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customer support specialist Jobs in Atlanta

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customer support specialist, 2nd shift (tuesday - saturday, 4pm et - 1am et) Jobs in Atlanta

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desktop support technician

fast service specialist

user support specialist

StudentBridge

<p><b>About StudentBridge:</b></p><p>StudentBridge helps colleges and universities attract and engage prospective students through powerful digital storytelling and data-driven engagement. We work with institutions across the country and operate as a fast-moving, collaborative team that values ownership, curiosity, and getting things done. As we continue to grow and evolve, we are looking for an IT Support / Systems Support Specialist to help keep our solutions, systems, and office running smoothly.</p><p><b>Role Overview: </b></p><p>Responsible for supporting day-to-day IT operations, user lifecycle management, and compliance-driven technical processes to ensure employees have secure and reliable access to systems and tools.</p><p><b>Responsibilities:</b></p><ul><li>Manage hardware lifecycle and asset allocation, provisioning laptops, peripherals, and mobile devices while maintaining asset inventory and lifecycle documentation.</li><li>Coordinate employee onboarding and offboarding, configuring accounts, permissions, and hardware access to ensure secure user provisioning and deprovisioning.</li><li>Administer Google Workspace (G Suite) including user management, group permissions, security policies, and troubleshooting account or authentication issues.</li><li>Diagnose and resolve network connectivity issues including Wi-Fi, VPN, DNS, and internal system access problems.</li><li>Configure and support printers and office devices, including network printer setup, driver management, and troubleshooting.</li><li>Provide end-user technical support across hardware, operating systems, and software applications through internal ticketing systems.</li><li>Maintain IT documentation and asset tracking to support operational visibility and audit readiness.</li><li>Support technical compliance initiatives, assisting with processes related to StateRAMP security standards and WCAG accessibility guidelines, ensuring systems and documentation are aligned with organizational compliance requirements.</li><li>Collaborate with engineering, security, and product teams to address compliance-related technical issues and improve internal processes.</li></ul><p><b>Tools &amp; Technologies:</b></p><p>&middot; Google Workspace (G Suite)</p><p>&middot; Windows / macOS</p><p>&middot; Networking (Wi-Fi, VPN, DNS)</p><p>&middot; Hardware Asset Management</p><p>&middot; Printer Administration</p><p>&middot; IT Ticketing Systems</p><p>&middot; StateRAMP Compliance</p><p>&middot; WCAG Accessibility</p><p><b>What We&rsquo;re Looking For:</b></p><p>&middot; Strong follow-through and a bias toward action</p><p>&middot; Clear, professional communication skills</p><p>&middot; Positive, dependable, proactive, and solutions-oriented</p><p><b>What We Offer:</b></p><p>&middot; Hybrid remote / in-office work environment</p><p>&middot; Collaborative, energetic team culture</p><p>&middot; Competitive salary</p><p>&middot; Health, dental, and vision insurance</p><p>&middot; PTO and paid holidays</p><p>&middot; 401(k) with company match</p><p>&middot; Team events and perks</p><p><b>Send your resume to careers@studentbridge.com to start the process today!</b></p><p>Pay: $27.21 - $32.77 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Atlanta, GA 30341</p>

