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administrative assistant client relations

Defense Holdings, Inc.

Defense Holdings, Inc. (DHi)
 Location: Hybrid (US)
 Employment Type: Full-Time
 Department: Client Services / Support
 Reports To: Client Services Manager
 
Position Summary
 
Defense Holdings, Inc. (DHi) is seeking an Administrative Assistant – Client Relations to support the Client Services team with day-to-day administrative tasks and help maintain positive relationships with clients. The ideal candidate will be a proactive and organized individual, responsible for managing client communications, organizing meetings, and ensuring that client needs are met in a timely and professional manner.
 
Key Responsibilities
 
Client Communication & Support
 
<ul>
<li>Serve as the primary point of contact for clients, responding to inquiries and requests in a professional manner.</li>
<li>Maintain detailed records of client interactions and ensure follow-up on outstanding issues.</li>
<li>Coordinate meetings, calls, and other client-related activities to ensure timely responses.</li>
</ul>
Administrative Support
 
<ul>
<li>Provide administrative support to the Client Services team, including scheduling appointments, preparing documents, and maintaining files.</li>
<li>Assist in preparing reports, presentations, and other client-facing materials.</li>
<li>Maintain and update client databases, ensuring accurate and up-to-date information.</li>
</ul>
Required Qualifications
 
<ul>
<li>Associate's degree in Business Administration, Communications, or a related field.</li>
<li>2+ years of experience in administrative support, particularly in client relations or customer service.</li>
<li>Strong organizational, communication, and time management skills.</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li>
</ul>
Preferred Qualifications
 
<ul>
<li>Experience in client services or customer-facing roles in a corporate environment.</li>
<li>Familiarity with CRM software.</li>
</ul>
Core Competencies
 
<ul>
<li>Client-Focused: Strong customer service orientation with the ability to build and maintain client relationships.</li>
<li>Organizational Skills: Ability to manage multiple tasks and prioritize effectively.</li>
<li>Communication: Strong written and verbal communication skills.</li>
</ul>
Work Environment
 
<ul>
<li>Professional office environment (or hybrid/remote if applicable).</li>
<li>Occasional travel may be required.</li>
</ul>
Compensation & Benefits
 
Defense Holdings, Inc. (DHi) offers a competitive compensation package including:
 
<ul>
<li>Competitive base salary (commensurate with experience)</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>401(k) with company match</li>
<li>Paid Time Off (PTO) and Holidays</li>
<li>Life and Disability Insurance</li>
<li>Professional development opportunities</li>
</ul>
Equal Opportunity Employer Statement
 
Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Administrative Assistant - Client Relations

