digital marketing specialist Jobs in Karachi

digital marketing specialist

talent acquisition specialist Jobs in Karachi

talent acquisition specialist

ac technician

after sales service specialist Jobs in Karachi

after sales service specialist

ai engineer / ai specialist Jobs in Karachi

ai engineer / ai specialist

technical support specialist

Robust Support and Solutions

<p>Robust Support &amp; Solutions is looking to hire &quot;Live Support Specialist&quot; for it's Karachi office.</p><p>Office Location: PECHS, BLOCK 6</p><p>Working Hours: 9PM to 6AM Pakistan time (Night Shift), 6 days a week</p><p>Key Responsibilities:<br/>As a Live Support Specialist, you will be responsible for managing key operational functions, including processing discounts and refunds, handling inventory audits, and facilitating various system transfers. You will support system maintenance, perform resets, and provide technical assistance to ensure efficient functionality.</p><p><b>Specific responsibilities include:</b></p><ul><li>Managing and auditing inventory processes.</li><li>Overseeing product life cycles, including End of Life (EOL) and aging products.</li><li>Processing refunds, discounts, and conducting financial reconciliations.</li><li>Providing technical support for system-related issues, such as email resets and account access problems.</li><li>Tracking shipments, monitoring open purchase orders, and resolving product-related disputes.</li><li>Compiling and maintaining detailed reports on inventory, transactions, and operational performance.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Proficiency in MS Office, especially Excel.</li><li>Strong organizational skills with the ability to multitask effectively.</li><li>Proactive and able to solve problems efficiently.</li><li>Excellent communication skills and attention to detail.</li><li>Ability to think creatively and find innovative solutions.</li></ul><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have good command on MS Excel Microsoft Excel skills (VLOOKUP &amp; XLOOKUP, Pivot Table Reports, Sumifs, Countifs, Conditional Formating &amp; Index-Match) ??</li><li>Please share your current/ last drawn salary and your salary expectations for this role?</li><li>Are you willing to do an ONSITE, night shift (9pm-6am, 6 days a week)?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>customer support/ inventory Management/ Supply Chain: 2 years (Required)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Live Support Specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:</div><div><div><br>
Bookassist</div> is an innovative, multi-award-winning industry leader in hotel booking and distribution software and online strategy. Bookassist provides both technology and online strategy for hotels, lowering costs and increasing direct online business. The award-winning Bookassist booking engine is the ideal SaaS solution for reservations automation, with PMS integration, agent/corporate login and loyalty modules. The cloud-based Distribution Manager is a world-class channel manager with dynamic margin optimization and GDS/IDS.</div><div>
Bookassist - We Make Your Bookings More Profitable</div><div>
Bookassist helps hotels increase direct bookings and profit. We combine leading technology and expert strategy to actively raise ROI and lower CPA.</div><div></div><div><div><div>
Position Overview<br>
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div></div><div></div><div><div>
Key Responsibilities</div></div><div><div>
Client Support &amp; Training</div></div><div><ul><li><div>
Answering general support queries from our hotel clients over phone and email</div></li></ul></div><div><ul><li><div>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</div></li></ul></div><div><ul><li><div>
Setting up of new offers, packages and ad hoc tasks in Bookassist reservation system</div></li></ul></div><div><ul><li><div>
Providing internal support for sales, account management and online marketing functions within the company</div></li></ul></div><div><ul><li><div>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</div></li></ul></div><div></div><div><div>
Technical Support &amp; Issue Resolution</div></div><div><ul><li><div>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</div></li></ul></div><div><ul><li><div>
Conduct research and analysis within internal data platforms to support problem-solving.</div></li></ul></div><div><ul><li><div>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</div></li></ul></div><div><div><br>
Internal Collaboration</div></div><div><ul><li><div>
Contribute to customer satisfaction metrics including NPS improvement efforts.</div></li></ul></div><div></div><div><div>
Job Requirements</div></div><div><div>
Core Skills</div></div><div><ul><li><div>
Strong written and verbal communication skills.</div></li></ul></div><div><ul><li><div>
Ability to deliver clear and accurate guidance to customers.</div></li></ul></div></div><div><div><ul><li><div>
Excellent problem-solving abilities and attention to detail.</div></li></ul></div><div><ul><li><div>
Ability to stay calm under pressure in a fast-paced environment.</div></li></ul></div><div><ul><li><div>
Strong computer proficiency and comfort with multi-system workflows.</div></li></ul></div><div></div><div><div>
Technical Competencies</div></div><div><ul><li><div>
Familiarity with CRM and customer support systems.</div></li></ul></div><div><ul><li><div>
Knowledge of booking systems, data platforms, or real estate datasets is an advantage.</div></li></ul></div><div></div><div><div>
Experience &amp; Education</div></div><div><ul><li><div>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</div></li></ul></div><div><ul><li><div>
Relevant third-level degree preferred.</div></li></ul></div><div></div><div><div>
Languages</div></div><div><ul><li><div>
Fluent written and spoken English</div></li></ul></div><div><ul><li><div>
Knowledge of Italian / German would be considered an Asset</div></li></ul></div><div></div><div><div>
Work Conditions</div></div><div><ul><li><div>
12 PM to 9 PM Pakistan Standard Time (9 AM to 5 PM European Standard Time)</div></li></ul></div><div><ul><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li></ul></div><div><ul><li><div>
Willingness to provide support outside standard business hours as needed.</div></li></ul></div></div><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Global Client Support Specialist (Italian/German)

