front desk receptionist and patient relations coordinator

help desk technical support - shift 11:00pm - 7:30am sunday - thursday - secret or ts preferred

front desk associate

front desk receptionist and patient relations coordinator Jobs in Washington

georgetown front desk coordinator Jobs in Washington

georgetown front desk coordinator

help desk specialist i Jobs in Washington

help desk specialist i

help desk technical support - shift 11:00pm - 7:30am sunday - thursday - secret or ts preferred Jobs in Washington

welcome desk staff

Chenega Corporation

<div><p>Welcome Desk Staff
</p><p>Washington, DC Join our Talent Network
</p><p>Welcome Desk Staff
</p><p>PBGC, Washington DC
</p><p>Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer&rsquo;s core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
</p><p>TheWelcome Desk Staffprovides professional front desk coverage, visitor management, ServiceNow ticket triage, signage printing coordination, and Lost &amp; Found tracking.
</p><p>Duties and Responsibilities:
</p><ul><li>Greet visitors and manage reception activities.
</li><li>Read, log, and route ServiceNow tickets per PBGC security policies.
</li><li>Print signage inserts and assist with administrative tasks.
</li><li>Maintain Lost &amp; Found log and perform callbacks on closed tickets.
</li><li>Generate monthly reports and track customer feedback.
</li></ul><p>Minimum Qualifications:
</p><ul><li>High school diploma or equivalent
</li><li>Associate&rsquo;s degree preferred.
</li><li>Minimum 2 years of customer service or administrative experience.
</li><li>OSHA Safety Awareness required.
</li></ul><p>Knowledge, Skills, and Abilities:
</p><ul><li>Proficiency in Microsoft Office and ServiceNow.
</li><li>Strong communication and organizational skills.
</li><li>Customer Service Training (preferred).
</li></ul><p>How you&rsquo;ll grow
</p><p>At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there&rsquo;s always room to learn.
</p><p>We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
</p><p>Benefits
</p><p>At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
</p><p>Learn more about what working at Chenega MIOS can mean for you.
</p><p>Chenega MIOS&rsquo;s culture
</p><p>Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
</p><p>Corporate citizenship
</p><p>Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
</p><p>Learn more about Chenega&rsquo;s impact on the world.
</p><p>Chenega MIOS News-https://chenegamios.com/news/
</p><p>Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affirmative Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at (907) 277-5706. If you are having technical issues or need an accommodation, please e-mail us at recruiting@chenega.com. Every effort will be made to respond within 24 business hours.
</p><p>https://www.eeoc.gov/poster (https://url.us.m.mimecastprotect.com/s/Y7p7CYEYz1i5k3Dku0fLTxaSQ3?domain=eeoc.gov) .
</p><p>Native preference under PL 93-638. Drug-free workplace.
</p><p>We participate in the E-Verify Employment Verification Program (https://www.e-verify.gov/) .
</p><p>Tips from your Talent Acquisition Team
</p><p>We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
</p><p>Chenega MIOS web site -www.chenegamios.com
</p><p>Glassdoor -https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm
</p><p>LinkedIn -https://www.linkedin.com/company/1472684/
</p><p>Facebook -https://www.facebook.com/chenegamios/
</p><p>Join our Talent Network
</p><p>Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program</p></div><p></p>

