customer success specialist Jobs in Karachi

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technical support specialist

ABIC

Job description:Hiring for Software Support Executive (ERP)Shift: NightLocation: DHA Phase II, KarachiResponsibilities<ul><li>Provide first-line technical support to software users via phone, email, or chat.</li><li>Diagnose and troubleshoot software-related issues reported by users.</li><li>Guide users through step-by-step solutions for software problems.</li><li>Escalate complex issues to higher-level technical support or development teams.</li><li>Document and track issues reported by users in the support ticketing system.</li><li>Create and maintain knowledge base articles and FAQs to assist users.</li><li>Collaborate with product development teams to improve software based on user feedback.</li><li>Conduct training sessions for new users and provide ongoing support.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field will be a plus.</li><li>Previous experience in software support or a related role.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to explain technical issues in a simple and understandable manner.</li><li>Familiarity with ticketing systems and CRM tools.</li></ul>.Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Software Support Executive

Minerva Research Solutions

<div><h2 class="jobSectionHeader">Job description</h2>
Minerva Research Solutions is a clinical trial management service provider. We aim to transform the landscape of healthcare and research with our quality clinical services. We support the biotech, medical, and pharma industries through all phases of the clinical trial lifecycle.
Our services include Data Operation, Recruitment Services, and Regulatory. Our goal is to speed up the lifecycle of novel therapies through streamlined processes, stringent timelines &amp; real-time solutions. Our clinical trial support services &amp; consultations are tailored to foster your product and requirements. 
 
We aim to deliver high-quality data and solutions to make your clinical trials a success. We follow stringent FDA and GCP regulations throughout all phases of the clinical trial process. 
 
Minerva Research Solution is looking for dynamic individuals in the role of Patient Enrollment Specialist responsible for screening new leads, conducting follow-ups, and documenting participants for assigned active clinical trials. This specialist contributes significantly to clinical trials by building a comprehensive database in the Clinical Trial Management System (CTMS) of willing and qualified study volunteers.
Industry:<ul><li>
Information Technology &amp; Services</li><li>
Hospital &amp; Health Care</li><li>
Clinical-Trials and Research Industry</li></ul>
Key Responsibilities:<ul><li>
Conduct phone interviews and screenings for prospective clinical study participants in US.</li><li>
Maintain an organized database of clinical study participants.</li><li>
Develop outreach strategies to enhance participant recruitment.</li><li>
Interact directly with study participants via phone calls, SMS, etc.</li><li>
Collaborate with Medical Staff (CRCs) to ensure adequate subject recruitment for each study.</li><li>
Enhance and maintain study documentation and volunteer records, including consent forms.</li><li>
Assist in sales, marketing, and outreach efforts as needed.</li><li>
Provide accurate study-related information to participants in US.</li><li>
Cultivate a safe, positive, and fast-paced work environment.</li><li>
Undertake other related duties and participate in special projects as assigned.</li></ul>
Behavioral Competencies:<ul><li>
Conceptual capability, problem-solving, and decision-making ability.</li><li>
Strong commitment to teamwork, work ethics, and etiquette.</li><li>
Effective planning and organizing skills with priority setting.</li><li>
Proactive knowledge and information sharing within the team.</li><li>
Customer-focused with strong communication skills.</li><li>
Active learning attitude with a continuous improvement mindset.</li></ul>
Minimum Qualifications:
Essential:<ul><li>
Bachelor&rsquo;s Degree in BDS, Pharm-D.</li><li>
Good knowledge of Clinical Trials.</li><li>
Computer literate with good knowledge of MS Office.</li><li>
Proficiency in the English language written and spoken both.(MANDATORY)</li><li>
Therapeutic Communication in English with US accent is preferred.</li><li>
6 months to 1 year experience in a relevant field.</li></ul>
Benefits:<ul><li>
Competitive salary with performance-based incentives.</li><li>
Quarterly performance bonus structure.</li><li>
Comprehensive medical health insurance for employees, spouses, and children.</li><li>
Employees' Old-Age Benefits Institution (EOBI) coverage.</li><li>
40-hour work week promoting work-life balance.</li><li>
Exposure to the US market and international clients.</li><li>
Professional learning, training, and career development opportunities.</li><li>
Generous annual leave and paid time off.</li><li>
Employee Assistance Program (EAP) supporting mental health and well-being.</li><li>
Modern office with an in-house fitness gym featuring cardio equipment.</li><li>
Recreation zone with table tennis, foosball, and snooker for relaxation and team engagement.</li><li>
Company-sponsored events, celebrations, and team-building activities.</li><li>
Inclusive, collaborative, and diverse workplace culture.</li><li>
Clear opportunities for career advancement and internal growth.</li><li>
Access to cutting-edge technology and modern workplace tools.</li><li>
Family-friendly policies, including parental leave.</li><li>
Transportation assistance for eligible employees.</li><li>
Employee recognition and rewards programs.</li><li>
Corporate social responsibility (CSR) and community engagement initiatives.</li></ul>
Openings:<ul><li>
Equal opportunity employers</li><li>
Full-time</li><li>
On-site job (Night shift)</li></ul> 
Work Schedule Timings:<ul><li>
Monday to Friday</li><li>
7 PM to 3 AM (transport facility provided for female staff only and allowance for male employees, additional night shift allowance)</li></ul>
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US Patient Enrollment Coordinator (Evening Shift)

