project manager

assistant sales manager

customer support agent

it assistant

network support engineer

technical support manager

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 Motive is looking for an experienced Senior Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer&rsquo;s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 In this role, you will be adept at both building relationships and resolving issues at all levels within Technical Support.
 </li>
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 Determine how to resolve technical issues -- what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption by collaborating with Product and Engineering teams.
 </li>
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 Investigate and determine root cause of errors/bugs -- use the data and tools to trace the origin of data inconsistencies and bugs and report them to Senior TAMs/Backline Support Engineering/Engineering.
 </li>
 <li>
 Build new SQL based queries for emerging issues to be used by the teams across Technical Support.
 </li>
 <li>
 Be the primary technical point of contact for a group of Motive&rsquo;s Strategic/Enterprise/Mid Market Accounts.
 </li>
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 Own or orchestrate the resolution of cases, help build strong partnerships, and provide an unparalleled support experience for assigned or escalated customers.
 </li>
 <li>
 Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
 </li>
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 Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.
 </li>
 <li>
 Build, foster and maintain strong relationships with technical contacts at assigned customers.
 </li>
 <li>
 Proactively gather updates on upcoming releases to ensure a seamless customer experience.
 </li>
 <li>
 Understanding the core business of the assigned accounts &amp; overseeing all Support activities on a macro level, at all levels of Support.
 </li>
 <li>
 Ensuring specific account documentations are created, followed and improved.
 </li>
 <li>
 Working in close liaison with other cross-functional departments (Prod/Engg) to resolve bugs and data change requests.
 </li>
 <li>
 Participate in on-call rotation; be available outside of normal working hours to facilitate customer upgrades and change management practices.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Minimum3 years of experience in Technical Account Management
 </li>
 <li>
 Excellent customer communication skills in a variety of forms (written, live chat, conference calls, in-person).
 </li>
 <li>
 Experience assessment of bespoke and deeply complex custom configurations that impact usability and customer workflows.
 </li>
 <li>
 Experience with addressing customer escalations and relaying concise but efficient updates to the stakeholders.
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments
 </li>
 <li>
 Strong knowledge of Motive&rsquo;s Products with a concentration on Compliance, Asset and/or Safety.
 </li>
 <li>
 Excellent troubleshooting skills leveraging log parsing, SQL, scripting languages, and code review where needed.
 </li>
 <li>
 Experience with hardware devices, firmware upgrades, change management and related testing practices.
 </li>
 <li>
 Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.
 </li>
 <li>
 Familiarity with advanced troubleshooting techniques that utilize APIs, Python, Data Dog, SQL etc.
 </li>
 <li>
 Deep hardware fault analysis skills; identify trends and prevent field failures &ndash; Root Cause Analysis.
 </li>
 <li>
 Technical background with preferred qualifications of Computer Science or Engineering is a must.
 </li>
 <li>
 Motivated individuals with eagerness to learn and go above and beyond.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Technical Account Manager - MMC

Appfiniti Technologies Solution

We are hiring a proactive and customer-oriented Technical Support Engineer to join our team. This role is ideal for someone with solid troubleshooting expertise, strong networking knowledge, and hands-on experience supporting Windows and macOS environments.The successful candidate will be responsible for delivering responsive frontline support, resolving technical issues efficiently, and working closely with internal IT teams to maintain high service standards.Role OverviewAs a Technical Support Engineer, you will serve as the first point of contact for clients experiencing technical issues. You will diagnose, resolve, and document support cases while ensuring a positive customer experience and adherence to service level commitments.Key Responsibilities<ul><li>Deliver first-line technical assistance via phone, email, and chat.</li><li>Troubleshoot and resolve hardware, software, and network-related issues.</li><li>Support users with software setup, configuration, account provisioning, and general system usage.</li><li>Install, configure, and maintain desktops, laptops, networks, and peripheral devices.</li><li>Administer user accounts and permissions through Active Directory.</li><li>Conduct routine maintenance tasks including updates, backups, and security checks.</li><li>Escalate complex issues to senior support teams with detailed documentation.</li><li>Maintain accurate records of incidents and solutions within the ticketing system.</li><li>Follow up with clients to ensure complete issue resolution and satisfaction.</li><li>Meet established SLAs, response times, and quality benchmarks.</li><li>Contribute to internal documentation and continuous process improvement initiatives.</li><li>Provide basic end-user guidance to improve technical awareness and system usage.</li><li>Stay updated on current technologies and troubleshooting best practices.</li><li>Report recurring issues or system trends to management for improvement planning.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related discipline.</li><li>Minimum 2 years of experience in a helpdesk or technical support role.</li><li>Strong knowledge of networking fundamentals and troubleshooting methodologies.</li><li>Practical experience supporting Windows and macOS operating systems.</li><li>Experience working with Microsoft 365 and Google Workspace environments.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong written and verbal English communication skills.</li><li>Ability to explain technical issues clearly to non-technical users.</li><li>Customer-focused attitude with attention to detail.</li></ul>Preferred Qualifications<ul><li>Certifications such as CompTIA, Microsoft, or Cisco.</li><li>Experience working within SLA-driven support environments.</li></ul>What We Offer<ul><li>Exposure to diverse IT systems and real-world technical challenges.</li><li>Supportive and collaborative work culture.</li><li>Opportunities for professional growth and hands-on learning.</li></ul>How to Apply Please send your resume to: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Technical Support Engineer