Welcome Desk Staff

Allied Universal

<div><p>Security Officer - Flex Guest Services Desk</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
</p><h2 class="jobSectionHeader"><b>Job Description</b></h2><p><br>
As a <b>Security Officer - Flex Guest Services Desk</b> in <b>Washington, DC</b>, you will serve and safeguard clients in a range of industries such as Education, and more. Join a leading team where flexibility meets opportunity. As a Flex Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal at a higher education location as a Front Desk Officer, where you will welcome students, staff, and visitors, manage access procedures, answer calls, and document security-related activity with clear communication. Your professional presence can help to deter unwanted behavior while you support campus operations through quick problem solving and service. Bring an agile, reliable, and innovative mindset, grounded in a caring culture, teamwork, and integrity.
</p><p><b>Position Type: Flex</b>
</p><p><b>Pay Rate: $20.00 / Hour
</b></p><p><b>Job Schedule:</b>
</p>DayTimeSun03:00 PM - 11:00 PM<p><b>
Why Join Us:</b>
</p><ul><li><b>Smart Tools:</b> Access to our exclusive technology to view and claim additional shifts to earn more.</li>
<li><b>Career Growth:</b> Get paid training and access to career growth opportunities.</li>
<li><b>Financial Benefits:</b> Participate in our retirement savings plan to invest in your future.</li>
<li><b>Exclusive Perks:</b> Enjoy discounts on top brands and services through our Perks Program.</li></ul><p><b>
What You'll Do:</b>
</p><ul><li>Provide customer service to students, faculty, staff, and visitors by following Allied Universal security-related procedures, site-specific policies, and front desk post orders.</li>
<li>Control access at the front desk by greeting and screening visitors, verifying identification and/or authorization, issuing temporary badges and/or passes, and directing guests to appropriate locations.</li>
<li>Monitor security-related systems such as cameras, alarms, and access control equipment from the front desk and report irregular activity according to site procedures to help to deter unauthorized access.</li>
<li>Respond to incidents and critical situations in a calm, problem-solving manner, including initiating emergency response activities and communicating with site contacts and/or public service partners as directed.</li>
<li>Complete shift logs and incident reports with clear, timely documentation, and support administrative tasks such as key control, package handling, and phone and radio communications as assigned.</li></ul><p><b>
Minimum Requirements:</b>
</p><ul><li>Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li>
<li>Possess a high school diploma or equivalent.</li>
<li>As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li>
<li>Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li>
<li>As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li>
<li>A valid driver's license will be required for driving positions only.</li></ul><h2 class="jobSectionHeader"><b><br>
Closing</b></h2><p><b>
Allied Universal&reg; is an Equal Opportunity Employer.</b> All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
</p><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
</p><h2 class="jobSectionHeader"><b>Requisition ID</b></h2><br>
2026-1543868</div>

Security Officer - Flex Guest Services Desk

AC Hotel Washington DC

<div><p>We are pleased to announce a wonderful opportunity for <b>Food and Beverage Supervisor</b>.</p><p></p><p><b><br>
What will you be doing most days?</b></p><p>
 Execute and oversee the setup of meeting spaces for banquet and catering events to ensure compliance with banquet event orders with optimal level of service, quality and hospitality.</p><p>
 Work with and supervise kitchen staff on the timing of food preparation to ensure that meals are ready on time in accordance with specifications on the banquet event order, and are served in a visually appealing manner.</p><p>
 Supervise and direct the prompt, efficient and friendly serving of all food and beverage for banquets and gallery.</p><p>
 Work closely with the Sales Team to ensure clients are happy with all aspects of their events including room set up, F&amp;B service, A/V functions and food quality.</p><p>
 Meet with the clients on the day of event to review the Banquet Event Order and any changes to ensure delivery of a quality product.</p><p>
 Welcome guests and monitors the dining area during meal time to ensure adequate supplies, that guest needs are met, and supports the hotels overall hospitality image and objectives.</p><p>
 Follow required sanitation procedures for food handling safety. Obtains and maintains any food handling certificates that may apply.</p><p>
 Assist in ordering of food and beverage items as well as controlling of cost and waste.</p><p>
 Assist with scheduling staff.</p><p>
 Respond promptly and appropriately to any guest questions or concerns</p><p>
 Assist in the selection, training and development of team members.</p><p>
 Work quickly and independently to resolve operation issues when necessary, ensuring proper follow through with appropriate team members.</p><p>
 Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.</p><p>
 Must be professional and hospitable at all times and maintain a professional appearance</p><p>
 Assist with gallery host/front desk responsibilities as needed.</p><p></p><p><b><br>
What are the requirements for this position?</b></p><p>
 You have the ability to pass certification tests required to meet health department and brand standards</p><p>
 You have the ability to work well with others</p><p>
 You have a customer focus including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations</p><p>
 You have strong listening skills to ensure accurate understanding of guest wishes</p><p>
 You maintain composure to work effectively under pressure and to address and resolve guest problems or concerns</p><p>
 You have the ability to execute food and beverage events and direct staff strategically to ensure successful events.
 </p><p>You are approachable encourage effective communication with guests and fellow team members</p><p></p><p><b><br>
Physical Requirements for this Position</b></p><p>
This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.</p><p></p><p><b><br>
Travel Requirements
</b></p><p>This position would require little to no travel outside the property and surrounding area.</p><p></p><p><br>
Pay Scale: $17.97 - $40.48/hour</p><p>
*Rate depends upon state/market and experience*</p><p></p><p><br>
This property is managed by <b>OTO Development.</b></p><p></p><p><b><br>
About OTO Development</b></p><p>
OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.</p><p></p><p><br>
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.</p><p></p><p><br>
Our company provides competitive pay and benefit programs,<b> including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.</b></p><p></p><p><b><br>
Position: </b>Food and Beverage Supervisor</p><p><b>
Department:</b> Food and Beverage</p><p><b>
Hourly</b></p><p><b>
Position Reports to:</b> Food &amp; Beverage Manager</p><p></p><p><br>
Revised 6/11/25</p><br>
<br>
Brand: AC Hotel Washington DC
<br>
Address: 1112 19th Street NW Washington, DC - 20036
<br>
Property Description: Washington DC - DC0981D AC Hotel
<br>
Property Number: DC0981D</div>

