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technical support manager

Job description:Location: Naya Nazimabad - Gymkhana04:00PM to 12:00AMJob Summary:The IT Support Officer will be responsible for providing technical assistance and support to staff and clients within the organization. This role includes diagnosing hardware and software problems, managing and troubleshooting IT systems, maintaining network infrastructure, and ensuring smooth IT operations. The IT Support Officer will also be responsible for escalating more complex issues to higher-level technical support when necessary.Key Responsibilities:<ul><li>Provide first-line support to resolve hardware, software, and network-related issues.</li><li>Respond to and resolve IT support tickets in a timely manner.</li><li>Assist employees with setting up and troubleshooting computers, printers, and other peripherals.</li><li>Perform routine maintenance of IT equipment, ensuring optimal performance.</li><li>Install, configure, and update operating systems, applications, and security patches.</li><li>Monitor system performance and identify potential issues before they escalate.</li><li>Troubleshoot and resolve basic network connectivity issues.</li><li>Assist with the configuration and maintenance of routers, switches, and firewalls.</li><li>Maintain network documentation and ensure data backups are performed regularly.</li><li>Ensure compliance with organizational IT policies and procedures.</li><li>Implement security measures to protect data and systems from cyber threats.</li><li>Monitor IT systems for potential vulnerabilities or breaches.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

Tdsp

Job Purpose:The IT Support Officer is responsible for providing technical assistance, troubleshooting, and maintenance for all hardware, software, and network systems within the organization. This role ensures the smooth functioning of IT infrastructure and supports staff in resolving IT-related issues promptly.Key Responsibilities:<ul><li>Technical Support:</li><li>Respond to IT support requests via phone, email, or ticketing system.</li><li>Diagnose and resolve hardware, software, and network issues for end-users.</li><li>System Installation &amp; Maintenance:</li><li>Install, configure, and maintain operating systems, applications, and hardware.</li><li>Perform regular updates, patches, and security upgrades on all systems.</li><li>Network Management:</li><li>Monitor LAN/WAN, internet connectivity, and wireless networks.</li><li>Troubleshoot connectivity issues and liaise with service providers when required.</li><li>User Account Management:</li><li>Create and manage user accounts, email IDs, and access permissions.</li><li>Ensure compliance with company IT policies for data security and privacy.</li><li>Backup &amp; Data Protection:</li><li>Schedule and maintain regular backups of critical data.</li><li>Implement disaster recovery and data protection measures.</li><li>IT Asset Management:</li><li>Maintain an updated inventory of IT equipment and software licenses.</li><li>Coordinate with vendors for procurement, repair, and warranty services.</li><li>Security &amp; Compliance:</li><li>Implement and monitor antivirus, firewall, and network security protocols.</li><li>Ensure adherence to IT security policies and procedures.</li><li>Training &amp; Documentation:</li><li>Provide basic IT training and guidance to staff on system use.</li><li>Maintain documentation for systems, configurations, and troubleshooting procedures.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>1&ndash;3 years of experience in IT support or helpdesk roles.</li><li>Knowledge of Windows/Linux operating systems, MS Office, and common applications.</li><li>Basic understanding of networking (LAN, WAN, Wi-Fi) and IT security principles.</li></ul>Job Type: Full-timeWork Location: In person

Polymer Bags Manufacturing Company

Key Responsibilities:<ul><li>Provide technical support to staff for hardware, software, and networking issues.</li><li>Install, configure, and maintain computer systems, printers, scanners, and other IT equipment.</li><li>Set up and support event-specific IT infrastructure (Wi-Fi, internet, printers, etc.) at exhibition venues.</li><li>Troubleshoot and resolve issues related to LAN, WAN, VPN, and other connectivity.</li><li>Manage email accounts, user access, and basic cybersecurity measures.</li><li>Maintain inventory of IT assets and ensure regular maintenance.</li><li>Coordinate with external vendors for IT equipment and support.</li><li>Assist in software installations, updates, and backups.</li><li>Monitor IT systems and report irregularities or security threats.</li><li>Document IT processes, procedures, and resolutions for reference.</li></ul>Job Type: Full-timeWork Location: In person

