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Temp Experts

<div>IT Support Specialist 
Tampa, FL (In-Office) 
Direct Hire 
 
TempExperts is seeking an experienced, full-time IT Support Specialist on behalf of a well-established professional services firm in Tampa, FL. This Direct Hire position is ideal for a proactive, technology-focused, and customer service-oriented IT professional who enjoys providing hands-on support in a fast-paced, in-office environment. The IT Support Specialist will support attorneys and staff by ensuring firm technology systems operate efficiently and issues are resolved promptly. 
 

Position Overview: 
The IT Support Specialist serves as the primary point of contact for technology support requests, ensuring firm systems operate efficiently and issues are resolved promptly. This role requires a calm, professional, and service-oriented individual who takes ownership of support tickets and provides white-glove assistance to attorneys and staff. As a reliable in-office resource, the specialist plays a critical role in supporting daily operations and maintaining a high standard of service.
 

Essential Duties and Responsibilities:
<ul><li>Serve as the primary point of contact for all IT support requests (in-person and remote).
</li><li>Own and manage Tier 1 support tickets from intake through resolution.
</li><li>Troubleshoot and resolve Tier 2 issues, including:
<ul><li>Hardware and workstation setup and support
</li><li>Microsoft 365, Outlook, and Office applications
</li><li>User account management and permissions
</li><li>Basic networking and connectivity issues
</li></ul></li><li>Provide white-glove support to attorneys and staff in a fast-paced environment.
</li><li>Triage and escalate complex issues to senior IT resources when appropriate.
</li><li>Assist with onboarding and offboarding of employees, including device setup and access provisioning.
</li><li>Support conference room technology and day-to-day office IT needs.
</li><li>Maintain accurate documentation of issues, resolutions, and internal processes.
</li><li>Identify recurring technical issues and recommend process or system improvements.
</li></ul>
 
Required Knowledge, Skills, and Abilities
<ul><li>Minimum of 4&ndash;5+ years of hands-on IT support experience in a professional environment.
</li><li>Strong troubleshooting skills across hardware, software, and end-user issues.
</li><li>Experience supporting Microsoft 365 and Windows enterprise environments.
</li><li>Familiarity with structured helpdesk or ticketing systems.
</li><li>Working knowledge of basic networking concepts and infrastructure.
</li><li>Excellent communication skills with a strong customer service mindset.
</li><li>Ability to manage multiple priorities and respond quickly to user needs.
</li><li>Proven reliability, consistency, and professionalism in prior roles.
</li></ul>
 
Preferred Qualifications:
<ul><li>Associate&rsquo;s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
</li><li>Prior experience supporting users in a law firm or professional services environment.
</li><li>Familiarity with legal technology, document management systems, or common legal software applications.
</li></ul>
 
Perks &amp; Benefits:
<ul><li>Competitive compensation.
</li><li>Stable, full-time, in-office role.
</li><li>Professional and collaborative work environment.
</li><li>Opportunity to support attorneys and legal professionals.
</li><li>Exposure to legal technology and enterprise IT systems.
</li><li>Career growth potential within a professional services organization.
</li></ul>TempExperts is an Equal Opportunity Employer.</div>

IT Support Specialist

Steer

<div>
 Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
 
 
 Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.
 
 
 
 About The Role
 
 
 
 As an Onboarding Success Specialist, you&rsquo;ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client&rsquo;s experience is aligned with their business needs and delivers value from day one. You&rsquo;ll be one of the members of the onboarding team, helping define the playbook and set the tone for how we bring this new solution to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.
 
