project manager

customer support executive Jobs in Karachi

customer support executive

associate technical lead

executive sales support

international sales and support executive Jobs in Karachi

international sales and support executive

technical support manager

Logix Solutions

Job Title: Technical Support Engineer &ndash; Office-Based Location: Karachi, PakistanAbout the Role: Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries.Key Responsibilities:<ul><li>Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support R&amp;D teams by helping manage and document physical complaints of products received at the Head Office.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electronics, Electrical Engineering, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Background in Power Electronics or Solar Inverters is a plus (not mandatory).</li></ul>Skills &amp; Attributes:<ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul>What We Offer:<ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: PKR 45,000 &ndash; 50,000</li><li>Start Date: As Soon As Possible</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Helpp Technologies

Technical Support Consultant (Level 3 VoIP Support)Job Description: Dataphone is seeking a Technical Support Consultant to provide high-level customer support to our US-based clients. This role requires expertise in Level 3 VoIP support, networking, and troubleshooting using Wireshark/PCAP. The ideal candidate will handle complex technical issues, analyze network traffic, and ensure seamless VoIP communication.Key Responsibilities:<ul><li>Provide remote technical troubleshooting and Level 3 VoIP support.</li><li>Analyze and diagnose VoIP-related network issues using Wireshark/PCAP captures.</li><li>Handle and resolve customer inquiries via calls and emails.</li><li>Manage and process support tickets efficiently.</li><li>Assist customers with software installations, training, and troubleshooting.</li><li>Collaborate with the Product Development team to escalate and resolve technical issues.</li><li>Diagnose and resolve hardware, software, and network faults.</li><li>Offer guidance and solutions to customers to ensure effective issue resolution.</li></ul>Requirements:<ul><li>Strong networking knowledge (TCP/IP, SIP, RTP, NAT, Firewalls).</li><li>Experience with VoIP troubleshooting (SIP Trunking, PBX, QoS, Jitter, Latency).</li><li>Proficiency in Wireshark and PCAP analysis for network and VoIP issue diagnosis.</li><li>Prior experience in Level 3 VoIP support or technical support.</li><li>Good spoken English communication skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Knowledge of VoIP protocols and configurations is a must.</li></ul>Location: Office No. 506, Tai Roshan Trade Centre, Bahadurabad, Karachi Job Type: Full-Time, On-Site Shift Timings: 6 PM - 3 AM Pakistan Time (US Business Hours) (Monday-Friday)Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthApplication Question(s):<ul><li>Can you manage working from 5 pm - 2 am Pakistan Time onsite?</li></ul>Work Location: In person

Technical Support Consultant (Level 3 VoIP Support)

Emerald Telecom Private Limited

Job Description:Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li><li>Required Education:</li><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 1 year (Preferred)</li></ul>Language:<ul><li>English Fluently (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (UK & USA)

Cloud Genny

Job post summaryJob description:Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 1 year (Preferred)</li></ul>Work Location: In person

DWP Group

<div>
 
 The
 
 Regional Manager South &ndash; Customer Support
 
 will oversee and ensure the efficient functioning of all service centers in the southern region, maintaining high standards of customer satisfaction, operational excellence, and financial discipline. This role will serve as a key link between service centers and top management, ensuring adherence to company policies, KPIs, and performance standards while driving continuous improvement and growth.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Monitor and evaluate service center performance against established KPIs and operational standards.
 </li>
 <li>
 Act as a liaison between service centers and top management to implement strategies and ensure policy compliance.
 </li>
 <li>
 Ensure efficient service operations and adherence to customer service quality benchmarks across all centers.
 </li>
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 Conduct regular operational audits and maintain detailed audit records.
 </li>
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 Identify and resolve operational bottlenecks and performance issues at the regional level.
 </li>
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 Provide leadership, training, and mentorship to Zonal Managers, Deputy Regional Managers, and Area Incharges.
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 Conduct periodic performance reviews and foster a culture of accountability and improvement.
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 Visit key dealers as needed to address concerns, gather feedback, and strengthen relationships.
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 Organize monthly service and sales meetings to review market issues and product-related concerns.
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 Control warranty-related costs and expenses while ensuring profitability and service efficiency.
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 Coordinate with HR for staffing requirements, hiring, and resource allocation.
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 Implement and monitor standard operating procedures to ensure consistent service delivery.
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 Address escalated customer complaints promptly in coordination with regional teams.
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 Consolidate and present regional performance reports and data analysis to senior management.
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 Analyze trends to identify improvement areas and formulate actionable plans.
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 Ensure compliance with financial targets and monitor service center budgets.
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 Follow up rigorously to resolve accounts receivable and pending payment issues, ensuring zero backlog.
 </li>
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 Collaborate with senior management to identify opportunities for network expansion and regional growth.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 BSc Engineering (Electrical/ Mechanical). Master&rsquo;s degree preferable (Engineering/Management).
 </li>
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 10 years of experience in customer support or service operations, with at least 5 years in a managerial or regional leadership role.
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 Proven experience in managing multi-location service operations.
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 Strong leadership, communication, and problem-solving abilities.
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 Proficiency in CRM tools, reporting systems, and data analysis.
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 Excellent decision-making and organizational skills.
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 Customer-focused approach with a commitment to operational excellence.
 </li>
 </ul>
 
