technical support specialist

TGT Nexus Pvt Ltd

About the RoleCarmentined is looking for a professional and customer-focused International Support Specialist to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.Key Responsibilities<ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs45,000.00 - Rs79,000.00 per monthWork Location: In person

International Support Specialist (US Market – Night Shift)

About the RoleCarmentined is looking for a professional and customer-focused International Support Specialist to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.Key Responsibilities<ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs55,000.00 - Rs90,000.00 per monthWork Location: In person

Experience International Sales Agents - US Time Zone - Onsite

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Global Client Support Specialist (Spanish)<div><div>
About Contour: 
 
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div>
Position Overview 
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div><div>
Key Responsibilities</div><div>
Client Support &amp; Training</div><div><ul><li>
Answering general support queries from our hotel clients over phone and email</li></ul></div><div><ul><li>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</li></ul></div><div><ul><li>
Setting up of new hotels, offers, packages and ad hoc tasks in Bookassist reservation system</li></ul></div><div><ul><li>
Providing internal support for sales, account management and online marketing functions within the company</li></ul></div><div><ul><li>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</li></ul></div><div>
Technical Support &amp; Issue Resolution</div><div><ul><li>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</li></ul></div><div><ul><li>
Conduct research and analysis within internal data platforms to support problem-solving.</li></ul></div><div><ul><li>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</li></ul></div><div> 
Internal Collaboration</div><div><ul><li>
Contribute to customer satisfaction metrics including NPS improvement efforts.</li></ul></div><div>
Job Requirements</div><div>
Core Skills</div><div><ul><li>
Strong written and verbal communication skills.</li></ul></div><div><ul><li>
Ability to deliver clear and accurate guidance to customers.</li></ul></div></div><div><div><ul><li>
Excellent problem-solving abilities and attention to detail.</li></ul></div><div><ul><li>
Ability to stay calm under pressure in a fast-paced environment.</li></ul></div><div><ul><li>
Strong computer proficiency and comfort with multi-system workflows.</li></ul></div><div>
Technical Competencies</div><div><ul><li>
Familiarity with CRM and customer support systems.</li></ul></div><div><ul><li>
Knowledge of booking systems, Channel Managers, PMS is an advantage.</li></ul></div><div>
Experience &amp; Education</div><div><ul><li>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</li></ul></div><div><ul><li>
Relevant third-level degree preferred.</li></ul></div><div>
Languages</div><div><ul><li>
Fluent written and spoken English and Spanish (required).</li></ul></div><div>
Work Conditions</div><div><ul><li>
12 PM to 9 PM Pakistan Standard Time ( 9 AM to 5 PM European Standard Time)</li></ul></div><div><ul><li>
Willingness to provide support outside standard business hours as needed.</li></ul></div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Global Client Support Specialist (Spanish)

Flipdish

<div><h3 class="jobSectionHeader">About Flipdish</h3>

At Flipdish, we're proud to be an Irish unicorn (valued at over $1bn) on a mission to help independent restaurants flippin' thrive in a world transformed by technology. While Flipdish has grown rapidly, our focus has always remained on our customers and their needs. We're more than just an all-in-one technology ecosystem&mdash;we're a team deeply committed to supporting the people behind the food industry.

We go the extra mile to truly understand our customers (even putting our C-suite to work on the frontlines). With roots in the industry, we've worked in busy kitchens and managed thriving restaurant franchises.

At Flipdish, we give independent operators and chains the tools to compete, grow on their own terms, and fall back in love with what they do best.
<h3 class="jobSectionHeader">
About the Role</h3>

We are looking for a Senior IT Specialist to act as the first point of contact for all IT and technical issues across Flipdish, supporting our team with everything from hardware troubleshooting to managing critical third-party platforms like Google Workspace, Slack, and Okta.

You will provide 1st and 2nd line support, ensure security compliance, and work closely with the IT team on both day-to-day operations and strategic projects. Strong customer service skills, a proactive mindset, and experience supporting both macOS and Windows environments are essential to thrive in this role.

Our expectation&hellip;

