business manager

crm manager

operations manager

ui & ux manager

ui ux manager

Thawani Pay

<div>
 
 
 Role Purpose
 
 
 
 Own the end-to-end digital experience across Thawani Pay&rsquo;s consumer and merchant products. This includes the Thawani Pay app, Mojab card and Mojab Go, international transfers, Sama offers, Athar, microfinancing, as well as Tajer App, Merchant Portal, Payment Gateway, and Payment Link experiences. The role ensures high-quality, intuitive, and conversion-focused UX that supports growth and customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Experience Ownership &amp; Design Strategy
 
 
 
 &middot; Own UX/UI for all key user journeys: registration, KYC, wallet/card setup, bill payments, transfers, remittances, insurance, Sama, Athar, Tawani Store purchases, Mojab Go groups, etc.
 
 
 &middot; Own UX/UI for all merchant journeys: onboarding, branch management, payment requests (QR, Payment Link), reconciliation, reporting via Tajer App and Merchant Portal.
 
 
 &middot; Define and maintain Thawani&rsquo;s design system (components, patterns, typography, colours, iconography) to ensure consistency across platforms.
 
 
 
 Data-Informed UX Optimisation
 
 
 
 &middot; Prioritise UX improvements based on:
 
 
 o Product analytics (Mixpanel / similar)
 
 
 o Session analysis (Hotjar / Clarity)
 
 
 o Customer care feedback and NPS/CSAT signals.
 
 
 &middot; Work with Product Analytics &amp; UX Insights Manager to convert behavioural insights into prioritised UX changes and experiments.
 
 
 
 Research &amp; Testing
 
 
 
 &middot; Establish a continuous UX research process: usability tests, user interviews, surveys, prototype testing, and competitor benchmarking (regional and global FinTechs).
 
 
 &middot; Translate research into clear problem statements, user journeys, wireframes, and high-fidelity designs.
 
 
 Delivery &amp; Stakeholder Collaboration
 
 
 &middot; Collaborate closely with Product Managers, Engineers, CRM, and Marketing to ensure designs are feasible, timely, and aligned with business outcomes.
 
 
 &middot; Provide detailed design specs and assets, support development teams through implementation, and participate in UAT focused on UX.
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 &middot; 8&ndash;12+ years in UX/UI design, including several years in a leadership capacity.
 
 
 &middot; Experience in FinTech, payments, digital banking, or similarly complex app ecosystems is highly preferred.
 
 
 &middot; Strong portfolio that demonstrates mobile and web design in high-usage products, with evidence of improved conversion, retention, or NPS.
 
 
 &middot; Proficiency with Figma / Sketch / Adobe XD and familiarity with analytics and session recording tools.
 
 
 &middot; Strong communication skills; comfortable presenting to C-level and influencing roadmap decisions.
 
</div>

UI & UX Manager

<div>
 
 
 Role Purpose
 
 
 
 Bridge data and design by owning behavioural analytics and UX insights. This role &ldquo;lives&rdquo; in Mixpanel / equivalent to this tool and session tools (Hotjar/Clarity), turning user and merchant behaviour into concrete UX hypotheses, A/B tests, and prioritised recommendations that reduce friction, boost activation, and grow TPV across all Thawani products.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Behavioural Analytics Ownership
 
 
 <ul>
 <li>
 Own the configuration and usage of Mixpanel (or equivalent):
 </li>
 <li>
 Event taxonomy and naming
 </li>
 <li>
 Funnels across key journeys (onboarding, KYC, funding, payments, remittance, Sama, Athar, merchant flows)
 </li>
 <li>
 Cohorts, retention charts, and usage patterns.
 </li>
 <li>
 Own session analytics tools (Hotjar / Clarity):
 </li>
 <li>
 Heatmaps, scroll maps, and session recordings
 </li>
 <li>
 Journey visualisation to detect friction, confusion, or bugs.
 </li>
 </ul>
 
 
 Insights, Hypotheses &amp; Experimentation
 
 
 <ul>
 <li>
 Identify UX and product friction points and opportunities across:
 </li>
 <li>
 Thawani Pay app (consumer side)
 </li>
 <li>
 Mojab card &amp; Mojab Go usage
 </li>
 <li>
 Merchant solutions (Tajer, Merchant Portal, Payment Gateway, Payment Link).
 </li>
 <li>
 Turn findings into clear UX hypotheses and problem statements, with quantified impact potential.
 </li>
 <li>
 Partner with UI &amp; UX Manager and Product to design and run A/B or multivariate tests; track test metrics and draw statistically sound conclusions.
 </li>
 </ul>
 