Inoviotech

Job Summary:We are looking for an enthusiastic IT Support Operations Intern to join our team and assist in providing technical support, troubleshooting, and operational assistance. This role offers hands-on experience in IT support processes, system monitoring, and end-user assistance, while helping ensure smooth day-to-day technology operations.Key Responsibilities:<ul><li>Provide first-level technical support to employees for hardware, software, and network-related issues.</li><li>Assist in troubleshooting and resolving system, printer, and peripheral device problems.</li><li>Support the IT team in managing tickets, documentation, and tracking resolutions.</li><li>Help with system updates, software installations, and configuration tasks.</li><li>Monitor IT assets and assist in inventory management.</li><li>Escalate unresolved issues to senior IT staff while ensuring timely follow-ups.</li><li>Maintain confidentiality and security of company data and IT systems.</li><li>Participate in IT operational projects as assigned.</li></ul>Requirements:<ul><li>Currently pursuing a degree/diploma in Computer Science, Information Technology, or related field.</li><li>Basic knowledge of operating systems (Windows, macOS, Linux) and MS Office applications.</li><li>Familiarity with networking concepts (LAN, Wi-Fi, VPN) is a plus.</li><li>Strong problem-solving, communication, and customer service skills.</li><li>Ability to work collaboratively in a team environment.</li><li>Willingness to learn and adapt to new technologies.</li></ul>Benefits:<ul><li>Hands-on exposure to IT support operations.</li><li>Mentorship from experienced IT professionals.</li><li>Opportunity to enhance technical and troubleshooting skills.</li><li>Potential pathway to a full-time role based on performance.</li></ul>Job: FullTime - OnsiteShift: Night/Evening - RotationalLocation: Shahra e FaisalJob Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthApplication Question(s):<ul><li>Have you completed the bachelor's degree in relevant field?</li><li>Are you available to work in night/evening shift?</li><li>Can you start on immediate basis?</li><li>Are you based in karachi?</li></ul>Work Location: In person

Intern - IT Support Ops

Interactive Outsourcing Solutions

We are looking for a results-driven and security-focused IT Manager to oversee our technology infrastructure and ensure seamless IT operations across our BPO services and software development teams. This role demands hands-on experience with firewalls (OPNsense, pfSense), Linux and Windows Server environments, and calling server systems including Estrics, while maintaining high availability, system security, and performance across all departments.Key Responsibilities:Infrastructure Management:<ul><li>Deploy, manage, and maintain firewall solutions, primarily OPNsense and pfSense, to secure network traffic and protect company assets.</li><li>Manage both Linux-based and Windows Server systems used by development and operations teams.</li><li>Monitor and optimize IT infrastructure performance to support 24/7 operations in the BPO and software environments.</li></ul>BPO Support &amp; Telephony Systems:<ul><li>Maintain and support Calling Server systems, particularly Estrics, ensuring low-latency, high-reliability communication for inbound/outbound call center operations.</li><li>Ensure optimal performance of VoIP systems, call routing, and IVR configurations.</li><li>Coordinate with telecom vendors for SIP trunking, number provisioning, and troubleshooting.</li></ul>Software House IT Needs:<ul><li>Support developers with local/cloud server provisioning, version control systems, development environments, and CI/CD pipelines.</li><li>Ensure seamless internal networking and system access for remote developers and QA teams.</li></ul>Security &amp; Compliance:<ul><li>Implement and enforce network security policies and data protection protocols across all systems.</li><li>Manage regular backups, disaster recovery plans, and business continuity strategies.</li><li>Maintain audit logs and access controls to meet industry standards and client SLAs.</li></ul>Team Leadership &amp; Vendor Management:<ul><li>Supervise IT staff and helpdesk support for internal and client-facing systems.</li><li>Manage procurement, vendor relations, licensing, and third-party services.</li><li>Document IT infrastructure, change management processes, and standard operating procedures.</li></ul>Required Skills &amp; Technologies:<ul><li>Advanced knowledge of OPNsense / pfSense firewall configuration and maintenance</li><li>Proficient in Linux server administration (Ubuntu, CentOS) and Windows Server (2016/2019/2022)</li><li>Strong understanding of Calling Server systems, including Estrics, VoIP, SIP, and PBX configurations</li><li>Familiarity with networking protocols, VLANs, VPNs, and load balancing</li><li>Experience with CI/CD tools, Git repositories, and development support infrastructure</li><li>Ability to diagnose and resolve hardware/software/network issues quickly</li><li>Good knowledge of virtualization platforms (VMware/Hyper-V) and cloud integration (AWS, Azure is a plus)</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Network Engineering, or a related field</li><li>At least 4 to 5 years of IT management experience in a BPO, call center, or software house</li><li>Experience in handling 24/7 IT operations and real-time telephony systems</li><li>Industry certifications such as CompTIA Security+, CCNA, RHCE, MCSA, or OPNsense Certified Professional are a plus</li><li>Experience with ITIL practices, documentation, and SLA adherence is preferred</li></ul>Key Attributes:<ul><li>Strong leadership and communication skills</li><li>Ability to work in a fast-paced, deadline-driven, and multi-client environment</li><li>Strong analytical and problem-solving mindset</li><li>Willingness to work flexible hours to support 24/7 operations</li></ul>Why Join Us?<ul><li>Work in a dynamic environment supporting both cutting-edge software projects and high-volume BPO operations</li><li>Competitive salary and benefits</li><li>Opportunities for growth, learning, and certification support</li><li>A collaborative team that values innovation and operational excellence</li></ul>Preference will be given to candidates who live in Nazimabad and North Nazimabad.Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>How many years of relevant experience do you have as an IT Manager?</li><li>Are you willing to work in night shift (8pm to 5am)</li><li>Where are you located (area name)?</li></ul>Work Location: In person

