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access supervisor, patient access organization Jobs in Los Angeles

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assistant research adminstrator

access supervisor patient access organization

UCLA Health

<div><div><b>Description</b><p></p><div>
The Patient Access Organization (PAO) Access Supervisor oversees and coordinates the day-to-day operations of the Patient Communication Representatives and services. Supervises all inbound and outbound calls with consumers, patients, physicians, and others to ensure quality, productivity, and service expectations are met. Cultivates and maintains strong working relationships with internal and external customers (i.e. employees, physicians, clinical site managers, directors, etc.).</div><div></div><div><br>
This is a filter requisition, there are 2 open positions.</div><div></div><div><br>
Salary Range: $70,900- $145,200</div></div><div><b>
Qualifications</b><p></p>
<p></p><div><div><div><div><p>Qualifications in regards to Education and Education:
</p><ul><li> Bachelor&rsquo;s degree or equivalent work experience (see below)
</li></ul><ul><li> Minimum of three years of Call Center operations experience</li></ul>
<ul><li> Supervisory experience
</li></ul><p></p><p>Interpersonal relations skills:</p>
<p>
</p><ul><li> Demonstrates professional and positive interpersonal relationships with physicians, patients, clients, students, team members and all others as evidenced by:</li></ul>
<ul><li> Demonstrating the ability to work as part of a team for the good of the whole by supporting and adapting to departmental decisions and changes, maintaining positive interpersonal relations and good communications.</li></ul>
<ul><li> Demonstrates a positive attitude and approaches work in a spirit of teamwork.</li></ul>
<ul><li> Extending courtesy / sensitivity in all contacts both on the phone and in person.</li></ul>
<ul><li> Managing interpersonal concerns through chain of command and in a discreet manner.</li></ul>
<ul><li> Taking responsibility for personal growth and improvement</li></ul>
<ul><li> Accepting constructive feedback and making appropriate changes.</li></ul>
<ul><li> Serving as a resource for co-workers in problem identification and resolution.</li></ul>
<ul><li> Attending scheduled meetings
</li></ul><ul><li> Assisting with orientation and training of other personnel
</li></ul><p></p><p>Knowledge and abilities in the following areas:
</p><ul><li>Proven experience in process improvement, change management and overall operational excellence
</li><li>Must be able to multi-task, be detail oriented and possess strong project management/ organizational skills</li>
<li>Presentation/Communication Skills</li>
<li>Excellent interpersonal and written communication skills</li>
<li>Build Effective Teams</li>
<li>Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams</li>
<li>Technical Skills/Learning</li>
<li>Strong quantitative and analytical skills</li>
<li>Must be proficient with Excel, have the ability to organize/analyze, import/export data in a structured manner (db administration, pivot tables, SQL queries, etc.)</li>
<li>Working knowledge of Windows based programs (Word, PowerPoint, Access, etc.)</li>
<li>Strong working knowledge of EPIC</li>
<li>Working knowledge of the UCLA Healthcare System (or other healthcare system) and where to go to get issues resolved, Knowledge of medical terminology, and of major medical insurance plans and authorizations.</li></ul><br>
</div>
<p></p><div><p>All</p>
<p>
All</p>
<p>
All</p>
<p>
</p><p>All</p>
<p>
</p><p></p><p>All</p>
<p>
</p><p></p><p>All</p>
<p>
</p><p></p><p>All</p></div><div><br>
<p>
</p><p></p><p>Preferred</p>
<p>
Preferred</p>
<p>
Preferred</p>
<p>
</p><p>Required</p>
<p>
</p><p></p><p>Required</p>
<p>
</p><p></p><p>Preferred</p></div></div></div></div></div></div><p></p>