Johns Hopkins University

<div>University Communications seeks a dynamic, detail-driven Sr. Administrative Coordinator to serve as a strategic partner to the Sr. Associate Vice President (SAVP) of Media Relations and News and the Assistant Vice President (AVP) of Internal Communications. This highly visible, front-facing role provides executive-level administrative support in a fast-paced, high-impact environment and serves as the primary front desk receptionist for the division. This position requires employee to work onsite five days per week to ensure consistent operational and in-person support. 
The Senior Administrative Coordinator plays a critical role in advancing the mission of University Communications by delivering proactive, high-level executive support to senior leadership while providing comprehensive coordination and operational support to the Media Relations and News team and the Internal Communications team. As the first point of contact for the office, this individual represents the division with professionalism, discretion, and a service-oriented mindset, creating a welcoming and responsive experience for campus partners and visitors. 
The role requires frequent interaction with senior leadership, including the President&rsquo;s Office, Office of the Provost, and Deans&rsquo; Offices, and demands sound judgment, exceptional organizational skills, and the ability to manage competing priorities with confidence, diplomacy, and poise. 
Specific Duties &amp; Responsibilities<ul><li>
Plan, support, and organize daily activities of the office or program.</li><li>
Provide complex administrative, project, and calendar support to a SAVP and AVP.</li><li>
Manage team and/or assigned leaders calendars; plan and schedule meetings and coordinate their associated logistics.</li><li>
Support the administration of the department/unit's budget, including monitoring and tracking expenses, budget reconciliation, resolving issues, and assisting with developing budget projections, collecting information for budget development.</li><li>
May represent department management in appropriate circumstances within the scope of the position&rsquo;s responsibility and purview.</li><li>
Independently develop and manage complex and key administrative projects (databases, reports, grant proposals, office workflow, records control, course materials).</li><li>
Coordinate purchasing processes; process various department bills and reconcile accounts.</li><li>
Prepare meeting materials (e.g., draft agenda, collect relevant information) and staff high level meetings. Record and draft minutes; monitor and follow-up on action items.</li><li>
Coordinate and provide various general office services, e.g., payroll, purchasing, records control, office moves/renovations, repairs and maintenance.</li><li>
May serve as the liaison or office contact with facilities.</li><li>
Identify and resolve administration problems and issues.</li><li>
Analyze operating practices, processes and procedures (e.g., record keeping systems, forms control, office layout, personnel requirements).</li><li>
Develop and recommend administrative processes/procedures to assure efficiency in general office operations; interpret and communicate operating policies</li><li>
Develop and compile reports. May assist with preparation of presentations.</li><li>
Assist with planning special events/functions, including workshops, conferences, etc.</li><li>
May perform some non-routine and confidential administrative functions, as needed.</li><li>
Coordinate work assignments of students and/or temporary office support, as needed.
</li><li>Coordinate preparation, set up and logistics for department/office events/functions.</li></ul><ul><li>
Prepare the quarterly Media Clips report for the Board of Trustees meeting.</li><li>
Coordinate the production process for the Johns Hopkins Magazine, including managing mailing lists, formatting and editing content, and partnering with vendors to meet production deadlines.</li><li>
Monitor and manage the Johns Hopkins Magazine email account, responding to general inquiries and escalating issues as appropriate.</li><li>
Submit service requests to update and maintain constituent&rsquo;s records in the magazine database.</li><li>
Manage the hiring and payment process for independent contractors supporting the Johns Hopkins Magazine and Hub.</li><li>
Partner with building security to coordinate visitor access and ensure a seamless, secure arrival experience.</li><li>
Manage the department&rsquo;s main phone line, screening and routing calls appropriately.</li><li>
Sort and distribute incoming mail and deliveries.</li><li>
Maintain shared conference room calendars and schedule appointments.</li><li>
Oversee organization and upkeep of departmental common spaces, including conference rooms, breakroom, and copier areas.</li><li>
Provide backup support to the administrative team as needed.</li></ul> 

Minimum Qualifications 
<ul><li>
High school diploma or graduation equivalent.</li><li>
Four years of related experience.</li><li>
Additional education may substitute for required experience and additional related experience may substitute for required education permitted by the JHU equivalency formula. Beyond a high school diploma/graduation equivalent, to the extent</li></ul> 

Preferred Qualifications 
<ul><li>
Experience working with Asana or similar project management platforms is preferred but not required.
</li><li>Strong knowledge of office administration, record-keeping systems, scheduling, and administrative support services.</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required.</li><li>
Experience with SAP for reimbursements, online payments, shopping carts, and tracking payments. Familiarity with JHU financial and administrative policies is preferred.</li><li>
Excellent verbal and written communication skills, with the ability to interact effectively with a broad cross-section of stakeholders.</li><li>
Collaborative team player with outstanding interpersonal and customer service skills.</li><li>
Exceptional organizational skills, analytical and problem-solving abilities, and keen attention to detail.</li></ul> 
Classified Title: Sr. Administrative Coordinator 
Role/Level/Range: ATO 37.5/03/OF
 
Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday-Friday/ 8:30am -5:00pm 
FLSA Status: Non-Exempt 
Location: JH at Keswick 
Department name: University Communications
 
Personnel area: University Administration</div>

Sr. Administrative Coordinator (University Communications)