 
 
 You Will
 
 
 
 <ul>
 <li>
 Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination
 </li>
 <li>
 Tailor and configure customer-facing templates based on client inputs and business goals &ndash; no custom development required, but small updates and adjustments will be common
 </li>
 <li>
 Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
 </li>
 <li>
 Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support
 </li>
 <li>
 Troubleshoot technical issues and coordinate timely updates to live configurations as needed
 </li>
 <li>
 Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience
 </li>
 <li>
 Own the free trial to paid conversion process to ensure customer adoption
 </li>
 <li>
 Seeks out new knowledge and approaches problems with a mindset of exploration in regards to AutoOps and Steer Products
 
 
 </li>
 </ul>
 
 You Have
 
 
 
 
 Must-Have
 
 
 
 <ul>
 <li>
 2+ years of experience in customer onboarding, customer success, or implementation support - ideally in a SaaS or digital tools environment
 </li>
 <li>
 Experience managing a client-facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience)
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Customer-first mindset
 </li>
 <li>
 Ability to manage multiple onboarding projects at once, with strong organization and follow-through
 </li>
 <li>
 Proactive, resourceful, and ownership-driven - you anticipate needs and take initiative
 </li>
 <li>
 Experience with KPIs, including Time to Live and Time to Onboarding Complete
 </li>
 <li>
 Experience with a CRM such as Hubspot, Salesforce, etc&hellip;
 </li>
 <li>
 Experience onboarding and training on multiple products or modules
 
 
 </li>
 </ul>
 
 Nice-to-Have
 
 
 
 <ul>
 <li>
 Experience with templated content platforms, CMS tools, or WYSIWYG editing
 </li>
 <li>
 Exposure to scheduling or CRM tools
 </li>
 <li>
 Comfort with technical troubleshooting or support escalation workflows
 </li>
 <li>
 Experience with a high-volume environment and short onboarding cycles.
 </li>
 <li>
 Experience onboarding low-tech customers
 
 
 </li>
 </ul>
 
 Interview Process
 
 
 
 <ul>
 <li>
 Initial Screen - 20min
 </li>
 <li>
 Wonderlic Assessment - 35min
 </li>
 <li>
 Hiring Manager Interview - 30min
 </li>
 <li>
 Cross Functional Interview - 45min Career Journey Interview - 60min
 </li>
 <li>
 Reference Checks
 
 
 </li>
 </ul>
 
 We Offer
 
 
 
 <ul>
 <li>
 100% remote work environment
 </li>
 <li>
 Medical, Dental and Vision insurance within 30 days
 </li>
 <li>
 100% employer-paid medical insurance
 </li>
 <li>
 Equity package
 </li>
 <li>
 Flexible PTO with 15 days minimum
 </li>
 <li>
 Generous Parental Leave
 </li>
 <li>
 FSA and HSA options
 </li>
 <li>
 401(k)
 </li>
 <li>
 Growth &amp; Wellness Stipend
 </li>
 <li>
 WFH Equipment
 </li>
 <li>
 Chance to work with the latest technology
 </li>
 <li>
 A collaborative, high ownership culture
 </li>
 <li>
 Opportunities for development and career growth
 
 
 </li>
 </ul>
 
 Why Join Steer?
 
 
 
 At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.
 
 
 Here, you&rsquo;ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.
 
 
 Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.
 
 
 We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.
 
 
 Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.
</div>

Onboarding Specialist  - Remote

Syncro

<div>
 
 At Syncro, our Vision is a world where
 
 all
 
 businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits.&nbsp; We're on the lookout for collaborative individuals with diverse perspectives willing to&nbsp; bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!
 
 
 
 Core Values:
 
 At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.&nbsp;&nbsp;
 
 
 
 Be Customer Obsessed:
 
 Prioritize our customer&rsquo;s success and drive value for them
 
 
 
 Innovate with Agility:
 
 Adapt, experiment and take risks
 
 
 
 Deliver Results:
 
 Operate with urgency, focus and accountability
 
 
 
 Collaborate Openly: I
 
 nclusivity of people, ideas and information
 
 
 
 Operate with Integrity:
 
 Do the right thing through transparency and fairness
 
 
 
 Celebrates the Wins:
 
 Illuminate accomplishments and recognize one another
 
 
 