Access Supervisor, Patient Access Organization

Carbon Health

<div><p>At <b>Carbon Health,</b> we are transforming healthcare by combining exceptional care, advanced technology, and a supportive culture to create the best experience for both patients and clinicians.</p><p></p><p><br>
Our mission is to make high-quality healthcare accessible to everyone. To achieve this, we&rsquo;ve built a thriving national network of urgent care clinics and a collaborative culture that fosters innovation, compassion, and excellence. At Carbon Health, clinicians work together to redefine healthcare standards, ensuring that patients receive the best care possible.</p><p></p><p><br>
A key element of our innovation is <b>CarbyOS</b>, our proprietary electronic health record (EHR) system, built from the ground up with providers in mind. Designed to reduce administrative burden, CarbyOS empowers providers to focus on patient care while saving hours of work on documentation. AI tools like our hands-free note-writer are embedded throughout CarbyOS, making it one of the most advanced and user-friendly systems in healthcare.</p><p></p><p><br>
At <b>Carbon Health</b>, we&rsquo;re committed to creating a workplace where clinicians feel supported, valued, and empowered to grow.</p><p></p><p><b><br>
Join Our National Network as a Per Diem Urgent Care Clinician (PA/NP)</b></p><p>
Are you ready to advance your career in a dynamic, supportive, and innovative healthcare environment? Start as a <b>per diem clinician</b> and discover endless opportunities to grow with us. Whether you&rsquo;re seeking flexibility now or envisioning a pathway to a rewarding part-time or full-time role, we offer the tools and support to help you succeed.</p><h1 class="jobSectionHeader"><b>
Your Role</b></h1><p>
As an essential member of our clinical team, you&rsquo;ll provide exceptional, patient-centered care while being part of a high-performing team committed to excellence.</p><p></p><p><b><br>
What You&rsquo;ll Do:</b></p><ul><li>
Conduct thorough assessments, diagnoses, and treatments for a variety of urgent care conditions.</li><li>
Order and interpret diagnostic tests, including x-rays, labs, and EKGs.</li><li>
Perform typical urgent care procedures, such as wound closures, I&amp;Ds, and splint applications.</li><li>
Collaborate with a network of peers and specialists to enhance patient outcomes. At Carbon Health, you&rsquo;ll never truly work solo&mdash;you&rsquo;ll always have immediate access to a supervisor or experienced colleague if you ever need support.</li><li>
Triage and manage patients efficiently to maintain a smooth clinic flow.</li></ul><h1 class="jobSectionHeader"><b>
Why Start as a Per Diem Clinician?</b></h1><p>
We know flexibility is key, and starting as a per diem clinician lets you explore our organization while enjoying these benefits:</p><ul><li><b>
401(k) Match:</b> Eligible for a <b>2% employer match </b>to support your financial goals.</li><li>
Weekend &amp; Holiday Differential: Earn a <b>6.1% bonus</b> on top of your base hourly rate for working weekends and holidays.</li><li><b>
Vibrant Culture:</b> Engage with a collaborative, nationwide network of professionals.</li><li><b>
Path to Growth:</b> Opportunities to transition to part-time or full-time employment when available, unlocking more benefits and earning potential.</li></ul><h1 class="jobSectionHeader"><b>
Opportunities for Growth</b></h1><p>
When you&rsquo;re ready to grow with us, part-time and full-time clinicians gain access to:</p><ul><li><b>
Productivity Bonuses:</b> Earn up to <b>28% of your base salary </b>in additional incentives.</li><li><b>
Comprehensive Benefits</b>: Includes Health Insurance, PTO, Sabbatical, Disability, and Parental Leave.</li><li><b>
Educational Advancement:</b> Participate in weekly didactics, topical grand rounds, and hands-on procedure labs.</li><li><b>
Career Development: </b>Explore leadership pathways and training opportunities within our expanding network.</li></ul><h1 class="jobSectionHeader"><b>
What We Offer</b></h1><p>
At Carbon Health, we&rsquo;re committed to creating a workplace designed with clinicians in mind:</p><ul><li><b>
National Leader in Urgent Care Medicine: </b>With clinics across the nation, you&rsquo;ll have access to credentialing in multiple markets, offering opportunities to pick up shifts across various locations.</li><li><b>
Cutting-Edge Technology: </b>Work with <b>CarbyOS</b>, our proprietary AI-powered EHR, designed to save time and enhance accuracy.</li><li><b>
Supportive Environment:</b> Join a <b>high-functioning</b>, team-oriented workplace where your success and well-being are prioritized.</li><li><b>
Dynamic Community: </b>Be part of a network of passionate professionals dedicated to making a difference.</li></ul><p></p><p><b><br>
About You</b></p><p>
We&rsquo;re looking for motivated clinicians eager to grow with us, contribute to a culture of excellence, and embrace opportunities for continuous learning and career development.</p><p></p><h2 class="jobSectionHeader"><b><br>
Qualifications:</b></h2><ul><li><b>
Physician Assistant: </b>Medical/Master&rsquo;s degree with a valid state license and national certification.</li><li><b>
Nurse Practitioner: </b>RN license, NP certification, and a valid state license.</li></ul><h2 class="jobSectionHeader"><b>
Requirements:</b></h2><ul><li>
Valid, unrestricted medical license.</li><li>
Ability to treat patients of all ages.</li><li><b>
DOT Certification: </b>Must be obtained prior to your start date. Carbon will cover the course and exam fees and provide a roadmap and resources to help you succeed.</li><li>
BLS certification is required and must be obtained before your first day with Carbon Health.</li></ul><p></p><h1 class="jobSectionHeader"><b><br>
Start Your Path with Carbon Health Today!</b></h1><p>
Begin your journey as a <b>per diem clinician</b> and experience the freedom to explore while gaining access to a career full of opportunities. Join a team committed to innovation, growth, and making a difference&mdash;one patient at a time.</p><p></p><p><br>
Apply today and see how far your career can go with Carbon Health!</p><p></p><p><b><br>
Per Diem Base Rate:</b> $61.75 - $85.75</p><p></p><p><br>
Compensation offers include an hourly rate and a balance of factors such as level of education, experience, work history, and geographic location. The Company complies with all state and local wage and hour laws. Carbon Health will consider all qualified applicants without regard to race, color, religion, sex, national origin, or any other status protected by law.</p></div><p></p>

