administrative specialist ii

desktop support

it support

technical support engineer

technical support specialist

Idaho Health Insurance Exchange

<div>Description:

Position Summary
The Technical Support Engineer at Your Health Idaho provides support to internal teams as the primary contact for application troubleshooting and resolving software related issues. The technical support engineer will work between system users and technical teams, and will take charge of issue troubleshooting and debugging, root cause analysis, providing users step-by-step instructions for issue resolution, while also collaborating with technical teams to ensure resolution of root cause issues.
Responsibilities (Position may include additional functions not listed)
?Develop extensive knowledge of the organization&rsquo;s applications in support of a cross functional team.
?Investigate, troubleshoot, and resolve issues reported by internal customers.
?Participate in problem solving discussions and relay important application feedback across a variety of technical teams including software development, networking, security, and infrastructure.
?Perform debugging procedures.
?Conduct root cause and impact analysis for recurring or high priority issues and provide reports to leadership as requested.
?Perform analysis on software application functionality and suggest improvements.
?Document troubleshooting steps and solutions and contribute to a knowledge base for other support engineers.
?Assist in software testing and quality assurance processes.
?Develop scripts for verifying the correct operation of integrations.
?Perform data imports/exports and maintenance of third-party integrations.
?Complete resolution of escalated technical issues including facilitation of bug/defect review and remediation
?Provide support on new initiatives and work with staff as necessary to resolve issues.
? Review and analyze data from multiple internal and external sources
? Perform other duties as assigned.
Requirements:

Qualifications
?Bachelor&rsquo;s degree in Computer Science, Information Systems or related discipline
?3+ years&rsquo; experience performing business analysis as well as proven ability to guide and identify business requirements (i.e., requirements elicitation, analysis, specification, and verification) and apply them in practice
?Exceptional customer service skills including an aptitude and temperament for technical support.
? Experience with SQL and a working knowledge of databases.
? Experience using JIRA and Confluence as well as participating in the software development
lifecycle through Agile methodologies.
? Experience optimizing complex enterprise systems.
? Expertise in cloud-based architectures, AI-driven troubleshooting, and DevOps methodologies.
? Advanced knowledge of IT software, hardware, and network setup
? Ability to research, define and analyze business problems
? Knowledge of software development and maintenance methodologies
? Proficient with Windows and web-based systems including Microsoft Office: Outlook, Word, Excel, PowerPoint and Visio
? Critical thinking abilities to take complex, ambiguous, abstract requirements and break them into smaller components, patterns, views and features
? Ability to effectively communicate business concepts to technical audiences as well as technical and data concepts to non-technical audiences
? Strong analytical, technical, and organizational skills
? Excellent verbal and written communication as well as business writing skills
? Proven ability in relationship building and facilitation
? Ability to adhere to strict confidentiality policies and procedures consistent with the values and integrity of YHI.
? Demonstrated ability to work within a fast-paced, quickly evolving organization, manage multiple complex priorities and respond effectively to change.
? Ability to work with minimal supervision and under tight deadlines.
? A committed self-starter with exceptional interpersonal, problem-solving, and communication skills with ability to develop and maintain cooperative and productive work relationships
Physical &amp; Other Requirements
? Ability to work in office and workshop settings. Frequent facilitation of meetings, workshops, or group meetings. Use of normal office machines and specialized audio-visual equipment for presentations.
? Ability to listen to and understand others as well as ability to give and receive instructions via telephone, computer messages, face-to-face, and in writing. Must possess the ability to write and compose correspondence, memorandums, and reports manually and via computer or email as well as be able to make presentations.
? Availability to work additional hours or weekends as projects demand. Some travel may be required.<ul><li>The functions described herein are not the only responsibilities and tasks to be performed by the individual occupying this position.</li></ul>
The individual will be required to follow any other instructions and to perform any other job-related duties as required by his/her
supervisor or manager. Requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this
position. To perform the responsibilities of this position successfully, the individual will possess the abilities and aptitudes to perform
each task proficiently. &ldquo;Ability&rdquo; means to possess and apply both knowledge and skill.
This job description includes the essential functions of the job that an incumbent must be able to perform with or without reasonable
accommodation.
This document does not create an employment contract, implied or otherwise. The organization maintains &ldquo;at will&rdquo; employment. This
job description is subject to review and may be revised or updated at management&rsquo;s discretion.</div>