Ogletree Deakins

<div>Position Summary:
<div>
Our Baltimore, MD office is looking for a Practice Assistant to join our growing firm. On a day-to-day basis, works under the direction of attorneys and paralegals to whom the Practice Assistant is assigned. Under general supervision, supports the delivery of quality legal services to clients by providing secretarial and administrative assistance to attorneys, performing complex and specialized secretarial and clerical tasks, and working collaboratively and cooperatively with others in a team-oriented environment. This position supports multiple attorneys as primary assignments and also provides back-up secretarial assistance to other attorneys as assigned. May also provide back-up to receptionist as necessary, depending on size of office.</div>
Essential Functions:
<ul><li>Preparing Documents: Using word processing and document management software, the Practice Assistant 2 prepares and processes correspondence and memoranda as well as complex legal documents according to the requirements set by each practice group. Independently composes and drafts routine cover letters and documents. Proofreads documents and checks for appropriate formatting, spelling and grammar. Prepares revisions and redlines documents as directed. Prepares documents for e-filing as required.</li><li>
Processes Mail: Reviews and routes incoming mail and fax communications. Prepares and processes outgoing mail and faxes, arranging for specialized mail or messenger services as required. Ensures that all attachments, exhibits and enclosures are included.</li><li>
Maintains Calendar: Maintains and updates the calendars for assigned attorneys, including meetings, appointments, due dates, and client-related activities.</li><li>
Maintains Files: Maintains paper and electronic files in compliance with internal policies. Performs routine filing and retrieves files as needed. Maintains chronological files and administrative files for assigned attorneys.</li><li>
Timekeeping: Prepares time entries for assigned attorneys and submits in a timely manner. Prepares expense reimbursement and disbursement requests. Prepares billing letters and coordinates client billing matters with the Billing Department in Greenville.</li><li>
General Administrative Support: Prepares and processes new matter documents. Receives and screens phone calls and takes message as required. Receives and directs clients and visitors. Coordinates travel arrangements, prepares itineraries, and prepares travel expense reports. Schedules meetings and arranges for conference rooms and meals. Communicates effectively and professionally with clients and with others in the Firm. Is proactive in anticipating the business needs of the assigned attorneys; plans ahead and meets deadlines.<ul><li>
The Practice Assistant may be responsible for additional administrative assistance and may, on occasion:<ul><li>
Assist with mentoring new office staff</li><li>
Assist with piloting new software</li></ul></li></ul></li></ul>
Requirements:
<ul><li>4+ years of experience as a practice assistant or legal secretary</li><li>
Previous experience with labor &amp; employment law is a plus</li><li>
Knowledge of legal terminology, legal documents and legal processes</li><li>
Accurate typing of at least 70 words per minute</li><li>
Strong computer proficiency in the use of MS Office, document management, time entry, e-filing and database software</li><li>
Excellent communication skills, written and verbal</li><li>
Understanding of correct grammar, spelling and punctuation</li><li>
Strong proofreading skills</li><li>
Superior organizational skills including filing, calendaring, and proofreading</li><li>
Time management skills and ability to work independently as well as with a team</li><li>
Regular predictable attendance</li></ul><div>
Please note, we are not working with outside recruiters for this position.
</div>Benefits:
<div>
In accordance with Maryland&rsquo;s Equal Pay for Equal Work-Wage Range Transparency Law, the expected salary range for this Baltimore position is between $45,280 and $99,000. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position qualifies for the benefits below.</div><div></div><div> 
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental &amp; Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.</div>
Contact Information:
<div>
If you have questions, please e-mail Lily James at lily.james@ogletree.com with &quot;Practice Assistant &ndash; Baltimore&quot; in the subject line. Please note, applications submitted via e-mail will not be considered.</div>
Firm Overview:
<div>
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Best Law Firms&reg; has named Ogletree Deakins a &ldquo;Law Firm of the Year&rdquo; for 14 consecutive years. In the 2025 edition, the publication named Ogletree Deakins its &ldquo;Law Firm of the Year&rdquo; in the Litigation &ndash; Labor and Employment category. Ogletree Deakins has more than 1,100 attorneys located in 60 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.</div><div>
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments.</div><div>
Equal Opportunity Employer.</div></div>

