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employee performance & learning and development senior officer Jobs in Kuwait City

employee performance & learning and development senior officer

employee relations & performance officer Jobs in Kuwait City

employee relations & performance officer

hr manager

zain2107 performance management

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The Enterprise Performance Management Analyst is responsible for supporting the performance management team in driving B2B strategic objectives to drive commercial performance targets and analytics by regularly supporting in the review of performance, quality, and key KPI metrics.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support in the identification of areas of potential commercial improvement by running advanced analytics on data sets and raising findings to the Enterprise Performance Management Senior Specialist in periodic catch ups
 </li>
 <li>
 Support the enterprise performance management team in proving or disproving given hypotheses by running analytical deep dives
 </li>
 <li>
 Record commercial channels KPIs
 </li>
 <li>
 Carry out statistical analysis and support the generation of actionable insights
 </li>
 <li>
 Support the design of performance policies &amp; set performance objectives
 </li>
 <li>
 Identify core issues and propose solutions to performance barriers
 </li>
 <li>
 Maintain accurate and rich intelligence data sets
 </li>
 <li>
 Develop, automate and circulate key sales scorecards and dashboards
 </li>
 <li>
 Synthesize market landscape and trends by product line and feed back to relevant teams
 </li>
 <li>
 Deliver regular reports to performance management Senior Specialist to drive strategic discussions and consensus alignment with management
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Ability to communicate, present and influence all levels of the organization
 </li>
 <li>
 Familiarity with business theory and methodology, especially customer value proposition, product (lifecycle) management, pricing and communication / channel management
 </li>
 <li>
 Understanding of SQL, Python and Tableau
 </li>
 <li>
 Experience and proficiency in excel modeling / data wrangling / manipulation (including proficiency with pivot tables, debugging model malfunctions, ability to develop VBA modeling solutions
 </li>
 <li>
 Experience working independently across a cross-functional team
 </li>
 <li>
 Experience answering big picture questions by framing the business question into an analytical plan and communicate to stakeholders
 </li>
 <li>
 Ability to adapt to new digital technologies and trends remaining at the forefront of innovation
 </li>
 <li>
 Solid understanding of the telecommunications industry
 </li>
 <li>
 Strong problem-solving skills and ability to identify and frame key issues
 </li>
 <li>
 Ability to identify, assess and manage risks
 </li>
 <li>
 Strong organization and project management skills
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2107 - Performance Management

Zain

<div>About the Role 
The Enterprise Performance Management Analyst is responsible for supporting the performance management team in driving B2B strategic objectives to drive commercial performance targets and analytics by regularly supporting in the review of performance, quality, and key KPI metrics.
Responsibilities:<ul><li>
Support in the identification of areas of potential commercial improvement by running advanced analytics on data sets and raising findings to the Enterprise Performance Management Senior Specialist in periodic catch ups</li><li>
Support the enterprise performance management team in proving or disproving given hypotheses by running analytical deep dives</li><li>
Record commercial channels KPIs</li><li>
Carry out statistical analysis and support the generation of actionable insights</li><li>
Support the design of performance policies &amp; set performance objectives</li><li>
Identify core issues and propose solutions to performance barriers</li><li>
Maintain accurate and rich intelligence data sets</li><li>
Develop, automate and circulate key sales scorecards and dashboards</li><li>
Synthesize market landscape and trends by product line and feed back to relevant teams</li><li>
Deliver regular reports to performance management Senior Specialist to drive strategic discussions and consensus alignment with management</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities</li></ul>
What We Need From You 
Skills:<ul><li>
Ability to communicate, present and influence all levels of the organization</li><li>
Familiarity with business theory and methodology, especially customer value proposition, product (lifecycle) management, pricing and communication / channel management</li><li>
Understanding of SQL, Python and Tableau</li><li>
Experience and proficiency in excel modeling / data wrangling / manipulation (including proficiency with pivot tables, debugging model malfunctions, ability to develop VBA modeling solutions</li><li>
Experience working independently across a cross-functional team</li><li>
Experience answering big picture questions by framing the business question into an analytical plan and communicate to stakeholders</li><li>
Ability to adapt to new digital technologies and trends remaining at the forefront of innovation</li><li>
Solid understanding of the telecommunications industry</li><li>
Strong problem-solving skills and ability to identify and frame key issues</li><li>
Ability to identify, assess and manage risks</li><li>
Strong organization and project management skills</li></ul></div>