abdul ghaffar

<p><b>Computer Science Undergraduate | CIT Diploma Holder | Entry-Level IT &amp; Software Support</b></p><p>Motivated and detail-oriented Computer Science student currently enrolled in BSCS (2nd Semester) with a completed 3-year Diploma in Computer Information Technology (CIT). Strong foundation in computer systems, programming fundamentals, digital tools, and technical support. Completed certified coursework in Creative Writing and Digital Literacy, enhancing communication, documentation, and technical reporting skills.</p><p>Seeking an entry-level position or internship in IT Support, Software Development, Data Entry, or Computer Operations where I can apply my technical knowledge and continue learning in a professional environment.</p><p><b>Technical Skills:</b></p><ul><li>MS Office (Word, Excel, PowerPoint)</li><li>Computer Hardware &amp; Software Troubleshooting</li><li>Basic Programming (C / C++ / Java / Python &mdash; add what you know)</li><li>Internet &amp; Email Management</li><li>Operating Systems (Windows)</li><li>Data Entry &amp; Documentation</li><li>Good Communication Skills</li><li>Technical Writing</li><li>Problem-Solving</li><li>Teamwork</li><li>Time Management</li><li>IT Support Assistant</li><li>Computer Operator</li><li>Data Entry Operator</li><li>Junior Software Developer</li><li>Web Developer (Intern)</li><li>IT Intern</li><li>Help Desk Support</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: Rs20,000.00 - Rs30,000.00 per month</p><p>Work Location: In person</p>

Remote job

MARS Healthcare Network

<p>The IT Service Desk is responsible for providing 24/7 support to internal users and external customers. The IT Help desk Executive will be responsible to provide technical support to internal, external users and clients as required. The Service Desk Executive will be considered as the firm&rsquo;s front liner and will be required to solve basic technical problems and provide support for all assigned areas.</p><p><b>Key Responsibilities:</b></p><ul><li>Responsible for Level 1 support to all clients and internal users&rsquo; queries and provide technical support for the resolution of requests according to agreed SLAs.</li><li>Deliver training to staff and clients of RIS and corporate applications and assist with product demo to clients.</li><li>Responsible for managing service requests in the service management system and handle user requests via online requests, calls, and emails</li><li>Provide timely and efficient responses to customer inquiries and project requests. Update supervisor and management about critical IT issues and incidents.</li><li>Maintain up to date status of all operational support and project tickets in service desk software and provide regular updates to supervisor.</li></ul><p><b>Skills and Experience:</b></p><ul><li>Minimum 3-5 years experience as IT help desk support and delivering support to international clients and remote users. Knowledge of the ITIL framework is desirable.</li><li>Demonstrated ability to evaluate and think creatively with regard to solving problems.</li><li>Excellent written and verbal English communication skills and ability to work as an effective member in a remote team environment.</li><li>Effective time management, ability to multi task and excellent customer services skills are must have.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs80,000.00 per month</p><p>Work Location: In person</p>

