AMI) shall be responsible for
 
 day‑to‑day execution, close supervision, and detailed performance monitoring
 
 of smart meter operations, maintenance activities, and rollout support. Working under the Manager AMI Ops, the incumbent will ensure
 
 strict adherence to AMI policies, SOPs, technical standards, and operational frameworks
 
 , while exercising
 
 granular control over field teams, vendors, system performance, and data integrity
 
 .
 
 
 The role requires
 
 hands-on involvement, frequent checks, and continuous follow‑ups
 
 to ensure that smart meter assets consistently meet defined communication KPIs, quality benchmarks, and lifecycle compliance requirements.
 
 
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 BE / BSc (Electrical/ Electronics)
 </li>
 <li>
 1 - 5 years of relevant experience
 
 
 </li>
 </ul>
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Smart Meter Operations &amp; Maintenance (O&amp;M)
 
 
 </li>
 </ul>
 The Deputy Manager shall be directly responsible for
 
 executing and enforcing O&amp;M activities
 
 for smart meters through structured supervision and close management of assigned teams.
 
 
 <ul>
 <li>
 Closely monitor daily, weekly, and monthly smart meter communication KPIs (availability, ping, success rate).
 </li>
 <li>
 Conduct daily performance reviews of meter communication dashboards and exception reports.
 </li>
 <li>
 Assign, track, and follow up on corrective actions for non‑communicating or intermittently communicating meters.
 </li>
 <li>
 Conduct root cause analysis for communication failures.
 </li>
 <li>
 Ensure timely escalation of unresolved issues to the Manager with documented analysis and evidence.
 </li>
 <li>
 Enforce preventive maintenance schedules through regular checks and field validations.
 </li>
 <li>
 Personally verify critical or recurring fault closures before marking tasks as complete.
 </li>
 <li>
 Operational Support for AMI Rollouts &amp; Projects
 
 
 </li>
 </ul>
 The Assistant Manager shall provide
 
 intensive operational oversight
 
 from site commissioning through successful rollout handover.
 
 
 <ul>
 <li>
 Validate commissioning checklists, field test results, and system registration before acceptance.
 </li>
 <li>
 Track rollout progress at a granular site and meter level, ensuring no deviations from approved plans.
 </li>
 <li>
 Ensure each project phase meets operational readiness criteria prior to success declaration.
 </li>
 <li>
 Monitor post‑commissioning stabilization and ensure communication KPIs meet thresholds before final sign‑off.
 </li>
 <li>
 Compliance with AMI Policies, SOPs, and Frameworks
 
 
 </li>
 </ul>
 The Deputy Manager shall act as a
 
 front‑line enforcer
 
 of policies and procedures.
 
 
 <ul>
 <li>
 Ensure strict adherence to AMI SOPs, asset lifecycle processes, and governance frameworks.
 </li>
 <li>
 Conduct regular compliance audits on field activities, documentation, and system operations.
 </li>
 <li>
 Identify SOP deviations immediately and initiate corrective actions with documented evidence.
 </li>
 <li>
 Maintain enforcement logs for non‑compliance by teams or vendors.
 </li>
 <li>
 Provide continuous clarification and guidance to operational staff on SOP interpretation and execution.
 </li>
 <li>
 Management of Teams and Activities
 
 
 </li>
 </ul>
 This role requires
 
 close supervision and management
 
 to ensure operational discipline.
 
 
 <ul>
 <li>
 Allocate daily tasks to field staff with clear instructions and timelines.
 </li>
 <li>
 Track task execution status through logs, dashboards, and direct follow‑ups.
 </li>
 <li>
 Perform spot checks and surprise reviews of field activities and data submissions.
 </li>
 <li>
 Ensure accurate and timely reporting from all subordinate resources.
 </li>
 <li>
 Hold daily or weekly review meetings to track pending issues and enforce accountability.
 </li>
 <li>
 Smart Meter Standards &amp; Technical Documentation Support
 
 
 </li>
 </ul>
 Under the guidance of the Manager, the Deputy Manager shall support ownership and maintenance of technical assets documentation.
 
 
 <ul>
 <li>
 Assist in drafting, updating, and refining SOPs, work instructions, and technical specifications.
 </li>
 <li>
 Ensure field teams strictly follow latest approved documents.
 </li>
 <li>
 Maintain controlled repositories for O&amp;M procedures, configuration guidelines, and technical notes.
 </li>
 <li>
 Record lessons learned and propose procedural improvements based on operational feedback.
 </li>
 <li>
 Reporting, Documentation &amp; Communication
 
 
 </li>
 </ul>
 The Deputy Manager shall ensure
 
 accurate and detailed reporting
 
 for informed decision‑making.
 
 
 <ul>
 <li>
 Prepare daily operational summaries highlighting KPIs, failures, and corrective actions.
 </li>
 <li>
 Maintain issue trackers clearly identifying ownership, root cause, and closure timelines.
 </li>
 <li>
 Support the Manager by providing structured inputs for management reviews and steering committees.
 </li>
 <li>
 Ensure documentation completeness for audits, compliance checks, and governance reviews.
 
 
 </li>
 </ul>
 
 
 Skills &amp; Competencies:
 
 
 
 
 <ul>
 <li>
 Continuous Improvement &amp; Risk Mitigation
 </li>
 <li>
 Identify repetitive operational issues and propose practical corrective and preventive measures.
 </li>
 <li>
 Support implementation of enhanced monitoring tools and automation where applicable.
 </li>
 <li>
 Proactively flag operational, technical, or vendor‑related risks impacting meter performance.
 </li>
 <li>
 Ensure operational readiness during peak load seasons, mass rollouts, or system upgrades.
 </li>
 <li>
 Authority &amp; Accountability
 </li>
 <li>
 Authorized to assign tasks, demand corrective actions, and enforce timelines within assigned scope.
 </li>
 <li>
 Accountable for operational accuracy, compliance discipline, and performance stability at execution level.
 </li>
 <li>
 Functionally reports to Manager LT Ops (AMI)
 </li>
 <li>
 Strong technical understanding of electronics/electrical systems
 </li>
 <li>
 Intermediate to Advance level proficiency in Excel, PowerPoint &amp; Power BI
 </li>
 <li>
 Ability to work under tight deadlines and handle pressure
 </li>
 <li>
 Strong Stakeholder Management skills with experience of leading teams
 </li>
 <li>
 Good problem-solving and analytical skills
 </li>
 <li>
 Strong organizational and documentation abilities
 
 
 </li>
 </ul>
 KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.
 
 
 Women and persons with disabilities are encouraged to apply. Role suitability for PWDs will be assessed in accordance with HSE standards.
</div>

Assistant Manager LT Ops

Explore 1659+ Technical support manager in Karachi this May. Find roles across top companies and apply now to boost your career.

1659 technical support manager jobs In Karachi

Associate Manager, Technical Support Engineering

Associate Manager, Technical Support Engineering

Senior Manager Pricing, Loyalty Application Delivery & Support (Mashreq Global Network Pakistan)

Technical Support Specialist ( Night Shift )

E-commerce Support Manager

Technical Support Officer - macOS and iOS

Assistant Manager LT Ops