 Benefits Quick Overview:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Pay Range:
 
 
 $22/H (USD)
 </li>
 <li>
 
 
 Scheduled Shift:
 
 
 <ul>
 <li>
 To Be Determined*
 
 &nbsp;
 
 <ul>
 <li>
 Training Time Requirement: Monday-Friday, 9am- 6pm (EST) for initial 6 weeks
 </li>
 </ul>
 </li>
 </ul>
 </li>
 <li>
 
 
 Remote first:
 
 
 &nbsp;We are the PIONEERS of &ldquo;work from home&rdquo; - remote work is all we have ever done and we do it well!&nbsp; Our team members are all over the globe working from home and striking an awesome balance in their lives.
 </li>
 <li>
 
 
 Equity Appreciation Program:
 
 
 Syncro offers an equity program that everyone participates in
 </li>
 <li>
 
 
 Unlimited
 
 
 
 PTO
 
 : With a 2 week annual minimum, Syncro wants you to take time when you need it.
 </li>
 <li>
 
 
 401k Plan:
 
 
 A hassle free plan with a 2.5% company match of your annual salary.
 </li>
 <li>
 
 
 Health Insurance:
 
 
 Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
 </li>
 <li>
 
 
 Parental Leave:
 
 
 Up to 6 weeks paid parental leave so you can focus on the new addition to your family
 </li>
 </ul>
 
 
 And more!:
 
 Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.
 
 
 
 The Opportunity:
 
 &nbsp;
 
 
 We are seeking a dynamic and motivated Technical Support Representative to provide initial assistance and troubleshooting to our partners. The ideal candidate will excel in multi-tasking and have a solid understanding of IT to handle customer inquiries, resolve common problems, and escalate complex issues to higher-level support. Key responsibilities include responding to calls, emails, and chat support, documenting issues, guiding customers through standard procedures, and ensuring customer satisfaction by delivering efficient and effective solutions. Additionally, this role involves collaborating closely with various departments to design solutions that address behavioral issues, support company growth, and enhance revenue recognition.&nbsp;
 
 
 
 What You&rsquo;ll Be Doing
 
 :
 
 &nbsp;
 
 
 <ul>
 <li>
 Providing exceptional customer support/technical support.
 </li>
 <li>
 Gaining a deep understanding of our offered products.
 </li>
 <li>
 Addressing customer inquiries and educating them on our product.
 </li>
 <li>
 Providing Technical support via Telephone, Chat, and Email services.&nbsp;
 </li>
 <li>
 Helping connect customers with our sales and development teams.
 </li>
 <li>
 Manage multiple tasks in a fast-paced environment,&nbsp;
 </li>
 <li>
 Be a part of creating our ever-expanding Knowledge Base.
 </li>
 <li>
 Continuously train on new and upcoming product changes.&nbsp;
 </li>
 <li>
 Proactively communicating with customers: if an issue is being held up, check in every 24 hours&nbsp; so stakeholders feel taken care of.
 </li>
 <li>
 Helping the team keep a high level of customer happiness.
 </li>
 <li>
 We're intentionally building a team with diverse skill sets, perspectives, and strengths, and there&rsquo;s plenty of opportunity to grow and make an impact.
 </li>
 <li>
 Our needs span a wide range of skills, and we value team members who bring different strengths, curiosity, and a willingness to learn.&nbsp;
 </li>
 </ul>
 
 
 What we're looking for:
 