Collabrains PVT LTD

Job Title: Content Specialist | Beginner to Intermediate Level | Full-Time | On-SiteBrand Republic is looking for a creative and detail-oriented Content Specialist with a passion for writing and SEO. If you enjoy crafting engaging content, optimizing websites for search engines, and staying updated with the latest digital marketing trends, we'd love to hear from you.Key Responsibilities<ul><li>Write high-quality, SEO-optimized content for websites, blogs, landing pages, social media, and marketing campaigns.</li><li>Conduct keyword research and implement on-page SEO best practices to improve search engine rankings.</li><li>Create engaging website, blog articles, product descriptions, and marketing content aligned with the brand voice.</li><li>Develop content calendars and assist in planning content strategies for multiple digital platforms.</li><li>Optimize existing content to improve organic traffic, search visibility, and user engagement.</li><li>Collaborate with the design and marketing teams to create compelling and impactful digital content.</li><li>Proofread and edit content to ensure clarity, accuracy, consistency, and grammatical correctness.</li><li>Research industry trends, competitors, and audience preferences to create relevant and valuable content.</li><li>Stay updated with SEO trends, search engine algorithm updates, and content marketing best practices.</li></ul>Requirements<ul><li>Beginner to intermediate level experience in content writing, copywriting, or SEO.</li><li>Strong command of written English with excellent grammar, editing, and proofreading skills.</li><li>Basic understanding of SEO principles, keyword research, and on-page optimization techniques.</li><li>Familiarity with tools such as Google Docs, Grammarly, Google Search Console, Google Analytics, Ahrefs, SEMrush, or similar tools is a plus.</li><li>Ability to conduct research and simplify complex topics into engaging, reader-friendly content.</li><li>Ability to work in a fast pace environment, manage multiple tasks and meet deadlines.</li></ul>What You'll Gain<ul><li>Professional learning and growth opportunities.</li><li>Hands-on experience with real-world SEO and content marketing projects.</li><li>Collaborative and supportive work environment.</li><li>Career progression based on performance.</li><li>Opportunity to work on diverse branding and digital marketing projects.</li></ul>Pay: Rs25,000.00 - Rs45,000.00 per monthWork Location: In person