To challenge poor decisions and propose better ways of working. 
Constructive challenge is a responsibility. 
Prioritising harmony over truth or progress is a failure of responsibility.
<h3 class="jobSectionHeader">
In this job, you'll:</h3>
<ul><li>Act as the first point of contact for all IT and technical issues within Flipdish, ranging from hardware problems to third-party account maintenance (Google Workspace, Slack, Freshservie etc.).</li>
<li>Work closely with the IT team on BAU issues and assist with a number of strategic projects.</li>
<li>Provide 1st/2nd line support to end users.</li>
<li>Support and troubleshoot MacBook and Windows hardware.</li>
<li>Manage SaaS platforms such as Google Workspace, Freshservice, Notion, and Slack.</li>
<li>Answer questions related to third-party tools and SaaS platforms.</li>
<li>Ensure security compliance across all staff (passwords, MFA, MDM enrollment).</li>
<li>Enforce critical and high-severity software updates.</li>
<li>Proactively perform patch management.</li>
<li>Handle onboarding and offboarding.</li>
<li>Manage IT assets (Phones and endpoints).</li>
<li>Perform basic network management.</li>
</ul><h3 class="jobSectionHeader">We're looking for:</h3>
<ul><li>Excellent customer service skills with a &quot;can-do&quot; attitude.</li>
<li>A strong drive to assist others with their technical issues.</li>
<li>Experience supporting both Windows and macOS environments.</li>
<li>Strong problem-solving and intuitive troubleshooting skills.</li>
<li>A good understanding of cyber threats, phishing techniques, and mitigation approaches.</li>
<li>Experience working with third-party vendors.</li>
<li>Experience working in a remote IT team.</li>
</ul><h3 class="jobSectionHeader">Desirable:</h3>
<ul><li>Experience managing large-scale organizations.</li>
<li>Strong networking knowledge.</li>
<li>Experience administering SaaS platforms such as Google Workspace, Okta, Fresh service, Slack and etc.</li>
<li>Experience working as part of a project team.</li>
</ul><h3 class="jobSectionHeader"> Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up.
<h3 class="jobSectionHeader">
 Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

Senior IT Specialist

Swich

Key Responsibilities:Customer Interaction &amp; Issue Resolution<ul><li>Handle customer queries via calls, email, and chat in a timely and professional manner.</li></ul><ul><li>Resolve payment, transaction, and system-related issues with a high degree of accuracy.</li></ul><ul><li>Communicate technical features and troubleshooting steps clearly to non-technical users.</li></ul>Technical Collaboration &amp; Operations<ul><li>Coordinate closely with internal Tech and Operations teams to escalate and resolve complex issues.</li></ul><ul><li>Support the onboarding process by assisting merchants with initial system navigation.</li></ul><ul><li>Act as the bridge between the customer&rsquo;s feedback and our product development team.</li></ul>Customer Interaction &amp; Issue Resolution<ul><li>Handle customer queries via calls, email, and chat in a timely and professional manner.</li></ul><ul><li>Resolve payment, transaction, and system-related issues with a high degree of accuracy.</li></ul><ul><li>Communicate technical features and troubleshooting steps clearly to non-technical users.</li></ul>Required Skills &amp; Qualifications<ul><li>1&ndash;2 years of experience in Customer Support or a similar customer-facing role.</li></ul><ul><li>Basic understanding of transaction flows and payment systems. (Fintech or digital payments background is a major plus).</li></ul><ul><li>Strong verbal and written communication skills to handle diverse customer personas.</li></ul><ul><li>Ability to work in Rotational Shifts to support our 24/7 payment ecosystem.</li></ul><ul><li>Proactive problem-solver with the ability to stay calm under pressure in a fast-paced environment.</li></ul>Pay: Rs50,000.00 - Rs65,000.00 per monthWork Location: In person

Tech Support

Faisal Bilwany Associates

Job Title: IT AssistantLocation: Defence Phase 6, Bukhari Commercial Area, Karachi Job Type: Full-TimeJob Overview:We are looking for a reliable and technically skilled IT Assistant to support the day-to-day IT operations of our architecture firm. The candidate will be responsible for maintaining systems, troubleshooting issues, and ensuring smooth functioning of all hardware and software.Key Responsibilities:<ul><li>Install, configure, and maintain computer systems, printers, and networks</li><li>Provide technical support to staff for hardware, software, and internet issues</li><li>Manage office network, Wi-Fi, and basic server tasks</li><li>Troubleshoot system errors and resolve IT-related problems efficiently</li><li>Maintain backups and ensure data security</li><li>Install and update software such as AutoCAD, SketchUp, Revit, and other design tools</li><li>Monitor system performance and suggest improvements</li><li>Coordinate with external vendors for repairs or upgrades when needed</li></ul>Requirements:<ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>1&ndash;2 years of relevant experience (fresh candidates with strong skills may apply)</li><li>Basic knowledge of networking, hardware troubleshooting, and Windows OS</li><li>Familiarity with installing and managing design software is a plus</li><li>Good problem-solving and communication skills</li><li>Ability to handle multiple tasks and respond quickly to issues</li></ul>Preferred Skills:<ul><li>Knowledge of LAN/WAN setup and maintenance</li><li>Experience with data backup systems and cybersecurity basics</li><li>Understanding of office IT infrastructure</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary (based on experience)</li><li>Friendly and professional work environment</li><li>Growth opportunities within the company</li></ul>Pay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

IT Assistant

Boston Neurobehavioral Associates

<div>
 
 
 
 
 Citadel Healthcare Management (PVT) LTD.
 
 provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.
 
 
 
 
 
 
 Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization&rsquo;s ongoing success.
 
 
 
 
 
 
 We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.
 
 
 
 
 
 
 At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds&mdash;regardless of gender, ethnicity, age, religion, lifestyle, or disability&mdash;and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.
 