Urgent Care Nurse Practitioner or Physician Assistant

University of Southern California

<div><b>Job ID</b> REQ20177416 <b>Category</b> Keck Medicine of USC</div>
<br><div><p>The Executive Assistant provides administrative support to the Chief Officer or Executive Leader and is responsible for office supervision including, but not limited, organizing office functions, providing work and direction to clerical support staff, scheduling and coordination of meetings/seminars/travel, coordinating priorities throughout the day, and performing independent and collaborative projects as needed.<br>
</p><p><br>
<b>Departmental Specific Summary</b><br>
<br>
The Executive Assistant provides administrative support to the Chief Officer and/or Executive Leader and is responsible for office supervision including, but not limited, organizing office functions, providing work and direction to clerical support staff, scheduling and coordination of meetings/seminars/travel, coordinating priorities throughout the day, and performing independent and collaborative projects as needed.<br>
<br>
<b>Essential Duties</b></p><ul><li>
Administers operations of the Officer or Executive Leader's office. May include functions such as supervising staff, managing electronic information systems, authorizing acquisitions, maintenance and repair of equipment and facilities, ensuring department's conformity to university policies and procedures, resolving complex departmental problems. Maintains currency on revisions to department, school and/or university policies and procedures. Analyzes department operations, prepares reports including conclusions and recommendations for change.</li><li>
Provides personnel management for the Officer or Executive Leader's office. May include maintaining accurate, secure and confidential faculty and/or staff records, administering faculty benefits programs (including sabbatical leaves) as appropriate, reviewing all proposed departmental staff changes and recommending approval/denial, faculty and/or staff recruitment, staff development and career succession planning.</li><li>
Establishes and maintains contact with faculty and/or staff members reporting directly to a dean or other university executive, monitors progress of department programs and projects, and apprises supervisor of progress toward and attainment of department goals.</li><li>
Manages special department projects on behalf of dean or other university executive. Assists in formation of ad hoc committees and monitors progress toward completion of assigned tasks. Ensures that committee reports and recommendations are submitted in a timely manner. Follows up with implementation, as appropriate.</li><li>
Participates in department planning and implementation processes, as assigned. May include budget, contingency, disaster, growth, policy, program/project, space, staff and/or strategic planning.</li><li>
Develops and maintains effective communications program within department. Ensures timely reciprocal exchange of information between Administrative Leaders.</li><li>
Assists in development, preparation and delivery of reports, publications, speeches, presentations, official correspondence, etc., as needed or as assigned by the Officer or Executive Leader's office.</li><li>
Assists in fundraising, public relations and other activities at dean or other university executive's request, including representing department at assigned functions, seeking out funding sources, preparing grant applications, proposals, and/or presentations.</li><li>
Maintains currency with organizations and publications in f1eld, updates executive on new developments, and advises on information deemed significant to department operations.</li><li>
Assists in student relations, as needed. May include recruitment and retention activities, student counseling and curriculum development.</li><li>
Develops and implements security related procedures such as office opening and dosing routines, recognition of duress signals and key controls. Coordinates security activities with university public safety department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of university's aim prevention and suppression programs and services. Ensures dissemination of security related information to staff.</li><li>
Performs other duties as assigned.</li></ul><p><b><br>
Required Qualifications:
</b></p><ul><li>Req High school or equivalent.</li><li>
Req 5 years Previous secretarial experience.</li><li>
Req Experience in supervising administrative operations of multi-faceted.</li><li>
Req Demonstrates excellent verbal and written communication skills.</li><li>
Req Computer literacy in word processing, spreadsheets, etc.</li><li>
Req Microsoft Office knowledge.</li><li>
Req Organization/time management skills.</li><li>
Req Able to function independently and as a member of a team.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications:</b><b>
</b></h2><ul><li>Pref Specialized/technical training Formal secretarial training or equivalent education.</li></ul><p></p><p><b>
Required Licenses/Certifications:</b>
</p><ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul><br>
USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth&mdash;advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health&mdash;organizationally, financially, and within the communities we serve&mdash;driving continued growth from within and beyond the system&rsquo;s boundaries. The hourly rate range for this position is $34.32 - $56.19. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div><b>Job ID</b> REQ20177416 <b>Posted Date</b> 07/09/2026</div></div><p></p>

