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technical support manager

Mashreq

<div>
 
 
 Job Purpose:
 
 
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 Responsible to manage and lead the production support &amp; delivery for the Loyalty &amp; Pricing applications.
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 Responsible to manage and lead the production support &amp; delivery for customer experience applications such as chatbot, IVR.
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 Responsible to lead the production Support function at technology COV locations within the SLA, schedule, budget and scope parameters, including testing &amp; overseeing the quality and compliance controls.
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 Developing and executing the support strategy of technology by achieving objectives and goals. Accountable for 24x7 support and managing the Loyalty &amp; Pricing system that can impact the bank with financial / operational loss, reputational issues, regulator warnings and penalties.
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 The major responsibilities include requirement gathering, requirement analysis, functional specifications and review, test scope identification, test case review, UAT support, product walkthrough and change implementation.
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 Other responsibilities include Interaction with Business Users, Vendors and Technology Stakeholders, Vendor Management Software Quality Assurance, Monthly service reporting, Periodic Status Update and People management including guiding and mentoring the team and delivering unique service by providing high quality of support.
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 Guide the team members on managing day to day operations and provide them assistance to clear the blockers they face.
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 Document the learnings and conduct knowledge sharing sessions.
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 Be open to accept new applications responsibility and to work on newer roles, learn required tech skills.
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 </ul>
 
 
 
 
 
 Key Result Areas:
 
 
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 Contribute individually as well as manage a diversified team of professionals who are responsible for Pricing &amp; Loyalty applications support and delivery
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 Effectively manage the vendor responsible for change and stability, of the most critical Pricing &amp; Loyalty application of the bank
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 Responsible for achieving agreed SLAs
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 Conduct system analysis and provide support in response to user issues
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 Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems
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 Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution
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 Analysis of functional requirement change impact to existing systems
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 Co-ordinate with stakeholder in preparing solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements
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 Ability to prepare &amp; execute Technical Design Specifications &amp; Program
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 Helping the development team in explaining the Pricing &amp; Loyalty business banking concept and to verify for the correct issues resolution/functionality developed by the team
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 Ability to prepare Test Cases scenarios and its test data for executing test cases
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 Understand the Business requirements from the Bank and effectively convert &amp; prepare the Requirement Specifications &amp; Functional specifications
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 Specifications for enhancements, change request
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 Prepare/verify production transfer/release documentation
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 Perform root cause analysis (RCA) arising from production system disruption
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 Prepare and maintain documentation describing custom configuration and parameterisation of 3rd party provided solutions
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 Monitor applications to ensure adequate system resources to process at production standards
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 Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge
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 Responsible for aligning IT strategy with business strategies
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 Coordinate with other interdependent teams for change delivery
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 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience:
 
 
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 B. Tech, MCA, BSc degree in Computer Science or relevant field
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 Minimum 7 Years of Experience in &ndash; Application development, Monitoring and Implementation support
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 Hands on experience with
 
 Microsoft Azure Cloud, Kubernetes, Microservices design, Java, Spring MVC, Python and Shell Scripts, .NET Core, DevOps, CICD Integration
 
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 Database knowledge like
 
 SQL server, MySQL, PostgreSQL, NoSQL
 
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 Familiarity with front-end languages (e.g.,
 
 ASP. Net, JSP, HTML, JavaScript and CSS
 
 )
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 Excellent analytical and time management skills
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 Knowledge of chatbot and IVRs.
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 Hands on Expertise in Pricing &amp; Loyalty application is a plus
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 Knowledge on Banking Business and Pricing &amp; Loyalty products
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 Very good exposure to Core Banking and Channels
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 Ability to review, understand and improve program code and system documentation.
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 Good verbal and written communication including ability to prepare system documentation.
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 Ability to interpret solution documentation and identify areas of concern and recommend approach.
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 Good analytical / communication / people skills.
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 Ability to multi-task in a dynamic work environment.
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 Ability to develop large scale web/database applications
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 Ability to work on multiple projects with multiple deadlines
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 Ability to communicate clearly with business users and project manager
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 Ability to innovate and provide functional applications with intuitive interfaces
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 Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.
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 </ul>
 
 
</div>

Senior Manager Pricing, Loyalty Application Delivery & Support (Mashreq Global Network Pakistan)