 
 <ul>
 <li>
 Technical Proficiency - proficient understanding of IT systems, Familiarity with support tools such as ticketing systems and remote desktop software.
 </li>
 <li>
 You must be a self-driven, self-learner&nbsp;
 </li>
 <li>
 Collaborative and driven to develop yourself and the team you&rsquo;re part of.
 </li>
 <li>
 You have high compassion and you want to help all stakeholders.
 </li>
 <li>
 Excellent communication skills &ndash; verbal, written and electronic. .Excellent verbal and written communication skills are crucial for accurately understanding and resolving customer issues
 </li>
 <li>
 Exceptional phone presence and soft skills. Maintaining composure and patience when dealing with frustrated or upset customers. Upholding a professional demeanor and providing respectful and courteous service.
 </li>
 <li>
 You care &mdash; which means a natural attention to detail and investment in customer success.
 </li>
 <li>
 Self motivated with ability to think creatively to identify solutions for addressing customer needs.
 </li>
 <li>
 Ability to multitask and prioritize in a fast paced environment. Efficiently managing time to handle multiple tickets or customer interactions without compromising quality
 </li>
 </ul>
 <ul>
 <li>
 You&rsquo;re kind and wily (in a good way).
 </li>
 <li>
 Accountable for upholding key performance metrics related to customer satisfaction, response times, and resolution times.
 </li>
 <li>
 Handling high-pressure situations calmly and effectively, especially when dealing with challenging customers or technical problems.&nbsp;
 </li>
 <li>
 Adaptability and Learning Agility - Willingness and ability to quickly learn new systems, technologies, and processes. Flexibility to adapt to changing work environments and customer needs, as well as a proactive attitude towards continuous improvement and self-development.
 </li>
 <li>
 Understanding of MSP operations and service delivery models
 </li>
 </ul>
 
 
 Must have skills:
 
 
 <ul>
 <li>
 2-3 years of IT Technical Support experience
 </li>
 <li>
 Firm understanding of RMM usage
 </li>
 </ul>
 
 
 Nice to have skills:
 
 
 <ul>
 <li>
 Scripting Experience
 </li>
 <li>
 Quickbooks Experience
 </li>
 <li>
 PSA (ticketing, invoicing, estimates and procurement systems)&nbsp;
 </li>
 <li>
 Experience within our industry is a strong plus, including work with MSPs, as well as relevant experience outside the industry in software QA or related environments.
 </li>
 </ul>
 
 
 Interview Process:&nbsp;
 
 
 
 At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:
 
 <ul>
 <li>
 30m, Preliminary Screening with HR
 </li>
 <li>
 1H, Tech Support Leadership Panel
 </li>
 </ul>
 
 We value the opportunity to meet our potential team members face-to-face; therefore, a
 
 live, in-person interview may be
 
 a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so. To ensure the integrity of our team, all successful candidates will also undergo a thorough
 
 background and identity screening
 
 during the onboarding process.
 
 
 
 AI Usage Policy for Interviews:
 
 
 
 We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you.
 
 
 
 Company Details:
 
 If you&rsquo;re curious about learning more about Syncro, read on and visit the links below.
 
 
 Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company&rsquo;s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.&nbsp; Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!
 
 
 To see more about our product, and what it&rsquo;s like to work here at Syncro, check us out online:
 
 <ul>
 <li>
 
 
 Website:
 
 
 www.syncromsp.com
 </li>
 <li>
 
 
 Glassdoor:
 
 
 https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
 </li>
 <li>
 
 
 LinkedIn:
 
 
 &nbsp;https://www.linkedin.com/company/syncromsp/mycompany/
 </li>
 <li>
 
 
 Life at Syncro Instagram:&nbsp;
 
 
 https://www.instagram.com/lifeatsyncro/
 
 &nbsp;
 
 </li>
 </ul>
 
 Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.
 