Content Specialist| Full-Time | On-Site

TECHOMATRIX

We&rsquo;re Hiring: Senior International Sales Specialist (Night Shift)Location: F.B. Area, Block 10, KarachiShift: 9-hour shift between 6 PM &ndash; 6 AMWorking Days: 6 days a weekJob Type: Full-time, On-siteCompany: TechoMatrixwww.techomatrix.comAbout the RoleTechomatrix is seeking a International Sales Specialist to join our fast-growing team of global sales professionals. This role focuses on building and expanding strong business relationships with clients across the UK and USA, driving lead conversions, and closing high-value deals.The ideal candidate will have a strong command of international sales dynamics, the ability to understand client goals, and the drive to convert opportunities into long-term business partnerships.If you&rsquo;re ambitious, persuasive, and motivated by results; we want to hear from you.Key Responsibilities* Develop and execute strategic international sales plans to achieve and surpass monthly and quarterly revenue goals.* Engage and convert high-quality inbound and outbound leads from targeted international campaigns.* Build strong relationships with clients across the UK and USA, understanding their business goals and providing tailored digital solutions.* Conduct professional client meetings, consultations, and negotiations with clarity, confidence, and integrity.* Present service proposals aligned with client objectives across content, design, marketing, and development domains.* Maintain accurate lead, pipeline, and performance data using CRM tools to ensure consistent follow-ups and timely closures.* Collaborate closely with internal teams to ensure smooth project handovers, deliverables, and client satisfaction.* Evaluate sales performance metrics, identify trends, and recommend strategies for continuous improvement and growth.Requirements<ul><li>Minimum 3&ndash;5 years of proven success in international sales or client acquisition</li><li>Exceptional English fluency (spoken and written) with strong presentation and negotiation skills.</li><li>Deep understanding of global sales cycles, consultative selling, and client retention strategies.</li><li>Proficiency in using CRM tools, online communication platforms, and lead management systems.</li><li>Ambitious, self-motivated, and performance-driven individual who thrives on achieving and exceeding targets.</li></ul>What We Offer<ul><li>Market-competitive salary + lucrative commissions &amp; bonuses</li><li>Clear career growth opportunities with leadership potential</li><li>Medical insurance and additional employee benefits</li><li>Continuous professional development through training and mentorship</li><li>Collaborative, supportive, and performance-focused environment</li></ul>About TechomatrixTechomatrix is a forward-thinking software house providing digital solutions to clients across the UK, USA, Canada, Europe, and the Middle East.Our expertise spans across:<ul><li>Creative &amp; Research Content</li><li>Digital Marketing</li><li>Design &amp; Branding</li><li>Web and App Development</li></ul>At Techomatrix, we are bridging innovation and success; empowering global businesses through creativity, technology, and strategic excellence.Job Type: Full-timePay: Up to Rs130,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working onsite?</li><li>Can you commute to FB Area block 10?</li><li>Are you willing to work in night shift?</li></ul>Experience:<ul><li>International Sales: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

International Sales Specialist (Night Shift)