Food and Beverage Supervisor

Equinox

<div><h1 class="jobSectionHeader"><b>Spa Manager, Washington DC</b></h1><p></p>
Overview<br>
<br>
<p><b>OUR STORY:</b></p><p>
Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, <b>SoulCycle and Equinox Hotels </b>are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.</p><p><b>
OUR CODE:</b></p><p>
We are passionate about <b>high performance living</b> and we practice what we preach &ndash; investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a <b>disruptive approach</b> to unleash it. We <b>dream big</b> and don&rsquo;t settle for the status quo. We <b>sweat the details</b>. We never accept less than <b>110%</b> to <b>help each other</b> deliver the Equinox experience and enable our members to get great results. We are obsessed with what&rsquo;s new, what&rsquo;s now, <b>what&rsquo;s next</b>. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren&rsquo;t just a company; we&rsquo;re a community vested in each other&rsquo;s success. We value <b>humility</b> and a <b>team approach</b> at every level of the company.</p><p>
If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.</p><p></p>
Job Description<p><br>
Equinox seeks a <b>Spa Manager</b> for its state-of-the-art locations in <b>DC Metro!</b></p><p>
The Spa Manager is a results oriented leader- energetic, creative, and enthusiastic. The Spa Manager makes a direct impact on a growing and dynamic organization.</p><p>
The Spa Manager directs the staff at one of our Flagship locations to the highest level of customer service, total customer experience, and operational excellence.</p><p>
Our philosophy embraces a well-rounded approach to results, where Spa constitutes an essential element of recovery. Our team is a collaboration of acclaimed holistic health professionals, influential specialists, and outstanding spa therapists that are selected from across the globe to create exclusive treatments to revive from the inside out. Our expert therapists provide signature massages to ensure members feel completely rejuvenated for future training. If it&rsquo;s relaxation you&rsquo;re after, our signature facials replenish the skin leaving a healthy glow.</p><p><b>
RESPONSIBILITIES:</b></p><ul><li>
Hiring &amp; Training of Spa Desk Staff</li><li>
Scheduling Desk Staff</li><li>
Coaching of staff</li><li>
Service revenue goals
</li><li>Retail revenue goals
</li><li>Event planning
</li><li>Direct client outreach
</li><li>Direct client in-reach</li><li>
Product inventory</li></ul><p></p>
Qualifications<br>
<ul><li>
Customer Service experience</li><li>
Management experience and/or experience in Spa/Salon/Retail</li><li>
1-2 years Spa Experience</li><li>
Massage Therapy and/or Esthetics licensure and/or experience is a bonus</li></ul><p><b>
Pay Transparency: $60,000-$70,000 base and ability to earn bonus</b></p><p></p>
Additional Information<p><b><br>
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:</b></p><ul><li>
We offer competitive salary, benefits, and industry leading commission opportunities for club employees</li><li>
Complimentary Club membership</li><li>
Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop</li></ul><p>
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.</p><p><b>
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at </b><b><i>https://careers.equinox.com/</i></b></p><p>
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.</p></div>