</div>

Technical Support Representative

VigorCare Pediatric Services

<div>We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support to our staff and ensuring the smooth operation of our computer systems and networks. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for helping others.
Key Responsibilities:<ul><li>Provide technical support to staff on hardware, software, and network-related issues</li><li>Troubleshoot and resolve IT issues in a timely and efficient manner</li><li>Install, configure, and maintain computer systems and networks</li><li>Perform regular maintenance and updates on systems and software</li><li>Monitor system performance and identify potential issues</li><li>Create and maintain documentation for IT processes and procedures</li><li>Train staff on new technology and software as needed</li><li>Collaborate with other IT team members to implement new systems and technologies</li><li>Stay current with industry trends and best practices in IT support</li><li>Assist with IT projects and initiatives as needed</li></ul>
Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field</li><li>Minimum of 2 years of experience in IT support or a related role</li><li>Strong knowledge of Windows and Mac operating systems</li><li>Experience with network administration and troubleshooting</li><li>Knowledge of Active Directory, DNS, and DHCP</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and in a team environment</li><li>Strong attention to detail and ability to prioritize tasks</li><li>Experience with healthcare IT systems is a plus</li></ul>
Benefits:<ul><li>Competitive salary</li><li>Comprehensive health, dental, and vision insurance</li><li>401(k) retirement plan with company match</li><li>Paid time off and holidays</li><li>Professional development opportunities</li><li>A supportive and collaborative work environment</li></ul></div>

IT Support Analyst

SyncroMSP

<div>At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits. We're on the lookout for collaborative individuals with diverse perspectives willing to bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.
Be Customer Obsessed: Prioritize our customer's success and drive value for them

Innovate with Agility: Adapt, experiment and take risks

Deliver Results: Operate with urgency, focus and accountability

Collaborate Openly: Inclusivity of people, ideas and information

Operate with Integrity: Do the right thing through transparency and fairness

Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Quick Overview: 

<ul>
<li>Pay Range: $22/H (USD)</li>
<li>Scheduled Shift:
<ul><li>To Be Determined*
<ul><li>Training Time Requirement: Monday-Friday, 9am- 6pm (EST) for initial 6 weeks</li>
</ul></li></ul></li><li>Remote first: We are the PIONEERS of &quot;work from home&quot; - remote work is all we have ever done and we do it well! Our team members are all over the globe working from home and striking an awesome balance in their lives.</li>
<li>Equity Appreciation Program: Syncro offers an equity program that everyone participates in</li>
<li>Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.</li>
<li>401k Plan: A hassle free plan with a 2.5% company match of your annual salary.</li>
<li>Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.</li>
<li>Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family</li>
</ul>
And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.

The Opportunity:

We are seeking a dynamic and motivated Technical Support Representative to provide initial assistance and troubleshooting to our partners. The ideal candidate will excel in multi-tasking and have a solid understanding of IT to handle customer inquiries, resolve common problems, and escalate complex issues to higher-level support. Key responsibilities include responding to calls, emails, and chat support, documenting issues, guiding customers through standard procedures, and ensuring customer satisfaction by delivering efficient and effective solutions. Additionally, this role involves collaborating closely with various departments to design solutions that address behavioral issues, support company growth, and enhance revenue recognition.

