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technical support specialist

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

IT Consulting And Services (ITCS)

<div>
 We are hiring an
 
 PC Support Specialist &ndash; Resident Engineer
 
 for a full-time, onsite role in Islamabad, Pakistan
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide day-to-day technical support to end users.
 </li>
 <li>
 Diagnose and resolve hardware and software issues on desktops and laptops.
 </li>
 <li>
 Install, configure, and troubleshoot Windows 10/11, MS Office, and other applications.
 </li>
 <li>
 Set up and maintain printers, scanners, and other peripherals.
 </li>
 <li>
 Perform network troubleshooting (LAN, IP configuration, DNS, DHCP).
 </li>
 <li>
 Ensure devices comply with security and antivirus policies.
 </li>
 <li>
 Maintain IT inventory and update support tickets regularly.
 </li>
 <li>
 Will be deputed at the client site in Islamabad as an RE (Resident Engineer).
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong knowledge of PC hardware (RAM, SSD/HDD, PSU, motherboard, etc.)
 </li>
 <li>
 Experience with Windows OS installation and troubleshooting
 </li>
 <li>
 Good understanding of basic networking (LAN, WAN, IP, VPN)
 </li>
 <li>
 Knowledge of MS Office and common business applications
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Customer service mindset
 </li>
 <li>
 Strong problem-solving ability
 </li>
 <li>
 Ability to work independently and under pressure
 
 
 </li>
 </ul>
 
 Job Opportunity: PC Support Specialist &ndash; Resident Engineer
 
 
 
 
 Location:
 
 Islamabad
 
 
 
 Position Type:
 
 Full-Time
 
 
 What Are We Offering?
 
 
 <ul>
 <li>
 Health Insurance
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Compensation Plans
 </li>
 <li>
 Paid Certifications &amp; Training
 </li>
 <li>
 Quarterly Meetups
 </li>
 <li>
 Anniversary Gifts
 </li>
 <li>
 Employee Loans for Hajj, Umrah and events
 </li>
 <li>
 Annual Paid Leaves
 </li>
 </ul>
</div>

PC Support Specialist – Resident Engineer

INQ STAR

Job Description: We are looking for a skilled and motivated IT Support / Network Technician to manage technical operations and system support during the night shift.Responsibilities:<ul><li>Computer networking setup and troubleshooting</li><li>Laptop/desktop repair and maintenance</li><li>Software installation and system configuration</li><li>System troubleshooting and technical support</li><li>CCTV camera installation and configuration</li><li>Biometric / attendance machine installation and setup</li></ul>Education Requirement:<ul><li>Minimum Intermediate (FA/FSc/ICS) or Bachelor&rsquo;s degree in IT/Computer Science or a related field</li><li>Diploma / Certification in IT, Networking, or Hardware will be preferred</li></ul>Experience:<ul><li>1&ndash;3 years of relevant experience preferred</li></ul>Required Skills:<ul><li>Strong troubleshooting skills</li><li>Ability to work independently</li><li>Good communication and technical skills</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

IT Support / Network Technician

Aligarh Institute of Technology

Job Purpose:To provide technical support/repair for computer hardware, peripherals, and related equipment, ensuring smooth operation, timely troubleshooting, and maintenance of all IT hardware assets within the organization.Key Responsibilities:<ul><li>Install, configure, Repair and maintain desktop computers, laptops, printers, scanners, and other peripherals.</li><li>Diagnose and repair hardware issues including motherboards, RAM, hard drives, and power supplies.</li><li>Perform routine maintenance and preventive checks on all IT hardware equipment.</li><li>Assist in network setup of LAN and ensure all systems are properly connected and operational.</li><li>Support software installation, updates, and troubleshooting when related to hardware compatibility.</li><li>Document all service requests, repairs, and maintenance activities.</li><li>Ensure timely response to technical support calls and minimize downtime.</li><li>Assist the IT team in new system setups, lab installations, and equipment relocations.</li></ul>Skills &amp; Competencies:<ul><li>Strong understanding of Repairing computer hardware components and architecture.</li><li>Knowledge of Windows and basic networking.</li><li>Good troubleshooting and problem-solving skills.</li><li>Attention to detail and commitment to quality service.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Computer Hardware, IT, or related field.</li><li>3&ndash;5 years of experience in hardware maintenance or technical support.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Hardware Technician

