customer support representative Jobs in Karachi

customer support representative

technical project manager Jobs in Karachi

technical project manager

technical support engineer Jobs in Karachi

technical support engineer

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customer support executive Jobs in Karachi

customer support executive

technical support manager

Eurosoft Tech Pvt Ltd

EuroSoft Tech PVT Ltd is looking for the Technical Support Manager Positio. Its an on-site position.Key Responsibilities:<ul><li>Provide technical guidance, coaching, and mentorship to support the team to enhance their skills and productivity.</li><li>Identify technical risks and propose solutions to mitigate them.</li><li>Troubleshoot, resolve, and escalate technical issues as necessary and also guide the team</li><li>Knowledge about the system tickets and their solutions.</li><li>Conduct training sessions for team members.</li><li>Lead and manage the day-to-day operations of the Technical Support team, ensuring timely and high-quality support for customers.</li><li>Drive continuous improvement initiatives to optimize workflows, enhance customer satisfaction, and reduce repeat issues.</li><li>Prepare reports on team performance, customer feedback, and operational KPIs for senior management review.</li><li>Conduct interviews and participate in the hiring process to recruit qualified candidates for technical support roles.</li></ul>Required Skills:<ul><li>Minimum of 3-5 years of experience in a technical support consultant role.</li><li>Excellent English communication skills and a strong customer service orientation.</li><li>Proven ability to manage multiple priorities in a fast-paced environment</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or relate</li></ul>Job Type: Full-timePay: Rs140.00 - Rs220.00 per monthApplication Question(s):<ul><li>Are you fluent in English?</li><li>Can you work in the rotational shifts (weekly wise) and rotational OFFs (one off in a week) ? </li><li>What's your current salary?</li><li>What's your expected salary?</li></ul>Work Location: In person

Technical Support Manager

Connexis Pvt. Limited

Position OverviewThe Manager Operations is responsible for building and maintaining a high performing, supportive, and an awesome team of Solutions Consultants. The primary objective will be to coach and empower the team to deliver the best customer experience spanning from presales, onboarding, support, and renewal. This position will also require you to be comfortable engaging with customers and helping out the team with demos, tickets, and renewal conversations as needed. This is a people leadership role reporting to the top Management.ResponsibilitiesAs the Manager Operations your duties will include:<ul><li>Leading a team of Solutions Development and technical support based in Lahore with strong leadership to meet customers&rsquo; expectations and business SLA</li><li>Coaching and mentoring of team members</li><li>Achieving department SLAs, metrics, and OKRs</li><li>Execute necessary action to achieve service KPI such as Response Time, Uptime, First Time Fix ratio, etc.</li><li>Resource scheduling for team and Projects</li><li>Optimize technical staff resource allocation</li><li>Monitor/Execute necessary action to minimize service cost to improve service profitability</li><li>Evaluate team member performance based on KPI&rsquo;s</li><li>Professional development and career pathing</li><li>Owning and resolving customer escalations</li><li>Follow up customer complaints with team and providing direct customer support as needed</li><li>Working on continuous process improvements and projects</li><li>Define success and help the team achieve success</li><li>Hire, Train and onboard new employees</li><li>Any other duties assigned by Management from time to time</li></ul>Minimum Requirements<ul><li>You are a role model and lead through inspiration, perspiration, and determination.</li><li>Comfortable wearing many hats</li><li>Adept at conflict resolution and handling escalations</li><li>Ability to troubleshoot and problem solve</li><li>Comfortable working cross-functionally with other teams</li><li>Excellent verbal and written communication skills. You know what to say and how to say it</li><li>Keen attention to detail</li><li>Commitment to learning and continuous improvement</li><li>Thrives in a fast-paced, dynamic environment and able to work independently and as a team</li><li>Previous experience leading teams</li><li>Bachelor's degree in engineering or computer Sciences</li><li>3+ years of equivalent work experience</li><li>Experience in customer relationship management</li></ul>Job Location:KarachiJob Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Operations: 1 year (Required)</li></ul>Work Location: In person

Manager Operations

Connect Communications

Position: Technical Support Engineer Location: Karachi Company: Leading ISP Company Job Type: Full-time Experience Required: Fresh to 1 Year Education: Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field Certifications: CCNA (mandatory)Job Responsibilities:<ul><li>Provide L1/L2 technical support to customers for internet connectivity and network-related issues.</li><li>Troubleshoot hardware, software, and network issues remotely and on-site if needed.</li><li>Configure and maintain routers, switches, firewalls, and other networking equipment.</li><li>Escalate unresolved issues to higher-level support or engineering teams for further assistance.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Maintain documentation of issues, solutions, and processes.</li><li>Coordinate with field teams and other departments for swift issue resolution.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field.</li><li>CCNA certification is mandatory.</li><li>Fresh to 1 year of experience in a technical support or NOC role in the ISP or telecom sector.</li><li>Hands-on experience with routers, switches, and troubleshooting tools.</li><li>Good understanding of TCP/IP, DHCP, DNS, and WAN/LAN technologies.</li><li>Strong problem-solving skills and customer-oriented attitude.</li><li>Excellent communication skills (verbal and written).</li></ul>Job timings / Place of work:<ul><li>Full Time (Rotational Shifts)</li><li>Onsite ( Karachi-based )</li></ul>Salary &amp; Perks:The Company offers competitive and attractive salary packages and a significant number of fringe benefits e.g., Provident Fund, comprehensive health insurance, life insurance, yearly performance-based increments, etc.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Retail online