IT Support & Systems Specialist

Georgia Aquarium

<div><p><b>Position Title</b><b>: </b>IT Support Specialist II</p>
<p><b>
Department</b><b>: </b>1320 - Information Technology</p>
<p><b>
Classification</b><b>: </b>NONEX - Non-Exempt</p>
<p><b>
Employee Type</b><b>:</b> TSN - Team Spec FT Nexe</p>
<p><b>
Direct Report: </b>Assistant Manager, IT</p><br>
<p></p>
<p><b>
Position Summary:</b></p>
<p>
An IT Support Specialist II at Georgia Aquarium is responsible for providing support for desktop, mobile devices, printers, servers, and network infrastructure. Candidate must possess technical and customer service skills as well as strong written and verbal communication skills. This position will require working shifts during and occasionally after business operation hours.</p><p><b><br>
</b></p><p><b>Responsibilities</b><b>:
</b></p><div><ul><li>Offer advanced troubleshooting and support to resolve complex hardware, software, and network issues that are submitted from staff or are escalated from Level 1 helpdesk staff.</li></ul>
<ul><li>Provide support for installation, configuration, and troubleshooting of operating systems (Windows, macOS), business applications, and peripheral devices (printers, scanners, etc.).</li></ul>
<ul><li>Perform basic system administration tasks, including user account management, password resets, and permissions configuration on various systems.</li></ul>
<ul><li>Configure hardware, software, and telecommunications for new hires, location changes, and new needs.</li></ul>
<ul><li>Identify ways to reduce operational costs and improve customer service by automating processes.</li></ul>
<ul><li>Create, maintain, and interpret detailed technical documentation of common issues, solutions, and knowledge base articles to support continuous improvement and user self-service.</li></ul>
<ul><li>Perform computer upgrades, including hard drive replacement, component installation, and specification requirements.</li></ul>
<ul><li>Liaise with external vendors for warranty support, software licensing issues, or other third-party software and hardware support.</li></ul>
<ul><li>Participate in after-hours support or on-call rotation to resolve critical issues outside of normal business hours.</li></ul>
<ul><li>Track, prioritize, and manage tickets using the ticketing system, ensuring timely resolutions.</li></ul>
<ul><li>Assist in training end users on software applications and best practices for system use and security protocols.</li></ul>
<ul><li>Ensure compliance with IT security policies and procedures, assist with security audits, and troubleshoot access or security incidents.</li></ul>
<ul><li>Stay updated with the latest IT policies, tools, and technologies relevant to the helpdesk role.</li></ul>
<ul><li>To perform other duties as workload necessitates.</li></ul></div><br>
<p></p>
<p>
</p><p><b>Qualifications</b><b>:</b></p>
<div>
<ul><li>Degree or relevant experience in Information Technology or related course of study.</li></ul>
<ul><li>Familiarity with common business applications (Microsoft Office 365, collaboration tools, and remote work applications).</li></ul>
<ul><li>Basic knowledge of Active Directory (user account creation, group policies, etc.), file permissions, and other user management systems.</li></ul>
<ul><li>Experience troubleshooting desktop PCs, laptops, printers, and mobile devices (iOS, Android). Familiarity with industry standard computer hardware and peripherals.</li></ul>
<ul><li>Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.</li></ul>
<ul><li>Strong written and verbal communication skills to interact with end users, colleagues, and vendors as well as ability to explain complex technical concepts in non-technical terms to end users.</li></ul>
<ul><li>Customer service-oriented approach, with a focus on delivering a positive end-user experience.</li></ul>
<ul><li>Patience and the ability to handle stressful situations and frustrated users with professionalism.</li></ul>
<ul><li>Strong team collaboration skills and the ability to work independently when necessary.</li></ul>
<ul><li>Experience in a zoo or aquarium preferred but not required.</li></ul>
<ul><li>Aptitude and willingness to expand subject matter expertise in business areas such as ticketing, telecommunications, fundraising, accounting, and HR.</li></ul></div><br>
<p></p>
<p></p>
<p></p><p><b>Physical Demands &amp; Work Environment:</b><b><i>
</i></b></p><p>The physical demands and work environment described here are representative of those that must be met by Team Members to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Team Members with disabilities to perform the essential functions. While performing the duties of this job, Team Members are occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Team Members must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, Team Members may be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.</p><br>
<p></p>
<p><b>
Commitment:</b><b><i>
</i></b></p><p>I commit to Georgia Aquarium, Inc. to be a part of the following:</p>
<p><b>
Mission</b>: Georgia Aquarium is a nonprofit committed to inspiring awareness and preservation of our ocean and Aquatic animals worldwide.</p>
<p><b><i>
Vision:</i></b> To be the Premier Aquarium in the World for Science, Entertainment, Education and Conservation.</p>
<p><b><i>
Values: </i></b>Respect, Teamwork, Integrity, Innovation, Leadership, Excellence, Appreciation &amp; Inclusion</p></div><p></p>

