client support specialist Jobs in Islamabad

client support specialist

crm (product) support specialist Jobs in Islamabad

crm (product) support specialist

crm support specialist

customer sales & support specialist Jobs in Islamabad

customer sales & support specialist

customer service agent

user support specialist

XTIUM

<div>
 
 The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
 
 
 
 
 Job Description
 
 
 
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 
 
 
 About The Team
 
 
 
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 
 
 
 About The Role
 
 
 
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provide customer end user technical support via phone, email, chat, and self-service portals
 </li>
 <li>
 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
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 Assist end users with password resets, account unlocks, and access requests
 </li>
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 Provide remote assistance when applicable
 </li>
 <li>
 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
 </li>
 <li>
 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Adhere to service level agreements (SLAs) and meet performance targets
 </li>
 <li>
 Utilize the internal knowledge base to resolve common issues and improve efficiency
 </li>
 <li>
 Drive customer satisfaction through proactive communication and first call resolution
 </li>
 <li>
 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
 </li>
 <li>
 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 2+ years of service desk experience in an MSP environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Customer-centric approach with a focus on service excellence
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities
 </li>
 <li>
 Continuous improvement mindset
 </li>
 <li>
 Incident and request management experience
 </li>
 <li>
 Must be a team player and collaborative.
 </li>
 <li>
 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
 <li>
 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
 </li>
 <li>
 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 </li>
 </ul>
</div>

Enterprise Service Desk Support Specialist

Support Specialist, ESD

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

ScrumAD Private Limited

We are looking for a Technical CRM Support Specialist to join our growing team. This is a full-time, on-site night shift role supporting US-based clients. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.The ideal candidate should have a Computer Science / IT background, excellent English communication skills, and the ability to analyze technical issues and provide effective solutions.You will work directly with international clients via email, chat, and phone calls, helping them resolve technical and CRM-related issues while ensuring a high level of customer satisfaction.This role is ideal for someone who is analytical, solution-oriented, and comfortable working in a fast-paced technical support environment.Key Responsibilities<ul><li>Provide technical support to US clients through email, chat, and phone</li><li>Troubleshoot CRM, software, and technical issues efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide clear and professional communication while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain high customer satisfaction and response quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Excellent English communication and comprehension skills</li><li>Minimum 1 year experience in Technical Support / CRM Support / Customer Support</li><li>Strong problem-solving and analytical thinking ability</li><li>Experience supporting clients via email, chat, and calls</li><li>Ability to understand technical issues quickly and propose solutions</li><li>Strong multitasking and time management skills</li><li>Ability to work independently and within a team environment</li><li>Fast learner with ability to adapt to new tools and systems</li></ul>Preferred Skills<ul><li>Experience working with CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Experience supporting international clients (especially US clients)</li><li>Knowledge of ticketing systems or help desk software</li><li>Basic understanding of web technologies, APIs, or databases</li></ul>if you think you are a good fit for this role feel free to share your cv on whatsapp0331-9867842 or email your cv at hr@scrumad.comPay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Describe a situation where you helped a client in resolving a technical problem.</li><li>how would you explain a technical issue to a non-technical person?</li></ul>Work Location: In person

Customer Support Specialist

Job Description: we at ScrumAD looking to onboard CRM Support specialists for our DHA 2 , Islamabad branch. it's an on-site Full time Night shift role.Key Responsibilities:1. Respond to customer queries via live chat, email, and phone calls in a timely and professional manner.2. Assist users with CRM platform navigation, features, and troubleshooting.3. Provide clear instructions and guidance to customers to help them use the system effectively.4. Escalate complex technical issues to the appropriate teams when necessary.5. Follow up with customers to ensure their issues are fully resolved.6. Maintain a high level of customer satisfaction and response quality.7. Stay updated on CRM features, updates, and internal processes.Requirements:<ul><li>Bachalor's Degree in Computer Sciences or IT</li><li>Excellent communication skills (verbal and written).</li><li>Proven experience in customer support or CRM support role.</li><li>Strong problem-solving and troubleshooting abilities.</li><li>Ability to handle multiple chats, emails, and calls simultaneously.</li><li>Basic technical understanding of CRM systems or SaaS platforms.</li><li>Customer-focused attitude with patience and professionalism.</li><li>Good time management and organizational skills.</li><li>Ability to work independently and in a team.</li></ul>Preferred Skills (Optional):<ul><li>Experience with CRM tools like HubSpot, Salesforce, or similar platforms</li><li>Knowledge of ticketing systems and helpdesk tools</li><li>Familiarity with SaaS products or tech support environments</li><li>Multitasking in high-volume support environments</li></ul>if you think you have relevant knowledge and experience and want to excel at next level here is your chance. Share your CV on Whatsapp 0331-9867842Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