 
 Reporting &amp; Communication
 
 
 <ul>
 <li>
 Produce regular &ldquo;UX &amp; Behaviour Insights&rdquo; reports summarising:
 </li>
 <li>
 Key trends, issues, and quick wins
 </li>
 <li>
 Experiments results and learnings
 </li>
 <li>
 Recommendations for backlog priorities.
 </li>
 <li>
 Collaborate closely with the Senior Growth &amp; Product Data Analyst to ensure UX findings are reflected in broader KPI and board-level narratives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 6&ndash;10+ years in Product Analytics, UX Research, or Growth roles, preferably in FinTech, payments, or consumer apps.
 </li>
 <li>
 Hands-on experience with Mixpanel (or similar product analytics), Hotjar / Clarity, GA4/Firebase, and experimentation tools.
 </li>
 <li>
 Strong analytical skills; SQL and comfort with querying the data warehouse are a plus.
 </li>
 <li>
 Proven ability to turn behavioural data into UX and product changes with measurable impact.
 </li>
 <li>
 Excellent communication skills; able to translate complex behavioural patterns into simple stories and priorities for designers, product managers, and leadership.
 </li>
 </ul>
 
 
 
</div>

Product Analytics & UX Insights Manager

Epergne Solutions

<div>
 
 
 
 Job Role
 
 : - Application Developer
 
 
 
 
 
 
 Job Location
 
 : - Muscat, Oman
 
 
 
 
 
 
 Experience
 
 : -5+ Years
 
 
 
 
 
 Role Summary
 
 
 The Application Developer is responsible for designing, developing, integrating, testing, and maintaining high-quality web and mobile applications that meet business and technical requirements.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Gather and analyze business requirements and create HLD and LLD
 </li>
 <li>
 Design and develop web and mobile applications using appropriate technologies
 </li>
 <li>
 Write, debug, test, and maintain high-quality application code
 </li>
 <li>
 Design and implement responsive UI/UX for applications
 </li>
 <li>
 Integrate applications with third-party services and APIs
 </li>
 <li>
 Perform end-to-end testing including unit and system testing (manual and automated)
 </li>
 <li>
 Manage source code versioning and configuration
 </li>
 </ul>
 
 Key Skills
 
 <ul>
 <li>
 Application design and development
 </li>
 <li>
 Programming languages: C#, .NET, Java, PHP, Python
 </li>
 <li>
 Front-end UI/UX design and development
 </li>
 <li>
 API integration and third-party service integration
 </li>
 <li>
 Database technologies (SQL and related databases)
 </li>
 <li>
 Version control systems (Git or equivalent)
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 5+ years of experience in application development
 </li>
 <li>
 Proven experience delivering web and mobile applications
 </li>
 <li>
 Strong understanding of application architecture and design (HLD/LLD)
 </li>
 <li>
 Experience with testing methodologies and tools
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 </ul>
 
</div>

Application Developer

<div>
 
 
 Role Purpose
 
 
 
 Lead the full performance marketing engine for Thawani Pay across paid acquisition, remarketing, merchant campaigns, and product-led growth. This role manages all digital spend, optimises CAC/CPA across channels, and ensures measurable user and merchant growth across Thawani&rsquo;s ecosystem &ndash; including Thawani Pay app, Mojab (personal &amp; Go), Cards, Microfinancing, Sama Loyalty, Remittances, Athar donations, Tajer merchants, Merchant Portal, and Payment Gateway.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Acquisition &amp; Performance Management
 
 
 <ul>
 <li>
 Own all paid media channels: Google, Social Media, Programmatic, and Affiliate networks.
 </li>
 <li>
 Drive CAC efficiency and scale user acquisition for personal users, merchants, and Mojab Go travellers.
 </li>
 <li>
 Build and optimise performance dashboards using GA4, Firebase, MMP tracker (Adjust), and Product/UI/UX analytics tools (e.g., Mixpanel / similar).
 </li>
 <li>
 Develop structured A/B testing for creative, audience, landing page, and bidding strategies across key growth journeys (onboarding, KYC, card issuance, remittance, merchant sign-up).
 </li>
 </ul>
 
