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technical support representative - power systems relaying Jobs in Boise

technical support specialist

Xylem

<div>Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role
Ready to launch your career at the intersection of cloud technology, data, and business impact? Xylem is seeking a Cloud Operations Engineer to join our Global Cloud Infrastructure team within the Xylem Global Solutions Operations organization. In this role, you will help teams across the enterprise leverage public cloud platforms and cloud-based technologies securely, reliably, and cost-effectively. You will transform cloud data into actionable insights, support operational processes, and contribute to the continuous improvement of cloud services across the organization.
Working alongside experienced cloud engineers and managers, you will develop hands-on expertise in cloud operations, FinOps, data analytics, reporting, service support, and emerging AI technologies. If you are analytical, customer-focused, eager to learn, and excited by cloud innovation, we encourage you to apply.
Core Responsibilities
Create and maintain cloud cost, utilization, operational readiness, security, and performance dashboards that provide actionable insights for business and technology stakeholders.
Analyze cloud billing and usage data, identify trends and optimization opportunities, and support FinOps reporting, cost allocation, forecasting, and chargeback/showback processes.
Support cloud operations by managing access requests, resolving routine service issues, and coordinating escalations with engineering teams and technology vendors.
Contribute to the modernization of reporting processes by transitioning spreadsheet-based reporting into enterprise data warehouse and business intelligence solutions.
Evaluate emerging cloud and AI technologies, assist with proof-of-concept initiatives, and help establish governance, operational standards, and adoption frameworks.
Maintain accurate documentation, track work through Jira, and collaborate with cloud providers, finance partners, and internal stakeholders to improve service delivery and operational efficiency.
Required Qualifications<ul><li>
Bachelor's degree in Computer Science, Information Systems, Data Analytics, Finance, or a related field; or an equivalent combination of education, technical training, internship experience, and/or relevant work experience.</li><li>
Foundational understanding of cloud computing, monitoring and logging platforms, source code repositories, data processing, and IT service support concepts.</li><li>
Strong proficiency with Microsoft Excel, including formulas, lookups, pivot tables, data validation, and data analysis techniques.</li><li>
Demonstrated analytical, problem-solving, and attention-to-detail skills with the ability to interpret and validate data.</li><li>
Strong written and verbal communication skills with the ability to effectively engage both technical and non-technical audiences.</li><li>
Ability to learn new technologies, manage multiple priorities, document work accurately, and meet recurring deadlines.</li><li>
Strong customer-service orientation, teamwork, organizational skills, and ability to work effectively in a collaborative environment.</li><li>
Ability to participate in an on-call rotation if required by the business.</li></ul>
Preferred Qualifications<ul><li>
Coursework, internship experience, certifications, or hands-on exposure related to AWS, Microsoft Azure, Google Cloud Platform (GCP), FinOps, data analytics, or IT service management.</li><li>
Experience with SQL, Power BI or other data visualization tools, and basic scripting using Python or PowerShell.</li><li>
Familiarity with cloud cost management concepts, including tagging strategies, forecasting, cost allocation, optimization, showback, and chargeback methodologies.</li><li>
Experience using Jira, Confluence, Datadog, Sumo Logic, JFrog, Bitbucket, GitHub Copilot, or similar operational and collaboration platforms.</li><li>
Understanding of Agile methodologies and foundational project management concepts.</li></ul>
Additional Information
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit or stand, reach, bend, and move about the office.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a hybrid position and may require collaboration with local and remote teams.
The position may require occasional travel to Xylem offices, stakeholder locations, or vendor meetings.
Travel Requirements
Up to 10% travel.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.<div>
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.</div><div> 
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation</div></div>

Cloud Engineer

VELOX

<div>
 VELOX is hiring an AI Developer to help design and implement intelligent systems that enhance internal operations, client performance visibility, and automation across marketing channels. This is a full-time, in-house role based at our headquarters in Boise, Idaho.
 
 
 You will work closely with product engineers, data strategists, and executive leadership to build proprietary tools that transform how we and our clients interact with performance data. From natural language interfaces to predictive models, your contributions will accelerate VELOX's evolution into a platform-enabled growth engine.
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Research, design, and deploy AI/ML models that drive value across client-facing and internal applications
 </li>
 <li>
 Build tools that support predictive analytics, natural language querying, and campaign automation
 </li>
 <li>
 Collaborate with product and engineering teams to integrate AI functionality into web platforms
 </li>
 <li>
 Integrate AI solutions with our PHP/Laravel backend and MySQL databases via REST APIs or microservices
 </li>
 <li>
 Write clean, scalable code for inference pipelines, model training, and testing environments
 </li>
 <li>
 Monitor model performance and retrain or refine when necessary
 </li>
 <li>
 Stay ahead of LLMs, vector DBs, and open-source innovations to enhance our AI roadmap
 </li>
 <li>
 Contribute to a long-term AI strategy that makes VELOX more automated, intelligent, and insightful
 