 
</div>

Regional Manager South – Customer Support

Dany Technologies

Job Description: As the Manager ERP, you will oversee the end-to-end management and implementation of ERP systems, ensuring they meet the needs of the organization and improve operational efficiency. You will be responsible for coordinating with various departments, vendors, and stakeholders to ensure the successful deployment and maintenance of the ERP system.Key Responsibilities:<ul><li>Manage the implementation, optimization, and maintenance of ERP systems.</li><li>Coordinate with cross-functional teams (finance, HR, supply chain, etc.) to understand business requirements and ensure ERP customization to meet those needs.</li><li>Develop and implement strategies to improve ERP processes and integrate new features.</li><li>Provide training and support to users to maximize ERP functionality.</li><li>Monitor system performance and resolve any issues or bottlenecks.</li><li>Collaborate with external vendors for ERP-related upgrades and troubleshooting.</li><li>Prepare and maintain documentation related to the ERP system processes and configurations.</li><li>Oversee system testing, validation, and ensure data integrity across modules.</li><li>Stay updated on ERP trends and best practices to recommend enhancements.</li><li>Manage a team of ERP professionals, guiding them to meet objectives and deadlines.</li></ul>Requirements:<ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field (MBA or relevant certifications are a plus).</li><li>5+ years of experience in ERP management, with a focus on system integration and business process optimization.</li><li>Strong understanding of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics).</li><li>Experience in managing cross-functional teams and working with external vendors.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Strong project management skills with the ability to manage multiple tasks simultaneously.</li><li>Ability to analyze data and make decisions based on ERP performance.</li></ul>Why Join Dany?<ul><li>Competitive salary and benefits package.</li><li>Opportunity to work with a leading technology company.</li><li>A dynamic, innovative, and collaborative work environment.</li><li>Opportunities for growth and career advancement.</li></ul>Job Type: Full-timeLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In person

Manager IT (ERP Support)

SAZ Enterprises

We are seeking a versatile and dynamic professional to join our team as a IT Specialist &amp; Department Support Executive. This role is pivotal in providing comprehensive assistance to our Regional Sales Manager (RSM) and Customer Relations Manager (CRM), while also managing creative design, social media presence, publicity activities, and technical support.Qualifications and Skills:<ul><li>Education: At least Bachelor&rsquo;s degree in related field.</li><li>MS Office proficiency.</li><li>Experience: At least 2 years in IT support, graphic designing, or relevant fields. Experience with social media management and publicity is preferred.</li><li>Technical Proficiency: Strong IT troubleshooting skills, familiarity with network administration, and expertise in Adobe Creative Suite.</li><li>Creative Skills: Advanced graphic designing capabilities and a solid understanding of social media marketing principles.</li></ul>Key Responsibilities:1. Assistance to RSM &amp; CRM:<ul><li>Provide administrative and operational support to the RSM and CRM.</li><li>Support the digital execution matters of sales and customer relations strategies.</li></ul>2. Graphic Designing &amp; Social Media:<ul><li>Create visually compelling designs for marketing materials, social media, and promotional campaigns.</li><li>Including not limited to illustrations, logos, layouts, and other creative materials.</li><li>Manage and enhance social media accounts, ensuring engaging content and consistent posting.</li><li>Analyze social media performance and implement strategies for optimization.</li><li>Can successfully design, run and supervise online campaigns, print ads, websites, videos, Carousel etc</li><li>Conceptualizing visuals based on requirements.</li><li>Creating images and layouts using design software.</li><li>Testing graphics across different media.</li></ul>3. Publicity Management:<ul><li>Coordinate promotional events, press releases, and publicity campaigns under the CRM's leadership.</li><li>Ensure clear and effective communication across all publicity platforms.</li><li>Collaborating with copywriters and creative directors.</li><li>Ensuring final designs are visually appealing and on-brand.</li></ul>4. IT Support:<ul><li>Managing the organization&rsquo;s technology infrastructure.</li><li>Handle hardware, software, networks, and security systems.</li><li>Troubleshooting technical issues, maintaining servers, ensuring data security.</li><li>Diagnosing and resolving hardware and software problems providing technical support to employees.</li><li>Installing and configuring computer systems, networks, and applications</li></ul>*Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

IT Specialist & Department Support Executive

Explore 1573+ Technical support manager in Karachi this October. Find roles across top companies and apply now to boost your career.

1573 technical support manager jobs IN Karachi

Technical Support Engineer

Technical Support Consultant (Level 3 VoIP Support)

Technical Support Consultant (UK & USA)

Technical Support Consultant (UK & USA)

Regional Manager South – Customer Support

Manager IT (ERP Support)

IT Specialist & Department Support Executive