Technical Support Engineer

American Technology Consulting LLC

<div>General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role. 
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)<ul><li>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li><li>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li><li>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li><li>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li><li>
Installs, configures, and maintains software on mobile devices.</li><li>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li><li>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li><li>
Works closely with court staff and local administration with office moves, adds, and changes as required.</li><li>
Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.</li><li>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li><li>
Attends meetings as required.</li></ul>
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:<ul><li>
Three years of IT support experience.</li><li>
Bachelor&rsquo;s Degree preferred.</li></ul> 
Knowledge, Skills, and Abilities:<ul><li>
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>
Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>
Experience troubleshooting with Microsoft Windows 10;</li><li>
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>
Knowledge of court processes and court information systems preferred;</li><li>
Skill in providing excellent customer service;</li><li>
Ability to travel throughout the state as needed;</li><li>
Ability to communicate effectively verbally and in writing;</li><li>
Ability to understand impacts of software, system, or application changes on customers;</li><li>
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>
Ability to work independently.</li></ul></div>

IT Support

Skywalk Global

<div>Job Summary<div>
The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.
General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role. 
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)<ul><div>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</div><div>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</div><div>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</div><div>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</div><div>
Installs, configures, and maintains software on mobile devices.</div><div>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</div><div>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</div><div>
Works closely with court staff and local administration with office moves, adds, and changes as required.</div><div>
Corresponds with users and staff concerning issue status, resolution, and task completion.</div><div>
Escalates issues are to other members of the technical services team as appropriate.</div><div>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</div><div>
Attends meetings as required.</div></ul>
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:<ul><div>
Three years of IT support experience.</div><div>
Bachelor&rsquo;s Degree preferred.</div></ul> 
Knowledge, Skills, and Abilities:<ul><li>Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>Experience troubleshooting with Microsoft Windows 10;</li><li>Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>Knowledge of court processes and court information systems preferred;</li><li>Skill in providing excellent customer service;</li><li>Ability to travel throughout the state as needed;</li><li>Ability to communicate effectively verbally and in writing;</li><li>Ability to understand impacts of software, system, or application changes on customers;</li><li>Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>Ability to work independently.</li></ul>
Skills:
Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. Required 3 Years
Troubleshooting and maintaining Active Directory users, computers, groups and policies. Nice to have 2 Years
Onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions Required 2 Years
Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace. Required 2 Years
Troubleshooting Microsoft Windows 10 and 11. Highly desired 2 Years
Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts Highly desired 2 Years
Basic network (wired and wireless) configuration and troubleshooting including ping and trace route Nice to have 1 Years
Excellent communication and interpersonal skills are critical in this role. Required</div></div>

Data Migration Field Support Technician - Locals

Software Technology, Inc.

Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
 
<ul>
<li>Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li>
<li>Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li>
<li>Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li>
<li>Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li>
<li>Installs, configures, and maintains software on mobile devices.</li>
<li>Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li>
<li>Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li>
<li>Works closely with court staff and local administration with office moves, adds, and changes as required.</li>
<li>Corresponds with users and staff concerning issue status, resolution, and task completion.</li>
<li>Escalates issues are to other members of the technical services team as appropriate.</li>
<li>Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li>
<li>Attends meetings as required.</li>
</ul>
Minimum Qualifications: 
Reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
 
Education and Experience: 
<ul>
<li>Three years of IT support experience.</li>
<li>Bachelor's Degree preferred.</li>
</ul>
Knowledge, Skills, and Abilities: 
<ul>
<li>Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions;</li>
<li>Experience migrating end user emails and documents to Outlook and OneDrive;</li>
<li>Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li>
<li>Experience troubleshooting with Microsoft Windows 10;</li>
<li>Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li>
<li>Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li>
<li>Knowledge of court processes and court information systems preferred;</li>
<li>Skill in providing excellent customer service;</li>
<li>Ability to travel throughout the state as needed;</li>
<li>Ability to communicate effectively verbally and in writing;</li>
<li>Ability to understand impacts of software, system, or application changes on customers;</li>
<li>Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li>
<li>Ability to work independently.</li>
</ul>

Desktop Support - Boise, ID

VeeRteq Solutions Inc.

<div>Job Title: COURTS(AOC) - Data Migration Field Support Technician
Location: Boise, ID
General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role.
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
<ul><li>Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li>
<li>Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
</li><li>Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li>
<li>Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li>
<li>Installs, configures, and maintains software on mobile devices.</li>
<li>Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li>
<li>Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li>
<li>Works closely with court staff and local administration with office moves, adds, and changes as required.</li>
<li>Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.
</li><li>Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li>
<li>Attends meetings as required.</li>
</ul>Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:
<ul><li>Three years of IT support experience.</li>
<li>Bachelor's Degree preferred.</li>
</ul>Knowledge, Skills, and Abilities:
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
Experience migrating end user emails and documents to Outlook and OneDrive;
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
Experience troubleshooting with Microsoft Windows 10;
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
Knowledge of court processes and court information systems preferred;
Skill in providing excellent customer service;
Ability to travel throughout the state as needed;
Ability to communicate effectively verbally and in writing;
Ability to understand impacts of software, system, or application changes on customers;
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
Ability to work independently.</div>