 
 Campaign Strategy &amp; Execution
 
 
 <ul>
 <li>
 Plan and execute monthly and quarterly performance roadmaps aligned with product launches (cards, microfinancing, remittance, merchant products, Sama Loyalty campaigns).
 </li>
 <li>
 Lead media and creative agency relationships to ensure ROI-driven output, clear performance SLAs, and transparent reporting.
 </li>
 <li>
 Manage retargeting and remarketing frameworks across the full user and merchant funnel, from app installs to active TPV-generating users and merchants.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Monitor and report on KPIs including CPI, CPA, CTR, ROAS, CAC, LTV, active users, active merchants, and TPV contribution by channel.
 </li>
 <li>
 Ensure pixels, SDKs, event tracking, and attribution setups are accurate, consistent, and up to date across app, web, and merchant touchpoints.
 </li>
 <li>
 Work closely with the Data &amp; Analytics team to integrate performance insights into product decisions (e.g., funnel changes, onboarding tweaks, pricing/promotions).
 </li>
 </ul>
 
 
 Stakeholder Alignment
 
 
 <ul>
 <li>
 Partner with Product, Growth, Data, CRM, and UI/UX to drive unified, data-backed growth strategies.
 </li>
 <li>
 Support CEO, CBO, and CMO with performance narrative and reporting for ExCo and Board decks (e.g., CAC trends, channel efficiency, payback periods).
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 7&ndash;10+ years in performance marketing, ideally within FinTech, payments, digital banking, or high-growth eCommerce.
 </li>
 <li>
 Strong command of GA4, Firebase, Adjust (MMP), Mixpanel or similar product analytics platforms.
 </li>
 <li>
 Proven track record of reducing CAC and scaling budgets efficiently while improving LTV/ROAS.
 </li>
 <li>
 Experience managing USD 1M+ annual paid media budgets with clear ROI accountability.
 </li>
 <li>
 Strong understanding of mobile app growth, merchant acquisition, and full-funnel optimisation in the GCC region.
 </li>
 </ul>
 
 
 
</div>

Digital Performance Marketing Manager

<div>
 
 
 Role Purpose
 
 
 
 Build and own the data infrastructure that powers Thawani Pay&rsquo;s growth and decision-making under the Marketing / Growth function. This includes data pipelines, data lake, and data warehouse, ensuring clean, reliable, and timely data across all user and merchant touchpoints, products, and channels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Data Infrastructure &amp; Pipelines
 
 
 <ul>
 <li>
 Design, implement, and maintain ETL/ELT pipelines from:
 </li>
 <li>
 App analytics (GA4, Firebase, Adjust,
 
 product / UI/UX analytics tools (e.g., Mixpanel &amp; etc
 
 )
 </li>
 <li>
 Backend transactional systems (wallet, cards, international transfers, microfinancing, Sama platform, Athar donations)
 </li>
 <li>
 Merchant solutions (Tajer, Merchant Portal, Payment Gateway, Payment Link)
 </li>
 <li>
 CRM (Microsoft Dynamics 365) and support systems.
 </li>
 <li>
 Own the data lake and data warehouse (e.g., BigQuery or equivalent), ensuring it supports analytics, BI (Power BI), and regulatory reporting.
 </li>
 </ul>
 
 
 Data Model, Taxonomy &amp; Quality
 
 
 <ul>
 <li>
 Define and maintain a consistent event taxonomy and schema across all platforms (apps, web, backend, CRM).
 </li>
 <li>
 Implement robust data quality checks, monitoring, and alerting to detect and resolve data gaps, latency, or anomalies.
 </li>
 <li>
 Document data flows, tables, and metric definitions to enable self-serve analytics across Marketing, Product, and Leadership.
 </li>
 </ul>
 