IT Support Specialist II

PRIMECARE HOME CARE SERVICES

<div><p>At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.
</p><p><b>Position Summary:
</b></p><p>As an Employee Specialist at Primecare Home Care, you will play a crucial role in ensuring the seamless onboarding and retention of Caregivers. You will collaborate closely with the Staffing Coordinator and utilize recruiting platforms to source, screen, and hire qualified Caregivers.
</p><p><b>Responsibilities:
</b></p><ul><li>Manage and lead the onboarding process for all new caregivers, ensuring all necessary documentation is completed accurately and efficientely.
</li></ul><p> Prepare and clear new hire for start date, including but not limited to new hire processing, track compliance requirements, technology access requests and tracking status of new hire. Schedule candidates for required onboarding appointments; collects required paperwork, licenses and certifications; conducts background screens, and initiates/tracks required certification(s) completion
</p><p> Ability to conduct home visits and field work to engage potential caregivers. Update the ATS
</p><ul><li>Utilize Viventium to enter caregiver information, track compliance requirements, and manage the onboarding process
</li><li>Maintain the Respect and Care Center board, ensuring that all onboarding data is up to date.</li></ul><p>
</p><ul><li>Manage the Viventium onboarding spreadsheet to track the progress of the caregiver&rsquo;s onboarding and training.
</li><li>Collaborate with the Staffing Coordinator to match caregivers with open shifts based on availability, skills, and client requirements.
</li><li>Recruiting talented caregivers for open clients utilizing recruiting platforms, social media and other means to post job listings.
</li><li>Develop a pool of qualified candidates in advance of need.
</li><li>Screen applications, conduct initial interviews, and assess candidates' compatibility with our company values and mission.
</li><li>Provide a smooth transition for new caregivers, offering support and guidance throughout the onboarding process.
</li><li>Utilize your experience in auditing to regularly review caregiver files and documentation, ensuring compliance with industry regulations and company policies.
</li><li>Identify any discrepancies or gaps in caregiver records and take necessary actions to address them promptly.
</li></ul><p><b>Required Knowledge, Skills, Abilities and Competences:
</b></p><p> Energetic, positive, supportive, encouraging and overall pleasant disposition. Ability to prioritize multiple projects, manage production schedules, and meet deadlines. Ability to introduce change, implement new programs, and strategies and ability to maintain program performance.
</p><ul><li>Strong customer service skills
</li><li>Onboarding experience
</li><li>Ability to maintain confidentiality when handling and assessing sensitive employee information; protect privacy related to any employee or candidate information.
</li><li>Ability to conduct field visits.
</li></ul><p><b>Minimum Qualifications:
</b></p><ul><li>High school diploma
</li><li>Excellent communication skills, both written and verbal.
</li><li>Detail-oriented and skilled in auditing and compliance.
</li><li>Compassionate, patient, and able to build rapport with caregivers.
</li><li>Proficient in Microsoft Office Suite and data entry.
</li></ul><p> Ability to work independently and collaboratively within a team environment. Willingness to accept additional duties as needed to help the department team and other departments duties as assigned.</p><p><b>
Preferred Qualifications
</b></p><p></p><p> Associates Degree in the healthcare administration and/or human resources field Minimum 1+ years of experience in recruiting, onboarding and/or healthcare administration roles or related fields.
</p><ul><li>Familiarity with HRIS and Recruiting software is a strong asset.
</li></ul><p>Other Qualifications
</p><p>Language Skills
</p><ul><li>Ability to read, analyze and interpret regulations and other documents.
</li><li>Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
</li><li>Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
</li><li>Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
</li></ul><p>Reasoning Ability
</p><ul><li>Ability to define problems, collect data, establish facts, and draw valid conclusions.
</li></ul><p>Other Skills and Abilities:
</p><p>&bull; Able to establish and maintain cooperative and positive working relationships. &bull; Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.
</p><ul><li>Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
</li><li>Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
</li></ul><p>General Job Performance Requirements
</p><p>Meets/exceeds established performance goals. Additional performance requirements may be communicated.
</p><ul><li>Alignment with Company Goals &amp; Objectives &ndash; Supports the organization&rsquo;s mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.
</li></ul><p>&bull; Adherence to Company Policy &ndash; Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion. &bull; Job Knowledge &ndash; Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
</p><ul><li>Cooperativeness &ndash; Consistently supports management decisions as demonstrated by his/her actions.</li></ul><p>
</p><p>Demonstrates a &ldquo;can do&rdquo; attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
</p><p>&bull; Commitment &ndash; Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results. &bull; Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
</p><ul><li>Safety &ndash; Maintains a safe workplace. Reports all unsafe work conditions to supervisor and/or Safety &amp; Loss Control Manager and works in conjunction with supervisor, Safety &amp; Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.
</li><li>Quantity of Work / Productivity &ndash; Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engage in a productive work effort whenever possible. Meets goals and objectives.
</li><li>Quality of Work &ndash; Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime. Results are consistently within acceptable quality standards.
</li><li>Reliability &ndash; Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
</li><li>Attendance &ndash; Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures, and informs others of absences.
</li><li>Communication &ndash; Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues.
</li><li>Confidentiality &ndash; Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.
</li></ul><p>Physical Demands
</p><p>Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><p>Physical Requirements
</p><ul><li>Employees are frequently required to sit. Employees are frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch.
</li><li>Requires manual and finger dexterity and eye-hand coordination.</li></ul><p>
&bull; Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computers and phones. &bull; Requires the ability to lift/carry up to 30 pounds using appropriate body mechanics.
</p><p>Visual, Hearing and Communication Requirements
</p><ul><li>Requires corrected vision, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
</li><li>Requires hearing to normal range and must be able to communicate effectively verbally and in writing with co-workers, vendors, clients, and others for work-related purposes.
</li></ul><p>Work Environment
</p><p>Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><p>Pressure Factor
</p><ul><li>May require working under stressful conditions.
</li><li>May experience pressure to meet scheduled timelines.
</li></ul><p>Environmental Conditions
</p><p>&bull; The employee normally works indoors in a typical, temperature-controlled office environment. &bull; Noise level in the work environment is usually moderate.
</p><ul><li>There may be distractions such as phone calls, work interruptions, and communication from co-workers or participants.</li></ul></div><p></p>