We are seeking an experienced Executive IT Support professional to deliver comprehensive end-user technical assistance for hardware, software, and network-related issues during the night shift. This role involves hands-on troubleshooting, system administration, device configuration, and the management of day-to-day IT operations in a dynamic and fast-paced environment.Key Responsibilities:Provide timely technical support for hardware, software, and network-related issues across the organization. Assist end users through phone support, in-person assistance, and remote support tools. Create, manage, and maintain user accounts across cloud-based platforms. Administer and support Active Directory, Azure, SharePoint, Exchange, and Microsoft 365 environments. Configure, deploy, and maintain desktops, laptops, printers, mobile devices, and email clients. Support virtual desktop infrastructure (VDI) and remote desktop environments. Install, configure, and troubleshoot firewalls, switches, load balancers, and other network equipment. Perform structured cabling tasks and coordinate with telecom and service vendors as required. Monitor, identify, and respond to cybersecurity threats and security incidents. Maintain accurate documentation of technical issues, resolutions, and system configurations. Research, evaluate, and implement new IT solutions based on business and user requirements.Skills &amp; Experience:At least 2 years of hands-on experience in IT support or help desk roles. Strong troubleshooting expertise across hardware, software, Windows Servers, VMware, Hyper-V, and Microsoft 365. Practical knowledge of cloud platforms, wireless networks, video conferencing systems, and mobile device support. Experience with structured cabling, network switches, access points, CCTV systems, and telecom infrastructure. Excellent verbal and written communication skills in English. Advanced proficiency in Microsoft Office applications, including Excel, Word, and Outlook. Relevant certifications such as A+, Network+, or Microsoft certifications are preferred. Ability to work effectively under pressure, manage multiple tasks simultaneously, and support flexible or on-call schedules.Compensation &amp; Benefits:Competitive salary with an annual performance-based bonus. Family medical insurance coverage. Collaborative and supportive work environment with international exposure and long-term career growth opportunities.Location: DHA Phase 5, KarachiJob Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Executive IT Support (Night Shift)

INNOVATIVE PRIVATE LIMITED

Key Responsibilities<ul><li>Lead L1&ndash;L3 software support operations.</li><li>Oversee incident handling, root cause analysis, and issue resolution.</li><li>Coordinate with development on complex issues, releases, and patches.</li><li>Maintain support documentation, SOPs, and knowledge base.</li><li>Ensure compliance with security, audit, and change policies.</li><li>Plan and execute client software implementation projects.</li><li>Manage requirements, UAT, go-live, and post-deployment support.</li><li>Serve as primary client escalation and relationship manager.</li><li>Collaborate on new business opportunities and service improvements.</li><li>Mentor and develop team members, driving performance and excellence.</li><li>Desired Competencies:</li><li>Expertise in software support operations and implementation projects.</li><li>Proficient in SQL, application servers, and enterprise software.</li><li>Skilled in Agile and Waterfall project management methodologies.</li><li>Strong analytical, problem-solving, and decision-making abilities.</li><li>Excellent communication, client management, and leadership skills.</li><li>Solid understanding of ITIL and incident/change management processes.</li></ul>EducationBachelor&rsquo;s or Master&rsquo;s in Computer Science, Software Engineering, or a related field.Experience7&ndash;8 years, with 1&ndash;2 years in a leadership role. Understanding of networking concepts and security best practices.Location: KarachiJob Type: Full-timeWork Location: In person

Team Lead - Value added Support

Cronysoft

At CronySoft, we pride ourselves on delivering cutting-edge technology solutions and exceptional customer service. We&rsquo;re seeking a skilled Technical Support Engineer to join our dynamic team. This role is perfect for someone who thrives in problem-solving, loves troubleshooting, and is passionate about ensuring smooth system functionality for our clients.Job description<ul><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Track computer system issues through to resolution, within agreed time limits.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal databases or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals.</li><li>Maintain jovial relationships with clients</li><li>Ability to communicate in English (Fluently)</li></ul>Location: Sharah-e-Faisal ( Company profile - https://shorturl.at/eArh6 )Shift Timings:4:00 PM to 1:00 AM 7:00 PM to 4:00 AM 1:00 AM to 10:00 AM (5 days a week)Job Type: Full-timeLanguage:<ul><li>English Speaking Fluency? (Required)</li><li>American Accent? (Required)</li></ul>Work Location: In person

XauZit (Pvt) Ltd

We are looking for a motivated and detail-oriented Trade Support Executive to join our team. The ideal candidate will support our Trade Commercial Manager in managing daily operations and coordination across departments.Key Responsibilities:<ul><li>Assist in maintaining trade schedules, slot allocations, and freight sheets.</li><li>Coordinate with internal teams (Sales, Pricing, Operations) and external agents.</li><li>Prepare trade performance reports and assist in data analysis.</li><li>Monitor and update rate sheets, space availability, and schedules.</li><li>Communicate with customers and agents regarding services and changes.</li></ul>Requirements:<ul><li>Bachelor's degree in Shipping, Logistics, Business, or related field.</li><li>1&ndash;2 years of experience in shipping, NVOCC, or logistics (preferred).</li><li>Knowledge of trade lanes, shipping documents, and Incoterms.</li><li>Proficient in MS Excel and good at tracking shipment updates.</li><li>Strong organizational and communication skills.</li><li>Excellent email drafting skills.</li></ul>How to Apply:Interested candidates can send their updated CV to ehtishamaziz.cis@gmail.comJob Type: Full-timeWork Location: In person

Trade Support Executive

Explore 2049+ Technical support manager in Karachi this January. Find roles across top companies and apply now to boost your career.

2049 technical support manager jobs IN Karachi

Technical Support Manager

Manager Operations

Technical Support Engineer

Executive IT Support (Night Shift)

Team Lead - Value added Support

Technical Support Engineer

Trade Support Executive