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tier 2 technical support agent (us)

tier 2 field service engineer journeyman

Oneida Total Integrated Enterprises

<div>Description:
<p><b>
Oneida Technology Services (OTS)</b> is actively seeking a highly motivated, full-time <b>Tier 2 Field Service Engineer </b>in <b>Los Angeles, CA</b>. <b>This is a fully on-site position.</b></p><p><b>
Key Responsibilities:</b></p><ul><li>
Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.</li><li>
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.</li><li>
Recommend systems modifications to reduce user problems.</li><li>
Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.</li><li>
Install operating system patches, upgrades etc. via SCCM Software Center</li><li>
Provide remote support services for telework/home users.</li><li>
Help ensure user applications work over VPN and/or Citrix.</li><li>
Manage user relocation requests</li><li>
Ensure devices are properly encrypted.</li><li>
Local On-Site Cabling</li><li>
Provide on-site support for enterprise groups such as the network and security operation centers.</li><li>
Restart network equipment, including switches and routers as directed by enterprise networking.</li><li>
Replace defective network equipment.</li><li>
Wireless Services</li><li>
Assist users with mobile communication devices.</li><li>
Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.</li><li>
Asset Inventory Support</li><li>
Assist with physical inventory as needed.</li><li>
Assist with receiving and receipting property.</li><li>
Disposal Preparation Support</li><li>
Process computer equipment for disposal.</li><li>
Ensure disposal policies are properly employed.</li><li>
Ensure all devices are fully wiped of information before leaving the facility.</li><li>
Video Conferencing and Audio/Video O&amp;M</li><li>
Troubleshoot system problems.</li><li>
Work with support staff for remote troubleshooting and repairs.</li><li>
Assist in setting up presentation devices and video conferencing units.</li><li>
Support pre/post application releases</li><li>
Gather analyze, and report end-user support trends</li><li>
Other duties as assigned</li></ul>
Requirements:
<p><b>
Minimum Qualifications:</b></p><ul><li>
High School with 0-2 years (or commensurate experience)</li><li>
US Citizen</li><li>
High degree of technical proficiency</li><li>
Excellent problem-solving skills and analytical abilities</li><li>
Must be able to obtain and hold a Public Trust Clearance</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Minimum 6 months&rsquo; experience troubleshooting Apple Macintosh software and hardware in a customer service role</li><li>
Certification in Microsoft Operating Systems</li><li>
Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation</li><li>
CompTIA Network+</li><li>
CompTIA A+</li><li>
CompTIA Server+</li><li>
CompTIA Security+</li></ul><p><b>
Compensation Range:</b> $20/Hour</p><p><b>
About Us:</b></p><p>
The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.</p><p>
Our family of companies includes:</p><ul><li>
Oneida ESC Group (OESC)</li><li>
Oneida Professional Services (OPS)</li><li>
Oneida Total Integrated Enterprises (OTIE)</li><li>
Mission Support Services (MS2)</li><li>
Sustainment &amp; Restoration Services (SRS)</li><li>
Oneida Engineering Solutions (OES)</li><li>
General Mechanical Corporation (GMC)</li><li>
LG2 Environmental Solutions (LG2)</li><li>
Oneida Environmental (OE)</li></ul><p>
We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers&rsquo; missions.</p><p><b>
Equal Employment Opportunity:</b></p><p>
Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.</p><p>
Oneida ESC Group participates in the E-Verify program. Learn more about the E-Verify program. https://www.e-verify.gov/</p><p>
Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.</p><p>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.</p></div>

