project manager

contracts team leader

sales manager

training lead

area manager

training manager

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
 
 As one of the world&rsquo;s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
 
 We&rsquo;re hiring a Training Lead to oversee training initiatives by providing support and supervision to our Training Facilitators and Training Support staff. Our ideal candidate is a leader with a drive to create training policies, manuals and other educational media to support our learning and development initiatives.
 
 
 As Training Lead, You Will&hellip;
 
 
 <ul>
 <li>
 Promote an inclusive learning environment with a focus on employee engagement and retention
 </li>
 <li>
 Manage the client-partner relationship as the point of contact for the Training team
 </li>
 <li>
 Provide coaching and development based on performance evaluations to direct reports
 </li>
 <li>
 Analyze trainee performance and trends
 </li>
 <li>
 Participate in client-partner meetings
 </li>
 <li>
 Be responsible for various tasks such as business reviews, reporting obligations and project management
 </li>
 <li>
 Demonstrate an understanding of HR and local labor regulations
 </li>
 <li>
 Implement comprehensive professional development plans and training programs
 </li>
 <li>
 Provide direction for new training and professional development initiatives
 </li>
 <li>
 Uphold existing best practices of the training department, while developing and communicating new procedures
 </li>
 <li>
 Read, audit and parse technical information for action and analysis
 
 
 </li>
 </ul>
 As Training Lead, You Have&hellip;
 
 
 <ul>
 <li>
 High School diploma or equivalent (required)
 </li>
 <li>
 Degree (or equivalent) in Human Resources, Instructional Design, Teaching or Organizational Development (preferred)
 </li>
 <li>
 Minimum of 3+ years working in a learning and development environment
 </li>
 <li>
 Curriculum development and/or graphical &amp; informational design experience
 </li>
 <li>
 Instructional design experience including production and management of e-learning content
 </li>
 <li>
 Experience developing and managing training programs and measuring their impact / ROI
 </li>
 <li>
 Experience in contact center management and training (preferred)
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Conflict resolution and problem solving skills
 </li>
 <li>
 Proficiency with G Suite and Microsoft Office applications
 </li>
 <li>
 Ability to learn and adapt to new systems (as required by the role)
 </li>
 <li>
 A resilient attitude and demonstrated adaptability
 </li>
 <li>
 A deep passion for collaboration and learning
 </li>
 <li>
 The ability to work both independently and in team settings within a fast-paced, entrepreneurial environment
 </li>
 <li>
 Proven experience in bringing a successful and innovative approach to learning
 </li>
 <li>
 Engaging communication and facilitator skills
 </li>
 <li>
 A strong business acumen and ability to make principled judgment calls
 </li>
 <li>
 The ability to work with advanced training tools and technology (CRMs, LMS)
 </li>
 <li>
 A proven track record in leadership development and performance management
 </li>
 <li>
 A background in client relationship management and front-line supervisor development
 </li>
 <li>
 Availability to work graveyard, weekends and/or holidays
 </li>
 <li>
 A willingness to work overtime as determined by business needs
 </li>
 <li>
 The ability to travel internationally as needed
 </li>
 </ul>
</div>

Training Lead

Foundever

<div>
 
 About Foundever
 
 
 
 Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +750 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 
 
 
 Job Summary
 
 
 
 The Sr Learning Specialist will be responsible in implementing initiatives and influencing the learning strategies of the organization, in delivering and facilitating training programs that enhance the skills and knowledge of our employees. This role requires a proactive individual with excellent communication skills and a passion for facilitating training programs.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Lead and oversee the development and implementation of training strategies and programs across the organization.
 </li>
 <li>
 Conduct advanced needs assessments and analyze training effectiveness metrics to drive continuous improvement.
 </li>
 <li>
 Mentor and guide junior Learning Specialists, providing support in program delivery and instructional design.
 </li>
 <li>
 Collaborate with leadership to align training initiatives with organizational goals.
 </li>
 <li>
 Design complex training solutions, including blended learning and e-learning modules.
 </li>
 <li>
 Facilitate high-level workshops and leadership training sessions.
 </li>
 <li>
 Stay updated on industry trends and best practices in learning and development.
 </li>
 <li>
 Perform other duties as assigned to meet departmental objectives.
 