What You'll Be Doing:
<ul>
<li>Providing exceptional customer support/technical support.</li>
<li>Gaining a deep understanding of our offered products.</li>
<li>Addressing customer inquiries and educating them on our product.</li>
<li>Providing Technical support via Telephone, Chat, and Email services.</li>
<li>Helping connect customers with our sales and development teams.</li>
<li>Manage multiple tasks in a fast-paced environment,</li>
<li>Be a part of creating our ever-expanding Knowledge Base.</li>
<li>Continuously train on new and upcoming product changes.</li>
<li>Proactively communicating with customers: if an issue is being held up, check in every 24 hours so stakeholders feel taken care of.</li>
<li>Helping the team keep a high level of customer happiness.</li>
<li>We're intentionally building a team with diverse skill sets, perspectives, and strengths, and there's plenty of opportunity to grow and make an impact.</li>
<li>Our needs span a wide range of skills, and we value team members who bring different strengths, curiosity, and a willingness to learn.</li>
</ul>
What we're looking for:
<ul>
<li>Technical Proficiency - proficient understanding of IT systems, Familiarity with support tools such as ticketing systems and remote desktop software.</li>
<li>You must be a self-driven, self-learner</li>
<li>Collaborative and driven to develop yourself and the team you're part of.</li>
<li>You have high compassion and you want to help all stakeholders.</li>
<li>Excellent communication skills &ndash; verbal, written and electronic. .Excellent verbal and written communication skills are crucial for accurately understanding and resolving customer issues</li>
<li>Exceptional phone presence and soft skills. Maintaining composure and patience when dealing with frustrated or upset customers. Upholding a professional demeanor and providing respectful and courteous service.</li>
<li>You care &mdash; which means a natural attention to detail and investment in customer success.</li>
<li>Self motivated with ability to think creatively to identify solutions for addressing customer needs.</li>
<li>Ability to multitask and prioritize in a fast paced environment. Efficiently managing time to handle multiple tickets or customer interactions without compromising quality</li>
</ul><ul><li>You're kind and wily (in a good way).</li>
<li>Accountable for upholding key performance metrics related to customer satisfaction, response times, and resolution times.</li>
<li>Handling high-pressure situations calmly and effectively, especially when dealing with challenging customers or technical problems.</li>
<li>Adaptability and Learning Agility - Willingness and ability to quickly learn new systems, technologies, and processes. Flexibility to adapt to changing work environments and customer needs, as well as a proactive attitude towards continuous improvement and self-development.</li>
<li>Understanding of MSP operations and service delivery models</li>
</ul>
Must have skills:
<ul>
<li>2-3 years of IT Technical Support experience</li>
<li>Firm understanding of RMM usage</li>
</ul>
Nice to have skills:
<ul>
<li>Scripting Experience</li>
<li>Quickbooks Experience</li>
<li>PSA (ticketing, invoicing, estimates and procurement systems)</li>
<li>Experience within our industry is a strong plus, including work with MSPs, as well as relevant experience outside the industry in software QA or related environments.</li>
</ul>
Interview Process:

At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:
<ul>
<li>30m, Preliminary Screening with HR</li>
<li>1H, Tech Support Leadership Panel</li>
</ul>
We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview may be a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so. To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process.

AI Usage Policy for Interviews:

We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you.

Company Details: If you're curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company's outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it's like to work here at Syncro, check us out online:
<ul>
<li>Website: www.syncromsp.com</li>
<li>Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm</li>
<li>LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/</li>
<li>Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/</li>
</ul>
Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.</div>

Morgan & Morgan

<div><div>At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.</div>
Job Title: IT Service Desk Agent

Location: Tampa, FL

Job Type: Full-time

Summary

We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in our Tampa office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required.

Responsibilities
<ul>
<li>Provide frontline technical support to end-users via phone calls, email, and chat</li>
<li>Respond to inquiries in a timely and professional manner</li>
<li>Troubleshoot and resolve technical problems, escalating as required</li>
<li>Record and document all requests or incidents in our Freshservice Platform</li>
<li>Maintain a high level of Customer Satisfaction</li>
<li>Maintain a high First Call Resolution rate</li>
<li>Work collaboratively with other members of the IT Service Desk team</li>
<li>Perform other duties as assigned</li>
</ul>
Qualifications
<ul>
<li>Minimum of 2 years of experience in a Service Desk\Helpdesk Role</li>
<li>Strong communication skills, both written and verbal</li>
<li>Excellent problem-solving skills</li>
<li>Ability to multi-task and prioritize in a fast-paced environment</li>
<li>Knowledge and understanding of Active Directory functionality</li>
<li>Proficient in Microsoft Office 365 applications</li>
<li>Experience documenting properly all aspects of troubleshooting and resolving of issues</li>
<li>Familiarity with basic networking concepts</li>
<li>Willingness to work flexible hours, including weekends and holidays</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience with VMWare Horizon Virtual Desktops</li>
<li>Experience with Salesforce</li>
<li>ITIL Foundation certification</li>
<li>Experience with remote support tools</li>
</ul>
Benefits

Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

#LI-MB1<div> 
Benefits

Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan &amp; Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy

Here is a link to Morgan &amp; Morgan's privacy policy.</div></div>

IT Service Desk Agent

AdventHealth

<div>
 
 Our Promise To You
 
 
 
 Joining AdventHealth is about being part of something bigger. It&rsquo;s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
 
 together
 
 we are even better.
 
