virtual pharmaceutical sales representative

us virtual - spanish bilingual healthcare call center representative

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virtual pharmaceutical sales representative Jobs in Boise

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us virtual - spanish bilingual healthcare call center representative Jobs in Boise

us virtual spanish bilingual healthcare call center representative

VXI Global Solutions

<div>Job Description<div>
It's fun to work in a company where people truly BELIEVE in what they are doing! 
 
We're committed to bringing passion and customer focus to the business.
 
 
Spanish Bilingual Healthcare Call Center Representative
 
Location: Remote (Virtual Environment)
 
Company: Trusted Leader in Healthcare Services
 
 
Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
 
 
As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members. 
 
What You'll Be Doing: 
<ul><li>
Customer Interactions: 
<ul><li>
Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.</li><li>
Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.</li></ul></li></ul><ul><li> 
Quality Service: 
<ul><li>
Uphold the organization's philosophy of extraordinary customer relations.</li><li>
Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.</li></ul></li></ul><ul><li> 
Problem Resolution: 
<ul><li>
Analyze and evaluate customer issues to initiate and coordinate service recovery measures.</li><li>
Document all member interactions meticulously following established procedures.</li></ul></li></ul><ul><li> 
Healthcare Knowledge 
<ul><li>
Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).</li><li>
Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.</li></ul></li></ul><ul><li> 
Operational Excellence 
<ul><li>
Leverage a thorough understanding of company policies and processes to meet customer needs effectively.</li><li>
Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.</li></ul></li></ul><ul><li> 
Performance Metrics: 
<ul><li>
Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.</li></ul></li></ul><ul><li> 
Compliance and Ethics: 
<ul><li>
Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.</li><li>
Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.</li></ul></li></ul><ul><li> 
Tools and Systems:
 
<ul><li>Use multiple systems/screens while assisting callers effectively</li><li>
Navigate CRM, EMR/EHR, and ticketing platforms effectively</li></ul></li></ul> 

What You Bring: 
<ul><li>
Experience: 
<ul><li>
Fluency in both Spanish and English (spoken and written) is required.</li><li>
Minimum of two (2) years of customer service or healthcare member-interaction experience.</li><li>
Previous call center experience and/or prior experience in the health insurance industry (preferred).</li></ul></li></ul><ul><li> 
Education: 
<ul><li>
High School Diploma or GED required.</li></ul></li></ul><ul><li> 
Skills: 
<ul><li>
Outstanding written and verbal communication skills.</li><li>
Proven analytical and problem-solving abilities.</li><li>
Ability to respond concisely and clearly to customer queries.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Typing speed of at least 35 WPM with a 5% or lower error rate.</li></ul></li></ul> 

Success Factors for Working from Home
 
<ul><li>To thrive in this remote role, you'll need:</li></ul><ul><li>
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.</li></ul><ul><li>
Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li></ul><ul><li>
Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.</li></ul><ul><li>
Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li></ul><ul><li>
Tech-Savvy: Comfort with technology and ability to learn new systems quickly.</li></ul><ul><li>
Self-motivation &amp; Independence: Ability to stay productive and manage your time effectively in a remote environment.</li></ul><ul><li>
Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.</li></ul><ul><li>
Adaptability: Ability to adapt to changing technologies and procedures while working remotely.</li></ul> 

What You Will Get: 
<ul><li>
Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.</li><li>
Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.</li><li>
Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.</li><li>
Career Growth: Abundant advancement opportunities within the organization.</li><li>
Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.</li><li>
Unique Perks: 
<ul><li>
Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li>
Referral for Life Program&trade;: Earn residual bonuses for referring employees who join the team and remain with the company.</li></ul></li></ul> 

Join Our Team: 
 
If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
 
 
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Spanish Bilingual Healthcare Call Center Representative</div><div>
Req Id: R26_02314_16</div><div>
Posted At: Sat Apr 11 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
 <div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Boise, Idaho, United States</div></div></div>

