customer support executive Jobs in Karachi

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technical support manager

Cronysoft

About the RoleCronySoft is hiring a Technical Support Manager to lead and manage our night shift technical support operations for USA-based customers using our Backoffice and POS.Key Responsibilities <ul><li>Lead and manage the night shift technical support team and ensure smooth operations throughout the shift.</li><li>Maintain shift discipline, attendance, and daily task execution.</li><li>Manage work allocation and prioritization, ensuring urgent issues are handled first.</li><li>Monitor and improve shift efficiency, response quality, and closure performance.</li></ul>Scheduling and Rosters<ul><li>Create and maintain rosters for multiple shift timings (3 different shift schedules).</li><li>Ensure adequate coverage and fair rotation across team members based on workload and business requirements.</li></ul>Customer Support Quality and Escalations<ul><li>Act as escalation point for complex customer issues, complaints, and feedback.</li><li>Ensure timely and professional resolution of escalations while maintaining customer confidence.</li><li>Maintain strong client relationships and resolve operational concerns professionally.</li><li>Ensure excellent customer experience by closely monitoring communication, especially in complex or stressful customer situations.</li></ul>Process Improvement and Compliance<ul><li>Develop and implement support processes to enhance customer experience and reduce repeat issues.</li><li>Ensure compliance with internal policies, operational standards, and documentation practices.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree (mandatory).</li><li>Proven experience leading or supervising a support team.</li><li>Strong technical troubleshooting mindset and ability to handle escalations.</li><li>Excellent English communication skills (spoken and written).</li></ul>Preferred (Strong Plus)<ul><li>Experience supporting POS, Backoffice, ERP, inventory, retail, or SaaS systems</li><li>Experience with ticketing tools and support platforms (Zendesk, Freshdesk, Zoho, Jira, etc.)</li><li>Experience supporting international clients, especially USA-based customers</li></ul>How to ApplyApply with your updated CV at Recruiter@cronysoft.com.Job Type: Full-timeWork Location: In person

Technical Support Manager (TSM)

HR Ways

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:- Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿- Technical Liaison: ﻿Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿- Office IT Management: ﻿Provide support for internal laptops and maintain the **IP Phone (VoIP)** system. ﻿- Systems Monitoring: ﻿Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿- Support: ﻿Troubleshoot and resolve technical issues for banking clients post-deployment. ﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 0 - 1 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

IT Support Engineer | Onsite Karachi | Morning Shift

chemical pvt. limited

Technical Support Engineer Location: SITE Area KarachiCandidate should possess qualification of Bachelor Degree in Electrical/Electronics and have 2-3 years of experience in the same fieldResponsibilities:<ul><li>Provide technical after-sales support for solar inverters and lithium battery systems.</li><li>Diagnose and troubleshoot issues related to inverters, BMS, lithium battery packs, and communication protocols (Modbus, CAN, RS485).</li><li>Hands-on experience with testing tools (multimeter, clamp meter, software tools).</li><li>Conduct on-site visits for installation, commissioning support, and fault rectification.</li><li>Assist customers remotely through phone, email, or online platforms.</li><li>Analyze fault data, logs, and register values to identify root causes.</li><li>Coordinate warranty claims and ensure proper documentation.</li><li>Provide technical guidance to installers, distributors, and clients.</li><li>Ensure compliance with safety standards and company policies.</li></ul>Apply: Interested candidates may apply at careers@exide.com.pk or farasatmateen@gmail.com with email subject via wahtsapp 0333-3537485Job Type: Full-timeWork Location: In person