Tier 2 Field Service Engineer - Journeyman

Hapana

<div><p><b>About Hapana</b></p>
<p>
Hapana is a rapidly growing software solution within the fitness industry, revolutionising the operations of multisite boutique businesses like F45, Gold&rsquo;s Gym, BFT, STRONG Pilates, Vaura, Fitstop, KX Pilates, and more. Our dedication to enhancing member experiences, coupled with unparalleled support, has earned us a reputation that spans over 17 countries.</p>
<p>
We're committed to fostering growth for our teams and clients through innovation and teamwork. Our business prides itself on its fast growth and dynamic industry, so we require humans with a vision to work with our small but mighty team. As a global company, we rely on open communication and people speaking up. Bring ideas, passion, and creativity to the role, and you&rsquo;ll fit right in.</p><p></p><p><b><br>
Job Summary</b></p>
<p>
As the Tier 2 Technical Support Agent you will play a key role in delivering high-quality, timely and technical sound support for all Hapana product lines. You will serve as the subject matter expert, handling advanced support tickets, collaborating with internal teams and contributing to process and documentation improvements. This role requires strong problem-solving skills, technical aptitude and a proactive approach to enhancing the client support experience. Experience with CRM platforms (particularly GoHighLevel) is highly advantageous and the ability to work effectively under pressure both autonomously and under supervision while maintaining a high level of accuracy is essential.</p><p></p><p><b><br>
Key Responsibilities</b></p>
<ul>
<li>Support Tickets &ndash; Manage high volumes of tickets, resolve complex issues, escalate when needed and meet SLA requirements while maintaining accuracy under pressure.</li>
<li>Technical Training &amp; Competency &ndash; Maintain knowledge of web development concepts including APIs, webhooks and authentication, develop experience with CRM systems, particularly GoHighLevel.</li>
<li>Support Resources &amp; Process Improvement &ndash; Identify opportunities to improve processes, create knowledge base articles and videos and coordinate support-related data tasks.</li>
<li>Interdepartmental Liaison &ndash; Build relationships with CSMs, Development, Product, Onboarding and Sales teams validate technical requirements and ensure stakeholders receive accurate information.</li>
<li>Stripe Support &ndash; Troubleshoot payment processing, billing concerns, and verification issues; escalate unresolved issues and maintain communication throughout resolution.</li></ul><br>
<p></p>
<p><b>
Qualifications &amp; Requirements</b></p>
<ul>
<li>Experience in technical support or Tier 2 support role, preferably in SaaS or software environments.</li>
<li>Strong troubleshooting, analytical, and problem-solving abilities.</li>
<li>Familiarity with APIs, webhooks, and basic web-development concepts.</li>
<li>Excellent written and verbal communication skills with ability to simplify complex technical issues.</li>
<li>Strong organisational skills with ability to manage multiple tasks in a fast-paced environment.</li>
<li>Experience with Stripe or other payment processors is a plus.</li>
<li>Ability to collaborate effectively across multiple departments.</li>
<li>Basic experience with CRM platforms (particularly GoHighLevel) is highly advantageous.</li>
<li>This role is based in the US and looking for someone based in West Coast or Central timezone as we are fully remote.</li></ul><br>
<p></p>
<p><b>
Why Join Hapana?</b></p>
<ul>
<li>Be part of an innovative team transforming the fitness and wellness space.</li>
<li>A culture that values trust, innovation, and teamwork.</li>
<li>Opportunities for career growth in a dynamic, global organisation.</li>
<li>Competitive salary, benefits, and wellness perks including fitness initiatives and work-life balance policies.</li></ul><br>
<p></p>
<p>
If you have the experience, happy to wear multiple hats we want to hear from you. We thank you in advance for taking the time to apply, please note that only shortlisted candidates will be contacted for an interview. No recruitment agencies please.</p><p></p><p><br>
Hapana is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics</p></div>

Tier 2 Technical Support Agent (US)

Career Group Events

<div>
 <p>
  <strong>
   Talent Acquisition Coordinator
  </strong>
 </p>
 <p>
  Career Group Events is looking for a Talent Acquisition Coordinator &amp; Sourcer to grow with our rapidly expanding team. This position is based in our beautiful Los Angeles headquarters. We offer excellent compensation and an incredible, collaborative environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Do:
  </strong>
 </p>
 <p>
  Our Team is expanding rapidly as we partner with the world&rsquo;s most iconic brands and companies in Los Angeles and across the country. We set the highest standard for recruiting top-tier talent, using a hands-on approach with each of our candidates and clients. We work with top companies in the fashion, creative, real estate, financial, and hospitality industries and have developed a unique, consultative approach to finding the best possible talent to fit our clients' needs.
 </p>
 <p>
  <br/>
 </p>
 <p>
 </p>
 <p>
  <strong>
   What you&rsquo;ll be doing:
  </strong>
 </p>
 <ul>
  <li>
   Developing a strong network of talent through a variety of sourcing strategies such as social media, LinkedIn, referrals, job postings, and more.
  </li>
  <li>
   Conducting virtual, phone, and in-person interviews with candidates.
  </li>
  <li>
   Comfortable making hundreds of calls a day.
  </li>
  <li>
   Planning and executing large-scale hiring events throughout Los Angeles and other major markets.
  </li>
  <li>
   Communicating assignment details to candidates.
  </li>
  <li>
   Collaborating with Event Managers to identify the right talent for specific clients.
  </li>
  <li>
   Maintaining databases with up-to-date and accurate information.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you will need:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   Great customer service mindset
  </li>
  <li>
   Excellent communicator and problem-solver
  </li>
  <li>
   Ability to be flexible, adaptable, and maintain unwavering poise under pressure
  </li>
  <li>
   Highly organized with a knack for building relationships
  </li>
  <li>
   Must be comfortable with technology
  </li>
  <li>
   Sharp eye for detail and precision
  </li>
  <li>
   Innate ability to connect with people
  </li>
  <li>
   Interest in recruiting and events
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
 </p>
 <p>
  <em>
   We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.
  </em>
 </p>
 <p>
 </p>
</div>