US Virtual - Spanish Bilingual Healthcare Call Center Representative

サイネオス・ヘルス

<div><div><div>Updated: April 10, 2026 
Location: Boise, ID, United States 
Job ID: 15056-OTHLOC-CDJvYfwz
<div><div>Not ready to apply? 
Join our Talent Network
</div></div><div>Description
Join Syneos Health as a Virtual Sales Representative
At Syneos Health, we challenge the status quo, collaborate to deliver innovative solutions, and are passionate about changing lives. As part of our Deployment Solutions team, you&rsquo;ll work with leading pharmaceutical, medical device, and biotech companies to transform healthcare.
What You&rsquo;ll Do:<ul><li>
Engage healthcare professionals through outbound calls, emails, and virtual meetings.</li><li>
Educate providers and staff on disease states and identify potential patients.</li><li>
Qualify leads and follow up on claims-based alerts.</li><li>
Maintain accurate records in the CRM system.</li><li>
Communicate disease state education, access information, PEF (Patient Enrollment Form) guidance, and sample request procedures.</li><li>
Coordinate follow-up appointments for field teams.</li></ul>
What We&rsquo;re Looking For:<ul><li>
Bachelor&rsquo;s degree (BA/BS) required.</li><li>
2+ years of specialty pharmaceutical sales experience with proven success.</li><li>
Experience in virtual/inside sales, including educational sessions with HCPs.</li><li>
Strong CRM skills and ability to exceed sales and engagement metrics.</li><li>
Self-motivated, organized, and compliance-focused.</li></ul>
Why Syneos Health?<ul><li>
Be part of the largest provider of outsourced commercial solutions in healthcare.</li><li>
Lead the transformation of the industry.</li><li>
Make a real impact on patient lives.</li></ul>
Ready to join a team that&rsquo;s making a difference? Apply today!
 At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Our ability to collaborate and problem-solve makes a difference in patients&rsquo; lives daily. By joining one of our account management teams, you will partner with industry experts and be empowered to succeed with the support, resources, and autonomy needed to successfully navigate the complex market access landscape. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
The annual base salary for this position ranges from $70-75k. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate&rsquo;s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
 
At?Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. 
400004874</div></div></div></div><div></div>

Virtual Pharmaceutical Sales Representative

Syneos Health Commercial Solutions

<div>Description
Join Syneos Health as a Virtual Sales Representative
At Syneos Health, we challenge the status quo, collaborate to deliver innovative solutions, and are passionate about changing lives. As part of our Deployment Solutions team, you&rsquo;ll work with leading pharmaceutical, medical device, and biotech companies to transform healthcare.
What You&rsquo;ll Do:<ul><li>
Engage healthcare professionals through outbound calls, emails, and virtual meetings.</li><li>
Educate providers and staff on disease states and identify potential patients.</li><li>
Qualify leads and follow up on claims-based alerts.</li><li>
Maintain accurate records in the CRM system.</li><li>
Communicate disease state education, access information, PEF (Patient Enrollment Form) guidance, and sample request procedures.</li><li>
Coordinate follow-up appointments for field teams.</li></ul>
What We&rsquo;re Looking For:<ul><li>
Bachelor&rsquo;s degree (BA/BS) required.</li><li>
2+ years of specialty pharmaceutical sales experience with proven success.</li><li>
Experience in virtual/inside sales, including educational sessions with HCPs.</li><li>
Strong CRM skills and ability to exceed sales and engagement metrics.</li><li>
Self-motivated, organized, and compliance-focused.</li></ul>
Why Syneos Health?<ul><li>
Be part of the largest provider of outsourced commercial solutions in healthcare.</li><li>
Lead the transformation of the industry.</li><li>
Make a real impact on patient lives.</li></ul>
Ready to join a team that&rsquo;s making a difference? Apply today!
 At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Our ability to collaborate and problem-solve makes a difference in patients&rsquo; lives daily. By joining one of our account management teams, you will partner with industry experts and be empowered to succeed with the support, resources, and autonomy needed to successfully navigate the complex market access landscape. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
The annual base salary for this position ranges from $70-75k. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate&rsquo;s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
 