Performance Management

<div>About the Role 
The Enterprise Performance Reporting &amp; Analytics role exists to enable data-driven commercial decision-making across the Enterprise Business Division. The role translates complex datasets into actionable insights, supports performance governance, and provides a 360-degree view of sales and market performance to leadership. Its impact is measured by improved commercial outcomes, forecast accuracy, and performance transparency across the enterprise sales ecosystem. 
Responsibilities:<ul><li>
Supporting in the identification of areas of potential commercial improvement by running advanced analytics on data sets and raising findings to the Enterprise Performance Management Manager.</li><li>
Carrying out statistical analysis and supporting the generation of actionable insights</li><li>
Supporting the design of performance policies &amp; set performance objectives</li><li>
Evaluating performance issues and recommend improvements</li><li>
Developing, automate and circulate key sales scorecards and dashboards</li><li>
Synthesizing market landscape and trends by product line and feed back to relevant teams</li><li>
Providing timely performance reports to the Performance Management Manager to guide strategy and ensure management alignment (360 view).</li><li>
Developing predictive models to forecast sales performance, customer behavior, or market trends to support proactive decision-making.</li><li>
Monitoring and evaluating performance metrics against targets, providing early warning signals and recommendations for corrective actions.</li><li>
Driving data quality initiatives, including data validation, enrichment, and standardization, to ensure reliable reporting and analysis.</li></ul>
What We Need From You<ul><li> 
SQL: Proficient in generating reports from DWH.</li><li>
Data Analysis: Advanced in Excel, Power BI, or similar tools.</li><li>
Sales Systems: Experience with CRM and sales tracking tools.</li><li>
Commission Modelling: Skilled in designing data-driven commission structures.</li><li>
DWH Management: Knowledge of data extraction and manipulation.</li><li>
KPI Monitoring: Expertise in tracking and reporting sales KPIs.</li><li>
Reporting Tools: Proficient in creating reports and dashboards for management.</li><li>
Machine learning</li><li>
Python</li></ul></div>

Enterprise Performance Reporting

AC House company

Position OverviewThe Director of Real Estate is responsible for the strategic and operational management of a diversified real estate portfolio, including retail assets, residential apartment buildings, and mixed-use properties.The role focuses on maximizing revenue, improving asset performance, optimizing costs, and driving long-term value creation across the portfolio.The ideal candidate will have strong commercial acumen, proven experience in property management, leasing strategy, and financial optimization, and the ability to align real estate operations with ownership and investment objectives.Key ResponsibilitiesPortfolio &amp; Asset Management<ul><li>Oversee the performance of a portfolio of retail, residential, and mixed-use properties</li><li>Monitor occupancy levels, rental yields, lease expiries, and tenant mix</li><li>Develop and implement asset-specific strategies to enhance value and performance</li><li>Ensure properties are managed in line with ownership objectives and market conditions</li></ul>Revenue Growth &amp; Optimization<ul><li>Design and execute revenue-enhancement strategies across all asset classes</li><li>Improve leasing performance through pricing strategies, tenant mix optimization, and renewals</li><li>Identify opportunities to increase ancillary income (parking, services, signage, etc.)</li><li>Lead negotiations for new leases, renewals, and restructurings</li></ul>Cost Control &amp; Operational Efficiency<ul><li>Review and optimize operating expenses (OPEX) across the portfolio</li><li>Implement cost-saving initiatives without compromising asset quality or tenant satisfaction</li><li>Oversee service contracts, facility management agreements, and vendor performance</li><li>Ensure preventive maintenance planning to reduce long-term capital expenditure</li></ul>Strategy &amp; Planning<ul><li>Develop short-term and long-term portfolio strategies</li><li>Conduct market analysis to benchmark performance against competitors</li><li>Prepare asset business plans, forecasts, and performance improvement roadmaps</li><li>Advise ownership on investment decisions, repositioning, or divestment opportunities</li></ul>Financial Oversight &amp; Reporting<ul><li>Review budgets, cash flows, and financial performance of each asset</li><li>Work closely with finance teams on budgeting, forecasting, and variance analysis</li><li>Prepare clear performance reports and strategic recommendations for stakeholders</li><li>Ensure compliance with internal controls and governance standards</li></ul>Qualifications &amp; Experience<ul><li>Kuwaiti National</li><li>Bachelor&rsquo;s degree in Business Administration, Finance, Engineering, or related field</li><li>10+ years of experience in real estate portfolio or asset management</li><li>Proven experience managing retail and residential properties</li><li>Strong background in leasing strategy, revenue optimization, and cost control</li><li>Solid understanding of the Kuwait real estate market</li><li>Experience working with owners, investors, or family offices is a strong advantage</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you a Kuwaiti national applying for this role?</li></ul>

Director of Real Estate (Kuwaiti national)

Confidential

<div>
 
 Senior Financial Analyst is responsible for budgeting, forecasting, analyzing performance, and strategic financial guidance, for the company, focusing on goals, risk management, cost control, and ensuring financial health through reporting, modeling, and recommending strategies to management or clients.
 