Talent Acquisition Coordinator

AECOM

<div><b>Company Description</b><p><b><br>
Work with Us. Change the World.</b></p><p>
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.</p><p>
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><p>
We're one global team driven by our common purpose to deliver a better world. Join us.</p><b><br>
Job Description</b><p><br>
AECOM is seeking a Senior Electrical Engineer, Data Center<b> specializing in Hyper-scale Data Centers to act as Data Center Electrical Engineer Lead. The job incumbent will be responsible for designing, implementing, and maintaining electrical systems in large-scale data centers. This position is a remote opportunity and can be based out of any of AECOM's U.S. offices.</b></p><p>
The Electrical Engineer will play a critical role in ensuring the reliability, efficiency, and safety of our data center infrastructure. The ideal candidate will have a strong background in electrical engineering and experience working with high-density data centers.</p><p><i>
This position offers the flexibility of a remote work schedule and can be based from a variety of locations in the US were AECOM has an office.</i></p><p><b>
AECOM </b>is a leader in the global data center consulting industry with robust teams in the Americas, Europe, Africa, Asia, and Australia. In this role, you will have the opportunity to work with our teams around the world on high-profile, fast-paced data center projects for global clients. This is a hands-on, client-facing role with an opportunity for upward career mobility.</p><p>
Responsibilities:</p><ul><li>
Design and implement electrical systems for hyper-scale data centers, including medium and low-voltage power distribution, backup power systems, and emergency systems</li><li>
Develop and maintain electrical schematics, bills of materials, and installation drawings</li><li>
Ensure compliance with industry standards, codes, and regulations, including National Electric Code (NEC) and International Electrotechnical Commission (IEC) standards</li><li>
Collaborate with other engineers and stakeholders to develop specifications, design criteria, and project budgets</li><li>
Analyze electrical systems to identify and resolve issues, including load balancing, capacity planning, and power consumption optimization</li><li>
Monitor and maintain the electrical systems, including performing preventative maintenance, testing, and repairs</li><li>
Develop and implement electrical safety procedures and training programs for technicians and other staff</li><li>
Stay up-to-date with advancements in electrical engineering and data center technologies, and recommend new technologies to improve the reliability and efficiency of our data center infrastructure</li><li>
Is accountable for project success in the electrical discipline.</li><li>
Provides specialized technical input to supporting staff, acting as a mentor and leader for mid-level engineers</li><li>
Approves and signs off on work, acting as Engineer of Record</li><li>
Provides estimates for the engineering budget and schedule a to meet requirements on large, complex projects</li><li>
Leads technical client relationships and plays a major role in selling</li></ul><br>
<b>
Qualifications</b><p><b><br>
Minimum Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree in Electrical Engineering plus eight (8) years of relevant experience in electrical design and/or electrical engineering, with a focus on data center infrastructure, or demonstrated equivalency of experience and/or education</li><li>
Professional Engineer License (P.E.) or Professional Engineer Designation (P. Eng) is required</li></ul><p><b>
Preferred Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree in Electrical Engineering plus ten (10) years of relevant experience in electrical design and/or electrical engineering, with a focus on data center infrastructure, or demonstrated equivalency of experience and/or education</li><li>
Extensive experience in electrical engineering for data centers or other critical facilities.</li><li>
Strong knowledge of NEC (NFPA70)</li><li>
Strong leadership, communication, and interpersonal skills</li><li>
Ability to build and maintain strong relationships with clients</li><li>
Ability to think creatively and identify opportunities to enhance the client experience.</li><li>
Experience working with building information modeling (BIM) software, specifically ACC Cloud.</li><li>
Excellent leadership, communication, and interpersonal skills</li><li>
Experience with data center design and construction, including design criteria and industry standards</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Relocation is not available for this position</li><li>
Sponsorship is available for this position</li></ul><div></div><p><b>
About AECOM</b></p><p>
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.</p><p>
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.</p><p><b>
What makes AECOM a great place to work</b></p><p>
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community&mdash;where you have the freedom to grow in a world of opportunity.</p><p>
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</p></div>

Senior Electrical Engineer, Data Centers - Remote (U.S.)