Onboarding Specialist

Prestige Staffing

<div>
 <p>
  <strong>
   Position: Help Desk Support Specialist
  </strong>
 </p>
 <p>
  <strong>
   Location: Downtown Atlanta, GA (In-office 5 days per week)
  </strong>
 </p>
 <p>
  <strong>
   Type: Contract
  </strong>
 </p>
 <p>
  <strong>
   Pay: Up to $24.50 per hour
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DUTIES AND RESPONSIBILITIES:
  </strong>
 </p>
 <ul>
  <li>
   Serves as the primary escalation point for incoming queries and technical issues.
  </li>
  <li>
   Manages and/or assigns projects and tasks to other team members as appropriate
  </li>
  <li>
   Advises, collaborates and assists business units with system enhancements and modifications
  </li>
  <li>
   Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone systems, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.
  </li>
  <li>
   Effectively provides user support over the phone, in person, and via remote tools.
  </li>
  <li>
   Responds to user requests promptly, demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up.
  </li>
  <li>
   Assists users with information security and privacy questions; provides directions for the correct action.
  </li>
  <li>
   Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony.
  </li>
  <li>
   Distributes and reviews user equipment as required; updates inventory asset management systems with assigned equipment; ensures equipment is clean, up-to-date, and operational.
  </li>
  <li>
   Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, landlines, networks, and other assigned peripherals.
  </li>
  <li>
   Troubleshoots end-user problems; troubleshoots desktop and network printing problems for various vendor printing devices.
  </li>
  <li>
   May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.)
  </li>
  <li>
   Creates user support documentation and instructions.
  </li>
  <li>
   Multi-task, prioritize problems, and manage time to ensure the timely resolution of incidents.
  </li>
  <li>
   This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   TECHNICAL SUPPORT, SPECIALIST SKILLS, AND QUALIFICATIONS:
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 2-5 years of IT technical support
  </li>
  <li>
   Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
  </li>
  <li>
   Technical expertise should include Windows 10, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
  </li>
  <li>
   Proficiency with imaging laptop computers 20h2, 21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
  </li>
  <li>
   Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
  </li>
  <li>
   Willing to work off-hours and weekends when required for projects or emergency support.
  </li>
  <li>
   Experience installing, configuring, and supporting network printers and audio/visual equipment
  </li>
  <li>
   Effective use of ticketing systems to track and document incidents (ServiceNow and Sales Force
  </li>
  <li>
   is strongly preferred)
  </li>
  <li>
   Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills
  </li>
  <li>
   Strong team leadership, time management, and coaching and mentoring skills
  </li>
  <li>
   Excellent customer service and communication skills are a must.
  </li>
  <li>
   Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
  </li>
  <li>
   Providing fault analysis to customers&rsquo; core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
  </li>
 </ul>
 <p>
 </p>
</div>