 
 
 
 
 
 Duties and Essential Job Functions
 
 
 
 
 Management:
 
 
 <ul>
 <li>
 Assist in management of the departmental financial and budgetary activities
 </li>
 <li>
 Assist in the development of the quantified M.B.O. plans for the direct subordinates and ensure that the process propagates through all levels
 </li>
 <li>
 Perform other related duties as directed by the immediate superior
 </li>
 </ul>
 
 
 
 
 
 Technical:
 
 
 <ul>
 <li>
 Lead budgeting, forecasting, and long-term financial planning.
 </li>
 <li>
 Build financial models, analyze data, and interpret financial statements to assess performance and value.
 </li>
 <li>
 Analyze financial performance (actuals vs. budget) and provide insights to management.
 </li>
 <li>
 Oversee cost control, optimize expenses, and manage profitability.
 </li>
 <li>
 Prepare financial reports, business cases, and performance dashboards.
 </li>
 <li>
 Support strategic decisions (e.g., M&amp;A, investments) with financial modeling.
 </li>
 <li>
 Consult on financial strategy, identify cost-reduction opportunities, and support business cases.
 </li>
 <li>
 Develop budgets, forecast revenue/expenditures, and project future financial outcomes.
 </li>
 <li>
 Research market trends, evaluate investment opportunities, and recommend portfolio actions.
 </li>
 <li>
 Analyze the designated reports, other performance indicators and provide the necessary feedback and recommendations
 </li>
 <li>
 Identify areas of raising efficiency and effectiveness and to improve performance, policies, and programs
 </li>
 <li>
 Monitor financial details to ensure that business and legal requirements are met
 </li>
 <li>
 Applies a working knowledge of applicable laws and regulations; verify documents for completeness and compliance with government and private agencies
 </li>
 </ul>
 
 
 
 
 
 Reporting:
 
 
 <ul>
 <li>
 Prepare detailed reports and present findings and recommendations for management.
 </li>
 <li>
 Provides research and documentation for all required matters
 </li>
 </ul>
 
 
 
 
 
 Minimum Job Requirements
 
 
 
 Education - Master&rsquo;s in finance or accounting
 
 
 Professional Qualifications &amp; Experience
 
 <ul>
 <li>
 CA/CFA/CMA with 3 years of experience or
 </li>
 <li>
 Alternatively Inter/Level 2 candidate with 8-10 years of relevant experience.
 </li>
 <li>
 Minimum 3 years of experience in Retail /Multi entity environment
 </li>
 </ul>
 
 Competencies Required:
 
 <ul>
 <li>
 Proficiency in MS Office packages such as Word and Excel, PowerPoint Presentation; data research and interpretation.
 </li>
 <li>
 Proficient knowledge of accounting, financial analysis, budget planning and cost control
 </li>
 <li>
 Knowledge of generally accepted accounting principles and the IFRS
 </li>
 <li>
 Proven Experience in business performance and management reporting
 </li>
 <li>
 Experience in Feasibility studies
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Hands-on experience working with ERP/BI systems
 </li>
 <li>
 Leadership and personal effectiveness
 </li>
 <li>
 Required Licenses/Certifications - Technical Training Certificates / licenses
 </li>
 <li>
 Seniority Level
 </li>
 </ul>
 
 
</div>

Senior Financial Analyst

Floward

<div>
 
 
 Job Title:
 
 Employee Performance &amp; Learning and Development Senior Officer
 
 
 
 Location:
 
 Kuwait
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Employee Performance &amp; Learning and Development Senior Officer supports the execution of performance management and learning initiatives through hands-on coordination, system administration, and operational delivery.
 
 
 The role focuses on enabling learning programs, supporting performance cycles, maintaining learning systems, and providing accurate data and reporting to ensure consistent, timely, and effective People &amp; Culture processes across the organization.
 
 
 This is an execution-focused role operating under the guidance of a Manager or Senior Manager.
 