MTS Systems Corporation

<div><p><b>Job Description:</b></p><p></p><h1 class="jobSectionHeader"><b>
Hands-On Field Service Role</b></h1><p>
MTS designs, installs, and supports advanced test systems used by automotive, aerospace, biomedical, and industrial customers to evaluate the performance and durability of real-world products. In this role, you will work hands-on with these systems at customer sites, supporting equipment that engineers rely on every day in laboratory and test environments.</p><p></p><h2 class="jobSectionHeader"><b>
What This Role Looks Like</b></h2><p>
This is a field-based, customer-facing technical role focused on installing, maintaining, calibrating, and troubleshooting complex servo-hydraulic and electro-mechanical test systems at customer sites. You will work in laboratory and test environments using tools, test equipment, and diagnostic skills to restore and optimize system performance. Training on MTS-specific technology is provided, and strong hands-on technical aptitude is essential.</p><p></p><p><b>
Travel:</b> This role involves regular travel to customer sites, primarily around Northern California (Bay Area), with some work in the Reno, NV area. Travel is <b>approximately 60-80%</b>, with heavier travel during the first year due to onboarding and training, including time at MTS headquarters in Minnesota and regional training classes. Candidates should be comfortable with a travel-oriented role and interested in working in varied customer environments.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Install, maintain, calibrate, and repair computer-controlled servo-hydraulic and electro-mechanical test systems</li><li>
Diagnose issues across controllers, hydraulics, data acquisition systems, sensors, transducers, fixtures, and grips</li><li>
Troubleshoot mechanical, electrical, and control-system issues using hands-on diagnostic methods</li><li>
Perform calibrations independently for assigned customer systems</li><li>
Manage service documentation, assigned assets, and customer communication professionally</li><li>
Work directly with customer engineering and lab teams in a service-oriented environment</li><li>
Maintain technical training and compliance with MTS quality and safety standards</li></ul><div></div><h2 class="jobSectionHeader"><b>
Who This Role Is a Good Fit For</b></h2><p>
We are open to candidates at different stages of their careers. The common thread is hands-on technical aptitude, willingness to travel, and interest in growing into an independent field service role. Training and mentorship are provided.</p><p></p><h2 class="jobSectionHeader"><b>
Pathway A: Early-Career Technical Professionals</b></h2><p>
You may be a good fit if you have:</p><ul><li>
Hands-on technical experience gained through internships, co-ops, labs, maintenance roles, automation, robotics, manufacturing, or military service (typically 2&ndash;4 years combined)</li><li>
An associate degree in Mechatronics, Mechanical/Electrical Engineering Technology, or similar, <b>or</b> a 4-year Engineering Technology degree</li><li>
Comfort working with tools, wiring, mechanical assemblies, and technical systems, with interest in growing into an independent field service role</li></ul><p><i>
Field service experience is not required for early-career candidates. Structured onboarding, shadowing, and technical training are provided.</i></p><p></p><h2 class="jobSectionHeader"><b>
Pathway B: Experienced Technicians / Field Service Professionals</b></h2><p>
You may be a good fit if you bring:</p><ul><li>
5&ndash;10+ years supporting electro-mechanical, hydraulic, or industrial equipment</li><li>
Experience in field service, installation, system startup, or maintenance</li><li>
Comfort owning customer relationships and troubleshooting complex systems with minimal supervision</li></ul><div></div><h2 class="jobSectionHeader"><b>
Core Expectations for All Candidates</b></h2><ul><li>
Comfort with a field-based role involving regular travel, especially during the first year, with increasing flexibility as independence grows</li><li>
Willingness to learn and follow structured training and mentorship during onboarding</li><li>
Strong communication skills and professional interaction with customers</li><li>
Valid driver&rsquo;s license and ability to meet company vehicle requirements</li></ul><div></div><h2 class="jobSectionHeader"><b>
Experience That Is Helpful (Not Required on Day One)</b></h2><ul><li>
Exposure to hydraulics, instrumentation, sensors, controls, or automation</li><li>
Calibration, diagnostics, or test-equipment experience</li><li>
Hands-on mechanical and/or electrical troubleshooting</li><li>
Familiarity with common electrical and mechanical diagnostic tools and test equipment</li></ul><div></div><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Gain</b></h2><ul><li><b>
A best-in-class benefits package:</b> http://myitwhr.com</li><li>
Direct responsibility for service and support of complex servo-hydraulic and electro-mechanical systems used in real customer test environments</li><li>
A clear path to independent responsibility in a field-based service role, supported by structured onboarding and mentorship</li><li>
Continued technical development through hands-on experience, formal training, and exposure to diverse applications</li><li>
Long-term growth opportunities within a global engineering organization</li></ul><p></p><h3 class="jobSectionHeader"><b>
Physical Demands (MTS Global):</b></h3><h3 class="jobSectionHeader"><b><i>
The physical demands described here are representative of those that must be met by an employee to successfully perform the</i></b><br>
<b><i>essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></b><br>
<b>While performing the duties of this job, the employee is required to lift 10 pounds (4.6 kilograms), lift and/or move up to 50 pounds (22.7 kilograms) frequently, and lift and/or move more than 50 pounds (22.7 kilograms) occasionally. The employee will engage in pulling/pushing, carrying, and working above their shoulder. This role requires walking, standing, sitting, stooping (bending at the back/shoulders), squatting, kneeling, bending, and in rare cases climbing activities. The employee will be required to operate a motor vehicle as part of their remote working position. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and troubleshoot defects or abnormalities</b><br>
<b>in the work.</b></h3><p></p><p><b>
Compensation Information:</b></p><p>
$30.00 - $40.00 per hour, commensurate with experience and qualifications</p><p></p><p><i>
ITW is an equal opportunity employer. We value our colleagues&rsquo; unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.</i></p><p><i><br>
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.</i></p><p><i><br>
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.</i></p></div>

