customer support executive Jobs in Karachi

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customer services specialist Jobs in Karachi

customer services specialist

technical support specialist

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

HR Ways

About the Client:Our client is a Digital Marketing platform designed to make running ad campaigns simple and accessible for everyone, especially small businesses, startups, and entrepreneurs.About Job:Were looking for a Customer Support Specialist who is fluent in English (both written and spoken) and has a solid understanding of digital marketing and advertising platforms. The ideal candidate is proactive, dependable, and capable of delivering quick, accurate responses to customers. Youll be responsible for handling customer queries, creating and tracking JIRA tickets for technical issues, and coordinating with developers and product teams to ensure timely resolutions.<ul><li>Key Responsibilities</li><li>Provide prompt and professional support to customers through chat, email, and virtual</li><li>meetings.</li><li>Respond quickly to customer issues timely communication is a critical performance</li></ul>metric.<ul><li>Identify, reproduce, and document technical issues clearly in JIRA for the development</li></ul>team.achieved.Understand Plais ad automation tools and assist users with marketing andcampaign-related queries.Requirements<ul><li>Maintain accurate communication between customers and internal teams.</li><li>Follow up with customers to ensure their issues are fully resolved and satisfaction is</li><li>Maintain and organize internal support documentation.</li></ul><ul><li>Excellent command of English (both spoken and written).&#65279;&#65279;</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Basic understanding of online advertising and marketing platforms (Meta Ads, Google</li><li>Ads, TikTok Ads, etc.).</li><li>Experience using JIRA or similar issue-tracking systems.</li></ul><ul><li>Familiarity with customer support tools (e.g., Intercom, Zendesk, or HubSpot).</li><li>High accountability and responsiveness especially during customer-active hours.</li></ul>Working Hours (Karachi Time)Since most customers are in European and U.S. time zones, flexibility is essential. Recommended availability: Between 4:00 PM to 2:00 AM (PKT). However, as this is a responsibility-based role (not strictly time-based), if any major issue occurs between 5:00 PM and 4:00 AM, the candidate must immediately report, create a JIRA ticket, and respond to the customer. The candidate should remain reachable during active support hours to ensure quick response to urgent matters.&#65279;Working Days: Monday to FridayWorking timings: 4:00 PM - 2:00 PM AMLocation: Remote (Karachi Only)Benefits:<ul><li>&#65279;Remote Setup</li><li>&#65279;Yearly Bonuses</li></ul>About HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.Job Type: Full-timePay: Up to Rs200,000.00 per monthWork Location: Hybrid remote in Karachi

Customer Support Specialist

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

Aligarh Institute of Technology

Job Purpose:To provide technical support/repair for computer hardware, peripherals, and related equipment, ensuring smooth operation, timely troubleshooting, and maintenance of all IT hardware assets within the organization.Key Responsibilities:<ul><li>Install, configure, Repair and maintain desktop computers, laptops, printers, scanners, and other peripherals.</li><li>Diagnose and repair hardware issues including motherboards, RAM, hard drives, and power supplies.</li><li>Perform routine maintenance and preventive checks on all IT hardware equipment.</li><li>Assist in network setup of LAN and ensure all systems are properly connected and operational.</li><li>Support software installation, updates, and troubleshooting when related to hardware compatibility.</li><li>Document all service requests, repairs, and maintenance activities.</li><li>Ensure timely response to technical support calls and minimize downtime.</li><li>Assist the IT team in new system setups, lab installations, and equipment relocations.</li></ul>Skills &amp; Competencies:<ul><li>Strong understanding of Repairing computer hardware components and architecture.</li><li>Knowledge of Windows and basic networking.</li><li>Good troubleshooting and problem-solving skills.</li><li>Attention to detail and commitment to quality service.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Computer Hardware, IT, or related field.</li><li>3&ndash;5 years of experience in hardware maintenance or technical support.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Hardware Technician

Imtiaz Group (SMC Private) Ltd.

Store Location: KarachiJob Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current &amp; Expected salary?</li></ul>Work Location: In person

IT Support

Modest

Job descriptionWe are seeking a proactive and detail-oriented IT Assistant to support our IT department in maintaining and troubleshooting hardware, software, and network systems. The ideal candidate will have a strong understanding of IT operations. This role is essential for ensuring smooth daily operations and supporting our team with all technical needs.Key Responsibilities:<ul><li>Provide technical support to staff by troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li><li>Assist in setting up workstations and email accounts.</li><li>Support network maintenance, backups, and regular software updates to ensure system security and efficiency.</li><li>Assist in monitoring and maintaining IT inventory, ensuring all equipment is in good working condition.</li><li>Respond promptly to support requests and resolve technical issues in a timely manner.</li><li>Document all technical support activities, solutions, and system updates.</li><li>Collaborate with the IT team to improve system performance and optimize workflows.</li></ul>Qualifications:<ul><li>Proven experience in IT support or a similar role.</li><li>Basic knowledge of network systems, operating systems and common software applications.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Ability to manage time effectively and handle multiple tasks.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In personJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Assistant IT Support

Hiring Talent

We are looking for an IT executive for an Insurance Brokers Company.Location: Bahria ComplexKey Responsibilities:<ul><li>Assist the IT Manager in day-to-day operations</li><li>Provide technical support to employees across departments</li><li>Monitor and maintain computer systems, networks, and hardware</li><li>Support in software installations, updates, and troubleshooting</li><li>Help manage IT inventory and documentation</li><li>Ensure timely resolution of technical issues</li></ul>Requirements:<ul><li>Bachelor's degree in Computer Science, IT, or related field</li><li>1&ndash;2 years of experience in a similar role (fresh graduates with strong knowledge may also apply)</li><li>Solid understanding of IT systems, networks, and troubleshooting techniques</li><li>Excellent communication, collaboration and problem-solving skills</li></ul>Interested candidates may apply.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working onsite at Bahria Complex 3?</li></ul>Experience:<ul><li>IT systems: 1 year (Preferred)</li><li>network: 1 year (Preferred)</li><li>troubleshooting: 1 year (Preferred)</li></ul>Work Location: In person

IT Executive

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