Practice Assistant

The Office of the State’s Attorney for Baltimore City

&lt;Overview&gt; Join our dynamic legal team as a Legal Office Assistant, where your organizational skills and legal knowledge will keep our office running smoothly and efficiently. This paid position offers an exciting opportunity to support a wide range of legal functions, from document management to client communication, in a fast-paced and collaborative environment. Your proactive approach and attention to detail will be essential in ensuring the seamless operation of our law office while gaining valuable experience across multiple legal practice areas.&lt;Duties&gt;<ul><li>Manage and organize legal documents using document management systems such as iManage and PCLaw, ensuring accuracy and confidentiality.</li><li>Conduct comprehensive legal research using Westlaw, LexisNexis, and other legal databases to support case preparation across diverse practice areas including estate planning, environmental law, family law, securities law, and more.</li><li>Assist with legal drafting, proofreading, transcription, and review of contracts, pleadings, and other legal documents to ensure clarity and precision.</li><li>Support litigation processes by reviewing case files, preparing summaries, and maintaining case management systems for efficient tracking of deadlines and filings.</li><li>Coordinate client interviews and gather pertinent information through effective interviewing techniques; assist with client communication under attorney supervision.</li><li>Perform administrative tasks such as data entry, filing, scheduling appointments, managing phone etiquette, and handling correspondence to ensure smooth office operations.</li><li>Support attorneys with project management tasks related to complex legal matters like UCC law or tribal regulations while maintaining strict confidentiality.</li></ul>&lt;Requirements&gt;<ul><li>Proven paralegal or legal administrative experience in a law office setting with familiarity in legal research tools such as Westlaw or LexisNexis.</li><li>Strong understanding of multiple practice areas including estate planning, environmental law, family law, securities law, workers' compensation law, personal injury law, patent law, tribal law &amp; regulations, landlord-tenant law, immigration law, and litigation procedures.</li><li>Proficiency in legal case management software (iManage), document review platforms, and contracts management systems.</li><li>Excellent writing skills for drafting documents and correspondence with keen proofreading abilities.</li><li>Demonstrated organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.</li><li>Experience with document management systems like PCLaw or similar platforms is highly desirable.</li><li>Strong research capabilities combined with attention to detail for thorough legal case analysis.</li><li>Exceptional clerical skills including data entry, filing accuracy, phone etiquette, and administrative support functions. Embark on a rewarding career supporting our dedicated legal professionals! This role provides comprehensive exposure to diverse areas of law while honing your administrative expertise in a vibrant office environment committed to excellence.</li></ul>Pay: $24.10 - $29.03 per hourBenefits:<ul><li>401(k) matching</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Tuition reimbursement</li></ul>Work Location: In person

Legal Office Assistant

<div>We are seeking a Research Project Assistant II who will support the conduct of a research project. Collects and organizes data through study-specific procedures that may include community outreach, data collection, sample collection, laboratory work, and/or field work. Provides general administrative support for meetings/events, communications, reporting, etc. 
Specific Duties &amp; Responsibilities<ul><li>
Assist in developing operational plans to meet research goals.</li><li>
Set up tools and procedures for data collection and study processes.</li><li>
Collect and organize data per study requirements, e.g. participant interviews, administer questionnaires; conduct background research, laboratory processing, etc.</li><li>
Process data by organizing data records and study files.</li><li>
Run basic analyses and prepare routine reports.</li><li>
Perform literature searches, abstract data from literature searches and index gathered data.</li><li>
Other duties as assigned.</li></ul> 

Minimum Qualifications 
<ul><li>
High school diploma or graduation equivalent.</li><li>
One year of related experience.</li><li>
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 

Preferred Qualifications 
<ul><li>
Bachelor&rsquo;s Degree in a related field</li></ul> 
Technical Skills &amp;Expected Level of Proficiency<ul><li>
Administrative Skills - Awareness</li><li>
Analytical Skills - Awareness
</li><li>Clinical Trial Management System - Awareness
</li><li>Data Entry - Awareness
</li><li>Data Management and Analysis - Awareness
</li><li>Information Gathering - Awareness
</li><li>Interpersonal Skills - Awareness
</li><li>Oral and Written Communications - Awareness
</li><li>Organizational Skills - Awareness
</li>Research and Analytical Skills - Awareness 
<li>
</li></ul> 
The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs. 
Classified Title: Research Project Assistant II 
Job Posting Title (Working Title): Research Project Assistant II (Anesthesiology &amp; Critical Care Medicine)
 
Role/Level/Range: ACRO40/E/02/CC
 
Starting Salary Range: $15.70 - $26.25 HRLY ($40,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Mon-Fri 
FLSA Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: SOM Ane Research
 
Personnel area: School of Medicine</div>

Research Project Assistant II (Anesthesiology & Critical Care Medicine)