 
 </li>
 </ul>
 
 Qualifications - Experience
 
 
 
 <ul>
 <li>
 Minimum 6 months of related experience in the Technical Support/Customer Service industry
 </li>
 <li>
 Minimum 6 month of experience in training, coaching and mentoring role.
 </li>
 <li>
 Strong understanding of adult learning principles and training processes.
 </li>
 <li>
 Extensive knowledge and experience in relevant subject matter.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 A global customer experience leader, redefining the way brands speak with their customers.
 
 
 
 Job Summary
 
 
 
 
 Job Summary:
 
 
 
 Your role will be crucial in fostering a culture of continuous learning and development, ensuring our agents are equipped with the knowledge and skills to excel in their roles.
 
 
 Leads all operational training initiatives for the assigned programs/ accounts, ensuring KPI performance, enhanced learning curves and financial proficiency through operational goals attainment and attrition control via successful onboarding processes.
 
 
 Supervises, leads and develops the assigned team of Trainers, in a way that ensures the mentioned items are achieved while complying with
 
 Foundever
 
 operational and quality standards.
 
 
 
 Responsibilities
 
 
 
 
 Primary Job Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement training plans that support all aspects of customer care center operations.
 </li>
 <li>
 Oversee training staff, ensuring they execute training plans according to both Foundever and Client guidelines. Assist in the creation of operational training programs as needed.
 </li>
 <li>
 Cultivate and maintain collaborative relationships with Operations to guarantee commitment to training programs.
 </li>
 <li>
 Identify needs and advise the management team on strategies to synergize operations and training resources for goal accomplishment.
 </li>
 <li>
 Set benchmarks for coaching and facilitation to maintain consistent standards in delivery and content.
 </li>
 <li>
 Formulate evaluation processes for all training staff and implement these processes consistently and fairly.
 </li>
 <li>
 Lead the hiring process for all Learning Specialists assigned to specific programs.
 </li>
 <li>
 Provide guidance and support to Learning Specialists through establishing timelines, setting goals, and facilitating ongoing coaching sessions. Foster instructional design and facilitation skills.
 </li>
 <li>
 Oversee the "Train the Trainer" processes, assess their effectiveness, make recommendations, and supervise implementation. Collaborate with Foundever and the Client stakeholders to ensure the achievement of these objectives.
 </li>
 <li>
 Design and implement tests to gauge the effectiveness of training programs and tools. Present findings to operational leaders and recommend strategies for implementation and continuous improvement.
 </li>
 <li>
 Create and enforce tracking processes. Collaborate with the Learning Specialist to collect and analyze quantitative training data. Generate training reports as necessary.
 </li>
 <li>
 Collaborate with operational leaders to determine training hours and staffing needs for Customer Service Representatives (CSRs).
 </li>
 <li>
 Assume the role of Supervisor to Learning Specialists, overseeing daily activities.
 </li>
 <li>
 Maintain comprehensive knowledge of all service tasks and programs, as well as system and telecommunication capabilities related to the assigned programs.
 </li>
 <li>
 Produce statistics on training and operational performance. Create reports integrating statistical analysis, and plan before and after actions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 3 years of experience in training or development roles is required. Prior experience in other roles within the BPO industry.
 </li>
 <li>
 Proven management experience.
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 <ul>
 <li>
 Should possess an in-depth understanding of the BPO industry and its key stakeholders.
 </li>
 <li>
 Excellent verbal and written communication in English (B2-C1)
 </li>
 <li>
 Must have superior presentation skills for both group and individual settings.
 </li>
 <li>
 Should be proficient in creating instructional materials.
 </li>
 <li>
 Exceptional interpersonal and communication skills are required.
 </li>
 <li>
 Strong leadership skills are necessary, including the ability to effectively manage groups of leaders.
 </li>
 <li>
 Should possess superior problem-solving skills and demonstrate creativity in resolution.
 </li>
 <li>
 Ability to adapt to changes in the work environment, including organizational and cultural shifts, is a must.
 </li>
 <li>
 Must demonstrate strong teamwork skills.
 </li>
 <li>
 Proficiency in MS Office software packages (Word, Excel, PowerPoint) is required.z
 </li>
 </ul>
</div>