 
 
 All the benefits and perks you need for you and your family:
 
 
 
 <ul>
 <li>
 Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
 </li>
 <li>
 Paid Time Off from Day One
 </li>
 <li>
 403-B Retirement Plan
 </li>
 <li>
 4 Weeks 100% Paid Parental Leave
 </li>
 <li>
 Career Development
 </li>
 <li>
 Whole Person Well-being Resources
 </li>
 <li>
 Mental Health Resources and Support
 </li>
 <li>
 Pet Benefits
 
 
 </li>
 </ul>
 
 Schedule
 
 
 
 Full time
 
 
 
 Shift
 
 
 
 Day (United States of America)
 
 
 
 Address
 
 
 
 3100 E FLETCHER AVE
 
 
 
 City
 
 
 
 TAMPA
 
 
 
 State
 
 
 
 Florida
 
 
 
 Postal Code
 
 
 
 33613
 
 
 
 Job Description
 
 
 
 Maintains proficiency in all Tech IV functions and provides coverage in any core or advanced pharmacy practice areas as needed to address staff shortages, support program and service performance, and assure achievement of strategic goals across patient care areas serviced by the pharmacy team. Other duties as assigned. Executes expert-level pharmacy technician duties with mastery across all core and advanced workflows. Serves as the recognized subject matter expert in a designated specialty area, such as ADC systems, cleanroom/compounding, diversion prevention, informatics, investigational drugs, or medication history, based on organizational need and individual expertise. Resolves complex issues and provides technical support related to the specialty area. Collaborates with internal and external stakeholders to ensure system functionality and process integrity. Develops and enforces protocols and work process to ensure accuracy, safety, and quality in defined specialty area. Provides real-time feedback and guidance to team members. Coordinates continuity and standardization of specialty program and monitors performance across teams, shifts, and pharmacy practice areas. Acts as a specialty liaison across the technician team, clinical team, and pharmacy leadership. Communicates operational needs, escalates issues, and supports departmental goals. Manages daily operations and leads projects within the specialty area. Develops and refines workflows, protocols, and training materials to support excellence in specialized practice. Ensures adherence to regulatory standards, institutional policies, and best practices within the specialty area. Participates in audits, documentation, and continuous quality improvement. Monitors and evaluates specialty area system performance and integrity to detect and mitigate service failures impacting medication safety. Works closely with pharmacy leadership, clinical teams, IT, compliance, and other departments to support cross-functional initiatives and ensure alignment with organizational goals. Enlists collaborative support from Lead Pharmacy Technician as needed to improve or advance targeted specialty pharmacy services. Utilizes data and reporting tools to monitor performance, identify trends, and support decision-making within the specialty area. Contributes to strategic planning and innovation. Contributes to the advancement of pharmacy technician practice by modeling excellence in specialized care and supporting professional development. Develops and delivers training for pharmacy and clinical staff related to the specialty area and assists with determining competency or formal performance assessments. Supports onboarding and competency validation for technicians working in or rotating through the specialty. Designs enterprise-level projects, system upgrades, and service expansion efforts related to the specialty. Shares expertise across campuses and supports standardization. Represents pharmacy in committees, shared governance, and enterprise initiatives. Champions innovation and continuous professional growth. Participates in research or innovation efforts. Automated Dispensing Cabinet (ADC) Specialist &ndash; Provides expert-level support for ADC systems, including cabinet maintenance, user access, formulary updates, issue resolution, and system optimization projects. Leads ADC-related training for pharmacy and clinical staff and supports cross-campus ADC initiatives and system upgrades. Cleanroom/Compounding Specialist &ndash; Maintains cleanroom integrity, prepares complex sterile or hazardous products, performs routine environmental and media fill testing, and leads compounding protocol optimization. Supports USP , , and compliance and assists in staff onboarding and competency assessment related to cleanroom practices. Diversion Prevention Analyst &ndash; Supports diversion prevention initiatives by reviewing medication transactions, conducting discrepancy investigations, and performing trend analyses across controlled substance records. Collaborates with supervisors, medical staff, nursing leadership, compliance, and clinical departments to investigate and mitigate suspected diversion activity, and maintain adherence to DEA and State Board of Pharmacy regulations. Informatics Specialist &ndash; Performs data extraction, analysis, and reporting through platforms such as inventory management and EMR systems, warehouse logistics tools, dispensing cabinets, and RFID technologies. Supports pharmacy technology optimization, training, system maintenance, investigation-related reporting, and workflows using supply chain initiatives. Investigational Drug Specialist &ndash; Manages the clinical investigational drug inventory, both physical and within investigational drug software. Documents research staff onboarding, tracks drug preparation and storage, supports investigational protocol activities, and participates in site initiation visits and monitoring follow-ups. Medication History Specialist &ndash; Completes accurate medication histories in alignment with best practices, supporting the pharmacist-led medication reconciliation process. Triages medication history workload across multiple campuses or units and trains staff in standardized history collection practices and tools.
 