Help Desk Support Specialist

Lensa

<div>
 Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for ASM Research, An Accenture Federal Services Company. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.
 <br/>
 <br/>
 Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.
 <br/>
 <br/>
 <ul>
  <li>
   Implements routine changes on production systems per direction and guidance from Administrators.
  </li>
  <li>
   Supports the integration of new technologies into existing infrastructure.
  </li>
  <li>
   Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
  </li>
  <li>
   Deploys standard repeatable build outs.
  </li>
  <li>
   Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
  </li>
  <li>
   Supports routine backup strategies and disaster recovery tests.
  </li>
  <li>
   Reviews system performance indicators and raises issues to more senior level team members.
  </li>
  <li>
   Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
  </li>
  <li>
   Maintains third-party tools.
  </li>
  <li>
   May make proactive suggestions for service improvements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   HS Diploma or GED; Bachelor&rsquo;s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
  </li>
  <li>
   0-2 years of experience in information technology, systems administration or other IT related field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Job Specific Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
  </li>
  <li>
   Applies standard methodology, techniques, procedures and criteria.
  </li>
  <li>
   Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
  </li>
  <li>
   Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
  </li>
  <li>
   Strong customer service skills.
  </li>
  <li>
   Experience with cloud infrastructure, digital workspace, and storage technology a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation Ranges
  <br/>
  <br/>
 </strong>
 Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
 <br/>
 <br/>
 <strong>
  EEO Requirements
  <br/>
  <br/>
 </strong>
 It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
 <br/>
 <br/>
 All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
 <br/>
 <br/>
 Physical Requirements
 <br/>
 <br/>
 The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
 <br/>
 <br/>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
 <br/>
 <br/>
 23/hour
 <br/>
 <br/>
 EEO Requirements
 <br/>
 <br/>
 It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
 <br/>
 <br/>
 All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
 <br/>
 <br/>
 If you have questions about this posting, please contact support@lensa.com
</div>


IT Support Specialist I

Sage

<div></div><div><div><div><b>Job Description</b></div><div> This role is responsible for conducting deep investigation and hands on testing, collaborating with peers to validate findings, escalating defects or required fixes to appropriate teams, and working directly with customers to resolve issues while educating them on best practices and product usage.
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*This is a hybrid role - 3 days/week in office*</div></div><br>
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Key Responsibilities</b></div><div><li>Resolve Customer Issues: Own cases by performing detailed technical investigation, replicating issues, and determining optimal solutions.
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<li>Perform Hands on Troubleshooting: Test, validate, and reproduce customer reported problems in controlled environments to identify root causes.
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<li>Collaborate and Escalate When Needed: Partner with peers, product teams, or engineering to escalate confirmed defects, propose fixes, and contribute insights that support product improvements.
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<li>Work Directly with Customers: Provide clear guidance, corrective steps, and education to help customers resolve issues and build confidence in their product usage.
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<li>Document Technical Findings: Maintain detailed, accurate case notes and troubleshooting paths to ensure consistency and continuity across support teams.
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<li>Identify Trends and Recommend Improvements: Recognize recurring issues, data patterns, or process gaps and share recommendations to enhance workflows or product stability.</li><br>
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Skills, Know How, and Experience
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Must Have:
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<li>Strong written and verbal communication skills.
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<li>Ability to analyze and reproduce technical customer issues.
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<li>Demonstrated customer focus with the ability to educate and guide users.
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<li>Solid problem solving skills with structured troubleshooting approaches.
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<li>Comfort working in a fast paced environment with evolving priorities.
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<li>Experience in a customer support or service role (phone, email, or chat).
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<li>Ability to use and navigate multiple IT systems
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Preferred:
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<li>Experience providing Level 2 or advanced technical support.
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<li>Background in software troubleshooting or application support.
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<li>Familiarity with defect escalation or issue tracking systems.
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Plenty of perks:
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<li>100% paid premiums for health, dental, and vision coverage.
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<li>RRSP contribution match (100% up to 4%).
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<li>35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days).
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<li>18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
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<li>5 days paid yearly to volunteer (through Sage Foundation).
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<li>$5,250 tuition reimbursement per calendar year starting 6 months after the hire date.
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<li>Sage Wellness Rewards Program (annual fitness reimbursement).
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<li>Library of on-demand career development options and ongoing training offerings.
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Who is Sage: https://www.sage.com/en-us/company/about-sage/
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Life at Sage: https://www.sage.com/en-us/company/careers/
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Our Values &amp; Behaviors: https://www.youtube.com/watch?app=desktop&amp;v=vt5JXf-Gwno&amp;feature=youtu.be
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#LI-MT1</div></div></div><div></div>