Fawry MSME Finance

<div>
 <ul>
 <li>
 Assess training needs across the organization and identify skill or knowledge gaps.
 
 </li>
 <li>
 Design and develop tailored training programs using suitable, and efficient methods.
 
 </li>
 <li>
 Conduct training sessions including employee onboarding, refreshing courses, and soft skills programs.
 
 </li>
 <li>
 Apply effective training principles with updated training methods, tools and technologies.
 
 </li>
 <li>
 Collect feedback from employees and managers to evaluate past training and recommend improvements.
 
 </li>
 <li>
 Assist in updating training and development policies and procedures.
 
 </li>
 <li>
 Create monthly training schedules for departments and track outcomes against objectives.
 
 </li>
 <li>
 Prepare detailed reports based on training participation and performance.
 
 </li>
 <li>
 Organize internal training events and coordinate with external consultants or providers as needed.
 
 </li>
 <li>
 Arrange attendance for staff in both internal and external training programs.
 
 </li>
 <li>
 Coordinate with the finance department to ensure timely payment of training invoices and expenses.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor Degree in human resource management, Business administration, or related field.
 
 </li>
 <li>
 4+ years of experience in training and development.
 
 </li>
 <li>
 Proven experience in delivering different training topics is a must.
 
 </li>
 <li>
 Proving experience in dealing with different training vendors.
 
 </li>
 <li>
 Excellent knowledge of MS Office.
 
 </li>
 <li>
 Fluency in both spoken &amp; written English &amp; Arabic languages is required.
 
 </li>
 <li>
 Proven experience in designing multiple training events in a corporate setting is a plus.
 
 </li>
 </ul>
</div>

Senior Learning and development

Emirates NBD Egypt

<div>
 
 
 Job Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Facilitate effective communication between training department and all bank staff.
 </li>
 <li>
 Explore new training opportunities with external vendors.
 </li>
 <li>
 Maintain and manage all E-learning systems.
 </li>
 <li>
 Maintain updated system records and database of training courses.
 </li>
 <li>
 Maintain reporting for all training activities (Audit &ndash; Internal reporting - CBE).
 </li>
 <li>
 Ensure that all training logistics are met.
 </li>
 <li>
 Identify the training gaps and present solutions of the adequate training methodologies.
 </li>
 <li>
 Assess the relevance of training programs contents to the business needs.
 </li>
 <li>
 Bachelor's degree in business administration or a relevant discipline.
 </li>
 <li>
 2- 5 years of experience in Learning &amp; Development.
 </li>
 </ul>
 
 
</div>

Learning and Development Specialist - Human Resources

Coca-Cola HBC

<div>
 
 
 Department:
 
 Technology Strategy &amp; Operations
 
 
 
 Location:
 
 Egypt, Greece, Bulgaria
 
 
 
 
 
 
 The Digital Learning &amp; Content Leader
 
 strengthens organizational capability by designing, developing and delivering high quality learning experiences that simplify complex operational and technical processes. The role will support diverse audiences&mdash;including Product Managers, Platform Owners, Engineers, and business users&mdash;by transforming expert knowledge across Supply Chain area - Logistics, Manufacturing &amp; Maintenance, Planning, Procurement and Finance into accessible learning resources that support adoption, improve performance, and reduce support dependency.
 
