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technical support specialist

Cronysoft

<p>Role Summary</p><p>We are looking for a <b>Senior Technical Support Engineer</b> with hands‑on experience in <b>Point of Sale (POS) systems, retail backoffice platforms, and multi‑location IT infrastructure</b>. You will be the escalation point for technical issues involving <b>database sync failures, network outages between stores, POS peripheral malfunctions, and backoffice data integrity problems</b>.</p><p><b>Key Responsibilities POS &amp; Retail Environment</b></p><ul><li>Diagnose and resolve <b>POS software issues</b> (freezes, sync errors, printing failures, scanner/cash drawer problems).</li><li>Troubleshoot <b>receipt printers, barcode scanners, cash drawers, customer displays, and POS touchscreen calibration</b>.</li><li>Resolve <b>offline mode vs online sync conflicts</b> &ndash; ensure sales data is not lost when connectivity is restored.</li><li>Guide store managers through <b>end‑of‑day closure, Z‑report generation, and sales reconciliation</b> when errors occur.</li></ul><p><b>Backoffice &amp; Server Infrastructure</b></p><ul><li>Troubleshoot <b>backoffice applications</b> (product management, inventory adjustments, pricing updates, customer loyalty).</li><li>Investigate <b>data mismatches</b> between POS and backoffice (e.g., stock levels, sales totals, tax settings).</li><li>Support <b>MS SQL Server databases</b> &ndash; check transaction logs, query performance, backup/restore, and scheduled jobs.</li><li>Manage <b>Windows Server</b> roles: Active Directory, DNS, DHCP, File Server, Remote Desktop Services.</li><li>Act as <b>final escalation point</b> before development team &ndash; reproduce issues, gather logs, and provide clear technical summaries.</li></ul><p>Required Skills &amp; ExperienceMust‑have</p><ul><li>5+ years in <b>technical support, with at least 3 years focused on POS/retail systems</b>.</li><li>Strong understanding of <b>Windows Server (2016/2019/2022)</b>, <b>MS SQL Server</b>, <b>Active Directory</b>, <b>DNS</b>, <b>DHCP</b>.</li><li>Experience with <b>remote support tools</b> (RDP, TeamViewer, AnyDesk, or similar).</li><li>Working knowledge of <b>firewalls, VPNs, TCP/IP, VLANs</b> in retail environments.</li><li>Ability to explain technical issues to <b>non‑technical retail managers</b> (calm, clear, professional).</li><li>Excellent <b>spoken and written English</b> &ndash; fluency as per your requirement.</li></ul><p>Strongly preferred</p><ul><li>Experience with <b>ERP integration</b> (e.g., SAP, Oracle, Microsoft Dynamics, or local ERPs).</li><li>Knowledge of <b>virtualization</b> (VMware, Hyper‑V) for backoffice servers.</li><li>Previous work in a <b>software house or retail tech provider</b>.</li></ul><p><b>Shift time: 7:00 PM - 4:00 AM</b></p><p><b>Send your Resume to Recruiter@cronysoft.com</b></p><p>Pay: From Rs99,999.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist ( Night Shift )

Hiring Talent

<p>A fast paced startup Company is hiring a User Support Specialist.</p><p><b>Job Type:</b> Full-time, onsite</p><p><b>Shift Timings:</b> 6 pm to 2 am</p><p><b>Location:</b> Shahrah-e-Faisal, Karachi</p><p><b>Industry:</b> AI / Fintech</p><p><b>Responsibilities:</b></p><p>&middot; Respond to user queries promptly and professionally via email, chat, and phone</p><p>&middot; Troubleshoot and resolve user issues &mdash; account access, app behavior, billing questions, and feature guidance</p><p>&middot; Escalate technical bugs and edge cases to the engineering team with clear, reproducible descriptions</p><p>&middot; Maintain and update help documentation, FAQs, and canned responses as the product evolves</p><p>&middot; Track recurring issues and surface patterns to product and engineering to drive improvements</p><p>&middot; Guide users through onboarding, feature adoption, and account setup</p><p>&middot; Follow up on resolved issues to ensure user satisfaction and close the loop</p><p><b>Requirements:</b></p><p>&middot; 1-2 years in a customer support, help desk, or user-facing role</p><p>&middot; Excellent written communication &mdash; clear, concise, and professional tone in every interaction</p><p>&middot; Strong verbal communication &mdash; able to articulate issues and solutions clearly</p><p>&middot; Empathetic and patient &mdash; able to handle frustrated users with composure and care</p><p>&middot; Detail-oriented &mdash; able to document issues clearly and follow through on resolutions</p><p>&middot; Comfortable learning new software tools quickly and navigating technical products</p><p>&middot; Organized and self-driven &mdash; able to manage multiple conversations and prioritize effectively</p><p>Interested candidates may apply.</p><p>Application Question(s):</p><ul><li>Are you comfortable working onsite from 6 pm to 2 am ?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>User Support : 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English fluently (Preferred)</li></ul><p>Work Location: In person</p>