Executive Assistant - Ambulatory Operations Improvement - Full Time 8 Hour Days (Non-Exempt)(Non-Union)

Metropolis

<div><h3 class="jobSectionHeader"><b>Who we are</b></h3>
<p>
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy &mdash; a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.</p>
<h3 class="jobSectionHeader"><b>
Who you are</b></h3>
<p>
Metropolis is seeking a Revenue Economics Analyst to join our revenue engine at a pivotal moment in the company's growth. In this role, you will evaluate deal structure, shape pricing strategy, and build sophisticated financial models that directly inform how we scale. This is a high-impact, cross-functional position embedded within our Revenue Operations organization, working hand-in-hand with Sales leadership and our SVPs of Sales to drive GTM performance. You will serve as a trusted analytical partner&mdash;translating complex data into clear, actionable insights that inform margin decisions, revenue outcomes, capital planning, and overall deal health. If you are energized by solving hard problems at the intersection of finance, strategy, and sales operations, this role is for you.</p>
<h3 class="jobSectionHeader"><b>
What you'll do</b></h3>
<ul><li>Build and review proformas for organic and existing deals across our national portfolio, ensuring financial rigor and strategic alignment</li>
<li>Develop and expand underwriting models by integrating internal and external data insights, enabling sales leaders to execute more informed GTM strategies</li>
<li>Quantify and communicate the tangible impact of Metropolis technology for clients and internal stakeholders, turning data into compelling business cases</li>
<li> Collaborate directly with sales and operations leaders to establish best practices for underwriting and asset management</li>
<li> Stress test asset performance against potential macro and micro economic scenarios, surfacing risks and opportunities proactively</li>
<li> Implement automation solutions that streamline workflows and increase GTM efficiency across the revenue organization</li>
<li>Lead ad-hoc analyses, reports, and projects that support revenue generation and strategic decision-making</li>
<li>Translate GTM insights into cross-functional recommendations that inform strategy at every level of the organization</li>
<li>Drive continuous improvement and innovation, contributing meaningfully to the company's growth and competitive positioning</li>
</ul><h3 class="jobSectionHeader"><b>What we're looking for</b></h3>
<ul><li>Proven experience working across complex sales cycles and workflows, with an understanding of how revenue organizations operate</li>
<li>Progressive accounting and finance background, including hands-on experience reviewing and interpreting P&amp;L statements</li>
<li>Strong financial modeling skills with the ability to transform and synthesize data across multiple sources using leading visualization platforms</li>
<li>Exceptional analytical and problem-solving ability&mdash;you can translate complex datasets into clear, actionable insights</li>
<li>Outstanding communication and interpersonal skills, with a track record of collaborating effectively across departments and seniority levels</li>
<li>Proficiency with Salesforce, Tableau, and other automation tools used to improve process efficiency and reporting accuracy</li>
<li>A growth mindset and intellectual curiosity&mdash;you are energized by ambiguity and motivated to build scalable solutions in a fast-moving environment</li>
<li>Experience leveraging AI tools to transform static workflows into responsive, high-output processes</li>
</ul>
<p></p><p><b>4 Days in Office:</b> Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection</p>
<p>
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $85,000.00 USD to $95,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-KD1 #LI-Onsite</p><div><p><i>
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.</i></p>
<p><i>
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.</i></p>
<p><i>
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.</i></p></div></div>