Retail online

We are looking for a skilled and customer-oriented Executive IT Support Specialist to join our IT team. This role is primarily focused on providing high-quality technical support to end users, including executives and employees, across hardware, software, networking, and cloud-based environments. The ideal candidate communicates clearly and confidently in English, demonstrates strong troubleshooting skills, and performs well in a fast-paced, service-driven setting.Key Responsibilities:<ul><li>Deliver prompt, professional IT support to employees via phone, email, in-person assistance, and remote support tools</li><li>Diagnose and resolve issues related to hardware, software, operating systems, networks, and applications</li><li>Create, manage, and maintain user accounts and access permissions across cloud-based and on-premises systems</li><li>Administer and support Active Directory, Azure AD, Office 365, Exchange, SharePoint, and endpoint devices</li><li>Install, configure, and support desktops, laptops, printers, mobile devices, and related peripherals</li><li>Configure and troubleshoot Office 365 applications, email systems, and mobile device access</li><li>Support virtual desktop infrastructures and remote desktop technologies</li><li>Monitor systems and respond to potential cybersecurity risks or incidents</li><li>Configure and maintain network devices such as firewalls, switches, wireless access points, and load balancers</li><li>Accurately document incidents, resolutions, system configurations, and IT procedures</li><li>Ensure IT requests are handled efficiently while maintaining a high level of customer satisfaction</li><li>Coordinate with telecom providers, internet service providers, cloud vendors, and third-party consultants</li><li>Perform cabling, hardware installation, equipment moves, and workstation setups as required</li><li>Research, recommend, and implement new IT solutions aligned with business needs</li><li>Manage multiple tasks effectively under pressure and meet defined service timelines</li><li>Participate in on-call rotations, weekend support, and flexible schedules when required</li></ul>Requirements:<ul><li>Excellent spoken and written English communication skills.</li><li>Minimum of 2 years&rsquo; experience in an IT support, help desk, or desktop support role</li><li>Strong ability to clearly explain technical concepts to both technical and non-technical users</li><li>Hands-on experience supporting:</li><li>Windows Server and Windows 10/11</li><li>VMware and/or Hyper-V</li><li>Microsoft Office 365 and Exchange</li><li>Strong troubleshooting, analytical, and problem-solving skills with a customer-service focus</li><li>Familiarity with cloud platforms and cloud computing environments</li><li>Experience supporting video conferencing systems and collaboration tools</li></ul>Why Join Level3 BOS: Level3 BOS offers a collaborative and growth-focused work environment that encourages continuous learning and career development. This role provides hands-on exposure to U.S.-based clients and finance teams, offering valuable experience in global financial operations. You will play a critical role in maintaining data accuracy while contributing to process improvement and long-term organizational success.Location: DHA Phase 5, Karachi Shift: Night Shift (8:00 PM &ndash; 5:00 AM)Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

IT Support Executive (Night Shift)

Mashreq

<div>
 - The role delivers information technology solutions to fulfil business and functional requirements. Responsible for managing the SDLC of Change management in Core and Treasury banking from business requirements to technical specifications, delivery, and post implementation maintenance activities.
 
 - Responsible for managing the production support &amp; Delivery for the most critical application of the bank. &ndash; Core banking and Treasury Systems
 
 - Developing and executing the build / support strategy of technology by achieving objectives and goals. Responsibilities include, guiding and mentoring the team and delivering unique service by providing high quality of support.
 
