customer support representative Jobs in Karachi

customer support representative

customer support executive Jobs in Karachi

customer support executive

it manager

it technician

network support engineer

technical support manager

ACTIVE8 WIRELESS

Working Days: Monday to Saturday (Six days) Shift Timings: 9 PM to 6 AM (Night Shift) Location: Onsite &ndash; RJ Mall, KarachiAbout UsActive8 is a fast-growing US-based company operating 450+ Metro by T-Mobile retail stores across the United States. Our Karachi-based back office plays a vital role in supporting our US operations through strategic insight, data analysis, and operational excellence.Job Summary:We are seeking a detail-oriented and proactive Assistant Manager &ndash; IT to join our US Backoffice team. The ideal candidate will assist with overseeing IT operations, managing system infrastructure, supporting the US team with technical requirements, and ensuring compliance with IT policies and security standards. This role requires strong analytical skills, a keen eye for detail, and the ability to work collaboratively with our technical and cross-functional teams.Key Responsibilities:System &amp; Network Administration: Oversee and support day-to-day IT operations including network monitoring, system updates, troubleshooting, and ensuring optimal performance of IT infrastructure.IT Support &amp; Helpdesk Management: Assist in managing technical support activities, addressing user issues, and ensuring timely resolution of hardware, software, and connectivity problems.Infrastructure Management: Support the maintenance and enhancement of IT infrastructure, including servers, cloud environments, backup systems, and security tools. Ensure all systems are updated and functioning efficiently.Security &amp; Compliance: Monitor and enforce IT security protocols, ensuring that systems, applications, and processes adhere to cybersecurity standards and company policies. Address any security vulnerabilities promptly.Technical Documentation: Prepare, update, and maintain IT documentation including system configurations, SOPs, incident logs, and asset inventories.Project Support: Assist in planning and implementing IT projects such as system upgrades, migrations, and new technology deployments. Coordinate with cross-functional teams to ensure smooth execution.Vendor &amp; Asset Management: Support vendor coordination for IT services, procurement of hardware/software, and management of IT assets throughout their lifecycle.Compliance: Ensure all IT processes and implementations comply with organizational policies, data protection laws, and industry best practices.Qualifications:Education: Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field; Master&rsquo;s degree or relevant certifications preferred.Experience: Proven experience in IT support, system administration, or IT operations, preferably in a back-office or corporate environment.Skills:<ul><li>Strong knowledge of IT infrastructure, networking, and system administration.</li><li>Proficiency in troubleshooting hardware, software, and network issues.</li><li>Good understanding of cybersecurity principles and IT compliance standards.</li><li>Excellent written and verbal communication skills.</li><li>Experience with IT management tools, ticketing systems, and documentation practices.</li><li>Attention to detail and strong organizational abilities.</li><li>Ability to work independently and manage multiple tasks efficiently.</li></ul>What We Offer<ul><li>Long-term career growth with a stable, expanding US-based organization.</li><li>Collaborative and friendly workplace culture.</li><li>Opportunity to support strategic initiatives across 400+ retail locations.</li><li>Competitive salary with performance-based growth potential.</li></ul>How to ApplyReady to join a high-impact team and grow your career with a company that values integrity, collaboration, and excellence?Apply now with your updated CV and a brief cover letter explaining why you&rsquo;re the right fit for this role.Job Type: Full-timeWork Location: In person

Assistant Manager IT - Active8 Wireless (Night Shift)

Together

The IT Assistant Manager supports the IT Manager and the broader IT team in managing systems, software, data handling, reporting, and team coordination. This role ensures smooth day-to-day IT operations and supports various departments with their technical requirementsKey Responsibilities<ul><li>Possess a strong understanding of D-Base and E-Sales software.</li><li>Allocate data to the sales team based on instructions from Country Head.</li><li>Perform data analysis and generate graphs and reports.</li><li>Update databases by adding new companies and campaigns as directed.</li><li>Download and upload business line call records weekly; coordinate with the network manager.</li><li>Prepare weekly and monthly reports for the sales team.</li><li>Monitor website performance and speed; suggest improvements if required.</li><li>Identify technical or operational issues and provide effective solutions.</li><li>Recommend improvements for systems and processes.</li><li>Train and update new interns on D-Base and E-Sales software.</li><li>Conduct regular training sessions for existing staff.</li><li>Understand the significance of dispatch processes and ensure proper execution.</li><li>Analyze the database for better solutions and improvements.</li><li>Perform any other tasks assigned by the HOD or management.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Strong knowledge of database management, reporting tools, and IT systems.</li><li>Proficiency in MS Office, particularly Excel and reporting functions.</li><li>Good problem-solving, communication, and coordination skills.</li><li>Strong organizational skills with the ability to manage multiple tasks.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support

Logix Solutions

Job description:Job Title: Technical Support Engineer &ndash; Office-Based Location: Karachi, PakistanAbout the Role: Logix Solutions is hiring a Technical Support Engineer-Fresh for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries. Freshers are encouraged to applyKey Responsibilities:<ul><li>Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support R&amp;D teams by helping manage and document physical complaints of products received at the Head Office.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electronics, Electrical Engineering, or a related field.</li><li>0-6 months of experience</li><li>freshers are encouraged to apply.</li><li>Excellent communication and interpersonal skills.</li><li>Background in Power Electronics or Solar Inverters is a plus (not mandatory).</li></ul>Skills &amp; Attributes:<ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul>What We Offer:<ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: PKR 45,000 &ndash; 50,000</li><li>Start Date: As Soon As Possible</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer Fresh