Mind's Eye Consultancy

Job SummaryWe are seeking a motivated and technically inclined Trainee Automation Sales Engineer to join our Industrial Automation Sales team. The selected candidate will receive hands-on training in industrial automation products, technical sales, customer relationship management, and business development. This role is ideal for fresh engineering graduates who are passionate about industrial technology and aspire to build a career in technical sales.Key Responsibilities<ul><li>Learn the company's automation products, solutions, and services.</li><li>Assist the Sales Engineers in identifying and developing new business opportunities.</li><li>Visit customers to understand their automation requirements under the guidance of senior engineers.</li><li>Prepare technical and commercial quotations.</li><li>Support proposal preparation, tender documentation, and bid submissions.</li><li>Coordinate with suppliers and principals for technical specifications and pricing.</li><li>Conduct product presentations and demonstrations for customers.</li><li>Maintain regular follow-up with prospective clients.</li><li>Build and maintain strong relationships with customers.</li><li>Coordinate with the Engineering and Projects teams for solution development.</li><li>Maintain accurate customer records and update the CRM system.</li><li>Monitor market trends, competitor activities, and customer requirements.</li><li>Participate in exhibitions, seminars, technical workshops, and customer events.</li><li>Achieve assigned sales targets and KPIs after the training period.</li><li>Prepare weekly sales activity reports and submit them to the reporting manager.</li><li>Ensure compliance with company policies and professional ethics.</li></ul>Products &amp; SolutionsThe trainee will receive training on one or more of the following:<ul><li>PLC (Programmable Logic Controllers)</li><li>HMI (Human Machine Interface)</li><li>SCADA Systems</li><li>Variable Frequency Drives (VFDs)</li><li>Servo Drives &amp; Motion Control</li><li>Industrial Sensors</li><li>Instrumentation</li><li>Industrial Networking</li><li>Control Panels (MCC, PCC, PLC Panels)</li><li>Energy Management Solutions</li><li>Industrial IoT (IIoT)</li><li>Industrial Automation Software</li></ul>Qualifications<ul><li>Bachelor's Degree in Electrical Engineering, Electronics Engineering, Mechatronics Engineering, Automation Engineering, or a related discipline.</li><li>Fresh graduates are encouraged to apply.</li><li>Candidates with up to 1 year of relevant experience may also be considered.</li></ul>Required SkillsTechnical Skills<ul><li>Basic understanding of PLC, HMI, SCADA, and industrial automation concepts.</li><li>Knowledge of electrical control systems and industrial instrumentation.</li><li>Ability to interpret electrical drawings and technical documents.</li><li>Proficiency in Microsoft Office applications.</li><li>Familiarity with AutoCAD or EPLAN will be an advantage.</li></ul>Work Location: In person

Trainee Automation Sales Engineer

MarketCube.io

Full Stack Developer (Node.js / React / GraphQL)Location: Karachi, Pakistan (On-site)About the Role:Market Cube is looking for an experienced Full Stack Developer to join our growing engineering team in Karachi. This is a hands-on role where you'll design, build and maintain scalable applications across multiple products, working with modern technologies including Node.js, React, GraphQL and Shopify.You'll work closely with the product and engineering teams to deliver high-quality software, solve complex technical challenges, and help mentor other developers.Key Responsibilities<ul><li>Design, develop and maintain scalable backend services using Node.js.</li><li>Build modern, responsive web applications using React.</li><li>Develop and maintain REST and GraphQL APIs.</li><li>Build and support Shopify integrations using the GraphQL Admin API, Webhooks, App Bridge and Polaris.</li><li>Develop business-critical functionality, including commission calculations, order splitting and payout logic, ensuring accuracy and reliability.</li><li>Contribute to multiple products across the Market Cube portfolio as business priorities evolve.</li><li>Troubleshoot production issues, resolve bugs, optimise application performance and investigate data-related problems.</li><li>Participate in code reviews and promote engineering best practices.</li><li>Mentor and support mid-level software engineers.</li></ul>Essential Requirements<ul><li>Minimum 5 years' professional software development experience.</li><li>Strong commercial experience with Node.js and JavaScript/TypeScript.</li><li>Strong experience building applications with React.</li><li>Experience designing and optimising PostgreSQL or MySQL databases, including schema design, indexing and query optimisation.</li><li>Experience developing REST APIs, GraphQL APIs, webhooks and asynchronous processing/queues.</li><li>Experience working across multiple applications, codebases or products.</li><li>Ability to translate business requirements into technical solutions with minimal supervision.</li><li>Strong analytical, problem-solving and debugging skills.</li><li>Excellent communication skills and the ability to collaborate within a cross-functional team.</li></ul>Desirable Skills<ul><li>Shopify app development experience.</li><li>E-commerce or multi-tenant SaaS experience.</li><li>Experience with AWS.</li><li>Docker and containerised application development.</li><li>CI/CD pipelines and automated deployment practices.</li></ul>What We Offer<ul><li>Opportunity to work on multiple innovative products using modern technologies.</li><li>A collaborative, supportive and highly skilled engineering team.</li><li>Exposure to challenging technical projects and real business impact.</li><li>Career progression and professional development opportunities.</li></ul>LocationThis is a full-time, on-site position based in Karachi, Pakistan.How to ApplyPlease send the following to Ali.haider@marketcube.io:<ul><li>Your CV.</li><li>Your GitHub profile (or a portfolio of relevant work).</li></ul>Applications submitted without a GitHub profile or relevant portfolio may not be considered.Job Type: Full-timeExperience:<ul><li>React, Node Js, Full Stack Development: 4 years (Required)</li></ul>Work Location: In person