User Support Specialist

TGT Nexus Pvt Ltd

<p><b>About the Role</b></p><p>Carmentined is looking for a professional and customer-focused <b>International Support Specialist</b> to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul><p><b>Requirements</b></p><ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul><p>Pay: Rs45,000.00 - Rs79,000.00 per month</p><p>Work Location: In person</p>

International Support Specialist (US Market – Night Shift)

Utopia Fulfillment

<p>This is a full-time, on-site role for a Customer Support Specialist (Chat &amp; Chat) based in the Karachi Division. Responsibilities include providing excellent customer support through chat, resolving customer inquiries efficiently, ensuring high levels of customer satisfaction, and addressing technical support requests. The role requires analyzing customer feedback to improve the support process and overall experience.</p><p><b>Responsibilities:</b></p><ul><li>Handle inbound and outbound calls, primarily supporting Amazon customers and B2B clients</li><li>Manage live chat support across multiple platforms, including Amazon, TikTok Shop, Walmart, eBay, and Temu</li><li>Oversee and process returns and refund-related queries across all platforms</li><li>Ensure timely, accurate, and effective resolution of customer inquiries and complaints</li><li>Deliver high levels of customer satisfaction and service quality at all times</li><li>Coordinate with internal teams for order updates and issue resolution</li><li>Monitor performance metrics and ensure adherence to SLAs and KPIs</li><li>Handle escalations professionally and provide effective solutions</li></ul><p><b>Requirements:</b></p><ul><li>Excellent verbal and written communication skills in English</li><li>Prior experience with Amazon, TikTok Shop, Walmart, eBay, or Temu is a strong advantage</li><li>Strong problem-solving, multitasking, and analytical skills</li><li>Ability to work under pressure and meet time-sensitive targets</li><li>Flexibility to work in shifts, including night shifts if required</li><li>Familiarity with customer service tools and CRM systems is preferred</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support Specialist (Call & Chat)

<p><b>About the Role</b></p><p>Carmentined is looking for a professional and customer-focused <b>International Support Specialist</b> to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul><p><b>Requirements</b></p><ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul><p>Pay: Rs55,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Experience International Sales Agents - US Time Zone - Onsite