Field Service Engineer - Northern California (Bay Area) Region

The Good Seed

<div><p>The Supportive Housing Case Manager (Ages 18&ndash;25) supports young adults in securing and keeping stable housing while building life skills and independence. Using a positive, youth-centered approach, you&rsquo;ll carry a small caseload (12&ndash;18 clients), offer flexible one-on-one guidance, and connect them to education, jobs, and community resources. This is a rewarding role for anyone who enjoys cheering young people on as they step confidently into adulthood.</p><p></p><p><b><br>
Responsibilities:</b></p>
<ul>
<li>Conduct intake assessments, develop individualized housing stability/service plans, and update plans quarterly or as needs change.</li>
<li>Assist clients in securing and maintaining permanent housing (lease signing, landlord mediation, rental arrears negotiation, unit inspections, etc.).</li>
<li>Coordinate medical, mental health, substance use treatment, benefits enrollment (SSI/SSDI, SNAP, Medicaid), employment, and other supportive services.</li>
<li>Use harm-reduction and trauma-informed approaches in all client interactions.</li>
<li>Advocate for clients with landlords, courts, hospitals, and benefit agencies.</li>
<li>Facilitate crisis intervention and de-escalation when needed; participate in on-call rotation (if applicable).</li>
<li>Participate in case conferences, staff meetings, and regular supervision.</li>
<li>Collaborate with property managers, housing navigators, peer specialists, and clinical teams.</li></ul><br>
<p></p>
<p><b>
Job Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in social work, psychology, human services, or related field (preferred).</li>
<li>At least 1&ndash;2 years of case management experience with people experiencing homelessness, mental illness, substance use, or trauma.</li>
<li>Knowledge of Housing First, harm reduction, trauma-informed care, and motivational interviewing (preferred).</li>
<li>Proficiency with Microsoft Office.</li>
<li>Excellent organizational, documentation, and time-management skills.</li>
<li>Ability to work independently in the field and manage a flexible schedule (some evenings/weekends).</li>
<li>Ability to pass background checks</li></ul><br>
<p></p>
<p><b>
Physical Demands:</b></p>
<ul>
<li>Frequent travel throughout the service area for home visits and meetings</li>
<li>Ability to manage emotionally intense situations and secondary trauma</li>
<li>Lifting: Must be able to lift and carry items weighting up to 50pounds occasionally</li>
<li>Standing/Walking: Requires standing and walking for extended periods during shifts</li>
<li>Bending/Stooping: Frequent bending, stooping, and reaching to access materials stored at various heights.</li></ul><br>
<p></p>
<p><b>
Job Type:</b> Full-time Schedule: 8-hour shift | 40 per week</p><p></p><p><b><br>
Shifts Available:</b> Monday to Friday and Saturday &amp; Sunday (8am - 4pm) (4pm - 12am) (12am - 8am)</p><p></p><p><b><br>
Driver's License: </b>(Required)</p><p></p><p><b><br>
Willingness to travel: </b>As needed</p><p></p><p><b><br>
Work Location:</b> In person</p></div><p></p>