Spa Manager, Washington DC

KeenLogic

<div>
 <strong>
  Tier I Help Desk Agent
  <br/>
  <br/>
 </strong>
 KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years), offering long-term stability and growth.
 <br/>
 <br/>
 Work will be performed on-site at Senate facilities in Washington, DC, and other approved Senate locations as required. This is a full-time position o&fflig;ering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.
 <br/>
 <br/>
 Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide frontline technical support for routine software, hardware, and connectivity issues, ensuring courteous and timely resolution or escalation.
 <br/>
 <br/>
 <strong>
  Quali&filig;cations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to pass a Senate background check and must be eligible for Senate Office building access
  </li>
  <li>
   3+ years of IT support experience
  </li>
  <li>
   Strong customer service skills
  </li>
  <li>
   One of the following certifications: ITIL, Security+, HP, Apple, Microsoft
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides Tier I technical support for software, hardware, and network issues by performing initial problem diagnosis and guiding users through step-by-step solutions, or by applying established procedures to resolve first-tier support issues
  </li>
  <li>
   Uses automated information systems and ticketing tools to analyze routine situations and document incidents, requests, troubleshooting steps, and resolutions
  </li>
  <li>
   Reviews incoming service requests (computer-generated, phone, email, or in person), sorts, codes, and prioritizes them for proper action in accordance with established procedures and service level agreements
  </li>
  <li>
   Resolves issues within defined Tier I scope or escalates to more senior technical support as necessary, ensuring accurate handoff and documentation
  </li>
  <li>
   Supports users by fulfilling individual requests for information and providing basic training on available systems, applications, and tools
  </li>
  <li>
   Conducts technical research using approved knowledge bases, documentation, and other information sources to support requests related to ongoing programs
  </li>
  <li>
   Interacts, coordinates, and escalates issues to other team members to ensure timely resolution of the underlying issue
  </li>
  <li>
   Serves as the first point of contact for IT support requests and provides professional, customer-focused assistance in a high-visibility environment
  </li>
  <li>
   Verifies user identity and authorization prior to performing support actions in accordance with security policies
  </li>
  <li>
   Performs basic account support functions, including password resets and access-related assistance, following approved security procedures
  </li>
  <li>
   Identifies recurring issues or trends and communicates them to senior staff for awareness and potential resolution
  </li>
  <li>
   Maintains awareness of known issues, system outages, and planned maintenance to provide accurate and consistent communication to users
  </li>
  <li>
   Assists with basic device setup and onboarding activities as directed
  </li>
  <li>
   Contributes to the knowledge base by documenting solutions and approved workarounds
  </li>
  <li>
   Adheres to security, confidentiality, and acceptable use policies at all times
   <br/>
   <br/>
  </li>
 </ul>
 Powered by JazzHR
</div>