Revenue Economics Analyst

Allied Universal

<div><p>Security Officer Receptionist</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><div><br>
Allied Universal&reg;, North America&rsquo;s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.<br>
</div><br>
<h2 class="jobSectionHeader"><b>Job Description</b></h2><p></p><p><br>
As a <b>Security Officer Receptionist</b> in <b>Los Angeles, CA</b>, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join Allied Universal at a premier commercial real estate location as a Front Desk professional, where you will welcome visitors, manage access, and support daily security-related operations with professionalism and care. In this highly visible role, you will help create a positive experience through strong communication, teamwork, and integrity while contributing to a reliable and innovative environment that puts people first.
</p><p></p><p><b>Position Type: Full Time</b></p><p><b>
Pay Rate: $19.00 / Hour
</b></p><p><b>Job Schedule:</b></p><div><div><div><div><b>
Day</b></div><div><b> Time</b></div></div><br>
</div><div><div><div>
Mon</div><div> 11:00 PM - 07:00 AM</div></div><br>
<div><div>
Tue</div><div> 11:00 PM - 07:00 AM</div></div><br>
<div><div>
Sat</div><div> 03:00 PM - 11:00 PM</div></div><br>
<div><div>
Sun</div><div> 03:00 PM - 11:00 PM</div></div><br>
</div></div><p></p><p><b>
What You'll Do:</b></p><ul><li>
Provide customer service to tenants, visitors, and staff by carrying out site-specific procedures and front desk protocols at a commercial real estate location.</li><li>
Monitor lobby and reception activity, assist with visitor check-in and badge processes, and help to deter unauthorized access through attentive access control practices.</li><li>
Answer phones, greet guests, manage inquiries, and communicate with property management and/or Allied Universal personnel regarding routine matters and incidents.</li><li>
Respond to incidents, urgent situations, and requested assistance in a calm, problem-solving manner, following post orders and emergency response procedures when appropriate.</li><li>
Maintain accurate front desk logs, visitor records, and other required documentation related to security-related activities and daily operations.</li></ul><p></p><p><b>
Minimum Requirements:</b></p><ul><li>
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li><li>
Possess a high school diploma or equivalent.</li><li>
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li><li>
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li><li>
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li><li>
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li><li>
A valid driver&rsquo;s license will be required for driving positions only.</li></ul><p></p><p><b>
Why Join Us:</b></p><ul><li><b>
Smart Tools:</b> Access to our exclusive technology to view and claim additional shifts to earn more.</li><li><b>
Career Growth:</b> Get paid training and access to career growth opportunities.</li><li><b>
Financial and Health Benefits:</b> Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&amp;D, and disability insurance.</li><li><b>
Exclusive Perks:</b> Enjoy discounts on top brands and services through our Perks Program.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Closing</b></h2><div><b><br>
Allied Universal&reg; is an Equal Opportunity Employer.</b> All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
</div><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.<br>
</p><br>
<h2 class="jobSectionHeader"><b>Requisition ID</b></h2><br>
2026-1630505</div>