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
ABOUT THE TEAM</b></p></div><div><p>
The Customer Support &amp; Monitoring (CSM) Team is part of the Customer Success Operations (CSOT) group within ASTRO IT, Andromeda's enterprise IT function. Managed by Ryan Singh, this team is at the forefront of Andromeda's customer-first IT philosophy &mdash; delivering Tier 1 support, proactive monitoring, and meaningful customer engagement across the organization.</p></div><div><p>
The CSM Team operates with a service-oriented mindset, serving as a key touchpoint between Andromeda's IT capabilities and its business users. We believe every interaction is an opportunity to build trust, solve problems, and raise the bar for customer satisfaction.</p></div><p></p><div><p><b>
ROLE OVERVIEW</b></p></div><div><p>
As an IT Support Specialist on the CSM Team, you will be a frontline champion of the customer experience &mdash; supporting Andromeda employees across North America from Pakistan. You will provide responsive Tier 1 IT and security support, monitor system alerts and signals, and own the end-to-end ticket lifecycle from creation through resolution.</p></div><div><p>
This is a full-time remote position based in Pakistan. As part of the team, you will work in shifts, and your schedule will rotate each quarter to support a variety of customers. You will collaborate in real time with colleagues and customers in North America. Excellent English communication skills&mdash;both written and spoken&mdash;are essential to succeed in this role.</p></div><p></p><div><p><b>
KEY RESPONSIBILITIES</b></p></div><div><p><b>
Tier 1 IT &amp; Security Support</b></p></div><div><ul><li><p>
Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.</p></li></ul></div><div><ul><li><p>
Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.</p></li></ul></div><div><ul><li><p>
Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.</p></li></ul></div><div><ul><li><p>
Uphold and reinforce security best practices in every customer interaction.</p></li></ul></div><div><p><b>
Monitoring &amp; Alert Response</b></p></div><div><ul><li><p>
Monitor IT alerts, signals, and dashboards to identify and address potential issues before they impact end users.</p></li></ul></div><div><ul><li><p>
Respond promptly to triggered alerts, assess severity, and initiate appropriate response actions.</p></li></ul></div><div><ul><li><p>
Maintain awareness of the health of the Andromeda IT environment and contribute to a culture of proactive operations.</p></li></ul></div><div><p><b>
Ticket Management</b></p></div></div><div><div><ul><li><p>
Create, categorize, prioritize, and triage incoming support tickets in accordance with established SLAs and team processes.</p></li></ul></div><div><ul><li><p>
Maintain accurate and up-to-date ticket documentation throughout the lifecycle of each request.</p></li></ul></div><div><ul><li><p>
Identify patterns in ticket volume or recurring issues and surface insights for process improvement.</p></li></ul></div><div><p><b>
Customer Engagement &amp; Outreach</b></p></div><div><ul><li><p>
Proactively engage customers through outreach initiatives, check-ins, and follow-ups to ensure ongoing satisfaction and issue resolution.</p></li></ul></div><div><ul><li><p>
Deliver clear, approachable IT training and guidance to end users, empowering them to get the most from Andromeda's technology environment.</p></li></ul></div><div><ul><li><p>
Build strong relationships with business users, acting as a trusted IT partner and advocate.</p></li></ul></div><div><ul><li><p>
Gather and relay customer feedback to help continuously improve CSM Team processes and service delivery.</p></li></ul></div><p></p><div><p><b>
QUALIFICATIONS</b></p></div><div><p><b>
Required</b></p></div><div><ul><li><p>
1&ndash;3 years of experience in an IT support, helpdesk, or service desk role.</p></li></ul></div><div><ul><li><p>
Solid foundation in Tier 1 troubleshooting across Windows endpoints, Microsoft 365, and common business applications.</p></li></ul></div><div><ul><li><p>
Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).</p></li></ul></div><div><ul><li><p>
Strong communication skills &mdash; written and verbal &mdash; with a genuine passion for helping people.</p></li></ul></div><div><ul><li><p>
Ability to manage competing priorities in a fast-paced environment with professionalism and composure.</p></li></ul></div><p></p><div><p><b>
Preferred</b></p></div><div><ul><li><p>
Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.</p></li></ul></div><div><ul><li><p>
Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.</p></li></ul></div><div><ul><li><p>
Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.</p></li></ul></div><div><ul><li><p>
Uphold and reinforce security best practices in every customer interaction.</p></li></ul></div></div><div><div><ul><li><p>
End-user support across mixed environments &ndash; strong Windows experience, with working knowledge of macOS (especially in Microsoft 365-heavy setups).</p></li></ul></div><div><ul><li><p>
Microsoft 365 core services &ndash; proficient in Outlook, Teams, OneDrive, SharePoint, and fundamental Azure AD/Entra concepts (users, groups, devices, MFA).</p></li></ul></div><div><ul><li><p>