COURTS(AOC) - Data Migration Field Support Technician

<div>General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role. 
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)<ul><li>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li><li>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li><li>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li><li>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li><li>
Installs, configures, and maintains software on mobile devices.</li><li>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li><li>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li><li>
Works closely with court staff and local administration with office moves, adds, and changes as required.</li><li>
Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.</li><li>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li><li>
Attends meetings as required.</li></ul>
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:<ul><li>
Three years of IT support experience.</li><li>
Bachelor&rsquo;s Degree preferred.</li></ul> 
Knowledge, Skills, and Abilities:<ul><li>
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>
Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>
Experience troubleshooting with Microsoft Windows 10;</li><li>
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>
Knowledge of court processes and court information systems preferred;</li><li>
Skill in providing excellent customer service;</li><li>
Ability to travel throughout the state as needed;</li><li>
Ability to communicate effectively verbally and in writing;</li><li>
Ability to understand impacts of software, system, or application changes on customers;</li><li>
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>
Ability to work independently.</li></ul></div>

Desktop Support

CRI Advantage

<div>Senior ServiceNow Solution Business Analyst 
Location: Remote (U.S.-Based) 
Employment Type: Full-Time (12-month contract with possibility of extension) 
Citizenship: U.S. Citizenship Required 
Salary: $105,000&ndash;$125,000
CRI Advantage is seeking a Senior ServiceNow Solution Business Analyst to support implementation and enhancement efforts across the ServiceNow platform. As a three-time ServiceNow Partner, CRI continues to expand its ServiceNow practice and deliver high-quality solutions across multiple modules and client environments.
This role is responsible for guiding teams in identifying business needs, defining requirements, and ensuring solutions align with business objectives.
Responsibilities 
Lead by example and promote a culture of continuous improvement 
Provide training and support to enhance client team capabilities 
Identify opportunities for process improvements and drive implementation 
Stay current with industry trends and business analysis best practices 
Implement and maintain standards, tools, and best practices for business analysis 
Capture customer and service provider requirements in the form of user stories and support solution development with technical teams 
Understand customer pain points and recommend appropriate solutions 
Participate in design, testing, and transition of ServiceNow solutions 
Perform data analysis to support configuration and customization decisions 
Analyze and document business processes, workflows, and system interactions 
Translate requirements into design models and support the overall build process 
Design and execute training and user acceptance testing (UAT) 
Coordinate with developers and client teams to ensure thorough testing 
Track, report, and ensure timely resolution of defects 
Support development teams in troubleshooting and improving ServiceNow solutions 
Analyze system performance issues and recommend enhancements 
Work with clients to identify automation opportunities and define functional requirements 
Evaluate platform performance and recommend improvements
Required Qualifications 
3&ndash;7 years of hands-on ServiceNow experience including business analysis, solutioning, design, configuration, testing, and troubleshooting 
4+ years of experience in business analysis 
2+ years in a senior or lead role 
Hands-on experience across multiple ServiceNow modules, including ITSM and at least one of the following: FSM, HRSD, ITOM, or WSD 
Experience leading or supporting full lifecycle ServiceNow implementations from requirements through deployment 
Strong experience writing Agile user stories and working within Scrum teams 
Strong analytical skills with the ability to break down complex requirements 
Experience leading requirements workshops and facilitating stakeholder discussions 
Excellent communication skills with the ability to work across technical teams and business stakeholders, including senior leadership 
Strong organizational and time management skills with the ability to manage multiple priorities independently
Required Education 
Bachelor's degree in Business Administration or a related field, or 4+ years of relevant work experience in lieu of a degree
Certifications Required 
ServiceNow Certified System Administrator (CSA) 
Certified Scrum Master (CSM) or equivalent Scrum certification
Certifications Desired 
Certified Implementation Specialist (CIS) in ServiceNow 
ITIL Foundation or similar frameworks such as COBIT, VeriSM, IT4IT, or Lean IT
Benefits 
Medical (PPO/HDHP), Dental, Vision 
STD, LTD, LifeAD&amp;D 
FSA and HSA 
PTO, Holidays, Sick Leave 
401(k) with Employer Match 
EAP and Discount Programs
About CRI Advantage 
CRI Advantage has delivered innovative IT and business solutions for more than 30 years, serving public and private sector clients with a strong commitment to technical excellence and customer success. We are also proud to be a three-time ServiceNow Partner, reflecting our continued growth and expertise within the ServiceNow ecosystem.</div>

Sr. ServiceNow Solution BA

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