 
 Enablement &amp; Integrations
 
 
 <ul>
 <li>
 Enable performant data access for:
 </li>
 <li>
 Power BI dashboards (for CMO, CEO, CBO, Board)
 </li>
 <li>
 Product &amp; UX analytics (Mixpanel / Hotjar / Clarity)
 </li>
 <li>
 CRM and marketing automation (Dynamics 365)
 </li>
 <li>
 Risk/Fraud, Finance, and regulatory teams where required.
 </li>
 <li>
 Support integration of new partners (card schemes, remittance partners, microfinancing and insurance partners) into the data ecosystem.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 7&ndash;10+ years of experience in Data Engineering, ideally in FinTech, digital banking, payments, or large-scale digital products.
 </li>
 <li>
 Strong proficiency in SQL, Python and modern ETL/ELT orchestration (e.g., Airflow, dbt, or similar).
 </li>
 <li>
 Hands-on experience with cloud data warehouses / data lakes (e.g., BigQuery, Snowflake, or similar) and connecting them to BI tools like Power BI.
 </li>
 <li>
 Demonstrated experience integrating app analytics, transactional systems, and CRM into a unified analytics stack.
 </li>
 <li>
 Ability to work closely with non-technical stakeholders and translate business needs into data solutions.
 </li>
 </ul>
 
 
 
</div>

Data & Analytics Engineer

Royal World Group

<div>
 Design and develop high-quality, scalable frontend applications using Next.js.
 
 
 Collaborate with backend, UI/UX, and product teams to deliver seamless user experiences.
 
 
 Optimize web applications for maximum performance and scalability.
 
 
 Maintain code quality, enforce best practices, and mentor junior developers.
 
 
 Participate in code reviews, architecture discussions, and technical decision-making.
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years in frontend development, with at least 2 years specializing in Next.js and modern React ecosystem. Proven work in Next.js
 </li>
 <li>
 Technical Skills
 </li>
 <ul>
 <li>
 Strong understanding of TypeScript and modern front-end workflows.
 </li>
 <li>
 Proficiency in building and optimizing SSR and SSG applications.
 </li>
 <li>
 Experience with state management libraries (e.g., Redux, Zustand, Recoil).
 </li>
 <li>
 Solid understanding of CSS-in-JS, SCSS, Tailwind CSS, or other styling libraries.
 </li>
 <li>
 Experience with headless CMS platforms and API integrations (GraphQL/REST).
 </li>
 <li>
 Familiarity with performance optimization techniques (Lighthouse, Web Vitals).
 </li>
 <li>
 Knowledge of testing frameworks (Jest, Cypress) and CI/CD pipelines.
 </li>
 <li>
 Experience with version control systems, particularly Git.
 </li>
 </ul>
 <li>
 Soft Skills:
 </li>
 <ul>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Excellent communication and collaboration abilities.
 </li>
 <li>
 A keen eye for detail and a commitment to delivering top-quality work.
 </li>
 <li>
 Ability to mentor and guide junior team members effectively.
 
 
 </li>
 </ul>
 </ul>
</div>

26020 - RWV – Frontend Senior Developer – Oman (Muscat)

Oman Air

<div>
 
 
 
 Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.
 
 
 
 
 
 
 
 
 
 We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.
 
 
 
 
 
 
 
 The Head of Loyalty will lead the complete transformation of the airline&rsquo;s existing frequent flyer programme while owning the airline&rsquo;s CRM strategy and operations. This role will be accountable for driving member acquisition, engagement, and retention to maximize revenues and reinforce brand loyalty. The position requires reimagining the programme&rsquo;s structure, benefits, and digital experience, alongside building a best-in-class CRM capability that uses customer data, analytics, and personalization to deliver targeted, relevant communications and offers. A core focus will be ensuring the loyalty programme&rsquo;s website and mobile app are informative, transactional, and self-service enabled to provide a seamless user experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 1.
 
 Loyalty Programme Transformation
 
 
 
 &bull; Lead the end-to-end redesign of the loyalty programme, including proposition development, benefit structure, tiering, rewards, and operational processes.
 
 
 &bull; Benchmark against leading global programmes to ensure competitiveness and differentiation.
 
 
 &bull; Oversee re-launch planning and execution, including branding, member communications, and migration strategies.
 
 
 
 
 
 2.
 
 CRM Strategy &amp; Execution
 
 
 
 &bull; Develop and implement the airline&rsquo;s CRM strategy to support loyalty, retention, and revenue objectives.
 
 
 &bull; Build a robust customer data strategy for segmentation, targeting, and personalized marketing campaigns.
 
 
 &bull; Use predictive analytics to drive next best action recommendations and increase customer lifetime value.
 