Supportive Housing Case Manager

Los Angeles County Metropolitan Transportation Authority

<div><div><div><div><div><b>Salary</b></div>
</div><div><div>$114,816.00 - $172,224.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Los Angeles, CA</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Regular Employee</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>2401260</div>
</div></div></div><div><div><div><div><b>Cabinet</b></div>
</div><div><div>INFORMATION TECHNOLOGY AND SERVICES</div>
</div></div><div><div><div><b>Cost Center</b></div>
</div><div><div>3198 - INFORMATION SECURITY</div>
</div></div></div><div><div><div><div><b>Opening Date</b></div>
</div><div><div>02/27/2026</div>
</div></div><div><div><div><b>Closing Date</b></div>
</div><div><div>3/13/2026 5:00 PM Pacific</div>
</div></div></div><div><div><div><div><b>FLSA</b></div>
</div><div><div>Exempt</div>
</div></div><div><div><div><b>Bargaining Unit
</b></div></div><div><div>Non-Contract</div></div></div></div></div>
<br><div></div><div><div><div><p><b><i>Metro&rsquo;s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.</i></b></p>
</div>
</div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div><br>
<div><p><br>
Monitors, identifies, and responds to security incidents collaborating with relevant stakeholders to ensure the adequate safeguard of Metro&rsquo;s digital assets.<br>
<br>
The cybersecurity engineer designs, implements, and maintains the technical controls that protect an organization&rsquo;s systems, networks, and data. Partnering with application owner to deploy and tune security tools, secure cloud and on premises applications and work closely with IT and operations to remediate vulnerabilities and respond to incidents.<br>
<br>
<b>Recruitment Timelines</b>: Interviews are projected to be scheduled for the week of <b>April 6</b><b>, 2026</b>. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div><br>
<p></p><div><br>
<ul><li>Conduct regular vulnerability scans and penetration tests</li><li>
Utilize Security Information and Event Management (SIEM) tools to monitor systems for unusual activity, investigate alerts, and respond to potential threats</li><li>
Develop scripts and tools to automate security tasks, improving efficiency and reducing manual processes</li><li>
 Engineer and implement solutions to enhance the Cybersecurity Operations Center (CSOC&rsquo;s) ability to detect, respond and prevent incidents</li><li>
Analyze security data to identify potential security incidents, conduct root cause analysis, and offer actionable recommendations to prevent future occurrences</li><li>
Develop containment and remediation strategies and coordination across security and technical teams</li><li>
Identify, analyze, and respond to security incidents, coordinating with teams to contain, mitigate, and recover from such breaches</li><li>
Engineer detections aligned to the MITRE ATT&amp;CK framework and recommend improvements to leadership</li><li>
Support the maintenance and tuning of Cybersecurity Operations Center (CSOC) tools, including Security Information and Event Management (SIEM), Intrusion Detection Systems (IDS)/Intrusion Prevention Systems (IPS), firewalls, and other security technologies</li><li>
Validate effective security operations controls are implemented, maintained and adapted to threat landscape</li><li>
Monitor cybersecurity events across assigned environment using advanced Security Information, Threat Intelligence, and SIEM tools to detect and respond to security threats and incidents</li><li>
Examine log source data across endpoints, databases, applications, identity, network, mobile and cloud</li><li>
Work closely with Information Technology Services (ITS), and other teams to ensure effective communication and coordination during security incidents</li><li>
Identify areas for improvement in incident response and threat detection capabilities including tools and processes</li><li>
Lead improvement plans to the development and enhancement of Cybersecurity Operations Center processes, playbooks, and procedures</li><li>
Prepare monitoring and response metrics, Key Performance Indicator (KPIs) for security events and incidents. Upon request, report on the state of the Security Operation Center to cybersecurity leaders and stakeholders</li><li>
Maintain detailed and accurate records of security incidents, including timelines, actions taken, and outcomes</li><li>
Participate and assist in deploying Managed Security Service Providers solutions</li><li>
Manage service providers and ensure the agency is receiving optimal values</li><li>
Manage projects associated with Cybersecurity Operations Center controls deployment and improvement</li><li>
Serve as a mentor and escalation point for junior Security Operations Center engineers and assist with day-to-day requirements</li>
Participate in cross-functional security initiatives and projects<br>
<li>
</li></ul><div>
 May be required to perform other related job duties</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div><br>
<div><p><br>
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:<br>
<b>Education</b></p><br>