HR Ways

About the job Content Led SEO ManagerAbout Our Client:An award-winning full-service digital agency operating in Pakistan, Malaysia, and the USA.&#65279;Job Description:Were looking for a Content-Led SEO Manager who understands how to blend strategic SEO with high-quality content. This role is ideal for someone who can think in terms of search psychology, craft strong narratives, and drive measurable organic growth through content.Key Responsibilities:<ul><li>Develop and execute a content-led SEO strategy focused on ranking quality long-form and B2B content.</li><li>Conduct keyword and topic research to build content briefs, outlines, and narratives.</li><li>Write or edit high-performing long-form content (2,000+ words) aligned with search intent and E-E-A-T guidelines.</li><li>Collaborate with designers and content teams to ensure pages are optimized for both search and user experience.</li><li>Monitor content performance, refine strategies based on analytics, and continuously optimize ranking pages.</li><li>Work closely with cross-functional teams (marketing, design, product) to maintain consistent content quality and brand voice.</li></ul>What Were Looking For:<ul><li>Demonstrated experience in ranking content-please share links and target keywords.</li><li>Strong command of B2B writing; ability to simplify technical or complex topics.</li><li>Deep understanding of on-page SEO, E-E-A-T, and search intent.</li><li>Ability to take content from keyword strategy draft publication performance analysis.</li><li>Experience writing, editing, or optimizing long-form content (2,000+ words).</li><li>A mindset that values content quality, structure, and page aesthetics not just keyword placement.</li><li>Bonus: Experience in SaaS, B2B, or agency environments.</li></ul>Who Will Succeed in This Role:Someone who:<ul><li>Writes with clarity and strategic intent.</li><li>Understands the why behind ranking content, not just the how.</li><li>Prefers depth and quality over shortcuts.</li><li>Can combine SEO principles with meaningful storytelling and strong UX thinking.</li></ul>Other Details:Work Mode: Onsite - Full TimeLocation: LahoreExperience: 2-4 YearsDays: Monday to FridayTiming: &#65279;9am-5pm PKTAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto stay updated or visit www.hrways.co to know more.Job Type: Full-timePay: Rs150,000.00 per monthWork Location: In person

Technical SEO Manager

Connect Communications

Position: Technical Support Engineer Location: Karachi Company: Leading ISP Company Job Type: Full-time Experience Required: Fresh to 1 Year Education: Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field Certifications: CCNA (mandatory)Job Responsibilities:<ul><li>Provide L1/L2 technical support to customers for internet connectivity and network-related issues.</li><li>Troubleshoot hardware, software, and network issues remotely and on-site if needed.</li><li>Configure and maintain routers, switches, firewalls, and other networking equipment.</li><li>Escalate unresolved issues to higher-level support or engineering teams for further assistance.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Maintain documentation of issues, solutions, and processes.</li><li>Coordinate with field teams and other departments for swift issue resolution.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field.</li><li>CCNA certification is mandatory.</li><li>Fresh to 1 year of experience in a technical support or NOC role in the ISP or telecom sector.</li><li>Hands-on experience with routers, switches, and troubleshooting tools.</li><li>Good understanding of TCP/IP, DHCP, DNS, and WAN/LAN technologies.</li><li>Strong problem-solving skills and customer-oriented attitude.</li><li>Excellent communication skills (verbal and written).</li></ul>Job timings / Place of work:<ul><li>Full Time (Rotational Shifts)</li><li>Onsite ( Karachi-based )</li></ul>Salary &amp; Perks:The Company offers competitive and attractive salary packages and a significant number of fringe benefits e.g., Provident Fund, comprehensive health insurance, life insurance, yearly performance-based increments, etc.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

chemical pvt. limited

Technical Support EngineerLocation KarachiThe incumbent should be a Bachelor Degree in the Mechanical /Electrical/Electronics field, having 3-5 years experience of after Sales in any manufacturing industry.Apply:Interested candidates may apply at farasatmateen@gmail.com with email subject via whatsapp 0333-3537485.Job Type: Full-timeWork Location: In person

Technical Support SupervisorLocation KarachiThe incumbent should be a Diploma Holder (D.A.E) in the mechanical /Electrical/Electronics field, having 3-5 years experience of after Sales in any manufacturing industry.Apply:Interested candidates may apply at farasatmateen@gmail.com with email subject via whatsapp 0333-3537485.Job Type: Full-timeWork Location: In person

Technical Support Supervisor

Explore 2078+ Technical support manager in Karachi this December. Find roles across top companies and apply now to boost your career.

2078 technical support manager jobs IN Karachi

Assistant Manager IT - Active8 Wireless (Night Shift)

IT Support

Technical Support Engineer Fresh

Technical SEO Manager

Technical Support Engineer

Technical Support Engineer

Technical Support Supervisor