University of Maryland Medical System

<div>Job Requirements
 
<h2 class="jobSectionHeader">Company Description</h2> 
The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state&rsquo;s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System&rsquo;s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.<h2 class="jobSectionHeader"> 
Job Description</h2> 
Under general supervision, provides a variety of administrative services to an organizational unit requiring a thorough knowledge of departmental practices and procedures. Assist in budget preparation and control activities as well as the preparation and control of records, statistics and reports regarding operations, personnel changes, etc. Research, collect and prepare data for management assignments, reports and presentations. Utilize personal computer, word processing, spreadsheet applications and database management in performing tasks. May provide work direction to lower level clerical staff.
Principal Responsibilities and Tasks 
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Administrative Assistants perform administrative duties for various departments throughout the Medical System and duties vary slightly based upon the needs of the particular department; major responsibilities are as follows:<ul><li>
Prepares and ensures the accuracy of a variety of materials (correspondence, memos, grants, confidential documents, policies, procedures, reports, charts, tables, graphs, minutes, medical manuscripts, etc.) in accordance with department procedures. Proofreads typed materials, makes corrections and recommends changes. Edits and makes photocopies as needed. Collates and assembles reports, documents and various materials.</li><li>
Composes responses to routine inquiries in accordance with departmental procedures. Reviews and edits outgoing correspondence for format, typographical and grammatical accuracy, and conformance with procedures.</li><li>
Performs bookkeeping functions, expense account preparation, petty cash, payroll processing, budget monitoring or other financial information monitoring/record maintenance. Reviews and verifies statistical reports, employee time sheets and other reports for completeness, propriety, adequacy and accuracy of computation prior to distribution or use.</li><li>
Collects and compiles a variety of statistical information such as office visit charges, clinical procedures, supplies, medications, patient visits, census data, department activity data, and other such data as required. Performs related duties such as cross-checking, proofing, preparation of tables, completion of forms, etc.</li><li>
Provides support for special projects and assignments. Researches, analyzes, and summarizes information and source materials for reports. Prepares data on projects and studies, such as updating procedure manuals or analyzing department activities.</li><li>
Receives and screens telephone calls and visitors. Independently handles or refers callers to others as appropriate. Determines urgency of situation and calms parents/patients/employees if necessary. Decides emergency need to interrupt, contacts physicians, or administrator and/or clinicians, prioritizes patient/customer problems for referrals and appointments. Demonstrates and observes UMMS guest relations practices when answering telephone and in-person inquires or providing information to patients, visitors and staff.</li><li>
Schedules and coordinates meetings, appointments, and conferences. Prepare agendas and assembles background materials. May attend meetings and prepare notes. Makes necessary arrangement for travel and performs required administrative follow-up and record keeping.</li><li>
Sets up and maintains various department manual and computerized filing systems, particularly confidential files, in accordance with department procedures or TJC record keeping requirements. Enters, updates, and retrieves information stored in files and databases; customizes special reports. Supervises retrieval of medical records, admission sheets, tests, X-rays, etc. where appropriate.</li><li>
Orders and maintains office and/or clinical supplies and equipment using the Materials Management Information System and maintains related expense records. Assists in the care and maintenance of department office equipment.</li><li>
Orders, sorts and distributes incoming and outgoing mail; prioritizes mail for department head/administrator and brings priority items to the supervisor&rsquo;s attention. Responds to routine correspondence on own initiative.</li><li>
Gives routine assignments to and/or assists in overseeing the general work activities of lower level clerical and secretarial staff as directed by the department head/administrator.</li><li>
Maintains established hospital/departmental unit policies, procedures, objectives, quality assurance, safety, environmental and infection control standards.</li><li>
Attends and participates in in-service training and various educational programs for professional growth and development. Keeps up-to-date on changes in the field.</li><li>
Performs related duties as required.</li></ul><h2 class="jobSectionHeader"> 
Qualifications</h2> 
<ul><li>
Completion of a high school level of course work with attainment of a high school diploma or a state High School Equivalency Certificate (GED) is required. An Associates degree or graduation from an accredited secretarial science degree program is preferred.</li><li>
A minimum of three years general clerical/administrative experience in a business, professional office or health care environment, or equivalent, is required.</li><li>
Highly proficient knowledge of computer equipment and various graphics, word processing, spreadsheet and database software packages and the use of various office equipment, such as, photocopy machine, typewriter and FAX machine. Familiarity with medical terminology is preferred. Highly proficient filing, organizing and proper English usage skills are required.</li><li>
Demonstrated ability to type a minimum of 60 WPM is required. Ability to effectively operate a multi-line telephone console, where appropriate, and to use professional telephone etiquette is required. Proficient transcription skills from dictaphone may be required in some departments.</li><li>
Ability to use resourcefulness in researching various documents, department information screens or other resources to problem-solve in handling telephone and in-person inquires.</li><li>
Ability to apply UMMS guest relations skills of listening and courtesy, in providing information to and handling inquires from patients, visitors, staff or other relevant parties.</li><li>
Ability to lift and carry patient medical records or other records/files of no more than 20 lbs., on occasion, is required in some department units.</li><li>
Highly effective verbal communication skills including courtesy, resourcefulness and efficiency in answering questions, giving directions, locating staff and explaining hospital/departmental policies and procedures are necessary. Highly effective writing skills are also required in order to compose correspondence and respond appropriately to confidential memoranda.</li></ul><h2 class="jobSectionHeader"> 
Additional Information</h2> 
All your information will be kept confidential according to EEO guidelines.
Compensation:<ul><li>
Pay Range: $18.75 - $30.12</li><li>
Other Compensation (if applicable):</li><li>
Review the 2025-2026 UMMS Benefits Guide</li></ul>
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.</div>