Legendesk

Key Responsibilities:<ul><li>Respond to and resolve hardware, software and network issues for end-users.</li><li>Install, configure and maintain desktops, laptops, peripherals and mobile devices.</li><li>Manage user accounts, permissions and access (e.g., Active Directory, Office 365).</li><li>Monitor systems, apply updates/patches, and enforce security policies.</li><li>Maintain documentation of IT assets, support activities, and resolution steps.</li><li>Provide support via ticketing system, phone, email or in-person and escalate when needed.</li></ul>Requirements / Skills:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science or equivalent experience.</li><li>Experience in IT support or related technical role of 1 to 2 years.</li><li>Good knowledge of Windows (and/or macOS), office applications and basic networking.</li><li>Strong troubleshooting, communication and user-service skills.</li></ul>Shift: Night - 9 pm to 6 am or 7 pm to 4 am.Location: DHA, Phase 6.Benefits:<ul><li>Pick n Drop.</li><li>Foodpanda Allowance.</li><li>Loyalty Fund.</li><li>Medical.</li><li>EDAs.</li></ul>Job Type: Full-timePay: Up to Rs50,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift with pick and drop? *</li></ul>Experience:<ul><li>IT Support: 1 year (Required)</li></ul>Work Location: In person

IT Support Executive

Real Versatile Technologies

Job Overview:We are seeking a highly organized and multitasking IT Support/ Admin Officer to support our technical and administrative functions. The ideal candidate will be experienced in both IT and office administration, capable of handling diverse responsibilities.JOB RESPONSIBILITIES:<ul><li>Hands-on experience in LAN / WAN Infrastructure.</li><li>Installing/troubleshooting new hardware (servers, printers, computer workstations, etc.)</li><li>Installation and troubleshooting of CCTV / NVR / DVR.</li><li>Look after the general office management and manage the Office Supplies stocks.</li><li>Ensure data backups, antivirus updates, and system security protocols are followed.</li><li>Dealing with various vendors based on the requirements and needs.</li><li>Manage office supplies and equipment, ensuring availability and proper maintenance.</li><li>Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.</li></ul>Update and maintain computer inventory and surplus equipment.<ul><li>Support HR in coordinating admin tasks.</li></ul>Skill Required:<ul><li>Strong knowledge of Windows, Mac and Linux operating systems, including system installation, configuration, and administration.</li><li>Proficiency in managing and troubleshooting network infrastructure, including TCP/IP, VLANs, routing, and VPN technologies.</li><li>In-depth knowledge of security principles and best practices, including firewalls, intrusion detection systems, and access controls.</li><li>Familiarity with backup and disaster recovery methodologies and tools.</li><li>Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.</li><li>Strong communication and interpersonal skills, with the ability to work effectively in a team environment and collaborate with colleagues from various disciplines.</li><li>Proven ability to manage multiple tasks and prioritize effectively in a dynamic and fast-paced environment.</li><li>Strong attention to detail and a commitment to delivering high-quality work.</li><li>Flexibility to work outside regular business hours when necessary for system maintenance and emergencies.</li></ul>Timings : 3 pm to 12 am Location : Gulshan e Iqbal Block 13D-2Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Are you able to come to Gulshan-e-Iqbal block 13 for the job?</li><li>Are you ready to join us on 3pm-12am shift timing?</li><li>What is your current package?</li><li>What is your expected package?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>I.T network support: 1 year (Required)</li><li>installing and troubleshooting software : 1 year (Required)</li><li>installing and troubleshooting hardware: 1 year (Required)</li></ul>License/Certification:<ul><li> CCNA certification (Required)</li></ul>Work Location: In person