At?Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. 
400004874</div>

Utility Trailer Sales of Utah

Outside Service Sales / EstimatorPay: $50,000 &ndash; $75,000 base salary + commissionMountain West Utility Trailer is looking for a motivated Outside Service Sales / Estimator to join our Boise team. This role focuses on building customer relationships, generating service sales, and preparing repair estimates for fleet customers. If you enjoy solving problems, developing new business, and supporting the trucking industry, we want to meet you.About UsMountain West Utility Trailer has been a family-owned business for over 50 years. We are a full-service dealership for Utility dry van trailers, refrigerated trailers, flatbeds, Ottawa yard trucks, and construction trailers.With 8 locations across 5 states, we are committed to supporting the trucking industry while delivering excellent customer service and a positive workplace for our employees.Our vision: Keep America Trucking, Exceed Expectations, and Deliver SMILEs.Responsibilities<ul><li>Promote service sales within an assigned territory</li><li>Maintain relationships with existing customers and develop new accounts</li><li>Perform daily cold calls and customer visits</li><li>Prepare service estimates and present scope of work to customers</li><li>Promote maintenance programs and service contracts for fleet accounts</li><li>Record all sales activities in the company CRM</li><li>Work closely with the service department to maintain a strong backlog of work</li><li>Communicate effectively with customers and internal team members</li><li>Maintain and operate a company vehicle safely</li></ul>Qualifications<ul><li>Previous sales experience preferred</li><li>Semi-trailer, heavy-duty parts, or fleet experience preferred</li><li>Trailer technician experience is a plus</li><li>Strong communication and organizational skills</li><li>Basic computer skills (CDK or Procede experience helpful)</li><li>Ability to multitask in a fast-paced environment</li><li>Bilingual English/Spanish is a plus</li><li>Must pass a pre-employment drug screen</li></ul>Benefits<ul><li>Base salary + monthly commission opportunity</li><li>Medical, Dental, and Vision insurance</li><li>Life Insurance</li><li>Short-Term &amp; Long-Term Disability</li><li>401(k) with Profit Sharing</li><li>Paid Time Off (PTO)</li><li>Paid major holidays</li><li>Company vehicle</li></ul>Equal Opportunity EmployerPay: $50,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Outside Service Sales/Estimator

State Farm

<div><div><div>Benefits:</div>
<ul><li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
</ul></div><div><div>**Spanish Bilingual Preferred** 
 
ROLE DESCRIPTION: 
Monte Folsom - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. 
 
 Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.</div>
<div></div>
<div>RESPONSIBILITIES:</div>
<ul><li>Greet customers warmly in person and over the phone, directing them to the appropriate team members.</li>
<li>Manage appointment scheduling and office communications.</li>
<li>Assist in handling incoming inquiries and maintaining customer records.</li>
<li>Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.</li>
<li>Provide excellent customer service and follow up on customers needs.</li>
<li>Support the team with various administrative tasks and projects.</li>
</ul>
<div> 
QUALIFICATIONS:</div>
<ul><li>Previous experience in a receptionist or customer service role.</li>
<li>Communication and interpersonal skills.</li>
<li>Organizational and multitasking abilities.</li>
<li>Comfortable with engaging in sales conversations.</li>
<li>Basic computer skills, including Microsoft Office and CRM systems.</li></ul></div></div>