Appfiniti Technologies Solution

end usersJob OverviewWe are looking for an experienced, customer-focused Technical Support Engineer to provide frontline technical support, to clients. The ideal candidate will have strong troubleshooting skills, a solid understanding of networking fundamentals, and hands-on experience supporting Windows and macOS environments. This role requires timely issue resolution, clear communication, and collaboration with internal IT teams to ensure high customer satisfaction.Key Responsibilities<ul><li>Provide first-level technical support to customers via email, phone, and chat in a timely and professional manner.</li><li>Diagnose and resolve basic to intermediate hardware, software, and network-related issues.</li><li>Assist users with software installation, configuration, account setup, and system usage.</li><li>Install, configure, and maintain computer systems, networks, and peripheral devices.</li><li>Manage user access and permissions using Active Directory.</li><li>Perform routine system maintenance, updates, backups, and antivirus checks to ensure security and data integrity.</li><li>Escalate complex or unresolved issues to higher-level support teams with proper documentation and troubleshooting details.</li><li>Maintain accurate records of customer interactions, resolutions, and technical knowledge in the ticketing system or knowledge base.</li><li>Follow up with customers to confirm issue resolution and ensure satisfaction.</li><li>Adhere to defined SLAs, response times, resolution targets, and quality standards.</li><li>Collaborate with team members to improve IT processes, documentation, and overall support efficiency.</li><li>Provide basic andidance or training to end users to enhance their technical understanding.</li><li>Stay up to date with relevant technologies, products, and troubleshooting techniques.</li><li>Share feedback with management regarding recurring issues, trends, and improvement opportunities.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related field.</li><li>Minimum 2 years of experience in a technical support or helpdesk role.</li><li>Strong understanding of networking concepts and troubleshooting.</li><li>Hands-on experience with Windows and macOS operating systems.</li><li>Experience supporting Microsoft 365 and Google Workspace.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong customer-service mindset with attention to detail.</li><li>Effective English communication skills, both written and verbal.</li><li>Ability to explain technical concepts clearly to non-technical users.</li></ul>Preferred Qualifications<ul><li>Relevant certifications such as CompTIA, Microsoft, or Cisco.</li><li>Prior experience working in a support environment with defined SLAs.</li></ul>Why Join Us?<ul><li>Opportunity to work in a professional, growth-oriented IT environment.</li><li>Hands-on exposure to diverse technologies and real-world technical challenges.</li><li>Collaborative team culture with learning and development opportunities.</li></ul>To apply, please drop your resume here: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Experienced Technical Support Engineer

Services Company, Korangi

We are looking for IT Officer for our automobile manufacturing organization located in Bin Qasim Town.An incumbent should be graduate in computer sciences with 3-5 years of relevant experience in manufacturing environment.Job Description<ul><li>Provide technical support and troubleshooting for hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripheral devices.</li><li>Diagnose and resolve technical issues via phone, email, remote assistance, or in person.</li><li>Collaborate with other departments to resolve complex technical problems.</li><li>Ensure security measures are implemented and maintained to protect company data and systems.</li><li>Perform routine maintenance tasks, such as system updates, backups, and patches.</li><li>Document support processes, procedures, and solutions for knowledge sharing and future reference.</li></ul>Qualifications:<ul><li>Proven experience in a technical support role, preferably in a manufacturing environment.</li><li>Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.</li><li>Familiarity with networking concepts, protocols, and troubleshooting techniques.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to communicate technical information effectively to non-technical users.</li><li>Customer-oriented attitude with a focus on delivering high-quality support.</li><li>The ideal candidate should have an understanding and familiarity with SAP.</li></ul>Job Type: Full-timeWork Location: In person

Senior IT Executive

Pakistan Single Window

<div><ul><li>Responsible for handling calls, updating customers regarding queries, leads/tickets handling, call backs where needed and work on different assigned projects.</li>
<li>Serve as the first point of contact for users seeking technical assistance via phone, email, social media or ticketing system.</li>
<li>Managing incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.</li>
<li>Diagnose and resolve basic technical issues related to PSW software, hardware, and network systems.</li>
<li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li>
<li>Log all user interactions and technical issues in the service desk system and ensure proper documentation of actions taken.</li>
<li>Handle feedback campaigns.</li>
<li>Correctly logging incidents and problems, categorizing and prioritizing them in line with team procedures.</li>
<li>Conducting full and thorough diagnostics with end-users to enable the first point of contact incident and problem resolution.</li>
<li>Escalate unresolved issues to L2 or specialized support teams as needed.</li>
<li>Sharing knowledge with team colleagues.</li>
<li>Follow up with users to ensure their technical issues are fully resolved in a timely manner.</li>
<li>Assist with the installation, configuration, and troubleshooting of PSW applications for end-users.</li>
<li>Maintain knowledge of common technical issues and solutions related to PSW systems.</li>
<li>Contribute to the creation and maintenance of internal knowledge base articles and user guides.</li>
<li>Prioritize and manage several open issues at one time.</li>
<li>Ensure compliance with service-level agreements (SLAs) by resolving incidents within the agreed-upon timeframes.</li>
<li>Collaborate with L2 and other technical teams to ensure continuous service improvement.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1-2 years of experience in a service desk or technical support role.</li>
<li>Basic knowledge of IT systems, software, and troubleshooting techniques.</li>
<li>Familiarity with ticketing systems and incident management tools.</li>
<li>Strong communication and customer service skills.</li>
<li>Ability to work in a fast-paced environment and prioritize tasks effectively.</li>
<li>Problem-solving attitude with attention to detail.</li>
<li>Experience working with enterprise systems, preferably in the trade or customs industry.</li>
Familiarity with remote desktop tools and other support software. 
<li>
</li>
</ul>Benefits<ul>
<li>
Competitive salary</li>
<li>Fuel Card</li>
<li>Health benefits</li>
<li>Professional development opportunities</li>
<li>Inclusive work culture &amp; much more</li></ul></div>

Service Desk Analyst L1

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