I.T Support/Admin Officer

Iberianz

E-commerce Support Manager<ul><li>Location: Karachi</li><li>Employment Type: Full-Time</li><li>Work Mode: Onsite</li><li>Working Days: Monday &ndash; Friday</li><li>Working Hours: 6:00 PM &ndash; 3:00 AM</li></ul>Role OverviewWe are looking for an experienced E-commerce Support Manager to oversee marketplace operations, optimize processes, and manage the end-to-end performance of online sales channels. The ideal candidate will have strong experience with Amazon, eBay, Shopify, and other e-commerce platforms, along with expertise in inventory management, data analysis, logistics, and marketplace optimization.This role requires someone who can analyze marketplace performance, streamline operations, and lead a team to ensure smooth order processing, efficient inventory management, and consistent sales growth.Key Responsibilities<ul><li>Manage and optimize operations across Amazon, eBay, Shopify, and other e-commerce platforms.</li><li>Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities.</li><li>Oversee inventory management, order processing, and reconciliation to maintain accurate stock levels.</li><li>Coordinate with logistics teams to ensure timely order fulfillment and delivery.</li><li>Monitor marketplace performance metrics and seller ratings to maintain high operational standards.</li><li>Develop and implement process improvements to enhance efficiency and reduce operational costs.</li><li>Manage product sourcing initiatives including private-label product launches and supplier negotiations.</li><li>Stay updated with marketplace algorithms, FBA guidelines, and industry trends to maintain competitiveness.</li><li>Oversee advertising campaigns using tools such as Google Ads, Amazon Sponsored Products, and Facebook Ads Manager.</li><li>Lead, mentor, and develop the support team to ensure high performance and operational excellence.</li></ul>Required Skills &amp; Expertise<ul><li>Strong experience with Amazon, eBay, Shopify, and other e-commerce CMS platforms.</li><li>Proficiency in data analysis tools such as Excel, SQL, or BI tools for performance tracking and decision-making.</li><li>Strong understanding of logistics processes, demand forecasting, and inventory reconciliation.</li><li>Experience with inventory management systems and order management systems.</li><li>Knowledge of e-commerce industry regulations, safety standards, and quality control practices.</li><li>Ability to optimize workflows, reduce costs, and improve operational efficiency.</li><li>Experience managing teams, including training, mentoring, and performance management.</li></ul>Preferred Experience<ul><li>Experience in private-label product sourcing and product launches.</li><li>Proven track record of increasing sales and improving marketplace performance.</li><li>Familiarity with digital advertising platforms and marketplace marketing tools.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

E-commerce Support Manager

<div>
 - The role delivers information technology solutions to fulfil business and functional requirements. Responsible for managing the SDLC of Change management in Core and Treasury banking from business requirements to technical specifications, delivery, and post implementation maintenance activities.
 
 - Responsible for managing the production support &amp; Delivery for the most critical application of the bank. &ndash; Core banking and Treasury Systems
 
 - Developing and executing the build / support strategy of technology by achieving objectives and goals. Responsibilities include, guiding and mentoring the team and delivering unique service by providing high quality of support.
 
 - Accountable for delivery / support and manage Core Banking system and Treasury Systems that can impact the bank with huge financial losses, reputational issues, regulator warnings/penalties and also can incur huge operational losses.
 
 - Responsible to lead the Core and Treasury Production Support and Change function at Technology Pakistan within the SLA, schedule, budget and scope parameters, including testing &amp; overseeing the quality and compliance controls throughout the project life cycle.
</div>

Senior Manager Core Banking & Treasury Support.Technology PMO -MBP.Technology Group TECH-MBPKLTD

Location: KarachiROLE &amp; RESPONSIBILITIES:Duties and responsibilities include the following, but are not limited to:<ul><li>Provide initial assessment of urgency and business impact on all support via calls and emails</li><li>Perform initial troubleshooting to identify the root cause by eliminating step-by-step possible root causes of the incident</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li><li>Maintain ownership of restaurant technical issues and services, ensuring they receive resolution within a committed timeline.</li><li>Perform a comprehensive root cause analysis and advise on how to avoid such incidents in the future</li><li>Record incident resolution in the system and communicate to all managers.</li><li>Document knowledge in the form of a knowledge base, tech notes and articles</li><li>Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead per standards.</li><li>Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.</li></ul>EDUCATION and EXPERIENCE <ul><li>Bachelor's degree in Information Technology/Computer Science.</li><li>At least 1-2 years of experience in a support role.</li></ul>Job Type: Full-timePay: From Rs75,000.00 per monthApplication Question(s):<ul><li>Please mention your current gross salary?</li><li>Are you comfortable with travelling to different locations &amp; cities for IT support? </li></ul>Work Location: In person