 
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Strong verbal and written communication, organizational, problem&hyphen;solving, and customer service skills [Required]
 </li>
 <li>
 Flexibility and willingness to adapt to changes as necessary [Required]
 </li>
 <li>
 Ability to interact constructively with supervisors, peers, and external customers [Required]
 </li>
 <li>
 Ability to follow direction from formal management personnel and work well under direct supervision of a pharmacist [Required]
 </li>
 <li>
 Ability to identify, follow up, and resolve discrepancies [Required]
 </li>
 <li>
 Ability to identify, resolve, and mitigate pharmacy operational or program issues within the scope of their specialty [Required]
 </li>
 <li>
 Ability to keep accurate and complete records [Required]
 </li>
 <li>
 Knowledge of medical terminology [Required]
 </li>
 <li>
 Ability to teach pharmacy technician students, if applicable [Required]
 </li>
 <li>
 Proficiency in hospital computer system technology and automation [Required]
 </li>
 <li>
 Initiative to keep abreast of and communicate developments in the provision of pharmacy services [Required]
 </li>
 <li>
 Basic project management skills [Required]
 </li>
 <li>
 Must be able to read, write and speak conversational English [Required]
 </li>
 <li>
 Basic computer skills and knowledge of Microsoft Office [Required]
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School Grad or Equiv [Required]
 </li>
 <li>
 Associate's [Preferred]
 </li>
 <li>
 Technical/Vocational School [Preferred]
 
 
 </li>
 </ul>
 
 Field Of Study
 
 
 
 <ul>
 <li>
 Completion of a pharmacy technician training program [Preferred]
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years contemporary hospital pharmacy experience with noted experience in targeted specialty pharmacy practice. [Required]
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Additional licensure or certification requirements may apply depending on the specific unit or state in which this position is located. Please consult the relevant credential grid for detailed information regarding these requirements
 
 
 </li>
 </ul>
 
 Licenses And Certifications
 
 
 
 <ul>
 <li>
 Registered Pharmacy Technician (RPhT) [Required]
 </li>
 <li>
 NHA Certified Pharmacy Technician (CPhT) [Required] OR PTCB Certified Pharmacy Technician (CPhT) [Required]
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 
 (Please click the link below to view work requirements)
 
 
 
 Physical Requirements - https://tinyurl.com/msy4mja2
 
 
 
 Pay Range
 
 
 
 $20.38 - $32.60
 
 
 
 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
 
</div>

Pharmacy Technician Specialist - ED Medication History

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Pharmacy Technician Specialist - ED Medication History