<ul><li>
Bachelor&rsquo;s Degree in Information Technology, Cybersecurity, Computer Science, or a related field</li></ul><b>
Experience</b><br>
<ul><li>
Six years of relevant experience or three years of relevant supervisory-level experience in cybersecurity (Security Operation Center and incident response) and information technology. Some positions in this class may require specialized experience in area of assignment</li></ul><b>
Certifications/Licenses/Special Requirements</b><ul><li>
Certification in one or more of the following is preferred: GIAC Security Operations Certified (GSOC), GIAC Certified Incident Handler Certification (GCIH), GIAC Defending Advanced Threats (GDAT), Microsoft Certified Security Operations Analyst Associate, CISSP</li><li>
Ability to work in a secure CSOC environment, which may require extended periods of time sitting and working at a computer</li></ul><ul><li>
This is a 24/7 operation, and the role may require working in shifts, including nights, weekends, and holidays, to ensure continuous monitoring and response</li></ul><p><b>
Preferred Qualifications</b><br>
<br>
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.</p>
The following are the preferred qualifications:<ul><li><p><br>
Experience applying strong knowledge of network architecture, identity and access management, endpoint security, and Zero Trust design principles to design secure enterprise solutions</p></li><li><p>
Experience applying security frameworks such as National Institute of Standards and Technology (NIST) and International Organization for Standardization (ISO)</p></li><li><p>
Experience reviewing, analyzing, and documenting security configurations across systems and cloud platforms</p></li><li><p>
Experience assessing and prioritizing vulnerabilities, overseeing patch governance, and aligning remediation efforts with frameworks such as National Institute of Standards and Technology (NIST) and Center for Internet Security (CIS) benchmarks</p></li><li><p>
Experience communicating technical risk and remediation plans to engineering teams, stakeholders, and executive leadership</p></li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Essential Knowledge</b></h2></div><br>
<div><p><br>
<b>Knowledge of</b> (defined as a learned body of information that is required for and applied in the performance of job tasks)</p><br>
<ul><li>
Proficiency with Security Orchestration, Automation, and Response (SOAR), SIEM, threat intelligence, identity, sandboxes, vulnerability management and Endpoint Detection and Response (EDR)/extended detection and response (XDR) technologies</li><li>
Strong understanding of threats and vulnerabilities and principles of incident response</li><li>
Strong understanding of the MITRE ATT&amp;CK framework</li><li>
Information Technology/Operational Technology security challenges and agency-wide Cybersecurity requirements</li><li>
Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency</li><li>
Statutory and regulatory requirements, standards, and ethics pertaining to information access, audit, investigation, security, and privacy, such as PCI-DSS (Payment Card Industry Data Security Standard), California S.B. 1386, California Privacy Rights Act (CPRA), and HIPAA (Health Insurance Portability and Accountability Act)</li><li>
Theories, principles, and practices of management information systems and specified application areas Network operating systems such as Cisco Routing and Switching, Microsoft Windows, Linux/UNIX, Cloud services (SaaS, PaaS, IaaS) and other networks related to the area of assignment</li><li>
Cybersecurity frameworks (e.g., National Institute Standard Technology (NIST), International Organization for Standardization (ISO 27001)) and their application in Cybersecurity Operations Center environments</li><li>
Diverse IT infrastructure/security environments, with various IT systems, technologies, platforms, concepts, and applications</li><li>
Network architecture and design elements</li><li>
Security and contingency planning concepts, including data integrity, authentication and authorization</li><li>
Project management techniques and tools</li></ul><b>
Skill in </b>(defined as the proficient manual, verbal, or mental utilization of data, people, or things)<ul><li>
Researching computer systems, assessing potential risks, and considering possible solutions</li><li>
Analyzing situations, conducting research, defining problems, providing recommendations, and implementing solutions and alternatives based on network infrastructure</li><li>
Analyzing and evaluating system changes to determine feasibility</li><li>
Seeking out and updating knowledge on applicable systems, legislation, practices and techniques</li><li>
Communicating effectively orally and in writing and making presentations</li></ul><b>
Ability to </b>(defined as a present competence to perform an observable behavior or produce an observable result)<ul><li>
Effectively communicate technical information, issues, and solutions to multiple organizational levels internally and externally in a clear and simple way</li><li>
Educate users and explain the importance of cybersecurity and how to protect data</li><li>