Receptionist - State Farm Agent Team Member

UnitedHealthcare

<div>At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 
As a part of the care management team, the Care Coordinator will be the primary care manager for a panel of members with chronic and complex health care needs. This position will provide support to the broader team with clinical and non-clinical activities to support a person-centered approach to care coordination. Care coordination activities will focus on supporting member's medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. 
This is a fast-paced working environment that requires the ability to multitask with attention to detail and excellent organizational skills. 
If you reside within the state of Idaho and live within Ada and Canyon County and Surrounding areas, you will enjoy the flexibility to telecommute* as you take on some tough challenges. 
This is a hybrid- based position up to 50% of time in field when business requires with a home - based office. You will work from home when not in the field. 
Primary Responsibilities:<ul><li>
Serve as the primary care manager for dual eligible members</li><li>
Engage people face-to-face and/or telephonically to complete a comprehensive needs assessment or wellness assessment (as appropriate), including assessment of medical, behavioral, functional, cultural, and social drivers of health (SDoH) Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person's readiness to change to support the best health and quality of life outcomes by meeting them where they are in their health journey</li><li>
Partner and collaborate with the internal care team, providers, and community resources/partners to implement care plans and remove obstacles so the member can successfully stay in or return to the community (when appropriate)</li><li>
Assist members with obtaining necessary HCBS supports and services</li><li>
Provide referral and linkage as appropriate and accepted by the individual being served (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)</li><li>
Support proactive discharge planning and manage/coordinate care transition following ER visit, inpatient or Skilled Nursing Facility</li><li>
Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health</li><li>
Advocate for people and families, as needed, to ensure that the member's needs and choices are fully represented and supported by the health care team</li><li>
Support Provider and Facility nonclinical questions (credentialing, claims, etc.) connecting them to the correct Health Plan and/or UHC resources</li></ul> 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
Must meet one of the following:<ul><li>
Current and unrestricted Idaho license in one of the below:<ul><li>
RN</li><li>
LCSW, LMSW, LSW, LCPC, LPC, LMFT, LAMFT</li><li>
LPN/LVN</li><li>
2-year degree (or higher) AND 2+ years of experience in Healthcare or Healthcare related industry</li></ul></li></ul></li><li>
1+ years of experience working with people that have Medicaid / Medicare or who have significant social drivers of health (SDoH) needs</li><li>
1+ years of experience with MS Office, including Word, Excel, and Outlook</li><li>
Reliable transportation and the ability to travel within assigned territory to meet with members and providers up to 50% of time depending on member and business needs</li><li>
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)</li><li>
Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service</li></ul> 
Preferred Qualifications:<ul><li>
CCM certification</li><li>
If individual with 2-year degree and 2+ years of experience, preferably as a Healthcare Paraprofessional</li><li>
Experience working with an Electronic Health Record (EHR) system for documentation</li><li>
Demonstrated experience / additional training or certifications in care in rural settings homelessness, food insecurity, behavioral health, co-occurring conditions, IDD, Person Centered Care, Motivational Interviewing, Stages of Change, Trauma-Informed Care</li><li>
Experience supporting individuals with complex and chronic conditions including those residing in a nursing facility or that meet nursing facility level of care within the community</li><li>
Background in Managed Care</li><li>
Experience working in team-based care</li><li>
Bilingual in Spanish or other language specific to market populations</li><li>
Lives in Idaho</li></ul><ul><li> 
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy</li></ul> 
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</div>

Field Care Coordinator - Remote in Ada and Canyon County and Surrounding areas

Pacific Office Automation

<div>Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we&rsquo;ve expanded to 30+ branches across 11 western states&mdash;including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.
We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Boise, ID. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.
Essential Job Duties
<ul><li>Answer incoming support calls</li>
<li>Create support tickets on behalf of customers</li>
<li>Identify and escalate issues to Helpdesk</li>
<li>Document all call information according to standard operating procedures</li>
<li>Use basic computer applications</li>
<li>Communicate with customers, technicians, and salespeople</li>
<li>Schedule service calls</li>
<li>Meet monthly service goals</li>
<li>Recognize, document, and alert the management team of trends in customer calls</li>
<li>Route calls to appropriate resources</li>
</ul>
Qualifications
<ul><li>No experience necessary- will train the right candidate!</li>
<li>Experience using IT ticketing support systems.</li>
<li>Experience using Unified Communications for business solutions (Call Handling)</li>
<li>Strong phone and verbal communication skills along with active listening</li>
<li>Proven ability to multi-task and work in fast-paced environments</li>
<li>High attention to detail and strong organizational skills</li>
<li>Experience with Microsoft Word and Excel</li>
<li>Bi-lingual is a plus</li>
</ul>
Benefits
<ul><li>DOE: $18-$21/HR</li>
<li>Advancement and growth into leadership roles</li>
<li>Team-player environment</li>
<li>Medical/Dental/Vision/Life insurance plans</li>
<li>Matched 401k</li>
<li>PTO, Vacation, Sick Leave</li>
<li>FSA/HSA programs</li>
</ul>
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees&rsquo; differences because we know that diversity makes us stronger.
#LI-Onsite</div>

Customer Care Representative/Dispatcher

Explore 77+ Us virtual spanish bilingual healthcare call center representative in Boise this April. Find roles across top companies and apply now to boost your career.

77 us virtual spanish bilingual healthcare call center representative jobs In Boise

US Virtual - Spanish Bilingual Healthcare Call Center Representative

Virtual Pharmaceutical Sales Representative

Virtual Pharmaceutical Sales Representative

Outside Service Sales/Estimator

Receptionist - State Farm Agent Team Member

Field Care Coordinator - Remote in Ada and Canyon County and Surrounding areas

Customer Care Representative/Dispatcher