customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

international customer support specialist Jobs in Karachi

international customer support specialist

network support engineer

it support officer

technical support specialist

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

Expert BOS

Job Title: IT Support Specialist Location: Karachi (Onsite) Schedule: 6 Days a Week - Night ShiftAbout the RoleWe are seeking a highly experienced and versatile IT Support Specialist to join our team. This role is ideal for someone who is comfortable wearing many hats&mdash;handling everything from day-to-day technical support to systems administration, cybersecurity, networking, cloud management, and strategic IT planning. If you thrive in dynamic environments, take ownership, and can independently manage a wide scope of IT responsibilities, we want to meet you.Key Responsibilities:<ul><li>Manage and maintain Microsoft Azure environments, including tenant configurations.</li><li>Provide Level 1&ndash;3 support for hardware, software, and network issues.</li><li>Install, configure, and maintain servers, network devices, and IT infrastructure.</li><li>Monitor system performance and ensure high availability of critical systems.</li><li>Manage backups, disaster recovery procedures, and system updates.</li><li>Implement security best practices across all systems.</li><li>Monitor for vulnerabilities, threats, and unauthorized access.</li><li>Maintain compliance with data protection and security standards.</li><li>Manage and support cloud services.</li><li>Administer virtual machines, storage solutions, and cloud-based applications.</li><li>Lead and execute IT projects from planning to deployment.</li><li>Evaluate new technologies and recommend improvements.</li><li>Manage IT vendors, procurement, and contract negotiations.</li><li>Maintain detailed documentation of systems, processes, and configurations.</li><li>Develop IT policies, SOPs, and best practices.</li></ul>Qualifications &amp; Experience<ul><li>3+ years of professional experience in a broad IT role.</li><li>Strong knowledge of Windows and/or Linux environments.</li><li>Solid understanding of networking: TCP/IP, DNS, DHCP, firewalls, VPNs.</li><li>Experience with server administration, virtualization (VMware/Hyper-V), and cloud platforms.</li><li>Familiarity with cybersecurity practices, monitoring tools, and risk mitigation.</li><li>Experience supporting both remote and on-site teams.</li><li>Strong troubleshooting, communication, and project management skills.</li><li>Ability to work independently and handle multiple priorities.</li><li>Manage user accounts, permissions, and workstation setups.</li></ul>Requirements:Strong expertise in Microsoft Azure &amp; Tenants Management Experience in IT support &amp; troubleshooting (hardware/software/network) Ability to work night shifts (onsite in Karachi) Knowledge of cloud security and infrastructure management is a plusWhy Join Us?Opportunity to work with cutting-edge cloud technologies Collaborative &amp; growth-oriented work environment Career advancement opportunitiesIf you're a tech-savvy problem-solver ready to take on this challenge, we'd love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthExperience:<ul><li>Azure: 1 year (Required)</li><li>Tenants: 1 year (Required)</li></ul>Work Location: In person

IT Support Specialist

Sama Engineering

Location: Karachi (Nazimabad preferred) Department: IT Job Type: Full-TimeAbout the RoleWe are looking for a proactive IT Specialist to manage hardware/software systems, resolve technical issues, support company infrastructure, and ensure seamless digital operations across departments. The ideal candidate is problem-solving oriented, reliable, and capable of delivering IT solutions in a fast-paced environment.Key Responsibilities<ul><li>Provide daily technical support for desktops, laptops, printers, and networking devices.</li><li>Install, configure, and maintain operating systems, software, and security tools.</li><li>Monitor network performance, troubleshoot connectivity issues, and coordinate ISP support.</li><li>Manage user accounts, access permissions, and backups.</li><li>Maintain IT asset inventory (devices, accessories, licenses).</li><li>Ensure antivirus and data protection policies are applied.</li><li>Assist HR, Operations, and Production departments in IT-related tasks (ERP, email, system access).</li><li>Provide user training for basic tools and best practices.</li></ul>Required Skills &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>Proven experience in IT support (1&ndash;3 years preferred).</li><li>Strong knowledge of Windows OS, Google Workspace / MS Office, and networking basics.</li><li>Familiarity with LAN/WAN, routers, switches, and WIFI configuration.</li><li>Experience in troubleshooting hardware, servers, or CCTV is a plus.</li><li>Ability to document issues and communicate professionally.</li><li>Strong problem-solving skills and time management.</li></ul>Preferred Qualities<ul><li>Self-motivated and quick learner.</li><li>Ability to multitask and work under deadlines.</li><li>Team player with a service-oriented mindset.</li></ul>Benefits<ul><li>Competitive salary</li><li>Growth opportunities</li><li>Professional and supportive work environment</li></ul>How to ApplySend your CV to: hr@samaengineering.com Contact: 0333-0304776Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

IT Specialist

ibex

<div>
 
 Company Description
 
 
 
 ibex is a global leader in business process outsourcing (BPO), digital marketing, and end-to-end customer engagement solutions. Operating 34 delivery centers worldwide, ibex supports some of the world&rsquo;s top companies in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 30,000 employees and cutting-edge technology, including the Wave X platform, ibex manages close to 200 million critical customer interactions annually. The company is dedicated to delivering exceptional customer experiences, adding significant lifetime value for its partners' clients.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in the Karachi Division for an International Customer Support Specialist. Responsibilities include providing efficient customer support and technical assistance, maintaining high customer satisfaction, addressing inquiries, resolving issues, and ensuring a superior customer experience. The role involves analyzing customer needs, delivering solutions, and collaborating with team members to continuously improve performance and service standards.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Customer Support and a strong focus on Customer Satisfaction
 </li>
 <li>
 Excellent Interpersonal Skills for effective communication and relationship building
 </li>
 <li>
 Experience with Technical Support and problem-solving abilities
 </li>
 <li>
 Strong Analytical Skills to assess and resolve customer issues effectively
 </li>
 <li>
 Ability to manage and prioritize tasks in a fast-paced environment
 </li>
 <li>
 Fluency in written and spoken English
 </li>
 <li>
 Prior experience in the BPO or customer service industry is an added advantage
 </li>
 </ul>
</div>