Full Stack Developer (Node.js / React / GraphQL)

Siemens Energy

<div>A Snapshot of Your Day
As a Technical Associate &ndash; Software Engineer, you will be part of the Digital Transformation team, contributing to the development and enhancement of digital solutions that support project execution and business operations. Working alongside experienced software engineers, business analysts, and process experts, you will help design, develop, and maintain applications that improve project management, resource planning, procurement, logistics, engineering progress tracking, quality management, and EHS processes.
This role offers an excellent opportunity for recent graduates and early-career professionals to gain hands-on experience with enterprise application development, digital transformation initiatives, and modern software engineering practices within a global organization.
How You'll Make an Impact<ul>
<li>Develop and enhance business applications supporting project execution, resource planning, procurement, logistics, engineering, quality management, and EHS processes.
</li><li>Collaborate with business stakeholders to understand functional requirements and translate them into effective technical solutions.
</li><li>Participate in the design, development, testing, deployment, and maintenance of enterprise applications.
</li><li>Support the automation and digitalization of business processes to improve operational efficiency.
</li><li>Develop dashboards, reports, and data-driven solutions that support business decision-making.
</li><li>Participate in system integrations with enterprise platforms, databases, APIs, and external services.
</li><li>Troubleshoot, maintain, and optimize existing applications to improve reliability, performance, and scalability.
</li><li>Work within Agile development teams while adopting software engineering best practices.
</li><li>Collaborate with global teams on digital transformation initiatives and innovative technology solutions.
</li></ul>What You Bring
Education<ul>
<li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
</li></ul>Experience<ul>
<li>0&ndash;1 year of professional experience in software development.
</li><li>Internship, academic project, or personal project experience is highly welcomed.
</li><li>Exposure to enterprise application development or business process automation is an advantage.
</li></ul>Technical Skills<ul>
<li>Proficiency in at least one programming language such as Java, JavaScript, Python, C#, or a similar language.
</li><li>Knowledge of AI agents, intelligent automation, or system automation concepts is considered an advantage.
</li><li>Good understanding of software development fundamentals, including object-oriented programming (OOP), data structures, algorithms, and problem-solving techniques.
</li><li>Basic knowledge of SQL and relational databases.
</li><li>Familiarity with HTML, CSS, and JavaScript.
</li><li>Exposure to REST APIs, Git/GitHub, and version control tools.
</li><li>Basic understanding of cloud technologies is an advantage.
</li><li>Interest in digital transformation technologies and enterprise software development.
</li></ul>Soft Skills<ul>
<li>Strong analytical and problem-solving skills.
</li><li>Eagerness to learn new technologies and development frameworks.
</li><li>Excellent communication and teamwork abilities.
</li><li>Ability to work effectively in Agile and cross-functional environments.
</li><li>Strong attention to detail.
</li><li>Self-motivated with a proactive learning mindset.
</li><li>Adaptability in a dynamic and international environment.
</li><li>Strong sense of ownership and accountability.</li>
</ul>
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we&rsquo;re also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards<ul><li>
Working with a global team</li><li>
Opportunities to work on and lead a variety of innovative projects</li><li>
Possibility to take over further tasks within the company</li><li>
Supportive work culture</li><li>
Medical benefits
</li><li>Remote/Flexible work</li><li>
Time off/Paid holidays</li><li>
Parental leave</li><li>
Continual learning through the Learn@Siemens-Energy platform</li></ul><ul>
<li>e-Learning</li>
<li>Mentorship</li>
<li>Coaching</li>
<li> Open feedback culture</li></ul></div>

Technical Associate Software Engineer

Explore 28+ Technical support specialist in Karachi this August. Find roles across top companies and apply now to boost your career.