CRM (Product) Support Specialist

Adam Smith International

<div>ToRs IT Specialist (Climate &amp; Gender Budget Tagging)
Background 
The Revenue Mobilisation, Investment and Trade (REMIT) is a multi-year (2021&ndash;2027) programme funded by the UK&rsquo;s Foreign, Commonwealth and Development Office (FCDO) and implemented by Adam Smith International (ASI). REMIT provides technical assistance to the Government of Pakistan to strengthen macroeconomic stability, improve growth conditions, and enhance poverty reduction efforts.
Activity Context
The Government of Pakistan has prioritised transparent, accountable, and climate-resilient public financial management. As part of this agenda, REMIT is supporting the institutionalisation of Climate Budget Tagging (CBT) and Gender Budget Tagging (GDT) &ndash; systems for identifying, classifying, and reporting on climate- and gender-related public expenditures across all levels of government.
Following successful implementation at the federal level across three budget cycles (FY 2022&ndash;23 to FY 2024&ndash;25), and in line with the IMF's Extended Fund Facility (EFF) benchmarks, REMIT has expanded the initiative to all four provinces and two regions. The Ministry of Finance has requested REMIT to work with the provincial and regional governments of Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Azad Jammu &amp; Kashmir, and Gilgit-Baltistan to carry out climate and gender budget tagging of their budgets. As part of this REMIT-supported activity, both regional Finance Departments have nominated focal persons, integrated CBT and GDT provisions into the Budget Call Circulars, and conducted training for line agencies. Tagging of the non-development budget has been completed for both regions.
Job Summary
The IT Specialist will lead the development, deployment, and integration of digital systems to support Climate and Gender Budget Tagging (CBT &amp; GBT), with a particular focus on development budgets and project-level (PC-I) tagging. The role will ensure that tagging tools, databases, and platforms are effectively designed and integrated with existing government financial management systems (e.g., FABS/SAP) to enable efficient data capture, validation, analysis, and reporting. The Specialist will also support system institutionalisation by ensuring usability, scalability, and sustainability of digital solutions across federal, provincial, and regional governments.
Duties and Responsibilities<ul><li>
 Design and develop digital tools, templates, and platforms for climate and gender budget tagging</li><li>
Create systems for capturing data related to current and development budgets</li><li>
Ensure systems support multi-year data (BE, Actuals, forward estimates)</li><li>
Lead integration of tagging tools with FABS/SAP and other public financial management systems</li><li>
Develop linkages between project-level tagging data and financial reporting structures</li></ul><ul><li>
Establish and manage centralised databases for climate and gender tagged data</li><li>
Ensure data integrity, security, and accessibility across users and jurisdictions</li><li>
Develop data pipelines and workflows for seamless data collection and consolidation</li></ul><ul><li>
Ensure systems are user-friendly and accessible for government officials</li><li>
Provide technical support and troubleshoot system issues</li><li>
Incorporate feedback from users to improve system functionality</li><li>
 Recommend improvements for system optimisation and institutionalisation</li><li>
Coordinate with technical and policy teams for continuous system enhancement</li></ul> 
Qualifications and Experience<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, Software Engineering, Data Science, or a related field</li></ul><ul><li>
Minimum 5&ndash;7 years of experience in system development, database management, or IT solutions for public sector or development projects</li><li>
Experience working with public financial management systems (e.g., SAP/FABS or similar ERP systems)</li><li>
Experience in developing data management platforms, dashboards, or MIS systems</li><li>
Familiarity with government budgeting or development project systems will be an advantage</li><li>
Understanding of data security, system architecture, and user interface design</li></ul><ul><li>
Ability to work with multi-stakeholder government environments</li><li>
Good communication skills to translate technical concepts for non-technical users</li></ul>
Reporting 
 The consultant will report to the REMIT Team Lead and REMIT Macroeconomic Governance Component Lead.
Application Deadline 
The deadline to apply is Sunday 19th April, 2026.</div>

IT Specialist (Climate & Gender Budget Tagging) - REMIT Programme

Switch Communications

Position: Digital Marketing SpecialistKey Responsibilities:<ul><li>Plan, execute, and optimize paid acquisition campaigns on Google Display Network (GDN), Meta Platforms, TikTok.</li><li>Drive subscriber growth and monetization for Digital Apps in Pakistan and globally.</li><li>Manage and scale telco subscription campaigns, conversion-focused, and app monetization campaigns.</li><li>Monitor and improve core KPIs: CPA, CPI, subscription conversion rates, and in-app revenue metrics.</li><li>Conduct A/B testing on landing pages, app flows, and subscription journeys to reduce drop-offs and improve conversion rates.</li><li>Analyze user funnels to identify bottlenecks and growth opportunities across web and app.</li><li>Handle tracking and attribution via GA4, Firebase, Meta Pixel, TikTok Pixel, and Google Tag Manager.</li><li>Collaborate with internal teams (content, UGC, design) to ensure seamless and timely campaign execution.</li></ul>Qualifications &amp; Skills:<ul><li>2&ndash;4 years of hands-on performance marketing experience with proven exposure to telco subscription campaigns.</li><li>Demonstrated experience in app monetization strategies.</li><li>Bachelor&rsquo;s degree in marketing or a related field.</li><li>Strong experience running conversion, sales, and awareness focused campaigns across Google, Meta, TikTok.</li><li>Solid grip on analytics, A/B testing, and performance tracking tools.</li><li>Experience managing budgets up to $30K/month while maintaining strong ROAS.</li><li>Strong understanding of subscription funnels, monetization strategies, user acquisition, and retention dynamics.</li></ul>Benefits:<ul><li>Market-competitive salary.</li><li>EOBI &amp; Provident Fund.</li><li>Annual increments.</li><li>OPD, IPD &amp; entitled leaves.</li></ul>Location: Onsite | IslamabadTo apply: Send your resume to mahnoor.sayed@switch.com.pk with the subject line &quot;Digital Marketing Specialist&quot;.Job Type: Full-timePay: Rs130,000.00 - Rs180,000.00 per monthExperience:<ul><li>campaign management &amp; app installs: 2 years (Required)</li></ul>Work Location: In person

Digital Marketing Specialist

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