Experience working with AI prompts and evaluating outcomes &ndash; ability to craft effective prompts, assess result quality, and apply outputs responsibly in a business or IT context.</p></li></ul></div><p></p><div><p><b>
PAKISTAN LOCATION &amp; EST HOURS REQUIREMENTS</b></p></div><div><p>
This position is specifically posted for candidates based in Pakistan. The following requirements are non-negotiable and central to performing the role effectively:</p></div><div><ul><li><p><b>
English Proficiency (Written):</b><b> </b>Exceptional written English is mandatory. You will communicate daily with North American colleagues and customers via ticketing systems, email, chat, and documentation. All written communications must be professional, clear, and precise &mdash; free of grammatical errors. You will be evaluated on written English proficiency during the hiring process.</p></li></ul></div><div><ul><li><p><b>
English Proficiency (Spoken):</b><b> </b>Strong spoken English is required. You will participate in video meetings, calls, and live chat with English-speaking customers and team members throughout your workday. The ability to convey technical information confidently and clearly in spoken English is essential.</p></li></ul></div><div><ul><li><p><b>
EST Hours:</b><b> </b>You must be available to work during core Eastern Standard Time (EST) business hours. Andromeda's customers and stakeholders operate during North American business hours, and real-time collaboration during those hours is a core requirement of this role. EST is UTC-5 (standard time) / UTC-4 (Eastern Daylight Time). Your primary working hours will generally align to 9:00 AM &ndash; 6:00 PM EST.</p></li></ul></div><div><ul><li><p><b>
On-Call Availability:</b><b> </b>Ability to participate in a rotating on-call schedule to help ensure continuous coverage for Andromeda's operations, including outside standard EST business hours on occasion.</p></li></ul></div><div><ul><li><p><b>
Schedule Flexibility:</b><b> </b>Willingness and ability to adapt your work schedule to accommodate shifting business needs, urgent issues, or time-sensitive projects as required.</p></li></ul></div><div><ul><li><p><b>
Management Reporting:</b><b> </b>Pakistan-based staff report to Asif Khan (Manager, Acquisition Integration and Pakistan IT Operations) for management, mentoring, and professional development, while receiving technical task direction from CSM Team leads and product owners.</p></li></ul></div><p></p><div><p><b>
SKILLS THAT SET YOU APART</b></p></div><div><ul><li><p>
Excellent written and spoken English &mdash; the ability to communicate clearly and professionally in all customer interactions is essential and considered a primary competency for this role.</p></li></ul></div><div><ul><li><p>
Exceptional documentation skills &mdash; able to produce thorough, accurate, and well-structured records of issues, resolutions, and processes.</p></li></ul></div><div><ul><li><p>
Outstanding customer service orientation with a demonstrated ability to deliver a warm, professional experience to every user.</p></li></ul></div><div><ul><li><p>
Strong ability to investigate, troubleshoot, and resolve technical issues independently and systematically.</p></li></ul></div><div><ul><li><p>
Ability to communicate complex technical information in plain, user-friendly language, adapting tone and detail for both technical and non-technical audiences.</p></li></ul></div><div><ul><li><p>
Highly self-motivated and self-directed, with keen attention to detail and the ability to manage workload without close supervision.</p></li></ul></div><div><ul><li><p>
Comfortable working within a diverse, geographically distributed team across multiple time zones and cultural contexts.</p></li></ul></div></div><p></p><div><div><p><b>
WHAT SUCCESS LOOKS LIKE</b></p></div><div><p>
In this role, you will be measured not just by ticket closure rates, but by the quality of the experience you create for every customer you support. A successful CSM Team member:</p></div><div><ul><li><p>
Resolves issues quickly and thoroughly, with empathy and clarity.</p></li></ul></div><div><ul><li><p>
Anticipates problems through proactive monitoring rather than waiting to react.</p></li></ul></div><div><ul><li><p>
Communicates in clear, professional English that instills confidence in every customer interaction.</p></li></ul></div><div><ul><li><p>
Leaves every customer interaction better than they found it.</p></li></ul></div><div><ul><li><p>
Contributes to a team culture of accountability, improvement, and shared purpose.</p></li></ul></div><div><ul><li><p>
Is fully present and engaged during EST business hours, collaborating in real time with the broader ASTRO team.</p></li></ul></div><p></p><div><p><b>
OUR CULTURE &amp; VALUES</b></p></div><div><p>
The ASTRO IT team is committed to delivering reliable, secure, and scalable technology solutions with a customer-focused, service-oriented mindset. The CSM Team embodies this mission every day &mdash; going above and beyond to ensure that every Andromeda employee has the support they need to do their best work.</p></div><div><p>
We value curiosity, ownership, collaboration, and a relentless focus on the customer experience. Pakistan-based team members are full and valued members of the ASTRO family, and we invest in your growth, mentorship, and professional development.</p></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