Customer Support Specialist

Realign

<div>Atlanta, Georgia 30033 Posted March 13th, 2026
 <div></div><p>Looking for more job opportunities? Click here!</p></div>
<br><div><p>Job Type: Full Time</p>
<p>Job Category: IT</p>
<p>Job Description</p>
<p></p><div><b>Role: Dynatrace Specialist</b></div><div><b>
Location: Atlanta, GA</b></div><div><b>
FTE Only</b></div><div></div><div><b><br>
Job Description</b></div><div><b>
Must Have Technical/Functional Skills</b></div><div></div><div><b><br>
Required Skills:</b></div><div></div><div><br>
6&ndash;8 years of experience with Dynatrace platform administration and configuration</div><div>
Expert-level Dynatrace knowledge: Configuration API, Environment API, Settings API</div><div>
Deep understanding of Dynatrace architecture: Managed vs SaaS differences, data retention policies</div><div>
Advanced dashboard development: Custom metrics, calculated service metrics, USQL queries</div><div>
Migration expertise: Large-scale monitoring platform transitions, data transformation</div><div>
Proficiency in Python or Java for API automation and migration scripting</div><div>
Experience with Dynatrace integrations (ITSM, notification channels, third-party tools)</div><div>
Knowledge of synthetic monitoring, RUM configuration, and APM best practices</div><div>
Basic understanding of cloud platforms (AWS preferred) and CI/CD concepts</div><div>
Strong analytical and troubleshooting skills for complex monitoring scenarios</div><div></div><div><b><br>
Preferred Qualifications:</b></div><div></div><div><br>
Dynatrace Professional or Expert certification</div><div>
Experience with multi-tenant Dynatrace environments</div><div>
Background in enterprise observability strategy and implementation</div><div>
Knowledge of monitoring-as-code practices and version contr</div><div></div><div><b><br>
Roles &amp; Responsibilities:</b></div><div></div><div><br>
Lead enterprise-scale Dynatrace migration from Managed to SaaS environments</div><div>
Design and execute dashboard migration strategies using Dynatrace Configuration APIs</div><div>
Transform and validate dashboard configurations for SaaS compatibility across multiple tenants</div><div>
Develop automated migration scripts for bulk dashboard export/import operations</div><div>
Create comprehensive monitoring validation frameworks to ensure dashboard functionality</div><div>
Establish Dynatrace governance standards and best practices for SaaS environments</div><div>
Perform synthetic monitoring setup and application performance baseline validation</div><div>
Configure alerting profiles, notification integrations, and management zones in SaaS</div><div>
Conduct user training and knowledge transfer sessions on Dynatrace SaaS features</div><p>
Support basic cloud infrastructure tasks as needed for migration activities</p><p></p>
<p>Required Skills</p>
<p>ANNOTATION SPECIALIST</p></div>

Dynatrace Specialist-4

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