 - Accountable for delivery / support and manage Core Banking system and Treasury Systems that can impact the bank with huge financial losses, reputational issues, regulator warnings/penalties and also can incur huge operational losses.
 
 - Responsible to lead the Core and Treasury Production Support and Change function at Technology Pakistan within the SLA, schedule, budget and scope parameters, including testing &amp; overseeing the quality and compliance controls throughout the project life cycle.
</div>

Senior Manager Core Banking & Treasury Support.Technology PMO -MBP.Technology Group TECH-MBPKLTD

Union Fabrics (Pvt.) Limited

Union Fabrics (Pvt.) Ltd. is a fast growing vertically integrated Textile Manufacturing Company with state-of-the-art facilities---Weaving, Processing &amp; Stitching. Expansion and growth plans have opened up new opportunity for the following position:IT Support OfficerJob Description:The responsibilities of the IT Support Officer includes following but are not limited to these:<ul><li>Provide technical support to end users for hardware, software, and network issues</li><li>Install, configure, and maintain computers, peripherals, and standard applications</li><li>Troubleshoot and resolve IT incidents via helpdesk, phone, email, or in person</li><li>Escalate complex issues to higher-level support or vendors when required</li><li>Maintain and update IT assets, inventory, and documentation</li><li>Assist with system upgrades, patches, and routine maintenance</li><li>Ensure data security, backup procedures, and compliance with IT policies</li><li>Support onboarding and offboarding of staff (user accounts, access, equipment)</li></ul>Experience:<ul><li>At least 1 to 3 years of experience required against the above requirements</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Computer Science/Information Technology from any HEC recognized University</li><li>Strong Troubleshooting, Designing and Implementation experience</li><li>Clear concepts and hands-on experience on Core Networks Routing, Switching &amp; Firewalling</li><li>Relevant certifications would be preferred</li></ul>Location: KarachiJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthExperience:<ul><li>IT Support : 3 years (Required)</li></ul>Work Location: In person

IT Support Officer

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Job Status: Full Time OnsiteJob Timing: 24/7 Rotational Roster BasedRequired Experience: 2-3 Years (Banking Experience Preferred).Location: Karachi Port, East Wharf, Near Port Grand, Karachi.-Provide Level 2 support for hardware, software, and network-related issues System Configuration &amp; Maintenance-Assist employees with IT-related inquiries, ensuring high-quality and user-friendly support.-Configure, deploy, and maintain user workstations, laptops, printers, and mobile devices.-Troubleshoot basic network issues, including LAN/WAN, VPN, and wireless connectivity problems.-Maintain detailed records of issues, resolutions, and standard operating procedures.-Assist in enforcing IT security policies and procedures across systems and endpoints.-Guide junior support staff and end-users on system usage, best practices, and basic troubleshooting.-Respond to basic user inquiries and issues related to hardware, software, and network access.-Provide initial troubleshooting for common problems, escalating unresolved issues to higher support levels.-Troubleshoot and resolve more complex issues involving operating systems, business applications, and network connectivity.-Support users in configuring and resolving intermediate hardware/software issues and network configurations.Ensure effective administration and discipline for self and team, including adherence to break schedules, attendance, overtime, leave policies, and dress code standards. where applicable.-Monitor and manage the achievement of individual and team Performance, ensuring accountability and consistent performance where applicable.-Ensure continuous training and development opportunities for self and direct reports; mentor and assist junior staff as needed.-Ensure Quality, Occupational Health, Safety &amp; Environmental Compliance.-Promote &amp; maintain a culture of self and team motivation, engagement, and happiness.Required Skills and Experience:Required experience is 2-3 yearsMinimum Bachelor Degree in IT or EquivalentUnderstanding of Advanced Hardware &amp; Software SupportReady to respond Network &amp; System SupportOther Benefits:-Medical Insurance (OPD and IPD)-Life Insurance-Shift Allowance-Annual Bonus-Provident Fund-Annual LeavesJob Type: Full-timeWork Location: In person

IT Support Officer (24/7 Rotational Shifts)

Explore 1395+ Technical support manager in Karachi this February. Find roles across top companies and apply now to boost your career.

1395 technical support manager jobs In Karachi

Technical Account Manager - MMC

Technical Support Engineer

IT Support Executive (Night Shift)

Senior Manager Core Banking & Treasury Support.Technology PMO -MBP.Technology Group TECH-MBPKLTD

IT Support Officer

Technical Support Engineer

IT Support Officer (24/7 Rotational Shifts)