IT Support Engineer

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division:</b><br>
Campana Systems is a software development company based in Waterloo, Ontario. Our flagship product, AXIS, provides an industry-leading ERP solution for Auto Club organizations across North America.<br>
In 2014, Campana was acquired by Constellation Software Inc.'s Perseus Operating Group. As part of the Constellation family, we continue to provide the specialization and individual attention customers expect while benefiting from the support and best practices of an international provider of enterprise software.</p></div><p></p><div><p><b>
Division Link</b>: https://campana.com/</p></div><p></p><div><p><b>
The Position:</b></p></div><div><p>
Campana is looking for an Application Support Specialist (L2), who has hands on experience with customer support, or development. The role is dynamic and not limited to a single application that provides the learning opportunity on different platforms and technologies. Working out of the Contour Software Karachi office, the successful hire will collaborate with team members located in the same office as well as those located in North America.</p></div><p></p><div><p><b>
Key Responsibilities</b></p></div><div><ul><li><p>
Provide <b>advanced L2 application support</b> across the AXIS platform, including Membership, Travel, Financials, and related modules</p></li></ul></div><div><ul><li><p><b>
Own and drive issue resolution end-to-end</b>: from intake, triage, root cause analysis, through to resolution and validation</p></li></ul></div><div><ul><li><p>
Perform <b>deep troubleshooting</b> using logs, database queries, and system behavior analysis to identify functional and technical defects</p></li></ul></div><div><ul><li><p><b>
Analyze data inconsistencies and transactional issues</b> (e.g., financial postings, batch processing, integrations) and correct or escalate as needed</p></li></ul></div><div><ul><li><p>
Collaborate closely with <b>development, QA, architecture, and product teams</b> to reproduce issues, define fixes, and validate outcomes</p></li></ul></div><div><ul><li><p><b>
Review and interpret application code</b> (where required) to support debugging and accelerate resolution</p></li></ul></div><div><ul><li><p>
Support and monitor <b>system integrations</b> (e.g., APIs, third-party platforms, data exchanges) and troubleshoot failures or data mismatches</p></li></ul></div><div><ul><li><p>
Contribute to <b>incident management and prioritization</b>, ensuring timely response to high-impact production issues</p></li></ul></div><div><ul><li><p>
Maintain clear and consistent <b>communication with internal teams and customers</b>, including status updates, root cause explanations, and resolution timelines</p></li></ul></div><div><ul><li><p>
Identify recurring issues and contribute to <b>problem management</b>, including documenting known errors and recommending long-term fixes</p></li></ul></div><div><ul><li><p>
Create and maintain <b>knowledge base articles, troubleshooting guides, and support documentation</b></p></li></ul></div><div><ul><li><p>
Support <b>performance and stability monitoring</b>, proactively identifying risks or degradation in the system</p></li></ul></div><div><ul><li><p>
Provide input on <b>process improvements, tooling, and automation opportunities</b> to increase support efficiency and reduce manual effort</p></li></ul></div><div><ul><li><p>
Participate in <b>after-hours or critical incident support</b>, when required, to ensure system reliability for customers</p></li></ul></div></div><p></p><div><div><p><b>
Required Skills and Experience:</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree in Computer Science</p></li></ul></div><div><ul><li><p>
5+ years of L2+ Application Support or Software Development experience, preferably in the software industry</p></li></ul></div><div><ul><li><p>
Passionate about providing remarkable service</p></li></ul></div><div><ul><li><p>
Experience in working with Agile methodologies (Kanban or SCRUM)</p></li></ul></div><div><ul><li><p>
High motivation for problem solving, with ability to learn and think critically on the fly</p></li></ul></div><div><ul><li><p>
Superior problem-solving skills with the ability to think outside the box to ensure excellent customer service</p></li></ul></div><div><ul><li><p>
Superior communication (written and verbal) and interpersonal skills in the English language</p></li></ul></div><div><ul><li><p>
Working experience with business or ERP applications would be considered an asset</p></li></ul></div><div><ul><li><p>
Knowledge of accounting principles a plus</p></li></ul></div><div><ul><li><p>
Exposure to Databases (MySQL, SQLite, ISAM)</p></li></ul></div><div><ul><li><p>
Experience with Universe DB would be an asset</p></li></ul></div><div><ul><li><p>
Organizational skills and ability to manage multiple priorities and deadlines</p></li></ul></div><div><ul><li><p>
Determination to learn and develop continually as the business grows</p></li></ul></div><div><ul><li><p>
Ability to learn/read software code would be considered an asset</p></li></ul></div><div><ul><li><p>
Experience with Azure Cloud Environments would be an asset</p></li></ul></div><div><p>
 <b>Work Shift:</b></p></div><div><p>
6 AM to 3 PM Pacific Time (6 PM &ndash; 3 AM Pakistan Standard Time)</p></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Application Support Specialist (L2)

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