Technical Support Engineer

Teltonika (Pvt) Ltd

Job Description:Teltonika is a global leader in IoT and telematics solutions with over 20 years of experience. We are expanding our team and looking for a Technical Support Engineer &ndash; Telematics to join us in Karachi, Pakistan.This role is ideal for someone passionate about technology, problem-solving, and customer support in vehicle telematics and IoT solutions.Key Responsibilities:<ul><li>Work with Teltonika GNSS tracking devices and telematics solutions</li><li>Support technologies such as Bluetooth, CANbus, RS232/RS485, and 1-Wire</li><li>Assist clients with device integration and various telematics use cases</li><li>Troubleshoot technical issues and provide support via ticketing systems and online meetings</li><li>Coordinate with R&amp;D, QA, and Project Management teams</li><li>Prepare technical documentation, guides, and training materials</li><li>Communicate with international clients in fleet management, car rental, and vehicle tracking sectors</li></ul>Requirements:<ul><li>Strong English communication skills (spoken &amp; written)</li><li>Background in Telecommunications, Electronics, IT, or Engineering</li><li>Basic understanding of 2G / 3G / 4G, GPRS, CANbus, BLE</li><li>Problem-solving mindset and willingness to learn new technologies</li><li>Experience with ticketing systems (Jira, GitLab, ServiceDesk, etc.) is a plus</li><li>Customer support experience is a plus</li></ul>What We Offer:<ul><li>Opportunity to work with a Global IoT Company</li><li>Professional growth and technical learning</li><li>Collaborative and innovative work environment</li><li>Exposure to international clients and projects</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Manager Technical Support Telematics (Service Support)

Human Capital HR Solutions

Senior IT Support OfficerLocation: Karachi Industry: Maritime Logistics Employment Type: Full-Time Hiring Company: Human Capital (On behalf of our client)About the RoleHuman Capital is hiring a Senior IT Support Officer for our client in the maritime logistics industry. We are seeking a proactive and technically skilled professional with strong troubleshooting abilities and a passion for delivering high-quality IT support services.This role requires hands-on expertise in hardware, software, and network support along with the ability to guide junior staff and maintain IT operational excellence.Key ResponsibilitiesTechnical &amp; Operational Support<ul><li>Provide Level 2 support for hardware, software, and network-related issues.</li><li>Configure, deploy, and maintain workstations, laptops, printers, and mobile devices.</li><li>Troubleshoot LAN/WAN, VPN, and wireless connectivity issues.</li><li>Resolve complex operating system and business application problems.</li><li>Escalate unresolved issues to higher support levels when required.</li><li>Maintain detailed documentation of incidents, resolutions, and SOPs.</li><li>Assist in enforcing IT security policies and compliance standards.</li></ul>User Support &amp; Guidance<ul><li>Deliver user-friendly, high-quality support to employees.</li><li>Guide junior support staff and train end-users on best practices.</li><li>Provide initial troubleshooting and technical assistance for hardware/software issues.</li></ul>People Management<ul><li>Ensure discipline, attendance compliance, and adherence to company policies.</li><li>Monitor individual and team performance standards.</li><li>Support training and development of junior staff.</li><li>Promote a positive, motivated, and engaged team culture.</li><li>Ensure Quality, Occupational Health, Safety &amp; Environmental compliance.</li></ul>Strategic Support<ul><li>Assist the department lead by providing technical insights, reports, and recommendations for decision-making.</li><li>Participate in additional projects as assigned.</li></ul>Educational &amp; Technical Qualifications<ul><li>14 Years of Education in Computer Sciences (Bachelor&rsquo;s Degree preferred)</li><li>Basic reading and writing skills in Urdu and English</li><li>Strong knowledge of operating systems, networking fundamentals, and business applications</li></ul>Experience Requirements<ul><li>2&ndash;3 years of relevant IT support experience</li><li>Experience in a structured corporate or logistics environment preferred</li></ul>Apply now by sending your CV to careers1.hc@gmail.comJob Type: Full-timeWork Location: In person