IT Helpdesk Analyst

Flipdish

<div><p>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.</p>
<p>
Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.</p><h3 class="jobSectionHeader"><b><br>
</b></h3>
<h3 class="jobSectionHeader"><b>About this role</b></h3>
<p>
Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders</p>
<p><b>
Please note this role is working on a 7 day a week shift rota, covering</b><b> </b><b>6am - 12am </b><b>(UTC) shifts.</b></p><h3 class="jobSectionHeader"><b><br>
</b></h3>
<h3 class="jobSectionHeader"><b>In this job, you'll&hellip;</b></h3>
<ul><li>Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.</li>
<li>Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.</li>
<li>Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.</li>
<li>Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.</li>
<li>Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.</li>
<li>Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.</li>
<li>Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.</li>
<li>Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
We're looking for&hellip;</b></h3>
<ul><li>Fluency in English: Exceptional verbal and written communication skills in English are essential.</li>
<li>Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.</li>
<li>Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.</li>
<li>Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.</li>
<li>Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.</li>
<li>Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.</li>
<li>Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.</li>
<li>Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
</b><b> About Flipdish</b></h3>
<p>
We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
</p><p>We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
 </b><b>Our culture</b></h3>
<p>
At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it <i>is</i>!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.</p>
<p>
Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.</p>
<p>
We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.</p>
<p>
We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!</p>
<p>
So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up.</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
Don't be shy. Apply.</b></h3>
<p>
We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.</p>
<p>
We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</p></div>

Customer Support Agent

Global Business Shared Service

<p>On behalf of Sindh Enterprise Development Fund we're looking for an <b>Grants Specialist </b>(2 year contract). The <b>Grants Specialist </b>will manage the design, implementation, monitoring, and evaluation of enterprise and SME-focused grant programs aimed at promoting economic development, job creation, and competitiveness across Sindh Province. The role ensures effective utilization of public funds with transparency, compliance, and measurable impact.</p><p>Key Responsibilities:</p><p>The <b>Grants Specialist</b> will manage the design, implementation, monitoring, and evaluation of enterprise and SME-focused grant programs aimed at promoting economic development, job creation, and competitiveness across Sindh Province. The role ensures effective utilization of public funds with transparency, compliance, and measurable impact</p><p>Key Responsibilities:</p><p>1. <b>Grant Program Design &amp; Implementation</b></p><ul><li>Design and develop grant programs, including eligibility criteria, application guidelines, funding</li></ul><p>windows, and thematic focus areas aligned with SEDF&rsquo;s mandate and Government of Sindh priorities</p><p>(e.g., agri-processing, mining, digital transformation, women-led businesses, startups)</p><ul><li>Prepare detailed grant announcements, application forms, evaluation frameworks, and standard</li></ul><p>operating procedures (SOPs) for grant cycles</p><ul><li>Coordinate outreach, awareness, and call-for-proposal activities across Sindh</li></ul><p>2. <b>Application Review &amp; Evaluation</b></p><ul><li>Manage the full grant lifecycle: promotion/outreach, receipt and screening of applications, coordination</li></ul><p>of technical/financial evaluations, due diligence, award decisions, agreement signing, and disbursement</p><ul><li>Conduct technical, financial, and impact-based appraisal of grant applications</li></ul><ul><li>Prepare appraisal reports, and recommendations for approvals</li></ul><p>3. <b>Grant Administration &amp; Disbursement</b></p><ul><li>Manage grant agreements, milestones, and disbursement schedules</li></ul><ul><li>Maintain comprehensive grant records and documentation</li></ul><ul><li>Conduct field visits, verification, and monitoring of grant recipients to ensure proper utilization of funds</li></ul><p>and achievement of intended outcomes</p><ul><li>Ensure compliance with public sector financial rules, procurement guidelines, and audit requirements</li></ul><p>4<b>. Monitoring, Evaluation &amp; Reporting</b></p><ul><li>Monitor grant utilization and project progress</li></ul><ul><li>Track grantee performance against milestones, and budgets</li></ul><ul><li>Prepare periodic progress reports, financial summaries, and impact assessments</li></ul><p><b>5. Stakeholder, Institutional Coordination &amp; Governance</b></p><ul><li>Liaise with SMEs, startups, business support organizations, industry bodies, and government departments</li></ul><ul><li>Support engagement with donors, DFIs, and development partners where applicable</li></ul><ul><li>Ensure transparency, fairness, and accountability in grant operations</li></ul><p>Minimum 5 years of experience required.</p><p>Master&rsquo;s degree (18 years of education &ndash; In Business, Economics, Finance, or related field)</p><p>from HEC recognized institute</p><p>PKR</p><p>275,000/- + 150 litres of fuel</p><p>(max.)</p><p>Sindh Domicile only</p><p>Job Type: Contract<br/>Contract length: 24 months</p><p>Pay: Rs200,000.00 - Rs275,000.00 per month</p><p>Work Location: In person</p>