 
 
 
 
 
 Learning &amp; Development
 
 
 
 
 
 
 
 Training Needs &amp; Planning Support
 
 
 <ul>
 <li>
 Support HR Business Partners and line managers in collecting and consolidating Training Needs Analysis (TNA) inputs across functions and geographies.
 </li>
 <li>
 Maintain and regularly update centralized training needs trackers and learning plans.
 </li>
 <li>
 Support analysis of performance and capability data to identify development priorities.
 </li>
 </ul>
 
 
 Training Coordination &amp; Delivery Support
 
 
 <ul>
 <li>
 Coordinate logistics for training programs, including scheduling, communication, attendance tracking, and preparation of materials.
 </li>
 <li>
 Support the development and updating of training content, presentations, job aids, and learning resources.
 </li>
 <li>
 Liaise with internal Subject Matter Experts and external training vendors to support program delivery.
 </li>
 <li>
 Collect participant feedback and support evaluation of training effectiveness.
 </li>
 </ul>
 
 
 Learning Engagement &amp; Activation
 
 
 <ul>
 <li>
 Support learning engagement initiatives such as Lunch &amp; Learn sessions and internal learning campaigns.
 </li>
 <li>
 Coordinate learning calendars and ensure timely communication to employees.
 </li>
 <li>
 Track participation and engagement levels and identify opportunities to improve learning uptake.
 </li>
 </ul>
 
 
 Learning Management System (LMS) Administration
 
 
 <ul>
 <li>
 Support day-to-day administration of LMS platforms (e.g., SAP SuccessFactors LMS, Udemy, Coassemble).
 </li>
 <li>
 Upload learning content, manage enrollments, track course completion, and maintain accurate learning records.
 </li>
 <li>
 Prepare standard LMS reports and dashboards for stakeholders.
 </li>
 <li>
 Support initiatives to improve LMS adoption and learner engagement.
 </li>
 </ul>
 
 
 Performance Management
 
 
 
 
 
 
 
 Performance Cycle Support
 
 
 <ul>
 <li>
 Support the execution of annual performance appraisal cycles, mid-cycle reviews, and 360-degree feedback processes using HR systems.
 </li>
 <li>
 Assist with system setup, timelines, and communication to employees and managers.
 </li>
 <li>
 Coordinate calibration session logistics and related documentation.
 </li>
 <li>
 Follow up with managers and employees to ensure timely completion of performance activities.
 </li>
 </ul>
 
 
 Performance Data &amp; Reporting
 
 
 <ul>
 <li>
 Support preparation of performance reports and dashboards.
 </li>
 <li>
 Assist in analyzing performance data to identify trends, risks, and improvement areas.
 </li>
 <li>
 Support post-cycle reviews and documentation of follow-up actions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Education, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in Learning &amp; Development, Performance Management, or HR Operations.
 </li>
 <li>
 Prior exposure to corporate learning programs or performance management cycles is preferred.
 </li>
 <li>
 Working knowledge of LMS platforms and HR systems (SAP SuccessFactors preferred).
 </li>
 <li>
 Strong Excel and reporting skills with experience managing trackers and dashboards.
 </li>
 <li>
 Strong coordination, communication, and organizational skills.
 </li>
 <li>
 Ability to work in a fast-paced, cross-functional, and multi-country environment.
 </li>
 </ul>
 
 
 
 
 
 
 About Floward
 
 
 
 
 
 
 
 Floward is the leading online flowers and gifting company in the Middle East and the UK. Our company was founded in 2017, and within five years we expanded our operations to include nine countries. At Floward, we pride ourselves on creating a seamless and innovative experience for our customers and we love making the process of sending flowers and gifts as enjoyable as receiving them. We make sure to source our flowers daily from the best ethical growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
 
 
 We are known for our flower arrangements, but we made great partnerships with local and international brands in all our communities to offer our clients a wide range of gifts including chocolate, perfumes, cakes, jewellery, and more.
 
 
 
 
 
 Operating in 37 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure that gifts and arrangements arrive fresh to the customer.
 
 
 
 
 
 https://floward.co/
 
</div>

Employee Performance & Learning and Development Senior Officer

Shamiya Catering

We are seeking an Employee Relations &amp; Performance Officer to support workforce discipline, performance management, and training initiatives across our restaurant operations. This role requires strong interpersonal skills, firmness, and hands-on engagement with operational teams.Key Responsibilities<ul><li>Handle employee relations issues, grievances, and conflict resolution</li><li>Manage probation reviews, performance appraisals, and PIPs</li><li>Coordinate and support staff training programs</li><li>Work closely with shift managers and cluster managers</li><li>Conduct regular branch visits to assess performance and compliance</li><li>Assist with incentive and performance tracking programs</li><li>Prepare reports and recommendations for senior operations management</li></ul>Requirements<ul><li>Experience in employee relations, HR operations, or a similar role</li><li>Strong communication and interpersonal skills</li><li>Ability to be firm, objective, and professional</li><li>Comfortable working in a fast-paced restaurant environment</li><li>English required; additional languages are an advantage</li></ul>What We Offer<ul><li>Stable role within a growing multi-brand food company</li><li>Exposure to real operational decision-making</li><li>Career growth for the right candidate</li></ul>Job Type: Full-timePay: KD250.000 - KD350.000 per month

Employee Relations & Performance Officer

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