 
 &bull; Oversee multi-channel CRM campaigns (E-Mail, SMS, app push notifications, web personalization) to engage customers throughout the lifecycle.
 
 
 
 
 
 
 3. Digital Experience &amp; Self-Service
 
 
 
 &bull; Ensure the loyalty programme&rsquo;s website and mobile app provide accurate programme information, offer full transactional capabilities (booking with points, purchasing miles, tier upgrades, etc.), and deliver frictionless self-service for members.
 
 
 &bull; Collaborate with digital and IT teams to continuously improve UX/UI, speed, and personalization capabilities.
 
 
 &bull; Monitor and optimize digital engagement and self-service adoption.
 
 
 
 
 
 
 4. Member Experience &amp; Engagement
 
 
 
 &bull; Design and implement personalized benefits and services that enhance loyalty and brand advocacy.
 
 
 &bull; Maintain a consistent, premium customer experience across all channels (digital, in-flight, airport, call centre).
 
 
 
 
 
 
 5. Partnerships &amp; Commercial Development
 
 
 
 &bull; Identify, negotiate, and manage strategic partnerships (alliances, hotels, car rentals, lifestyle brands, financial institutions) to expand earning and redemption opportunities.
 
 
 &bull; Leverage partnerships to generate incremental revenue and enhance member value.
 
 
 
 
 
 
 6. Operations, Technology &amp; Compliance
 
 
 
 &bull; Oversee day-to-day loyalty and CRM operations, including data integrity, accrual/redemption processes, and customer service.
 
 
 &bull; Ensure compliance with data privacy laws, GDPR, and industry regulations.
 
 
 
 
 
 
 7. Analytics &amp; Performance Management
 
 
 
 &bull; Define KPIs for loyalty and CRM performance, measuring impact on acquisition, engagement, retention, and revenue.
 
 
 &bull; Report regularly to senior leadership with insights and strategic recommendations.
 
 
 8. Team Leadership
 
 
 &bull; Lead, develop, and inspire high-performing loyalty and CRM teams.
 
 
 &bull; Foster cross-functional collaboration with commercial, marketing, digital, and operational teams.
 
 
 &bull; Perform any other related tasks as assigned by &ndash; Brand, Guest Experience &amp; Loyalty VP&ndash; Brand, Guest Experience &amp; Loyalty.
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Business Administration, Finance, or related field (master&rsquo;s is degree added advantage).
 </li>
 <li>
 10-12 years&rsquo; experience in loyalty programme management and CRM, ideally within aviation.
 </li>
 <li>
 Proven track record in programme transformation and delivering measurable commercial results.
 </li>
 <li>
 Strong financial acumen with the ability to manage P&amp;L, evaluate ROI, and make commercially sound decisions.
 </li>
 <li>
 Expertise in CRM systems, customer data management, and digital engagement platforms.
 </li>
 <li>
 Strong understanding of airline commercial models, customer lifecycle management, and loyalty economics.
 </li>
 <li>
 Experience overseeing website and mobile app functionality for customer-facing programmes.
 </li>
 <li>
 Exceptional leadership, project management, and change management skills.
 </li>
 </ul>
 
 
 
 
 
 Special Skills &amp; Knowledge:
 
 
 <ul>
 <li>
 Strategic thinker with transformation leadership skills
 </li>
 <li>
 Data-driven decision maker with strong analytical capabilities
 </li>
 <li>
 Solid commercial and financial understanding
 </li>
 <li>
 Deep understanding of customer behaviour and lifecycle management
 </li>
 <li>
 Skilled negotiator and relationship builder
 </li>
 <li>
 Digital-first mindset with UX/UI awareness
 </li>
 <li>
 Ability to inspire and manage cross-functional teams
 </li>
 </ul>
 
 
 
 
 
 KPIs / Measures of Success:
 
 
 <ul>
 <li>
 Successful delivery of loyalty programme transformation on time and within budget
 </li>
 <li>
 Growth in active members and CRM database size
 </li>
 <li>
 Engagement rates across loyalty and CRM channels
 </li>
 <li>
 Incremental revenue from loyalty and CRM initiatives
 </li>
 <li>
 Customer satisfaction, NPS, and brand loyalty metrics
 </li>
 <li>
 Digital self-service adoption and transactional volumes
 </li>
 </ul>
</div>

Head of Loyalty

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