 
 
 
 
 
 
 As
 
 IT Support Executive&nbsp;
 
 - of CHM you will be liable to perform the following job duties:
 
 
 
 
 Technical support
 
 
 
 
 <ul>
 <li>
 
 
 
 Troubleshoot and resolve hardware and software issues for PC and Mac users
 
 
 
 </li>
 <li>
 
 
 
 Provide first-tier support for audio/visual issues and global meetings
 
 
 
 </li>
 <li>
 
 
 
 Upgrade and manage systems to ensure optimal performance
 
 
 
 </li>
 <li>
 
 
 
 Handle computer upgrades, migrations, and terminations
 
 
 
 </li>
 </ul>
 
 
 
 
 Customer service
 
 
 
 
 <ul>
 <li>
 
 
 
 Assist users with IT-related problems and technical support
 
 
 
 </li>
 <li>
 
 
 
 Respond to service requests, repairs, and support inquiries
 
 
 
 </li>
 <li>
 
 
 
 Provide VIP support for executives and board members
 
 
 
 </li>
 </ul>
 
 
 
 
 Ticket management
 
 
 
 
 <ul>
 <li>
 
 
 
 Manage and prioritize support tickets using a tracking system
 
 
 
 </li>
 <li>
 
 
 
 Maintain the ticket queue and team communication channels
 
 
 
 </li>
 </ul>
 
 
 
 
 System administration
 
 
 
 
 <ul>
 <li>
 
 
 
 Implement business and productivity software
 
 
 
 </li>
 <li>
 
 
 
 Maintain and back up security databases
 
 
 
 </li>
 <li>
 
 
 
 Create and maintain IT documentation and SOPs
 
 
 
 </li>
 </ul>
 
 
 
 
 Asset management
 
 
 
 
 <ul>
 <li>
 
 
 
 Configure laptops for new hires
 
 
 
 </li>
 <li>
 
 
 
 Process returned assets for reuse or e-waste
 
 
 
 </li>
 <li>
 
 
 
 Track loaner systems using asset management tools
 
 
 
 </li>
 <li>
 
 
 
 Document technical processes, upgrades, and decisions
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Requirements and skills
 
 
 
 
 
 Required
 
 
 
 
 <ul>
 <li>
 
 
 
 Minimum 2 years of experience in an IT support environment
 
 
 
 </li>
 <li>
 
 
 
 Experience with ticket management systems
 
 
 
 </li>
 <li>
 
 
 
 Basic knowledge of macOS, iOS, Android, Windows, and networking fundamentals
 
 
 
 </li>
 <li>
 
 
 
 Familiarity with Microsoft 365, Google Workspace, and AV troubleshooting
 
 
 
 </li>
 <li>
 
 
 
 Excellent written and verbal communication skills
 
 
 
 </li>
 <li>
 
 
 
 Strong customer service and problem-solving abilities
 
 
 
 </li>
 <li>
 
 
 
 Availability for after-hours or weekend support
 
 
 
 </li>
 <li>
 
 
 
 High professionalism and commitment to data security
 
 
 
 </li>
 </ul>
 
 
 
 
 Preferred
 
 
 
 
 <ul>
 <li>
 
 
 
 Strong passion for troubleshooting and problem-solving
 
 
 
 </li>
 <li>
 
 
 
 Attention to detail and IT documentation management
 
 
 
 </li>
 <li>
 
 
 
 Experience managing asset inventory
 
 
 
 </li>
 <li>
 
 
 
 Understanding of standardization and best practices
 
 
 
 </li>
 <li>
 
 
 
 Strong English communication and business writing skills
 
 
 
 </li>
 <li>
 
 
 
 Ability to work in ambiguous situations
 
 
 
 </li>
 <li>
 
 
 
 Experience providing VIP executive support
 
 
 
 </li>
 <li>
 
 
 
 Ability to handle sensitive information confidentially
 
 
 
 </li>
 </ul>
 
 
 
 Education and experience
 
 
 
 
 Education
 
 
 
 
 <ul>
 <li>
 
 
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or equivalent experience
 
 
 
 </li>
 </ul>
 
 
 
 
 Work experience
 
 
 
 
 <ul>
 <li>
 
 
 
 At least 2 years in an IT support role
 
 
 
 </li>
 <li>
 
 
 
 Hands-on experience with hardware/software troubleshooting and service requests
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 
 Benefits
 
 
 
 
 </li>
 <li>
 <ul>
 <li>
 <ul>
 <li>
 
 
 
 Provident Fund
 
 
 
 </li>
 <li>
 
 
 
 Leave Encashment
 
 
 
 </li>
 <li>
 
 
 
 Gratuity
 
 
 
 </li>
 <li>
 
 
 
 Health Insurance
 
 
 
 </li>
 <li>
 
 
 
 Inflation Bonus
 
 
 
 </li>
 <li>
 
 
 
 Housing Allowance
 
 
 
 </li>
 <li>
 
 
 
 Patient seen Bonus
 
 
 
 </li>
 <li>
 
 
 
 Eid Bonus
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 </li>
 </ul>
 
 
 
 Salary:
 
 
 60,000PKR - 80,000PKR
 
 
</div>

IT Support Specialist - Outpatient Clinic USA

Explore 1307+ Technical support specialist in Karachi this April. Find roles across top companies and apply now to boost your career.