Enterprise Grants Specialist

NCRI PAKISTAN PVT. LTD.

<p>NCRi Solutions is looking for a Senior Oracle Fusion HCM (Techno Functional) Specialist for one of the biggest Conglomerate clients based in UAE to handle day-to-day operations and support for the Oracle Fusion HCM Modules preferably on Core HR, Self Service, Absence, Payroll, Goals and Performance Modules, L&amp;D, Talent and Succession Modules. The role will be responsible for continuous enhancements, hands on testing on product release management, optimization and automation</p><p><b>Key Responsibilities:</b></p><ul><li>3 to 7 years&rsquo; experience implementing at least 2 Oracle Fusion HCM projects end-to-end and hands-on experience on technical &amp; functional changes in an integrated solution ecosystem involving Oracle Fusion HCM.</li><li>Progressive experience as techno functional consultant in operationalizing the Employee Lifecycle, the HR Service Delivery Model, and delivering an exceptional employee experience</li><li>In-depth technical and functional knowledge of Oracle Fusion HCM Modules like Core HR, Absence, Payroll, Goals and Performance, L&amp;D, Talent and succession, preferably in hands on support role.</li><li>Strong knowledge on HR Modules configuration</li><li>Strong knowledge on Fast Formula, HDL, HSDL and HCM extracts</li><li>Strong knowledge on BIP, OTBI reports and Sandbox personalization, custom roles, BPM</li><li>Strong knowledge on writing queries, data extraction and support Business on data validation</li><li>Should have experience cultivating and supporting solutions across multiple HR functions.</li><li>Strong analytical and problem-solving skills.</li><li>Developing testing scripts, test scenarios, support in conducting UAT</li><li>Conduct end user training, develop training materials and manuals</li><li>Conduct hands on UAT for release management and ensure successful fix of various bugs in the system.</li><li>Automations and continuous improvements</li></ul><p><b>Core Competencies:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information System</li><li>At least 3 to7 years of Oracle HCM Techno-functional experience in Support role.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Implementation knowledge is preferable.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Senior Oracle Fusion HCM (Techno Functional) Specialist

Explore 674+ Technical support specialist in Karachi this February. Find roles across top companies and apply now to boost your career.