IT Support Executive-South

AppedologyPK Recruitment

Job SummaryWe are seeking an experienced and hands-on Development Manager who will report directly to the CIOand lead the design, development, delivery, and continuous improvement of our software platforms.This role requires a technically strong leader who is not only capable of managing and mentoring teams,but also has proven experience in architecting applications end-to-end.The ideal candidate must be able to take ownership of the complete software lifecycle, fromrequirement analysis, solution design, system architecture, database design, API strategy, developmentplanning, cloud infrastructure, DevOps pipelines, security, deployment, scalability, and post-productionsupport.This person will lead and mentor teams working in PHP, Python, and AI-based development, while alsocoordinating with clients and internal stakeholders to ensure successful delivery of robust, scalable,secure, and modern software solutions.Key ResponsibilitiesApplication Architecture &amp;amp; Technical Ownership Architect and design applications end-to-end, covering frontend, backend, database, APIs,infrastructure, integrations, security, and deployment strategy. Define the overall technical vision, solution architecture, and system design for new and existingproducts. Translate business and operational requirements into scalable technical solutions. Make key decisions on architecture patterns, technology stack, modularization, serviceboundaries, and deployment models. Ensure systems are designed for scalability, maintainability, security, performance, faulttolerance, and future extensibility. Create and review technical design documents, architecture diagrams, workflows, andintegration plans. Lead architectural discussions for monolithic, modular, service-oriented, and microservices-based applications where applicable. Ensure proper handling of authentication, authorization, logging, monitoring, error handling,caching, queueing, and third-party integrations.Hands-On Development Leadership Remain actively involved in coding, troubleshooting, code reviews, technical design, andproblem resolution. Support the team in resolving complex technical issues across application, database, server, andcloud layers. Review pull requests and enforce high coding standards, performance standards, and securitybest practices. Guide developers on clean architecture, reusable code, maintainable development practices,and technical documentation. Take ownership of critical modules or high-priority technical tasks when needed.Team Management &amp;amp; Mentorship Manage and mentor a team of PHP, Python, and AI developers. Provide technical guidance, task planning, design direction, and career mentorship todevelopers across experience levels. Build strong engineering discipline around code quality, structured development, estimation,testing, and release management. Conduct regular technical reviews, one-on-ones, knowledge-sharing sessions, and performancediscussions. Help team members improve in architecture thinking, debugging, delivery discipline, andmodern engineering practices.Modern Development Tools &amp;amp; Engineering Practices Drive adoption of modern software engineering tools, frameworks, and workflows. Ensure the team effectively uses:o Git and branch management strategieso CI/CD pipelineso Docker and containerized development/deploymento API documentation toolso Code quality and static analysis toolso Automated testing frameworkso Monitoring, logging, and alerting toolso Secure coding and dependency management practiceso Agile delivery tools and sprint workflowso AI-assisted development tools where appropriate Continuously evaluate and introduce tools and practices that improve productivity, quality, anddeployment reliability.DevOps, Cloud &amp;amp; Infrastructure Lead or closely oversee DevOps processes and deployment pipelines across development,staging, and production environments. Work with cloud-based infrastructure and deployment strategies on:o Microsoft Azureo Amazon Web Services (AWS)o Google Cloud Platform (GCP) Design and support infrastructure decisions related to hosting, scaling, networking, loadbalancing, storage, backups, monitoring, and disaster recovery. Ensure strong environment management, release control, rollback planning, and uptime-focused deployment practices. Support infrastructure automation, server provisioning, environment consistency, and cloudcost-conscious architecture. Collaborate on container orchestration, serverless options, background job processing, andhigh-availability design where needed.AI &amp;amp; Advanced Technical Capability Support and mentor teams developing AI-enabled, automation-driven, and data-assistedapplications. Understand practical implementation of AI solutions including:o API-based AI integrationso LLM-based workflowso automation pipelineso document processingo intelligent search / retrieval systemso model integration into business applications Help define architecture for AI-powered systems with attention to cost, speed, reliability,observability, and security.Database, Integration &amp;amp; System Design Design and review relational and non-relational database structures for performance and long-term maintainability. Guide best practices in:o schema designo indexingo query optimizationo transactionso replication / backup conceptso data integrity Architect secure