Senior IT Support Officer

Direction Schools

Job SummaryWe are seeking a skilled and proactive IT Support &amp; Systems Technical Officer to manage and maintain our organization&rsquo;s IT infrastructure. The ideal candidate will be responsible for providing technical support, ensuring smooth operation of computer systems, assisting with ERP implementation, and maintaining network security and efficiency.Key Responsibilities<ul><li>Provide technical support for computers, printers, networks, and other IT equipment.</li><li>Install, configure, and maintain hardware, software, and operating systems.</li><li>Assist in ERP system implementation, maintenance, and troubleshooting.</li><li>Monitor and maintain LAN/WAN networks, internet connectivity, and Wi-Fi systems.</li><li>Manage user accounts, permissions, and data security.</li><li>Perform system updates, backups, and virus protection management.</li><li>Troubleshoot and resolve IT-related issues for staff and management.</li><li>Maintain documentation of IT systems, assets, and technical procedures.</li><li>Coordinate with vendors for hardware repairs and software licensing when required.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in IT support, system administration, or related role.</li><li>Experience with ERP implementation or support is highly preferred.</li><li>Knowledge of Windows operating systems, networking, and troubleshooting.</li><li>Familiarity with network security, backups, and system monitoring tools.</li><li>Strong problem-solving and communication skills.</li></ul>Preferred Skills<ul><li>Experience managing school or office IT infrastructure.</li><li>Knowledge of database management and server administration.</li><li>Ability to handle multiple technical issues efficiently.</li></ul>Job Type: Full-timeWork Location: In person

IT Support & Systems Technical Officer

Retail online

We are seeking a highly motivated and customer-focused Executive IT Support Specialist to become a valued member of our IT team. This position centers on delivering exceptional technical support to executives and staff, covering hardware, software, networking, and cloud-based systems. The ideal candidate communicates fluently and confidently in English, possesses strong troubleshooting capabilities, and thrives in a fast-paced, service-oriented environment.Key Responsibilities:<ul><li>Provide timely and professional technical support to employees through phone, email, in-person assistance, and remote support tools</li><li>Identify, troubleshoot, and resolve issues related to hardware, software, operating systems, applications, and networks</li><li>Create, manage, and maintain user accounts and access permissions across cloud and on-premises environments</li><li>Administer and support Active Directory, Azure AD, Office 365, Exchange, SharePoint, and endpoint devices</li><li>Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals</li><li>Set up and troubleshoot Office 365 applications, email systems, and mobile device connectivity</li><li>Support virtual desktop infrastructure (VDI) and remote desktop solutions</li><li>Monitor systems and respond proactively to cybersecurity threats or incidents</li><li>Configure and maintain networking equipment including firewalls, switches, wireless access points, and load balancers</li><li>Document support tickets, solutions, system configurations, and IT procedures accurately</li><li>Ensure IT service requests are resolved efficiently while maintaining high customer satisfaction standards</li><li>Liaise with telecom providers, ISPs, cloud vendors, and third-party service providers</li><li>Perform cabling, hardware installations, workstation setups, and office equipment relocations as needed</li><li>Evaluate, recommend, and implement IT solutions aligned with organizational objectives</li><li>Effectively prioritize and manage multiple responsibilities in a deadline-driven environment</li><li>Participate in on-call rotations, weekend coverage, and flexible scheduling as required</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills</li><li>At least 2 years of experience in IT support, help desk, or desktop support roles</li><li>Ability to clearly communicate technical information to both technical and non-technical users</li><li>Practical experience supporting:</li><li>Windows Server and Windows 10/11</li><li>VMware and/or Hyper-V</li><li>Microsoft Office 365 and Exchange</li><li>Strong analytical, troubleshooting, and problem-solving abilities with a customer-first mindset</li><li>Familiarity with cloud computing platforms and environments</li><li>Experience supporting video conferencing and collaboration tools</li></ul>Why Join Level3 BOS?Level3 BOS provides a collaborative and growth-oriented workplace that promotes continuous learning and professional advancement. This position offers hands-on experience working with U.S.-based clients and finance teams, enabling exposure to international financial operations. You will play a key role in ensuring data accuracy while contributing to operational improvements and long-term business success.Location: DHA Phase 5, Karachi Shift: Night Shift (8:00 PM &ndash; 5:00 AM)Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

IT Support Officer (Night Shift)

Explore 1263+ Technical support manager in Karachi this March. Find roles across top companies and apply now to boost your career.