 
 </li>
 </ul>
 
 Required Technical Experience
 
 
 
 <ul>
 <li>
 Strong proficiency in Python (Pandas, NumPy, scikit-learn, etc.)
 </li>
 <li>
 Experience with deep learning frameworks such as TensorFlow or PyTorch
 </li>
 <li>
 Hands-on experience with natural language processing, retrieval-augmented generation (RAG), or LLMs (e.g., OpenAI, Claude, Mistral)
 </li>
 <li>
 Understanding of data pipelines, model deployment, and performance monitoring
 </li>
 <li>
 Experience working with APIs and integrating ML models into production systems
 </li>
 <li>
 Familiarity with vector databases (e.g., Pinecone, Weaviate, FAISS) and embedding generation
 </li>
 <li>
 Comfort working in cloud environments (GCP, AWS, or Azure)
 
 
 </li>
 </ul>
 
 Bonus Experience
 
 
 
 <ul>
 <li>
 Experience integrating AI/ML models or automation with Laravel (PHP) and MySQL
 </li>
 <li>
 Experience delivering AI-powered features in modern web apps, particularly with React or similar JavaScript frameworks
 </li>
 <li>
 Experience building tools with LangChain, LlamaIndex, or similar frameworks
 </li>
 <li>
 Exposure to marketing data (GA4, Search Console, paid media platforms) and attribution models
 </li>
 <li>
 Prior experience with automation platforms (e.g., n8n, Zapier, Make.com)
 </li>
 <li>
 Interest in product strategy, UX, and cross-functional collaboration
 
 
 </li>
 </ul>
 
 Ideal Candidate Profile
 
 
 
 <ul>
 <li>
 Curious and experimental, but focused on solving practical business problems
 </li>
 <li>
 Comfortable balancing research with production timelines
 </li>
 <li>
 Excellent at breaking complex systems into testable components
 </li>
 <li>
 Strong communicator, especially when explaining AI models and limitations to non-technical stakeholders|
 </li>
 <li>
 Ready to help shape the AI roadmap of a growing, high-performance company
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Computer Science, Data Science, or a related field
 </li>
 <li>
 3+ years of experience in applied AI/ML roles
 </li>
 <li>
 Track record of launching AI tools or systems into production
 </li>
 <li>
 Experience working in a digital agency or marketing analytics environment is a plus
 
 
 </li>
 </ul>
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Competitive compensation and performance bonuses
 </li>
 <li>
 Health insurance &amp; 401k options
 </li>
 <li>
 Paid vacation and holidays
 </li>
 <li>
 Casual dress and regular team events
 </li>
 <li>
 On-site gym and personal trainer access
 </li>
 <li>
 Kombucha on tap
 
 
 </li>
 </ul>
 
 VELOX Culture
 
 
 
 We're kind of like one big (or small depending on where you're from) family. We like to work hard and have fun. We're serious about getting it right and have a lot of laughs along the way. Accountability is huge for us because the buck stops here. We don't make excuses. We're persistent and persuasive, thrive on strategy, and always striving for greatness is the name of our game.
</div>

Artificial (AI) Engineer

Applied Materials

<div>Who We Are 
 
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world&rsquo;s technology. 
 
What We Offer 
 
Salary:
$70,000.00 - $95,500.00
Location:
Boise,ID
You&rsquo;ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible&mdash;while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We&rsquo;re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .
Key Responsibilities
1. Understand and resolve Applied Materials&rsquo; equipment software application and systems issues of low complexity with some supervision.
2. Provides customer software support via Software Ticketing system.
3. Provides assistance in analysis of software issues reported on customer tools by field engineers.
 
Aligns and delivers in line with group objectives.
4. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.
5. Take all company level trainings and certifications needed for gaining specific product knowledge.
6. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.
Functional Knowledge
<ul><li>Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.
</li></ul>Business Expertise
<ul><li>Applies general knowledge of business developed through education or past experience.
</li></ul>Leadership
<ul><li>No supervisory responsibilities; accountable for developing technical contribution.
</li></ul>Problem Solving
<ul><li>Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
</li></ul>Impact
<ul><li>Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.
</li></ul>Interpersonal Skills
<ul><li>Exchanges straightforward information, asks questions and checks for understanding.
</li></ul>Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Relocation Eligible:
No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.</div>

Global Support Support Engineer I

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3 technical support specialist jobs In Boise

Cloud Engineer

Artificial (AI) Engineer

Global Support Support Engineer I