and well-structured internal and external APIs. Oversee third-party integrations including payment gateways, CRMs, ERPs, cloud services,authentication providers, messaging platforms, and external data sources. Ensure system interoperability, proper API versioning, and integration reliability.Client &amp;amp; Stakeholder Coordination Communicate directly with clients, business teams, and leadership to understand requirementsand convert them into technical execution plans. Participate in client meetings for requirement gathering, technical discussions, progress reviews,risk communication, and solution presentation. Provide technical effort estimates, scope evaluations, dependency mapping, and deliveryplanning. Coordinate between product, business, QA, infrastructure, and development teams to ensuresmooth execution. Present solutions in a clear business-friendly and technically accurate manner.Strategic &amp;amp; Organizational Contribution Work directly with the CIO on engineering roadmap, delivery strategy, architecture standards,technology planning, and team growth. Help define engineering processes, governance standards, security practices, and developmentlifecycle improvements. Identify technical risks early and propose practical mitigation strategies. Contribute to hiring decisions, technical interviews, team structuring, and capability building.Required Technical Skills &amp;amp; Experience Proven experience in a senior technical leadership role such as Development Manager,Technical Lead, Solution Architect, Engineering Manager, or similar. Strong hands-on software development experience in PHP and Python. Demonstrated experience in architecting applications end-to-end, from planning to deploymentand production support. Strong understanding of:o software architectureo application design patternso layered architectureo modular designo service-oriented architectureo microservices conceptso event-driven patterns where applicable Strong experience in designing and building:o web applicationso backend systemso REST APIso integrationso database-driven platformso enterprise-grade business applications Strong knowledge of SQL databases such as MySQL, PostgreSQL, SQL Server, or equivalent. Experience with caching, queues, background jobs, schedulers, and asynchronous processing. Strong understanding of authentication and authorization mechanisms such as OAuth, JWT,SSO, RBAC, and secure session handling. Experience with version control, Git workflows, release management, and team-baseddevelopment practices. Practical experience with CI/CD, build pipelines, deployment automation, and production issuemanagement. Experience with Docker, containerized deployments, and environment standardization. Strong exposure to Azure, AWS, and GCP services and cloud-hosted application deploymentmodels. Good understanding of:o networking basicso SSLo DNSo CDN usageo storage serviceso monitoringo log analysiso application performance tuning Knowledge of application security best practices including secure coding, secrets management,access control, dependency risk management, and common web vulnerabilities. Familiarity with test strategies including unit testing, integration testing, regression testing, andQA collaboration. Experience working with AI/ML-integrated applications, automation systems, or modernintelligent workflows. Strong debugging, root-cause analysis, and system troubleshooting capabilities.Preferred Technical Exposure Experience with Laravel, Django, FastAPI, Flask, or similar frameworks. Exposure to frontend technologies and full-stack architecture understanding. Experience with Redis, RabbitMQ, Kafka, ElasticSearch, or similar supporting technologies. Experience with Kubernetes, serverless architecture, or infrastructure-as-code tools is a plus. Familiarity with observability tools, APM tools, and centralized logging systems. Exposure to multi-tenant applications, enterprise workflows, or regulated-domain software is anadvantage. Experience with AI frameworks, vector databases, LLM orchestration, or intelligent automationplatforms is a plus.Leadership &amp;amp; Business Skills Strong team leadership and mentoring ability. Ability to guide developers across backend, AI, and platform engineering areas. Strong communication and documentation skills. Excellent client-facing ability with confidence in technical and business discussions. Strong project ownership and delivery mindset. Ability to prioritize, delegate, and manage multiple streams of work. Strong decision-making ability with both strategic and practical thinking.Personal Attributes Hands-on and technically strong Architect-level problem solver Delivery-focused and quality-conscious Calm under pressure and able to manage technical complexity Proactive, responsible, and organized Strong ownership mindset Committed to continuous learning and staying current with latest tools and technologiesRole ExpectationThis is not a purely managerial role. The Development Manager is expected to be a technical leader,solution architect, mentor, and delivery owner who can guide teams while also contributing directlywhere needed. The person should be comfortable owning systems from concept to production andensuring that engineering output aligns with business goals and technical excellence.Work Location: In person

SOFTWARE DEVELOPMENT MANAGER

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