Administrative Assistant, Respiratory, Pulmonary Diagnostics

<div>Plastic Surgery &amp; Reconstructive Surgery are seeking a Sr. Medical Office Coordinator to coordinate the day-to-day activities of a multi-faceted surgical practice to ensure a smoothly functioning office and good patient relations. Adapt to changes in technology and software to ensure efficient office practice. Support surgeons in efficient use of operating room and clinic time. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support. 
Specific Duties &amp; Responsibilities<ul><li>
Coordinate with patient and hospital, complex procedure scheduling including dates for surgery and office visits, preparation and dissemination of pre-operative and hospital admission information.
</li><li>Collect insurance information and complete surgery scheduling and registration in EPIC.
</li><li>Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician.</li><li>
Coordinate follow-up office visits by providing information about treatment and testing locations.
</li><li>Schedule lab test and other procedures and/or coordinate with other areas to complete scheduling process.
</li><li>When clinic is cancelled, coordinate with Access Services and Patient Service Coordinators to reschedule physician and/or testing appointments.
</li><li>Coordinate with patient and/or referring physician to obtain outside medical records. Refer patient to appropriate resources.
</li><li>Review clinic schedules and adjust as appropriate.</li><li>
Act as a liaison for patients, coordinating future consultations, diagnostics tests, or procedures.</li><li>
Professionally and efficiently manage incoming calls and requests from patients, surgeons and fellow staff members to ensure that issues are resolved both promptly and thoroughly.
</li><li>Provide quality service and support to patients in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
</li><li>May require travel to multiple work sites.
</li><li>Perform other duties as required.</li></ul> 
Special Knowledge, Skills, and Abilities<ul><li>
Intermediate computer and proofreading skills.
</li><li>Able to work independently.</li><li>
Support fellow staff members and promote team success.</li></ul> 
 
 
Minimum Qualifications 
<ul><li>
High School Diploma or graduation equivalent</li><li>
Three years progressively responsible medical office experience.
</li><li>Medical Terminology</li><li>
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 

Preferred Qualifications 
<ul><li>
Two years&rsquo; college or equivalent work experience.</li><li>
Knowledge of patient registration and scheduling in Epic and experience in the Johns Hopkins system strongly preferred.</li></ul> 
Classified Title: Sr. Medical Office Coordinator 
Role/Level/Range: ATO 40/E/02/OE
 
Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Mon-Fri/40 hrs 
FLSA Status: Non-Exempt 
Location: Hybrid/School of Medicine Campus 
Department name: SOM Plastic Surgery 
Personnel area: School of Medicine</div>

Sr. Medical Office Coordinator (Plastic & Reconstructive Surgery)

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