International Customer Support Specialist

Efrotech Services

Key ResponsibilitiesTechnical Support (L1, L2 &amp; L3)<ul><li>Provide complete IT support across all levels, from basic troubleshooting to advanced system and network issues.</li><li>Resolve escalated incidents involving hardware, software, servers, printers, and network devices.</li><li>Ensure timely closure of IT support tickets and maintain proper documentation.</li><li>Offer onsite and remote support for employees during routine operations and major exhibitions/events.</li></ul>System &amp; Network Administration<ul><li>Manage servers, domain controllers, Active Directory, email systems, and office networks.</li><li>Support LAN/WAN infrastructure, Wi-Fi networks, firewalls, and VPN configurations.</li><li>Monitor network performance and implement solutions to minimize downtime.</li><li>Maintain backup processes, security protocols, and disaster recovery readiness.</li></ul>IT Asset &amp; Inventory Management<ul><li>Maintain complete inventory of IT assets, equipment, and software licenses.</li><li>Ensure proper installation, configuration, and maintenance of all IT equipment.</li><li>Manage lifecycle of IT devices and coordinate procurements with vendors.</li></ul>Cybersecurity &amp; Compliance<ul><li>Implement and monitor cybersecurity measures according to company standards.</li><li>Manage antivirus systems, security patches, and vulnerability checks.</li><li>Report potential risks and assist in strengthening security posture.</li></ul>Team Coordination &amp; Support<ul><li>Guide junior IT staff and provide technical training when required.</li><li>Coordinate with vendors for IT purchasing, repairs, and maintenance.</li><li>Support IT Manager in planning and implementing new systems and upgrades.</li></ul>Documentation &amp; Reporting<ul><li>Maintain updated records of system configurations, IT procedures, and troubleshooting guides.</li><li>Prepare periodic reports on support tickets, system health, and inventory status.</li></ul>Job Type: Full-timeWork Location: In person

Senior IT Support Specialist

Polymer Bags Manufacturing Company

Key ResponsibilitiesTechnical Support (L1, L2 &amp; L3)<ul><li>Provide complete IT support across all levels, from basic troubleshooting to advanced system and network issues.</li><li>Resolve escalated incidents involving hardware, software, servers, printers, and network devices.</li><li>Ensure timely closure of IT support tickets and maintain proper documentation.</li><li>Offer onsite and remote support for employees during routine operations and major exhibitions/events.</li></ul>System &amp; Network Administration<ul><li>Manage servers, domain controllers, Active Directory, email systems, and office networks.</li><li>Support LAN/WAN infrastructure, Wi-Fi networks, firewalls, and VPN configurations.</li><li>Monitor network performance and implement solutions to minimize downtime.</li><li>Maintain backup processes, security protocols, and disaster recovery readiness.</li></ul>IT Asset &amp; Inventory Management<ul><li>Maintain complete inventory of IT assets, equipment, and software licenses.</li><li>Ensure proper installation, configuration, and maintenance of all IT equipment.</li><li>Manage lifecycle of IT devices and coordinate procurements with vendors.</li></ul>Cybersecurity &amp; Compliance<ul><li>Implement and monitor cybersecurity measures according to company standards.</li><li>Manage antivirus systems, security patches, and vulnerability checks.</li><li>Report potential risks and assist in strengthening security posture.</li></ul>Team Coordination &amp; Support<ul><li>Guide junior IT staff and provide technical training when required.</li><li>Coordinate with vendors for IT purchasing, repairs, and maintenance.</li><li>Support IT Manager in planning and implementing new systems and upgrades.</li></ul>Documentation &amp; Reporting<ul><li>Maintain updated records of system configurations, IT procedures, and troubleshooting guides.</li><li>Prepare periodic reports on support tickets, system health, and inventory status.</li></ul>Job Type: Full-timeWork Location: In person

Aligarh Institute of Technology

Job Purpose:To provide technical support/repair for computer hardware, peripherals, and related equipment, ensuring smooth operation, timely troubleshooting, and maintenance of all IT hardware assets within the organization.Key Responsibilities:<ul><li>Install, configure, Repair and maintain desktop computers, laptops, printers, scanners, and other peripherals.</li><li>Diagnose and repair hardware issues including motherboards, RAM, hard drives, and power supplies.</li><li>Perform routine maintenance and preventive checks on all IT hardware equipment.</li><li>Assist in network setup of LAN and ensure all systems are properly connected and operational.</li><li>Support software installation, updates, and troubleshooting when related to hardware compatibility.</li><li>Document all service requests, repairs, and maintenance activities.</li><li>Ensure timely response to technical support calls and minimize downtime.</li><li>Assist the IT team in new system setups, lab installations, and equipment relocations.</li></ul>Skills &amp; Competencies:<ul><li>Strong understanding of Repairing computer hardware components and architecture.</li><li>Knowledge of Windows and basic networking.</li><li>Good troubleshooting and problem-solving skills.</li><li>Attention to detail and commitment to quality service.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Computer Hardware, IT, or related field.</li><li>3&ndash;5 years of experience in hardware maintenance or technical support.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Hardware Technician

Explore 1480+ Technical support specialist in Karachi this December. Find roles across top companies and apply now to boost your career.

1480 technical support specialist jobs IN Karachi

IT Support Specialist I

IT Support Specialist

IT Specialist

International Customer Support Specialist

Senior IT Support Specialist

Senior IT Support Specialist

Hardware Technician