 
 
 
 
 
 PURPOSE OF THE ROLE:
 
 
 
 &bull; Build a strong, continuous learning culture across functions and the wider business.
 
 
 &bull; Translate technical and operational processes into clear, user friendly learning experiences.
 
 
 &bull; Support key digital platforms and functional processes through structured training and high quality content.
 
 
 &bull; Equip users with the knowledge and confidence to work efficiently and independently.
 
 
 &bull; Drive digital dexterity by creating and delivering engaging, effective learning experiences
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 Learning Strategy &amp; Content Development
 
 
 &bull; Define and execute a cross functional learning content strategy aligned with digital capability goals.
 
 
 &bull; Partner with Product, Engineering, Service Management, and Functional Leads to identify learning needs.
 
 
 &bull; Create modular, scalable learning paths tailored to user groups, different personas, skill levels and system maturity.
 
 
 Technical Training &amp; Enablement
 
 
 &bull; Plan, coordinate and deliver clear and engaging platform training
 
 
 &bull; Manage training delivery end to end: logistics, audience communication, execution, and follow up.
 
 
 &bull; Publish training calendars, recordings, and materials in appropriate learning hubs.
 
 
 Content Creation &amp; Knowledge Assets
 
 
 &bull; Produce high quality learning materials including:
 
 
 o step by step guides
 
 
 o video demos and walkthroughs
 
 
 o infographics, diagrams, visual job aids
 
 
 o microlearning and LMS modules
 
 
 &bull; Maintain knowledge repositories and keep content structured, accurate, and up to date.
 
 
 &bull; Update materials based on feedback, incidents, release updates, and analytics.
 
 
 Webinars &amp; Community Engagement
 
 
 &bull; Host webinars, Q&amp;A sessions, onboarding sessions, and communities of practice.
 
 
 &bull; Use engagement methods such as polls, surveys, and interactive elements.
 
 
 &bull; Collaborate with platform teams, SIAM, product owners, and engineering teams to promote a strong learning culture.
 
 
 Continuous Improvement &amp; Analytics
 
 
 &bull; Track adoption, attendance, content engagement, and user feedback.
 
 
 &bull; Use insights to improve learning quality and address capability gaps.
 
 
 &bull; Ensure materials remain current with system and process changes.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 Education &amp; Experience
 
 
 &bull; Bachelor&rsquo;s degree in Technical Communication, Education, Computer Science, Business, Marketing, or related fields.
 
 
 &bull; 3&ndash;5+ years of experience in content creation, instructional design, or digital training.
 
 
 &bull; Proven experience, producing high quality learning content, delivering training in complex or technical environments.
 
 
 &bull; Working with SAP is considered a strong advantage
 
 
 &bull; Experience partnering with product, engineering, and operational teams.
 
 
 Technical Skills
 
 
 &bull; Proficiency with Microsoft 365 (Teams, SharePoint, Viva Engage).
 
 
 &bull; Experience with enterprise platforms in Supply chain &ndash; Planning, Production, Procurement, Logistics, Manufacturing.
 
 
 &bull; Hands‑on experience with SAP
 
 
 &bull; Ability to create and edit visual and video content (Canva, Figma, screen recording tools).
 
 
 &bull; Familiarity with LMS platforms and knowledge management systems.
 
 
 &bull; Comfortable leveraging AI tools to enhance content creation.
 
 
 Core Skills
 
 
 &bull; Strong proficiency in both written and verbal English communication
 
 
 &bull; Ability to simplify complex technical and operational topics.
 
 
 &bull; Strong instructional design mindset.
 
 
 &bull; Excellent facilitation and presentation skills for both virtual and live audiences
 
 
 &bull; High attention to detail and structured working style.
 
 
 Behavioral Skills
 
 
 &bull; User centric mindset and empathy for diverse learning needs.
 
 
 &bull; Strong collaboration skills across technical and non technical functions.
 