Security Officer Receptionist

TikTok

<div>
 <strong>
  Responsibilities
  <br/>
 </strong>
 Our E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. The Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Our US Service team provides customer support to al US TikTok Shop buyers across their full end-to-end journey, including presales, logistics, and aftersales.
 <br/>
 <br/>
 The role is responsible for maintaining the quality standard across our service delivery framework, driving consistency and improving satisfaction.
 <br/>
 <br/>
 Responsibilities:
 <br/>
 - Build and scale a Quality Assurance Specialist Team.
 <br/>
 - Train new hires and manage the team on a day-to-day basis including coaching and performance management.
 <br/>
 - Drive root cause analysis, and implement key programs and initiatives to drive improvement of customer service metrics such as contact rate, CSAT, and resolution time.
 <br/>
 - Implement clear overall quality strategies with scalable processes, tools and systems.
 <br/>
 - Support analysis of agents' performance monitoring in each region's market. Analysis of global QA best practices, implement key programs and initiatives to drive improvement of QA scores and other key metrics such as CSAT.
 <br/>
 - Analyze reporting and reviewing of bad cases, arbitration and top quality drivers impacting key metrics to come up with solutions for improvement.
 <br/>
 - Produce statistical reports and insights on quality performance.
 <br/>
 - Collaborate with cross-functional teams to define action plans that resolve issues and drive continuous operational excellence.
 <br/>
 - Support for QA tool readiness and train-the-trainer (TTT) sessions.
 <br/>
 - Calibrate and set benchmark scores with regional QAs and global trainers to maintain consistency in quality evaluations based on updated SOP, tools and quality metrics.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 Minimum Qualifications:
 <br/>
 - BA/BS degree or equivalent practical experience.
 <br/>
 - 2+ years managing teams and 3+ years in quality assurance, preferably within Customer Service.
 <br/>
 - Problem solver, able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards).
 <br/>
 - Customer focus and proven results of improving the customer experience delivered by a rapidly growing team
 <br/>
 - Excellent communication skills to coordinate processes and projects involving internal and external stakeholders.
 <br/>
 - Self-motivated, able to learn and work independently in global teams.
 <br/>
 <br/>
 Preferred Qualifications:
 <br/>
 - Experience in eCommerce or marketplace platform is a plus.
 <br/>
 <br/>
 <strong>
  About TikTok
  <br/>
 </strong>
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 <br/>
 <br/>
 <br/>
 <strong>
  Why Join Us
  <br/>
 </strong>
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 <br/>
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
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 &ZeroWidthSpace;
 <br/>
 Diversity &amp; Inclusion&ZeroWidthSpace;
 <br/>
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
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 <strong>
  TikTok Accommodation
  <br/>
 </strong>
 TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request&ZeroWidthSpace;
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 <br/>
 <br/>
 <strong>
  Job Information
  <br/>
 </strong>
 【For Pay Transparency】Compensation Description (Annually)
 <br/>
 The base salary range for this position in the selected city is $88920 - $159600 annually.&ZeroWidthSpace;
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 Compensation may vary outside of this range depending on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.&ZeroWidthSpace;
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 Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).&ZeroWidthSpace;
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 The Company reserves the right to modify or change these benefits programs at any time, with or without notice.&ZeroWidthSpace;
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 For Los Angeles County (unincorporated) Candidates:&ZeroWidthSpace;
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 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:&ZeroWidthSpace;
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 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;&ZeroWidthSpace;
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 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and&ZeroWidthSpace;
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 3. Exercising sound judgment.&ZeroWidthSpace;
</div>