Tier I Help Desk Analyst

Goodwill of Greater Washington

<div>Overview:
<div>
Provides administrative support to the marketing and communications team through the management and creation of operational documentation, information dissemination, creative development, event support, and internal and external communication. This position may also provide administrative support for other teams as required. Acts as a liaison between the agency and public by coordinating central switchboard telephone service, vendor deliveries, and directing visitors/clients. with the administrative needs of other departments as required. This position will also be required to support community activities and special events as necessary. This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations.</div>
Responsibilities:
<div><b>
Essential Competencies:</b></div><div>
1. Customer Focus<br>
2. Interpersonal Savvy<br>
3. Organizing<br>
4. Planning</div><div></div><div><b><br>
Essential Duties and Responsibilities:</b></div><div></div><div><br>
1. Provides administrative support to the marketing and communications team. This can include, but is not limited to, Excel spread sheets, labeling, folding and stuffing bulk mailings, mail merging, label creation, flyer design, typing/transcribing web and/or collateral content and other administrative tasks as required.</div><div>
2. Manages important marketing documents and files both digital and hard copies.</div><div>
3. Supports internal communication efforts with content/collateral development and distribution as directed by team management.</div><div>
4. Provides administrative and logistical support for GGW special events, donation drives, and community engagement activities under the direction of team management.</div><div>
5. Provides additional administrative support to other teams as necessary and approved by Chief of Collaboration, Communications, and Marketing.</div><div>
6. Greets persons entering establishment, determines the nature and purpose of visits, directs visitors to specific destinations, answers questions and provides information on the agency&rsquo;s programs and services.</div><div>
7. Answers inquiries and obtains information for the general public, customers, visitors and other interested parties.</div><div>
8. Uses proper telephone etiquette while operating the switchboard to receive incoming calls.</div><div>
9. Accurately transcribes messages left on overnight answering machine and distributes to appropriate staff.</div><div>
10. Maintains visitor log.</div><div>
11. Receives and signs for parcels to be distributed. Schedules parcels for pickups.</div><div>
12. Contributes to the security of the agency by helping to monitor the access of visitors while at GGW headquarters. This includes maintaining a visual contact with visitors to ensure they are within the appropriate waiting areas, and that all employees have a staff badge visibly displayed.</div><div>
13. Informs staff of visitors.</div><div>
14. Training and orienting front desk relief staff and temps as needed.</div><div></div><div><b><br>
Other Duties and Responsibilities:</b><br>
<br>
1. Distributes mail to HQ personnel. Meters daily outgoing mail and ensures that cost centers are accurately tracked.</div><div>
2. Ensures the lobby and receptionist desk are maintained in a neat and orderly fashion, and that all collateral material is properly stocked.</div><div>
3. Ensures that unsolicited handout materials are not distributed.</div><div>
4. Attends to comfort of guests waiting in the lobby by offering water, coffee, etc, and escorting them to necessary meeting area if necessary.</div><div>
5. Updates telephone list for headquarters, contracts and retail division as needed.</div><div>
6. Checks and responds to all emails or distributes emails to general mailbox to appropriate team members.</div><div>
7. Collects and distributes applications and sends postcards to applicants. Forwards applications and paperwork to appropriate team member/s.</div><div>
8. Fulltime in-office attendance is required.</div><div>
9. Occasional weekend, early morning and evening work required.</div><div><b><br>
Supervisory Responsibility:</b></div><div></div><div><br>
This position has no supervisory responsibilities.
</div>Qualifications:
<div><b>
Required Qualifications:</b></div><div>
1. High school diploma or equivalent.</div><div>
2. Ability to use proper telephone etiquette while handing multiple incoming telephone lines.</div><div>
3. An excellent command of the English language including correspondence style, grammar, spelling and proofreading.</div><div>
4. Excellent customer service and interpersonal skills and the ability to interact with the public in a courteous and professional manner.</div><div>
5. Excellent communication and interpersonal skills, the ability to use tact and diplomacy while dealing with the public, and the ability to effectively communicate with diverse population.</div><div>
6. Proficient in Microsoft Office Suite, including Word, Excel and PowerPoint.</div><div></div><div><b><br>
Preferred Qualifications:</b></div><div>
1. Previous receptionist or administrative experience preferred but not required.</div><div>
2. Ability to multi-task.</div></div>

Administrative Receptionist

Ignite IT

<div>
 Ignite IT is seeking a Tier 2 - Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor&rsquo;s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
  </li>
  <li>
   Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
  </li>
  <li>
   Perform system imaging, patch deployment, and configuration management using SCCM and Intune.
  </li>
  <li>
   Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory.
  </li>
  <li>
   Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting.
  </li>
  <li>
   Perform administrative and clerical tasks to support IT operations and project activities.
  </li>
  <li>
   Maintain and organize project files, reports, and technical documentation both electronically and manually.
  </li>
  <li>
   Schedule and coordinate meetings, prepare agendas, and record minutes and action items.
  </li>
  <li>
   Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction.
  </li>
  <li>
   Create and maintain spreadsheets for budgeting, cost tracking, and project status updates.
  </li>
  <li>
   Manage office calendars, meeting logistics, and travel arrangements for staff.
  </li>
  <li>
   Support IT-related data entry, record management, and non-technical documentation tasks.
  </li>
  <li>
   Monitor IT asset inventory and assist with procurement tracking.
  </li>
  <li>
   Ensure compliance with IT security policies, standards, and procedures.
  </li>
  <li>
   Mentor junior administrative and technical personnel as required.
  </li>
  <li>
   Handle sensitive or classified materials with discretion and accuracy.
  </li>
  <li>
   Provide word processing, spreadsheet, and database support for IT teams.
  </li>
  <li>
   Contribute to the improvement of administrative workflows and technical support processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate's degree in Information Technology, Computer Science, or a related discipline.
  </li>
  <li>
   3+ years of progressively responsible experience in IT support and administrative roles.
  </li>
  <li>
   Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory).
  </li>
  <li>
   Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k)
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Flexible spending account
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Professional development assistance
  </li>
  <li>
   Referral program
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Vision insurance
  </li>
 </ul>
</div>


Tier 2 - Desk Side Support Specialist

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