 
 &bull; Adaptability in fast changing digital and operational environments.
 
 
 &bull; Proactive, reliable, and structured approach to work.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Digital Learning & Content Leader – Supply Chain

<div>
 
 
 Company Description
 
 
 
 dmp &ndash; Deyar Misr Properties, established as the development arm of a reputable construction group operating since 2000, is a prominent player in Egypt&rsquo;s real estate sector. The company is known for its reliability and commitment to delivering high-quality projects while setting new industry standards. By maintaining a relentless focus on excellence and growth, dmp has become a trusted name in real estate. Guided by a passion for innovation and distinction, the company continues to lead through exceptional developments.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Senior Broker Relations/Indirect Sales professional. Based in Cairo, Egypt, the role involves managing relationships with brokerage firms, driving indirect sales, and ensuring broker satisfaction. The key responsibilities include developing and maintaining partnerships with brokers, identifying sales opportunities, training brokers on product offerings, and ensuring customer-oriented service to drive business growth.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proven expertise in Brokerage and a successful track record in Real Estate sales
 </li>
 <li>
 Proficiency in Sales strategies and techniques to achieve targets and maximize business opportunities
 </li>
 <li>
 Experience in providing Training to brokers and partners on product knowledge and sales processes
 </li>
 <li>
 Outstanding communication, negotiation, and interpersonal skills
 </li>
 <li>
 Proactive mindset, ability to work in a fast-paced environment, and attention to detail
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Real Estate, or a related field preferred
 </li>
 <li>
 Familiarity with the real estate market in Egypt is a must
 </li>
 </ul>
</div>

Senior Broker Relations/Indirect Sales

Premier Services and Recruitment

<div>
 
 We are seeking a highly experienced and driven
 
 Business Development Manager
 
 to support and lead
 
 Market Development &amp; Technical Marketing (MDTM)
 
 activities within the petrochemical industry. The role is focused on driving market growth through technical expertise, customer engagement, and strategic market development.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Drive and execute the
 
 Market Development &amp; Technical Marketing (MDTM) strategic plan
 
 across the region in alignment with Business Management, Technology, and Global MDTM teams to support company profitability and EBITDA objectives.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify and develop
 
 market opportunities
 
 through strong understanding of industry trends and customer requirements and translate them into structured and viable business cases in coordination with Business Management and Technology teams.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide
 
 technical and strategic support
 
 to customers to strengthen relationships and support business growth across the petrochemical value chain.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Lead and support the implementation of
 
 innovative market solutions
 
 , value propositions, and technical initiatives, including customer and internal training activities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Collaborate closely with
 
 cross-functional teams
 
 (Manufacturing, Sales, Technology, Business Management, MDTM) to validate and implement new products, applications, and market solutions.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Work with regional MDTM experts across all industries to enhance
 
 customer satisfaction, market presence, and business expansion
 
 .
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure full compliance with
 
 corporate legal, safety, environmental, and business policies
 
 in all activities.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Chemical Engineering
 
 (mandatory).
 </li>
 <li>
 
 12 to 18 years of experience
 
 in the petrochemical industry.
 </li>
 <li>
 Strong background in roles such as:
 </li>
 <li>
 Technical Manager
 </li>
 <li>
 Business Development Manager
 </li>
 <li>
 Market Development Manager
 </li>
 <li>
 Solid experience in
 
 market development, technical marketing, and customer engagement
 
 .
 </li>
 <li>
 Strong understanding of the
 
 petrochemical value chain and industrial market dynamics
 
 .
 </li>
 </ul>
 
 
</div>

Business Development Manager – Polymers & Chemicals Industry

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Training Lead

Training Lead

Senior Learning and development

Learning and Development Specialist - Human Resources

Digital Learning & Content Leader – Supply Chain

Senior Broker Relations/Indirect Sales

Business Development Manager – Polymers & Chemicals Industry