Interact professionally with various levels of Metro employees and outside representatives</li><li>
Think strategically and turn ideas into actions</li><li>
Work independently and deliver results</li><li>
Prepare documentation, reports, and correspondence</li></ul><ul><li>
Read, write, speak, and understand English</li></ul><b>
Special Conditions</b><br>
<ul><li>
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements</li><li>
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job</li><li>
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions</li><li>
This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors</li><li>
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out</li></ul><b>
Working Conditions</b><br>
<ul><li>
Typical office situation</li><li>
Close exposure to computer monitors and video screen</li><li>
Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments</li><li>
Work after designated regular hours in case of special assignments or emergencies</li></ul><b>
Physical Effort Required</b><br>
<ul><li>
Sitting at a desk or table</li><li>
Operate a telephone or other telecommunications device and communicate through the medium</li><li>
Type and use a keyboard and mouse to perform necessary computer-based functions</li><li>
Standing</li><li>
Walking</li><li>
Communicating through speech in the English language required</li></ul><br>
(EH)</div><br>
<p></p>
</div><div></div><div><div><p>Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro&rsquo;s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.</p><br>
<p></p>
<p><b>Selection Procedure</b></p>
<p>Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.</p><br>
<p></p>
<p><b>Application Procedure</b></p>
<p>To apply, visit Metro's website at www.metro.net and complete an online Employment Application.<br>
Computers are available to complete online Employment Applications at the following Metro locations:<br>
<br>
<b>METRO Headquarters, Employment Office</b><br>
<b>One Gateway Plaza</b><br>
<b>Los Angeles, CA 90012</b><br>
<b>Open: Monday through Friday, 8am-4pm</b><br>
<b>(Closed Sat &amp; Sun)</b></p><br>
<p><br>
<b>Metro Talent Hub</b><br>
<b>8501 S. Evermont Place</b><br>
<b>Los Angeles, CA 90044</b><br>
<b>Open: Monday through Friday, 9am-5pm</b><br>
<b>(Closed Sat &amp; Sun)</b></p><br>
<p></p>
<p><b>East Los Angeles Customer Center</b><br>
<b>4501 B Whittier Blvd</b><br>
<b>Los Angeles, CA 90022</b><br>
<b>Open: Tuesday through Saturday, 10am to 6pm</b><br>
<b>(Closed Sun &amp; Mon)</b></p><br>
<p></p>
<p><b>Wilshire/Vermont Customer Center</b><br>
<b>3183 Wilshire Blvd, Ste 174</b><br>
<b>Los Angeles, CA 90010</b><br>
<b>Open: Monday through Friday, 10am-6pm</b><br>
<b>(Closed Sat &amp; Sun)</b></p><br>
<p></p>
<p><b>Rosa Parks Customer Center</b><br>
<b>Willowbrook/Rosa Parks Station</b><br>
<b>11720 Wilmington Ave</b><br>
<b>Los Angeles, CA 90059</b><br>
<b>Open: Monday through Friday, 6am to 6:30pm</b><br>
<b>(Closed Sat &amp; Sun)</b></p><p><br>
<br>
<b>Telephone: </b>(213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.<br>
<br>
<b>All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.</b></p>
<ul><li>Open to the public and all Metro employees</li></ul>
<p>This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.</p></div></div></div>
<br><div></div><div><div><div><p><b><i>*Please refer to the applicable benefit type (Regular or Temporary)*</i></b><br>
</p><div><b>BENEFITS FOR REGULAR EMPLOYEES</b><br>
 </div>Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro. <br>
<br>
We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.<br>
<br>
<b>Medical/Dental/Vision Plan</b> - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.<br>
<br>
<b>Group Life Insurance</b> - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.<br>
<br>
<b>Accidental Death &amp; Dismemberment Insurance</b> - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.<br>
<br>
<b>Long-Term Disability Insurance</b> - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.<br>
<br>
<b>Holidays</b> - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.<br>
<br>
<b>Time off with Pay (TOWP)</b> - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.<br>
Years of Service Annual Accrual<br>
Hire date - 5 years 20 days<br>
Beginning of 6th - 10th year 25 days<br>
Beginning of 11th - 15th year 30 days<br>
Beginning of 16th + years 35 days<br>
<br>
<b>Pension Plan</b> - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.<br>
<br>
<b>Other Benefits</b>: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.<br>
<div><b>BENEFITS FOR TEMPORARY EMPLOYEES</b><br>
 </div><b>Temporary (Contingent) employees are eligible for the following benefits only:</b><ul><li>Kaiser medical insurance</li><li>Public Pension Plan</li><li>457/401K Plan</li><li>Flex Spending</li><li>Paid Sick Time</li><li>Fare Media</li><li>Rideshare Subsidies</li><li>Metro One Fitness membership</li></ul>For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro&rsquo;s Pension &amp; Benefits website at benefits.metro.net</div></div></div><p></p>

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