TikTok Shop - Quality Assurance Program Manager

the LEGO Group

<div>
 <strong>
  Job Description
  <br/>
  <br/>
  <br/>
 </strong>
 Core Responsibilities
 <br/>
 <br/>
 <ul>
  <br/>
  <br/>
  <li>
   Ensure a signature experience for every guest that visits our LEGO&reg; stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times
  </li>
  <li>
   Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO&reg; Brand Retail visual standards
  </li>
  <li>
   Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO&reg; Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations
  </li>
  <li>
   Resolve customer issues and report challenging situations to manager
  </li>
  <li>
   Customer engagement
  </li>
  <li>
   Use of promotional materials, loyalty programs
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Are you excited to deliver inspirational retail experiences to
 </strong>
 <strong>
  LEGO&reg;
 </strong>
 <strong>
  fans of all ages?
  <br/>
  <br/>
 </strong>
 Join the LEGO&reg; Brand Retail team as a Sales Associate (Brick Specialist) at
 <strong>
  Century City
 </strong>
 <strong>
  MALL in Los Angeles, CA
 </strong>
 and provide inspirational guest experiences in an interactive and vibrant store environment. We are looking for energetic, enthusiastic individuals to join us on a part-time basis.
 <br/>
 <br/>
 <strong>
  Exceed our guests&rsquo; expectations through fun and meaningful interactions
  <br/>
  <br/>
 </strong>
 <ul>
  <br/>
  <br/>
  <li>
   Ensure a signature experience for every guest that visits our LEGO&reg; stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%)
  </li>
  <li>
   Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and delivering LEGO&reg; Brand Retail visual standards (10%)
  </li>
  <li>
   Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO&reg; Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations (10%)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Deliver inspirational retail experiences built on LEGO
 </strong>
 &reg;
 <strong>
  Brand values
  <br/>
  <br/>
 </strong>
 The LEGO&reg; Group is a family-owned, international business and collaboration shapes everything we do. It&rsquo;s all about a shared vision to launch inspiring products that will build the future of play. You&rsquo;ll be part of a uniquely creative organization that gives you the freedom to make a real impact on our performance &mdash; and have fun while you&rsquo;re doing it. LEGO&reg; Brand Retail strives to foster relationships with our guests that transcend generations and are as timeless as the products we sell.
 <br/>
 <br/>
 <strong>
  Do you have what it takes to inspire and develop the builders of tomorrow?
  <br/>
  <br/>
 </strong>
 <ul>
  <br/>
  <br/>
  <li>
   Communicate effectively with team members and guests
  </li>
  <li>
   Process information/merchandise through the register system
  </li>
  <li>
   Work various hours, days, nights and weekends as business decides
  </li>
  <li>
   Freely access all areas of the store including sales floor, stock areas, register areas, and loading dock area
  </li>
  <li>
   Physical specifications Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and the ability to adjust focus. Involves lifting at least 30 lbs.
  </li>
  <li>
   Provide availability for up to 25 hours per week, including at least one weekend day. Availability must span at least three days. Being scheduled for 25 hours is not required.
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Join the LEGO
 </strong>
 &reg;
 <strong>
  Brand Retail Team!
  <br/>
  <br/>
 </strong>
 Share our dedication to providing an active hands-on experience that encourages imagination and creativity through in-store play. Use the APPLY NOW button above or below.
 <br/>
 <br/>
 The hourly wage for the position has a range of $19.50 to $20.50 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of any benefits, will be communicated upon finalization of the employment offer.
 <br/>
 <br/>
 Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
 <br/>
 <br/>
 <strong>
  What&rsquo;s in it for you?
  <br/>
  <br/>
 </strong>
 Here are some of what to expect
 <br/>
 <br/>
 <strong>
  Family
 </strong>
 <strong>
  Care
 </strong>
 <strong>
  Leave &ndash;
 </strong>
 We offer enhanced paid leave options for those important times.
 <br/>
 <br/>
 <strong>
  Insurances &ndash;
 </strong>
 All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
 <br/>
 <br/>
 <strong>
  Wellbeing
 </strong>
 &ndash; We want you to be your best self, so you&rsquo;ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
 <br/>
 <br/>
 <strong>
  Colleague
 </strong>
 <strong>
  Discount
 </strong>
 &ndash; We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
 <br/>
 <br/>
 <strong>
  Bonus
 </strong>
 &ndash; We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
 <br/>
 <br/>
 <strong>
  Your workplace &ndash;
 </strong>
 You'll find this at the top of this advert and when you join the team, we'll confirm this with you.
 <br/>
 <br/>
 We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
 <br/>
 <br/>
 The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
 <br/>
 <br/>
 We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to &ldquo;inspire and develop the builders of tomorrow.&rdquo;
 <br/>
 <br/>
 The LEGO Group is fully committed to Children&rsquo;s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
 <br/>
 <br/>
 Thank you for sharing our global commitment to Children&rsquo;s Rights.
 <br/>
 <br/>
 We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
 <br/>
 <br/>
 Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
 <br/>
 <br/>
 Just imagine building your dream career.
 <br/>
 <br/>
 Then make it real.
 <br/>
 <br/>
 <strong>
  Join the LEGO&reg; team today.
 </strong>
</div>


Retail Sales Associate

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