IT Manager – BPO & Software House

Efrotech Services

NOW HR

The manager Networking/IT will be responsible for developing and executing the company&rsquo;s technology strategy while ensuring the integrity, security, and efficiency of all IT systems across the head office and branch network. This role involves managing IT infrastructure, overseeing hardware and networking operations, and ensuring compliance with regulatory standards and cyber security protocols.Key Responsibilities:1. Technology Strategy &amp; Implementation - Design and implement technology solutions to enhance operational efficiency. - Plan and manage the integration, upgrading, and alignment of core IT systems.2. IT Operations &amp; Infrastructure - Oversee the performance, availability, and security of the organization&rsquo;s IT infrastructure. - Ensure the reliability of servers and platforms with proactive performance monitoring and risk mitigation. - Lead procurement processes, vendor negotiations, and contract management.3. Governance, Policy &amp; Compliance - Develop and enforce IT governance policies, procedures, and standards. - Ensure alignment with legal and regulatory requirements related to data privacy, cyber security, and IT systems.4. Information Security &amp; Risk Management - Design and maintain a comprehensive IT security and risk management framework. - Establish and implement an Information Security Management Framework (ISMF). - Conduct regular risk assessments, vulnerability scans, and implement appropriate safeguards. - Lead the organization's incident response, including forming an Emergency Response Team and conducting post-incident evaluations. - Continuously adapt the cyber security strategy in line with emerging threats and technologies.5. Reporting &amp; Additional Duties - Provide strategic technology insights and regular reports to senior leadership. - Undertake special assignments and projects as directed by the functional head or top management.Qualifications &amp; Experience - Bachelors or Master&rsquo;s degree in Computer Science, Information Technology, or a related field. - Professional certifications such as CISSP, CISM, PMP, or ITIL are preferred. - Minimum 5&ndash;7 years of progressive experience in IT leadership roles, preferably within the insurance or financial services sector. - Strong understanding of cyber security, system integration, and infrastructure management will be an added advantage.Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Management: 8 years (Required)</li></ul>Work Location: In personApplication Deadline: 14/08/2025

IT Support Manager

Explore 1203+ Technical support manager in Karachi this September. Find roles across top companies and apply now to boost your career.

1203 technical support manager jobs IN Karachi

IT Support Officer

IT Support Officer

IT Support Officer

Intern - IT Support Ops

IT Manager – BPO & Software House

IT Support Officer

IT Support Manager